# Best Incident Response Software - Page 3 *By [Brandon Summers-Miller](https://research.g2.com/insights/author/brandon-summers-miller)* Incident response software enables security teams to investigate, contain, remediate, and document cybersecurity incidents across their lifecycle within supported environments or threat domains. These solutions operationalize the response process by helping teams identify and organize security events into incidents and providing workflows for triage, investigation, containment, eradication, and post-incident review. Incident response tools may focus on specific domains, such as endpoint, cloud, identity, SaaS, or email, or provide broader cross-environment capabilities. They often integrate with detection technologies such as EDR, XDR, or other security analytics platforms, but are distinguished by their ability to coordinate and run response actions, manage incident cases, and maintain documented records for operational reporting and audit purposes. Many incident response solutions function similarly to security information and event management (SIEM) software, but SIEM products provide a larger scope of security and IT management features. Incident response platforms focus on investigating and resolving security incidents, while SOAR platforms automate and orchestrate response workflows across security tools. To qualify for inclusion in the Incident Response category, a product must: - Identify and organize cybersecurity events into incidents within supported domains - Provide structured investigation capabilities for suspected or confirmed incidents - Enable containment and remediation through guided or automated response actions - Maintain documented cybersecurity incident records for reporting and post-incident review ## How Many Incident Response Software Products Does G2 Track? **Total Products under this Category:** 102 ### Category Stats (Jun 2026) - **Average Rating**: 4.47/5 (↓0.01 vs May 2026) The average rating of products in this category, based on all submitted ratings - **New Reviews This Quarter**: 160 - **Buyer Segments**: Mid-Market 42% │ Small-Business 29% │ Enterprise 29% Represents the distribution of reviewers across all products in this category. - **Top Trending Product**: IBM Concert platform (+0.92%) - Among all products in this category, IBM Concert platform recorded the largest rating increase compared to last month *Last updated: June 01, 2026* ## How Does G2 Rank Incident Response Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 5,100+ Authentic Reviews - 102+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Top Incident Response Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) | 4.6/5.0 (399 reviews) | — | "[Strong Endpoint Protection, But Takes Time to Master](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12757620)" | | 2 | [KnowBe4 PhishER/PhishER Plus](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews) | 4.6/5.0 (562 reviews) | Phishing email triage and automated response | "[User friendly and great support!](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-7661687)" | | 3 | [Tines](https://www.g2.com/products/tines/reviews) | 4.7/5.0 (396 reviews) | No-code SOAR automation for security teams | "[Reducing Manual Operational Work with Intelligent Workflow Automation](https://www.g2.com/survey_responses/tines-review-12884961)" | | 4 | [Torq AI SOC Platform](https://www.g2.com/products/torq-ai-soc-platform/reviews) | 4.8/5.0 (149 reviews) | AI-driven SOAR with native integrations | "[Centralized Incident Management That Exceeds Expectations](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12121506)" | | 5 | [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) | 4.7/5.0 (195 reviews) | — | "[Strong - Reliable Endpoint Protection with Automation](https://www.g2.com/survey_responses/sentinelone-singularity-endpoint-review-12210547)" | | 6 | [Cynet](https://www.g2.com/products/cynet/reviews) | 4.7/5.0 (209 reviews) | Unified XDR with built-in MDR for lean teams | "[Effective Protection with Usability Issues](https://www.g2.com/survey_responses/cynet-review-11387686)" | | 7 | [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) | 4.4/5.0 (272 reviews) | — | "[Strong Centralized Visibility and Scalable Detection for Faster SOC Response](https://www.g2.com/survey_responses/microsoft-sentinel-review-12823175)" | | 8 | [IBM QRadar SIEM](https://www.g2.com/products/ibm-ibm-qradar-siem/reviews) | 4.4/5.0 (280 reviews) | Enterprise SIEM tied to broader IBM security tooling | "[QRadar the best SIEM](https://www.g2.com/survey_responses/ibm-qradar-siem-review-10387193)" | | 9 | [ServiceNow Security Operations](https://www.g2.com/products/servicenow-security-operations/reviews) | 4.4/5.0 (64 reviews) | — | "[Centralized, Automated Security Workflows with ServiceNow Security Operations](https://www.g2.com/survey_responses/servicenow-security-operations-review-12823627)" | | 10 | [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) | 4.3/5.0 (388 reviews) | Cloud-native log analytics for incident investigation | "[Live Tail and LogReduce Make Real-Time Troubleshooting Fast](https://www.g2.com/survey_responses/sumo-logic-review-12595490)" | ## Which Incident Response Software Is Best for Your Use Case? - **Leader:** [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - **Highest Performer:** [Barracuda Incident Response](https://www.g2.com/products/barracuda-incident-response/reviews) - **Easiest to Use:** [Tines](https://www.g2.com/products/tines/reviews) - **Top Trending:** [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - **Best Free Software:** [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) ## Which Type of Incident Response Software Tools Are You Looking For? - [Incident Response Software](https://www.g2.com/categories/incident-response) *(current)* - [Threat Intelligence Software](https://www.g2.com/categories/threat-intelligence) - [Security Information and Event Management (SIEM) Software](https://www.g2.com/categories/security-information-and-event-management-siem) - [Endpoint Detection & Response (EDR) Software](https://www.g2.com/categories/endpoint-detection-response-edr) - [Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr) - [Security Orchestration, Automation, and Response (SOAR) Software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) - [Network Detection and Response (NDR) Software](https://www.g2.com/categories/network-detection-and-response-ndr) - [Extended Detection and Response (XDR) Platforms](https://www.g2.com/categories/extended-detection-and-response-xdr-platforms) --- **Sponsored** ### Cydarm Cydarm is a Cybersecurity Incident Response Management (CIRM) platform built to make cybersecurity operations teams better and faster. Cydarm is based on case management, built specifically for SOC. The platform enables collaboration across different levels of experience and trust, using playbooks and fine-grained access control integrated with case management. Cydarm allows you to integrate existing cybersecurity tools, including receiving alerts, enriching data, sending notifications, and generating incident reports and metrics reports automatically. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1082&secure%5Bdisplayable_resource_id%5D=1082&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1082&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=169593&secure%5Bresource_id%5D=1082&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-response%3Fpage%3D5&secure%5Btoken%5D=64f2714ba3079771f6631f341c28c2f85226378b26fec9350d0d468b23e35d4b&secure%5Burl%5D=https%3A%2F%2Fcydarm.com%2F&secure%5Burl_type%5D=company_website) --- ## Buyer Guide: Key Questions for Choosing Incident Response Software Software ### What does incident response software do? I describe incident response software as the operational layer that helps security teams detect, contain, investigate, and remediate threats in real time. It coordinates alerts, automates playbooks, executes endpoint actions, and records every step for post-incident review. From what I see across reviewer accounts, these platforms have shifted from manual ticket queues to orchestration systems that compress detection-to-response from hours into minutes. ### Why do businesses use incident response software? When I reviewed reviewer feedback in this category, the recurring problem was alert volume. Security teams cannot review every signal manually, and adversaries move faster than human triage cycles permit. Incident response tools exist because the cost of a missed or slow response is now measured in days of downtime and regulatory penalties. From the patterns I evaluated, the recurring benefits include: - Reviewers describe no-code automation builders that let SOC analysts ship workflows without waiting on engineering. - Many appreciate live endpoint queries that return results across thousands of devices in seconds. - Users mention pre-built integrations with CrowdStrike, Splunk, Qualys, and Jira that remove custom connector work. - Several point to AI-driven analytics that unify