# DERDACK Enterprise Alert Reviews **Vendor:** Derdack **Category:** [IT Alerting Software](https://www.g2.com/categories/it-alerting) **Average Rating:** 4.8/5.0 **Total Reviews:** 49 ## About DERDACK Enterprise Alert DERDACK Enterprise Alert® is enterprise-class alert notification and mobile response software. Unique in the market, it is designed for on-premises and private cloud installation. It increases agility and responsiveness of operations teams in manufacturing, utilities, IT services, transport and logistics. Enterprise Alert fully automates targeted alerting processes and provides for a faster, more reliable and effective response to incidents threatening the continuity of services and operations. This is in particular importance for 24/7 operated mission-critical systems and IT. Enterprise Alert provides automated, and persistent alert notifications by voice, text, push, email and IM. It tracks the delivery of notifications, acknowledgements and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information. Enterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time. Backup engineers and stand-ins are also available. IT service staff or engineers who are alerted often need to communicate with managers, on-call staff of other teams or subject-matter experts. Derdack´s Enterprise Notification Software provides perfect toolset for a real-time, anywhere collaboration experience. Handling critical incidents shouldn’t stop with acknowledging an alert. With our mobile app you can comfortably manage alerts, troubleshoot problems and even resolve them by triggering parameter-based IT automation tasks. The mobile app mobilizes incident management and makes you independent from your monitoring or service desk console. Enterprise Alert has been specifically designed for large and global enterprises and organizations with the highest demands in reliability, productivity, integrations and security. That is why our product is one of the very few, if not the only one, that fully addresses the needs that come with running business-critical operations such as enterprise IT, manufacturing lines, energy & utility creation and distribution. Feel free to explore our cloud product SIGNL4: https://www.g2.com/products/signl4-derdack ## DERDACK Enterprise Alert Reviews ### 1. Versatile tool for alerting **Rating:** 5.0/5.0 stars **Reviewed by:** Charles B. | Systems Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2023 **What do you like best about DERDACK Enterprise Alert?** For years now, Derdack provides us with a reliable and useful integration to our different, hybrid, monitoring environments. Alerting policies are easily customizeable and adapt to our ever changing needs. Alerts can be traced back and followed in time, rendering a clear path as to what when where why whom. **What do you dislike about DERDACK Enterprise Alert?** After all those years, the GUI could use a little refreshing. It however is still very useable and, as opposed to many other tools, you still find your way around easily, so that's only a minor point. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** Combining our different heterogenous monitoring environments into one consolidated alerting solution and the ability to integrate with customized notification channels can be a game changer. ### 2. Robust and flexible **Rating:** 5.0/5.0 stars **Reviewed by:** Mark S. | Senior System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2019 **What do you like best about DERDACK Enterprise Alert?** The best thing about Enterprise Alert, besides it being a Robust and flexible alerting product, is the team supporting it. They are verry skilled and quick to assist, helping to tailor the product to our needs. **What do you dislike about DERDACK Enterprise Alert?** I have not encountered anthing about Enterprise Alert that I dislike. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** It enabled us to quickly respond to any disturbance in our country wide gasnetwork and dispatch the right engineer. ### 3. Easy Alerting Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about DERDACK Enterprise Alert?** I like the ability to let your users be notified by the methods that they choose. Before, our methods were static. You got a phone call or a SMS text and there was no intergration. Now, you can setup an alert and if the user wants 5 phone calls, or they want a different schedule for work vs home they can do it. **What do you dislike about DERDACK Enterprise Alert?** There isn't alot to dislike. I think if anything Derdack can contiue to expand the project. I know they recently added MS Teams noticiations via team channels, however, I still get asked why we cant have personal noticiations. Also, would be nice to have a easier way for users to onboard with the Mobile App with a QR code that configures the URL instead of them typing it. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** We have alot of teams using this product and I have heard from those managers that its really helping address the missed alerts. Its has gotten rid of the SMS email groups where someone has to go in and manualy change it every week to the person that is on-call. ### 4. It's quite a great alerting tool with lots of integrations possibilities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about DERDACK Enterprise Alert?** I find it a straight forward tool to you use. Next to that I appreciate the support that I receive from Fabian Rupprecht-Kierspe and Frank Mantey **What do you dislike about DERDACK Enterprise Alert?** I haven't found anything yet that I dislike **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** It's solves our high severity alerts that are generate in Servicenow and sent to Derdack EA ### 5. Great and straightforward-tool for alterting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about DERDACK Enterprise Alert?** DerDack EA is a great tool for organizing duties for 24x7 notifications to our Operations-teams. Everything you need in such a tool is available and quite straightforward to configure. **What do you dislike about DERDACK Enterprise Alert?** Integrating other automation tools, accept the ones that are out of the box available, is quite troublesome. It would be great if there are easier integrations. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** Easy and fast alerting of our administrators on duty. And easy configuration of escalations, if the person on duty can't be reached. Oh, and an app for acknowledging the alerts and starting first-response-automations. ### 6. K-12 School District usage of Derdack for on-premise services **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey P. | Director of ITS **Reviewed Date:** February 25, 2022 **What do you like best about DERDACK Enterprise Alert?