Broadly Reviews & Product Details

Build a strong, lasting online presence and a reputation that helps you stand out in your area. Broadly helps thousands of local businesses attract leads, connect with and serve customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a custom-built responsive website, automated web chat, streamlined text and email communication, and flexible mobile payment options. Our app connects with the tools you already use and comes with dedicated, ongoing customer support. Broadly makes it easy for customers to find you, work with you, and rave about you. To learn more about the Broadly solution, visit: https://broadly.com/how-it-works

Seller

Vendasta

Discussions

Broadly Community

Languages Supported

English

Overview by

Andrew Schutt

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

View More Pricing Information

Top-Rated Alternatives

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Broadly Media

Attract and capture up to 2x more qualified leads with Broadly's Web Chat feature.

Automatically request and collect unlimited reviews via text and email for Google, Facebook, Yelp, and other popular review sites.

Get paid faster with mobile invoicing and increase average order value by offering Pay Over Time - flexible customer financing - at zero-risk to your business.

Broadly's shared team Inbox consolidates leads from Google, Facebook, Instagram, Web Chat, and website contact forms. Easily see conversation history with all leads and customers.

Reach leads and customers on the go with text and email campaigns. Store templates and create special campaigns for your promoters.

G2 reviews are authentic and verified.

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Ryan J.

2/18/2026

"Horrendous Customer Service Experience"

0.5/5

What do you like best about Broadly?

They set the bar for how bad you can be at customer service. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

I think their customer service is horrendous. It's impossible to get support from them. We've been using Broadly for years, and they have gone downhill. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

5/25/2023

"Good overview of incoming reviews."

3.5/5

What do you like best about Broadly?

I like having quick, easy access to reviews as they come in and the ability to reply within Broadly. It is also nice to see statistics on how technicians are performing. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

I do sometimes find it is faster to just reply to a review from the platform it was posted on. However, I think this would not be true if I had many platforms to manage at once. Review collected by and hosted on G2.com.

A Cut Above Landscaping S.

Business Owner

Small-Business (50 or fewer emp.)

12/15/2022

"Unnecessarily locks you into contract and for the limited utility Broadly is not worth the money"

0/5

What do you like best about Broadly?

Text reviews. This was the only feature we were interested in. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

We received about 20 reviews over a 9-month period broadly. We received the same amount of reviews by just emailing the client a google review link. We were not interested in broadly for anything except the text for reviews feature. We have sent broadly links to over 150 clients this year, and have gotten 20 reviews. We also requested on sign up to be put on a month-to-month plan, which our salesman agreed to.

We made the decision to part ways with broadly and contacted the support team. The Broadly support team quoted a 12 month contract, cancelation fees, etc etc. I explained that we have paid $2,520 for 20 reviews. This is not what we were promised. And the decision to be put on a month to month plan apparently got "lost" in their records.

Broadly is trying to milk us for another 2 months before cancellation. There are many better and less expensive services out there.

Overall, broadly fell very short of what was promised. And unfortunately, their customer service is poor at best. Review collected by and hosted on G2.com.

Samantha M.

Operations Manager

Small-Business (50 or fewer emp.)

1/13/2023

"Switched from Broadly to Hatch"

5/5

What do you like best about Broadly?

Broadly worked great for incoming messages from customers on our website. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Didn't have the ability to text/email customers to follow up on quotes and visits. Review collected by and hosted on G2.com.

Ed B.

Small-Business (50 or fewer emp.)

7/2/2020

"Great Customer Service"

5/5

What do you like best about Broadly?

The people that work their don't try to oversell you, and they know their product.

The e mail blast was very successful, and the price was right. The way they handle the

Customer reviews are easy to respond to and the program is smooth. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

I've been in business for almost 50 years , and in that time I've Dealt with many types of company's who are going to "help me double my car count" . We all know that's Bologna..... They never promised the world, just improvement. It did. There is nothing to dislike , unless you dislike paying for their service's Review collected by and hosted on G2.com.

Recommendations to others considering Broadly:

Don't waist you time or money, get into the Broadly program , you won't be disappointed. Review collected by and hosted on G2.com.

What problems is Broadly solving and how is that benefiting you?

One to one private message to my customers after they review.

And the ability to fix a problem before it become too late and you've

Lost a customer or the family for a misunderstanding. Review collected by and hosted on G2.com.

Payton W.

Marketing Director

Small-Business (50 or fewer emp.)

12/16/2021

"Great for Web chat and Communication"

4/5

What do you like best about Broadly?

- Webchat - we've been able to engage with customers online

- Auto-Review Request - it automatically sends text messages out after a job is done

- Communication - texting has been great for us to connect with customers Review collected by and hosted on G2.com.

What do you dislike about Broadly?

- Not enough auto features. I wish it auto-sent out appointment reminders, etc. Review collected by and hosted on G2.com.

JOSEPH M.

Owner

Small-Business (50 or fewer emp.)

7/2/2020

"Great Software and Representatives"

2.5/5

What do you like best about Broadly?

The staff and their dedication to provide the best software and service in the industry. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Honestly can not think of a single dislike about Broadly. Review collected by and hosted on G2.com.

Recommendations to others considering Broadly:

Broadly is truly a great software and worth every penny. Their staff is easy to deal with and they do everything they need to, to find the right answers to any question or issue you may encounter. Review collected by and hosted on G2.com.

What problems is Broadly solving and how is that benefiting you?

No need to continually follow up with customers regarding reviews regarding their experience with my business. Broadly makes it easier for the business owner and their customers. Review collected by and hosted on G2.com.

Doug A.

Owner

Small-Business (50 or fewer emp.)

7/9/2020

"Broadly Review"

4.5/5

What do you like best about Broadly?

Takes the review process out of my hands. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Leads between 2 stores sometimes get mixed up. Review collected by and hosted on G2.com.

Sheryl K.

Small-Business (50 or fewer emp.)

7/2/2020

"Rewarded with Reviews!"

5/5

What do you like best about Broadly?

We have been serving our community for over 30 years (before the internet was popular). We had never mastered success getting customers to give us a review even when we exceeded their expectations. Since we have partnered up with Broadly, we have received many amazing and uplifting reviews which lets us know our technicians are going the extra mile for our customers! Review collected by and hosted on G2.com.

What do you dislike about Broadly?

What's not to like? They are always able to help us if we have a question. If they aren't sure how to advise us, they work hard to figure it out! Review collected by and hosted on G2.com.

Recommendations to others considering Broadly:

What are you waiting for? Increase your visibility with more reviews! If you aren't sure, you can use the trial and I guarantee you will see the benefit the first month and turn your trial into a years subscription! Review collected by and hosted on G2.com.

What problems is Broadly solving and how is that benefiting you?

We no longer have to harp on our technicians to request a review from our customers, because Broadly now does that for us! We are able to set up competitions with our technicians when the customer mentions them in the review. The great reviews are always a lift to the technicians as well and a benefit to our family owned business! Review collected by and hosted on G2.com.

Kelly Michael S.

Digital Transformation Director

Small-Business (50 or fewer emp.)

12/3/2020

"SMB Software for Payments, Online Reputation & Web Chat"

5/5

What do you like best about Broadly?

Broadly is easy to use, you don't need to be tech-savvy to send reviews, respond to web chats from customers or request payments. Review collected by and hosted on G2.com.

What do you dislike about Broadly?

Their software does not allow you to connect multiple GoogeMyBusiness stores under one account, you need separate accounts which end up costing more money. Review collected by and hosted on G2.com.