Best Feedback Analytics Software for Small Business - Page 2

How Many Feedback Analytics Software Products Does G2 Track?

Total Products under this Category: 267

Category Stats (Oct 2026)

  • Average Rating: 4.62/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Explorance MLY (+12.5%) - Among all products in this category, Explorance MLY recorded the largest rating increase compared to last month

Last updated: October 07, 2026

How Does G2 Rank Feedback Analytics Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 42,000+ Authentic Reviews
  • 267+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Feedback Analytics Software

G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence

Highlighted products: SurveyMonkey, Birdeye, ReputationStacker, Edge, Hotjar by Contentsquare, AskNicely, Featurebase, and Medallia Agent Connect.

Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=reputationstacker&focus%5B%5D=eyerate-reviews-edge&focus%5B%5D=hotjar-by-contentsquare&focus%5B%5D=asknicely&focus%5B%5D=featurebase&focus%5B%5D=medallia-agent-connect&segment=small-business)

InMoment Experience Improvement (XI) Platform

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com

Average Rating: 4.7/5.0

Total Reviews: 314

How Do G2 Users Rate InMoment Experience Improvement (XI) Platform?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Thematic Analysis: 7.2/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind InMoment Experience Improvement (XI) Platform?

Who Uses This Product?

  • Who Uses This: Product Manager, Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Small, 39% Medium

What Are Recent G2 Reviews of InMoment Experience Improvement (XI) Platform?

What Are G2 Users Discussing About InMoment Experience Improvement (XI) Platform?

Puzzel CX Platform

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: * Unifying Processes * Centralising Data * Automating Routine Tasks * Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: * Omnichannel Cloud Contact Centre * Conversational Intelligence to analyse customer interactions and uncover actionable insights * Virtual Agents across - Chat - Email - Voice * Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: * Manual Admin * Improve First-Contact Resolution * Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day.

Average Rating: 4.6/5.0

Total Reviews: 152

How Do G2 Users Rate Puzzel CX Platform?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.9/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.1/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Puzzel CX Platform?

  • Seller: Puzzel
  • Company Website:
  • HQ Location: Alna District, Oslo
  • LinkedIn® Page: www.linkedin.com
    344 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Oil & Energy
  • Company Size: 51% Medium, 24% Small

What Do G2 Reviewers Say About Puzzel CX Platform?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Puzzel CX Platform refreshing, making it simple for new users to operate effectively.
  • Users commend Puzzel CX Platform for its amazing customer support, highlighting quick responses and helpful assistance.
  • Users value the reliable and flexible functionality of Puzzel CX Platform, enhancing operational efficiency in complex environments.
  • Users commend the efficiency of Puzzel CX Platform for streamlining call management and enhancing operational oversight effectively.
  • Users appreciate the user-friendly interface of Puzzel CX Platform, making it simple yet effective for daily operations.
Cons
  • Users note missing features in Puzzel CX Platform, highlighting limitations in data insights and customization options.
  • Users experience limited customization in Puzzel CX, hindering their ability to tailor the platform to specific needs.
  • Users find the complexity of setting up and configuring features a significant hurdle in using Puzzel CX Platform.
  • Users find the reporting capabilities inadequate, requiring external tools for comprehensive data analysis and reporting.
  • Users experience call processing delays and find dialer functionality development lacking, impacting their overall satisfaction.

What Are Recent G2 Reviews of Puzzel CX Platform?

AnyRoad

AnyRoad is the leading platform for consumer engagement that enables brands to transform consumer events and brand experiences into long-term customer loyalty and revenue. Brands like Diageo, Budweiser, The North Face, and Westfield use AnyRoad to: • Power more effective consumer engagement with a deeper understanding of audiences • Make smarter, data-driven decisions to invest in and improve events resulting in retail sales • Connect experiential to the rest of your consumer journey through integrated systems

Average Rating: 4.7/5.0

Total Reviews: 65

How Do G2 Users Rate AnyRoad?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.9/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind AnyRoad?