** I have found that Derdack Enterprise Alerts directly addressed a specialized need for our infrastructure that I could not find any other product to do being a Microsoft school District. **What do you dislike about DERDACK Enterprise Alert?** So far, I haven't found anything that I don't like about the product yet. I wanted something that was turn-key for the products that I needed, but at the same time allowed me to integrate anything I wanted. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** I needed to get fully integrated alerts from SCCM, SCOM and SCSM in a single pane of glass for our infrastructure. I wanted this to be an on-premise solution and scale to meet my needs, which Derdack delivered on. ### 7. one4all **Rating:** 4.5/5.0 stars **Reviewed by:** Benjamin C. | Electrical engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about DERDACK Enterprise Alert?** Many options and interfaces to connect third-party systems. Variety of notification types from push to email or SMS. As a result, there is a high degree of flexibility in system integration and the possibility of notifying users according to their preferences. Software is constantly being developed. **What do you dislike about DERDACK Enterprise Alert?** Documentation and ToDo’s expandable. Our complex structure requires some effort and time to map everything as intended. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** Central alerting system for a wide variety of areas and teams. Open, easy to understand, and use system that offers a lot of possibilities and does what it should -> reliably notify ### 8. THE alerting solution for heterogeneous IT environments **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about DERDACK Enterprise Alert?** We drastically reduced false alerts getting through to our on call teams. Finally one easy to manage centralized system to control the flow of our alerts, using numerous protocols from mail over SNMP and software specific connectors to two-way-REST-APIs. Have not found a competing product which brings nearly the same functionality. **What do you dislike about DERDACK Enterprise Alert?** Some of our users dislike the mobile app as it is slow from time to time. It could use an overhaul, which might already have happened with the SIGNL4 connector. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** We centralized our IT on-call team management and general IT alerting with Derdack Enterprise Alert in 2015. It helped lower our response times and also helped minimize our downtimes. As a bonus, our on-call shifts are less noisy, as there are just actionable alerts. ### 9. Excellent notification (and more) application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2021 **What do you like best about DERDACK Enterprise Alert?** We've been an EA user almost 10 years now and are extremely happy with the product and support. Some things to mention.. * Great looking interface * Very robust piece of software and they continue to add new features. * Easy to schedule oncall (drag and drop and it remembers your pattern) * Easy to run Alert policies based on emails. It also interfaces with a lot of monitoring systems which makes setup easy. * Remote actions do the work for the user keeping you out of it! They can send an email to EA and a script will run if they are in the correct security group taking care of whatever process you wish. We use it for licensing. * SMS Broadcasting is great for mass notifications of downtime. We use this monthly for our outages of critical systems * Easy to setup notification channels. We moved to a cloud based VOIP this year (cost savings) and it was so simple to get setup and cutover. * Support is awesome! they work with you on problems and even upgrades if you're nervous. You don't have a good company without good support. **What do you dislike about DERDACK Enterprise Alert?** * No dislikes. Its a solid app and I've never had any complaints. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** * simple friendly interface that makes it easy for users to schedule their oncall. It shouldn't require an IT guy to get the job done. * oncall scheduling with multiple methods of notification. * Easy to alert via email messages based on subject or body information. * Disaster Recovery! Use the included SQL server on the same box as EA and DR is simple with vSphere replication or Azure sync. * Users can fix their issues by setting up remote actions. ### 10. Solution for IT alerting **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher H. | System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2021 **What do you like best about DERDACK Enterprise Alert?** The implementation of Enterprise Alert was straightforward, thanks to Getting Started. Enterprise Alert perfectly covers our processes in the company. The administration and also the use for our colleagues is simple and reduced to the essentials. In case of special requests, the support was able to assist us directly and create a solution. **What do you dislike about DERDACK Enterprise Alert?** More notification channels such as MS Teams with the ability to acknowledge alerts from chat would be a nice feature. And our department heads would like more reporting options directly from the web interface. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** With Enterprise Alert, it was possible to implement on-call scheduling, reduce response times, and create appropriate policies for alerts. This allows us to meet the SLA response times agreed with the customer. ### 11. Making on call easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2021 **What do you like best about DERDACK Enterprise Alert?** The great thing with Enterprise Alert is that while on call you can sleep easier knowing if their is a priority incident it will actually wake you up. Prior to implimentation I always felt on edge wondering if I would sleep through an alert. The support is amazing and have taken feedback to impliment features I have requested. **What do you dislike about DERDACK Enterprise Alert?** The biggest thing is the confusion on the name. The product is Enterprise Alert but some places such as the mobile app it is refered to as Derdack. **Recommendations to others considering DERDACK Enterprise Alert:** Great support and their staff is very helpful. I highly recommend them. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** Missed after hour alerts and a long response time were the big issues we solved. We now have a much better response time and no longer miss alerts. ### 12. Alerting how it has to work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about DERDACK Enterprise Alert?