Best Live Chat Software - Page 15

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 486

Category Stats (Sep 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: social.plus (+1.25%) - Among all products in this category, social.plus recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 101,300+ Authentic Reviews
  • 486+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service is a comprehensive solution designed to empower organizations to deliver exceptional, personalized customer support across multiple channels. By integrating advanced AI capabilities, it streamlines case management, enhances agent productivity, and provides actionable insights to improve customer satisfaction and loyalty. Key Features and Functionality: - Omnichannel Engagement: Facilitates seamless interactions across various platforms, including chat, email, social media, and voice, ensuring a consistent customer experience. - AI-Powered Insights: Utilizes artificial intelligence to offer predictive analytics, sentiment analysis, and recommended actions, enabling proactive and informed decision-making. - Case Management: Automates the case lifecycle, reducing handling times and alleviating manual tasks for service representatives. - Knowledge Management: Maintains an up-to-date repository of knowledge articles, assisting agents in resolving issues efficiently and enabling customer self-service. - Service Level Agreements (SLAs): Allows for the configuration and monitoring of response and resolution times, ensuring adherence to service standards. - Self-Service Portals: Empowers customers to find solutions independently through user-friendly portals, reducing the volume of direct service requests. Primary Value and Solutions Provided: Dynamics 365 Customer Service addresses the critical need for businesses to offer responsive, efficient, and personalized support. By automating routine tasks and providing AI-driven insights, it enables service representatives to focus on complex issues, thereby improving resolution times and customer satisfaction. The platform's omnichannel capabilities ensure that customers receive consistent support regardless of their preferred communication method, fostering loyalty and trust. Additionally, the integration of self-service options and knowledge management reduces operational costs and empowers customers to resolve issues independently. Overall, Dynamics 365 Customer Service enhances the efficiency of support operations, elevates the customer experience, and drives long-term business success.

Average Rating: 4.4/5.0

Total Reviews: 28

How Do G2 Users Rate Dynamics 365 Customer Service?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Lead Development: 9.2/10 (Category avg: 8.5/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Dynamics 365 Customer Service?

  • Seller: Microsoft
  • Year Founded: 1975
  • HQ Location: Redmond, Washington
  • Twitter: @microsoft
    13,091,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    231,632 employees on LinkedIn®
  • Ownership: MSFT

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 47% Medium, 31% Large

What Do G2 Reviewers Say About Dynamics 365 Customer Service?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the automation capabilities in Dynamics 365 Customer Service for efficient case management and support.
  • Users value the ease of use in Dynamics 365 Customer Service, simplifying case tracking and workflow management.
  • Users benefit from the efficiency of Dynamics 365 Customer Service, which streamlines case management and enhances support delivery.
  • Users find the metric charts highly helpful for tracking cases and managing workflows effectively in customer support.
  • Users value the seamless integrations of Dynamics 365 Customer Service, enhancing workflow across various platforms for efficiency.
Cons
  • Users face limited customization options in Dynamics 365, affecting workflow efficiency and overall visibility in operations.
  • Users face limited functionality in Dynamics 365 Customer Service, affecting usability and overall efficiency during operations.
  • Users find the navigation to be not intuitive, causing frustration and difficulty in using the software effectively.
  • Users face a difficult setup with Dynamics 365 Customer Service, struggling with complicated configurations and integrations.
  • Users experience inefficiency due to sluggish lookup fields and excessive memory usage, hindering overall performance.

What Are Recent G2 Reviews of Dynamics 365 Customer Service?

What Are G2 Users Discussing About Dynamics 365 Customer Service?