logs, alerts, and identity data into a single investigation view. ### Who uses incident response software primarily? After analyzing reviewer profiles, I found that incident response tools serve a tightly defined audience inside the security organization: - **SOC analysts** triage alerts, run investigations, and execute containment actions on a daily basis. - **Security engineers** build and maintain detection rules, automation playbooks, and integrations. - **DFIR specialists** lead deep investigations, forensic analysis, and post-incident reporting. - **Security leadership** monitors mean time metrics, coverage gaps, and program maturity over time. ### What types of incident response software should I consider? When I examined how reviewers describe the products here, incident response platforms cluster into distinct shapes: - **SOAR platforms** centered on no-code automation, playbook execution, and tool orchestration. - **XDR and unified analytics platforms** that combine telemetry from endpoints, network, and identity into a single response view. - **Endpoint-centric platforms** optimized for live endpoint visibility and remediation across large fleets. - **Managed detection and response services** that combine software with 24-hour analyst coverage. Your right fit depends on the size of your security team, the maturity of your tooling, and whether you need software, services, or both. ### What are the core features to look for in incident response software? From the review patterns I evaluated, the strongest incident response platforms include: - Automation builders that handle complex branching and human-in-the-loop steps. - Deep integrations with the SIEM, EDR, ticketing, and identity systems already in use. - Live endpoint query and remediation capabilities for fast containment. - Case management with timelines, evidence, and shared analyst views. - Analytics on mean time to detect, contain, and recover. - Granular role-based access control and audit trails for regulated environments. ### What trends are shaping incident response software right now? From my analysis of recent reviewer discussions, several developments are reshaping the category: - **AI-assisted triage** is helping prioritize alerts and surface context, although reviewers still emphasize the need for analyst judgment. - **Unified XDR** is consolidating data sources that used to require switching between consoles. - **No-code automation** is opening playbook design to analysts who would previously have needed engineering support. - **Cost discipline** is becoming a factor as data ingestion and per-host pricing escalate. - **Version control and observability** are catching up so analysts can debug complex automation workflows the way developers debug code. ### How should I choose incident response software? For me, the strongest incident response platforms are the ones that integrate cleanly with the tools my team already uses, automate the predictable steps without hiding them, and support analysts when investigations get messy. When detection, automation, and case management share one platform, incident response stops being alert-by-alert firefighting and starts behaving like a coordinated program. --- ## What Are the Top-Rated Incident Response Software Products in 2026? ### 1. [RunReveal](https://www.g2.com/products/runreveal/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 7 **Product Description:** RunReveal is a modern security data platform built for AI-forward security teams. RunReveal unifies logs, data pipelines, detections, AI-investigations, and analytics into one platform, so security teams are no longer stitching together tools to manage and use their security data. The platform ingests from 70+ sources, supports built-in and custom detections, and includes an AI agent for faster and automated investigations. RunReveal also support unlimited ingest, and prices based off of predictable data storage. If you're evaluating your first SIEM, escaping renewal sticker shock, or tired of paying enterprise prices for a SIEM that still require additional tooling, RunReveal gives you a unified platform for log management without the complexity or cost. ### What Do G2 Reviewers Say About RunReveal? *AI-generated summary from verified user reviews* **Pros:** - Users laud the **rapid detection speed** of RunReveal, significantly enhancing security investigations and overall response effectiveness. - Users rave about RunReveal's **exceptional security features** , enabling transformative detection and response capabilities with high-signal visibility. - Users highlight RunReveal's **exceptional threat detection capabilities** , transforming their approach to security with high-signal visibility. - Users praise RunReveal for its **efficient AI integration** , enhancing threat detection and simplifying security investigation processes. - Users praise the **powerful MCP server** of RunReveal, revolutionizing investigation capabilities and enhancing security operations. **Cons:** - Users feel frustrated by the **expensive paywall** restricting access to features that limit their homelab experience. - Users find **feature limitations** frustrating, particularly with essential tools locked behind a paywall in the free version. - Users find the **lack of features** in the free version limits their ability to fully utilize RunReveal. - Users find the **limited features** in the free version restrict their ability to fully utilize RunReveal. #### What Are Recent G2 Reviews of RunReveal? **"[RunReveal Delivers High-Signal Security Visibility Without the Noise](https://www.g2.com/survey_responses/runreveal-review-12344943)"** **Rating:** 5.0/5.0 stars *— Ken J.* [Read full review](https://www.g2.com/survey_responses/runreveal-review-12344943) --- **"[RunReveal is the only SIEM and Detection and Response Platform that is ready for the AI age](https://www.g2.com/survey_responses/runreveal-review-12350471)"** **Rating:** 5.0/5.0 stars *— Verified User in Logistics and Supply Chain* [Read full review](https://www.g2.com/survey_responses/runreveal-review-12350471) --- ### 2. [Trellix Helix](https://www.g2.com/products/trellix-helix/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 11 **Product Description:** Trellix Helix integrates your security tools and augments them with next-generation security information and event management (SIEM), orchestration, and threat intelligence capabilities to capture the untapped potential of security investments. ### What Do G2 Reviewers Say About Trellix Helix? *AI-generated summary from verified user reviews* **Pros:** - Users value the **real-time threat detection** of Trellix Helix, enhancing security through automated AI/ML responses. - Users value the **automated response** feature of Trellix Helix for its effective AI-driven threat management. - Users value the **automation capabilities** of Trellix Helix for its seamless integration and efficient threat response. - Users value the **flexible and scalable architecture** of Trellix Helix, appreciating its ease of integration and implementation. - Users value the **real-time threat detection** capabilities of Trellix Helix, enhancing their security posture significantly. #### What Are Recent G2 Reviews of Trellix Helix? **"[An effective Unified SOC !!!](https://www.g2.com/survey_responses/trellix-helix-review-10283899)"** **Rating:** 5.0/5.0 stars *— Ankit A.* [Read full review](https://www.g2.com/survey_responses/trellix-helix-review-10283899) --- **"[Fireeye Helix "New Generation SIEM"](https://www.g2.com/survey_responses/trellix-helix-review-9347343)"** **Rating:** 4.5/5.0 stars *— Rahul R.* [Read full review](https://www.g2.com/survey_responses/trellix-helix-review-9347343) --- ### 3. [IBM Security QRadar NDR](https://www.g2.com/products/ibm-security-qradar-ndr/reviews) **Average Rating:** 3.8/5.0 **Total Reviews:** 3 **Product Description:** IBM Security QRadar Network Detection and Response (NDR is a comprehensive solution designed to enhance network security by providing real-time visibility and advanced analytics. By analyzing network activity across on-premises and cloud environments, QRadar NDR helps security teams detect and respond to threats more effectively, reducing the risk of cyberattacks and minimizing potential damage. Key Features and Functionality: - Real-Time Network Visibility: Unifies event and flow data to offer comprehensive insights into network activity, enabling the detection of hidden threats. - Machine Learning-Based Analytics: Establishes baselines of normal network behavior to quickly identify anomalies and suspicious activities before they escalate. - Integrated Threat Detection and Response: Combines network detection with response capabilities, allowing for swift action against identified threats without switching between tools. - Asset Profiling: Automatically updates and profiles assets as they connect to the network, helping to uncover compromised devices and unauthorized activities. - Incident Forensics: Retraces the steps of cybercriminals by capturing, reconstructing, and replaying