Best Enterprise Heatmap Tools

How Many Heatmap Tools Products Does G2 Track?

Total Products under this Category: 102

Category Stats (Nov 2026)

  • Average Rating: 4.53/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Lucky Orange (+0.13%) - Among all products in this category, Lucky Orange recorded the largest rating increase compared to last month

Last updated: November 12, 2026

How Does G2 Rank Heatmap Tools Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 10,600+ Authentic Reviews
  • 102+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Heatmap Tools

G2 Grid® for Heatmap Tools plotting products by satisfaction and market presence

Highlighted products: Contentsquare, Fullstory, Glassbox, LogRocket, Hotjar by Contentsquare, Mouseflow, UXCam, and Silktide.

Underlying data: [Grid® JSON](https://www.g2.com/categories/heatmap-tools/grids.json?focus%5B%5D=contentsquare&focus%5B%5D=fullstory&focus%5B%5D=glassbox&focus%5B%5D=logrocket&focus%5B%5D=hotjar-by-contentsquare&focus%5B%5D=mouseflow&focus%5B%5D=uxcam&focus%5B%5D=silktide&segment=enterprise)

Contentsquare

Contentsquare is the experience platform for teams who want to build better digital journeys, faster. With trusted data, context-aware AI, and built-in testing, it helps you optimize every part of the customer (or agent) journey. You can now understand, prioritize, and act faster to create experiences people love.

Average Rating: 4.6/5.0

Total Reviews: 737

How Do G2 Users Rate Contentsquare?

  • Data Quantification: 9.0/10 (Category avg: 8.6/10)
  • Monitoring: 8.9/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Webpage Element Analysis: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Contentsquare?

  • Seller: Contentsquare
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Paris
  • LinkedIn® Page: www.linkedin.com
    1,688 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Analyst, Digital Experience Manager
  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 45% Large, 32% Medium

What Do G2 Reviewers Say About Contentsquare?

AI-generated summary from verified user reviews

Pros
  • Users value the comprehensive analytics and user-friendly platform of Contentsquare, enhancing collaboration and optimization efforts.
  • Users value the comprehensive analytics of Contentsquare, enabling deep insights and actionable recommendations for optimization.
  • Users appreciate the user-friendly interface of Contentsquare, facilitating collaboration and actionable insights across teams.
  • Users appreciate the comprehensive analytics and insights of Contentsquare, enhancing understanding of user behavior and engagement.
  • Users value the comprehensive journey analysis provided by Contentsquare, enhancing understanding of customer experiences and insights.
Cons
  • Users find the complex features of Contentsquare challenging, often requiring additional training for effective use.
  • Users face missing features like unreliable session replays and limited integration with qualitative feedback tools.
  • Users find the complexity of Contentsquare challenging, requiring significant onboarding to effectively utilize its features.
  • Users find navigation difficulties in engagement maps frustrating and desire clearer updates for dashboard changes.
  • Users find the learning curve steep, as the complexity and multitude of features can be overwhelming initially.

What Are Recent G2 Reviews of Contentsquare?

What Are G2 Users Discussing About Contentsquare?

Glassbox

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape.

Average Rating: 4.9/5.0

Total Reviews: 788

How Do G2 Users Rate Glassbox?

  • Data Quantification: 9.9/10 (Category avg: 8.6/10)
  • Monitoring: 9.9/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.2/10)
  • Webpage Element Analysis: 9.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Glassbox?

  • Seller: Glassbox
  • Company Website:
  • Year Founded: 2010
  • HQ Location: London
  • LinkedIn® Page: www.linkedin.com
    278 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Analyst, Product Owner
  • Top Industries: Financial Services, Insurance
  • Company Size: 77% Large, 18% Medium

