# Top Free Incident Management Software - Page 3

## How Many Incident Management Software Products Does G2 Track?

**Total Products under this Category:** 133

### Category Stats (Aug 2026)

- **Average Rating:** 4.43/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** SAS Fraud, Anti-Money Laundering & Security Intelligence (+0.51%) - Among all products in this category, SAS Fraud, Anti-Money Laundering & Security Intelligence recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Incident Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 17,500+ Authentic Reviews
- 133+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Incident Management Software
 ![G2 Grid® for Incident Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/incident-management/grids.png?focus%5B%5D=71310&focus%5B%5D=25671&focus%5B%5D=27129&focus%5B%5D=5231&focus%5B%5D=2864&focus%5B%5D=139215&focus%5B%5D=17254&focus%5B%5D=167999)

Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, New Relic, PagerDuty, and incident.io.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=new-relic&focus%5B%5D=pagerduty&focus%5B%5D=incident-io)

**Sponsored**

### Rootly

Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI agent that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1040&secure%5Bchosen_at%5D=2026-08-02T20%3A57%3A12Z&secure%5Bdisplayable_resource_id%5D=1040&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1040&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=164922&secure%5Bresource_id%5D=1040&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-management%2Ffree%3Fpage%3D3&secure%5Btoken%5D=50832b8f9c2ad819b601e50bf9d62967a1b8a4f63c64e4bd534f538a303242c0&secure%5Burl%5D=https%3A%2F%2Fwww.rootly.com%2Fdemo&secure%5Burl_type%5D=custom_url)

### [Serviceaide ChangeGear](https://www.g2.com/pt/products/serviceaide-changegear/reviews)

Ajudamos as empresas a transformar seu serviço e suporte com tecnologias baseadas em IA e automação para melhorar os processos de negócios, aumentar o autoatendimento e reduzir custos. O objetivo é fornecer valor tanto para os usuários quanto para as organizações de suporte, a fim de reduzir a carga de trabalho, melhorar a qualidade do serviço e aumentar a produtividade. ChangeGear é uma solução ITSM escalável e flexível com um agente virtual chamado Luma. ChangeGear está disponível em três níveis: Change Manager, Service Desk e Service Manager. ChangeGear é certificado em 12 processos ITIL.

**Average Rating:** 3.9/5.0

**Total Reviews:** 104

#### How Do G2 Users Rate Serviceaide ChangeGear?

- **the product tem sido um bom parceiro comercial?:** 8.4/10 (Category avg: 9.1/10)
- **Visualização do ciclo de vida:** 7.9/10 (Category avg: 8.8/10)
- **Monitoramento constante:** 7.3/10 (Category avg: 8.9/10)
- **Geração de Texto:** 6.4/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Serviceaide ChangeGear?

- **Vendedor:** [Serviceaide](https://www.g2.com/pt/sellers/serviceaide)
- **Website da Empresa:** www.serviceaide.com
- **Ano de Fundação:** 2016
- **Localização da Sede:** San Jose, California
- **Twitter:** @ServiceAide  
11 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=863a50a8c62ca4d10d25fa4c75a0028b0f740f8eb3ca6aa0e6c8e1addb2de538&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10676753%2F&secure%5Burl_type%5D=linkedin_company_website)  
75 funcionários no LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Tecnologia da Informação e Serviços, Hospital e Cuidados de Saúde
- **Company Size:** 50% Medium, 39% Large

#### What Do G2 Reviewers Say About Serviceaide ChangeGear?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários valorizam a **gestão eficaz de incidentes** no Serviceaide ChangeGear, melhorando a coordenação da equipe e a responsabilidade.
- Os usuários valorizam a **documentação bem organizada e a integração perfeita** do ChangeGear, aumentando a eficiência nos processos de gerenciamento de mudanças.
- Os usuários valorizam os **recursos de colaboração** do Serviceaide ChangeGear, melhorando o trabalho em equipe e reduzindo a falta de comunicação durante os projetos.
- Os usuários valorizam a **integração perfeita** do Serviceaide ChangeGear, aumentando a eficiência e simplificando os processos dentro de seus fluxos de trabalho.
- Os usuários valorizam os **recursos robustos de gerenciamento de tarefas** do Serviceaide ChangeGear, aumentando a responsabilidade e agilizando os processos de mudança de forma eficaz.

##### Cons

- Os usuários acham a **interface desatualizada** do ChangeGear complicada, dificultando a eficiência e a navegação com grandes conjuntos de dados.
- Os usuários experimentam **desempenho lento** com o Serviceaide ChangeGear, causando frustrações durante tarefas urgentes e prejudicando a eficiência.
- Os usuários frequentemente enfrentam **falta de recursos** no ChangeGear, particularmente com ferramentas de relatórios e processos de aprovação inflexíveis.
- Os usuários enfrentam problemas de **carregamento lento** que prejudicam a produtividade, especialmente durante tarefas urgentes e auditorias, causando frustração.
- Os usuários enfrentam desafios com **interfaces desatualizadas e rigidez** no ChangeGear, dificultando a flexibilidade e a eficiência durante o uso.

#### What Are Recent G2 Reviews of Serviceaide ChangeGear?

**["O moral da nossa equipe melhorou desde que começamos a usar o Serviceaide ChangeGear."](https://www.g2.com/pt/survey_responses/serviceaide-changegear-review-11047214)**

**Rating:** 4.5/5.0 stars

_— Megan P._

[Read full review](https://www.g2.com/pt/survey_responses/serviceaide-changegear-review-11047214)

**["Chega de adivinhar quem está fazendo o quê"](https://www.g2.com/pt/survey_responses/serviceaide-changegear-review-11060371)**

**Rating:** 4.0/5.0 stars

_— Vinicio B._

[Read full review](https://www.g2.com/pt/survey_responses/serviceaide-changegear-review-11060371)

#### What Are G2 Users Discussing About Serviceaide ChangeGear?

- [What are the benefits and challenges of using Serviceaide ChangeGear for change management?](https://www.g2.com/pt/discussions/what-are-the-benefits-and-challenges-of-using-serviceaide-changegear-for-change-management)
- [Para que é usado o Serviceaide ChangeGear?](https://www.g2.com/pt/discussions/what-is-serviceaide-changegear-used-for)

