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Broadly

By Vendasta

4.7 out of 5 stars

How would you rate your experience with Broadly?

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Broadly Reviews & Product Details

Profile Status

This profile is currently managed by Broadly but has limited features.

Are you part of the Broadly team? Upgrade your plan to enhance your branding and engage with visitors to your profile!

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

Broadly Media

Broadly Demo - Web Chat
Attract and capture up to 2x more qualified leads with Broadly's Web Chat feature.
Broadly Demo - Reputation Management
Automatically request and collect unlimited reviews via text and email for Google, Facebook, Yelp, and other popular review sites.
Broadly Demo - Payments
Get paid faster with mobile invoicing and increase average order value by offering Pay Over Time - flexible customer financing - at zero-risk to your business.
Broadly Demo - Consolidated Inbox
Broadly's shared team Inbox consolidates leads from Google, Facebook, Instagram, Web Chat, and website contact forms. Easily see conversation history with all leads and customers.
Broadly Demo - Text & Email Campaigns
Reach leads and customers on the go with text and email campaigns. Store templates and create special campaigns for your promoters.
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Broadly Reviews (73)

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Reviews

Broadly Reviews (74)

View 1 Video Reviews
4.7
74 reviews

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Verified User in Consumer Services
UC
Small-Business (50 or fewer emp.)
"Good overview of incoming reviews."
What do you like best about Broadly?

I like having quick, easy access to reviews as they come in and the ability to reply within Broadly. It is also nice to see statistics on how technicians are performing. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

I do sometimes find it is faster to just reply to a review from the platform it was posted on. However, I think this would not be true if I had many platforms to manage at once. Review collected by and hosted on G2.com.

A Cut Above Landscaping S.
AS
Business Owner
Small-Business (50 or fewer emp.)
"Unnecessarily locks you into contract and for the limited utility Broadly is not worth the money"
What do you like best about Broadly?

Text reviews. This was the only feature we were interested in. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

We received about 20 reviews over a 9-month period broadly. We received the same amount of reviews by just emailing the client a google review link. We were not interested in broadly for anything except the text for reviews feature. We have sent broadly links to over 150 clients this year, and have gotten 20 reviews. We also requested on sign up to be put on a month-to-month plan, which our salesman agreed to.

We made the decision to part ways with broadly and contacted the support team. The Broadly support team quoted a 12 month contract, cancelation fees, etc etc. I explained that we have paid $2,520 for 20 reviews. This is not what we were promised. And the decision to be put on a month to month plan apparently got "lost" in their records.

Broadly is trying to milk us for another 2 months before cancellation. There are many better and less expensive services out there.

Overall, broadly fell very short of what was promised. And unfortunately, their customer service is poor at best. Review collected by and hosted on G2.com.

SM
Operations Manager
Small-Business (50 or fewer emp.)
"Switched from Broadly to Hatch"
What do you like best about Broadly?

Broadly worked great for incoming messages from customers on our website. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Didn't have the ability to text/email customers to follow up on quotes and visits. Review collected by and hosted on G2.com.

Ed B.
EB
Small-Business (50 or fewer emp.)
"Great Customer Service"
What do you like best about Broadly?

The people that work their don't try to oversell you, and they know their product.

The e mail blast was very successful, and the price was right. The way they handle the

Customer reviews are easy to respond to and the program is smooth. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

I've been in business for almost 50 years , and in that time I've Dealt with many types of company's who are going to "help me double my car count" . We all know that's Bologna..... They never promised the world, just improvement. It did. There is nothing to dislike , unless you dislike paying for their service's Review collected by and hosted on G2.com.

PW
Marketing Director
Small-Business (50 or fewer emp.)
"Great for Web chat and Communication"
What do you like best about Broadly?

- Webchat - we've been able to engage with customers online

- Auto-Review Request - it automatically sends text messages out after a job is done

- Communication - texting has been great for us to connect with customers Review collected by and hosted on G2.com.

What do you dislike about Broadly?

- Not enough auto features. I wish it auto-sent out appointment reminders, etc. Review collected by and hosted on G2.com.

JOSEPH M.
JM
Owner
Small-Business (50 or fewer emp.)
"Great Software and Representatives"
What do you like best about Broadly?

The staff and their dedication to provide the best software and service in the industry. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Honestly can not think of a single dislike about Broadly. Review collected by and hosted on G2.com.

Doug A.
DA
Owner
Small-Business (50 or fewer emp.)
"Broadly Review"
What do you like best about Broadly?

Takes the review process out of my hands. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Leads between 2 stores sometimes get mixed up. Review collected by and hosted on G2.com.

SK
Small-Business (50 or fewer emp.)
"Rewarded with Reviews!"
What do you like best about Broadly?

We have been serving our community for over 30 years (before the internet was popular). We had never mastered success getting customers to give us a review even when we exceeded their expectations. Since we have partnered up with Broadly, we have received many amazing and uplifting reviews which lets us know our technicians are going the extra mile for our customers! Review collected by and hosted on G2.com.

What do you dislike about Broadly?

What's not to like? They are always able to help us if we have a question. If they aren't sure how to advise us, they work hard to figure it out! Review collected by and hosted on G2.com.

Kelly Michael S.
KS
Digital Transformation Director
Small-Business (50 or fewer emp.)
"SMB Software for Payments, Online Reputation & Web Chat"
What do you like best about Broadly?

Broadly is easy to use, you don't need to be tech-savvy to send reviews, respond to web chats from customers or request payments. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Their software does not allow you to connect multiple GoogeMyBusiness stores under one account, you need separate accounts which end up costing more money. Review collected by and hosted on G2.com.

Dan M.
DM
Small-Business (50 or fewer emp.)
"Great service to manage our business"
What do you like best about Broadly?

Ability to communicate with customers through a single platform

Ability to track all customer communication in single platform the whole team can view

Ability to bill and receive credit card payments

Help driving online reviews and customer feedback

Prompt requests sent to customer for review Review collected by and hosted on G2.com.

What do you dislike about Broadly?

The team scorecard does not update

Additional flagging/notification options for customer communication Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

Average Discount

15%

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Broadly Features
Customer Feedback
Sentiment Analysis
Dashboard
Social Media Management
Employee Performance
Team Workflow
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Broadly
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