What Do G2 Reviewers Say About Glassbox?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Glassbox, facilitating effortless access to insightful data and streamlined reporting.
  • Users value the real-time session replay of Glassbox for its clarity and effectiveness in enhancing user experience.
  • Users value the real-time data capture and comprehensive insights of Glassbox for enhancing customer experience.
  • Users appreciate the real-time insight into user interactions provided by Glassbox, enhancing troubleshooting and customer experience.
  • Users appreciate the in-depth customer understanding Glassbox provides, enabling data-driven decisions and improved user experiences.
Cons
  • Users experience significant session issues with Glassbox, including lag and difficulties finding session links.
  • Users find Glassbox to be not intuitive, with a steep learning curve and occasional performance issues.
  • Users often face session link splitting issues, making it challenging to keep track of recorded sessions.
  • Users find the learning curve steep with Glassbox, requiring more training to navigate its complex features effectively.
  • Users find the missing features of Glassbox frustrating, hindering functionality and session recording capabilities.

What Are Recent G2 Reviews of Glassbox?

What Are G2 Users Discussing About Glassbox?

Fullstory

Fullstory is a behavioral data and analytics platform that helps technology leaders and digital experience teams understand their digital story so they can drive better digital experiences. Customer-centric enterprises rely on Fullstory to uncover and eliminate the friction buried between clicks and across workflows, turning frustrated visitors and employees into unwavering advocates. From proactively highlighting areas for optimization to triggering real-time personalization that genuinely resonates, Fullstory’s behavioral data with agentic AI provides deeper and more immediately actionable insights beyond conventional web and product analytics. While other tools require extensive manual tagging that can lead to missed insights, Fullstory automatically collects, structures, and enriches the full spectrum of behavioral data from digital activities. Diagnostics on what users play and pause, what they copy and paste, where they zoom in & out, what apps are in use, then translates those behaviors into actions, insights, and recommendations, all aiding to improve customer and employee journeys. Agentic AI proactively highlights issues and provides recommendations to eliminate gaps in the digital experience, driving improved business outcomes. With a deeper understanding of customer and employee journeys, Fullstory provides the context needed to improve digital experiences, accelerate decision-making, and create human-centered experiences that drive revenue and reduce spend, faster.

Average Rating: 4.5/5.0

Total Reviews: 1,039

How Do G2 Users Rate Fullstory?

  • Data Quantification: 8.1/10 (Category avg: 8.6/10)
  • Monitoring: 8.7/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Webpage Element Analysis: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Fullstory?

  • Seller: Fullstory
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Atlanta, GA
  • LinkedIn® Page: www.linkedin.com
    536 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Senior Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 44% Medium, 37% Small

What Do G2 Reviewers Say About Fullstory?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Fullstory, highlighting its simple setup and seamless integration with other tools.
  • Users appreciate the deep insights into customer interactions that help identify drop-off points for performance improvements.
  • Users commend the helpful and invested customer support at FullStory, enhancing their overall success with the product.
  • Users appreciate the exceptional support from FullStory's team, which enhances their experience and promotes effective learning.
  • Users value the deep insights into customer interactions from FullStory, enabling better decision-making and performance improvements.
Cons
  • Users find the learning curve steep initially, though support helps in navigating the complexities of FullStory.
  • Users find the filtering limitations of FullStory frustrating, hindering effective data analysis and tracking over time.
  • Users find data identification and search challenging in FullStory, requiring considerable effort to access useful insights.
  • Users find the missing features in FullStory, like flexible time frames and detailed comparisons, limits usability and analysis.
  • Users find FullStory's limited features frustrating, particularly regarding time filtering, user identification, and journey tracking.

What Are Recent G2 Reviews of Fullstory?

What Are G2 Users Discussing About Fullstory?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