### [OnPage](https://www.g2.com/pt/products/onpage/reviews)

A OnPage oferece uma ampla gama de soluções, incluindo Comunicação e Colaboração Clínica, Gestão de Plantão, alertas de TI e automação de Roteamento de Chamadas. A plataforma permite que as organizações entreguem instantaneamente notificações urgentes para a equipe de plantão certa através de alertas persistentes e de alta prioridade que podem substituir as configurações de silêncio. Com agendamento de plantão e gestão de escalonamento integrados, roteamento avançado como distribuição de alertas em round-robin, mensagens seguras com alertas de alta prioridade (paging), mensagens baseadas em função e em grupo, relatórios de incidentes, notificação em massa, mais de 200 integrações e capacidades de relatórios em tempo real, a OnPage ajuda as equipes a responderem mais rapidamente a incidentes críticos de TI, saúde e outros negócios com responsabilidade e garantia. Os respondedores de incidentes em saúde, TI, instalações e outros setores são capacitados a melhorar significativamente seus tempos de resposta com uma plataforma avançada, segura de comunicação crítica e colaboração. Ao unificar automação, mensagens seguras, alertas, colaboração, mensagens em massa e insights analíticos em tempo real, a plataforma desenvolvida pela OnPage suporta fluxos de trabalho complexos com precisão incomparável e garante que notificações urgentes nunca sejam perdidas. Para organizações de saúde, a OnPage oferece uma plataforma abrangente de comunicação e colaboração clínica compatível com HIPAA, projetada para acelerar os tempos de resposta, melhorar a coordenação, promover a interoperabilidade, melhorar os resultados dos pacientes, aumentar a consciência situacional e reduzir riscos. Para equipes de TI e resposta a incidentes em diferentes indústrias, a OnPage fornece uma plataforma automatizada de alertas de incidentes e gestão de plantão, simplificando a resposta a incidentes ao entregar alertas persistentes e em tempo real para os engenheiros de plantão certos, reduzindo o tempo médio de resolução, aumentando a eficiência operacional e permitindo notificações em massa para manter o ecossistema maior informado durante eventos críticos. As soluções da OnPage são amplamente adotadas em várias indústrias, incluindo saúde, TI e serviços gerenciados, manufatura, instalações e serviços de campo. Fundada em 2011, a OnPage é certificada como uma Empresa de Negócios de Mulheres (WBE) pelo Center for Women & Enterprise, um parceiro regional do Women’s Business Enterprise National Council, e defende ativamente empresas de propriedade de mulheres para promover mudanças impactantes. Para saber mais e experimentar a OnPage gratuitamente, visite www.onpage.com.

**Average Rating:** 4.3/5.0

**Total Reviews:** 306

#### How Do G2 Users Rate OnPage?

- **the product tem sido um bom parceiro comercial?:** 9.0/10 (Category avg: 9.1/10)
- **Visualização do ciclo de vida:** 8.0/10 (Category avg: 8.8/10)
- **Monitoramento constante:** 8.5/10 (Category avg: 8.9/10)
- **Geração de Texto:** 7.6/10 (Category avg: 7.3/10)

#### Who Is the Company Behind OnPage?

- **Vendedor:** [OnPage](https://www.g2.com/pt/sellers/onpage)
- **Website da Empresa:** www.onpage.com
- **Ano de Fundação:** 1997
- **Localização da Sede:** Waltham, MA
- **Twitter:** @On\_Page  
1,063 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=de39b5235896f1aa6d48568e28d4177d86a651e7ecad5e6bf91a0a84de59203f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F22552%2F&secure%5Burl_type%5D=linkedin_company_website)  
35 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Proprietário, Médico
- **Top Industries:** Hospital e Cuidados de Saúde, Tecnologia da Informação e Serviços
- **Company Size:** 53% Small, 30% Medium

#### What Do G2 Reviewers Say About OnPage?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários apreciam a **facilidade de uso** do OnPage, elogiando sua navegação intuitiva e configuração rápida para uma comunicação sem interrupções.
- Os usuários apreciam o **sistema de notificação 24/7** do OnPage, garantindo que nunca percam alertas de emergência, mesmo no modo DND.
- Os usuários apreciam a **configuração fácil** do OnPage, permitindo uma instalação rápida e experiências de inicialização suaves.
- Os usuários destacam a **confiabilidade excepcional** do OnPage, garantindo conectividade consistente mesmo em áreas de cobertura desafiadoras.
- Os usuários destacam a **configuração fácil** do OnPage, permitindo um processo de instalação rápido e direto.

##### Cons

- Os usuários enfrentam dificuldades com a **incapacidade de modificar os tons de alerta** , tornando o trabalho noturno desafiador e as notificações avassaladoras.
- Os usuários acham o **som padrão de notificação perturbador** , muitas vezes muito alto e difícil de mudar efetivamente.
- Os usuários relatam **problemas de chamada** com o OnPage, destacando dificuldades em fazer chamadas, falta de mensagens de texto e interfaces complexas.
- Os usuários acham a interface do OnPage **não amigável** , citando dificuldades na navegação e clareza durante as tarefas de agendamento.
- Os usuários experimentam **atrasos no recebimento de códigos de login** , impactando sua capacidade de acessar o OnPage de forma eficiente.

#### What Are Recent G2 Reviews of OnPage?

**["OnPage torna os alertas críticos difíceis de perder com escalonamentos confiáveis"](https://www.g2.com/pt/survey_responses/onpage-review-12417551)**

**Rating:** 5.0/5.0 stars

_— David M._

[Read full review](https://www.g2.com/pt/survey_responses/onpage-review-12417551)

**["Serviço Confiável com Navegação Fácil e Recursos Personalizáveis"](https://www.g2.com/pt/survey_responses/onpage-review-12415383)**

**Rating:** 4.0/5.0 stars

_— Kylie G._

[Read full review](https://www.g2.com/pt/survey_responses/onpage-review-12415383)

#### What Are G2 Users Discussing About OnPage?

- [Para que serve o OnPage?](https://www.g2.com/pt/discussions/what-is-onpage-used-for) - 1 comment

### [DERDACK Enterprise Alert](https://www.g2.com/products/derdack-enterprise-alert/reviews)

DERDACK Enterprise Alert® is enterprise-class alert notification and mobile response software. Unique in the market, it is designed for on-premises and private cloud installation. It increases agility and responsiveness of operations teams in manufacturing, utilities, IT services, transport and logistics. Enterprise Alert fully automates targeted alerting processes and provides for a faster, more reliable and effective response to incidents threatening the continuity of services and operations. This is in particular importance for 24/7 operated mission-critical systems and IT. Enterprise Alert provides automated, and persistent alert notifications by voice, text, push, email and IM. It tracks the delivery of notifications, acknowledgements and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information. Enterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time. Backup engineers and stand-ins are also available. IT service staff or engineers who are alerted often need to communicate with managers, on-call staff of other teams or subject-matter experts. Derdack´s Enterprise Notification Software provides perfect toolset for a real-time, anywhere collaboration experience. Handling critical incidents shouldn’t stop with acknowledging an alert. With our mobile app you can comfortably manage alerts, troubleshoot problems and even resolve them by triggering parameter-based IT automation tasks. The mobile app mobilizes incident management and makes you independent from your monitoring or service desk console. Enterprise Alert has been specifically designed for large and global enterprises and organizations with the highest demands in reliability, productivity, integrations and security. That is why our product is one of the very few, if not the only one, that fully addresses the needs that come with running business-critical operations such as enterprise IT, manufacturing lines, energy & utility creation and distribution. Feel free to explore our cloud product SIGNL4: https://www.g2.com/products/signl4-derdack

**Average Rating:** 4.8/5.0

**Total Reviews:** 47

#### How Do G2 Users Rate DERDACK Enterprise Alert?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 9.6/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind DERDACK Enterprise Alert?

- **Seller:** [Derdack](https://www.g2.com/sellers/derdack)
- **Year Founded:** 1999
- **HQ Location:** Potsdam, Germany
- **Twitter:** @Derdack  
10,176 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bde1c4874caf6fb283ca097978f4a4cfc33fed76aae97d7a6e03e659de188247&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F136208%2F&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 59% Large, 27% Medium

#### What Do G2 Reviewers Say About DERDACK Enterprise Alert?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **reliable and customizable alerting system** of DERDACK Enterprise Alert, enhancing their monitoring experience.
- Users praise the **skilled and responsive customer support** of DERDACK Enterprise Alert, enhancing the product experience significantly.
- Users find DERDACK Enterprise Alert **easy to use** , appreciating its reliability and customizable alerting policies.
- Users value the **quick and skilled support team** of Enterprise Alert, enhancing the product’s flexibility and effectiveness.
- Users value the **customization options** of DERDACK Enterprise Alert, tailoring the product to meet specific needs effectively.

