Best Managed Live Chat Providers - Page 2

HelpSquad Health

HelpSquad's professionally trained live chat agents offer real-time, 24/7 support to your customers by responding to their website chats, SMS text messages and Facebook messages around the clock. HelpSquad's agents will learn the fundamentals of your business and act as an authentic extension of your brand, freeing up your time to focus on growing your business.

Average Rating: 5.0/5.0

Total Reviews: 4

AnswerConnect

Voted the #1 Answering Service in 2025 by Forbes, AnswerConnect is a human-powered solution that helps you grow your business by ensuring you never miss a chance to connect with your customers. No bots. No AI. Just real people creating real connections that win customers and build loyalty. We answer calls, book appointments, qualify leads, and handle customer questions, 24/7 – so you’re always there when it matters most. With decades of experience, we act as an extension of your team, delivering friendly, reliable support every time the phone rings. And for every customer, every month, we plant a tree. Because growing your business should grow the planet, too. At AnswerConnect, we provide a comprehensive suite of live, human-powered services designed to help you stay connected with your customers, anytime, anywhere: • 24/7 Real People Call Answering Our service ensures your business never misses a call, day or night. Friendly, professional agents are always available to represent your brand and deliver excellent customer experiences. • After Hours Answering Stay connected even outside of business hours. We keep your lines open so your clients receive the support they need around the clock. • Custom Scripting Every conversation follows scripts tailored to your business, ensuring consistent, on-brand communication that reflects your values. • Lead Capture & Qualification Our agents are trained to capture and qualify leads in real time, helping you focus on high-value opportunities and grow your pipeline. • Appointment Scheduling Take the hassle out of calendar management. We book and manage appointments directly in your preferred system. • Live Chat Support Boost satisfaction and conversions with real-time website chat support that engages visitors when it matters most. • CRM Integrations We integrate directly with your CRM, ensuring all call data, leads, and appointments are accurately logged and seamlessly tracked. • Bilingual Services Reach a broader audience with support in both English and Spanish, making every customer feel heard and understood. Connect with AnswerConnect sales: ☎️ 800-700-8888 🌐 http://www.answerconnect.com 📧 sales@answerconnect.com Connect with AnswerConnect Franchise: ☎️ 800-584-0234 🌐 http://www.answerconnect.com/franchise 📧 franchisesales@answerconnect.com

Average Rating: 4.5/5.0

Total Reviews: 23

LEX Reception

LEX Reception keeps law human. We provide 24/7 legal receptionist services for law firms and solo attorneys, answering every call with the kind of understanding that only real people can offer. Our service helps our clients intake faster, rank higher, win more, and lawyer better. Behind every call to a law firm is a client who wants to feel heard, and a lawyer who needs to focus on the work that matters most. With LEX, clients get reassurance and lawyers get more time back. Good people are at the heart of good business. All of our receptionists are trained in legal intake, available 24/7, and we can support clients in English and Spanish. Most importantly, they’re always human. But technology can be useful too. We build tools that help lawyers move faster. Appointment scheduling, call transcription, live chat, and our mobile app help attorneys to support more clients with ease. Plus, LEX integrates seamlessly with the tools lawyers already use every day. When you integrate your workflow with LEX, our receptionists answer your calls with empathy and carry out customized legal intake, with every detail available in your case management system instantly. We also believe that doing a little good can make a big difference. That’s why we plant one tree for every customer every month. For lawyers. For clients. For people.

Average Rating: 4.8/5.0

Total Reviews: 3

Ruby Receptionists

Ruby provides live virtual receptionist service that combines live, U.S.-based virtual receptionists with AI-powered technology to help small businesses answer every call, connect with more customers, and manage everyday business communications. We provide live call answering, appointment scheduling, lead capture and qualification, message taking, call transfers, payment processing, bilingual support, and customized call handling that reflects how your business operates. For more than 20 years, we've helped businesses of every size create better customer experiences by making every conversation count. Our customers span industries including legal, healthcare, home services, real estate, financial services, and professional services, where responsiveness, trust, and personal service play an important role in growing the business. Whether you're meeting with clients, serving customers, working remotely, or away from the phone, we help ensure every caller reaches a professional receptionist who represents your business with warmth and consistency. Every Ruby account is customized to your business. We learn your preferred greeting, scheduling preferences, call routing rules, FAQs, and escalation procedures so our receptionists can work as an extension of your team. Depending on your workflow, we can answer questions, schedule appointments, capture and qualify new leads, process payments, transfer callers to available team members, or take detailed messages for follow up. You choose when we answer your calls, whether that's throughout the business day, during peak call periods, after hours, on weekends, or whenever your team needs additional support. Our AI capabilities are designed to enhance, not replace, the human experience. AI-powered tools help our receptionists quickly access business information, generate call summaries and transcripts, identify conversation sentiment, reduce unwanted robocalls, and streamline customer interactions. By combining AI with live receptionists, we help businesses respond more efficiently while ensuring every caller still has the opportunity to speak with a real person. Ruby integrates with popular CRM, scheduling, payment, and business productivity platforms, making it easier to keep customer information, appointments, and conversations connected across your existing workflows. Through the Ruby app, you can manage receptionist instructions, update availability, review messages and transcripts, monitor call activity, and stay connected from anywhere. At Ruby, we believe every conversation is an opportunity to build trust. By combining experienced receptionists with thoughtfully applied AI, we help small businesses deliver personal, professional customer experiences that strengthen relationships and support long-term growth.