LogRocket

LogRocket is an AI session replay and product analytics tool that helps digital teams understand why users are having bad experiences and ship fixes more quickly. At the core of the platform is Galileo, LogRocket’s AI that continuously watches session replays from real users, reads support tickets, listens to customer calls, and tracks product changes to surface user struggles and technical issues automatically. LogRocket then routes these fixes into the development workflow (including AI coding tools such as Cursor and Claude Code) to help teams fix issues faster. LogRocket is used by engineers, product managers, and UX teams building web and mobile applications. Galileo surfaces issues proactively, so instead of going into the platform to look for problems, teams are alerted to what matters most and handed the context they need to act. Core capabilities include: - Session replay: Pixel-perfect recordings of user sessions captured alongside console logs, network requests, Redux state, and performance data, giving engineers the context needed to reproduce issues without guesswork. - Error and performance monitoring: Automatic capture of JavaScript errors, network failures, and performance degradation, surfaced alongside the session in which they occurred. - Product analytics: Funnel analysis, user segmentation, feature usage tracking, and retention metrics, built on the same session data used for debugging. - Workflow integrations: Connects with tools including Jira, GitHub, Datadog, and Intercom, routing issues identified in LogRocket into existing development and support workflows. - MCP server: Allows AI agents to connect directly to LogRocket, enabling them to watch real session replays and gain context on the user experience. LogRocket supports modern web frameworks, including React, Angular, and Vue, as well as native iOS and Android applications. LogRocket is shortening the distance between identifying a user problem and shipping a fix. The platform integrates with AI coding tools such as Cursor and Claude Code, allowing issues identified in the platform to be passed directly to an AI agent as a fully-loaded coding task, complete with session replay, error context, and reproduction steps.

Average Rating: 4.6/5.0

Total Reviews: 2,466

How Do G2 Users Rate LogRocket?

  • Data Quantification: 7.9/10 (Category avg: 8.6/10)
  • Monitoring: 8.9/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Webpage Element Analysis: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind LogRocket?

  • Seller: LogRocket, Inc.
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Boston, Massachusetts
  • LinkedIn® Page: www.linkedin.com
    429 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, CTO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Small, 30% Medium

What Do G2 Reviewers Say About LogRocket?

AI-generated summary from verified user reviews

Pros
  • Users find session replay invaluable for troubleshooting, saving time and enhancing understanding of user issues seamlessly.
  • Users find LogRocket easy to use and navigate, making it an invaluable tool for resolving technical issues efficiently.
  • Users value the intuitive session replay and efficient issue triage that significantly enhance their troubleshooting processes.
  • Users value insightful user tracking with LogRocket, enhancing their ability to resolve technical issues efficiently.
  • Users love the user behavior tracking in LogRocket, enabling seamless troubleshooting and insights into user interactions.
Cons
  • Users find session management cumbersome, especially when retrieving analytics becomes tedious and sessions appear as anonymous.
  • Users note the missing features in LogRocket, including tooltip capture and AI detection inaccuracies.
  • Users find filtering issues with LogRocket, as it can be overwhelming to sift through extensive session data.
  • Users find LogRocket expensive, especially for small businesses, desiring more affordable pricing options for better access.
  • Users find the search difficulty in LogRocket overwhelming, experiencing inconsistent results and lagging playback during sessions.

What Are Recent G2 Reviews of LogRocket?

Hotjar by Contentsquare

Hotjar by Contentsquare is the experience platform for teams who want to build better digital journeys, faster. With trusted data, context-aware AI, and built-in testing, it helps you optimize every part of the customer (or agent) journey. You can now understand, prioritize, and act faster to create experiences people love.

Average Rating: 4.3/5.0

Total Reviews: 332

How Do G2 Users Rate Hotjar by Contentsquare?

  • Data Quantification: 8.1/10 (Category avg: 8.6/10)
  • Monitoring: 8.7/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)
  • Webpage Element Analysis: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Hotjar by Contentsquare?

Who Uses This Product?

  • Who Uses This: Product Manager, Digital Marketing Specialist
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 52% Small, 37% Medium

What Do G2 Reviewers Say About Hotjar by Contentsquare?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Hotjar, making UX measurement straightforward and efficient for all organizations.
  • Users value the clear user interaction insights from Hotjar's heatmaps, enhancing their understanding of UX issues effectively.
  • Users appreciate the clear overview of user interactions provided by Hotjar's heatmaps, enhancing website optimization efforts.
  • Users appreciate the helpfulness of Hotjar for understanding user interactions and improving UX effectively.
  • Users love the high-quality session recordings from Hotjar, which reveal critical insights into user interactions and UX issues.
Cons
  • Users face accuracy and functionality issues with Hotjar, including heatmap misalignment and restrictive session recording limits.
  • Users note that the pricing is high due to individual feature costs, which can add up quickly.
  • Users report missing features in Hotjar, including inaccurate heatmaps and limited analytics capabilities.
  • Users find recording issues frustrating due to limits, missed interactions, and overwhelming data management with high-traffic sites.
  • Users find the difficult filtering of Hotjar hinders effective data segmentation and may require additional upgrades to manage recordings.