Intelswift

Intelswift is an AI-powered customer support platform designed to reduce support costs and increase customer satisfaction. The platform combines AI agents, an omnichannel helpdesk, live chat, analytics, and workflow automation into a single solution. Intelswift enables teams to automate repetitive customer inquiries, reduce response times, and maintain high service quality across all communication channels. Key features include: • AI Agents & Chatbots that handle frequently asked questions 24/7 using the company’s knowledge base • Swift AI Copilot that assists human agents with real-time response suggestions and contextual insights • Omnichannel Support that centralizes conversations from live chat, email, and messaging platforms in one workspace • Seamless Human Handoff, allowing AI to transfer conversations to live agents when needed • Advanced Analytics & Reporting to track performance metrics such as response time, resolution rate, and customer satisfaction Benefits for businesses: • Faster response times and improved customer satisfaction • Reduced workload for support teams through intelligent automation • No-code setup, making it easy to deploy without technical expertise • Flexible integrations with existing CRM and business tools The platform is built with a no-code setup, making it easy for teams to deploy AI workflows, update knowledge bases, and customize automation without technical expertise. Intelswift also integrates with popular CRM systems and business tools, allowing companies to fit AI-driven support into their existing processes. By automating routine requests, improving agent efficiency, and shortening response times, Intelswift helps SaaS companies, e-commerce businesses, and growing teams scale customer support without increasing headcount. The result is lower operational costs, improved customer satisfaction, and a more efficient support operation.

Average Rating: 4.7/5.0

Total Reviews: 20

How Do G2 Users Rate Intelswift?

  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Intelswift?

Who Uses This Product?

  • Company Size: 35% Small, 20% Medium

What Do G2 Reviewers Say About Intelswift?

AI-generated summary from verified user reviews

Pros
  • Users value the automation features of Intelswift, streamlining tasks and enhancing efficiency across various communication channels.
  • Users praise the ease of use of Intelswift, appreciating the quick setup and seamless automation features.
  • Users value the efficiency of Intelswift, as it streamlines customer support and saves significant time through automation.
  • Users appreciate the all-in-one unified workspace of Intelswift, enhancing efficiency by consolidating communication and automating tasks.
  • Users value the powerful automation features of Intelswift, streamlining tasks and enhancing team efficiency significantly.
Cons
  • Users find the learning curve steep, with initial setup and customization requiring considerable time and effort.
  • Users indicate that search and filtering improvements are needed for a more efficient experience with Intelswift.
  • Users find Intelswift's setup process not intuitive, requiring time and effort for customization and initial configuration.
  • Users find the difficult setup of Intelswift challenging, particularly with AI agents and automation configurations.
  • Users find the limited customization options challenging, as setup and configuration can be time-consuming and complex.

What Are Recent G2 Reviews of Intelswift?

Odoo Social Marketing

Odoo Social Marketing is a comprehensive application designed to streamline the management of multiple social media accounts from a single, unified platform. It enables businesses to plan, monitor, and analyze their social media presence, facilitating increased customer engagement and brand awareness. By integrating various communication tools, Odoo Social Marketing helps convert website visitors into leads and customers, enhancing overall marketing efficiency. Key Features and Functionality: - Multi-Account Management: Oversee various social media accounts, including Facebook, Instagram, LinkedIn, Twitter, and YouTube, from one centralized dashboard. - Post Creation and Scheduling: Craft and schedule posts across different platforms to ensure consistent and timely content delivery. - Content Analysis: Monitor and analyze post performance to understand audience engagement and optimize future content strategies. - Live Chat Integration: Engage with website visitors in real-time through integrated live chat, enhancing customer support and increasing conversion rates. - Push Notifications: Send time-sensitive messages to users, capturing immediate attention and encouraging prompt responses. - Visitor Monitoring: Track and engage with website visitors, turning them into leads and customers through proactive interactions. - Campaign Management: Plan, monitor, and analyze social marketing campaigns across multiple channels within a unified interface. - User-Friendly Interface: Navigate through an intuitive interface that simplifies social media management tasks, even for users with minimal technical expertise. Primary Value and Solutions Provided: Odoo Social Marketing addresses the challenge of managing multiple social media platforms by offering a centralized solution that enhances efficiency and effectiveness. It simplifies content scheduling, audience engagement, and performance analysis, enabling businesses to maintain a consistent online presence. The integration of live chat and push notifications facilitates real-time communication with customers, improving support and fostering stronger relationships. By consolidating these tools, Odoo Social Marketing empowers businesses to optimize their social media strategies, increase lead generation, and drive revenue growth.

Average Rating: 3.9/5.0

Total Reviews: 25

How Do G2 Users Rate Odoo Social Marketing?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Lead Development: 3.0/10 (Category avg: 8.5/10)
  • Customization : 4.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 5.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Odoo Social Marketing?

