# Top Free Incident Management Software - Page 3

## How Many Incident Management Software Products Does G2 Track?

**Total Products under this Category:** 133

### Category Stats (Aug 2026)

- **Average Rating:** 4.43/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** SAS Fraud, Anti-Money Laundering & Security Intelligence (+0.51%) - Among all products in this category, SAS Fraud, Anti-Money Laundering & Security Intelligence recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Incident Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 17,400+ Authentic Reviews
- 133+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Incident Management Software
 ![G2 Grid® for Incident Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/incident-management/grids.png?focus%5B%5D=71310&focus%5B%5D=25671&focus%5B%5D=27129&focus%5B%5D=5231&focus%5B%5D=2864&focus%5B%5D=139215&focus%5B%5D=17254&focus%5B%5D=167999)

Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, New Relic, PagerDuty, and incident.io.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=new-relic&focus%5B%5D=pagerduty&focus%5B%5D=incident-io)

**Sponsored**

### Rootly

Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI agent that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1040&secure%5Bchosen_at%5D=2026-08-01T19%3A49%3A26Z&secure%5Bdisplayable_resource_id%5D=1040&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1040&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=164922&secure%5Bresource_id%5D=1040&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-management%2Ffree%3Fpage%3D3&secure%5Btoken%5D=af1398b214ee61631970f5231aa7b63e4b9fdce33a9aef18678cf5f596da6431&secure%5Burl%5D=https%3A%2F%2Fwww.rootly.com%2Fdemo&secure%5Burl_type%5D=custom_url)

### [Serviceaide ChangeGear](https://www.g2.com/products/serviceaide-changegear/reviews)

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

**Average Rating:** 3.9/5.0

**Total Reviews:** 104

#### How Do G2 Users Rate Serviceaide ChangeGear?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 7.9/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 7.3/10 (Category avg: 8.9/10)
- **AI Text Generation:** 6.4/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Serviceaide ChangeGear?

- **Seller:** [Serviceaide](https://www.g2.com/sellers/serviceaide)
- **Company Website:** www.serviceaide.com
- **Year Founded:** 2016
- **HQ Location:** San Jose, California
- **Twitter:** @ServiceAide  
11 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=863a50a8c62ca4d10d25fa4c75a0028b0f740f8eb3ca6aa0e6c8e1addb2de538&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10676753%2F&secure%5Burl_type%5D=linkedin_company_website)  
75 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 50% Medium, 39% Large

#### What Do G2 Reviewers Say About Serviceaide ChangeGear?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **effective management of incidents** in Serviceaide ChangeGear, enhancing team coordination and accountability.
- Users value the **well-organized documentation and seamless integration** of ChangeGear, enhancing efficiency in change management processes.
- Users value the **collaboration features** of Serviceaide ChangeGear, enhancing teamwork and reducing miscommunication during projects.
- Users value the **seamless integration** of Serviceaide ChangeGear, enhancing efficiency and streamlining processes within their workflows.
- Users value the **robust task management** features of Serviceaide ChangeGear, enhancing accountability and streamlining change processes effectively.

##### Cons

- Users find the **outdated interface** of ChangeGear cumbersome, hindering efficiency and navigation with large datasets.
- Users experience **slow performance** with Serviceaide ChangeGear, causing frustrations during urgent tasks and hindering efficiency.
- Users often face **missing features** in ChangeGear, particularly with reporting tools and inflexible approval processes.
- Users experience **slow loading** issues that hinder productivity, especially during urgent tasks and audits, causing frustration.
- Users face challenges with **outdated interfaces and rigidity** in ChangeGear, hindering flexibility and efficiency during use.

#### What Are Recent G2 Reviews of Serviceaide ChangeGear?

**["Our team's morale has improved since we started using Serviceaide ChangeGear"](https://www.g2.com/survey_responses/serviceaide-changegear-review-11047214)**

**Rating:** 4.5/5.0 stars

_— Megan P._

[Read full review](https://www.g2.com/survey_responses/serviceaide-changegear-review-11047214)

**["No more guessing who’s doing what"](https://www.g2.com/survey_responses/serviceaide-changegear-review-11060371)**

**Rating:** 4.0/5.0 stars

_— Vinicio B._

[Read full review](https://www.g2.com/survey_responses/serviceaide-changegear-review-11060371)

#### What Are G2 Users Discussing About Serviceaide ChangeGear?

- [What are the benefits and challenges of using Serviceaide ChangeGear for change management?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-serviceaide-changegear-for-change-management)
- [What is Serviceaide ChangeGear used for?](https://www.g2.com/discussions/what-is-serviceaide-changegear-used-for)

### [OnPage](https://www.g2.com/products/onpage/reviews)

OnPage offers a broad range of solutions, including Clinical Communication and Collaboration, On-Call Management, IT alerting, and Call Routing automation. The platform enables organizations to instantly deliver urgent notifications to the right on-call team through persistent, high-priority alerts that can override mute settings. With built-in on-call scheduling and escalation management, advanced routing such as round-robin alert distribution, secure messaging with high-priority alerting (paging), role-based and group messaging, incident reporting, mass notification, 200+ integrations, and real-time reporting capabilities, OnPage helps teams respond faster to critical IT, healthcare, and other business incidents with accountability and assurance. Incident responders across healthcare, IT, facilities, and other sectors are empowered to significantly improve their response times with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, alerting, collaboration, mass messaging, and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent notifications are never missed. For healthcare organizations, OnPage offers an all-encompassing, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, promote interoperability, enhance patient outcomes, improve situational awareness, and reduce risks. For IT and incident response teams across different industries, OnPage provides an automated incident alerting and on-call management platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, facilities, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com.

**Average Rating:** 4.3/5.0

**Total Reviews:** 306

#### How Do G2 Users Rate OnPage?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.0/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 8.5/10 (Category avg: 8.9/10)
- **AI Text Generation:** 7.6/10 (Category avg: 7.3/10)

#### Who Is the Company Behind OnPage?

- **Seller:** [OnPage](https://www.g2.com/sellers/onpage)
- **Company Website:** www.onpage.com
- **Year Founded:** 1997
- **HQ Location:** Waltham, MA
- **Twitter:** @On\_Page  
1,063 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=de39b5235896f1aa6d48568e28d4177d86a651e7ecad5e6bf91a0a84de59203f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F22552%2F&secure%5Burl_type%5D=linkedin_company_website)  
35 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Physician, Owner
- **Top Industries:** Hospital & Health Care, Information Technology and Services
- **Company Size:** 53% Small, 30% Medium

#### What Do G2 Reviewers Say About OnPage?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of OnPage, praising its intuitive navigation and quick setup for seamless communication.
- Users appreciate the **24/7 notification system** of OnPage, ensuring they never miss emergency alerts even on DND.
- Users appreciate the **easy setup** of OnPage, allowing for quick installation and smooth startup experiences.
- Users highlight the **exceptional reliability** of OnPage, ensuring consistent connectivity even in challenging coverage areas.
- Users highlight the **easy setup** of OnPage, allowing for a quick and straightforward installation process.

