Best Live Chat Software - Page 15
This page was last updated on June 9th, 2025
Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, dramatically improving customer engagement and conversion rates. This powerful communication tool allows customer service teams to provide immediate support for product questions, technical issues, or help with website navigation.
Agents can proactively engage visitors with strategically timed pop-up chat windows. Customers can also start conversations when they need assistance. Unlike traditional ticket-based systems where customers may wait hours or days for responses, live chat software creates a seamless, conversational experience that increases purchase likelihood and customer satisfaction.
By implementing live chat software, businesses can significantly reduce response times, increase first-contact resolution rates, and create more personalized customer experiences that drive loyalty and sales.
Live chat functionality is often packaged with other software types like e-commerce platforms, help desk software, and digital customer service software. Many times, it is a core feature that acts as the foundation for AI-powered platforms like chatbots, conversational support software, and customer service automation software where the technology is highly compatible with language model applications.
To qualify for inclusion in the Live Chat category, a product must:
Featured Live Chat Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Chatgen is a hybrid bot chat platform with custom bots. With Chatgen, you can automatically convert anonymous site visitors to qualifying leads and also book more meets 24/7" ChatGen has built a Mach
- 60% Small-Business
- 40% Mid-Market
612,285 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our s
- Sales Consultant
- Computer Software
- Education Management
- 50% Mid-Market
- 34% Enterprise
2,877 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Our AI bots are enabled with pre-built integrations, contextual understanding, and smart escalation to live agents on the basis of sentiment analysis. From smart ticket triage of customer requests, t
- 46% Enterprise
- 23% Mid-Market
322 Twitter followers
- Overview
- User Satisfaction
- Seller Details
LiveAdmins is one of the leading live chat service providers in the industry with over 13,000 clients worldwide. Founded in 2002 and headquartered in Chicago, LiveAdmins offers the most innovative and
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Orlo is obsessed with one thing… “Building stronger and more resilient communities”. Trust is the foundation of any successful community with 42% of the UK population distrusting their local governmen
- Government Administration
- 55% Enterprise
- 30% Mid-Market
7,128 Twitter followers
- Overview
- User Satisfaction
- Seller Details
S1Gateway is a customer service platform that improves the relationship between people and companies. It makes it easy to provide customer service through digital channels by integrating them into a s
- 60% Mid-Market
- 40% Small-Business
489 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Whether you're expanding your Facebook presence with more pages, or just beginning, the SocialBoost platform is right for you
- 100% Small-Business
167 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
At Social+, we are on a mission to redefine social networking by providing brands with all the technology they need to deliver curated, engaging and privacy-first social experiences directly within th
- 50% Mid-Market
- 50% Small-Business
479 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. It streamlines conversations at every touchpoint throughout the cust
- 77% Mid-Market
- 15% Enterprise
4,581 Twitter followers
- Overview
- User Satisfaction
- Seller Details
UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. Us
- Information Technology and Services
- 45% Mid-Market
- 41% Small-Business
178 Twitter followers
- Overview
- User Satisfaction
- Seller Details
WebsiteAlive has chat, click-to-call, message and concierge (managed chat service) that provide organizations the capability to engage and communicate with visitors in real time.
- 75% Mid-Market
- 50% Small-Business
498 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
A power packed, high availability chat solution for communities, customer support, and audio-video conferencing.
- 50% Mid-Market
- 50% Small-Business
37 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ClickConnector is your new favorite customer support platform, designed to streamline your customer service operations, reduce costs, and elevate your brand's customer experience with the perfect blen
- CEO
- Computer Software
- 50% Small-Business
- 36% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Intelswift is an AI-powered customer support platform designed to reduce support costs and increase customer satisfaction. The platform combines AI agents, an omnichannel helpdesk, live chat, analy
- 29% Small-Business
- 10% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Smart products for better customer service Modern tools for better customer service – email, chat, enquiry forum, telephone, social media and FAQ.
- 100% Small-Business
Whether you're expanding your Facebook presence with more pages, or just beginning, the SocialBoost platform is right for you