Average Rating: 3.8/5.0

Total Reviews: 12

SureCall Experts

SureCall offers a wide range of BPO services designed to provide you with exceptional customer support experience. Outsourcing your Business Processes to SureCall allows you to focus on your core competencies. Let SureCall handle your technical support, customer service, and back-office functions anytime via any channel 24/7/365 days per year. SureCall will customize the best Business Process Optimization solutions to meet your needs. As a leading global outsourcing provider, SureCall makes outsourcing processes easy and seamless. We work hard to understand and exceed your goals and optimize your business performance.

Average Rating: 4.6/5.0

Total Reviews: 27

c4b

C4B chat grows sales revenue and customer loyalty.

Average Rating: 5.0/5.0

Total Reviews: 1

Clickandchat

Click and Chat offers a professional live chat platform that's easy to use and arms agents with all the information they need to help your customers.

Average Rating: 5.0/5.0

Total Reviews: 1

CrowdChat live chat service

We offer conversational management outsourcing for your business. With our strategy and the know-how of your company, we can achieve more sales.

Average Rating: 4.5/5.0

Total Reviews: 1

Customer Support

Wow Customer Support is one of the leading customer support solution provider for all type of small and large businesses around the globe. With the team of proactive English speaking agents, managers and engineers, ready to answer your customers 24/7. As a leading BPO service provider in the region, our internal processes are robust with the most superlative quality standards in place. In addition to the high internal benchmarks that we have, we are compliant with the ISO requirements for quality management systems

Average Rating: 5.0/5.0

Total Reviews: 3

H2Desk

Full featured web-based help desk system.

Average Rating: 2.5/5.0

Total Reviews: 1

Kontak

Improve the conversion of your website visitors to new clients by 400% through web engagement experience provided by industry trained live agents. Kontak provides a 24/7 managed live chat service for vet, dental and orthodontic practices. We deliver our clients an average of 44 x ROI by leading each one of your visitors towards making an appointment through a unique, “concierge like” website experience. Without Kontak, up to 98% of all your website visitors leave without engagement. Our agents regularly engage all your visitors with empathy on every page and as a result, dramatically reduce visitor departure. Also, Kontak makes 32% of all new appointments for our clients after hours. Protect you marketing investment. We guarantee results!

Average Rating: 5.0/5.0

Total Reviews: 1

LeadChat

LeadChat supercharges website conversion rates with their sales staff on your website 24 hours a day, 7 days a week.

Average Rating: 5.0/5.0

Total Reviews: 1

LiveChat Service

The world is moving faster, so there is a need for quick customer contact. We have evolved from mail to telephone, e-mail and social media. Over the last decade, chat services have become more important in customer contact. More and more people are coming into contact with chat services

Average Rating: 5.0/5.0

Total Reviews: 1

Pro Sulum

Pro Sulum is a next-generation virtual assistant service designed for businesses looking to scale their operations through expert process documentation and the development of comprehensive Standard Operating Procedures (SOPs). Unlike traditional virtual assistant providers, Pro Sulum’s Virtual Systems Architects (VSAs) go beyond simply handling administrative tasks—they partner with your team to capture and document every critical business process. This detailed documentation not only streamlines day-to-day operations but also lays the foundation for scalable, long-term growth. At its core, Pro Sulum is dedicated to empowering businesses to focus on strategic priorities rather than getting bogged down by repetitive tasks. Our VSAs work closely with you to understand your unique operations and then create tailored SOPs that standardize processes across your organization. This approach ensures consistency, quality, and efficiency in every aspect of your business, from customer support and service delivery to internal administration and project management. Our solution is built on transparency, rigor, and a commitment to delivering measurable results. Whether you’re a small business aiming to enhance customer interactions, a professional services firm seeking to streamline project execution, or a larger enterprise looking to optimize cross-departmental operations, Pro Sulum offers customized solutions that fit your specific needs. We serve a wide range of industries including technology, e-commerce, healthcare, financial services, real estate, and manufacturing—ensuring that every client benefits from our deep expertise in process documentation and SOP creation. By focusing on reducing operational costs, boosting productivity, and facilitating rapid scalability, Pro Sulum stands apart in the virtual staffing market. Our competitive pricing, commitment to excellence, and results-driven methodology mean you not only save time and money but also build a robust, future-ready business infrastructure. Discover how Pro Sulum can transform your operations by turning your processes into a powerful strategic asset, paving the way for continuous improvement and sustained success.

Average Rating: 5.0/5.0

Total Reviews: 1

Appoint Help

Appoint Help specializes in providing live chat solutions for businesses. Our platform offers a comprehensive approach to real-time customer support. Key features and offerings include: 24/7 Live Chat Support: Continuous availability to address customer queries at any time of day. 99.99% Technical Uptime: A focus on system reliability ensures consistent service delivery. Customizable Interface: Options to adjust the platform's appearance and functionality to align with individual business needs. Dedicated Support Agents: Trained professionals available to handle a wide range of customer inquiries. Appoint Help aims to facilitate improved online interactions between businesses and their customers by providing instant, real-time support solutions.