##### Cons

- Users struggle with the **inability to modify alert tones** , making nighttime work challenging and notifications overwhelming.
- Users find the **default notification sound disturbing** , often too loud, and difficult to change effectively.
- Users report **call issues** with OnPage, highlighting difficulties in calling, lack of texting, and complex interfaces.
- Users find OnPage's interface **not user-friendly** , citing difficulties in navigation and clarity during scheduling tasks.
- Users experience **delays in receiving login codes** , impacting their ability to access OnPage efficiently.

#### What Are Recent G2 Reviews of OnPage?

**["OnPage Makes Critical Alerts Hard to Miss with Reliable Escalations"](https://www.g2.com/survey_responses/onpage-review-12417551)**

**Rating:** 5.0/5.0 stars

_— David M._

[Read full review](https://www.g2.com/survey_responses/onpage-review-12417551)

**["Reliable Service with Easy Navigation and Customizable Features"](https://www.g2.com/survey_responses/onpage-review-12415383)**

**Rating:** 4.0/5.0 stars

_— Kylie G._

[Read full review](https://www.g2.com/survey_responses/onpage-review-12415383)

#### What Are G2 Users Discussing About OnPage?

- [What is OnPage used for?](https://www.g2.com/discussions/what-is-onpage-used-for) - 1 comment

### [DERDACK Enterprise Alert](https://www.g2.com/products/derdack-enterprise-alert/reviews)

DERDACK Enterprise Alert® is enterprise-class alert notification and mobile response software. Unique in the market, it is designed for on-premises and private cloud installation. It increases agility and responsiveness of operations teams in manufacturing, utilities, IT services, transport and logistics. Enterprise Alert fully automates targeted alerting processes and provides for a faster, more reliable and effective response to incidents threatening the continuity of services and operations. This is in particular importance for 24/7 operated mission-critical systems and IT. Enterprise Alert provides automated, and persistent alert notifications by voice, text, push, email and IM. It tracks the delivery of notifications, acknowledgements and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information. Enterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time. Backup engineers and stand-ins are also available. IT service staff or engineers who are alerted often need to communicate with managers, on-call staff of other teams or subject-matter experts. Derdack´s Enterprise Notification Software provides perfect toolset for a real-time, anywhere collaboration experience. Handling critical incidents shouldn’t stop with acknowledging an alert. With our mobile app you can comfortably manage alerts, troubleshoot problems and even resolve them by triggering parameter-based IT automation tasks. The mobile app mobilizes incident management and makes you independent from your monitoring or service desk console. Enterprise Alert has been specifically designed for large and global enterprises and organizations with the highest demands in reliability, productivity, integrations and security. That is why our product is one of the very few, if not the only one, that fully addresses the needs that come with running business-critical operations such as enterprise IT, manufacturing lines, energy & utility creation and distribution. Feel free to explore our cloud product SIGNL4: https://www.g2.com/products/signl4-derdack

**Average Rating:** 4.8/5.0

**Total Reviews:** 47

#### How Do G2 Users Rate DERDACK Enterprise Alert?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 9.6/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind DERDACK Enterprise Alert?

- **Seller:** [Derdack](https://www.g2.com/sellers/derdack)
- **Year Founded:** 1999
- **HQ Location:** Potsdam, Germany
- **Twitter:** @Derdack  
10,176 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bde1c4874caf6fb283ca097978f4a4cfc33fed76aae97d7a6e03e659de188247&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F136208%2F&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 59% Large, 27% Medium

#### What Do G2 Reviewers Say About DERDACK Enterprise Alert?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **reliable and customizable alerting system** of DERDACK Enterprise Alert, enhancing their monitoring experience.
- Users praise the **skilled and responsive customer support** of DERDACK Enterprise Alert, enhancing the product experience significantly.
- Users find DERDACK Enterprise Alert **easy to use** , appreciating its reliability and customizable alerting policies.
- Users value the **quick and skilled support team** of Enterprise Alert, enhancing the product’s flexibility and effectiveness.
- Users value the **customization options** of DERDACK Enterprise Alert, tailoring the product to meet specific needs effectively.

##### Cons

- Users feel the **outdated interface** of DERDACK Enterprise Alert needs refreshing but remains user-friendly.

#### What Are Recent G2 Reviews of DERDACK Enterprise Alert?

**["Robust and flexible"](https://www.g2.com/survey_responses/derdack-enterprise-alert-review-3290846)**

**Rating:** 5.0/5.0 stars

_— Mark S._

[Read full review](https://www.g2.com/survey_responses/derdack-enterprise-alert-review-3290846)

**["Versatile tool for alerting"](https://www.g2.com/survey_responses/derdack-enterprise-alert-review-7551115)**

**Rating:** 5.0/5.0 stars

_— Charles B._

[Read full review](https://www.g2.com/survey_responses/derdack-enterprise-alert-review-7551115)

#### What Are G2 Users Discussing About DERDACK Enterprise Alert?

- [What is a alert notification?](https://www.g2.com/discussions/what-is-a-alert-notification)
- [What are software alerts?](https://www.g2.com/discussions/derdack-enterprise-alert-what-are-software-alerts)
- [What is Enterprise Alert System?](https://www.g2.com/discussions/what-is-enterprise-alert-system)
- [What is Derdack Enterprise Alert?](https://www.g2.com/discussions/what-is-derdack-enterprise-alert)