  • Seller: AnyRoad
  • Year Founded: 2014
  • HQ Location: San Francisco, CA
  • Twitter: @anyroad
    1,377 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    337 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Food & Beverages, Leisure, Travel & Tourism
  • Company Size: 47% Small, 41% Medium

What Do G2 Reviewers Say About AnyRoad?

AI-generated summary from verified user reviews

Pros
  • Users value the streamlined appointment management of AnyRoad, simplifying event coordination within a single platform.
  • Users appreciate the ease of use of AnyRoad, efficiently managing events from a single platform.
  • Users love how AnyRoad simplifies event management by consolidating everything into a single platform.
Cons
  • Users find AnyRoad's interface not very intuitive, making navigation and usability challenging at times.
  • Users find the poor interface design of AnyRoad to be unintuitive and confusing at times.
  • Users find the interface colors and intuitiveness lacking, which can lead to a frustrating experience.

What Are Recent G2 Reviews of AnyRoad?

What Are G2 Users Discussing About AnyRoad?

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Sleekplan

Sleekplan helps all-size companies to cover the whole feedback loop from collecting feedback and discussing ideas to prioritizing new features and notifying customers about recent updates and announcements.

Average Rating: 4.7/5.0

Total Reviews: 30

How Do G2 Users Rate Sleekplan?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)

Who Is the Company Behind Sleekplan?

  • Seller: Sleekplan
  • Year Founded: 2021
  • HQ Location: Steningehojden, Stockholm
  • Twitter: @sleekplan
    111 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 93% Small, 3% Medium

What Do G2 Reviewers Say About Sleekplan?

AI-generated summary from verified user reviews

Pros
  • Users value the collaborative community that helps shape the product roadmap and streamline feedback processes.
  • Users find Sleekplan's ease of use valuable for managing roadmaps and surveys effortlessly.
Cons
  • Users frequently face poor customer support, with lengthy response times and inadequate AI chatbot assistance.
  • Users are frustrated by the infrequent updates and long wait times for support from Sleekplan.

What Are Recent G2 Reviews of Sleekplan?

What Are G2 Users Discussing About Sleekplan?

Kimola

Kimola lets you scrape and collect feedback from 30+ channels, then analyze, classify, and summarize it all—from product reviews and survey responses to chats and call-center conversations. Whether it’s e-commerce reviews, CSAT responses, or support tickets, Kimola transforms raw feedback into structured insights you can act on. Trusted by clients across 90+ countries Trusted by clients in 90+ countries, 1000+ businesses, Kimola is used by global enterprises like P&G Singapore, Pizza Hut Spain, Michelin Brazil, Honda Netherlands, Costa Coffee UK, Lufthansa Airlines as well as growing SMBs including Plan3, Astropay and Blueberry Markets. Our users range from product and #CX teams to mobile applications, museums, restaurants, and even pilates studios—proving that understanding your customers matters in every industry. Here are TOP features why 1000+ companies choose Kimola: - Collect reviews and conversations across web, social media, mobile App Stores, e-commerce sites, Tripadvisor, Trustpilot, Google Business and more or upload your custom dataset: Your customers are talking everywhere. Kimola makes it easy to gather their voices from websites, social media, mobile app stores, e-commerce platforms, Intercom, Zendesk, and trusted sources like Tripadvisor, Trustpilot, and Google Business—all in one place. - Auto-Classify instantly and analyze themes with multi-labels & multi-sentiments: No need for prior AI training to analyze your reviews. Just upload your dataset and analyze reviews instantly with multi-aspects and multi-sentiments. Because all researchers will know that single labels won't work for the best insights! - Create Custom Models without even training - Create Summarizations No more sifting through thousands of reviews. Kimola automatically generates structured summaries—from feature requests and pain points to usage motivations and executive-ready reports—so you can take action faster. - Export reports to Powerpoint, PDF, Excel, CSV Easily share your findings across teams. Export your insights in PowerPoint, Excel, or CSV formats to plug directly into your reporting workflows. - Analyze in 30+ languages over 95,4% accuracy rate. Kimola analyzes customer feedback in over 30 languages with a very high accuracy rate, helping you understand your audience like never before.

