# Broadly Reviews **Vendor:** Vendasta **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 75 ## About Broadly Build a strong, lasting online presence and a reputation that helps you stand out in your area. Broadly helps thousands of local businesses attract leads, connect with and serve customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a custom-built responsive website, automated web chat, streamlined text and email communication, and flexible mobile payment options. Our app connects with the tools you already use and comes with dedicated, ongoing customer support. Broadly makes it easy for customers to find you, work with you, and rave about you. To learn more about the Broadly solution, visit: https://broadly.com/how-it-works ## Broadly Pros & Cons **What users dislike:** - Users report **poor customer support** from Broadly, finding it difficult to receive assistance when needed. (1 reviews) ## Broadly Reviews ### 1. Horrendous Customer Service Experience **Rating:** 0.5/5.0 stars **Reviewed by:** Ryan J. **Reviewed Date:** February 18, 2026 **What do you like best about Broadly?** They set the bar for how bad you can be at customer service. **What do you dislike about Broadly?** I think their customer service is horrendous. It's impossible to get support from them. We've been using Broadly for years, and they have gone downhill. **What problems is Broadly solving and how is that benefiting you?** They are experts at keeping you on hold ### 2. Good overview of incoming reviews. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Broadly?** I like having quick, easy access to reviews as they come in and the ability to reply within Broadly. It is also nice to see statistics on how technicians are performing. **What do you dislike about Broadly?** I do sometimes find it is faster to just reply to a review from the platform it was posted on. However, I think this would not be true if I had many platforms to manage at once. **What problems is Broadly solving and how is that benefiting you?** Broadly gives us a platform to see our incoming reviews, reply to them, and track our performance. This helps us to keep track of which new reviews have come in and been followed up on. ### 3. Unnecessarily locks you into contract and for the limited utility Broadly is not worth the money **Rating:** 0.0/5.0 stars **Reviewed by:** A Cut Above Landscaping S. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Broadly?** Text reviews. This was the only feature we were interested in. **What do you dislike about Broadly?** We received about 20 reviews over a 9-month period broadly. We received the same amount of reviews by just emailing the client a google review link. We were not interested in broadly for anything except the text for reviews feature. We have sent broadly links to over 150 clients this year, and have gotten 20 reviews. We also requested on sign up to be put on a month-to-month plan, which our salesman agreed to. We made the decision to part ways with broadly and contacted the support team. The Broadly support team quoted a 12 month contract, cancelation fees, etc etc. I explained that we have paid $2,520 for 20 reviews. This is not what we were promised. And the decision to be put on a month to month plan apparently got "lost" in their records. Broadly is trying to milk us for another 2 months before cancellation. There are many better and less expensive services out there. Overall, broadly fell very short of what was promised. And unfortunately, their customer service is poor at best. **What problems is Broadly solving and how is that benefiting you?** At the moment, they are causing us problems. ### 4. Switched from Broadly to Hatch **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2023 **What do you like best about Broadly?** Broadly worked great for incoming messages from customers on our website. **What do you dislike about Broadly?** Didn't have the ability to text/email customers to follow up on quotes and visits. **What problems is Broadly solving and how is that benefiting you?** No longer using the service ### 5. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Ed B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2020 **What do you like best about Broadly?** The people that work their don't try to oversell you, and they know their product. The e mail blast was very successful, and the price was right. The way they handle the Customer reviews are easy to respond to and the program is smooth. **What do you dislike about Broadly?** I've been in business for almost 50 years , and in that time I've Dealt with many types of company's who are going to "help me double my car count" . We all know that's Bologna..... They never promised the world, just improvement. It did. There is nothing to dislike , unless you dislike paying for their service's **Recommendations to others considering Broadly:** Don't waist you time or money, get into the Broadly program , you won't be disappointed. **What problems is Broadly solving and how is that benefiting you?** One to one private message to my customers after they review. And the ability to fix a problem before it become too late and you've Lost a customer or the family for a misunderstanding. ### 6. Great for Web chat and Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Payton W. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Broadly?** - Webchat - we've been able to engage with customers online - Auto-Review Request - it automatically sends text messages out after a job is done - Communication - texting has been great for us to connect with customers **What do you dislike about Broadly?