  • Seller: Odoo
  • Year Founded: 2005
  • HQ Location: Brussels, Belgium
  • Twitter: @Odoo
    55,391 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8,815 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 64% Small, 28% Medium

What Do G2 Reviewers Say About Odoo Social Marketing?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the affordability of Odoo Social Marketing, making it a cost-effective choice for e-commerce operations.
  • Users value the ease of use of Odoo Social Marketing, allowing for quick website creation and efficient setup.
  • Users value the all-in-one tool that seamlessly converts social engagement into valuable sales leads.
  • Users appreciate the affordability of Odoo Social Marketing, finding it a budget-friendly choice for e-commerce success.
  • Users appreciate the integration of social media management with CRM, streamlining marketing workflows and saving time.
Cons
  • Users note the absence of AI optimization and time-zone targeting, which limits effectiveness compared to dedicated tools.
  • Users find the analytics functionality lacking compared to other tools, limiting data-informed decision-making capabilities.
  • Users feel the lack of sophisticated analytics hinders data-informed decision-making compared to other social media tools.
  • Users feel the need for more variety in templates in Odoo Social Marketing to better serve diverse website niches.
  • Users find the absence of AI optimization and time-zone targeting in Odoo Social Marketing limiting for effective campaigns.

What Are Recent G2 Reviews of Odoo Social Marketing?

What Are G2 Users Discussing About Odoo Social Marketing?

Sociocs

Handle business texting, messaging app conversations, online reviews & questions, social media comments & replies, contact form submissions using a single tool.

Average Rating: 4.9/5.0

Total Reviews: 7

How Do G2 Users Rate Sociocs?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Sociocs?

  • Seller: Sociocs
  • Year Founded: 2019
  • HQ Location: N/A
  • Twitter: @sociocs
    16 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 86% Small, 14% Medium

What Do G2 Reviewers Say About Sociocs?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the seamless automation of Sociocs, simplifying tasks and enhancing efficiency across social media platforms.
  • Users love the seamless automation features of Sociocs, making text campaigns and ticket management effortless.
  • Users value the easy automation and integration of Sociocs, enhancing their case management and communication efficiency.
  • Users appreciate the centralized management of Sociocs, simplifying ticket handling and boosting efficiency in digital campaigns.
  • Users find Sociocs to be incredibly easy to use, streamlining text campaigns and integration with social media.

What Are Recent G2 Reviews of Sociocs?

What Are G2 Users Discussing About Sociocs?

Anywhere365

What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Microsoft investments to skyrocket your customer experience, streamline contact center operations and reduce your IT costs. Anywhere365 has become the leading CPaaS solution, native to Microsoft Teams. Engage your customers effortlessly across any communications channels, from any device, location and any time. While AI voice bots and chat bots handle all routine requests, human agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues. Agents don’t have to switch between different point solutions, which will result in faster call handling, saving costly time and over-delivering to the customer’s expectation. That’s why we report on customer dialogue KPIs from initial contact to final resolution across the entire enterprise.

Average Rating: 4.1/5.0

Total Reviews: 8

How Do G2 Users Rate Anywhere365?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 8.9/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Anywhere365?

  • Seller: Anywhere365
  • Year Founded: 2010
  • HQ Location: ROTTERDAM, ZH
  • Twitter: @ANYWHERE365
    1,172 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    313 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 38% Large, 38% Small

What Do G2 Reviewers Say About Anywhere365?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface and extensive features of Anywhere365, enhancing productivity and collaboration seamlessly.
  • Users value the seamless integrations of Anywhere365 with Microsoft 365, enhancing productivity and ease of use.
  • Users appreciate the ease of use of Anywhere365, noting its user-friendly interface and seamless integrations.
  • Users love the easy integrations of Anywhere365, enhancing their Microsoft 365 experience with seamless communication tools.
  • Users find the easy setup of Anywhere365 simplifies workflow adjustments and enhances user experience through seamless integration.
Cons
  • Users find the difficult setup process challenging, often leading to increased costs and resource demands for their organizations.
  • Users find the learning curve steep, making setup complex and potentially costly for smaller organizations.
  • Users often find the complex setup of Anywhere365 challenging, leading to higher costs for their organizations.
  • Users find the complex usability of Anywhere365 challenging, especially for new users during setup, leading to frustration.
  • Users find the setup costs and licensing fees of Anywhere365 to be a financial strain, especially for smaller businesses.