** Very flexible and robust solution for alerting. A lot of notifications channels. Quick response to support requests. **What do you dislike about DERDACK Enterprise Alert?** Specific information is challenging to find within the logs. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** It enabled us to respond to alerts quickly. ### 13. Reliable and flexible solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2021 **What do you like best about DERDACK Enterprise Alert?** - Very reliable and robust - Many interfaces for monitoring systems - Many setting options - Great support **What do you dislike about DERDACK Enterprise Alert?** So far, we have not found anything serious. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** Escalation when someone can't be reached. Managing OnCall calendar. ### 14. Intuitive and full-featured alerting software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2021 **What do you like best about DERDACK Enterprise Alert?** The software is intuitive to use, you do not have to read a 100-page manual to get started. **What do you dislike about DERDACK Enterprise Alert?** Mobile App setup is not that straighforward. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** We send alerts from various systems (monitoring, etc...) to Enterprise Alert, and Enterprise Alert notifies our on-call team of these alerts. ### 15. Very Flexible and Robust Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Andreas S. | IT Administrator **Reviewed Date:** May 27, 2021 **What do you like best about DERDACK Enterprise Alert?** The flexibility of the system and the Smartphone App **What do you dislike about DERDACK Enterprise Alert?** Sometimes a litte complicated to install by first time **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** Internal IT Alerting, Internal Serviedesk and On Call Maintenance for our production environment ### 16. Very flexible solution for all you alerting **Rating:** 4.5/5.0 stars **Reviewed by:** Jarl V. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2020 **What do you like best about DERDACK Enterprise Alert?** It is very easy to connect different sources (IT, technical, fire,...) using different interfaces. For almost all systems we found a way to connect them to Enterprise Alert. I also like the application toolkit we gives us a lot of power to analyze, enriche,..incoming messages before processing it. The application tookit also helps us in some cases to work around some of the limitations Enterprise Alert has for some customer scenario's. **What do you dislike about DERDACK Enterprise Alert?** Some of our customers would like to have some more reporting possibilities directly from the webinterface. They also would like to have the possibility to adapt the layout of some screens in the webinterface manually. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** We are installing Enterprise Alert in different verticals for different type of applications. We have hospitals where we are using Enterprise Alert to send the fire alerts. We use Enterprise Alert to send production alerts and notifications for a globalmaterial solution Company. In a lot of cases our users were missing multiple communication channels (they only had SMS or e-mail), or an easy way to adapt the message flow if somebody was sick or left the Company,... ### 17. Derdack has been useful for real time Alerts and call out monitoring . **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2020 **What do you like best about DERDACK Enterprise Alert?** 1. 24/7 Technical Support and online information accessibility. 2. IT and real time alerting management for emergency incidence. (IT Operations) 3.Ability to reach out to teams via created multiple notification channels and ability to fix raised issue promptly. (Emergency Communication) 4.Ability to integrate with NNMI and other event sources. **What do you dislike about DERDACK Enterprise Alert?** 1.Inability to export logs to CSV file within Derdack. 2.Inability to perform any real time network device monitoring. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** 1. Intra and inter site redundancy. 2. Two-way alerting so users may respond with acknowledgements, manage repeating messages, etc. 3. Email and voice alerting. 4. Direct integration with HP Operation Manager. 5. Incoming events alert customization. 6. Detailed reporting of notification result(s). ### 18. Enterprise Alert – years of experience and innovation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2020 **What do you like best about DERDACK Enterprise Alert?** • Very reliable and robust system – have been using it for more than 15 years • A large number of different interfaces for integrating with all kinds of monitoring systems (SCOM, WhatsUp, CheckMH, Nagio.....) and even production tools and machines (Enamiling line, PLCs Process Control software, MES...) / Events from these sources are then forwarded to the responsible people on-call so, they are informed and can act accordingly. If not available there are esclation processes that allow to define backups, making sure nothing gets lost • The vendor listens to Feature Requests and prioritizes and delivers the same in direct cooperation with the customer, which is very unique **What do you dislike about DERDACK Enterprise Alert?** In all the time we have been using the system we haven’t come across anything we dislike. To the contrary – we keep expanding use cases to have more departments benefit from the solution. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** Too much noise – unnecessary alerts Scheduling of on-call duties Speeding up response times Consolidating of communication across various systems ### 19. In our business, Enterprise Alert is no longer exclusive to IT **Rating:** 5.0/5.0 stars **Reviewed by:** Ernest P. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2020 **What do you like best about DERDACK Enterprise Alert?** Each line of business within our org that uses Enterprise Alert have employed the feature set in different ways -- and those business users continue to challenge us in new ways we can utilize the application in our org. Effective handling of dispatching, escalating, and tracking responses on alert notifications allows better coordination of critical incidents inside and outside of IT. With recent modifications in our environment we are able to utilize additional features provided by Enterprise Alert not previously available, particularly in collaboration. We truly appreciate the support we receive from the vendor. The team at Derdack has always been very responsive, and handles each of our issues with a sense of urgency. The support team has been able to assist us with challenges that help us meet solutions with our business users. **What do you dislike about DERDACK Enterprise Alert?