the entire event chain, providing full visibility into security incidents. Primary Value and Problem Solved: QRadar NDR addresses the challenge of detecting and responding to sophisticated network threats that often go unnoticed within the vast amounts of normal network traffic. By providing real-time visibility and leveraging advanced analytics, it enables organizations to identify and mitigate threats more rapidly, reducing dwell time and potential damage. This unified approach enhances the efficiency of security operations, allowing teams to focus on critical issues without the need to pivot between multiple tools, thereby optimizing and scaling security investments. ### What Do G2 Reviewers Say About IBM Security QRadar NDR? *AI-generated summary from verified user reviews* **Pros:** - Users value the **deep, real-time network visibility** offered by IBM Security QRadar NDR for detecting advanced threats. - Users appreciate the **real-time network visibility** of IBM Security QRadar NDR, enhancing threat detection with behavioral analytics. - Users commend the **real-time threat detection** of IBM Security QRadar NDR, enhancing network visibility and security measures. **Cons:** - Users find the **difficult setup** of IBM Security QRadar NDR to be a significant barrier to effective use. - Users find the **high cost** of IBM Security QRadar NDR to be a significant drawback impacting its value. #### What Are Recent G2 Reviews of IBM Security QRadar NDR? **"[improved threat detection and faster investigation with Qradar NDR](https://www.g2.com/survey_responses/ibm-security-qradar-ndr-review-12070217)"** **Rating:** 4.5/5.0 stars *— Adesh R.* [Read full review](https://www.g2.com/survey_responses/ibm-security-qradar-ndr-review-12070217) --- ### 4. [AI EdgeLabs](https://www.g2.com/products/ai-edgelabs/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 3 **Product Description:** The AI EdgeLabs platform equips security teams with best-in-class AI technology that is autonomous, effective, and immediate in identifying, responding, and remediating ongoing attacks and threats at the Edge and IoT infrastructures from malware, ransomware, DDoS, botnets, and more. AI EdgeLabs provides end-to-end visibility and coverage thanks to its lightweight network telemetry technology, Machine Learning, and Reinforcement Learning models. With robust threat analytics, monitoring and automated attack response protocols, and intelligent threat pattern detection, our platform makes it easy to mitigate all types of threats in real-time. #### What Are Recent G2 Reviews of AI EdgeLabs? **"[Help in security](https://www.g2.com/survey_responses/ai-edgelabs-review-7191199)"** **Rating:** 4.5/5.0 stars *— Abhishek A.* [Read full review](https://www.g2.com/survey_responses/ai-edgelabs-review-7191199) --- **"[Good IPS/IDS/EDR](https://www.g2.com/survey_responses/ai-edgelabs-review-11408898)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/ai-edgelabs-review-11408898) --- ### 5. [Cisco XDR](https://www.g2.com/products/cisco-xdr-cisco-xdr/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 3 **Product Description:** Cisco XDR is a cloud-based extended detection and response solution designed for security operations. Integrating with the broad Cisco security portfolio and many third-party offerings, Cisco XDR is the most comprehensive solution on the market today. With Cisco XDR, security analysts of all skill levels take advantage of correlated data from multiple sources to detect events sooner, streamline investigations, and prioritize and accelerate responses, to expose and remediate the most sophisticated threats, elevate productivity, and achieve security resilience. ### What Do G2 Reviewers Say About Cisco XDR? *AI-generated summary from verified user reviews* **Pros:** - Users value the **alert notifications** of Cisco XDR for enhancing visibility and reducing alert fatigue in SOC operations. - Users value the **easy integrations** of Cisco XDR, enhancing security management across diverse cloud environments and tools. - Users value the **easy management** of Cisco XDR, enhancing visibility and streamlining operations across diverse security environments. - Users appreciate the **integration between Cisco's various tools** , enhancing seamless connectivity and workflow efficiency. - Users value the **platform compatibility** of Cisco XDR, enhancing security across diverse cloud and third-party environments. **Cons:** - Users find the **complex interface** of Cisco XDR challenging, particularly for small or understaffed security teams. - Users note the **defender dependence** on other products limits the standalone utility of Cisco XDR. - Users feel there is **room for improvement with reports for CISOs** to enhance overall functionality and insights. - Users find the **complexity of Cisco XDR** challenging, especially for small or understaffed security teams. - Users find Cisco XDR **not user-friendly** , as its complexity can overwhelm small security teams struggling with navigation. #### What Are Recent G2 Reviews of Cisco XDR? **"[CISO](https://www.g2.com/survey_responses/cisco-xdr-review-11127665)"** **Rating:** 4.5/5.0 stars *— Adir B.* [Read full review](https://www.g2.com/survey_responses/cisco-xdr-review-11127665) --- **"[Cysco review](https://www.g2.com/survey_responses/cisco-xdr-review-10415379)"** **Rating:** 4.5/5.0 stars *— Michael S.* [Read full review](https://www.g2.com/survey_responses/cisco-xdr-review-10415379) --- ### 6. [Continuity Engine](https://www.g2.com/products/continuity-engine/reviews) **Average Rating:** 4.0/5.0 **Total Reviews:** 2 **Product Description:** Continuity Engine ("CE") is a business continuity software that protects your most mission-critical applications with a goal of zero downtime. Beyond HA or replication, CE takes a proactive approach with true continuous data protection. CE delivers near-zero recovery times by monitoring the health of your applications and instantly failing over if a threat is detected. Simply put, we can help you prepare for and protect your applications, servers, and data from disaster and unplanned outages. ### What Do G2 Reviewers Say About Continuity Engine? *AI-generated summary from verified user reviews* **Pros:** - Users find **implementation ease** with Continuity Engine beneficial, enabling seamless integration and enhanced monitoring capabilities. - Users praise the **easy implementation and full visibility** of Continuity Engine's monitoring feature, enhancing system reliability. - Users value the **near-zero downtime** of Continuity Engine, which significantly enhances productivity and system monitoring efficiency. - Users love the **easy setup** of Continuity Engine, which offers seamless implementation and full system visibility. - Users appreciate the **time-saving benefits** of Continuity Engine, ensuring minimal downtime and enhanced productivity. **Cons:** - Users find the **difficult setup** of Continuity Engine challenging, especially due to insufficient documentation for troubleshooting. - Users find the **poor documentation** challenging, especially during complex initial setup and advanced troubleshooting in FinTech. - Users find the **initial setup complex** for newcomers, with a need for more detailed documentation and troubleshooting help. - Users find the **documentation unclear** , making initial setup and advanced troubleshooting challenging for new FinTech users. #### What Are Recent G2 Reviews of Continuity Engine? **"[Ensuring Zero Downtime - A backbone of high availability Infrastructure.](https://www.g2.com/survey_responses/continuity-engine-review-11027137)"** **Rating:** 5.0/5.0 stars *— Anand J.* [Read full review](https://www.g2.com/survey_responses/continuity-engine-review-11027137) --- ### 7. [CybaOps](https://www.g2.com/products/cybaops/reviews) **Average Rating:** 4.0/5.0 **Total Reviews:** 2 **Product Description:** CybaOps is a unified cyber security operations platform designed to simplify and scale modern security operations for IT teams, managed service providers (MSPs), and growing organisations. This comprehensive solution connects every aspect of your digital environment, including endpoints, cloud services, applications, networks, identities, and external attack surfaces, consolidating critical intelligence into a single, accessible interface. Many organisations face challenges not due to a lack of cyber security tools, but rather due to insufficient visibility, control, and effective management of cyber risks. As businesses expand, they often find themselves with fragmented security stacks that include various Security Information and Event Management (SIEM) tools, endpoint detection and response (EDR) systems, vulnerability scanners, and compliance platforms. This fragmentation can create blind spots, slow down incident response times, and complicate the prioritisation of security measures that truly matter. CybaOps addresses these challenges by serving as a central security operations platform, providing users with a complete, real-time overview of their cyber estate. By