What Are Recent G2 Reviews of Hotjar by Contentsquare?

What Are G2 Users Discussing About Hotjar by Contentsquare?

Mouseflow

Behavioral Analytics for UX Friction & CRO (with MCP server and built-in AI insights) Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user behavior. We empower businesses with data-driven behavioral analytics, helping brands like eCommerce, SaaS, and enterprise brands understand why visitors are struggling, turning complex data into actionable insights that drive revenue and growth. Since essential tools like heatmaps and friction detection come out-of-the-box, you don't need an engineering degree to get quick value. How Mouseflow Helps You Optimize Faster: We’re here to toughen up your website – and your bottom line. • Mouseflow AI offers three ways to turn behavioral data into action: get a prioritized weekly roundup with Mina Insights, investigate questions with Ask Mina AI, and bring your data into your AI tools with Mouseflow MCP. • Automated UX Friction Detection Detect and fix conversion killers automatically with +7 friction events and our Friction Score—focus on changes that truly matter. • Affordable User Journey Mapping Analyze effortlessly how users move from, to, and between any page. Stop struggling to track user paths; we help you give them a shortcut to checkout. • Session Replays that Listen Watch user journeys unfold with session replays to see the truth behind clicks and turn data into powerful solutions. • Heatmaps Built for Scale Get 7 types of heatmaps, generated automatically for every page. This visibility is provided right out-of-the-box. • Conversion Funnels, Forms, & Analytics Pinpoint exact drop-off points using funnels and form analytics to increase conversions. • Real-Time Feedback Campaigns Understand visitor intent by asking the right questions at the right time. • Advanced Filtering, Segmentation, and Customization Advanced filtering and segmentation is available in every plan, supporting your experimentation roadmaps with the precision you need. Mouseflow is trusted by 210,000+ teams to analyze millions of visitor sessions, unlocking the fastest path to growth. We believe in making analytics approachable and fun, packed with “aha” moments. Uncover the truth behind your user experience today with our Essentials, Advanced, or Premium plans.

Average Rating: 4.6/5.0

Total Reviews: 693

How Do G2 Users Rate Mouseflow?

  • Data Quantification: 8.2/10 (Category avg: 8.6/10)
  • Monitoring: 8.7/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)
  • Webpage Element Analysis: 8.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Mouseflow?

  • Seller: Mouseflow
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Copenhagen, Denmark
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 68% Small, 23% Medium

What Do G2 Reviewers Say About Mouseflow?

AI-generated summary from verified user reviews

Pros
  • Users find Mouseflow’s ease of use invaluable, enabling efficient task completion and insightful user behavior analysis.
  • Users value the clear and easy-to-use interface of Mouseflow, enhancing their ability to evaluate customer journeys effectively.
  • Users value the clarity and ease of use of Mouseflow's heatmaps, enhancing their understanding of user behavior.
  • Users value the session replay feature of Mouseflow for gaining real insights into user behavior effortlessly.
  • Users appreciate the easy setup of Mouseflow, allowing quick access and efficient use without complications.
Cons
  • Users notice missing features, such as bugs and outdated plugins, compromising the overall functionality of Mouseflow.
  • Users note integration limitations in Mouseflow, impacting deep analysis and flexibility in sharing insights.
  • Users find Mouseflow's pricing model expensive, especially challenging for small businesses with limited budgets.
  • Users note that data inaccuracy in heatmaps can hinder reliable analysis, suggesting room for improvement in accuracy.
  • Users experience filtering issues that make it challenging to efficiently analyze session recordings amidst large data volumes.