##### Cons

- Users feel the **outdated interface** of DERDACK Enterprise Alert needs refreshing but remains user-friendly.

#### What Are Recent G2 Reviews of DERDACK Enterprise Alert?

**["Versatile tool for alerting"](https://www.g2.com/survey_responses/derdack-enterprise-alert-review-7551115)**

**Rating:** 5.0/5.0 stars

_— Charles B._

[Read full review](https://www.g2.com/survey_responses/derdack-enterprise-alert-review-7551115)

**["Robust and flexible"](https://www.g2.com/survey_responses/derdack-enterprise-alert-review-3290846)**

**Rating:** 5.0/5.0 stars

_— Mark S._

[Read full review](https://www.g2.com/survey_responses/derdack-enterprise-alert-review-3290846)

#### What Are G2 Users Discussing About DERDACK Enterprise Alert?

- [What is a alert notification?](https://www.g2.com/discussions/what-is-a-alert-notification)
- [What are software alerts?](https://www.g2.com/discussions/derdack-enterprise-alert-what-are-software-alerts)
- [What is Enterprise Alert System?](https://www.g2.com/discussions/what-is-enterprise-alert-system)
- [What is Derdack Enterprise Alert?](https://www.g2.com/discussions/what-is-derdack-enterprise-alert)

### [LogicManager](https://www.g2.com/products/logicmanager/reviews)

LogicManager is an Enterprise Risk Management platform that helps organizations identify, assess, monitor, report, and improve risk management activities across the entire risk lifecycle. Since 2006, LogicManager has supported enterprise risk leaders, process owners, executives, and oversight teams in building risk-based programs that connect people, processes, controls, vendors, objectives, incidents, and reporting in one system. Unlike traditional GRC tools that often manage risks, controls, and compliance activities in isolation, LogicManager’s ERM approach is designed to show how risk moves across the business and how it affects performance, accountability, and decision-making. LogicManager is powered by Risk Ripple Intelligence, a connected risk model that helps organizations understand relationships between risks, controls, processes, departments, vendors, and objectives. This structure helps teams identify hidden dependencies, understand downstream impacts, and create a more complete view of their risk landscape. The platform supports oversight and separation of duties by helping organizations define ownership, assign responsibilities, manage approvals, track issues, monitor controls, and report results to leadership. LogicManager also includes out-of-the-box board reporting and configurable dashboards that help teams communicate risk information clearly to executives, boards, and oversight committees. LogicManager’s Risk Maturity Model provides an umbrella framework for building and maturing a risk program. Because most major risk, compliance, and governance frameworks share a common foundation, the RMM helps organizations address the approximately 90% of requirements that are common across frameworks, leaving teams to focus on the framework-specific 10%. This reduces duplicated effort and gives teams a structured foundation for continuous improvement. Key capabilities and value propositions include: - Manage the full risk lifecycle, from identification and assessment to monitoring, reporting, and program improvement. - Use Risk Ripple Intelligence to connect risks, controls, processes, vendors, departments, and objectives. - Support oversight, accountability, approvals, and separation of duties across risk activities. - Create board-ready visibility with out-of-the-box reports and configurable dashboards. - Accelerate program maturity with the Risk Maturity Model, guided onboarding, embedded expertise, and best-practice frameworks. LogicManager is designed for mid-market and enterprise organizations, especially regulated, complex, or highly distributed teams managing enterprise risk, operational resilience, third-party risk, business continuity, internal controls, issue management, cybersecurity risk, and executive reporting. With LogicManager Expert — LMX — users can access AI-powered guidance based on trusted LogicManager University content to help apply best practices, reduce manual follow-ups, and work more efficiently within their risk program.

**Average Rating:** 4.2/5.0

**Total Reviews:** 125

#### How Do G2 Users Rate LogicManager?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.6/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 7.9/10 (Category avg: 8.9/10)
- **AI Text Generation:** 7.8/10 (Category avg: 7.3/10)

#### Who Is the Company Behind LogicManager?

- **Seller:** [LogicManager](https://www.g2.com/sellers/logicmanager)
- **Company Website:** www.logicmanager.com
- **Year Founded:** 2005
- **HQ Location:** Boston, MA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7dfba8927402647d99b720769c766b8787511fb67df8385cccc7ea375f063b6c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1710850%2F&secure%5Burl_type%5D=linkedin_company_website)  
55 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Banking, Financial Services
- **Company Size:** 31% Medium, 24% Large

#### What Do G2 Reviewers Say About LogicManager?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of LogicManager, highlighting its intuitive and straightforward interface for efficiency.
- Users appreciate the **intuitive design** of LogicManager, making it easy for staff to navigate and complete tasks efficiently.
- Users find LogicManager to be **extremely helpful and user-friendly** , providing excellent support for efficient task completion.
- Users appreciate the **navigation ease** of LogicManager, allowing them to work efficiently in a busy environment.
- Users value the **effective organization** of LogicManager, streamlining complaint resolution and centralizing important information efficiently.

##### Cons

- Users struggle with the **lack of clarity** in LogicManager's tools and report creation, finding it unintuitive and complex.
- Users find LogicManager **not intuitive** , struggling with complex report creation and unclear instructions for newer users.
- Users express frustration over **missing features** , such as limited attachment slots and inadequate AI support for due dates.
- Users find the **learning curve steep** with LogicManager, as clarity and intuitiveness can be lacking for newcomers.
- Users experience a significant **lack of guidance** , struggling with complicated processes and inadequate support for effective use.

#### What Are Recent G2 Reviews of LogicManager?

**["Comprehensive GRC and BC/DR Platform"](https://www.g2.com/survey_responses/logicmanager-review-13080257)**

**Rating:** 4.0/5.0 stars

_— David K._

[Read full review](https://www.g2.com/survey_responses/logicmanager-review-13080257)

**["Highly Customizable, Risk-Based Approach with Powerful Relationship Mapping"](https://www.g2.com/survey_responses/logicmanager-review-13112980)**

**Rating:** 4.0/5.0 stars

_— Verified User in Banking_

[Read full review](https://www.g2.com/survey_responses/logicmanager-review-13112980)

### [SolarWinds Web Help Desk](https://www.g2.com/pt/products/solarwinds-web-help-desk/reviews)

O SolarWinds® Web Help Desk® (WHD) é projetado como um software de gerenciamento de tickets de help desk e service desk fácil de usar, que ajuda os técnicos de TI e membros de suporte de help desk a simplificar e agilizar o suporte desde a solicitação inicial até a resolução. Principais Características: • Interface web única para gerenciar todas as solicitações de suporte com a capacidade de agrupar tickets por tipo de solicitação, prioridade, cliente e mais • Sistema de tickets fácil de usar que utiliza regras para automatizar a criação, roteamento, atribuição e rastreamento de tickets • Uma abordagem pragmática para aplicar as melhores práticas do ITIL com a flexibilidade de fazê-las funcionar para o seu ambiente • Automatizar e agendar a descoberta de ativos de hardware e software na sua infraestrutura de TI, e rastrear o histórico de ativos, incluindo propriedade e solicitações de serviço relacionadas • Base de conhecimento integrada para criar artigos de FAQ e base de conhecimento para auxiliar sua equipe de help desk e promover o autoatendimento para usuários finais