** - Not enough auto features. I wish it auto-sent out appointment reminders, etc. **What problems is Broadly solving and how is that benefiting you?** We've really engaged with our customers at a faster and higher rate than before. ### 7. Great Software and Representatives **Rating:** 2.5/5.0 stars **Reviewed by:** JOSEPH M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2020 **What do you like best about Broadly?** The staff and their dedication to provide the best software and service in the industry. **What do you dislike about Broadly?** Honestly can not think of a single dislike about Broadly. **Recommendations to others considering Broadly:** Broadly is truly a great software and worth every penny. Their staff is easy to deal with and they do everything they need to, to find the right answers to any question or issue you may encounter. **What problems is Broadly solving and how is that benefiting you?** No need to continually follow up with customers regarding reviews regarding their experience with my business. Broadly makes it easier for the business owner and their customers. ### 8. Broadly Review **Rating:** 4.5/5.0 stars **Reviewed by:** Doug A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2020 **What do you like best about Broadly?** Takes the review process out of my hands. **What do you dislike about Broadly?** Leads between 2 stores sometimes get mixed up. **What problems is Broadly solving and how is that benefiting you?** More referrals ### 9. Rewarded with Reviews! **Rating:** 5.0/5.0 stars **Reviewed by:** Sheryl K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2020 **What do you like best about Broadly?** We have been serving our community for over 30 years (before the internet was popular). We had never mastered success getting customers to give us a review even when we exceeded their expectations. Since we have partnered up with Broadly, we have received many amazing and uplifting reviews which lets us know our technicians are going the extra mile for our customers! **What do you dislike about Broadly?** What's not to like? They are always able to help us if we have a question. If they aren't sure how to advise us, they work hard to figure it out! **Recommendations to others considering Broadly:** What are you waiting for? Increase your visibility with more reviews! If you aren't sure, you can use the trial and I guarantee you will see the benefit the first month and turn your trial into a years subscription! **What problems is Broadly solving and how is that benefiting you?** We no longer have to harp on our technicians to request a review from our customers, because Broadly now does that for us! We are able to set up competitions with our technicians when the customer mentions them in the review. The great reviews are always a lift to the technicians as well and a benefit to our family owned business! ### 10. SMB Software for Payments, Online Reputation & Web Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly Michael S. | Digital Transformation Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2020 **What do you like best about Broadly?** Broadly is easy to use, you don't need to be tech-savvy to send reviews, respond to web chats from customers or request payments. **What do you dislike about Broadly?** Their software does not allow you to connect multiple GoogeMyBusiness stores under one account, you need separate accounts which end up costing more money. **What problems is Broadly solving and how is that benefiting you?** We're solving proactive conversations on our website and making it easy to encourage customers to submit reviews. ### 11. Great service to manage our business **Rating:** 5.0/5.0 stars **Reviewed by:** Dan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2020 **What do you like best about Broadly?** Ability to communicate with customers through a single platform Ability to track all customer communication in single platform the whole team can view Ability to bill and receive credit card payments Help driving online reviews and customer feedback Prompt requests sent to customer for review **What do you dislike about Broadly?** The team scorecard does not update Additional flagging/notification options for customer communication **Recommendations to others considering Broadly:** 1) Great tool for driving more reviews 2) Consolidating customer communications (especially for high volume of projects transactional in nature 3) Great payment/credit card platform option **What problems is Broadly solving and how is that benefiting you?** Exponential growth in reviews, best tool we have used thus far Moved our credit card processing to the platform, we love this service In July we will begin using Broadly as customer messaging platform to track communication ### 12. Signing up for Broadly was our best business decision ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Heather B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2020 **What do you like best about Broadly?** Broadly has saved me hours of time by completely automating the client review process. Setting up custom forms and following up with clients was very time consuming. Once we signed up with Broadly our reviews skyrocketed and all we had to do was watch them roll in. **What do you dislike about Broadly?** Some of the features, like Web Chat, we would never use. It would be nice to have different levels of service. **What problems is Broadly solving and how is that benefiting you?