What Are Recent G2 Reviews of Mouseflow?

What Are G2 Users Discussing About Mouseflow?

UXCam

UXCam is a product analytics platform with integrated AI analyst, for mobile apps and websites. The company serves companies in 50+ countries and processes 100B+ data points every month. With UXCam, you can create funnels, retention charts, and dashboards to see what percentage of people are dropping off at each stage. Once you see a drop-off, you can zoom in and look at the recordings and heatmaps to understand why it happened. Book a free & quick demo on the UXCam website to learn more.

Average Rating: 4.6/5.0

Total Reviews: 209

How Do G2 Users Rate UXCam?

  • Data Quantification: 8.6/10 (Category avg: 8.6/10)
  • Monitoring: 8.6/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Webpage Element Analysis: 8.0/10 (Category avg: 8.8/10)

Who Is the Company Behind UXCam?

  • Seller: UXCam
  • Year Founded: 2014
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    78 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Product Manager
  • Top Industries: Financial Services, Computer Software
  • Company Size: 56% Small, 29% Medium

What Do G2 Reviewers Say About UXCam?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of session replay, gaining insights into user interactions that enhance product design and functionality.
  • Users commend the responsive customer support from UXCam, facilitating improvements and problem resolution effectively.
  • Users value the error tracking capabilities of UXCam, enabling faster fixes and improved design based on insights.
  • Users find user behavior tracking invaluable for analyzing sessions and uncovering app bugs efficiently without data overload.
  • Users value the clarity of heatmaps in understanding user interactions, enhancing product design and issue resolution.
Cons
  • Users find the dashboard issues overwhelming and user-unfriendly, requiring significant time to enhance their experience.
  • Users find the search difficulty challenging due to limited filters and a less intuitive dashboard experience.
  • Users find the cluttered interface overwhelming at first, suggesting a need for simplification to reduce info overload.
  • Users find the dashboard overwhelming due to excessive data, suggesting a need for simplification for better usability.
  • Users find the filtering issues with UXCam's dashboard limit its usability and effectiveness for detailed analytics.

What Are Recent G2 Reviews of UXCam?

What Are G2 Users Discussing About UXCam?

Silktide

Silktide is an all-in-one platform for analyzing and improving websites. It combines tools for accessibility, content quality, marketing performance, legal compliance, and user behavior—making it easier for organizations to understand and enhance their entire web presence from one place. Silktide automatically scans your website and highlights issues across a wide range of areas: from broken links and slow-loading pages to inaccessible design elements, outdated content, and poor SEO. It also checks for GDPR compliance, cookie notices, and mobile responsiveness—giving teams a complete picture of what needs fixing, and how to fix it. Used by governments, universities, enterprises, and more, Silktide makes complex web standards easier to manage. Everyone from developers to marketers can see what matters to them via intuitive dashboards, role-specific recommendations, and scheduled reporting. Key features include: * Accessibility testing based on WCAG standards, with visual guides and easy-to-follow fixes * Content optimization covering spelling, grammar, readability, and link quality * SEO and marketing audits for metadata, discoverability, and keyword usage * Heatmaps and analytics to track how users interact with your pages—from clicks to scroll depth (requires installing a tracking script) * Performance insights around speed, mobile usability, and UX quality * Legal and compliance checks, including cookie notices and HTML validity Silktide also offers tools for workflow management, task assignment, and trend tracking, so teams can collaborate and demonstrate improvement over time. Most of the platform runs directly in the browser—setup is minimal, with just a small code snippet to be added to your site if you use our analytics and heatmaps functionality. Whether you run one website or manage hundreds, Silktide helps you understand what’s working, what isn’t, and how to make it better.

Average Rating: 4.8/5.0

Total Reviews: 289

How Do G2 Users Rate Silktide?

  • Data Quantification: 8.8/10 (Category avg: 8.6/10)
  • Monitoring: 9.3/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Webpage Element Analysis: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Silktide?