**Average Rating:** 3.9/5.0

**Total Reviews:** 59

#### How Do G2 Users Rate SolarWinds Web Help Desk?

- **the product tem sido um bom parceiro comercial?:** 8.1/10 (Category avg: 9.1/10)
- **Visualização do ciclo de vida:** 8.7/10 (Category avg: 8.8/10)
- **Monitoramento constante:** 8.6/10 (Category avg: 8.9/10)
- **Geração de Texto:** 6.7/10 (Category avg: 7.3/10)

#### Who Is the Company Behind SolarWinds Web Help Desk?

- **Vendedor:** [SolarWinds Worldwide LLC](https://www.g2.com/pt/sellers/solarwinds-worldwide-llc)
- **Ano de Fundação:** 1999
- **Localização da Sede:** Austin, TX
- **Twitter:** @solarwinds  
19,570 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1765c38bb6352c68352819e76f659e536738a569e70b5125a52a054a2348dc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166039%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,824 funcionários no LinkedIn®
- **Propriedade:** NYSE: SWI

#### Who Uses This Product?

- **Top Industries:** Tecnologia da Informação e Serviços, Gestão Educacional
- **Company Size:** 62% Medium, 22% Large

#### What Do G2 Reviewers Say About SolarWinds Web Help Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários acham que a **facilidade de uso** do SolarWinds Web Help Desk é direta e intuitiva.

##### Cons

- Os usuários relatam **recursos desatualizados** no SolarWinds Web Help Desk que frequentemente falham em funcionar como pretendido.
- Os usuários consideram as **funcionalidades ausentes** no SolarWinds Web Help Desk prejudiciais à sua experiência geral e eficiência.
- Os usuários enfrentam problemas de **interface desatualizada** que levam a problemas de funcionalidade e satisfação do usuário.

#### What Are Recent G2 Reviews of SolarWinds Web Help Desk?

**["Gestão Eficiente de Tickets e Automação de Fluxo de Trabalho para Operações de Suporte de TI"](https://www.g2.com/pt/survey_responses/solarwinds-web-help-desk-review-12851149)**

**Rating:** 4.0/5.0 stars

_— Thisal R._

[Read full review](https://www.g2.com/pt/survey_responses/solarwinds-web-help-desk-review-12851149)

**["Solução de bilhetagem decente para baixo orçamento"](https://www.g2.com/pt/survey_responses/solarwinds-web-help-desk-review-11326908)**

**Rating:** 4.0/5.0 stars

_— Harshvardhan K._

[Read full review](https://www.g2.com/pt/survey_responses/solarwinds-web-help-desk-review-11326908)

#### What Are G2 Users Discussing About SolarWinds Web Help Desk?

- [Para que é usado o SolarWinds Web Help Desk?](https://www.g2.com/pt/discussions/what-is-solarwinds-web-help-desk-used-for)
- [What is SolarWinds software?](https://www.g2.com/pt/discussions/solarwinds-web-help-desk-what-is-solarwinds-software)
- [How does help desk software work?](https://www.g2.com/pt/discussions/how-does-help-desk-software-work)
- [How do I install SolarWinds Web Help Desk?](https://www.g2.com/pt/discussions/how-do-i-install-solarwinds-web-help-desk)
- [What is SolarWinds Web Help Desk?](https://www.g2.com/pt/discussions/what-is-solarwinds-web-help-desk)

### [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews)

Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so they can collaborate and solve problems. Teams receive context-rich notifications and collaborate cross-functionally to empower fast, efficient incident resolution with reduced downtime. Stakeholders can gain visibility to critical incidents and steps taken to resolve them.

**Average Rating:** 4.5/5.0

**Total Reviews:** 52

#### How Do G2 Users Rate Splunk On-Call?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 9.7/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Splunk On-Call?

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco  
720,366 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 employees on LinkedIn®
- **Ownership:** NASDAQ:CSCO

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 46% Medium, 35% Large

#### What Do G2 Reviewers Say About Splunk On-Call?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **robust alerting system** of Splunk On-Call, ensuring timely responses to critical incidents.
- Users appreciate the **robust alert management system** that ensures timely responses and effective incident handling.
- Users appreciate the **configuration ease** of Splunk On-Call, enhancing incident management and facilitating team setups effortlessly.
- Users appreciate the **flexibility and configurability** of Splunk On-Call, enhancing incident management and alert systems effectively.
- Users value the **flexibility** of Splunk On-Call, enhancing incident management and allowing customizable alert handling.

##### Cons

- Users find the **limited features** of Splunk On-Call disappointing, as it lacks significant improvements and capabilities.
- Users express frustration over **missing features** in Splunk On-Call, highlighting a lack of meaningful improvements since acquisition.
- Users experience **notification issues** due to lag and unreliable SSO, impacting overall functionality and user experience.
- Users find the **complexity** of Splunk On-Call frustrating, especially with SSO setup and lack of improvements.
- Users criticize the **complex UI** of Splunk On-Call, finding difficulties in configuration and lack of improvements frustrating.

#### What Are Recent G2 Reviews of Splunk On-Call?

**["Overall great experience with Incident Management"](https://www.g2.com/survey_responses/splunk-on-call-review-8023692)**

**Rating:** 5.0/5.0 stars

_— Ramiro C._

[Read full review](https://www.g2.com/survey_responses/splunk-on-call-review-8023692)

**["Splunk On call Makes Escalations and Incident Tracking Easy"](https://www.g2.com/survey_responses/splunk-on-call-review-12502793)**

**Rating:** 4.5/5.0 stars

_— Madhusri A._

[Read full review](https://www.g2.com/survey_responses/splunk-on-call-review-12502793)

#### What Are G2 Users Discussing About Splunk On-Call?

- [What is Splunk On-Call used for?](https://www.g2.com/discussions/what-is-splunk-on-call-used-for)

### [Xurrent ITSM](https://www.g2.com/products/xurrent-itsm/reviews)

Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly.

**Average Rating:** 4.6/5.0

**Total Reviews:** 83

#### How Do G2 Users Rate Xurrent ITSM?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.5/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 7.1/10 (Category avg: 8.9/10)
- **AI Text Generation:** 8.7/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Xurrent ITSM?

- **Seller:** [Xurrent](https://www.g2.com/sellers/xurrent)
- **Company Website:** www.xurrent.com
- **Year Founded:** 2010
- **HQ Location:** Santa Barbara, US
- **Twitter:** @4me  
250 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b32f9214e90dab74973cbde38ad788cfccabe9b8d5f3a6fb5bbeade42b9a5a3b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxurrent%2F&secure%5Burl_type%5D=linkedin_company_website)  
174 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Insurance
- **Company Size:** 51% Large, 30% Medium

#### What Do G2 Reviewers Say About Xurrent ITSM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Xurrent ITSM, benefiting from a seamless and intuitive interface.
- Users commend Xurrent ITSM for its **effective service delivery and scalability** , driving efficiencies across various departments.
- Users value the **collaborative features** of Xurrent, enhancing service delivery and support through seamless integration and communication.
- Users value the **intuitive user interface and seamless integration** of Xurrent ITSM, enhancing their overall experience and efficiency.
- Users commend the **intuitive user interface** of Xurrent ITSM, enhancing incident management and service requests effortlessly.

##### Cons

- Users express frustration over **limited features** in Xurrent ITSM, wishing for more advanced capabilities and improved documentation.
- Users find Xurrent ITSM lacks **dynamic API lookups** and advanced features, making data management and reporting cumbersome.
- Users find the **outdated interface** of Xurrent adds a dated feel, but improvements are on the way.
- Users find the **steep learning curve** with Xurrent ITSM challenging, requiring time to adapt to its updates and features.
- Users are frustrated by the **frequent bugs** in Xurrent ITSM, making it difficult to keep up with updates.