** Getting my clients to do reviews, even with emails, was difficult. Having the requests texted to clients and the simplicity of them being able to respond gets a much better response. The follow up emails for those clients that don't text or forget have been great as well. ### 13. Broadly Has Elevated Our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Steve G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2020 **What do you like best about Broadly?** Effortless set up & continued use, easy for our clients to contact us after hours **What do you dislike about Broadly?** I wish the email and/or phone field was required on the online chat. Sometimes people don’t fill it in and we have no way to get back to them if they’re already off the webpage **Recommendations to others considering Broadly:** We really can’t recommend it enough. It seemed like some big sticker shock at first but it’s really worth the money. **What problems is Broadly solving and how is that benefiting you?** We could never get clients to leave us positive reviews, people only leave them when they’re unhappy, you don’t think about it when you love a place. So now our regulars who have loved us for years are prompted to review us and they actually do. ### 14. Get the Good and the Bad **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2020 **What do you like best about Broadly?** Broadly allows for streamlined integration to seek feedback, gather reviews and communicate with customers directly. The system is easy to use from desktop or phone. The "not recommended" feature asking customers to leave direct feedback for the owner/manager has saved us several times from negative reviews on social media platforms. We are offered the opportunity to reach out to the customer directly, and I think a few of our customers have been pleasantly surprised to know the feedback is getting straight to someone who can solve the problem. **What do you dislike about Broadly?** The only downside is not directly related to Broadly, but since the integration is automatic, you must quickly disable notifications if you know a customer has had a less than stellar experience and you've already handled the situation. Sometimes the outreach from Broadly acts to "take the scab" off a situation that has already been handled. Communication with the team is essential in alerting a manager to disable notifications. BUT the fact that you CAN do this is also a plus! **Recommendations to others considering Broadly:** I loved the integration with our software--no contacts to import! That probably is one of the best features! **What problems is Broadly solving and how is that benefiting you?** Negative reviews--people just want to vent. Broadly gives the opportunity for customers to "vent" and be heard without a public forum. And gives our business an opportunity to salvage the situation before it hits social media. ### 15. Broadly is Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Meghan H. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2020 **What do you like best about Broadly?** It makes communication with clients easy and seamless. You can just click a button to send them a review link, and in a few easy steps they can give you their feedback. The thing I like the most is the way the software organizes who you've sent messages to last, so it makes it easy to track and respond in a timely manner. **What do you dislike about Broadly?** I can't think of anything to that I dislike. **What problems is Broadly solving and how is that benefiting you?** Easy follow up with current customers and new leads. Sometimes we forget to respond, and it would be nice to have a reminder sent if we don't follow up. ### 16. Excellent company and product **Rating:** 5.0/5.0 stars **Reviewed by:** Eric B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2020 **What do you like best about Broadly?** Inexpensive compared to other companies doing similar things. Good results, very little work on my part. **What do you dislike about Broadly?** The integration took some initial work, but we got it worked out. **Recommendations to others considering Broadly:** Look at a few options and decide what you want. Make sure that if you want any integrations that you will get exactly what you are after. **What problems is Broadly solving and how is that benefiting you?** We get more reviews, and have a chance to catch some unhappy customers and resolve the issue before we get a bad review. It does this for us automatically, without anyone in my office really having to do much. The webchat feature also catches a lead for us on occassion. We have other ways for customers to engage with us online, but this is included with Broadly and is very easy for multiple people at my company to be able to jump into the conversation when it's needed. ### 17. Broadly has increased or reviews 1000% **Rating:** 5.0/5.0 stars **Reviewed by:** Robert F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2019 **What do you like best about Broadly?** As I titled it this service rocks, We have had 1000% increase in Google reviews in just the 12 months we have been using Broadly. Before Broadly we had a couple reviews and how have over 10X that amount. also love the daily reports of when someone gives us a thumbs up and/or leaves a Google review. **What do you dislike about Broadly?** Nothing really to complain about at this time the service has been working great. **Recommendations to others considering Broadly:** Try it on a trial basis you will not be disappointed I don't think. **What problems is Broadly solving and how is that benefiting you?