G2

Tiffany R.

Head of Consumer Experience

Mid-Market (51-1000 emp.)

8/6/2026

"Zonka wins on product and people"

5/5

What do you like best about Zonka Feedback?

Zonka was easy for our dev team to implement. The customer support is incredibly responsive. I've had tons of vendors put requests on a roadmap that never get executed on, but Zonka listens and acts. I brought them an idea, and they built and launched it within 2 weeks. Then, I saw it promoted in their newsletter for others to benefit from! Review collected by and hosted on G2.com.

What do you dislike about Zonka Feedback?

We run different surveys, and it would be nice to aggregate those results more easily. Review collected by and hosted on G2.com.

What problems is Zonka Feedback solving and how is that benefiting you?

One of our company goals is to execute on customer obsession. However, we weren't measuring that in any way. Implementing Zonka has helped us measure NPS and CES. We now have baselines for those metrics as well as qualitative feedback that is getting integrated into our product roadmap. Review collected by and hosted on G2.com.