What Are Recent G2 Reviews of Anywhere365?

What Are G2 Users Discussing About Anywhere365?

Captivated

Captivated is an enterprise SMS solution for better communication with customers. It is meant for two-way, peer-to-peer communication, a trusted channel between users and their customers.

Average Rating: 3.6/5.0

Total Reviews: 5

How Do G2 Users Rate Captivated?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Development: 3.9/10 (Category avg: 8.5/10)
  • Customization : 5.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 3.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Captivated?

  • Seller: Captivated
  • Year Founded: 2014
  • HQ Location: Indianapolis, US
  • Twitter: @CaptivatedWorks
    68 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 80% Small, 20% Medium

What Do G2 Reviewers Say About Captivated?

AI-generated summary from verified user reviews

Cons
  • Users experience quality issues with Captivated, finding the system provides inaccurate information.

What Are Recent G2 Reviews of Captivated?

What Are G2 Users Discussing About Captivated?

Chatgen.ai

Chatgen is a hybrid bot chat platform with custom bots. With Chatgen, you can automatically convert anonymous site visitors to qualifying leads and also book more meets 24/7" ChatGen has built a Machine Learning (ML)- backed engine that enables businesses to have chatbots that can converse with users. These chatbots aid businesses across functions: Marketing: From basic chatbots, conversational landing pages to generate leads and conversational Ads to optimize CTR to embedded bots that optimize Click to Action. Chatgen primarily is used to maximize your lead capture not only on the Website but also at places where your visitors visit your brand Support: Chatbots that use AI to build automated responses to common customer queries, freeing up the support staff to deal with more pressing customer support challenges. #customersupportautomation Product discovery: Chatbots that make product discovery easy for online shoppers — increasing sales and building loyalty for eCommerce companies.

Average Rating: 4.7/5.0

Total Reviews: 5

How Do G2 Users Rate Chatgen.ai?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 8.9/10 (Category avg: 8.5/10)
  • Customization : 9.4/10 (Category avg: 8.5/10)

Who Is the Company Behind Chatgen.ai?

  • Seller: Chatgen.ai
  • Year Founded: 2019
  • HQ Location: Los Angeles, US
  • Twitter: @wordpress
    611,638 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Small, 40% Medium

What Do G2 Reviewers Say About Chatgen.ai?

AI-generated summary from verified user reviews

Pros
  • Users find Chatgen.ai to be a great time-saver for responding to reviews and other tasks efficiently.

What Are Recent G2 Reviews of Chatgen.ai?

Engageware

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency.

Average Rating: 4.4/5.0

Total Reviews: 128

How Do G2 Users Rate Engageware?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lead Development: 5.0/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 5.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Engageware?

  • Seller: Engageware
  • Year Founded: 2000
  • HQ Location: Tewksbury, MA
  • Twitter: @engageware
    2,865 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    113 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Consultant
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 50% Medium, 34% Large

What Do G2 Reviewers Say About Engageware?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Engageware, facilitating appointment scheduling and enhancing team collaboration effortlessly.
  • Users appreciate the impactful client engagement of Engageware, enhancing performance and streamlining appointment scheduling.
  • Users value the excellent customer support from Engageware, enhancing our team's efficiency and collaboration significantly.
  • Users value the efficiency of Engageware, enhancing client engagement and streamlining appointment scheduling and knowledge sharing.
  • Users value the resourceful knowledge base of Engageware, facilitating effective communication and enhancing team collaboration.
Cons
  • Users find Engageware to be expensive, especially when trying to meet subscription requirements and navigating its complexities.
  • Users experience layout issues with Engageware, citing disorganization and difficulty in managing content access effectively.
  • Users find the learning curve steep with Engageware, facing complexities compared to other scheduling apps.
  • Users find the complexity of Engageware challenging, particularly in pricing and the configuration process requiring extensive technical support.
  • Users experience integration issues with Engageware, particularly with calendar syncing and a lack of modern UI.