** Gaining more online reviews, engaging with more customers, and having a review service that is automated our last review service was not automated and our technicians had to ask the customer for a review then open an app and enter all of the customers info. **Official Response from Mallory Martin:** > So excited to hear that you've seen 100% increase in 2 months! Thank you so much for taking the time to review Broadly, we appreciate your feedback and look forward to all your success with the platform. ### 18. Broadly Reviews - Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Ann-Marie St J. | Call Center Manager / Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2020 **What do you like best about Broadly?** Easy. Allows us to get ahead of negative feedback and gives us an opportunity to make it right before it goes live. Integrates with our google, Facebook, and service titan programs. **What do you dislike about Broadly?** Our technicians were concerned that without sending the invite while they are in the home that they would receive less reviews. We have not seen a decrease and have actually had more immediate results than our previous platform. **Recommendations to others considering Broadly:** Do it! It's been fabulous! **What problems is Broadly solving and how is that benefiting you?** No problems at all! Easy and convenient and very responsive. ### 19. Wonderful people and very helpful tools. **Rating:** 5.0/5.0 stars **Reviewed by:** Erica S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2020 **What do you like best about Broadly?** The friendliness of the staff and their willingness to assist. We already really love how easy their tools are to use. They have been the key ingredient in helping our company grow. **What do you dislike about Broadly?** There's not much to say about dislikes.We'd love it if the Broadly messenger app could be updated to be real-time chat. **What problems is Broadly solving and how is that benefiting you?** We're using broadly to help product reviews and feedback for our company. It's been so nice using their automated system and it saves hours of admin time. ### 20. Must have for any business looking for reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Zach P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2020 **What do you like best about Broadly?** Broadly has provided a service for our business that has yielded us over 200 5 star reviews in one year. **What do you dislike about Broadly?** I feel Broadly has no real downside. They have done everything they said that they would. **Recommendations to others considering Broadly:** If your business is looking for reviews and feedback on how your team is doing Broadly is an excellent source. **What problems is Broadly solving and how is that benefiting you?** Broadly allows us to communicate easily on a daily basis with our customers. ### 21. Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Bernadette T. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2020 **What do you like best about Broadly?** It's an easy way to get our customers to share their experience with our company without having to do a thing besides provide great service. **What do you dislike about Broadly?** There is othing to dislike about Broadly. **Recommendations to others considering Broadly:** They are awesome so show social proof **What problems is Broadly solving and how is that benefiting you?** We no longer have to remind our employees to request reviews. All feedback is helpful and helps us improve our company. ### 22. Great product. **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2020 **What do you like best about Broadly?** It’s very easy to use, setup and it’s very friendly for customer to use and leave reviews. They can also chat with us online to make it easy for the texting crowd. **What do you dislike about Broadly?** Does not push reviews to social media.FB **Recommendations to others considering Broadly:** Seems like a good product so far. No issues. Could improve social media presence. But good so far. **What problems is Broadly solving and how is that benefiting you?** Getting more reviews. ### 23. Money well spent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2020 **What do you like best about Broadly?** Broadly provides a platform for customers to vent or reply directly to you with any issues while also encouraging satisfied customer to review their experience across many platforms **What do you dislike about Broadly?** What's not to like. We have been a customer since May 2017 and have hundreds of positive reviews. **Recommendations to others considering Broadly:** Broadly is an instant way to have better results online. **What problems is Broadly solving and how is that benefiting you?** Customers can reach out directly with issues and they can be handled effectively. Most customers will not go out of their way to leave positive feedback, broadly makes it easy and our ratings and number of reviews have gone up considerably. ### 24. The absolute best platform we have ever used for reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Northwest I. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2020 **What do you like best about Broadly?** Lot's of new five star reviews with virtually no effort on my part. **What do you dislike about Broadly?** Haven't found anything to dislike, it works smoothly. **What problems is Broadly solving and how is that benefiting you?** Before broadly we only got two or three new reviews a year and one in ever six or so was negative. Now we get a close to 100 a year, almost all 5 star. ### 25. Great Concept! Need better customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2020 **What do you like best about Broadly?** The built in automatic process to obtain reviewes **What do you dislike about Broadly?