** Not dislikes per se, but areas of the application that could be improved: Policy design - especially on complex policies that need to be edited; search capability in more screens; the ability to add groups as owners would simplify callout management. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** A business group recently added to Enterprise Alert are now contacted about overtime work opportunities which used to be done manually; this saves that business team on average 2-10 hours each time a callout is required -- that team can now focus on higher priority work. The automation of that callout work has increased the number of callouts made and caught the eye of other teams who also want to use that functionality. The business team is also able to receive results on each callout, an essential requirement for audit and record-keeping. And some of our IT teams are also experimenting with callouts to individuals and teams on non-critical incidents, and utilizing features inside the mobile app for conferencing and collaboration. ### 20. Standby alarm **Rating:** 5.0/5.0 stars **Reviewed by:** Frank H. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2020 **What do you like best about DERDACK Enterprise Alert?** easy handling reliability many setting options **What do you dislike about DERDACK Enterprise Alert?** The app doesn't always update. Only after a new registration. **Recommendations to others considering DERDACK Enterprise Alert:** ready for use quickly easy administration **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** Quick and easy setup of a standby for the whole company. Always able to reach a colleague from the departments. ### 21. Let rigth resources make sure they get contacted in time yhe way they want it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Banking | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2017 **What do you like best about DERDACK Enterprise Alert?** EA allows users to set the way they want to be notified; no more update requests. Also allows centralized OnCall calendar for every OnCall resources and its publication to every interested managers. Furthermore, we set it in a "service" manner, where we only need to insert the right TAGS in the alert payload (scom or email) to leverage the "service-Policies" to taerget the right user. **What do you dislike about DERDACK Enterprise Alert?** Multi-team calendar management feature would require some love ;) as it is cumbersome to update it manually! **Recommendations to others considering DERDACK Enterprise Alert:** A must have ;( **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** We can make sure that our OnCall calendar is fully filled with dedicated resources. We can sleep on both ears up until an alert awakes one ;) ### 22. Reliable and user friendly product **Rating:** 5.0/5.0 stars **Reviewed by:** Peter R. | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2020 **What do you like best about DERDACK Enterprise Alert?** Our system is also running and we have no issues of failures. Our clients recieving on time alerts Outstanding support! **What do you dislike about DERDACK Enterprise Alert?** None. What we found in Enterprise Alert. **Recommendations to others considering DERDACK Enterprise Alert:** Reliable and user friendly product, Easy for users **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** We are monitoring our 24/7 systems with SCOM and using Enterprise Alert for notifications. With different policies and schedules the right alerts will be delivered to the right people. ### 23. Flexible alerting Software with open Interface Possibilities thanks to Scripting Engine **Rating:** 5.0/5.0 stars **Reviewed by:** Bert D. | Automation Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2020 **What do you like best about DERDACK Enterprise Alert?** As the Title suggested : 1. the Scripting Host Engine. In Combination with the numerous Alert Policy Options almost every case (incoming source Event, Data Enrichment, Outgoing Alert Message) can be handled by Derdack without requesting an Expansion of the base Product. This gives us a lot of Options for now in and in Future. 2. Notification Channels: Apart from the great App, we can still use classic SMS and even Voice over IP with TTS Engine in our native Language. Derdack development even expanded the acknowledge Options/Menu with the Voice Channel on our Request. 3. Stability & fast Operation. Derdack can handle a lot of incoming Events & triggered Policies/scripts. Derdack Software is tested a lot before Release causing very few Bugs in the base Product. 4. Support and Contact with Derdack. Short Communication and handling of Problems/New Features. Developers are "Open" for Improvements. **What do you dislike about DERDACK Enterprise Alert?** 1. Reporting & trace log Options from the Derdack's Server website. Only on some pages Search Filters are available. When available Filter Options are limited (for ex. no search after certain Text in an incoming event). For our Alarm Alerts itself, we can use the linked SQL server where Derdack stores it's data. From their End Users can build their own Reports (with some browsing in the SQL Tables :-) ) Also a Audit Trace Report would be nice : see which user changed what Setting or Option. (ex. alarming ON/OFF in App). 2. Use of Tags and Custom Text Fields could be better for filtering/searching/grouping. I already made a couple of improvement Requests at their Yammer support Site. For example adding tags (for ex. Team Name Description or Tags) to the Tiles (on Website and on App). 3. No Option to customize App / Website. Like missing custom Texts (ex. Team Description Field). 4. Maybe more Role Detail Options in User Roles. Some Role Rights are not detailed causing OR ALL Rights OR Nothing (not used). **Recommendations to others considering DERDACK Enterprise Alert:** Try it **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** Fully Automated Alerting of 15xx Wastewater Treatment Plants & Pumping Installations. Depending on Alarm Priority & Working/On -Call Plan Alarms are delayed on Derdack and escalated to Operations on the right Moment with a lot of Detail. (in comparison with old manned alarm Calling Center) Delayed alarms (next Working day hours) are send at the same Time without Delays. (fast Performance in comparison to manned Calling Center) ### 24. Enterprise Alert is a great alerting system, and the missing link for SCOM deployments **Rating:** 5.0/5.0 stars **Reviewed by:** Janssen J. | Chief Microsoft Solutions Architect, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about DERDACK Enterprise Alert?