  • Seller: Silktide
  • Company Website:
  • Year Founded: 2001
  • HQ Location: United Kingdom
  • LinkedIn® Page: www.linkedin.com
    62 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Web Developer
  • Top Industries: Government Administration, Higher Education
  • Company Size: 43% Large, 35% Medium

What Do G2 Reviewers Say About Silktide?

AI-generated summary from verified user reviews

Pros
  • Users find Silktide's ease of use exceptional, facilitating effective accessibility checks without requiring technical skills.
  • Users value the ease of use and comprehensive accessibility reports of Silktide, significantly enhancing user experience.
  • Users commend the exceptional customer support from Silktide, noting their responsiveness and helpfulness throughout the process.
  • Users value the ease of use and comprehensive accessibility checks provided by Silktide for all skill levels.
  • Users highlight the ease of use and comprehensive accessibility features of Silktide, simplifying the review process significantly.
Cons
  • Users find the complex usability of Silktide challenging, particularly during initial setup and managing notifications.
  • Users feel the missing features like limited scans and lack of notifications hinder their overall efficiency with Silktide.
  • Users find difficult navigation with Silktide, as accessing deeper issues often requires multiple clicks and can be tricky.
  • Users find a lack of clarity in Silktide's notifications and issue reporting, complicating their overall experience.
  • Users find the limited features of Silktide restrictive, impacting control over reporting and testing capabilities.

What Are Recent G2 Reviews of Silktide?

What Are G2 Users Discussing About Silktide?

Medallia Digital Experience Analytics (DXA)

Digital leaders rely on feedback as the lifeblood of their experience program. But what happens when customers leave confusing, inactionable feedback? Or when customers don’t leave feedback at all? Go beyond feedback and exceed customers expectations with Medallia Digital Experience Analytics (DXA). Medallia DXA contextualizes every piece of feedback with relevant behavioral insights, so teams can take action on what customers say and what they do, driving organization-wide impact.

Average Rating: 4.4/5.0

Total Reviews: 34

How Do G2 Users Rate Medallia Digital Experience Analytics (DXA)?

  • Data Quantification: 7.4/10 (Category avg: 8.6/10)
  • Monitoring: 8.3/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.2/10)
  • Webpage Element Analysis: 7.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Medallia Digital Experience Analytics (DXA)?

  • Seller: Medallia
  • Year Founded: 2001
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    2,765 employees on LinkedIn®
  • Phone: 650-321-3000

Who Uses This Product?

  • Top Industries: Insurance, Telecommunications
  • Company Size: 50% Large, 36% Medium

What Do G2 Reviewers Say About Medallia Digital Experience Analytics (DXA)?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the visibility into real customer behavior provided by Medallia DXA, enhancing decision-making for improvements.
  • Users appreciate the visual communication of insights in Medallia DXA, enhancing stakeholder alignment and decision-making.
  • Users appreciate the ease of use of Medallia DXA, which simplifies understanding customer behavior and sharing insights.
  • Users value the variety of features in Medallia DXA, enhancing insights into customer behavior and journey analysis.
  • Users value the visual filtering options in Medallia DXA, enhancing understanding of customer behavior and improving decision-making.
Cons
  • Users find the manual effort for insights extraction in Medallia DXA burdensome, affecting overall efficiency and adoption.
  • Users find the complex configuration of Medallia DXA to be time-consuming and challenging for effective adoption.
  • Users find Medallia DXA's complex features require significant manual effort, hindering efficient use and adoption.
  • Users find the setup complexity of Medallia DXA burdensome, requiring significant manual effort and ongoing resource attention.
  • Users find complex querying in Medallia DXA burdensome, requiring significant manual effort and slowing down adoption efforts.

What Are Recent G2 Reviews of Medallia Digital Experience Analytics (DXA)?

What Are G2 Users Discussing About Medallia Digital Experience Analytics (DXA)?

Quantum Metric

Quantum Metric is the customer-centered digital analytics platform for today’s leading organizations. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 40% of the world’s internet users, supporting global brands across every industry to get to the heart of their customer, with greater speed and efficiency. For more information about Quantum Metric, visit www.quantummetric.com.