** Customer service can be improved. We are over paying **Recommendations to others considering Broadly:** Shorter survey **What problems is Broadly solving and how is that benefiting you?** Getting more reviews ### 26. The best at getting feed back from customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2020 **What do you like best about Broadly?** Getting more reviews from customers. And very good at sorting them out between the different review areas. **What do you dislike about Broadly?** There is nothing that I can even say that we dislike **Recommendations to others considering Broadly:** The best at getting reviews **What problems is Broadly solving and how is that benefiting you?** They help us with customer satisfaction and retention. We have gained over 250 more reviews on google alone since starting with Broadly. ### 27. Your best friend for business feedback! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2020 **What do you like best about Broadly?** Works in the background and helps us gain valuable feedback on our services. **What do you dislike about Broadly?** Have not been able to get a single yelp review using the platform in the last 18 months. **What problems is Broadly solving and how is that benefiting you?** Quick feedback from clients is invaluable. ### 28. Broadly has definitely helped grow our business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2018 **What do you like best about Broadly?** Broadly is very easy to manage and is customer friendly. It has dove-tailed into our daily process without a hitch. **What do you dislike about Broadly?** I'm very happy with Broadly and have no complaints. **Recommendations to others considering Broadly:** It's a quick and easy way to build your company review portfolio **What problems is Broadly solving and how is that benefiting you?** We have an ongoing increase in customer reviews that have been noticed by prospective customers. ### 29. Best in town **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2020 **What do you like best about Broadly?** Very easy to use and understand Work flow models are great **What do you dislike about Broadly?** Nothing as such, no cons noticed as of now **Recommendations to others considering Broadly:** Do not have second thoughts to go for it **What problems is Broadly solving and how is that benefiting you?** Catering to business cost optimizations ### 30. Broadly Does The Work For Us! **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob H. | Vice President/ Residential Sales Manager, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2019 **What do you like best about Broadly?** Broadly takes care of the immediate follow up for our customers in order to strive for a dedicated truthful review. We are always looking for a step up over our competition, and Broadly allows us to show off our great reviews with little or no extra work on our end. I would gladly recommend Broadly! **What do you dislike about Broadly?** Would like just a little bit more customization on the email responses. **Recommendations to others considering Broadly:** It is worth the money, as people look for good reviews **What problems is Broadly solving and how is that benefiting you?** We are helping our google rating soar higher and higher each day. And it is not fake reviews either. People always want to talk about the bad but never want to comment on the good, so Broadly helps fish out those great positive reviews. ### 31. Pleased with our Broadly Service **Rating:** 4.5/5.0 stars **Reviewed by:** Delijah P. | Independent Business Owner, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Broadly?** We have really benefitted from the online chat feature that Broadly offers. Our customers use this regularly to communicate with us and it has helped to streamline the process. **What do you dislike about Broadly?** The only thing that I can put here is that I don’t fully know what to do with the information provided when a customer recommends us but doesn’t leave a review. It’s good to know though. **What problems is Broadly solving and how is that benefiting you?** While we seem to always get people leaving reviews, this service has certainly helped to increase the frequency of those reviews. I like that it is a clean, seamless process. Even when customers do t leave any review or feedback I think it’s a great way to close out the transaction and it allows them to have a consistent impression of our business interaction with them beginning to end. **Official Response from Mallory Martin:** > Thanks for the review, Delijah! Happy to hear that the process has been seamless for both customer communication and review generation. Thanks for your partnership! ### 32. How Broadly has postiviely changed our business **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph M. | Sales Associate, Oil & Energy, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Broadly?** The bottom line we are able to receive not only positive feedback but also receive negative feedback that allows us to address the issue before we lose a customer. The number one response when fielding new calls is I saw your reviews on Google. This is really a great starter because we are not the lowest price oil company. Customers seem to want us because of the positive online reviews. **What do you dislike about Broadly?** Nothing really anything. Its easy to use. Feedback is immediate. I have had some opportunities to respond to negative reviews and turn them around. Great Job **Recommendations to others considering Broadly:** Maybe have a way of inputting repeat customers without having to reenter the customers information twice. **What problems is Broadly solving and how is that benefiting you?