** Many things: I love the detailed logging, the ease of installation, the ease of upgrades, and the responsiveness of the support team, to name a few. **What do you dislike about DERDACK Enterprise Alert?** I don't actually have any complaints at the moment. All of our feature requests have been implemented. **Recommendations to others considering DERDACK Enterprise Alert:** Investigate using the REST API. That helped us to truly customize our implementation to meet our specific needs. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** We initially purchased the product to fill the gap from SCOM not having native support for phone/text/push notification/etc, but now use it for all paging of sysadmins, as well. ### 25. Simple to use product and excellent customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2020 **What do you like best about DERDACK Enterprise Alert?** The product runs 24x7 with no issues. Any queries i have are answered and dealt with in a quick professional manner. **What do you dislike about DERDACK Enterprise Alert?** From using the product, i don't have any issues, as its perfect for our environment and integration. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** 24x7 alerting, reduces downtime, and is exactly what we wanted. ### 26. Derdack Enterprise Alert: a powerful alerting software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2019 **What do you like best about DERDACK Enterprise Alert?** Derdack Enterprise Alert is a fast and flexible notification system. The alarms are sent directly and automatically to the responsible persons or groups of people. In the event of disruptions from all IT areas, the messages can be quickly and without detours reaching specialists in troubleshooting. The system handles the shipping, escalation and tracking of messages. Derdack Enterprise Alert supports all common media such as e-mail, text messaging, voice, pager and push notifications. Through parallel connections, several same notification channels, the failure and notification security is increased. Should the system itself have a malfunction or need new functionalities, the company supports Derdack quickly and easily. **What do you dislike about DERDACK Enterprise Alert?** Nothing, everything is good. All suggestions for improvement are recorded, checked and implemented. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** Sending a wide range of messages via the various notification channels. ### 27. Great tool, with many possibilities **Rating:** 4.5/5.0 stars **Reviewed by:** Leon S. | Data Centre Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2019 **What do you like best about DERDACK Enterprise Alert?** The software give the possibility to alert on really many different channels and also to receive the events on different ways. So it's possible to configure a connection between different tools and Derdack. Also the software works really fast and directly process the incoming events. **What do you dislike about DERDACK Enterprise Alert?** There are currently just two things, that I dislike. First one, is that when you redirect an call with the on-call feature, you can't see, which person called you. But I requested the feature and they are going to implement a solution for that. The second thing is, that there is no real "Update Portal" for downloading patches and hotfixes. They deliver it via yammer. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** Really quick alerting, when a IT system fails. Also Alerting via SMS or voice call, when a production machine fails in our company. Realising a fully automated on-call system. ### 28. A powerful and flexibel tool for management and automation of alerting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2019 **What do you like best about DERDACK Enterprise Alert?** I really like the flexibility of the tool and the possibility to connect different IT systems (e.g. monitoring tools). That helps us to implement a kind of alerting standard over different teams and units. As well multiple notifications channels and user based profiles arrive very well with my customers. Also great and one of the highlights is the availability of a mobile app. Not software related but especially to emphasize: Cooperation with Derdack support and development teams. **What do you dislike about DERDACK Enterprise Alert?** Handling of permissions are difficult in a enterprise environment. I some cases only user based security available and no groups/teams can be used. The configuration of on call duty calendars can be improved with some feature like copy paste weeks/months. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** Consolidation of monitoring system into a central alerting platform and therefore provisioning of alerts from different source in same a single process/way. Further expansion of our automated IT landscape (e.g. ticket bridge) and "operation on the go" by using the mobile app (in future ;-). ### 29. A true enterprise-grade alert management solution **Rating:** 5.0/5.0 stars **Reviewed by:** Boris M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2019 **What do you like best about DERDACK Enterprise Alert?** Derdack EA is a comprehensive solution for an interdisciplinary IT operation. Different know-how teams can be easily organized. The integration with different IT management systems is unique. In addition, the simple mobile solution facilitates the daily support business, a few clicks allow the support process to run smoothly. And not to forget: The vendor support is superb, including a very customer friendly reaction to enhancement requests. **What do you dislike about DERDACK Enterprise Alert?** No complaints, so far. But you have to familiarize yourself with the licensing model. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** We are mainly addressing the issue of interdisciplinary cooperation in support. Additionally, we minimize media disruptions (email, SMS, instant messaging, etc.). We have improved visibility of our support cases and escalations, and reaction times have been shortened. ### 30. Very satified **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2019 **What do you like best about DERDACK Enterprise Alert?** We appreciate the quick and easy installation, the reliability, and flexibility. We are very satisfied with the integration to BMC TrueSight **What do you dislike about DERDACK Enterprise Alert?** We found nothing serious in the meantime.... **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** We are very pleased to use DERDACK EA as a reliable and flexible alerting tool. ### 31. A interesting User Day, as always. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2019 **What do you like best about DERDACK Enterprise Alert?** The User presentations and explanation of features **What do you dislike about DERDACK Enterprise Alert?** I can't think of anything that I disliked **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** Alarm respnoce ### 32. Enterprise Alert - 24/7 Notification System **Rating:** 5.0/5.0 stars **Reviewed by:** Markus T. | Markus T., Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2019 **What do you like best about DERDACK Enterprise Alert?** Easy to install and integrate High available and stable Easy to use. Simple OnCall Planing, our User like it. **What do you dislike about DERDACK Enterprise Alert?** actually nothing because enhancements will be integrated ... **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** On System for Managing OnCall Calendars, Fast 24/7 alerting. SLA compliance ### 33. A great business partner that understands the complexities of alert notification **Rating:** 5.0/5.0 stars **Reviewed by:** David Y. | Infrastructure Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2018 **What do you like best about DERDACK Enterprise Alert?** They are continually improving and taking feedback from customers. In this arena of notifications there are so many possibilities with today,s mobile connected world and Derdack is there helping you implementing these technologies to insure your end users are getting the notification when and how they want. **What do you dislike about DERDACK Enterprise Alert?** Only wished they were around sooner than using legacy systems like Telalert or Xmatters. p **Recommendations to others considering DERDACK Enterprise Alert:** If your looking for a robust flexible system for alerting and escalation notification this is the product for you. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** We are using EA as a platform to proactively notify our clients at critical times for business and system alerts. We system enable to informed of possible issues in the infrastructure and critical incident tickets in ServiceNow. ### 34. Derdack Enterprise Alert: Finally easy and reliable alerting instead of "fire and forget" **Rating:** 5.0/5.0 stars **Reviewed by:** Oliver C. | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2018 **What do you like best about DERDACK Enterprise Alert?** I mostly like the easy way to integrate different tools for monitoring and IT service management into Enterprise Alert. I never before experienced faster times to be productive with a solution like EA. The second thing I really enjoy is how fast my problems with the product have been solved by support and also how fast improvements find their way into the product. **What do you dislike about DERDACK Enterprise Alert?** I don't like that the product is so easy to implement, integrate and maintain - I am working as an IT consultant and my customers don't need me that much as they did using other solutions for alerting.... **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** The most benefit I get out of the mobile app for EA. This makes it possible to do troubleshooting or work on incidents from almost any place. This greatly reduces the time that my customers need to solve their incidents - especially during the shifts outside the normal business hours. ### 35. Derdack Enterprise Alert as primary alerting system **Rating:** 4.5/5.0 stars **Reviewed by:** Perry d. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2018 **What do you like best about DERDACK Enterprise Alert?** The fact that Derdack keeps on chasing the 24/7 support engineer when he doesn't directly answer makes us never break the SLA of our support contracts. Besides this, the possibility to connect to SCSM, SCOM and OMS gives us everything we need. **What do you dislike about DERDACK Enterprise Alert?** The on-call calender can be a little bit unclear at first. Adding a replacement or a stand-in is possible, but I would love to see this getting easier to understand for my colleagues as wel. **Recommendations to others considering DERDACK Enterprise Alert:** Derdack gives as all we need concerning alerting and automating solutions. We fully rely on it for our 24/7 support. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** We needed a way to provide reliable 24/7 support for our customers. Using SCOM, OMS and Derdack gives customers the possibility to create P1 incidents that actually trigger Derdack. Besides this, Derdack also gets triggered by SCOM incidents, which gives us true incident monitoring 24/7. ### 36. Enterprise Alert enhances our On-Call Scheduling and Alert Management **Rating:** 5.0/5.0 stars **Reviewed by:** Roger S. | Network Engineer, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2017 **What do you like best about DERDACK Enterprise Alert?** Public visibility of on-call schedules for many teams. Team members can self manage on-call calendars and swap schedules without having to involve us, keeping the on-call page up to date. Integrates with Active Directory for easy import of user profiles (work phone, mobile phone, email address) and we are able to keep our alert data on-premise. Integrates with Exchange, Lync and our Avaya Voice system. Ability to track alerts and see if they were successfully delivered, auto-escalation to the backup person or team manager if an alert is not acknowledge within a time interval. Gives us the ability to centralize alerts and view alerts from multiple monitoring systems into one view. **What do you dislike about DERDACK Enterprise Alert?** We don't have any particular complaints other than issues that may arise from an update that removes a feature we utilized pre-update. We open a support call with the vendor and they are able to address the issue within a reasonable amount of time. **Recommendations to others considering DERDACK Enterprise Alert:** Enterprise Alert gives you the ability to keep your data on-premise, single sign on, synchronization with Active Directory user profiles, can enhance your on-call process and create a foundation for better communication and quicker response times. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** Teams use to manage on-call schedules locally and were not publically known. A tool that we used prior to Enterprise Alert was very error prone for editing schedules and required an admin to update. We benefit from auto-escalation to ensure an alert is addressed asap, and have the ability to Voice Call a user in the middle of the night when emails or text messages can easily be missed while sleeping. ### 37. Enterprise Alert - Alert Management Simplified **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | System Engineer, Banking, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2017 **What do you like best about DERDACK Enterprise Alert?