G2

CB

Chuck B.

S

Small-Business (50 or fewer emp.)

1/6/2022

"A great way to text for businesses"

4.5/5

What do you like best about Captivated?

Being able to give out our main office land line and having customers across different managers being able to text customers. We can route incoming texts to certain managers while the customers can text the one main line. Each manager doesn't have to give out their personal cell phone to text people. Plus you can text from your computer and not just your phone. Review collected by and hosted on G2.com.

What do you dislike about Captivated?

Managing the data is a pain when we keep adding users but that is not their issue it is more of an issue of us growing. If people sign up using our form sometimes we have to route the first text to the specific manager but once that is done it is set. Review collected by and hosted on G2.com.

Recommendations to others considering Captivated:

Please check this out if you are looking for a text solution or customer support solution. They have other features for other types of businesses too. Review collected by and hosted on G2.com.

What problems is Captivated solving and how is that benefiting you?

Having to give out personal cell phone numbers to customers but offering text. Texting customers when there is something important is beneficial since people read texts quicker than emails. Review collected by and hosted on G2.com.