Average Rating: 4.6/5.0

Total Reviews: 277

How Do G2 Users Rate Quantum Metric?

  • Data Quantification: 8.4/10 (Category avg: 8.6/10)
  • Monitoring: 8.7/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Webpage Element Analysis: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Quantum Metric?

  • Seller: Quantum Metric
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Colorado Springs, Colorado, United States
  • LinkedIn® Page: www.linkedin.com
    467 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Retail, Telecommunications
  • Company Size: 63% Large, 24% Medium

What Do G2 Reviewers Say About Quantum Metric?

AI-generated summary from verified user reviews

Pros
  • Users value the quick bug identification and AI-generated insights that enhance UX and prioritize improvements effectively.
  • Users appreciate the ease of use of Quantum Metric, effectively identifying bugs and enhancing UX analysis.
  • Users value the almost real-time session replays of Quantum Metric, enabling quick bug identification and insights.
  • Users value the insightful analytics from Quantum Metric, enhancing their ability to identify and prioritize UX improvements.
  • Users find Quantum Metric's easy setup transformative, enabling swift bug detection and enhancing overall productivity effectively.
Cons
  • Users find the learning curve steep with Quantum Metric, citing challenges in understanding the UI and training content.
  • Users find the steep learning curve of Quantum Metric challenging, especially for beginners trying to navigate the UI.
  • Users face search difficulty with Quantum Metric, impacting ease of use and accessing recorded sessions effectively.
  • Users find session management challenging due to issues with loading sessions, finding data, and unclear functionality.
  • Users face replay issues with Quantum Metric, finding it hard to locate sessions and often experiencing delays.

What Are Recent G2 Reviews of Quantum Metric?

What Are G2 Users Discussing About Quantum Metric?

Tealeaf by Acoustic

Acoustic Experience Analytics (Tealeaf) helps organizations understand customer behavior across a digital touchpoints, improve website conversions, and optimize the customer experience. Leveraging a unique combination of session replay, heatmaps, behavioral analytics, and AI-powered anomaly detection, leading brands use Acoustic Experience Analytics go beyond traditional web analytics to learn why certain behavior takes place, quickly diagnose issues, and receive actionable insights on how to improve it – leading to significantly higher conversions and increased velocity through the customer experience. IT, Marketing, eCommerce, UX, and Web teams use Acoustic Experience Analytics to optimize websites, mobile apps, call center experiences to make the process as seamless as possible for customers. - Understand reasons for site abandonment and improve conversions - Identify moments of struggle in the customer experiences and how to fix them - Improve user experience and speed to convert - Find and fix issues quickly - Proactively manage and fight fraudulent activities across your digital channels - Quantify the business impact of every customer engagement Acoustic Experience Analytics offers a flexible deployment through SaaS, hybrid, or on-premise.

Average Rating: 4.1/5.0

Total Reviews: 33

How Do G2 Users Rate Tealeaf by Acoustic?

  • Data Quantification: 8.5/10 (Category avg: 8.6/10)
  • Monitoring: 8.8/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.2/10)
  • Webpage Element Analysis: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Tealeaf by Acoustic?

  • Seller: Acoustic
  • Year Founded: 2019
  • HQ Location: Conway, AR
  • LinkedIn® Page: www.linkedin.com
    426 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Telecommunications
  • Company Size: 65% Large, 22% Small

What Are Recent G2 Reviews of Tealeaf by Acoustic?

What Are G2 Users Discussing About Tealeaf by Acoustic?

Crazy Egg

Since 2005, Crazy Egg has helped hundreds of thousands of website owners pay attention to every website visitor, so they can get the most out of every website visit. With access to 5 different types of heatmaps, a visitor recordings/session replay tool, A/B testing, AND surveys, you have the complete package to transform your business by improving your user experience.

Average Rating: 4.2/5.0

Total Reviews: 125

How Do G2 Users Rate Crazy Egg?

