Ruby Receptionists Reviews & Provider Details

The support staff is always very responsive and helpful. Whenever we encounter issues or have questions about our account, I receive assistance promptly. Also, their receptionists are trained to sound like they are internal employees, which enhances client experience. Review collected by and hosted on G2.com.

The implementation process was not particularly smooth. It required about two to three weeks of trial and error before we were able to get everything up and running as we had hoped, which was quite frustrating at the time. However, I will say that Ruby's customer success team was ultimately responsive and even credited back a portion of our initial contract because of the delays in getting things set up properly. Review collected by and hosted on G2.com.

We've been using Ruby for almost four years. It's made a world of difference having Ruby answer our calls so that our front office team can stay focused and not be pulled out of work to answer timely but not urgent inquiries. Review collected by and hosted on G2.com.

The quality of service has gone dramatically downhill (at least for our account) over the past 10 months, while the price has gone up. We find a lot of messages are billed to us at 5-minutes call-time but the details passed to the team are scant or incorrect. Calls have become very misdirected and when we've tried to help (with better scripting, redirecting message feeds with our own automations, etc) it hasn't gotten better. This then frustrates clients, who feel like their calls aren't being taken seriously and then have to repeat themselves or try other ways of reaching us. We recently cancelled our account with Ruby and felt like they didn't even really care we were leaving (which made leaving easier, actually). This is a disappointing ending for us, especially since we had built custom automations to ingest Ruby messages and deliver them to our team in the ways they preferred to receive them (Slack, Airtable, Gmail). Review collected by and hosted on G2.com.

Calls are screened to cull out solicitors. Take messages and send to email. Great digital platform allowing call back from cell phone with option to have office number as ID. Review collected by and hosted on G2.com.

One of the more expensive options. Receptionist quality has been decreasing, thus getting names incorrect and letting solicitors get through. Had a receptionist the other day who didn't know how to pass call to me. Review collected by and hosted on G2.com.

We have Ruby answer all incoming calls for our business so that our team can focus on the tasks that are important to our clients, and not have to field spam calls etc. Ruby does a great job being a gatekeeper, and giving legitimate callers a fantastic first impression. Review collected by and hosted on G2.com.

We love not having to answer all calls, and do any gatekeeping. We're able to set parameters for Ruby on how to route or handle calls appropriately. Well worth the money! Review collected by and hosted on G2.com.

They take messages for our team members. It's not much more than this. Review collected by and hosted on G2.com.

They are pleasant answering the phone and anytime I call with changes to our account or roster they're super nice. I like that they send a confirmation email about our customer service calls. Review collected by and hosted on G2.com.

The receptionists are pleasant when answering the phone. Review collected by and hosted on G2.com.

They can really only answer the phone, besides that there isn't very much they can do .. it would be ideal if they could schedule appointments, answer questions about my company, etc. Very little personalization. I would like to have a designated team to work with rather than the whole company. Review collected by and hosted on G2.com.

Ruby provided an answering service for our law firm that allowed us to step away from the phones and get work done. Review collected by and hosted on G2.com.

The "call out" feature was the best thing about Ruby. You are able to ask a Ruby receptionist to call a client or a PNC and relay your message essentially acting as a personal assistant. Review collected by and hosted on G2.com.

simple to set up, have had good results, customer service is good, fulfills the basic needs Review collected by and hosted on G2.com.

on boarding was ok but needs to be customized to the organizations industry to have better success Review collected by and hosted on G2.com.

Ruby does a great job managing the call routing for our organization. Review collected by and hosted on G2.com.

Ruby's very friendly customer service! They are quick to respond and handle our complicated routing directions with ease. Review collected by and hosted on G2.com.

Outsourced call screening Review collected by and hosted on G2.com.

Customer support is very responsive and helpful. Review collected by and hosted on G2.com.