Average Rating: 4.8/5.0

Total Reviews: 24

How Do G2 Users Rate Kimola?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Kimola?

  • Seller: Kimola
  • Year Founded: 2014
  • HQ Location: San Francisco, CALIFORNIA
  • Twitter: @kimola101
    857 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 63% Small, 29% Medium

What Do G2 Reviewers Say About Kimola?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Kimola, finding setup and analysis straightforward and efficient.
  • Users praise Kimola for its high accuracy in thematic and sentiment analysis, surpassing other tools effortlessly.
  • Users value Kimola for its efficient insights generation, transforming customer feedback into actionable strategies effortlessly.
  • Users highlight the time-saving capabilities of Kimola, achieving extensive analysis in just hours with minimal effort.
  • Users praise Kimola's responsive and helpful customer support, enhancing their experience with the platform efficiently.
Cons
  • Users find Kimola's poor interface design frustrating, complicating tasks like purchasing credits and navigating the platform.
  • Users express frustration with the lack of features in Kimola, awaiting promised updates for essential functionalities.
  • Users find the complex setup of Kimola challenging, particularly for those unfamiliar with the system.
  • Users are frustrated by the email issues in Kimola, as they await promised improvements for better functionality.
  • Users find the exporting limitations of Kimola frustrating, lacking essential summaries for better data insight.

What Are Recent G2 Reviews of Kimola?

Chattermill

Chattermill is the AI-native customer feedback analysis and voice of customer platform that unifies fragmented feedback and surfaces what to act on first. Built for the agentic era, it's used by CX, Voice of Customer (VoC), product, support, and insights teams at enterprise brands who need to turn scattered feedback into a clear next move, not another dashboard nobody opens. Chattermill connects to 100+ feedback channels, including surveys, reviews, support tickets, conversations, and social media. It translates and transcribes feedback in 100+ languages, enriches every signal with context (customer ID, channel, location), and classifies each piece of feedback with Lyra, Chattermill's proprietary AI model. Lyra combines aspect-based sentiment analysis, supervised learning, and large language models, so categorization stays consistent even at high volume. Once feedback is organized, teams get metrics tracking for NPS, CSAT, and sentiment, precision insights that point to specific issues and opportunities, AI summaries backed by real customer quotes, impact analysis that shows what's actually moving key metrics, and anomaly detection that flags spikes before they escalate. Reports and dashboards make it easy to share findings and keep every team working from the same picture. Chattermill also connects directly into AI agents through MCP and Skills, so teams can query verified customer intelligence from Claude, ChatGPT, or any MCP-compatible agent without leaving their workflow. Lyra Agent, Chattermill's natively-integrated CX agent, works in the background to surface high-impact insights on its own. Uber, HelloFresh, Booking.com, Tesco, JustEat, and H&M use Chattermill to understand their customers. Uber has 400+ users across CX, product, and operations. HelloFresh used it to launch 7 new brands built around what customers were asking for. Footasylum cut contacts per transaction by 42.8%. Chattermill is SOC 2 Type II and ISO 27001 certified, and compliant with GDPR and CCPA. G2 has recognized Chattermill as a Grid Leader and Momentum Leader in Feedback Analytics.

Average Rating: 4.4/5.0

Total Reviews: 236

How Do G2 Users Rate Chattermill?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.4/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.5/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Chattermill?

  • Seller: Chattermill
  • Year Founded: 2015
  • HQ Location: London
  • Twitter: @ChattermillAI
    460 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    74 employees on LinkedIn®
  • Ownership: Private

Who Uses This Product?

  • Who Uses This: Product Manager, Senior Product Manager
  • Top Industries: Retail, Financial Services
  • Company Size: 48% Medium, 45% Large

What Do G2 Reviewers Say About Chattermill?

