G2

Verified User in Financial Services

Enterprise (> 1000 emp.)

6/15/2022

"Tealeaf experience review"

4.5/5

What do you like best about Tealeaf by Acoustic?

Tealeaf is an AI based application and has helped a lot to do more about website information, customer website interaction and keeping a log of sessions which keeps customer data inputs from customer in form of videos which can be replayed to know where and what customer visited most. Review collected by and hosted on G2.com.

What do you dislike about Tealeaf by Acoustic?

Honestly, this application has great advantage but something which I dislike is it holds data for only 2 weeks and not more. Every transaction which has crossed 2 weeks is as good as gone, so probably that could be made better. Review collected by and hosted on G2.com.

What problems is Tealeaf by Acoustic solving and how is that benefiting you?

As I have worked in the insurance sector where it is required to know about the customer activity like type of transaction and necessary changes made by the user during the session Tealeaf has helped a lot to know more about such transactions to keep a track of it and hence provide some analytics. Review collected by and hosted on G2.com.