integrating Managed Detection and Response (MDR), SIEM capabilities, vulnerability management, compliance monitoring, penetration testing, and threat detection into one cohesive solution, CybaOps streamlines security operations. Security teams can monitor threats, investigate alerts, manage vulnerabilities, and track compliance seamlessly from a single platform, eliminating the need to switch between disparate tools. Key features of CybaOps include built-in automation and risk-based prioritisation, which significantly reduce alert fatigue and accelerate incident response efforts. This functionality enhances overall cyber resilience, allowing organisations to respond more effectively to potential threats. Designed for those who require enterprise-grade cyber security without the associated complexity, CybaOps supports frameworks such as Cyber Essentials and aligns with UK cyber security best practices. This ensures that businesses can strengthen compliance while maintaining continuous visibility across their environments. By integrating detection, investigation, and response with ongoing risk visibility, CybaOps empowers organisations to adopt a more proactive approach to cyber security. This platform not only helps reduce the attack surface but also improves cyber risk management, enabling organisations to transition from reactive fire-fighting to structured, scalable security operations. #### What Are Recent G2 Reviews of CybaOps? **"[CybaOps Portal: Easy to Navigate, Fast, and Backed by Great Support](https://www.g2.com/survey_responses/cybaops-review-12729124)"** **Rating:** 4.5/5.0 stars *— josh@inventas.co.uk M.* [Read full review](https://www.g2.com/survey_responses/cybaops-review-12729124) --- ### 8. [Canary](https://www.g2.com/products/canary/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Product Description:** Order, configure and deploy your Canaries throughout your network. Then you wait. Your Canaries run in the background, waiting for intruders. #### What Are Recent G2 Reviews of Canary? **"[Cheap and simple](https://www.g2.com/survey_responses/canary-review-9848700)"** **Rating:** 5.0/5.0 stars *— Brandi G.* [Read full review](https://www.g2.com/survey_responses/canary-review-9848700) --- ### 9. [CimSweep](https://www.g2.com/products/cimsweep/reviews) **Average Rating:** 3.5/5.0 **Total Reviews:** 1 **Product Description:** CimSweep is a suite of CIM/WMI-based tools that enable the ability to perform incident response and hunting operations remotely across all versions of Windows. #### What Are G2 Users Discussing About CimSweep? - [What is CimSweep used for?](https://www.g2.com/discussions/what-is-cimsweep-used-for) ### 10. [Cofense Triage](https://www.g2.com/products/cofense-triage/reviews) **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Product Description:** Cofense Triage is the first phishing-specific incident response platform that allows security operation (SOC) and incident responders to automate the prioritization, analysis and response to phishing threats that bypass your email security technologies. #### What Are Recent G2 Reviews of Cofense Triage? **"[Cofense Triage - User friendly/Effective Triage tool](https://www.g2.com/survey_responses/cofense-triage-review-8596371)"** **Rating:** 4.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/cofense-triage-review-8596371) --- ### 11. [GreatHorn](https://www.g2.com/products/greathorn/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Product Description:** Comprehensive post-delivery protection against targeted email attacks, powered by machine learning and automated response capabilities. #### What Are Recent G2 Reviews of GreatHorn? **"[A Great Barrier For Attackers](https://www.g2.com/survey_responses/greathorn-review-875796)"** **Rating:** 5.0/5.0 stars *— Lisa K.* [Read full review](https://www.g2.com/survey_responses/greathorn-review-875796) --- #### What Are G2 Users Discussing About GreatHorn? - [What is GreatHorn used for?](https://www.g2.com/discussions/what-is-greathorn-used-for) ### 12. [Infoblox Threat Defense](https://www.g2.com/products/infoblox-threat-defense/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 5 **Product Description:** Infoblox Threat Defense provides preemptive security using a combination of predictive threat intelligence and ML- based algorithmic detections to stop threats before they reach users, devices or cloud workloads. ### What Do G2 Reviewers Say About Infoblox Threat Defense? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **instant threat detection** offered by Infoblox Threat Defense, ensuring robust protection without slowing down operations. - Users praise the **instant threat detection** of Infoblox Threat Defense, ensuring robust protection and seamless integration. - Users value the **instant detection and response** of Infoblox Threat Defense, ensuring robust security without sacrificing performance. - Users value the **advanced automation** in Infoblox Threat Defense, which enhances threat detection and prevention effectively. - Users value the **advanced analytics and automation** of Infoblox Threat Defense, enhancing their DNS security in the cloud. **Cons:** - Users report the **complex setup** of Infoblox Threat Defense can be challenging and time-consuming to configure properly. - Users note that Infoblox Threat Defense can be quite **expensive** , making it less accessible compared to alternatives. #### What Are Recent G2 Reviews of Infoblox Threat Defense? **"[BloxOne Threat Defense](https://www.g2.com/survey_responses/infoblox-threat-defense-review-8915153)"** **Rating:** 5.0/5.0 stars *— Som Dutt S.* [Read full review](https://www.g2.com/survey_responses/infoblox-threat-defense-review-8915153) --- **"[Tough Security Solution with Some Setup Challenges](https://www.g2.com/survey_responses/infoblox-threat-defense-review-10169597)"** **Rating:** 5.0/5.0 stars *— Akshay B.* [Read full review](https://www.g2.com/survey_responses/infoblox-threat-defense-review-10169597) --- #### What Are G2 Users Discussing About Infoblox Threat Defense? - [What is BloxOne Threat Defense used for?](https://www.g2.com/discussions/what-is-bloxone-threat-defense-used-for) ### 13. [Klaxon - Incident Management](https://www.g2.com/products/klaxon-incident-management/reviews) **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Product Description:** Deliver real-time messages across dispersed audiences, providing relevant information during critical incidents to ensure business continuity. #### What Are Recent G2 Reviews of Klaxon - Incident Management? **"[Less Downtime Incident Management](https://www.g2.com/survey_responses/klaxon-incident-management-review-8313800)"** **Rating:** 4.0/5.0 stars *— Praveen K.* [Read full review](https://www.g2.com/survey_responses/klaxon-incident-management-review-8313800) --- ### 14. [Maltego](https://www.g2.com/products/maltego/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 22 **Product Description:** Maltego is the world’s most widely used cyber investigation platform, offering an all-in-one solution for both quick OSINT investigations and complex link analysis of large datasets with seamless data integration in one analytical environment. It enables real-time social media monitoring and deep network analysis to uncover hidden patterns and connections. Maltego is trusted for threat intelligence, situational awareness, law enforcement investigations, and trust & safety applications. #### What Are Recent G2 Reviews of Maltego? **"[Cyber Threat Intell with Maltego and IPinfo](https://www.g2.com/survey_responses/maltego-review-8953144)"** **Rating:** 5.0/5.0 stars *— Flopes- Fábio Lopes B.* [Read full review](https://www.g2.com/survey_responses/maltego-review-8953144) --- **"[Most useful and the best OSINT available and its FREE!](https://www.g2.com/survey_responses/maltego-review-8251383)"** **Rating:** 5.0/5.0 stars *— Norakmal Z.* [Read full review](https://www.g2.com/survey_responses/maltego-review-8251383) --- #### What Are G2 Users Discussing About Maltego? - [How good is Maltego?](https://www.g2.com/discussions/how-good-is-maltego) - 1 comment - [How many versions of Maltego client software are there?](https://www.g2.com/discussions/how-many-versions-of-maltego-client-software-are-there) - [What can Maltego do?](https://www.g2.com/discussions/what-can-maltego-do) ### 15. [Radar Privacy](https://www.g2.com/products/radar-privacy/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Product Description:** Radar® Privacy is an award-winning SaaS solution that employs patented automation to streamline the management of data privacy and security incidents containing personal information to ensure compliance with federal, state, and international data breach regulations. Enterprise leaders and industry experts trust Radar® Privacy for consistent, documented breach notification decision-making. #### What Are Recent G2 Reviews of Radar Privacy? **"[Positive review for our use of RADAR](https://www.g2.com/survey_responses/radar-privacy-review-4687898)"** **Rating:** 5.0/5.0 stars *— Vicky E.