** Enterprise Alert makes it really easy to manage on-call teams and alerts. We purchased this product because SCOM didn't provide the functionality we needed. Now, on-call management for teams is simple and straightforward, and more importantly, automatic (no need for users to go in and change who's on-call or forward the team on-call number to someone else). Once other teams found out about Enterprise Alert, they wanted to use it too! I agree with Keith R., vendor support is excellent. They also listen to feature requests and try to understand your needs to make the product top notch. Many of the features I've requested have been included in releases and the product continues to get better every year (it's very solid now though). **What do you dislike about DERDACK Enterprise Alert?** We've been using this product for several years now. Most, if not all, of my "big" complaints have been resolved as new features. Some things that would be nice to see would be a little more control over permissions and features in the mobile app that actually allowed you to manage your on-call schedule. One other nice to have would be a way to backup/restore the on-call schedule for a team (or an "undo" button), because sometimes users accidentally change on-call schedules and don't know/remember how to fix them. **Recommendations to others considering DERDACK Enterprise Alert:** We looked at several different solutions to better manage alerts with SCOM and this one was by far the best when it came to out-of-the-box support for SCOM and customization of alerts. I highly recommend Enterprise Alert. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** We solved a manual, error prone on-call scheduling issue and also now have much finer control over the alerts that are generated from SCOM. We can now also track alerts and who acknowledged them and how long it took for them to respond (or not respond). SCOM can't even come close in it's ability to provide fine grained alert tuning, it's so much easier to manage in Enterprise Alert. Users of Enterprise Alert are much happier about on-call management (you really don't have to do much once it's configured), and we have much faster acknowledgement times due to having multiple channels to be able to acknowledge alerts (i.e. SMS, Voice, Email, Mobile App, etc.). ### 38. Enterprise Alert - Advanced, Powerful, Reliable, Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jean M. | Stortech IT Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2018 **What do you like best about DERDACK Enterprise Alert?** We have been a loyal customer since 2012 and absolutely love the capabilities, ease of integration, reliability, design, ease of use and stability of Enterprise Alert. It is so refreshing working with such an amazing team of experts and enjoy such world class professionalism. **What do you dislike about DERDACK Enterprise Alert?** My ex wife :) since I have no complaints or dislikes towards the product or the company. **Recommendations to others considering DERDACK Enterprise Alert:** Be prepared to be amazed **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** With EA we are constantly up to date and informed of any issues within our environment and use EA as a MSP enabler to offer to our customers externally and internally. In such our response to incidents are much faster and we can report on measurements against our SLAs. ### 39. Enterprise Alert - a solid tool in the toolbox **Rating:** 5.0/5.0 stars **Reviewed by:** Keith R. | Architect, Infrastructure and Operations, Transportation/Trucking/Railroad, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2017 **What do you like best about DERDACK Enterprise Alert?** Enterprise Alert delivers the right information to the right people, in the most convenient and effective way. It has become a foundational part of our services toolkit, handling dispatch, escalation and tracking of alert notifications and responses. It's ability to use multiple alert sources and messaging channels, including mobile, align it with our architecture and positions it as a key member of our internal collaboration capabilities. The tool is used both inside and outside of IT. Vendor support is very good, with them very responsive to both discovered issues and potential product enhancements. **What do you dislike about DERDACK Enterprise Alert?** Because it is comprehensive, the product is complex, particularly in its policy design, and sometimes the nuances of configuration just have to be experienced. Documentation and FAQs should continue to evolve. It would be useful if more configuration options were available to fully disable some components which we are not using. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** We have increased the speed and effectiveness of incident callouts to information workers, field services engineers and staff in various departments. With its mobile support, Enterprise Alert supports "anywhere delivery" of critical information. ### 40. Simple and reliable incident notification **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about DERDACK Enterprise Alert?** The simple calendar view to swap a shift or just fill in a stand in for a couple of hours. The large amount of notifications options; Mobile App / phone call / E-Mail / SMS / .. with that the possibility to setup the order of the notifications. First an Push message and when that doesn’t get acknowledge a phone call etc. **What do you dislike about DERDACK Enterprise Alert?** That Derdack sometimes wakes me up in the middle of the night **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** The biggest benefit is the mobile App and running automated tasks from there. This saves me a huge amount of the time not having to logon to my machine, or even bringing my machine with me during non-working hours. ### 41. A definite must to keep your systems running smoothly. **Rating:** 4.5/5.0 stars **Reviewed by:** Christine H. | Owner of CMH Customer Service Solutions, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about DERDACK Enterprise Alert?** It does continuous monitor of the call systems so our IT can be alerted if anything goes wonky. **What do you dislike about DERDACK Enterprise Alert?** I've seen nothing to dislike. This solves all sorts of problems that most companies don't think they need to address until its too late. **Recommendations to others considering DERDACK Enterprise Alert:** This monitors your system and sends alert notifications by voice, text, push, email and IM. You are literally never out of touch with this. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** This gives you a heads up before you systems have crashed and you have a que full of angry customers to deal with on top of a down system. This way, your IT is already on the job doing work before it were to even crash. ### 42. Enterprise Alerts fits in all verticals **Rating:** 4.5/5.0 stars **Reviewed by:** Nico D. | Founder, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2018 **What do you like best about DERDACK Enterprise Alert?** That we can implement it in different verticals and are not limited to IT. We installed Enterprise Alert in the financial sector, government organizations, hospitality,..and for different kind of applications. **What do you dislike about DERDACK Enterprise Alert?** It's very easy to install and maintain, which makes the number of hours customers are ordering limited. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** I centralized the communications of different kind of alerts, technical, fire and IT for several customers in hospitality. For a very big international organization based in Brussels Enterprise Alert is THE call-out solution. They now can inform with one click in a very shourt notice a lot of people and also have immediate feedback if the destination accepted the message. ### 43. Easy to use and alot of options **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2018 **What do you like best about DERDACK Enterprise Alert?** - The interface is easier to use than most of the competitors - Alot of possibilities with the schedules - There are alot of usefull sources (SCOM, HPOM) - Mobile app for easy and fast insights in the alerts **What do you dislike about DERDACK Enterprise Alert?** - It looks a bit outdated. - We tried to get an other voice to work but it's not possible for our language. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** One channel for our important alerts so the right people get alerted. ### 44. Great Notification System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2018 **What do you like best about DERDACK Enterprise Alert?** I like how the program is organized, efficient, and alerts me and the employees. **What do you dislike about DERDACK Enterprise Alert?** I think it has a lot of features it can be overwhelming. I have not tried all the options yet. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** We are currently trying the program to keep trak of our computers, laptops, iPads, technology, and the troubleshooting the IT/Computer specialist at our school completes. ### 45. great notification tool **Rating:** 5.0/5.0 stars **Reviewed by:** Roland P. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2018 **What do you like best about DERDACK Enterprise Alert?** a very good looking and easy to use interface that covers the important features a notification tool needs **What do you dislike about DERDACK Enterprise Alert?** there is always room for improvement on the little things **Recommendations to others considering DERDACK Enterprise Alert:** easy setup, simple to use, nice app **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** centralized notifications on different channels that makes sure the business critical problems get alerted and fixed much faster and more reliable ### 46. Enterprise alert review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about DERDACK Enterprise Alert?** I enjoy how easy the application is I can follow the program and don’t feel like it’s to complicated to use or explain to other coworkers how to use it **What do you dislike about DERDACK Enterprise Alert?** I feel like sometimes depending on my connected source the program can run faster or slower just want is all to run smoothly **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** Most business problems are solved with the communication aspect of enterprise alert. Makes my everyday tasks easier ### 47. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2018 **What do you like best about DERDACK Enterprise Alert?** I like the how simple of a product this. It’s very user friendly. **What do you dislike about DERDACK Enterprise Alert?** I have not found anything that I dislike as of yet. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** The alerts are helping keep our services up and running on a 24/7 basis. The benefits are uninterrupted services. ### 48. The best alert system out there **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about DERDACK Enterprise Alert?** Enterprise alert has always managed to come in handy precisely when I need it to. **What do you dislike about DERDACK Enterprise Alert?** Sometimes it is hard to use or takes a long time to load. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** This is helping with reminders and alerts of important events. ### 49. Great to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2018 **What do you like best about DERDACK Enterprise Alert?** I enjoy the ease and organization it provides. **What do you dislike about DERDACK Enterprise Alert?** Some items can be glitchy but when refreshing it works fine. **What problems is DERDACK Enterprise Alert solving and how is that benefiting you?** We are solving communication and organization. ## DERDACK Enterprise Alert Discussions - [Can Enterprise Alert® run in a virtualized environment?](https://www.g2.com/discussions/deployment-110f3989-9744-4b92-827d-7a820fe1574d) - 1 comment, 1 upvote - [How long does it take to deploy the product?](https://www.g2.com/discussions/deployment-86580a22-0a84-44d2-b39c-5eb3dbcf779d) - 1 comment, 1 upvote - [Does the product support high-availability scenarios?](https://www.g2.com/discussions/redundancy) - 1 comment, 1 upvote - [How do you integrate with 3rd party products, e.g. IT monitoring?](https://www.g2.com/discussions/integrations-ed39ab9c-1c74-4bea-881a-ee4ccbf858fb) - 1 comment, 1 upvote - [What is the delivery model of Enterprise Alert® (on-premise, SaaS or hosted service)?](https://www.g2.com/discussions/6668-deployment) - 1 comment, 1 upvote - [View DERDACK Enterprise Alert pricing details and edition comparison](https://www.g2.com/products/derdack-enterprise-alert/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+15%3A27%3A29+-0500&secure%5Bsession_id%5D=6d41f0f0-dfe0-4a97-81cb-d170f8099c78&secure%5Btoken%5D=0ae677c3bc98f01961b202434ae12f76f36a6543c703dbae53ab350400435e36&format=llm_user) ## DERDACK Enterprise Alert Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Generative AI** - AI Text Generation **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top DERDACK Enterprise Alert Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (904 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) - 4.5/5.0 (728 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (766 reviews)