### [LogicManager](https://www.g2.com/products/logicmanager/reviews)

LogicManager is an Enterprise Risk Management platform that helps organizations identify, assess, monitor, report, and improve risk management activities across the entire risk lifecycle. Since 2006, LogicManager has supported enterprise risk leaders, process owners, executives, and oversight teams in building risk-based programs that connect people, processes, controls, vendors, objectives, incidents, and reporting in one system. Unlike traditional GRC tools that often manage risks, controls, and compliance activities in isolation, LogicManager’s ERM approach is designed to show how risk moves across the business and how it affects performance, accountability, and decision-making. LogicManager is powered by Risk Ripple Intelligence, a connected risk model that helps organizations understand relationships between risks, controls, processes, departments, vendors, and objectives. This structure helps teams identify hidden dependencies, understand downstream impacts, and create a more complete view of their risk landscape. The platform supports oversight and separation of duties by helping organizations define ownership, assign responsibilities, manage approvals, track issues, monitor controls, and report results to leadership. LogicManager also includes out-of-the-box board reporting and configurable dashboards that help teams communicate risk information clearly to executives, boards, and oversight committees. LogicManager’s Risk Maturity Model provides an umbrella framework for building and maturing a risk program. Because most major risk, compliance, and governance frameworks share a common foundation, the RMM helps organizations address the approximately 90% of requirements that are common across frameworks, leaving teams to focus on the framework-specific 10%. This reduces duplicated effort and gives teams a structured foundation for continuous improvement. Key capabilities and value propositions include: - Manage the full risk lifecycle, from identification and assessment to monitoring, reporting, and program improvement. - Use Risk Ripple Intelligence to connect risks, controls, processes, vendors, departments, and objectives. - Support oversight, accountability, approvals, and separation of duties across risk activities. - Create board-ready visibility with out-of-the-box reports and configurable dashboards. - Accelerate program maturity with the Risk Maturity Model, guided onboarding, embedded expertise, and best-practice frameworks. LogicManager is designed for mid-market and enterprise organizations, especially regulated, complex, or highly distributed teams managing enterprise risk, operational resilience, third-party risk, business continuity, internal controls, issue management, cybersecurity risk, and executive reporting. With LogicManager Expert — LMX — users can access AI-powered guidance based on trusted LogicManager University content to help apply best practices, reduce manual follow-ups, and work more efficiently within their risk program.

**Average Rating:** 4.2/5.0

**Total Reviews:** 125

#### How Do G2 Users Rate LogicManager?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.6/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 7.9/10 (Category avg: 8.9/10)
- **AI Text Generation:** 7.8/10 (Category avg: 7.3/10)

#### Who Is the Company Behind LogicManager?

- **Seller:** [LogicManager](https://www.g2.com/sellers/logicmanager)
- **Company Website:** www.logicmanager.com
- **Year Founded:** 2005
- **HQ Location:** Boston, MA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7dfba8927402647d99b720769c766b8787511fb67df8385cccc7ea375f063b6c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1710850%2F&secure%5Burl_type%5D=linkedin_company_website)  
55 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Banking, Financial Services
- **Company Size:** 31% Medium, 24% Large

#### What Do G2 Reviewers Say About LogicManager?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of LogicManager, highlighting its intuitive and straightforward interface for efficiency.
- Users appreciate the **intuitive design** of LogicManager, making it easy for staff to navigate and complete tasks efficiently.
- Users find LogicManager to be **extremely helpful and user-friendly** , providing excellent support for efficient task completion.
- Users appreciate the **navigation ease** of LogicManager, allowing them to work efficiently in a busy environment.
- Users value the **effective organization** of LogicManager, streamlining complaint resolution and centralizing important information efficiently.

##### Cons

- Users struggle with the **lack of clarity** in LogicManager's tools and report creation, finding it unintuitive and complex.
- Users find LogicManager **not intuitive** , struggling with complex report creation and unclear instructions for newer users.
- Users express frustration over **missing features** , such as limited attachment slots and inadequate AI support for due dates.
- Users find the **learning curve steep** with LogicManager, as clarity and intuitiveness can be lacking for newcomers.
- Users experience a significant **lack of guidance** , struggling with complicated processes and inadequate support for effective use.

#### What Are Recent G2 Reviews of LogicManager?

**["Comprehensive GRC and BC/DR Platform"](https://www.g2.com/survey_responses/logicmanager-review-13080257)**

**Rating:** 4.0/5.0 stars

_— David K._

[Read full review](https://www.g2.com/survey_responses/logicmanager-review-13080257)

**["Highly Customizable, Risk-Based Approach with Powerful Relationship Mapping"](https://www.g2.com/survey_responses/logicmanager-review-13112980)**

**Rating:** 4.0/5.0 stars

_— Verified User in Banking_

[Read full review](https://www.g2.com/survey_responses/logicmanager-review-13112980)

### [SolarWinds Web Help Desk](https://www.g2.com/products/solarwinds-web-help-desk/reviews)

SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and streamline support from initial request to resolution. Key Features: • Single web interface to manage all support requests with ability to group tickets by request type, priority, client, and more • Easy-to-use ticketing system that uses rules to automate creating, routing, assigning, and tracking of tickets • A pragmatic approach to applying ITIL best practices with the flexibility to make it work for your environment • Automate and schedule discovery of hardware and software assets in your IT infrastructure, and track asset history including ownership and related service requests • Built-in knowledge base for creating FAQ and knowledge base articles to assist your help desk team and promote self-service to end users

**Average Rating:** 3.9/5.0

**Total Reviews:** 59

#### How Do G2 Users Rate SolarWinds Web Help Desk?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.7/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 8.6/10 (Category avg: 8.9/10)
- **AI Text Generation:** 6.7/10 (Category avg: 7.3/10)

#### Who Is the Company Behind SolarWinds Web Help Desk?

- **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc)
- **Year Founded:** 1999
- **HQ Location:** Austin, TX
- **Twitter:** @solarwinds  
19,570 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1765c38bb6352c68352819e76f659e536738a569e70b5125a52a054a2348dc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166039%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,824 employees on LinkedIn®
- **Ownership:** NYSE: SWI

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Education Management
- **Company Size:** 62% Medium, 22% Large

#### What Do G2 Reviewers Say About SolarWinds Web Help Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** of SolarWinds Web Help Desk to be straightforward and intuitive.

##### Cons

- Users report **outdated features** in SolarWinds Web Help Desk that often fail to function as intended.
- Users find the **missing features** in SolarWinds Web Help Desk detrimental to their overall experience and efficiency.
- Users experience **outdated interface** issues that lead to problems with functionality and user satisfaction.

#### What Are Recent G2 Reviews of SolarWinds Web Help Desk?

**["Efficient Ticket Management and Workflow Automation for IT Support Operations"](https://www.g2.com/survey_responses/solarwinds-web-help-desk-review-12851149)**

**Rating:** 4.0/5.0 stars

_— Thisal R._

[Read full review](https://www.g2.com/survey_responses/solarwinds-web-help-desk-review-12851149)

**["Decent ticketing solution for low Budget"](https://www.g2.com/survey_responses/solarwinds-web-help-desk-review-11326908)**

**Rating:** 4.0/5.0 stars

_— Harshvardhan K._

[Read full review](https://www.g2.com/survey_responses/solarwinds-web-help-desk-review-11326908)

#### What Are G2 Users Discussing About SolarWinds Web Help Desk?

- [What is SolarWinds Web Help Desk used for?](https://www.g2.com/discussions/what-is-solarwinds-web-help-desk-used-for)
- [What is SolarWinds software?](https://www.g2.com/discussions/solarwinds-web-help-desk-what-is-solarwinds-software)
- [How does help desk software work?](https://www.g2.com/discussions/how-does-help-desk-software-work)
- [How do I install SolarWinds Web Help Desk?](https://www.g2.com/discussions/how-do-i-install-solarwinds-web-help-desk)
- [What is SolarWinds Web Help Desk?](https://www.g2.com/discussions/what-is-solarwinds-web-help-desk)

### [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews)

Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so they can collaborate and solve problems. Teams receive context-rich notifications and collaborate cross-functionally to empower fast, efficient incident resolution with reduced downtime. Stakeholders can gain visibility to critical incidents and steps taken to resolve them.