What Are Recent G2 Reviews of Engageware?

What Are G2 Users Discussing About Engageware?

Enterprise Bot

Our AI bots are enabled with pre-built integrations, contextual understanding, and smart escalation to live agents on the basis of sentiment analysis. From smart ticket triage of customer requests, to re-routing and request fulfillment, our conversational AI streamlines end-to-end customer service operations for enterprises. Personalized Responses to Customers in Real-Time & 24/7: Provide consistent personalized responses to your customers around your offerings and show up product recommendations based on individual customer preferences. Improves Agent Productivity and Quality of Service: Reduce the time agents spend on manually looking for information. AI-powered bots source and suggest best answers based on historical data and actionable insights to improve service quality and boost agent productivity. Optimizes Cost-Efficiency: Cut down customer service costs up to 30% by speeding up issue resolution, offloading redundant tasks from agents and auto-responding 80% of routine queries.

Average Rating: 4.7/5.0

Total Reviews: 12

How Do G2 Users Rate Enterprise Bot?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 8.9/10 (Category avg: 8.5/10)
  • Customization : 9.4/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.9/10 (Category avg: 8.1/10)

Who Is the Company Behind Enterprise Bot?

  • Seller: Enterprise Bot
  • Year Founded: 2016
  • HQ Location: Zug, CH
  • Twitter: @enterprisebot
    322 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    101 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 46% Large, 23% Medium

What Are Recent G2 Reviews of Enterprise Bot?

What Are G2 Users Discussing About Enterprise Bot?

Kartra

Kartra is the all-in-one business platform for experienced creators, coaches, and experts to monetize their knowledge and services online. The platform includes everything you need to market and sell digital products–like email marketing, membership sites, pages, and checkouts. Forecast, automate, and optimize your sales with A/B testing, Funnel Simulator, and Real-Time Funnel Analytics.

Average Rating: 3.9/5.0

Total Reviews: 61

How Do G2 Users Rate Kartra?

  • Has the product been a good partner in doing business?: 7.3/10 (Category avg: 9.1/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Kartra?

  • Seller: Genesis Digital
  • Year Founded: 2013
  • HQ Location: Las Vegas, NV
  • Twitter: @genn_digital
    489 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    102 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Marketing and Advertising, Health, Wellness and Fitness
  • Company Size: 94% Small, 11% Medium

What Do G2 Reviewers Say About Kartra?

AI-generated summary from verified user reviews

Pros
  • Users value the affordable pricing of Kartra, making effective social management accessible for everyone.
  • Users commend the excellent customer support of Kartra, highlighting its affordability and user-friendly interface.
  • Users praise the user-friendly interface of Kartra, making social presence management simple and efficient.
  • Users value the excellent customer support of Kartra, appreciating its affordability and user-friendly interface.
  • Users appreciate the user-friendly interface of Kartra, enhancing their social presence management effortlessly.
Cons
  • Users highlight the mobile app limitations of Kartra, which hinder their ability to manage tasks effectively on the go.
  • Users find the mobile app limitations of Kartra frustrating and believe it needs significant improvements.
  • Users express concerns about the mobile app limitations of Kartra, affecting usability on mobile devices.
  • Users are frustrated by the mobile app limitations of Kartra, which hinder usability on-the-go.
  • Users note the mobile app limitations of Kartra, suggesting updates for improved functionality and user experience.

What Are Recent G2 Reviews of Kartra?

What Are G2 Users Discussing About Kartra?

LiveAdmins

LiveAdmins is one of the leading live chat service providers in the industry with over 13,000 clients worldwide. Founded in 2002 and headquartered in Chicago, LiveAdmins offers the most innovative and easy-to-use live help solution allowing businesses from a variety of industries to provide instant online customer support and proactively sell their products and services. We create customized chat solution, AI powered chatbots, or be your point of contact solution, tailored to meet the unique industry needs. Be inclusive with our multilingual chat service and cater to diverse audiences. By partnering with LiveAdmins, you can elevate your online customer experience.

Average Rating: 4.8/5.0

Total Reviews: 5

How Do G2 Users Rate LiveAdmins?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 5.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind LiveAdmins?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of LiveAdmins?