#### What Are Recent G2 Reviews of Xurrent ITSM?

**["Diamond in a rough"](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901)**

**Rating:** 5.0/5.0 stars

_— George E._

[Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901)

**["Practical intuitive ITSM with continuous improvements"](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894)**

**Rating:** 5.0/5.0 stars

_— Nils L._

[Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894)

#### What Are G2 Users Discussing About Xurrent ITSM?

- [What is 4me used for?](https://www.g2.com/discussions/what-is-4me-used-for)

### [Infraon Desk](https://www.g2.com/products/infraon-desk/reviews)

AI-driven Service Management system to automate business processes and service delivery through an ITIL based service Desk system, available in SaaS and on-premise. Certified on 13 ITIL v3 processes by PINK Elephant / PINK Verify.

**Average Rating:** 4.6/5.0

**Total Reviews:** 27

#### How Do G2 Users Rate Infraon Desk?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.9/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Infraon Desk?

- **Seller:** [Infraon](https://www.g2.com/sellers/infraon)
- **Year Founded:** 2021
- **HQ Location:** San Francisco, CA
- **Twitter:** @infraoncorp  
93 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=58c6422c5e91b001c15870454c8fa5030f41a2382a89820b6b36219bb06a65a0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finfraon%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer & Network Security
- **Company Size:** 52% Medium, 30% Large

#### What Are Recent G2 Reviews of Infraon Desk?

**["The Infraon Desk is user friendly and easier to understand and access."](https://www.g2.com/survey_responses/infraon-desk-review-7431402)**

**Rating:** 5.0/5.0 stars

_— Chethan M._

[Read full review](https://www.g2.com/survey_responses/infraon-desk-review-7431402)

**["Everest Infraon Desk is the decent ITSM solution"](https://www.g2.com/survey_responses/infraon-desk-review-7401011)**

**Rating:** 4.5/5.0 stars

_— Chinmay C._

[Read full review](https://www.g2.com/survey_responses/infraon-desk-review-7401011)

#### What Are G2 Users Discussing About Infraon Desk?

- [What is Infraon Desk used for?](https://www.g2.com/discussions/what-is-infraon-desk-used-for)

### [Moogsoft](https://www.g2.com/pt/products/moogsoft/reviews)

O pioneiro do AIOps, avançando a disponibilidade empresarial com ITOps moderno. Por que AIOps? Na Moogsoft, entendemos que todo líder empresarial quer proteger e aumentar a receita, aumentar a satisfação do cliente, reduzir riscos de segurança, legais e de reputação, e/ou reduzir custos. Mas quando algo dá errado, ainda leva muito tempo para muitas pessoas descobrirem a causa e resolvê-la. Sem AIOps, as equipes de TI continuam a trabalhar em silos, perdem e priorizam incorretamente os problemas. À medida que as empresas se transformaram digitalmente e toda empresa se tornou uma empresa de tecnologia, há simplesmente muitos alertas e tickets, processos manuais complicados e recursos insuficientes para fazer o trabalho. Por que Moogsoft? A Moogsoft cria uma camada conectiva automatizada que coloca as equipes de Operações de TI, Observabilidade e Gerenciamento de Incidentes na mesma página. Isso ajuda a reduzir seu tempo médio para detectar (MTTD), investigar e resolver incidentes (MTTR), para que você possa passar de reativo a proativo.

**Average Rating:** 4.5/5.0

**Total Reviews:** 34

#### How Do G2 Users Rate Moogsoft?

- **the product tem sido um bom parceiro comercial?:** 9.2/10 (Category avg: 9.1/10)
- **Visualização do ciclo de vida:** 8.7/10 (Category avg: 8.8/10)
- **Monitoramento constante:** 8.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Moogsoft?

- **Vendedor:** [Moogsoft](https://www.g2.com/pt/sellers/moogsoft)
- **Ano de Fundação:** 2012
- **Localização da Sede:** San Francisco, California
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Analista
- **Top Industries:** Tecnologia da Informação e Serviços
- **Company Size:** 82% Large, 18% Medium

#### What Do G2 Reviewers Say About Moogsoft?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários elogiam o **processamento eficaz de alertas** e os ótimos recursos do painel do Moogsoft, melhorando sua experiência de monitoramento.
- Os usuários valorizam o **processamento eficaz de alertas** no Moogsoft, complementado por um painel impressionante para melhor gestão.
- Os usuários destacam a **incrível usabilidade do painel** do Moogsoft, melhorando sua experiência na gestão de alertas de forma eficiente.
- Os usuários elogiam a Moogsoft por sua **excelente visualização de dados** , aprimorando o processamento de alertas com um painel impressionante.
- Os usuários valorizam a **visibilidade** proporcionada pelos painéis do Moogsoft, melhorando o processamento de alertas e a eficiência geral do monitoramento.

##### Cons

- Os usuários enfrentam **problemas de estabilidade** com o Moogsoft, especialmente durante alta carga, resultando em tempo de inatividade e interrupções.
- Os usuários frequentemente enfrentam **problemas de desempenho** com o Moogsoft, particularmente durante alta carga, levando a tempos de inatividade do sistema.
- Os usuários estão frustrados com os problemas de **carregamento lento** no Moogsoft, especialmente durante os horários de pico de uso.
- Os usuários relatam **desempenho lento** no Moogsoft durante alta carga, levando a frequentes períodos de inatividade e frustração.

#### What Are Recent G2 Reviews of Moogsoft?

**["Ótimo Produto"](https://www.g2.com/pt/survey_responses/moogsoft-review-9363339)**

**Rating:** 5.0/5.0 stars

_— James C._

[Read full review](https://www.g2.com/pt/survey_responses/moogsoft-review-9363339)

**["Excelente suporte ao produto"](https://www.g2.com/pt/survey_responses/moogsoft-review-7899375)**

**Rating:** 4.5/5.0 stars

_— Neha G._

[Read full review](https://www.g2.com/pt/survey_responses/moogsoft-review-7899375)

#### What Are G2 Users Discussing About Moogsoft?

- [Is AIOps equivalent to DevOps?](https://www.g2.com/pt/discussions/is-aiops-equivalent-to-devops)
- [Quais são os benefícios do AIOps?](https://www.g2.com/pt/discussions/what-are-the-benefits-of-aiops) - 1 comment
- [What type of platform is Moogsoft AIOps?](https://www.g2.com/pt/discussions/what-type-of-platform-is-moogsoft-aiops)
- [What is Moogsoft software?](https://www.g2.com/pt/discussions/what-is-moogsoft-software)

### [ServiceTeam ITSM](https://www.g2.com/products/serviceteam-itsm/reviews)

The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on. “ServiceTeam ITSM offers a robust set of ITSM capabilities for the cost, which is enhanced further with the optional ITAM capabilities. The use of the Microsoft Power Platform and it’s capabilities fits well with the growing industry trend for low code and AI and exploiting enterprise service management opportunities through wider ITSM tool use and bespoke applications.” – Stephen Mann, Principal Analyst & Content Director at ITSM.tools ServiceTeam ITSM lets you leverage Power BI for management reporting, configure automated workflows with Power Automate, deploy Power Virtual Agent chatbots, capitalize on existing Microsoft technology skillsets, and so much more. Check out Provance.com for detailed description of the ServiceTeam ITSM capabilities. With ServiceTeam ITSM, you can achieve excellent customer service—supporting business growth with a ‘best-of-platform’ solution. “ServiceTeam ITSM is a capability-rich ITSM solution aimed at organizations of all sizes across all verticals. An existing or new investment in the Microsoft ecosystem is required, but this also offers access to a wealth of Microsoft technologies—such as business intelligence and machine learning—that can be applied to ITSM operations.” – Stephen Mann, Principal Analyst & Content Director at ITSM.tools Get a copy of the independent review of ServiceTeam ITSM conducted by Stephen Mann of ITSM.tools by visiting the Official Downloads section of this profile.