**Average Rating:** 4.5/5.0

**Total Reviews:** 52

#### How Do G2 Users Rate Splunk On-Call?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 9.7/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Splunk On-Call?

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco  
720,366 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 employees on LinkedIn®
- **Ownership:** NASDAQ:CSCO

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 46% Medium, 35% Large

#### What Do G2 Reviewers Say About Splunk On-Call?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **robust alerting system** of Splunk On-Call, ensuring timely responses to critical incidents.
- Users appreciate the **robust alert management system** that ensures timely responses and effective incident handling.
- Users appreciate the **configuration ease** of Splunk On-Call, enhancing incident management and facilitating team setups effortlessly.
- Users appreciate the **flexibility and configurability** of Splunk On-Call, enhancing incident management and alert systems effectively.
- Users value the **flexibility** of Splunk On-Call, enhancing incident management and allowing customizable alert handling.

##### Cons

- Users find the **limited features** of Splunk On-Call disappointing, as it lacks significant improvements and capabilities.
- Users express frustration over **missing features** in Splunk On-Call, highlighting a lack of meaningful improvements since acquisition.
- Users experience **notification issues** due to lag and unreliable SSO, impacting overall functionality and user experience.
- Users find the **complexity** of Splunk On-Call frustrating, especially with SSO setup and lack of improvements.
- Users criticize the **complex UI** of Splunk On-Call, finding difficulties in configuration and lack of improvements frustrating.

#### What Are Recent G2 Reviews of Splunk On-Call?

**["Overall great experience with Incident Management"](https://www.g2.com/survey_responses/splunk-on-call-review-8023692)**

**Rating:** 5.0/5.0 stars

_— Ramiro C._

[Read full review](https://www.g2.com/survey_responses/splunk-on-call-review-8023692)

**["Splunk On call Makes Escalations and Incident Tracking Easy"](https://www.g2.com/survey_responses/splunk-on-call-review-12502793)**

**Rating:** 4.5/5.0 stars

_— Madhusri A._

[Read full review](https://www.g2.com/survey_responses/splunk-on-call-review-12502793)

#### What Are G2 Users Discussing About Splunk On-Call?

- [What is Splunk On-Call used for?](https://www.g2.com/discussions/what-is-splunk-on-call-used-for)

### [Xurrent ITSM](https://www.g2.com/products/xurrent-itsm/reviews)

Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly.

**Average Rating:** 4.6/5.0

**Total Reviews:** 83

#### How Do G2 Users Rate Xurrent ITSM?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.5/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 7.1/10 (Category avg: 8.9/10)
- **AI Text Generation:** 8.7/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Xurrent ITSM?

- **Seller:** [Xurrent](https://www.g2.com/sellers/xurrent)
- **Company Website:** www.xurrent.com
- **Year Founded:** 2010
- **HQ Location:** Santa Barbara, US
- **Twitter:** @4me  
250 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b32f9214e90dab74973cbde38ad788cfccabe9b8d5f3a6fb5bbeade42b9a5a3b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxurrent%2F&secure%5Burl_type%5D=linkedin_company_website)  
174 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Insurance
- **Company Size:** 51% Large, 30% Medium

#### What Do G2 Reviewers Say About Xurrent ITSM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Xurrent ITSM, benefiting from a seamless and intuitive interface.
- Users commend Xurrent ITSM for its **effective service delivery and scalability** , driving efficiencies across various departments.
- Users value the **collaborative features** of Xurrent, enhancing service delivery and support through seamless integration and communication.
- Users value the **intuitive user interface and seamless integration** of Xurrent ITSM, enhancing their overall experience and efficiency.
- Users commend the **intuitive user interface** of Xurrent ITSM, enhancing incident management and service requests effortlessly.

##### Cons

- Users express frustration over **limited features** in Xurrent ITSM, wishing for more advanced capabilities and improved documentation.
- Users find Xurrent ITSM lacks **dynamic API lookups** and advanced features, making data management and reporting cumbersome.
- Users find the **outdated interface** of Xurrent adds a dated feel, but improvements are on the way.
- Users find the **steep learning curve** with Xurrent ITSM challenging, requiring time to adapt to its updates and features.
- Users are frustrated by the **frequent bugs** in Xurrent ITSM, making it difficult to keep up with updates.

#### What Are Recent G2 Reviews of Xurrent ITSM?

**["Diamond in a rough"](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901)**

**Rating:** 5.0/5.0 stars

_— George E._

[Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901)

**["Practical intuitive ITSM with continuous improvements"](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894)**

**Rating:** 5.0/5.0 stars

_— Nils L._

[Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894)

#### What Are G2 Users Discussing About Xurrent ITSM?

- [What is 4me used for?](https://www.g2.com/discussions/what-is-4me-used-for)

### [Infraon Desk](https://www.g2.com/products/infraon-desk/reviews)

AI-driven Service Management system to automate business processes and service delivery through an ITIL based service Desk system, available in SaaS and on-premise. Certified on 13 ITIL v3 processes by PINK Elephant / PINK Verify.

**Average Rating:** 4.6/5.0

**Total Reviews:** 27

#### How Do G2 Users Rate Infraon Desk?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.9/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Infraon Desk?

- **Seller:** [Infraon](https://www.g2.com/sellers/infraon)
- **Year Founded:** 2021
- **HQ Location:** San Francisco, CA
- **Twitter:** @infraoncorp  
93 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=58c6422c5e91b001c15870454c8fa5030f41a2382a89820b6b36219bb06a65a0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finfraon%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer & Network Security
- **Company Size:** 52% Medium, 30% Large

#### What Are Recent G2 Reviews of Infraon Desk?

**["The Infraon Desk is user friendly and easier to understand and access."](https://www.g2.com/survey_responses/infraon-desk-review-7431402)**

**Rating:** 5.0/5.0 stars

_— Chethan M._

[Read full review](https://www.g2.com/survey_responses/infraon-desk-review-7431402)

**["Everest Infraon Desk is the decent ITSM solution"](https://www.g2.com/survey_responses/infraon-desk-review-7401011)**

**Rating:** 4.5/5.0 stars

_— Chinmay C._

[Read full review](https://www.g2.com/survey_responses/infraon-desk-review-7401011)