Massively.ai

Massively is a Toronto-based conversational AI platform founded in 2014. We help businesses, creators, and enterprise brands automate conversations across their website, Instagram DMs, Facebook Messenger, and SMS — turning every interaction into an opportunity to serve, sell, and retain customers. MAT by Massively — No-Code AI Chatbot for Your Website Train an AI chatbot on your website content in minutes by entering your URL. MAT reads up to 50 pages, trains on your existing content, and is ready to answer customer questions in your voice — no developers, no data entry, no lengthy setup. Deploy to your website with one line of code, or connect to Instagram, Facebook Messenger, SMS, and Zendesk. Free plan available. Massively AI — GPT-Powered Smart Answers Massively AI goes beyond scripted responses. Trained on your website content, it synthesises accurate, on-brand answers to free-text questions your customers actually ask. Included in the Business plan at $39/month. Works across website chat, Instagram DMs, and Facebook Messenger from a single platform. DM Canvas — Shoppable Instagram & Messenger Storefront DM Canvas is the only visual, swipeable storefront delivered directly inside an Instagram DM or Facebook Messenger conversation. When a follower comments a keyword or sends a DM, Massively automatically replies with a branded carousel of up to 10 cards — images, headlines, descriptions, and buy buttons — all inside the social app. No redirect, no link-in-bio needed. Auto DM. Comment-to-Unlock Automatically DM anyone who comments a specific keyword on your Instagram post, Reel, Story, or Facebook post — instantly, 24/7, fully compliant with Meta's platform policies. Massively is a Meta Official Partner. Customer Service Automation Automate up to 80% of routine support questions across website, Instagram, Messenger, and SMS. Seamless live chat handoff to human agents when needed. Official Zendesk partner — creates tickets with full conversation context automatically. Entertainment & Engagement Custom conversational campaign builds for film studios, entertainment brands, gaming companies, and media publishers. ARGs, character chat AI personas, lore drops, sorting quizzes, countdown mechanics, and chat-enabled display ads. Clients include Paramount Pictures, Focus Features, CBS, and 20th Century Fox. Key results from our clients: 80% of support tickets automated — CALECIM® Professional Under 5 second response time — CALECIM® Professional 24% better lead-to-booking rate — Hello Sugar 400% more sign-ups vs link-in-bio — CALECIM® Comment-to-Unlock campaign 38 messages per user / 59% completion rate — Mission: Impossible campaign Integrations: Shopify, Webflow, Zendesk, HubSpot, Salesforce, Zapier (7,000+ apps), Google Analytics Pricing: Free plan available (50 chats/month). Paid plans from $15/month. No credit card required. Meta Official Partner · Zendesk Official Partner · Trusted since 2014

Average Rating: 5.0/5.0

Total Reviews: 7

How Do G2 Users Rate Massively.ai?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Massively.ai?

  • Seller: Massively
  • Year Founded: 2014
  • HQ Location: Toronto, CA
  • Twitter: @massively_ai
    447 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 57% Small, 29% Medium

What Do G2 Reviewers Say About Massively.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the intuitive AI integration of Massively.ai, enhancing branding and customer engagement significantly.
  • Users value the natural and intuitive customer engagement that Massively.ai offers, enhancing communication and branding efforts.
  • Users value the natural and intuitive engagement provided by Massively.ai, enhancing communication with clients and audiences.
  • Users highlight the natural and intuitive communication style of Massively.ai, enhancing client engagement and branding efforts.

What Are Recent G2 Reviews of Massively.ai?

What Are G2 Users Discussing About Massively.ai?

Orlo

Orlo is obsessed with one thing… “Building stronger and more resilient communities”. Trust is the foundation of any successful community with 42% of the UK population distrusting their local government. Orlo is the only Social Media Management platform purpose-built for the public sector and is already used by over 400 UK public sector organisations. Orlo’s tools include: Social Media Management Platform Social Listening Media Monitoring Insights Chatbot Live Chat Create campaigns that boost engagement, enhance experiences, and build trust, seamlessly uniting the conversations happening across social media platforms.