**Average Rating:** 3.9/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate ServiceTeam ITSM?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 6.4/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 8.1/10 (Category avg: 8.9/10)
- **AI Text Generation:** 7.2/10 (Category avg: 7.3/10)

#### Who Is the Company Behind ServiceTeam ITSM?

- **Seller:** [Provance Technologies](https://www.g2.com/sellers/provance-technologies)
- **Company Website:** www.provance.com
- **Year Founded:** 1997
- **HQ Location:** Ottawa, Ontario Canada
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=783bc32d1813d5ffff03b515bb4e37cdd83a6e84b641eb5229b3e6759d88cc4a&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fprovance-technologies&secure%5Burl_type%5D=linkedin_company_website)  
82 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 44% Medium, 28% Small

#### What Do G2 Reviewers Say About ServiceTeam ITSM?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **intuitive self-service portal** of ServiceTeam ITSM, enhancing ticket management and communication efficiency.
- Users appreciate the **ease of automation** in ServiceTeam ITSM, simplifying workflow management and reporting through great integrations.
- Users praise the **easy-to-use incident management** feature that simplifies problem handling and enhances reliability.
- Users praise the **excellent customer support** of ServiceTeam ITSM, enhancing their overall experience and satisfaction.
- Users value the **customizability** of ServiceTeam ITSM, enhancing their experience with smooth workflows and detailed reporting.

##### Cons

- Users find the **learning curve steep** , making implementation and customization challenging without adequate training and support.
- Users find the **clunky interface** of ServiceTeam ITSM to be less than satisfactory, impacting their overall experience.
- Users find the **complex administration** challenging, with difficult configurations and unresponsive technical support.
- Users find **complex configuration** challenging, often struggling with implementation and inadequate technical support knowledge.
- Users find the **steep learning curve** of ServiceTeam ITSM overwhelming, particularly for those unfamiliar with Microsoft tools.

#### What Are Recent G2 Reviews of ServiceTeam ITSM?

**["Intuitive ITSM with a Strong Self-Service Portal"](https://www.g2.com/survey_responses/serviceteam-itsm-review-11910874)**

**Rating:** 4.0/5.0 stars

_— Trevor B._

[Read full review](https://www.g2.com/survey_responses/serviceteam-itsm-review-11910874)

**["User-Friendly Platform with Helpful Support, But Implementation Can Be Tricky"](https://www.g2.com/survey_responses/serviceteam-itsm-review-11857368)**

**Rating:** 4.5/5.0 stars

_— Verified User in Manufacturing_

[Read full review](https://www.g2.com/survey_responses/serviceteam-itsm-review-11857368)

#### What Are G2 Users Discussing About ServiceTeam ITSM?

- [What is ServiceTeam ITSM used for?](https://www.g2.com/discussions/what-is-serviceteam-itsm-used-for)

### [HaloITSM](https://www.g2.com/products/haloitsm/reviews)

HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. With over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. Five Key Differentiators: 1. Software tailored to the user's business (Customizable) 2. Value (All-Inclusive Service Desk Solution) 3. Suitable for organisations of all sizes and from any industry 4. Customer centric 5. Seamless migration process

**Average Rating:** 4.8/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate HaloITSM?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10)

#### Who Is the Company Behind HaloITSM?

- **Seller:** [Halo Service Solutions](https://www.g2.com/sellers/halo-service-solutions)
- **Year Founded:** 1994
- **HQ Location:** Stowmarket, England
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d87348f63fe6a103b77d75b3a24e600ce1d8345b771b5db9fd6add5d120e6cd4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2083634%2F&secure%5Burl_type%5D=linkedin_company_website)  
294 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 36% Large

#### What Do G2 Reviewers Say About HaloITSM?

_AI-generated summary from verified user reviews_

##### Pros

- Users find HaloITSM **easy to use** , appreciating its simple setup and effective ticket logging for IT issues.
- Users value the **easy setup** of HaloITSM, appreciating its straightforward use and effective ticket logging.
- Users praise the **efficiency** of HaloITSM for its simple setup and effective ticket logging, boosting workflow productivity.
- Users enjoy the **simple setup** of HaloITSM, making it easy to use and streamlining ticket logging.
- Users find HaloITSM's **simplicity in setup and ease of use** to significantly enhance their workflow efficiency.

##### Cons

- Users find the **limited customization** in HaloITSM frustrating, especially regarding ticket resolution processes.
- Users find the **ticketing process cumbersome** , citing unnecessary steps and a lack of customization options.

#### What Are Recent G2 Reviews of HaloITSM?

**["HaloITSM: Easy to Use, Modern Interface, and Powerful Tools in One Affordable Package"](https://www.g2.com/survey_responses/haloitsm-review-12721694)**

**Rating:** 4.5/5.0 stars

_— KAWSER A._

[Read full review](https://www.g2.com/survey_responses/haloitsm-review-12721694)

**["Highly Collaborative Halo Developers and Flexible Core Customization"](https://www.g2.com/survey_responses/haloitsm-review-12661699)**

**Rating:** 5.0/5.0 stars

_— Amber H._

[Read full review](https://www.g2.com/survey_responses/haloitsm-review-12661699)

#### What Are G2 Users Discussing About HaloITSM?

- [What is HaloITSM used for?](https://www.g2.com/discussions/what-is-haloitsm-used-for)

### [Issuetrak](https://www.g2.com/products/issuetrak/reviews)

At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issuetrak is here to help. We specialize in help desk, issue tracking, workflow, customer support, and complaint management. And with easy onboarding, custom configuration, and ongoing 99% rated support, your teams will be sure to knock out support requests and master workflow success. Our customizable software is a fit for hundreds of different industries and usages, from customer support to compliance to change management. Issuetrak helps businesses like yours track tickets, issues, and requests from submission to resolution and make sure no request gets lost or misplaced. Streamline your day-to-day processes and operations with workflow and reporting tools that bring visibility and accountability to your team. With Issuetrak you’ll cut down on wasted time and money, improve customer service, and increase communication among team members. Automation, Reporting, Custom Forms, Alerts, Workflows, and More: Automation that helps your team work faster and smarter Easy, omnichannel issue submission via email, mobile, web portal, or webform At-a-glance dashboard metrics plus detailed, customizable reporting Custom forms and user-defined fields to fit your unique organization Task management and workflow branching to keep everyone on track Add-on modules to meet specific needs: Asset Management for storing and reviewing information on your team’s assets Active Directory integration for improved organization and security Billing module for generating invoices, inputting billable time, and more Surveys module to gather and implement customer feedback and improve customer success!