* [Read full review](https://www.g2.com/survey_responses/radar-privacy-review-4687898) --- ### 16. [Radiant](https://www.g2.com/products/radiant-security-radiant/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **Product Description:** Radiant Security delivers a centralized AI SOC platform that unifies agentic AI triage, integrated response, and log management in a single solution. The platform provides 100% alert triage coverage across all security cases, escalating only real threats and applying analyst-level reasoning with full transparency. SOC teams maintain influence over the AI through guardrails, policies, and exclusions. Response is accelerated with 1-click action plans that can be executed manually or automated for the future. With unlimited log ingestion, real-time search, and affordable retention, Radiant eliminates the complexity and cost barriers of traditional SIEMs. With Radiant, security teams cut through alert noise, respond faster to real threats, scale without adding headcount, and significantly reduce SIEM costs. ### What Do G2 Reviewers Say About Radiant? *AI-generated summary from verified user reviews* **Pros:** - Users value the **transparency and efficiency** of Radiant’s alerting system, streamlining alert handling and decision-making. - Users praise Radiant for its **high detection accuracy** , significantly reducing false positives and enhancing alert handling efficiency. - Users praise Radiant's **transparent AI triage engine** for improving alert handling and reducing false positives significantly. - Users value the **transparency and efficiency** of Radiant’s AI triage engine, enhancing alert management significantly. - Users commend the **automated response capabilities** of Radiant, significantly reducing false positives and enhancing incident management. **Cons:** - Users note **insufficient information** about case management capabilities, indicating room for improvement as the platform evolves. - Users note that **case management capabilities need improvements** , but overall, the platform is evolving positively. - Users find **navigation issues** with the UI, noting it could be more intuitive for queries and views. - Users find that the **navigation isn't intuitive** , leading to more steps than necessary for tasks and queries. - Users find the **poor interface design** of Radiant frustrating, as navigating and customizing queries can be overly complicated. #### What Are Recent G2 Reviews of Radiant? **"[Noisy alerts are no longer a problem for our SOC](https://www.g2.com/survey_responses/radiant-review-12217506)"** **Rating:** 5.0/5.0 stars *— Felipe D.* [Read full review](https://www.g2.com/survey_responses/radiant-review-12217506) --- **"[AI SOC automation exactly where we needed it](https://www.g2.com/survey_responses/radiant-review-11697116)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/radiant-review-11697116) --- ### 17. [SAINTCloud](https://www.g2.com/products/saintcloud/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 2 **Product Description:** SAINT developed SAINTCloud® from the ground up to provide all of the power and capability offered in our fully-integrated vulnerability management solution, SAINT Security Suite, without the need to implement and maintain on-premise infrastructure and software. This means more time spent on reducing risk – less time managing the tools you use. #### What Are Recent G2 Reviews of SAINTCloud? **"[Reduces the dependency on local IT infrastructure](https://www.g2.com/survey_responses/saintcloud-review-10251272)"** **Rating:** 5.0/5.0 stars *— Tesoreria M.* [Read full review](https://www.g2.com/survey_responses/saintcloud-review-10251272) --- **"[Helpful resource for our security analysts to use](https://www.g2.com/survey_responses/saintcloud-review-10223572)"** **Rating:** 4.5/5.0 stars *— Eliege M.* [Read full review](https://www.g2.com/survey_responses/saintcloud-review-10223572) --- ### 18. [Siren](https://www.g2.com/products/siren/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 3 **Product Description:** Siren is an all-in-one investigation platform used by organizations to safeguard people, assets and networks. Using AI, automation and advanced search, Siren links data from open source, vendors and classified sources allowing investigators to surface and analyze risks, threats and crimes for the national security, public safety, fraud and compliance, and cyber threat communities. Siren augments private on-premise proprietary data with these additional sources. Siren’s patented technology is uniquely search based providing the analyst with easy-to-use search, analytics, visualization and reporting capabilities for investigations at enterprise scale and volume. In November 2023, Siren achieved 9th position in the Deloitte Technology Fast 50 and won the award in the Scale Up category. Siren received €12 million in funding in 2023 and was named as a Gartner Cool Vendor. For more information, visit www.siren.io ### What Do G2 Reviewers Say About Siren? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **flexible data model** of Siren, enhancing cyber threat intelligence analysis and meeting regulatory needs. - Users value the **flexible data model** of Siren, enhancing data analysis and cyber threat intelligence capabilities significantly. - Users value the **next generation cyber threat intelligence** of Siren, enhancing the effectiveness of security and IR teams. - Users highly value the **automation capabilities** of Siren, seamlessly bridging data and cyber threat intelligence. - Users value the **flexible data model** of Siren, making complex data analysis from diverse sources effortless. **Cons:** - Users note the **expensive pricing model** due to costs associated with data nodes, impacting overall affordability. - Users note the **limited customization** due to backend technology choices, impacting flexibility and pricing considerations. - Users express concerns about the **limited features** due to reliance on specific backend technology choices, affecting integration options. - Users face **system limitations** due to technology choices, impacting flexibility and scalability with Siren. #### What Are Recent G2 Reviews of Siren? **"[Siren: Unmatched Flexibility for Cyber Threat Intelligence](https://www.g2.com/survey_responses/siren-review-11807924)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/siren-review-11807924) --- **"[Next Generation Threat Intelligence & AML](https://www.g2.com/survey_responses/siren-review-11752161)"** **Rating:** 5.0/5.0 stars *— Joe M.* [Read full review](https://www.g2.com/survey_responses/siren-review-11752161) --- #### What Are G2 Users Discussing About Siren? - [What is Siren used for?](https://www.g2.com/discussions/what-is-siren-used-for) - 1 comment ### 19. [Strand](https://www.g2.com/products/strand/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Product Description:** Strand is a post-triage automation platform built for DFIR teams, cybersecurity consultants, and MSPs. It accelerates the slowest parts of incident response: evidence collection, timeline construction, root cause analysis, remediation and audit-ready reporting. Rather than replace your detection tools or require complex integrations, Strand works alongside your existing stack to reduce investigation cycles from days to hours. The platform enables teams to: - Automatically ingest and correlate forensic evidence - Generate root cause timelines in minutes - Produce clean, audit-ready reports with a single click - Deliver clearer outcomes to clients or internal stakeholders faster, to enterprise-grade Strand is used by IR firms and managed service providers to increase capacity, reduce costs, and scale response quality, even on smaller teams. ### What Do G2 Reviewers Say About Strand? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation capabilities** of Strand, enhancing efficiency in fault finding and diagnosis seamlessly. - Users appreciate the **simple UI and UX** of Strand, enhancing their overall experience with easy navigation. #### What Are Recent G2 Reviews of Strand? **"[Post Incident diagnosis and Root Cause Analysis](https://www.g2.com/survey_responses/strand-review-11732417)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/strand-review-11732417) --- ### 20. [ActivShield](https://www.g2.com/products/activshield/reviews) **Product Description:** Control your website traffic with pat. pending click and block tech. ### 21. [AirMDR](https://www.g2.com/products/airmdr/reviews) **Product Description:** Innovative MDR Services Powered by AI Virtual Analysts AirMDR delivers the first Managed Detection and Response (MDR) service primarily operated by AI-powered virtual analysts. This innovation materially improves the speed and accuracy of incident investigation and response, lowers costs, and reduces the workload of human security analysts. With an AI virtual analyst first approach, customers enhance their threat detection and threat intelligence while gaining uninterrupted 24/7 incident response that is backstopped by live expert humans. The AirMDR AI-powered virtual analyst uses natural language communication to empower security analysts of all skill levels. It consumes and correlates playbooks, security industry knowledge, detection data, previous case data, and human feedback to learn and improve with every case. Playbooks, built on industry best practices, can be adapted to individual customer requirements and can dynamically generate code for incident response. This creates an autonomous security operations center (SOC) that provides full transparency into investigation processes, consistent playbook triage in seconds, robust case documentation, and deep learning with fact recall for storing and retrieving information. Product overview AirMDR virtual analysts go beyond copilots, operating with greater autonomy to proactively conduct analyses and act on routine or clearly defined security issues. AirMDR virtual analysts: • Deliver 24/7365 continuous monitoring • Cover all security products, including identity, network, SaaS, and Cloud • Create a single and self-learning source for multiple security tools (200+ integrations) and raw telemetry data • Detect threats faster with AI-driven alert management and threat intelligence correlation • Enrich, aggregate, and correlate alert data • Automate the triage of lower-level alerts • Identify and prioritize alerts for investigation • Reduce false positive investigations • Provide queryable playbooks built by the best cybersecurity experts and frameworks • Gain consistent and expert incident documentation • Minimize human error • Continuously improve as AI learns and advances • Secure scalability and skills requirements relief • Benefit from cost-effective pricing models Key Features \* AI-Native AirMDR completes 90% of triage and investigation in under five minutes \* Unbeatable savings at $4 per user/mo. Typically 50% lower than traditional MDR. \* AirMDR provides 100% integration for the security stack of your choice. \* AirMDR leverage AI efficiency so SMBs achieve speed, quality, and affordability. \* Cybersecurity experts train the AI, monitor performance, and support escalations ### 22. [Akmatori](https://www.g2.com/products/akmatori/reviews) **Product Description:** Akmatori is an AIOps platform, designed to handle alerts effortlessly and prevent on-call burnout. Automate incident response, reduce downtime, and simplify troubleshooting. ### 23. [BAE Systems](https://www.g2.com/products/bae-systems-bae-systems/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 2 **Product Description:** CyberReveal, a suite of products for enhancing cyber security operations and protecting your business in the connected world. #### What Are Recent G2 Reviews of BAE Systems? **"[positive experience with cyber reveal](https://www.g2.com/survey_responses/bae-systems-review-8643832)"** **Rating:** 4.5/5.0 stars *— Wezzie C.* [Read full review](https://www.g2.com/survey_responses/bae-systems-review-8643832) --- **"[Good cyber security platform](https://www.g2.com/survey_responses/bae-systems-review-7976911)"** **Rating:** 4.0/5.0 stars *— Bhautik M.* [Read full review](https://www.g2.com/survey_responses/bae-systems-review-7976911) --- ### 24. [Barac](https://www.g2.com/products/barac/reviews) **Product Description:** Using AI and behavioural analytics to detect malware hidden within encrypted traffic without the need for decryption ### 25. [BIMA](https://www.g2.com/products/bima/reviews) **Product Description:** BIMA by Perisai: Redefining Cybersecurity with a Symphony of EDR, NDR, XDR, and SIEM. Experience digital freedom like never before, where every click is safe, and every innovation is secure. Bima - where peace of mind meets the cutting edge. ## What Is Incident Response Software? [System Security Software](https://www.g2.com/categories/system-security) ## What Software Categories Are Similar to Incident Response Software? - [Threat Intelligence Software](https://www.g2.com/categories/threat-intelligence) - [Security Information and Event Management (SIEM) Software](https://www.g2.com/categories/security-information-and-event-management-siem) - [Endpoint Detection & Response (EDR) Software](https://www.g2.com/categories/endpoint-detection-response-edr) - [Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr) - [Security Orchestration, Automation, and Response (SOAR) Software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) - [Network Detection and Response (NDR) Software](https://www.g2.com/categories/network-detection-and-response-ndr) - [Extended Detection and Response (XDR) Platforms](https://www.g2.com/categories/extended-detection-and-response-xdr-platforms) --- ## How Do You Choose the Right Incident Response Software? ### What You Should Know About Incident Response Software ### What is Incident Response Software? Incident response software, sometimes called security incident management software, is a security technology used to remediate cybersecurity issues as they arise in real time. These tools discover incidents and alert the relevant IT and security staff to resolve the security issue. Additionally, the tools allow teams to develop workflows, delegate responsibilities, and automate low-level tasks to optimize response time and minimize the impact of security incidents. These tools also document historical incidents and help provide context to the users attempting to understand the root cause to remediate security issues. When new security issues arise, users can take advantage of forensic investigation tools to root out the cause of the incident and see if it will be an ongoing or larger overall issue. Many incident response software also integrate with other security tools to simplify alerting, string together workflows, and provide additional threat intelligence. #### What Types of Incident Response Software Exist? **Pure incident response solutions** Pure incident response solutions are the last line of defense in the security ecosystem. Only once threats go unseen and vulnerabilities are exposed, do incident response systems come into play. Their main focus is facilitating the remediation of compromised accounts, system penetrations, and other security incidents. These products store information related to common and emerging threats while documenting each occurrence for retrospective analysis. Some incident response solutions are also connected to live feeds to gather global information related to emerging threats. **Incident management and response** Incident management products offer many similar administrative features to incident response products, but other tools combine incident management, alerting, and response capabilities. These tools are often used in DevOps environments to document, track, and source security incidents from their emergence to their remediation. **Incident management tracking and service tools** Other incident management tools have more of a service management focus. These tools will track security incidents, but won’t allow users to build security workflows, remediate issues, or provide forensic investigation features to determine the root cause of the incident. ### What are the Common Features of Incident Response Software? Incident response software can provide a wide range of features, but some of the most common include: **Workflow management:** Workflow management features let administrators organize workflows that help guide remediation staff and provide information related to specific situations and incident types. **Workflow automation:** Workflow automation allows teams to streamline the flow of work processes by establishing triggers and alerts that notify and route information to the appropriate people when their action is required within the compensation process. **Incident database:** Incident databases document historical incident activity. Administrators can access and organize data related to incidents to produce reports or make data more navigable. **Incident alerting:** Alerting features inform relevant individuals when incidents happen in real time. Some responses may be automated but users will still be informed. **Incident reporting:** Reporting features produce reports detailing trends and vulnerabilities related to their network and infrastructure. **Incident logs:** Historical incident logs are stored in the incident database and is used for user reference and analytics while remediating security incidents. **Threat intelligence:** Threat intelligence tools, which are often combined with forensic tools, provide an integrated information feed detailing the cybersecurity threats as they’re discovered across the world. This information is gathered either internally or by a third-party vendor and is used to provide further information on remedies. **Security orchestration:** Orchestration refers to the integration of security solutions and automation of processes in a response workflow. **Automated remediation:** Automation addresses security issues in real time and reduces the time spent remedying issues manually. It also helps resolve common network and system security incidents quickly. ### What