Average Rating: 4.4/5.0

Total Reviews: 33

How Do G2 Users Rate Orlo?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Lead Development: 8.8/10 (Category avg: 8.5/10)
  • Customization : 9.6/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Orlo?

  • Seller: Orlo
  • Year Founded: 2013
  • HQ Location: Birmingham, Midlands
  • Twitter: @HelloOrlo
    7,097 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    102 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Government Administration
  • Company Size: 55% Large, 30% Medium

What Are Recent G2 Reviews of Orlo?

What Are G2 Users Discussing About Orlo?

S1 Gateway

S1Gateway is a customer service platform that improves the relationship between people and companies. It makes it easy to provide customer service through digital channels by integrating them into a single platform and creating order out of chaos. Our multichannel platform creates order out of chaos sending cases to the best suited agent. It enables Customer-Company conversations when and where customers choose. We simplify business processes minimizing volume of contacts. With AI-powered tools, we filter messages and improve communication, automate responses and actions, and reduce resolution times and transferred messages. S1 Gateway optimizes your operation and reduces handling times, improving Customer Satisfaction.

Average Rating: 3.5/5.0

Total Reviews: 5

How Do G2 Users Rate S1 Gateway?

  • Has the product been a good partner in doing business?: 5.6/10 (Category avg: 9.1/10)
  • Lead Development: 6.7/10 (Category avg: 8.5/10)
  • Customization : 5.4/10 (Category avg: 8.5/10)
  • Co-Browsing: 3.3/10 (Category avg: 8.1/10)

Who Is the Company Behind S1 Gateway?

  • Seller: S1 Gateway
  • Year Founded: 2009
  • HQ Location: Ciudad de México, MX
  • Twitter: @s1gateway
    490 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    93 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Medium, 40% Small

What Are Recent G2 Reviews of S1 Gateway?

What Are G2 Users Discussing About S1 Gateway?

Signpost

Signpost is an AI-powered communications platform built for home service contractors. It uses AI voice agents, instant responders, and AI SMS to help small businesses be the first to respond to every customer. AI Voice Agent: Signpost's AI Voice Agent picks up 24/7, greets callers in a natural voice, answers common FAQ, and captures lead details. Instant Responders: Signpost's Instant Responders send a personalized message to customers who reach out on platforms like Angi, Thumbtack, or Facebook. AI SMS: Signpost's AI SMS responds to incoming leads, qualifies their request, and keeps the conversation moving, even after-hours or on the job. Messaging Hub: Signpost's Messaging Hub brings every customer conversation, including inbound calls, texts, and inquiries on platforms like Angi and Thumbtack, into a single inbox.

Average Rating: 3.7/5.0

Total Reviews: 56

How Do G2 Users Rate Signpost?

  • Has the product been a good partner in doing business?: 7.0/10 (Category avg: 9.1/10)
  • Lead Development: 6.7/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Signpost?

  • Seller: Signpost
  • Year Founded: 2010
  • HQ Location: Austin, TX
  • Twitter: @Signpost
    2,306 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    135 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Marketing and Advertising
  • Company Size: 84% Small, 7% Large

What Do G2 Reviewers Say About Signpost?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of Signpost, enhancing customer management and boosting business efficiency effortlessly.
  • Users find Signpost to be easy to use, with straightforward setup and stress-free navigation for managing customer interactions.
  • Users value the automation features of Signpost for saving time and enhancing customer engagement effortlessly.
  • Users appreciate the helpful email feature of Signpost that automates follow-ups and saves time effectively.
  • Users value the time efficiency of Signpost, benefiting from automated customer management and reduced manual tasks.
Cons
  • Users experience slow loading times, especially with large contact lists, affecting the overall efficiency of the app.
  • Users feel that Signpost has slow performance, especially with large contact lists and loading certain pages.
  • Users find the dashboard challenging and unclear, leading to frustration with navigation and limited customization options.
  • Users find data inaccuracy frustrating, as outdated information complicates the effectiveness of the Signpost dashboard.
  • Users find the incomplete information on the dashboard frustrating, making it hard to navigate and understand data effectively.

What Are Recent G2 Reviews of Signpost?

What Are G2 Users Discussing About Signpost?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026