**Average Rating:** 4.1/5.0

**Total Reviews:** 63

#### How Do G2 Users Rate Issuetrak?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Issuetrak?

- **Seller:** [Issuetrak](https://www.g2.com/sellers/issuetrak)
- **Year Founded:** 1992
- **HQ Location:** Virginia Beach, Virginia
- **Twitter:** @Issuetrak  
3,738 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=27fd779f3b7aae9817939310cc30c560ee2759ca87424d09d0cf0c5a7b4f0a08&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F389461%2F&secure%5Burl_type%5D=linkedin_company_website)  
39 employees on LinkedIn®
- **Phone:** +1 (866) 477-8387

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 37% Medium, 32% Large

#### What Are Recent G2 Reviews of Issuetrak?

**["Efficient Ticket Management with Excellent Time Tracking"](https://www.g2.com/survey_responses/issuetrak-review-12666711)**

**Rating:** 5.0/5.0 stars

_— Theresa H._

[Read full review](https://www.g2.com/survey_responses/issuetrak-review-12666711)

**["Extremely Satisfied"](https://www.g2.com/survey_responses/issuetrak-review-6535080)**

**Rating:** 5.0/5.0 stars

_— Dakota F._

[Read full review](https://www.g2.com/survey_responses/issuetrak-review-6535080)

#### What Are G2 Users Discussing About Issuetrak?

- [What is Issuetrak used for?](https://www.g2.com/discussions/what-is-issuetrak-used-for) - 1 comment

### [Temperstack](https://www.g2.com/products/temperstack/reviews)

Temperstack is an advanced AI-powered Site Reliability Engineering (SRE) platform that revolutionizes how organizations manage their infrastructure and application reliability. It integrates with your existing monitoring tools to provide comprehensive visibility and automated response capabilities across your entire technology stack. The platform goes beyond traditional monitoring by combining artificial intelligence with SRE best practices to proactively identify, prevent, and resolve potential service degradation and downtime before they impact end users. Through its intelligent automation and AI-driven insights, Temperstack helps organizations maintain optimal service levels while reducing operational overhead and alert fatigue. Features : Automated Discovery Engine: Automatically identifies all infrastructure and application components requiring monitoring Alert Comprehensiveness (ALCOM) Score: Measures and tracks monitoring coverage from 0-100 Automated Alert Setup: Programmatically deploys missing alerts based on best practices Continuous Monitoring Maintenance: Daily scans detect disabled alerts and new resources Alert Optimization: AI-driven threshold adjustment to reduce false positives while maintaining coverage Service Mapping: Auto-discovers and groups related infrastructure and applications Team Schedule Management: Manages rotation schedules and shift policies across time zones Multi-Channel Integration: Routes alerts through email, Slack, Microsoft Teams, and WhatsApp Escalation Management: Configures and enforces escalation rules for unresponsive scenarios Context Enrichment: Provides troubleshooting guidelines and system context with each alert Dynamic Runbooks: Auto-generates and updates resolution guides based on system changes Root Cause Analysis (RCA) tool: Standardises RCA capture & tracks resultant actions to completion Knowledge Base: Codifies tribal knowledge and learns from successful resolutions Pattern Recognition for accelerated root cause identification: Suggests probable root causes based on historical incidents

**Average Rating:** 4.3/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Temperstack?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 6.7/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 10.0/10 (Category avg: 8.9/10)
- **AI Text Generation:** 8.3/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Temperstack?

- **Seller:** [Temperstack](https://www.g2.com/sellers/temperstack)
- **Year Founded:** 2023
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3ee51a971c7f0f0f05837047439bab3df1d1f45550bd7e6a1208b984365110be&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftemperstack&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Large, 40% Medium

#### What Do G2 Reviewers Say About Temperstack?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **intelligent alert routing** of Temperstack, enhancing monitoring efficiency and allowing focus on development.
- Users value the **ease of configuring alerts** with Temperstack, achieving comprehensive monitoring quickly without hassle.
- Users value the **ease of setting up alerts** with Temperstack, facilitating quick and effective monitoring for teams.
- Users benefit from the **efficient automation** of incident management in Temperstack, streamlining workflows and enhancing productivity.
- Users value the **ease of configuration** in Temperstack, enabling quick setup and seamless integration with existing tools.

##### Cons

- Users find the **restrictive escalation options** of Temperstack limit their ability to customize alert workflows effectively.
- Users find the **inefficient alert system** limits customization for escalation policies and incident management options.
- Users feel that the **restrictive templates and limited escalation options** hinder their ability to manage alerts effectively.
- Users find the **limited customization options** of Temperstack restrictive, hindering their ability to tailor workflows effectively.
- Users find Temperstack's **limited features** restrictive, particularly in customizing escalation and alert management workflows.

#### What Are Recent G2 Reviews of Temperstack?

**["Prevented downtime to help clinic systems up and running 24/7!"](https://www.g2.com/survey_responses/temperstack-review-11212401)**

**Rating:** 4.5/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/temperstack-review-11212401)

**["Effortless Monitoring and Full Alert Coverage is a no-brainer with Temperstack"](https://www.g2.com/survey_responses/temperstack-review-9822358)**

**Rating:** 4.5/5.0 stars

_— Rajendra T._

[Read full review](https://www.g2.com/survey_responses/temperstack-review-9822358)

### [ilert](https://www.g2.com/products/ilert/reviews)

ilert is an AI-first incident management platform designed from the ground up to cover the entire incident response lifecycle covering: - Reliable & actionable alerting: Alerting that wakes you up. Via SMS, push, voice call and more Frictionless acknowledgement, on all channels. No need to log-in anywhere. - On-call management: Maximize accountability and transparency with on-call schedules, ilert makes being on-call easy. Distribute on-call duty while ensuring 24x7 coverage. - ChatOps: ChatOps for Incident Management to collaborate on incidents in Slack or Microsoft Teams and create AI-assisted postmortems in no time. - Terraform provider: Manage your incident response through code and automate the setup and management of your alert sources, escalation policies, and on-call schedules directly within your Terraform infrastructure code. Add-ons include: - Call routing: Hotline for on-call teams to reach the right on-call responder immediately by calling a phone number. - Status pages: Built for operations teams as public, private, and audience-specific status pages. Build trust and communicate incidents in seconds with status pages that are connected with your infrastructure. Learn about our pricing here: https://www.ilert.com/pricing ilert integrates with your everyday tools, including monitoring, observability, ticketing, ITSM, automation, chat and collaboration tools, etc. Use cases include: - DevOps & SRE - IT Operations - Managed Service Providers - Security Incident Response - Industrial Operations & IoT - Customer Support & ITSM Featured case studies include: - IKEA: https://www.ilert.com/case-studies/ikea - REWE digital: https://www.ilert.com/case-studies/rewe-digital - Adesso: https://www.ilert.com/case-studies/adesso - Sheego: https://www.ilert.com/case-studies/sheego - Bechtle: https://www.ilert.com/case-studies/bechtle - Fulfillmenttools: https://www.ilert.com/case-studies/fulfillmenttools Signup for free: https://app.ilert.com/signup Or request a demo: https://www.ilert.com/get-demo

**Average Rating:** 4.2/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate ilert?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10)
- **AI Text Generation:** 5.8/10 (Category avg: 7.3/10)

#### Who Is the Company Behind ilert?

- **Seller:** [iLert](https://www.g2.com/sellers/ilert)
- **Year Founded:** 2011
- **HQ Location:** Cologne, North Rhine-Westphalia
- **Twitter:** @ilerthq  
157 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fb71f9cb6264f32748871fb525536b89a8cafb327f9b13d5efeefbae9628f7c5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Filert-alerting%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Medium, 40% Small

#### What Do G2 Reviewers Say About ilert?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **seamless integrations** of iLert with tools like Slack and Jira, enhancing their workflow efficiency.
- Users find the **intelligent alerting system** of iLert vital for managing incidents and ensuring prompt responses.
- Users value the **intelligent alert management** of iLert, ensuring critical alerts reach the right team instantly.
- Users commend the **ease of use** of ilert, finding it fast and reliable for managing schedules effectively.
- Users appreciate the **flexibility** of iLert, benefiting from versatile integrations and adaptable notification channels.