are the Benefits of Incident Response Software? The main value of incident response technology is an increased ability to discover and resolve cybersecurity incidents. These are a few valuable components of the incident response process. **Threat modeling:** Information security and IT departments can use these tools to gain familiarity with the incident response process and develop workflows before security incident occurrences. This allows companies to stand prepared to quickly discover, resolve, and learn from security incidents and how they impact business-critical systems. **Alerting:** Without proper alerting and communication channels, many security threats can penetrate networks and remain undetected for extended periods. During that time, hackers, internal threat actors, and other cybercriminals can steal sensitive and other business-critical data and wreak havoc on IT systems. Proper alerting and communication can greatly shorten the time necessary to discover, inform relevant staff, and eradicate incidents. **Isolation:** Incident response platforms allow security teams to contain incidents quickly when alerted properly. Isolating infected systems, networks, and endpoints can greatly reduce an incident’s scope of impact. If isolated properly, security professionals can monitor the activity of affected systems to learn more about the threat actors, their capabilities, and their goals. **Remediation** : Remediation is the key to incident response and refers to the actual removal of threats such as malware and escalated privileges, among others. Incident response tools will facilitate the removal and allow teams to verify recovery before reintroducing infected systems or returning to normal operations. **Investigation** : Investigation allows teams and companies to learn more about why they were attacked, how they were attacked, and what systems, applications, and data were negatively impacted. This information can help companies respond to compliance information requests, bolster security in vulnerable areas, and resolve similar, future issues, in less time. ### Who Uses Incident Response Software? **Information security (InfoSec)** **professionals:** InfoSec professionals use incident response software to monitor, alert, and remediate security threats to a company. Using incident response software, InfoSec professionals can automate and quickly scale their response to security incidents, above and beyond what teams can do manually. **IT professionals:** For companies without dedicated information security teams, IT professionals may take on security roles. Professionals with limited security backgrounds may rely on incident response software with the more robust functionality to assist them in identifying threats, their decision making when security incidents arise, and threat remediation. **Incident response service providers:** Practitioners at incident response service providers use incident response software to actively manage their client’s security, as well as other providers of managed security services. ### What are the Alternatives to Incident Response Software? Companies that prefer to string together open-source or other various software tools to achieve the functionality of incident response software can do so with a combination of log analysis, SIEM, intrusion detection systems, vulnerability scanners, backup, and other tools. Conversely, companies may wish to outsource the management of their security programs to managed service providers. [Endpoint detection and response (EDR) software](https://www.g2.com/categories/endpoint-detection-response-edr): They combine both [endpoint antivirus](https://www.g2.com/categories/endpoint-antivirus) and [endpoint management](https://www.g2.com/categories/endpoint-management) solutions to detect, investigate, and remove any malicious software that penetrates a network’s devices.  [Managed detection and response (MDR) software](https://www.g2.com/categories/managed-detection-and-response-mdr): They proactively monitor networks, endpoints, and other IT resources for security incidents.  [Extended detection and response (XDR) software](https://www.g2.com/categories/extended-detection-and-response-xdr-platforms): They are tools used to automate the discovery and remediation of security issues across hybrid systems.  [Incident response services providers](https://www.g2.com/categories/incident-response-services) **:** For companies that do not want to purchase and manage their incident response in-house or develop their open-source solutions, they can employ incident response services providers. [Log analysis software](https://www.g2.com/categories/log-analysis) **:** Log analysis software helps enable the documentation of application log files for records and analytics. [Log monitoring software](https://www.g2.com/categories/log-monitoring) **:** By detecting and alerting users to patterns in these log files, log monitoring software helps solve performance and security issues. [Intrusion detection and prevention systems (IDPS)](https://www.g2.com/categories/intrusion-detection-and-prevention-systems-idps): IDPS is used to inform IT administrators and security staff of anomalies and attacks on IT infrastructure and applications. These tools detect malware, socially engineered attacks, and other web-based threats.  [Security information and event management (SIEM) software](https://www.g2.com/categories/security-information-and-event-management-siem): SIEM software can offer security information alerting, along with centralizing security operations into one platform. However, SIEM software cannot automate remediation practices like some incident response software does, however. For companies that do not want to manage SIEM in-house, they can work with [managed SIEM service providers](https://www.g2.com/categories/managed-siem-services). [Threat intelligence software](https://www.g2.com/categories/threat-intelligence): Threat intelligence software provides organizations with information related to the newest forms of cyber threats like zero-day attacks, new forms of malware, and exploits. Companies may wish to work with [threat intelligence services providers](https://www.g2.com/categories/threat-intelligence-services), as well. [Vulnerability scanner software](https://www.g2.com/categories/vulnerability-scanner): Vulnerability scanners are tools that constantly monitor applications and networks to identify security vulnerabilities. They work by maintaining an up-to-date database of known vulnerabilities, and conduct scans to identify potential exploits. Companies may opt to work with [vulnerability assessment services providers](https://www.g2.com/categories/vulnerability-assessment-services), instead of managing this in-house. [Patch management software](https://www.g2.com/categories/patch-management): Patch management tools are used to ensure that the components of a company’s software stack and IT infrastructure are up to date. They then alert users of necessary updates or execute updates automatically.  [Backup software](https://www.g2.com/categories/backup): Backup software offers protection for business data by copying data from servers, databases, desktops, laptops, and other devices in case user error, corrupt files, or physical disaster render a business’ critical data inaccessible. In the event of data loss from a security incident, data can be restored to its previous state from a backup. #### Software Related to Incident Response Software The following technology families are either closely related to incident response software products or have significant overlap between product functionality. [Security information and event management (SIEM) software](https://www.g2.com/categories/security-information-and-event-management-siem) **:** [SIEM](https://www.g2.com/categories/security-information-and-event-management-siem) platforms go together with incident response solutions. Incident response may be facilitated by SIEM systems but these tools are specifically designed to streamline the remediation process or add investigative capabilities during security workflow processes. Incident response solutions will not provide the same level of compliance maintenance or log storage capabilities but can be used to increase a team’s ability to tackle threats as they emerge. [Data breach notification software](https://www.g2.com/categories/data-breach-notification) **:** [Data breach notification](https://www.g2.com/categories/data-breach-notification) software helps companies document the impacts of data breaches to inform regulatory authorities and notify impacted individuals. These solutions automate and operationalize the data breach notification process to adhere to strict data disclosure laws and privacy regulations within mandated timelines, which in some instances can be as few as 72 hours. [Digital forensics software](https://www.g2.com/categories/digital-forensics) **:** [Digital forensics](https://www.g2.com/categories/digital-forensics) tools are used to investigate and examine security incidents and threats