# Top Free Incident Management Software - Page 3 ## How Many Incident Management Software Products Does G2 Track? **Total Products under this Category:** 132 ### Category Stats (Jul 2026) - **Average Rating:** 4.43/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** SAS Fraud, Anti-Money Laundering & Security Intelligence (+0.9%) - Among all products in this category, SAS Fraud, Anti-Money Laundering & Security Intelligence recorded the largest rating increase compared to last month _Last updated: July 25, 2026_ ## How Does G2 Rank Incident Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 17,300+ Authentic Reviews - 132+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Incident Management Software ![G2 Grid® for Incident Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/incident-management/grids.png?focus%5B%5D=71310&focus%5B%5D=25671&focus%5B%5D=27129&focus%5B%5D=5231&focus%5B%5D=2864&focus%5B%5D=17254&focus%5B%5D=139215&focus%5B%5D=167999) Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, PagerDuty, New Relic, and incident.io. Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=pagerduty&focus%5B%5D=new-relic&focus%5B%5D=incident-io) **Sponsored** ### Rootly Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI agent that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1040&secure%5Bchosen_at%5D=2026-07-28T18%3A15%3A07Z&secure%5Bdisplayable_resource_id%5D=1040&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1040&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=164922&secure%5Bresource_id%5D=1040&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-management%2Ffree%3Fpage%3D3&secure%5Btoken%5D=fb9c4fa1586fe038beb4250a1c8932ada7f10455909fcb9693de17d05573c2e5&secure%5Burl%5D=https%3A%2F%2Fwww.rootly.com%2Fdemo&secure%5Burl_type%5D=custom_url) [ Serviceaide ChangeGear ](https://www.g2.com/products/serviceaide-changegear/reviews) By [Serviceaide](https://www.g2.com/sellers/serviceaide) [ 3.9/5(105) ](https://www.g2.com/products/serviceaide-changegear/reviews) What do users say? Users consistently praise the customization options and ease of use of Serviceaide ChangeGear, noting that it effectively adapts to various workflows and integrates well with existing systems. Many ap Pros and Cons [ Incident Management (5) ](https://www.g2.com/products/serviceaide-changegear/reviews?qs=pros-and-cons)[ Outdated Interface (4) ](https://www.g2.com/products/serviceaide-changegear/reviews?qs=pros-and-cons) [ OnPage ](https://www.g2.com/products/onpage/reviews) By [OnPage](https://www.g2.com/sellers/onpage) [ 4.3/5(313) ](https://www.g2.com/products/onpage/reviews) What do users say? Users consistently praise OnPage for its reliable alerts and ease of use, highlighting how it ensures critical messages are never missed, even during busy or quiet times. The app's ability to override Pros and Cons [ Ease of Use (22) ](https://www.g2.com/products/onpage/reviews?qs=pros-and-cons)[ Notification Issues (10) ](https://www.g2.com/products/onpage/reviews?qs=pros-and-cons) [ DERDACK Enterprise Alert ](https://www.g2.com/products/derdack-enterprise-alert/reviews) By [Derdack](https://www.g2.com/sellers/derdack) [ 4.8/5(49) ](https://www.g2.com/products/derdack-enterprise-alert/reviews) What do users say? Users consistently praise the product for its reliable and robust alerting capabilities, which effectively manage notifications across various channels. The flexibility and ease of use allow teams to Pros and Cons [ Alerting System (2) ](https://www.g2.com/products/derdack-enterprise-alert/reviews?qs=pros-and-cons)[ Outdated Interface (1) ](https://www.g2.com/products/derdack-enterprise-alert/reviews?qs=pros-and-cons) [ LogicManager ](https://www.g2.com/products/logicmanager/reviews) By [LogicManager](https://www.g2.com/sellers/logicmanager) [ 4.2/5(127) ](https://www.g2.com/products/logicmanager/reviews) What do users say? Users consistently praise the ease of use and intuitive interface of LogicManager, highlighting how it simplifies task tracking and reporting. Many appreciate the centralized organization of informati Pros and Cons [ Ease of Use (26) ](https://www.g2.com/products/logicmanager/reviews?qs=pros-and-cons)[ Lack of Clarity (13) ](https://www.g2.com/products/logicmanager/reviews?qs=pros-and-cons) [ SolarWinds Web Help Desk ](https://www.g2.com/products/solarwinds-web-help-desk/reviews) By [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) [ 3.9/5(60) ](https://www.g2.com/products/solarwinds-web-help-desk/reviews) What do users say? Users consistently praise the ease of use and customization options of SolarWinds Web Help Desk, noting that it simplifies ticket management and integrates well with other tools. Many appreciate its a Pros and Cons [ Ease of Use (1) ](https://www.g2.com/products/solarwinds-web-help-desk/reviews?qs=pros-and-cons)[ Feature Issues (1) ](https://www.g2.com/products/solarwinds-web-help-desk/reviews?qs=pros-and-cons) [ Splunk On-Call ](https://www.g2.com/products/splunk-on-call/reviews) By [Cisco](https://www.g2.com/sellers/cisco) [ 4.5/5(52) ](https://www.g2.com/products/splunk-on-call/reviews) What do users say? Users consistently praise the product for its flexibility and configurability, which allows for tailored alerting and incident management. The robust notification system ensures that critical alerts a Pros and Cons [ Alerting System (3) ](https://www.g2.com/products/splunk-on-call/reviews?qs=pros-and-cons)[ Limited Features (2) ](https://www.g2.com/products/splunk-on-call/reviews?qs=pros-and-cons) [ Xurrent ITSM ](https://www.g2.com/products/xurrent-itsm/reviews) By [Xurrent](https://www.g2.com/sellers/xurrent) [ 4.6/5(87) ](https://www.g2.com/products/xurrent-itsm/reviews) What do users say? Users consistently praise the product for its ease of use and intuitive interface, which simplifies incident and change management. Many appreciate the quick implementation and low maintenance require Pros and Cons [ Ease of Use (5) ](https://www.g2.com/products/xurrent-itsm/reviews?qs=pros-and-cons)[ Limited Features (3) ](https://www.g2.com/products/xurrent-itsm/reviews?qs=pros-and-cons) [ Infraon Desk ](https://www.g2.com/products/infraon-desk/reviews) By [Infraon](https://www.g2.com/sellers/infraon) [ 4.6/5(27) ](https://www.g2.com/products/infraon-desk/reviews) What do users say? Users consistently praise the user-friendly interface and ease of access of the product, highlighting how it simplifies ticket management and enhances productivity. Many appreciate the effective integ [ Moogsoft ](https://www.g2.com/products/moogsoft/reviews) By [Moogsoft](https://www.g2.com/sellers/moogsoft) [ 4.5/5(39) ](https://www.g2.com/products/moogsoft/reviews) What do users say? Users consistently praise the product for its ease of use and effective alert correlation, which significantly reduces noise and helps teams manage incidents more efficiently. The integration capabili Pros and Cons [ Alerting System (1) ](https://www.g2.com/products/moogsoft/reviews?qs=pros-and-cons)[ Alert Issues (1) ](https://www.g2.com/products/moogsoft/reviews?qs=pros-and-cons) [ ServiceTeam ITSM ](https://www.g2.com/products/serviceteam-itsm/reviews) By [Provance Technologies](https://www.g2.com/sellers/provance-technologies) [ 3.9/5(18) ](https://www.g2.com/products/serviceteam-itsm/reviews) What do users say? Users consistently praise the intuitive interface and strong integration with Microsoft tools, which enhance daily operations and streamline IT service management. The platform's ease of use and respo Pros and Cons [ Features (5) ](https://www.g2.com/products/serviceteam-itsm/reviews?qs=pros-and-cons)[ Learning Curve (2) ](https://www.g2.com/products/serviceteam-itsm/reviews?qs=pros-and-cons) [ HaloITSM ](https://www.g2.com/products/haloitsm/reviews) By [Halo Service Solutions](https://www.g2.com/sellers/halo-service-solutions) [ 4.8/5(22) ](https://www.g2.com/products/haloitsm/reviews) What do users say? Users consistently praise the ease of use and customization options of HaloITSM, noting that it allows both technicians and end-users to navigate the system effortlessly. The product's flexibility in Pros and Cons [ Ease of Use (1) ](https://www.g2.com/products/haloitsm/reviews?qs=pros-and-cons)[ Limited Customization (1) ](https://www.g2.com/products/haloitsm/reviews?qs=pros-and-cons) [ Issuetrak ](https://www.g2.com/products/issuetrak/reviews) By [Issuetrak](https://www.g2.com/sellers/issuetrak) [ 4.1/5(63) ](https://www.g2.com/products/issuetrak/reviews) What do users say? Users consistently praise the ease of use and flexibility of Issuetrak, noting that it simplifies ticket management and enhances workflow efficiency. Many appreciate its intuitive interface and respon [ Temperstack ](https://www.g2.com/products/temperstack/reviews) By [Temperstack](https://www.g2.com/sellers/temperstack) [ 4.3/5(5) ](https://www.g2.com/products/temperstack/reviews) Product Description Temperstack is an advanced AI-powered Site Reliability Engineering (SRE) platform that revolutionizes how organizations manage their infrastructure and application reliability. It integrates with yo Pros and Cons [ Alert Management (3) ](https://www.g2.com/products/temperstack/reviews?qs=pros-and-cons)[ Alert System (2) ](https://www.g2.com/products/temperstack/reviews?qs=pros-and-cons) [ ilert ](https://www.g2.com/products/ilert/reviews) By [iLert](https://www.g2.com/sellers/ilert) [ 4.2/5(10) ](https://www.g2.com/products/ilert/reviews) What do users say? Users consistently praise the product for its intuitive user interface and reliable alerting capabilities, which simplify incident management and ensure critical notifications are received promptly. M Pros and Cons [ Integrations (3) ](https://www.g2.com/products/ilert/reviews?qs=pros-and-cons)[ Complex Setup (2) ](https://www.g2.com/products/ilert/reviews?qs=pros-and-cons) [ SimpleRisk ](https://www.g2.com/products/simplerisk/reviews) By [SimpleRisk](https://www.g2.com/sellers/simplerisk) [ 4.5/5(14) ](https://www.g2.com/products/simplerisk/reviews) What do users say? Users consistently praise the ease of use and customer support provided by SimpleRisk, highlighting its intuitive interface and quick setup that allows teams to effectively manage risk. Many appreciat Pros and Cons [ Features (2) ](https://www.g2.com/products/simplerisk/reviews?qs=pros-and-cons)[ Bugs (1) ](https://www.g2.com/products/simplerisk/reviews?qs=pros-and-cons) - [‹ Prev‹ Prev](/categories/incident-management/free?order=g2_score&page=2#product-list) - [1](/categories/incident-management/free?order=g2_score#product-list) - [2](/categories/incident-management/free?order=g2_score&page=2#product-list) - 3 - [4](/categories/incident-management/free?order=g2_score&page=4#product-list) - [5](/categories/incident-management/free?order=g2_score&page=5#product-list) - [Next ›Next ›](/categories/incident-management/free?order=g2_score&page=4#product-list) Spotlight Categories [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i) [Customer Success Software](https://www.g2.com/categories/customer-success) [Event Registration and Ticketing Software](https://www.g2.com/categories/event-registration-ticketing) [Compensation Management Software](https://www.g2.com/categories/compensation-management) [Employee Intranet Software](https://www.g2.com/categories/employee-intranet) Similar Categories - [Application Portfolio Management](/categories/application-portfolio-management) - [Auto Scaling](/categories/auto-scaling) - [Cloud Cost Management](/categories/cloud-cost-management) - [Cloud Management Platforms](/categories/cloud-management-platforms) - [Cloud Migration Assessment Tools](/categories/cloud-migration-assessment-tools) - [Columnar Databases](/categories/columnar-databases) - [Data as a Service (DaaS)](/categories/data-as-a-service-daas) - [Data Destruction](/categories/data-destruction) - [Data Extraction](/categories/data-extraction-tools) - [Data Governance](/categories/data-governance-tools) - [Data Observability](/categories/data-observability) - [Data Recovery](/categories/data-recovery) - [Digital Employee Experience (DEX) Management](/categories/digital-employee-experience-dex-management) - [Digital Experience Monitoring (DEM)](/categories/digital-experience-monitoring-dem) - [Digital Governance](/categories/digital-governance) [Browse Incident Management Themes](/categories/incident-management/themes)