** The problem we are somewhat relieving is the low price oil competition. The reviews allows me to talk about something other than price. It allows the prospect to see the benefits we are conveying to our customer base. It changes the conversation and gives us a chance for a conversion. **Official Response from Mallory Martin:** > Thanks for the great feedback, Joseph! We're so pleased to hear your Google reviews are starting to drive business for you. Here's to many more! ### 33. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Cody I. | Service Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Broadly?** They are always quick to help. There was one time the system went down for a little bit, but I called and they got everything taken care of right away. **What do you dislike about Broadly?** There was one time where their system went down and effected us for 30 minutes, but thats it. **Recommendations to others considering Broadly:** There is nothing to lose, only gain. We are very happy to join them. **What problems is Broadly solving and how is that benefiting you?** Follow up with customers & text communication. Customer satisfaction going up. ### 34. Spreading the message of the Food Evangelist **Rating:** 5.0/5.0 stars **Reviewed by:** Craig C. | Chief Waffle Engineer and Food Evangelist, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2017 **What do you like best about Broadly?** Broadly helps to validate and reinforce our branding. We are all about the "Pinx Experience and this service allows our clients the opportunity to voice their approval or dissatisfaction with us IMMEDIATELY after our services have been rendered. This tool is priceless in the way we go to market. **What do you dislike about Broadly?** Absolutely nothing yet. Nothing at this time. **Recommendations to others considering Broadly:** This has made our integrated marketing, SEO, and funnel management so easy. Our business is built on reputation and nothing speaks to reputation more than the strength and number of reviews we receive. We have **What problems is Broadly solving and how is that benefiting you?** The immediacy of our clients ability to voice their reviews is priceless. The chronological relevance of our reviews legitimize. The number of reviews this elicits from our clients improves our standings on Yelp, which in turn lead to more calls, which lead to more reviews. Have I mentioned that this has been the best marketing program we have had from the beginning. **Official Response from Mallory Martin:** > Thank you for the amazing feedback, Craig! You are such a valued person in our community and we are so lucky to have you on team B. Happy New Year! ### 35. Great Product, Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tom M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Broadly?** We have increased our Google reviews from 5 to 33 in about 3 months. The leads from the web site widget are great. Customers like using it. **What do you dislike about Broadly?** Nothing to dislike the product works great **What problems is Broadly solving and how is that benefiting you?** I love getting good reviews and even if we get a less than stellar review we know and have the ability to follow up with our customers ### 36. Customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Teresa W. | Regional Director, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Broadly?** Customer service is great. When I have questions they are promptly answered. Availability to help is always there when asked. **What do you dislike about Broadly?** We have a website with them and would like the review from customers to be on the website and link/tab to work for them to use. **What problems is Broadly solving and how is that benefiting you?** Benefits would be a good way to keep contacts information. ### 37. Broadly works for my business **Rating:** 4.0/5.0 stars **Reviewed by:** Anna K. | Sales and Marketing Analyst, Renewables & Environment, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Broadly?** They provide a simple, easy service to get more good reviews for our business. As a small business, reviews do a lot to get us more business! **What do you dislike about Broadly?** We had some problems with our website recently. It took some time for Broadly to get back to me and it was pretty stressful as it was impacting us posting ads, but they did figure out the problem and our website is back up and running! **What problems is Broadly solving and how is that benefiting you?** Getting us more reviews and providing a reasonable rate for it, plus a website! ### 38. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2018 **What do you like best about Broadly?** I like that Broadly is integrated with our software and somewhat automates the process for review requests from our customers. We also like that we've increased our Yelp reviews. Feedback has definitely helped improve our customer service and given us the opportunity to correct bad reviews before they are posted. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. I like that Broadly is integrated with our software and somewhat automates the process for review requests from our customers. We also like that we've increased our Yelp reviews. Feedback has definitely helped improve our customer service and given us the opportunity to correct bad reviews before they are posted. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. I like that Broadly is integrated with our software and somewhat automates the process for review requests from our customers. We also like that we've increased our Yelp reviews. Feedback has definitely helped improve our customer service and given us the opportunity to correct bad reviews before they are posted. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. **What do you dislike about Broadly?** We've been using Broadly for a few months, switching from Customer Lobby. There hasn't been enough time that has went by for us to know if we dislike anything yet. So far we've been extremely pleased with the product and service. Our account rep always gets back to me quickly, performs monthly checkins and so on. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. I like that Broadly is integrated with our software and somewhat automates the process for review requests from our customers. We also like that we've increased our Yelp reviews. Feedback has definitely helped improve our customer service and given us the opportunity to correct bad reviews before they are posted. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. I like that Broadly is integrated with our software and somewhat automates the process for review requests from our customers. We also like that we've increased our Yelp reviews. Feedback has definitely helped improve our customer service and given us the opportunity to correct bad reviews before they are posted. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. **Recommendations to others considering Broadly:** Yes **What problems is Broadly solving and how is that benefiting you?** We save a lot more and effort having the process more automated for us. We also like that we've increased our Yelp reviews. Feedback has definitely helped improve our customer service and given us the opportunity to correct bad reviews before they are posted. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. I like that Broadly is integrated with our software and somewhat automates the process for review requests from our customers. We also like that we've increased our Yelp reviews. Feedback has definitely helped improve our customer service and given us the opportunity to correct bad reviews before they are posted. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. Customer service response rate is always prompt and helpful. We also like that they offer additional services such as website management. **Official Response from Mallory Martin:** > Thanks for the thorough feedback! We greatly appreciate your support and for you taking the time to review us. ### 39. Great , brings a lot of feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Christina E. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Broadly?** I like how our patients are responding back. I really enjoy looking at the reviews ! I wouldnt change it. **What do you dislike about Broadly?** Nothing I am happy with all they do !!! **What problems is Broadly solving and how is that benefiting you?** Reviews **Official Response from Mallory Martin:** > Thank you for taking the time to review us, Christina. We love that your patients are submitting positive feedback about your practice! ### 40. Best Review Software Period **Rating:** 5.0/5.0 stars **Reviewed by:** Dayne K. | Founder / CEO, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Broadly?** It's very intuitive, clients love it and the customer service is great **What do you dislike about Broadly?** Need to work more on the back end web set up for the chat function **What problems is Broadly solving and how is that benefiting you?** Getting more reviews ### 41. Great service, helps with review **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah Z. | Co-founder, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2018 **What do you like best about Broadly?** Easy to use. Boost our review. Help us gather a lot more customer feedback so we can improve our service accordingly. **What do you dislike about Broadly?** It's a little bit pricey, especially for multiple locations (we're a small business). I wish it can be integrated to our booking system to automatically send out follow up emails. With we can add a short survey. **What problems is Broadly solving and how is that benefiting you?** Before broadly: customers rarely leave us reviews, and we don't get the chance to solve their problems before they post on review sites. After: More great reviews! Also help us improve our service. ### 42. Great way to help your business **Rating:** 5.0/5.0 stars **Reviewed by:** Scott A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2018 **What do you like best about Broadly?** I love the ease of entering customers information. The ability to search in the app to see if the customer is already entered is a great addition to the system. The customization of the thank you note is also a nice addition. **What do you dislike about Broadly?** Everything I didn't like has been fixed. **What problems is Broadly solving and how is that benefiting you?** I was having a difficult time getting reviews from clients, and with the Broadly system, it has been extremely easy to send them ways to leave us reviews. I can search to see if I have already sent the option to customers so that I don't overwhelm them. It is also a great way to send a brief thank you to everyone. ### 43. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Broadly?** I love that they follow up with me to see if I need anything or how they can help. **What do you dislike about Broadly?** There is nothing that I don't like about Broadly **What problems is Broadly solving and how is that benefiting you?** Getting Customer Reviews ### 44. Great Review Venue **Rating:** 5.0/5.0 stars **Reviewed by:** Keith H. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2018 **What do you like best about Broadly?** How simple to enter customer's information for a review request. **What do you dislike about Broadly?** There is really not much to dislike. I guess I wish it was a bit cheaper. **What problems is Broadly solving and how is that benefiting you?** Not solving any business problems here, but rather just adding to reviews that help our business in the future. ### 45. Great experience so far **Rating:** 4.5/5.0 stars **Reviewed by:** Josh H. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2018 **What do you like best about Broadly?** It is effective and easy. Streamlined the process for obtaining feedback. **What do you dislike about Broadly?** Not sure but I am being required to type at least 40 characters. No downside. **What problems is Broadly solving and how is that benefiting you?** I have made it simple to obtain reviews for SEO purposes ### 46. Good for small business, not larger businesses **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2018 **What do you like best about Broadly?** It does what it says it does: generates a high volume of positive reviews **What do you dislike about Broadly?** 1. No API to pass data back into our company’s in-house built CRM 2. Not a flexible product whatsoever. Of everything we wanted in a product, it hardly satisfies half of the list 3. The dashboard is pretty useless for our big business, especially considering we have multiple employees servicing a single customer. So we still have to do manual data crunching. 4. As of a month ago, Broadly prompts UNHAPPY customers with the option to post a review online. They said it has to do with Google compliance. **What problems is Broadly solving and how is that benefiting you?** Generating positive reviews on Google. ### 47. It's a great way to gather reviews from multiple sources **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2018 **What do you like best about Broadly?** Broadly is a great way to manage your reviews from all the different sites in one place. **What do you dislike about Broadly?** I can't manually resend review emails that have not been responded to. **What problems is Broadly solving and how is that benefiting you?** Our reviews are important because they show our expertise in our industry and help us become a trusted name in our community. ### 48. I have gotten consistent reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Kennedy B. | Owner, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2018 **What do you like best about Broadly?** The fact that it does not add extra work to my plate **What do you dislike about Broadly?** Not much. I know reviews are important. Not so sure I like the chat feature **What problems is Broadly solving and how is that benefiting you?** People take reviews as personal referrals. Makes it much easier to sell services ### 49. Great customer support, Helped in get more reviews from client, Helping in increase sale. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2018 **What do you like best about Broadly?** Simplicity and customer service , reaching to client easy **What do you dislike about Broadly?** some steps in the process can be improved , I would like to see more options for people to add reviews (limited to 3-4 only at this time) but I am sure with you great customer support I will be able to get the max benefits from Broadly. **What problems is Broadly solving and how is that benefiting you?** by increase reviews sales will increase aswell ### 50. Broadly won't let you down! Best decision I've made using their services! **Rating:** 5.0/5.0 stars **Reviewed by:** Wesley T. | Business Owner, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2018 **What do you like best about Broadly?** Easy to use app and how much easier it is to get reviews **What do you dislike about Broadly?** I dislike not being able to resend an email to same customer **Recommendations to others considering Broadly:** It seems too easy but it really is. If you use the tools they give you, you won't regret. Their services are worth every penny! **What problems is Broadly solving and how is that benefiting you?** Through the many many reviews I've gotten from Broadly (in a short time), the credibility and reputation of my company has completely soared. My online presence is fierce thanks to Broadly! Doubled my business and getting new customers is not a problem. ## Broadly Discussions - [How can I track my progress?](https://www.g2.com/discussions/how-can-i-track-my-progress) - 1 comment, 1 upvote - [How often should I use Broadly?](https://www.g2.com/discussions/how-often-should-i-use-broadly) - 1 comment, 1 upvote - [How do I use Broadly?](https://www.g2.com/discussions/how-do-i-use-broadly) - 1 comment, 1 upvote - [How does Broadly work?](https://www.g2.com/discussions/how-does-broadly-work) - 1 comment, 1 upvote - [What is SEO and why is it important?](https://www.g2.com/discussions/what-is-seo-and-why-is-it-important) - 1 comment, 1 upvote - [View Broadly pricing details and edition comparison](https://www.g2.com/products/broadly/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+11%3A39%3A33+-0500&secure%5Bsession_id%5D=c214ca2e-91a8-4fa3-82e7-5e1d3ee86701&secure%5Btoken%5D=0860b9ef7b06a22ce2855566dd5c521adbbe85c284c2f75f32865d1992b97ef1&format=llm_user) ## Broadly Features **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Broadly Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,928 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [NiceJob](https://www.g2.com/products/nicejob/reviews) - 4.8/5.0 (409 reviews)