after they’ve occurred. They don’t facilitate the actual remediation of security incidents but they can provide additional information on the source and scope of a security incident. They also may offer more in-depth investigatory information than incident response software. [Security orchestration, automation, and response (SOAR) software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) **:** [SOAR](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) is a segment of the security market focused on automating all low-level security tasks. These tools integrate with a company’s SIEM to gather security information. They then integrate with monitoring and response tools to develop an automated workflow from discovery to resolution. Some incident response solutions will allow for workflow development and automation but don’t have a wide range of integration and automation capabilities of a SOAR platform. [Insider threat management (ITM) software](https://www.g2.com/categories/insider-threat-management-itm): Companies use ITM software to monitor and record the actions of internal system users on their endpoints, such as current and former employees, contractors, business partners, and other permissioned individuals, to protect company assets, such as customer data or intellectual property. ### Challenges with Incident Response Software Software solutions can come with their own set of challenges. The biggest challenge incident response teams may encounter with the software is ensuring that it meets the business’ unique process requirements. **False positives:** Incident response software may identify a threat that turns out to be inaccurate, which is known as a false positive. Acting on false positives can waste company resources, time, and create unnecessary downtime for impacted individuals. **Decision making:** Incident response software can automate remediation to some security threats, however, a security professional with knowledge of the company’s unique environment should weigh in on the decision-making process on how to handle automating these issues. This may require that companies consult with the software vendor and purchase additional professional services for deploying the software solution. Similarly, when designing workflows on who to alert in the event of a security incident and what actions to take and when, these must be designed with the organization’s specific security needs in mind.   **Changes in regulatory compliance:** It is important to stay up to date with changes in regulatory compliance laws, especially concerning data breach notification requirements for who to notify and within what time frame. Companies should also ensure the software provider is providing the necessary updates to the software itself, or work to handle this task operationally. **Insider threats:** Many companies focus on external threats, but may not appropriately plan for threats from insiders like employees, contractors, and others with privileged access. It’s important to ensure the Incident Response solution addresses the company’s unique security risk environment, for both external and internal incidents. ### How to Buy Incident Response Software #### Requirements Gathering (RFI/RFP) for Incident Response Software It is important to gather the company’s requirements before starting the search for an incident response software solution. To have an effective incident response program, the company must utilize the right tools to support their staff and security practices. Things to consider when determining the requirements include: **Enabling staff responsible for using the software:** The team that is tasked with managing this software and the company’s incident response should be heavily involved in gathering requirements and then assessing software solutions.  **Integrations** : The software solution should integrate with the company’s existing software stack. Many vendors provide pre-built integrations with the most common third-party systems. The company must ensure the integrations they require are either offered pre-built by the vendor or can be built with ease. **Usability** : The software should be easy to use for the incident response team. Features they may prefer in an incident response solution include, out-of-the-box workflows for common incidents, no-code automation workflow builders, decision-process visualization, communication tools, and a knowledge sharing center. **Daily volume of threats:** It is important to select an incident response software solution that can meet the company’s level of need. If the volume of security threats received in a day is high, it may be better to select a tool with robust functionality in terms of automating remediation to reduce the burden on staff. For companies experiencing a low volume of threats, they may be able to get by with less robust tools that offer security incident tracking, without much automated remediation functionality. **Applicable regulations:** Users should learn specific privacy, security, data breach notification, and other regulations apply to a business in advance. This may be regulation-driven, like companies operating in regulated industries like healthcare subject to HIPAA or financial services subject to the Gramm-Leach-Bliley Act (GLBA); it may be geographic like companies subject to GDPR in the European Union; or it may be industry-specific, like companies adhering to payment card industry security standards like the Payment Card Industry-Data Security Standard (PCI-DSS).   **Data breach notification requirements:** It is imperative to determine what security incidents may be reportable data breaches and whether the specific data breach must be reported to regulators, affected individuals, or both. The incident response software solution selected should enable the incident response team to meet these requirements. #### Compare Incident Response Software Products **Create a long list** Users can research[incident response software](https://www.g2.com/categories/incident-response)providers on G2.com where they can find information such as verified software user reviews and vendor rankings based on user satisfaction and software segment sizes, such as small, medium, or enterprise businesses. It’s also possible to sort software solutions by languages supported. Users can save any software products that meet their high-level requirements to their  “My List” on G2 by selecting the “favorite” heart symbol on the software’s product page. Saving the selections to the G2 My List will enable users to reference their selections again in the future.  **Create a short list** Users can visit their “My List” on G2.com to begin narrowing down their selection. G2 offers a product compare feature, where buyers can evaluate software features side by side based on real user rankings.  They can also review [G2.com’s quarterly software reports](https://www.g2.com/reports) which have in-depth detail on the software user’s perception of their return on investment (in months), the time it took to implement their software solution, usability rankings, and other factors. **Conduct demos** Users can see the product they’ve narrowed down live by scheduling demonstrations. Many times, they can schedule demos directly through G2.com by clicking the “Get a quote” button on the vendor’s product profile.  They can share their list of requirements and questions with the vendor in advance of their demo. It’s best to use a standard list of questions for each demonstration to ensure a fair comparison between each vendor on the same factors.  #### Selection of Incident Response Software **Choose a selection team** Incident response software will likely be managed by InfoSec teams or IT teams. The people responsible for the day-to-day use of these tools must be a part of the selection team. Others who may be beneficial to include on the selection team include professionals from the service desk, network operations, identity and access, application management, privacy, compliance, and legal teams.  **Negotiation** Most incident response software will be sold as a SaaS on a subscription or usage basis. Pricing will likely depend on the functions required by an organization. For example, log monitoring may be priced by the GB, while vulnerability assessments may be priced by the asset. Oftentimes, buyers can get discounts if they enter contracts for a longer duration. Negotiating on implementation, support packages, and other professional services is also important. It is particularly important to set the incident response software up correctly when it is first deployed, especially when it comes to creating automated remediation actions and designing workflows. **Final decision** Before purchasing software, most vendors allow a free short-term trial of the product. The day-to-day users of the product must test the software’s capabilities before making a decision. If the selection team approves during the test phase and others on the selection team are satisfied with the solution, buyers can proceed with the contracting process.