AI-generated summary from verified user reviews

Pros
  • Users find Chattermill's ease of use exceptional, enabling quick access to valuable insights without extensive training.
  • Users value the ease of managing customer feedback with Chattermill, enhancing service and decision-making significantly.
  • Users value Chattermill for delivering customer insights that enhance service quality and drive business growth effectively.
  • Users find Chattermill's insight generation invaluable for analyzing feedback, leading to targeted improvements and customer-focused development.
  • Users value the streamlined feedback organization in Chattermill, making performance analysis intuitive and efficient.
Cons
  • Users note insufficient information in Chattermill, highlighting needs for better AI sensitivity, translations, and detailed definitions.
  • Users find the interface not intuitive, making navigation and workflow integration challenging and cumbersome.
  • Users note that the AI limitations hinder insights and guidance, affecting the overall analytical experience.
  • Users highlight inaccuracy issues in Chattermill, noting the need for careful human review of insights.
  • Users find Chattermill's complexity challenging, especially with dropdown navigation and keyword search limitations affecting usability.

What Are Recent G2 Reviews of Chattermill?

What Are G2 Users Discussing About Chattermill?

Qualtrics Customer Experience

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn. Leverage our Frontline Digital (™) Product to analyze customer journeys so you can step in at the right time to remove friction or redirect users to a better experience. Understand digital customer behavior through session replays and frustration detection like rage clicks and mouse thrashing. Use Frontline Locations (™) to compile online reviews within the same platform so you can connect the dots between channels and get a bird’s eye view across the end-to-end customer experience. Bring together feedback from your customers with the voice of your frontline employees and make sense of it all in seconds with our AI-powered platform. Qualtrics is used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands.

Average Rating: 4.3/5.0

Total Reviews: 726

How Do G2 Users Rate Qualtrics Customer Experience?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Qualtrics Customer Experience?

  • Seller: Qualtrics
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Provo, UT
  • Twitter: @Qualtrics
    42,137 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11,647 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Community Manager, Business Data Analyst
  • Top Industries: Information Technology and Services, Higher Education
  • Company Size: 52% Large, 36% Medium

What Do G2 Reviewers Say About Qualtrics Customer Experience?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Qualtrics, finding it intuitive and great for analytics across customer touchpoints.
  • Users value the strong analytics and reporting capabilities of Qualtrics, which enhance customer experience insights and actions.
  • Users find Qualtrics extremely helpful for gaining insights that enhance customer satisfaction and retention strategies.
  • Users value the strong analytics and reporting capabilities of Qualtrics for deep insights into customer feedback.
Cons
  • Users find the complexity of Qualtrics Customer Experience overwhelming, particularly new users needing basic survey functions.
  • Users find the custom setup improvements necessary, especially regarding Text iQ's accuracy in non-English languages.
  • Users find limited customization options in Qualtrics, making it difficult to tailor the platform to specific needs.
  • Users find the platform expensive, which can be a barrier for smaller teams with limited budgets.
  • Users find the platform not intuitive, with a complex UI that can be overwhelming for newcomers.

What Are Recent G2 Reviews of Qualtrics Customer Experience?

What Are G2 Users Discussing About Qualtrics Customer Experience?

Enterpret

Enterpret empowers customer support, CX, and product teams to scale their understanding of customer feedback effortlessly. As your customer base grows and products become more complex, manually tagging and processing feedback quickly becomes unmanageable. Without comprehensive, trustworthy feedback data, product decisions often fall victim to recency bias or whoever speaks the loudest. Enterpret solves this challenge as a Unified Customer Feedback Intelligence platform, consolidating feedback from every critical channel—including Zendesk, Slack, Twitter, NPS surveys, app store reviews, and community forums—into a single source of truth. Leveraging advanced AI, Enterpret automatically categorizes and organizes feedback into a structured hierarchy, surfacing deep, actionable insights that authentically capture the Voice of the Customer. Teams rely on these insights to spot trends, enhance customer retention, drive revenue growth, prioritize effectively, and ensure alignment on the most impactful customer issues. Leading customer-centric companies like Canva, Notion, Strava, Hinge, and The Farmer's Dog use Enterpret to deliver exceptional customer experiences and fuel their growth through insightful feedback analysis.

