Parchment
Parchment believes credentials matter in the lifelong journey of a learner. We deliver innovative solutions through the most comprehensive digital credential management platform on the market. K-12, higher education, and professional organizations can connect through a single platform to securely and efficiently send, receive, and engage with credentials of all types. As a scaled partner focused on modernizing the exchange of verifiable academic and professional credentials, the Parchment platform helps millions of learners, 3,000+ districts, 2,000+ university registrar offices, 10 state education agencies, and 7,400+ receivers (including university admissions offices, background check companies, employers, college application services, OPMs, and certification and licensing boards) exchange more than 100 million transcripts, diplomas, certificates and other credentials globally. Founded in 2003, Parchment is headquartered in Scottsdale, AZ.
Average Rating: 4.0/5.0
Total Reviews: 58
How Do G2 Users Rate Parchment?
- Quality of Support: 7.9/10 (Category avg: 8.7/10)
- Interoperability: 8.3/10 (Category avg: 8.4/10)
- Reporting: 8.5/10 (Category avg: 8.5/10)
- Performance: 8.8/10 (Category avg: 8.9/10)
Who Is the Company Behind Parchment?
- Seller: Instructure
- Year Founded: 2008
- HQ Location: Salt Lake City, Utah
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Twitter: @Instructure
12,576 Twitter followers -
LinkedIn® Page: www.linkedin.com
2,279 employees on LinkedIn® - Ownership: NYSE: INST
Who Uses This Product?
- Who Uses This: Registrar
- Top Industries: Education Management, Higher Education
- Company Size: 46% Small, 36% Medium
What Do G2 Reviewers Say About Parchment?
AI-generated summary from verified user reviews
Pros
- Users highlight the excellent customer support from Parchment, featuring prompt responses and knowledgeable representatives.
- Users find Parchment easy to use, appreciating its efficiency and excellent customer support for academic programs.
- Users value the excellent customer service from Parchment, appreciating prompt responses and thorough assistance for their needs.
- Users value the excellent customer service from Parchment, appreciating prompt responses and thorough assistance for their needs.
- Users value the exceptional professional development resources offered by Parchment, enhancing their skills and workflow understanding.
Cons
- Users are frustrated with poor design as it leads to unreliable delivery and issues with diploma printing.
- Users find the limited branding customization frustrating, as it restricts control over the product's appearance for institutions.
- Users find the short inactivity time leading to frequent logoffs frustrating, complicating their use of Parchment.
- Users express frustration with limited options for updating information due to holds and issues with diploma quality.
- Users experience upload issues with rosters and diplomas, affecting accuracy and timely processing of important documents.
What Are Recent G2 Reviews of Parchment?
"Customer Service is on Target"
Rating: 5.0/5.0 stars
— Dawn B.
"Overall, Parchment does a pretty good job, but there are ways Parchment could improve."
Rating: 4.5/5.0 stars
— Rhonda C.