  • Data Quantification: 8.1/10 (Category avg: 8.6/10)
  • Monitoring: 8.8/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.2/10)
  • Webpage Element Analysis: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Crazy Egg?

  • Seller: Crazy Egg
  • Year Founded: 2006
  • HQ Location: La Mirada, CA
  • LinkedIn® Page: www.linkedin.com
    43 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Marketing Manager
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 43% Medium, 43% Small

What Do G2 Reviewers Say About Crazy Egg?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Crazy Egg, finding navigation and installation straightforward and hassle-free.
  • Users highly value the intuitive heat maps of Crazy Egg, enhancing their ability to analyze user behavior effectively.
  • Users find the easy setup of Crazy Egg perfect for their needs, enjoying a seamless experience compared to GA4.
  • Users commend the exceptional customer support of Crazy Egg, appreciating timely and practical assistance for their needs.
  • Users value the intuitive heat maps of Crazy Egg, which enhance website optimization and user experience significantly.
Cons
  • Users are frustrated by the requirement to install a tracking script before accessing full Crazy Egg features.
  • Users find the limited features of Crazy Egg restricts their ability to fully explore its capabilities without a live site.
  • Users note the missing advanced features in Crazy Egg, desiring more comprehensive analytics and segmentation options.
  • Users find filtering issues in Crazy Egg limit its effectiveness, especially in dynamic reporting and advanced analytics.
  • Users find the limited analysis features of Crazy Egg restrictive compared to more advanced analytics tools.

What Are Recent G2 Reviews of Crazy Egg?

What Are G2 Users Discussing About Crazy Egg?

Smartlook

Smartlook is an analytics solution for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind your users' actions. Learn more about our features ↩️ Brands can easily understand how customers precisely interact with their website and app by: - Watching recordings of every user, and seeing exactly what they see, down to the same resolution. - Using automatically tracked events generated within the website/app, from tapping a button to typing text. - Building conversion funnels and finding out where most of their users are leaving the website/app (and seeing what they did before they left). - Creating heatmaps of visitors’ clicks, scrolls, and moves, to highlight popular elements. Smartlook cuts out all the guesswork and gathers brands’ app data together on one central dashboard, which enables sharing and collaborating with colleagues. This means clear, data-driven decision-making for product managers, marketers, UX designers, and developers to constantly improve each website and app by reducing churn rates, boosting conversions, identifying and fixing bugs, and improving UX.

Average Rating: 4.6/5.0

Total Reviews: 837

How Do G2 Users Rate Smartlook?

  • Data Quantification: 8.5/10 (Category avg: 8.6/10)
  • Monitoring: 9.0/10 (Category avg: 8.8/10)
  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Webpage Element Analysis: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Smartlook?

  • Seller: Cisco
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®
  • Ownership: NASDAQ:CSCO
  • Phone: 847-678-6600

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 85% Small, 12% Medium

What Do G2 Reviewers Say About Smartlook?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Smartlook, benefiting from its clean interface and effective analytics tools.
  • Users value the clean interface and custom dashboards of Smartlook, enhancing their analytics and decision-making experience.
  • Users value the powerful analytics tools in Smartlook, enhancing their ability to monitor user interactions effectively.
  • Users value the useful free plan of Smartlook, making it ideal for trials and small projects.
  • Users appreciate the clean and attractive interface of Smartlook, facilitating effective navigation and insightful analytics.
Cons
  • Users find the cluttered interface sometimes overwhelming, which can disrupt their overall experience with Smartlook.
  • Users find complex features challenging, with limited tracking records and difficulties in creating heat maps.
  • Users report experiencing dashboard issues due to an overloaded interface and occasional visual glitches.
  • Users are concerned about the limited one-month data retention and difficulties in creating permanent heat maps.
  • Users find delays in accessing tracking records and face challenges with heat map functionality in Smartlook.

What Are Recent G2 Reviews of Smartlook?

What Are G2 Users Discussing About Smartlook?

Alanna Iwuh
A
Researched and written by Alanna Iwuh
Updated