#### What Are G2 Users Discussing About Infraon Desk?

- [What is Infraon Desk used for?](https://www.g2.com/discussions/what-is-infraon-desk-used-for)

### [Moogsoft](https://www.g2.com/products/moogsoft/reviews)

The pioneer of AIOps, advancing enterprise availability with modern ITOps. Why AIOps? At Moogsoft, we understand that every business leader wants to protect and grow revenue, increase customer satisfaction, reduce security, legal and reputational risks, and/or drive down costs. But when something goes wrong it still takes too many people too long to discover the cause and resolve it. Without AIOps, IT teams continue to work in silos, miss and misprioritize issues. As companies have digitally transformed and every company has become a tech company, there are simply too many alerts and tickets, cumbersome manual processes, and not enough resources to do the job. Why Moogsoft? Moogsoft creates an automated connective layer that brings IT Operations, Observability, and Incident Management teams onto the same page. This helps lower your mean time to detect (MTTD), investigate and resolve incidents (MTTR), so you can move from being reactive to proactive.

**Average Rating:** 4.5/5.0

**Total Reviews:** 34

#### How Do G2 Users Rate Moogsoft?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.7/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 8.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Moogsoft?

- **Seller:** [Moogsoft](https://www.g2.com/sellers/moogsoft)
- **Year Founded:** 2012
- **HQ Location:** San Francisco, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Analyst
- **Top Industries:** Information Technology and Services
- **Company Size:** 82% Large, 18% Medium

#### What Do G2 Reviewers Say About Moogsoft?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **effective alert processing** and great dashboard features of Moogsoft, enhancing their monitoring experience.
- Users value the **effective alert processing** in Moogsoft, complemented by an impressive dashboard for better management.
- Users highlight the **awesome dashboard usability** of Moogsoft, enhancing their experience in managing alerts efficiently.
- Users commend Moogsoft for its **excellent data visualization** , enhancing alert processing with an impressive dashboard.
- Users value the **visibility** provided by Moogsoft’s dashboards, enhancing alert processing and overall monitoring efficiency.

##### Cons

- Users face **stability issues** with Moogsoft, especially during high load, resulting in downtime and disruptions.
- Users often face **performance issues** with Moogsoft, particularly during high load, leading to system downtimes.
- Users are frustrated by the **slow loading** issues in Moogsoft, especially during peak usage times.
- Users report **slow performance** in Moogsoft during high load, leading to frequent downtime and frustration.

#### What Are Recent G2 Reviews of Moogsoft?

**["Great Product"](https://www.g2.com/survey_responses/moogsoft-review-9363339)**

**Rating:** 5.0/5.0 stars

_— James C._

[Read full review](https://www.g2.com/survey_responses/moogsoft-review-9363339)

**["Excellent product support"](https://www.g2.com/survey_responses/moogsoft-review-7899375)**

**Rating:** 4.5/5.0 stars

_— Neha G._

[Read full review](https://www.g2.com/survey_responses/moogsoft-review-7899375)

#### What Are G2 Users Discussing About Moogsoft?

- [Is AIOps equivalent to DevOps?](https://www.g2.com/discussions/is-aiops-equivalent-to-devops)
- [What are the benefits of AIOps?](https://www.g2.com/discussions/what-are-the-benefits-of-aiops) - 1 comment
- [What type of platform is Moogsoft AIOps?](https://www.g2.com/discussions/what-type-of-platform-is-moogsoft-aiops)
- [What is Moogsoft software?](https://www.g2.com/discussions/what-is-moogsoft-software)

### [ServiceTeam ITSM](https://www.g2.com/products/serviceteam-itsm/reviews)

The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on. “ServiceTeam ITSM offers a robust set of ITSM capabilities for the cost, which is enhanced further with the optional ITAM capabilities. The use of the Microsoft Power Platform and it’s capabilities fits well with the growing industry trend for low code and AI and exploiting enterprise service management opportunities through wider ITSM tool use and bespoke applications.” – Stephen Mann, Principal Analyst & Content Director at ITSM.tools ServiceTeam ITSM lets you leverage Power BI for management reporting, configure automated workflows with Power Automate, deploy Power Virtual Agent chatbots, capitalize on existing Microsoft technology skillsets, and so much more. Check out Provance.com for detailed description of the ServiceTeam ITSM capabilities. With ServiceTeam ITSM, you can achieve excellent customer service—supporting business growth with a ‘best-of-platform’ solution. “ServiceTeam ITSM is a capability-rich ITSM solution aimed at organizations of all sizes across all verticals. An existing or new investment in the Microsoft ecosystem is required, but this also offers access to a wealth of Microsoft technologies—such as business intelligence and machine learning—that can be applied to ITSM operations.” – Stephen Mann, Principal Analyst & Content Director at ITSM.tools Get a copy of the independent review of ServiceTeam ITSM conducted by Stephen Mann of ITSM.tools by visiting the Official Downloads section of this profile.

**Average Rating:** 3.9/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate ServiceTeam ITSM?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 6.4/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 8.1/10 (Category avg: 8.9/10)
- **AI Text Generation:** 7.2/10 (Category avg: 7.3/10)

#### Who Is the Company Behind ServiceTeam ITSM?

- **Seller:** [Provance Technologies](https://www.g2.com/sellers/provance-technologies)
- **Company Website:** www.provance.com
- **Year Founded:** 1997
- **HQ Location:** Ottawa, Ontario Canada
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=783bc32d1813d5ffff03b515bb4e37cdd83a6e84b641eb5229b3e6759d88cc4a&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fprovance-technologies&secure%5Burl_type%5D=linkedin_company_website)  
82 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 44% Medium, 28% Small

#### What Do G2 Reviewers Say About ServiceTeam ITSM?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **intuitive self-service portal** of ServiceTeam ITSM, enhancing ticket management and communication efficiency.
- Users appreciate the **ease of automation** in ServiceTeam ITSM, simplifying workflow management and reporting through great integrations.
- Users praise the **easy-to-use incident management** feature that simplifies problem handling and enhances reliability.
- Users praise the **excellent customer support** of ServiceTeam ITSM, enhancing their overall experience and satisfaction.
- Users value the **customizability** of ServiceTeam ITSM, enhancing their experience with smooth workflows and detailed reporting.

##### Cons

- Users find the **learning curve steep** , making implementation and customization challenging without adequate training and support.
- Users find the **clunky interface** of ServiceTeam ITSM to be less than satisfactory, impacting their overall experience.
- Users find the **complex administration** challenging, with difficult configurations and unresponsive technical support.
- Users find **complex configuration** challenging, often struggling with implementation and inadequate technical support knowledge.
- Users find the **steep learning curve** of ServiceTeam ITSM overwhelming, particularly for those unfamiliar with Microsoft tools.