Average Rating: 4.5/5.0

Total Reviews: 111

How Do G2 Users Rate Enterpret?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.5/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.5/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Enterpret?

  • Seller: Enterpret
  • Company Website:
  • Year Founded: 2020
  • HQ Location: San Francisco, US
  • Twitter: @enterpret_ai
    873 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    77 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Medium, 31% Large

What Do G2 Reviewers Say About Enterpret?

AI-generated summary from verified user reviews

Pros
  • Users find Enterpret's ease of use invaluable, enabling quick insights and streamlined feedback management effortlessly.
  • Users appreciate the effective feedback management of Enterpret, enabling data-driven insights and trend visualization.
  • Users find Enterpret's insight generation powerful and effective, enabling quick visualization of feedback trends across sources.
  • Users appreciate the easy insights generation and ability to connect customer feedback to actionable trends with Enterpret.
  • Users rave about Enterpret's top-notch customer support, consistently receiving quick and effective assistance when needed.
Cons
  • Users struggle with integration issues affecting usability, hindering the widespread adoption of Enterpret within their teams.
  • Users find the difficult setup of Enterpret hinders efficient integration and team adoption, limiting its overall effectiveness.
  • Users note a significant learning curve with Enterpret, requiring time to fully utilize its robust features.
  • Users find the filtering issues in Enterpret overwhelming, challenging their ability to extract actionable insights effectively.
  • Users report inaccuracy in Enterpret, leading to unreliable information and incorrect assumptions being made frequently.

What Are Recent G2 Reviews of Enterpret?

Canvs

Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs solves this by using advanced AI to analyze unstructured data, turning complex customer sentiments into clear, actionable intelligence. By revealing the emotional drivers behind customer behavior, Canvs enables brands to make more empathetic, data-driven decisions that boost customer loyalty, drive innovation, and create deeper connections with their audience.

Average Rating: 4.3/5.0

Total Reviews: 147

How Do G2 Users Rate Canvs?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.5/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Canvs?

  • Seller: Canvs AI
  • Company Website:
  • Year Founded: 2010
  • HQ Location: New York, New York
  • Twitter: @canvsai
    2,656 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Market Research, Entertainment
  • Company Size: 41% Large, 32% Small

What Do G2 Reviewers Say About Canvs?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Canvs, which streamlines analysis and enhances insights with minimal effort.
  • Users love the intuitive AI features of Canvs, enabling quick, effective decision-making and insightful data analysis.
  • Users value the quick insights generation of Canvs, transforming large data sets into meaningful themes effortlessly.
  • Users praise the responsive and helpful customer support of Canvs, enhancing their overall experience and efficiency.
  • Users find Canvs to be incredibly helpful and effective in simplifying complex coding tasks and generating insights.
Cons
  • Users find AI filtering capabilities limited, making it hard to obtain targeted insights from the dataset.
  • Users are frustrated by the inaccuracy of Canvs' filtering capabilities, hindering targeted insights and consistent results.
  • Users experience slow performance when processing larger datasets, leading to frustrating delays during data analysis.
  • Users experience software instability with Canvs, facing glitches and inconsistent performance that hinder effective usage.
  • Users frequently experience accuracy issues with Canvs, often needing to manually correct AI classifications and insights.

What Are Recent G2 Reviews of Canvs?

What Are G2 Users Discussing About Canvs?

Comments Analytics

Valuable, clear, considerable, and remarkable insights from videos, social posts, product pages unstructured text data – to help you better understand the thoughts, feelings, motivations, and decision-making processes of your customers. Comments Analytics is an AI tool that provides an in-depth analysis of unstructured text data, including sentiment analysis, comment categories, named_entities recognition, and keyword extraction. Key Benefits of CommentsAnalytics Services: 1 - Customer Insights 2 - Brand Reputation Management 3 - Product Development and Innovation 4 - Customer Experience Enhancement

Average Rating: 4.8/5.0

Total Reviews: 22

How Do G2 Users Rate Comments Analytics?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.6/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Comments Analytics?