##### Cons

- Users find the **complex setup** of iLert challenging, which can hinder their initial experience with the tool.
- Users report **notification issues** with ilert, including delayed messages and unclear voice quality, impacting communication effectiveness.
- Users find the **call quality issues** frustrating, particularly with robotic voices and persistent spam after cancellations.
- Users find the **difficult setup** of ilert challenging, though it performs well once configured.
- Users find the **pricing steep** for smaller teams, making iLert less accessible for some users.

#### What Are Recent G2 Reviews of ilert?

**["Reliable and user-friendly alerting platform"](https://www.g2.com/survey_responses/ilert-review-10975688)**

**Rating:** 4.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/ilert-review-10975688)

**["Good product, with potential"](https://www.g2.com/survey_responses/ilert-review-10974905)**

**Rating:** 4.5/5.0 stars

_— Lukas S._

[Read full review](https://www.g2.com/survey_responses/ilert-review-10974905)

### [SimpleRisk](https://www.g2.com/products/simplerisk/reviews)

SimpleRisk is an Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) platform built for organizations that need enterprise-class capabilities without enterprise-class price tags or implementation timelines. Founded by security practitioners and rooted in open source, SimpleRisk gives risk, compliance, and security teams a single system of record for managing the full lifecycle of risks, controls, policies, vendors, audits, and incidents; with the flexibility to adapt to how your program actually operates. What SimpleRisk Helps You Do Identify, assess, prioritize, and track risks from initial discovery through mitigation and closure. Map controls to industry frameworks and continuously demonstrate compliance. Centralize policies with version control, approval workflows, and user attestations. Manage third-party risk through structured vendor assessments. Document and respond to incidents. Plan, execute, and report on audits. Bring your asset inventory, documents, and evidence into one place so audit prep stops being a fire drill. Core Capabilities \* Risk Management: Configurable risk register with multiple scoring methodologies (Classic, CVSS, DREAD, and more), customizable risk fields, mitigation tracking, residual risk calculation, and full risk lifecycle workflows. \* Compliance & Audit Management: Map controls to common frameworks, run control tests, manage findings, and centralize audit evidence in one place. \* Policy Management: Author, review, approve, publish, and track attestations on policies and procedures with full version history. \* Vendor / Third-Party Risk Management: Send and score vendor questionnaires, track vendor risk over time, and tie vendor risk into your enterprise risk register. \* Incident Management: Capture, classify, and respond to security and operational incidents with structured workflows and reporting. \* Asset Management: Maintain an asset inventory tied to risks, controls, and vendors so you can see exposure in context. \* Document Management: Centralize and version-control supporting documentation, evidence, and artifacts. \* Reporting & Dashboards: Out-of-the-box reports plus custom views to communicate risk posture to executives, auditors, and the board. \* Customization Without Code: Add custom fields and forms to fit your program without engaging a developer or a six-figure professional services engagement. Frameworks and Standards SimpleRisk supports the frameworks that mid-market and regulated organizations actually use, including ISO 27001/27002, SOC 1 and SOC 2, NIST Cybersecurity Framework, NIST 800-53, NIST 800-171, HIPAA, PCI DSS, GDPR, CCPA, CMMC, and the CIS Controls, plus the ability to import or build your own custom control sets. Integrations SimpleRisk integrates with leading vulnerability scanners (including Tenable, Rapid7 and Qualys), single sign-on via SAML, LDAP/Active Directory for user provisioning, and exposes a REST API for connecting to ticketing systems, SIEM, and the rest of your security and IT stack. Deployment Options \* SimpleRisk Core (Free & Open Source): A fully functional risk management platform under an open source license. Self-host on your own infrastructure with no vendor lock-in. \* SimpleRisk On-Premise (Commercial): Self-hosted with the full Enterprise Extras (custom fields, advanced reporting, compliance management, vendor management, and more) plus commercial support. \* SimpleRisk Hosted (SaaS): Fully managed cloud deployment with the same capabilities as On-Premise, available in US and EU regions. Who SimpleRisk Is For SimpleRisk is built for mid-market and growth-stage organizations that have outgrown spreadsheets but find platforms like RSA Archer, ServiceNow GRC, MetricStream, and OneTrust over-engineered, over-priced, or too slow to deploy. Common use cases include: \* Building a defensible risk management program from scratch \* Preparing for SOC 2, ISO 27001, or HIPAA audits \* Centralizing vendor risk across procurement and security \* Replacing risk and compliance spreadsheets with a single system of record \* Demonstrating cyber risk posture to leadership, customers, and regulators Why Customers Choose SimpleRisk \* Affordable and transparent pricing: Clear tiers, no surprise add-ons, and a free open source option. \* Fast time to value: Most customers are up and running in days, not months. \* Open source heritage: Inspect the code, extend the platform, and avoid black-box vendor lock-in. \* Practitioner-built: Designed by security professionals who actually run risk programs. \* Responsive support: Direct access to engineers and risk practitioners, not Tier 1 ticket triage. Whether you're starting your first formal risk program or replacing legacy GRC tooling that no longer fits, SimpleRisk gives you the structure of enterprise GRC with the agility your team actually needs. Try SimpleRisk Core for free, or contact us to see the full platform in action.

**Average Rating:** 4.5/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate SimpleRisk?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 9.4/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind SimpleRisk?

- **Seller:** [SimpleRisk](https://www.g2.com/sellers/simplerisk)
- **Year Founded:** 2013
- **HQ Location:** Texas 78681, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e23d83a61c18c7bfb2144d33e2b93eda282538e3c9f964f43396ba2b19e84e72&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsimplerisk&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 36% Large, 36% Small

#### What Do G2 Reviewers Say About SimpleRisk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **in-depth features** of SimpleRisk, which enhance policy management and risk assessment effectively.
- Users praise SimpleRisk for being **affordable** , making it accessible for organizations aiming to enhance GRC initiatives.
- Users value the **strong GRC capabilities** of SimpleRisk, appreciating its effectiveness in managing compliance and risk.
- Users commend SimpleRisk for its **exceptional customer support** , which enhances the overall user experience and satisfaction.
- Users commend the **exceptional customer support** of SimpleRisk, highlighting prompt responses and effective resolutions to inquiries.

##### Cons

- Users note a **budget impact** due to the paid subscription model, which has led to financial concerns.
- Users find SimpleRisk's **complexity** challenging due to its steep learning curve and performance issues.
- Users find the **distracting design** of SimpleRisk makes the interface feel outdated and less user-friendly.
- Users often face **inaccuracy issues** with SimpleRisk, leading to confusion and undermining trust in the results.
- Users find the **user interface outdated** and believe improvements are necessary for a better experience.

#### What Are Recent G2 Reviews of SimpleRisk?

**["A Simple and Effective Platform for Practical Risk Management"](https://www.g2.com/survey_responses/simplerisk-review-12762431)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/simplerisk-review-12762431)

**["SimpleRisk: A Powerful Yet Intuitive GRC Solution"](https://www.g2.com/survey_responses/simplerisk-review-10815996)**

**Rating:** 4.5/5.0 stars

_— Verified User in Real Estate_

[Read full review](https://www.g2.com/survey_responses/simplerisk-review-10815996)

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