#### What Are Recent G2 Reviews of ServiceTeam ITSM?

**["Intuitive ITSM with a Strong Self-Service Portal"](https://www.g2.com/survey_responses/serviceteam-itsm-review-11910874)**

**Rating:** 4.0/5.0 stars

_— Trevor B._

[Read full review](https://www.g2.com/survey_responses/serviceteam-itsm-review-11910874)

**["User-Friendly Platform with Helpful Support, But Implementation Can Be Tricky"](https://www.g2.com/survey_responses/serviceteam-itsm-review-11857368)**

**Rating:** 4.5/5.0 stars

_— Verified User in Manufacturing_

[Read full review](https://www.g2.com/survey_responses/serviceteam-itsm-review-11857368)

#### What Are G2 Users Discussing About ServiceTeam ITSM?

- [What is ServiceTeam ITSM used for?](https://www.g2.com/discussions/what-is-serviceteam-itsm-used-for)

### [HaloITSM](https://www.g2.com/products/haloitsm/reviews)

HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. With over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. Five Key Differentiators: 1. Software tailored to the user's business (Customizable) 2. Value (All-Inclusive Service Desk Solution) 3. Suitable for organisations of all sizes and from any industry 4. Customer centric 5. Seamless migration process

**Average Rating:** 4.8/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate HaloITSM?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10)

#### Who Is the Company Behind HaloITSM?

- **Seller:** [Halo Service Solutions](https://www.g2.com/sellers/halo-service-solutions)
- **Year Founded:** 1994
- **HQ Location:** Stowmarket, England
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d87348f63fe6a103b77d75b3a24e600ce1d8345b771b5db9fd6add5d120e6cd4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2083634%2F&secure%5Burl_type%5D=linkedin_company_website)  
294 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 36% Large

#### What Do G2 Reviewers Say About HaloITSM?

_AI-generated summary from verified user reviews_

##### Pros

- Users find HaloITSM **easy to use** , appreciating its simple setup and effective ticket logging for IT issues.
- Users value the **easy setup** of HaloITSM, appreciating its straightforward use and effective ticket logging.
- Users praise the **efficiency** of HaloITSM for its simple setup and effective ticket logging, boosting workflow productivity.
- Users enjoy the **simple setup** of HaloITSM, making it easy to use and streamlining ticket logging.
- Users find HaloITSM's **simplicity in setup and ease of use** to significantly enhance their workflow efficiency.

##### Cons

- Users find the **limited customization** in HaloITSM frustrating, especially regarding ticket resolution processes.
- Users find the **ticketing process cumbersome** , citing unnecessary steps and a lack of customization options.

#### What Are Recent G2 Reviews of HaloITSM?

**["HaloITSM: Easy to Use, Modern Interface, and Powerful Tools in One Affordable Package"](https://www.g2.com/survey_responses/haloitsm-review-12721694)**

**Rating:** 4.5/5.0 stars

_— KAWSER A._

[Read full review](https://www.g2.com/survey_responses/haloitsm-review-12721694)

**["Highly Collaborative Halo Developers and Flexible Core Customization"](https://www.g2.com/survey_responses/haloitsm-review-12661699)**

**Rating:** 5.0/5.0 stars

_— Amber H._

[Read full review](https://www.g2.com/survey_responses/haloitsm-review-12661699)

#### What Are G2 Users Discussing About HaloITSM?

- [What is HaloITSM used for?](https://www.g2.com/discussions/what-is-haloitsm-used-for)

### [Issuetrak](https://www.g2.com/products/issuetrak/reviews)

At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issuetrak is here to help. We specialize in help desk, issue tracking, workflow, customer support, and complaint management. And with easy onboarding, custom configuration, and ongoing 99% rated support, your teams will be sure to knock out support requests and master workflow success. Our customizable software is a fit for hundreds of different industries and usages, from customer support to compliance to change management. Issuetrak helps businesses like yours track tickets, issues, and requests from submission to resolution and make sure no request gets lost or misplaced. Streamline your day-to-day processes and operations with workflow and reporting tools that bring visibility and accountability to your team. With Issuetrak you’ll cut down on wasted time and money, improve customer service, and increase communication among team members. Automation, Reporting, Custom Forms, Alerts, Workflows, and More: Automation that helps your team work faster and smarter Easy, omnichannel issue submission via email, mobile, web portal, or webform At-a-glance dashboard metrics plus detailed, customizable reporting Custom forms and user-defined fields to fit your unique organization Task management and workflow branching to keep everyone on track Add-on modules to meet specific needs: Asset Management for storing and reviewing information on your team’s assets Active Directory integration for improved organization and security Billing module for generating invoices, inputting billable time, and more Surveys module to gather and implement customer feedback and improve customer success!

**Average Rating:** 4.1/5.0

**Total Reviews:** 63

#### How Do G2 Users Rate Issuetrak?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Issuetrak?

- **Seller:** [Issuetrak](https://www.g2.com/sellers/issuetrak)
- **Year Founded:** 1992
- **HQ Location:** Virginia Beach, Virginia
- **Twitter:** @Issuetrak  
3,738 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=27fd779f3b7aae9817939310cc30c560ee2759ca87424d09d0cf0c5a7b4f0a08&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F389461%2F&secure%5Burl_type%5D=linkedin_company_website)  
39 employees on LinkedIn®
- **Phone:** +1 (866) 477-8387

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 37% Medium, 32% Large

#### What Are Recent G2 Reviews of Issuetrak?

**["Efficient Ticket Management with Excellent Time Tracking"](https://www.g2.com/survey_responses/issuetrak-review-12666711)**

**Rating:** 5.0/5.0 stars

_— Theresa H._

[Read full review](https://www.g2.com/survey_responses/issuetrak-review-12666711)

**["Extremely Satisfied"](https://www.g2.com/survey_responses/issuetrak-review-6535080)**

**Rating:** 5.0/5.0 stars

_— Dakota F._

[Read full review](https://www.g2.com/survey_responses/issuetrak-review-6535080)

#### What Are G2 Users Discussing About Issuetrak?

- [What is Issuetrak used for?](https://www.g2.com/discussions/what-is-issuetrak-used-for) - 1 comment