  • Seller: Comments Analytics
  • Year Founded: 2022
  • HQ Location: Hamburg, Hamburg
  • Twitter: @CommentsAnaly
    2 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 96% Small, 4% Large

What Do G2 Reviewers Say About Comments Analytics?

AI-generated summary from verified user reviews

Pros
  • Users value the accuracy of Comments Analytics, finding it essential for improving products based on customer feedback.
  • Users appreciate the ease of understanding in Comments Analytics, finding the interface user-friendly for navigating insights.
  • Users value the ease of use in Comments Analytics, appreciating its user-friendly interfaces for smooth navigation.
  • Users appreciate the efficiency of Comments Analytics, benefiting from smooth navigation and user-friendly interfaces.
  • Users value the efficiency improvement of Comments Analytics, which streamlines sentiment analysis and insights generation effortlessly.

What Are Recent G2 Reviews of Comments Analytics?

Playvox Customer AI

As your conversation volume grows, it becomes hard to stay on top of customer issues and requests. The Prodsight app makes this easy by automatically analysing your Zendesk and Intercom conversations for topics and sentiment and producing a continuously updated report on the most common user issues. As a Customer Support Manager, you can use the Prodsight app to stay on top of customer issues and reduce support ticket volumes by writing well-informed help articles. As a Product Manager, you can use the Prodsight app to identify feature requests and usability issues. This would help you prioritise product roadmaps, keep you grounded in customer feedback and get buy-in from your team mates. To find out what user issues Prodsight will unearth for you, start a free 7-day trial.

Average Rating: 4.6/5.0

Total Reviews: 79

How Do G2 Users Rate Playvox Customer AI?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.1/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Playvox Customer AI?

  • Seller: Playvox
  • Year Founded: 2012
  • HQ Location: Sunnyvale, CA
  • Twitter: @PlayVoxCX
    1,675 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Computer Software
  • Company Size: 50% Medium, 39% Small

What Do G2 Reviewers Say About Playvox Customer AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of tracking issues with Playvox Customer AI, enhancing service quality effortlessly.
  • Users praise the ease of use of Playvox Customer AI, simplifying issue tracking and enhancing service quality.
  • Users value the ease of tracking issues with Playvox Customer AI, enhancing service quality tremendously.
  • Users value the tracking efficiency of Playvox Customer AI, making issue resolution and service quality significantly easier.

What Are Recent G2 Reviews of Playvox Customer AI?

What Are G2 Users Discussing About Playvox Customer AI?

Feedbackly

Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent automation, Feedbackly allows you to collect and analyze customer feedback from nearly any channel in one centralized platform, taking action through seamless integrations. What sets Feedbackly apart is our exclusive Emotional Value Index (EVI®)—the only Customer Experience Management platform that quantifies how customers feel throughout their journey. By understanding the emotions driving customer behavior, you can better target what leads to conversions, retention, or churn. Beyond cutting-edge tools, Feedbackly provides exceptional customer support through personalized onboarding, success programs, and CX Academy training, ensuring your team is empowered to deliver top-tier experiences. With a 95% customer retention rate, we’re committed to creating the happiest customers in the world.

Average Rating: 4.3/5.0

Total Reviews: 29

How Do G2 Users Rate Feedbackly?

  • Has the product been a good partner in doing business?: 6.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Feedbackly?

  • Seller: Feedbackly.
  • Year Founded: 2012
  • HQ Location: Helsinki, Finland
  • Twitter: @feedbacklyapp
    1,792 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 55% Small, 38% Medium

What Are Recent G2 Reviews of Feedbackly?

Inia Debnath
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Researched and written by Inia Debnath
Updated