### [Temperstack](https://www.g2.com/products/temperstack/reviews)

Temperstack is an advanced AI-powered Site Reliability Engineering (SRE) platform that revolutionizes how organizations manage their infrastructure and application reliability. It integrates with your existing monitoring tools to provide comprehensive visibility and automated response capabilities across your entire technology stack. The platform goes beyond traditional monitoring by combining artificial intelligence with SRE best practices to proactively identify, prevent, and resolve potential service degradation and downtime before they impact end users. Through its intelligent automation and AI-driven insights, Temperstack helps organizations maintain optimal service levels while reducing operational overhead and alert fatigue. Features : Automated Discovery Engine: Automatically identifies all infrastructure and application components requiring monitoring Alert Comprehensiveness (ALCOM) Score: Measures and tracks monitoring coverage from 0-100 Automated Alert Setup: Programmatically deploys missing alerts based on best practices Continuous Monitoring Maintenance: Daily scans detect disabled alerts and new resources Alert Optimization: AI-driven threshold adjustment to reduce false positives while maintaining coverage Service Mapping: Auto-discovers and groups related infrastructure and applications Team Schedule Management: Manages rotation schedules and shift policies across time zones Multi-Channel Integration: Routes alerts through email, Slack, Microsoft Teams, and WhatsApp Escalation Management: Configures and enforces escalation rules for unresponsive scenarios Context Enrichment: Provides troubleshooting guidelines and system context with each alert Dynamic Runbooks: Auto-generates and updates resolution guides based on system changes Root Cause Analysis (RCA) tool: Standardises RCA capture & tracks resultant actions to completion Knowledge Base: Codifies tribal knowledge and learns from successful resolutions Pattern Recognition for accelerated root cause identification: Suggests probable root causes based on historical incidents

**Average Rating:** 4.3/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Temperstack?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 6.7/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 10.0/10 (Category avg: 8.9/10)
- **AI Text Generation:** 8.3/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Temperstack?

- **Seller:** [Temperstack](https://www.g2.com/sellers/temperstack)
- **Year Founded:** 2023
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3ee51a971c7f0f0f05837047439bab3df1d1f45550bd7e6a1208b984365110be&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftemperstack&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Large, 40% Medium

#### What Do G2 Reviewers Say About Temperstack?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **intelligent alert routing** of Temperstack, enhancing monitoring efficiency and allowing focus on development.
- Users value the **ease of configuring alerts** with Temperstack, achieving comprehensive monitoring quickly without hassle.
- Users value the **ease of setting up alerts** with Temperstack, facilitating quick and effective monitoring for teams.
- Users benefit from the **efficient automation** of incident management in Temperstack, streamlining workflows and enhancing productivity.
- Users value the **ease of configuration** in Temperstack, enabling quick setup and seamless integration with existing tools.

##### Cons

- Users find the **restrictive escalation options** of Temperstack limit their ability to customize alert workflows effectively.
- Users find the **inefficient alert system** limits customization for escalation policies and incident management options.
- Users feel that the **restrictive templates and limited escalation options** hinder their ability to manage alerts effectively.
- Users find the **limited customization options** of Temperstack restrictive, hindering their ability to tailor workflows effectively.
- Users find Temperstack's **limited features** restrictive, particularly in customizing escalation and alert management workflows.

#### What Are Recent G2 Reviews of Temperstack?

**["Prevented downtime to help clinic systems up and running 24/7!"](https://www.g2.com/survey_responses/temperstack-review-11212401)**

**Rating:** 4.5/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/temperstack-review-11212401)

**["Effortless Monitoring and Full Alert Coverage is a no-brainer with Temperstack"](https://www.g2.com/survey_responses/temperstack-review-9822358)**

**Rating:** 4.5/5.0 stars

_— Rajendra T._

[Read full review](https://www.g2.com/survey_responses/temperstack-review-9822358)

### [ilert](https://www.g2.com/products/ilert/reviews)

ilert is an AI-first incident management platform designed from the ground up to cover the entire incident response lifecycle covering: - Reliable & actionable alerting: Alerting that wakes you up. Via SMS, push, voice call and more Frictionless acknowledgement, on all channels. No need to log-in anywhere. - On-call management: Maximize accountability and transparency with on-call schedules, ilert makes being on-call easy. Distribute on-call duty while ensuring 24x7 coverage. - ChatOps: ChatOps for Incident Management to collaborate on incidents in Slack or Microsoft Teams and create AI-assisted postmortems in no time. - Terraform provider: Manage your incident response through code and automate the setup and management of your alert sources, escalation policies, and on-call schedules directly within your Terraform infrastructure code. Add-ons include: - Call routing: Hotline for on-call teams to reach the right on-call responder immediately by calling a phone number. - Status pages: Built for operations teams as public, private, and audience-specific status pages. Build trust and communicate incidents in seconds with status pages that are connected with your infrastructure. Learn about our pricing here: https://www.ilert.com/pricing ilert integrates with your everyday tools, including monitoring, observability, ticketing, ITSM, automation, chat and collaboration tools, etc. Use cases include: - DevOps & SRE - IT Operations - Managed Service Providers - Security Incident Response - Industrial Operations & IoT - Customer Support & ITSM Featured case studies include: - IKEA: https://www.ilert.com/case-studies/ikea - REWE digital: https://www.ilert.com/case-studies/rewe-digital - Adesso: https://www.ilert.com/case-studies/adesso - Sheego: https://www.ilert.com/case-studies/sheego - Bechtle: https://www.ilert.com/case-studies/bechtle - Fulfillmenttools: https://www.ilert.com/case-studies/fulfillmenttools Signup for free: https://app.ilert.com/signup Or request a demo: https://www.ilert.com/get-demo

**Average Rating:** 4.2/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate ilert?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10)
- **AI Text Generation:** 5.8/10 (Category avg: 7.3/10)

#### Who Is the Company Behind ilert?

- **Seller:** [iLert](https://www.g2.com/sellers/ilert)
- **Year Founded:** 2011
- **HQ Location:** Cologne, North Rhine-Westphalia
- **Twitter:** @ilerthq  
157 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fb71f9cb6264f32748871fb525536b89a8cafb327f9b13d5efeefbae9628f7c5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Filert-alerting%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Medium, 40% Small

#### What Do G2 Reviewers Say About ilert?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **seamless integrations** of iLert with tools like Slack and Jira, enhancing their workflow efficiency.
- Users find the **intelligent alerting system** of iLert vital for managing incidents and ensuring prompt responses.
- Users value the **intelligent alert management** of iLert, ensuring critical alerts reach the right team instantly.
- Users commend the **ease of use** of ilert, finding it fast and reliable for managing schedules effectively.
- Users appreciate the **flexibility** of iLert, benefiting from versatile integrations and adaptable notification channels.

##### Cons

- Users find the **complex setup** of iLert challenging, which can hinder their initial experience with the tool.
- Users report **notification issues** with ilert, including delayed messages and unclear voice quality, impacting communication effectiveness.
- Users find the **call quality issues** frustrating, particularly with robotic voices and persistent spam after cancellations.
- Users find the **difficult setup** of ilert challenging, though it performs well once configured.
- Users find the **pricing steep** for smaller teams, making iLert less accessible for some users.

#### What Are Recent G2 Reviews of ilert?

**["Reliable and user-friendly alerting platform"](https://www.g2.com/survey_responses/ilert-review-10975688)**

**Rating:** 4.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/ilert-review-10975688)

**["Good product, with potential"](https://www.g2.com/survey_responses/ilert-review-10974905)**

**Rating:** 4.5/5.0 stars

_— Lukas S._

[Read full review](https://www.g2.com/survey_responses/ilert-review-10974905)

### [SimpleRisk](https://www.g2.com/products/simplerisk/reviews)

SimpleRisk is an Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) platform built for organizations that need enterprise-class capabilities without enterprise-class price tags or implementation timelines. Founded by security practitioners and rooted in open source, SimpleRisk gives risk, compliance, and security teams a single system of record for managing the full lifecycle of risks, controls, policies, vendors, audits, and incidents; with the flexibility to adapt to how your program actually operates. What SimpleRisk Helps You Do Identify, assess, prioritize, and track risks from initial discovery through mitigation and closure. Map controls to industry frameworks and continuously demonstrate compliance. Centralize policies with version control, approval workflows, and user attestations. Manage third-party risk through structured vendor assessments. Document and respond to incidents. Plan, execute, and report on audits. Bring your asset inventory, documents, and evidence into one place so audit prep stops being a fire drill. Core Capabilities \* Risk Management: Configurable risk register with multiple scoring methodologies (Classic, CVSS, DREAD, and more), customizable risk fields, mitigation tracking, residual risk calculation, and full risk lifecycle workflows. \* Compliance & Audit Management: Map controls to common frameworks, run control tests, manage findings, and centralize audit evidence in one place. \* Policy Management: Author, review, approve, publish, and track attestations on policies and procedures with full version history. \* Vendor / Third-Party Risk Management: Send and score vendor questionnaires, track vendor risk over time, and tie vendor risk into your enterprise risk register. \* Incident Management: Capture, classify, and respond to security and operational incidents with structured workflows and reporting. \* Asset Management: Maintain an asset inventory tied to risks, controls, and vendors so you can see exposure in context. \* Document Management: Centralize and version-control supporting documentation, evidence, and artifacts. \* Reporting & Dashboards: Out-of-the-box reports plus custom views to communicate risk posture to executives, auditors, and the board. \* Customization Without Code: Add custom fields and forms to fit your program without engaging a developer or a six-figure professional services engagement. Frameworks and Standards SimpleRisk supports the frameworks that mid-market and regulated organizations actually use, including ISO 27001/27002, SOC 1 and SOC 2, NIST Cybersecurity Framework, NIST 800-53, NIST 800-171, HIPAA, PCI DSS, GDPR, CCPA, CMMC, and the CIS Controls, plus the ability to import or build your own custom control sets. Integrations SimpleRisk integrates with leading vulnerability scanners (including Tenable, Rapid7 and Qualys), single sign-on via SAML, LDAP/Active Directory for user provisioning, and exposes a REST API for connecting to ticketing systems, SIEM, and the rest of your security and IT stack. Deployment Options \* SimpleRisk Core (Free & Open Source): A fully functional risk management platform under an open source license. Self-host on your own infrastructure with no vendor lock-in. \* SimpleRisk On-Premise (Commercial): Self-hosted with the full Enterprise Extras (custom fields, advanced reporting, compliance management, vendor management, and more) plus commercial support. \* SimpleRisk Hosted (SaaS): Fully managed cloud deployment with the same capabilities as On-Premise, available in US and EU regions. Who SimpleRisk Is For SimpleRisk is built for mid-market and growth-stage organizations that have outgrown spreadsheets but find platforms like RSA Archer, ServiceNow GRC, MetricStream, and OneTrust over-engineered, over-priced, or too slow to deploy. Common use cases include: \* Building a defensible risk management program from scratch \* Preparing for SOC 2, ISO 27001, or HIPAA audits \* Centralizing vendor risk across procurement and security \* Replacing risk and compliance spreadsheets with a single system of record \* Demonstrating cyber risk posture to leadership, customers, and regulators Why Customers Choose SimpleRisk \* Affordable and transparent pricing: Clear tiers, no surprise add-ons, and a free open source option. \* Fast time to value: Most customers are up and running in days, not months. \* Open source heritage: Inspect the code, extend the platform, and avoid black-box vendor lock-in. \* Practitioner-built: Designed by security professionals who actually run risk programs. \* Responsive support: Direct access to engineers and risk practitioners, not Tier 1 ticket triage. Whether you're starting your first formal risk program or replacing legacy GRC tooling that no longer fits, SimpleRisk gives you the structure of enterprise GRC with the agility your team actually needs. Try SimpleRisk Core for free, or contact us to see the full platform in action.

**Average Rating:** 4.5/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate SimpleRisk?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 9.4/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind SimpleRisk?

- **Seller:** [SimpleRisk](https://www.g2.com/sellers/simplerisk)
- **Year Founded:** 2013
- **HQ Location:** Texas 78681, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e23d83a61c18c7bfb2144d33e2b93eda282538e3c9f964f43396ba2b19e84e72&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsimplerisk&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 36% Large, 36% Small

#### What Do G2 Reviewers Say About SimpleRisk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **in-depth features** of SimpleRisk, which enhance policy management and risk assessment effectively.
- Users praise SimpleRisk for being **affordable** , making it accessible for organizations aiming to enhance GRC initiatives.
- Users value the **strong GRC capabilities** of SimpleRisk, appreciating its effectiveness in managing compliance and risk.
- Users commend SimpleRisk for its **exceptional customer support** , which enhances the overall user experience and satisfaction.
- Users commend the **exceptional customer support** of SimpleRisk, highlighting prompt responses and effective resolutions to inquiries.

##### Cons

- Users note a **budget impact** due to the paid subscription model, which has led to financial concerns.
- Users find SimpleRisk's **complexity** challenging due to its steep learning curve and performance issues.
- Users find the **distracting design** of SimpleRisk makes the interface feel outdated and less user-friendly.
- Users often face **inaccuracy issues** with SimpleRisk, leading to confusion and undermining trust in the results.
- Users find the **user interface outdated** and believe improvements are necessary for a better experience.

#### What Are Recent G2 Reviews of SimpleRisk?

**["A Simple and Effective Platform for Practical Risk Management"](https://www.g2.com/survey_responses/simplerisk-review-12762431)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/simplerisk-review-12762431)

**["SimpleRisk: A Powerful Yet Intuitive GRC Solution"](https://www.g2.com/survey_responses/simplerisk-review-10815996)**

**Rating:** 4.5/5.0 stars

_— Verified User in Real Estate_

[Read full review](https://www.g2.com/survey_responses/simplerisk-review-10815996)

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