Best Customer Success Software - Page 2

How Many Customer Success Software Products Does G2 Track?

Total Products under this Category: 95

Category Stats (Oct 2026)

  • Average Rating: 4.6/5 (↓0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Verint Voice of the Customer (+0.69%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month

Last updated: October 23, 2026

How Does G2 Rank Customer Success Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 18,300+ Authentic Reviews
  • 95+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Customer Success Software

G2 Grid® for Customer Success Software plotting products by satisfaction and market presence

Highlighted products: Freshdesk, HubSpot Service Hub, ChurnZero, Gainsight Customer Success, Planhat, Custify, Vitally, and Totango.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-success/grids.json?focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=churnzero&focus%5B%5D=gainsight-customer-success&focus%5B%5D=planhat&focus%5B%5D=custify&focus%5B%5D=vitally&focus%5B%5D=totango)

Hook

Hook enables businesses to grow revenue from their customers using data. We help revenue teams forecast their growth, focus their time and act faster. We monitor all aspects of how your customers engage with your team and product to know when things are going well, and when things aren't going as expected. Hook helps your team to take action by triggering engagement through emails and nudges, and we measure what works. Through predictive machine learning, we take the guesswork out of your day to day and focus your time where it matters most. Visit us at hook.co and follow @hook-technology on Linkedin

Average Rating: 4.7/5.0

Total Reviews: 53

How Do G2 Users Rate Hook?

  • Scalability: 9.1/10 (Category avg: 8.9/10)
  • Workflow Capability: 8.2/10 (Category avg: 8.8/10)
  • Performance & Reliability: 9.0/10 (Category avg: 8.9/10)
  • Ease of Use: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind Hook?

  • Seller: Hook
  • Year Founded: 2020
  • HQ Location: London, England
  • LinkedIn® Page: www.linkedin.com
    80 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 85% Medium, 11% Large

What Do G2 Reviewers Say About Hook?

AI-generated summary from verified user reviews

Pros
  • Users value the visibility into customer usage data, enabling them to identify risks and seize growth opportunities effectively.
  • Users value the actionable insights and reporting from Hook, enhancing their team’s data-driven approach to customer success.
  • Users value the intuitive dashboards for effortless tracking of customer data and managing business growth.
  • Users appreciate the detailed reporting features of Hook, enabling effective risk management and growth identification.
  • Users value the enhanced engagement tracking of Hook, providing valuable insights for achieving success effortlessly.
Cons
  • Users face bugs and saving issues with the note management feature, causing frustration but not severely impacting usability.
  • Users experience dashboard issues with glitches and missing customer data, leading to annoying but non-critical disruptions.
  • Users experience data delays which can affect accuracy and lead to frustrations with engagement metrics.
  • Users report data inaccuracy, experiencing delays and occasional unreliability before improvements were made to the system.
  • Users notice some inaccurate forecasting initially, but improvements in data reliability are expected over time.

What Are Recent G2 Reviews of Hook?

Catalyst

Catalyst, now part of Totango, empowers teams to identify and capitalize on expansion and upsell opportunities, driving recurring revenue growth. Built to simplify complex strategies, it helps businesses achieve sustainable success by aligning each action with your customer’s key objectives, ensuring they achieve their desired outcomes for your product or service. Catalyst unlocks your team’s potential to deliver smarter, faster, and scalable results, paving the way for long-term success. Learn more here!

Average Rating: 4.5/5.0

Total Reviews: 656

How Do G2 Users Rate Catalyst?

  • Scalability: 8.6/10 (Category avg: 8.9/10)
  • Workflow Capability: 8.2/10 (Category avg: 8.8/10)
  • Performance & Reliability: 8.5/10 (Category avg: 8.9/10)
  • Ease of Use: 8.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Catalyst?

  • Seller: Totango
  • Company Website:
  • Year Founded: 2010
  • HQ Location: New York, NY
  • LinkedIn® Page: www.linkedin.com
    116 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Senior Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 75% Medium, 13% Small

What Do G2 Reviewers Say About Catalyst?

AI-generated summary from verified user reviews

Pros
  • Users find Catalyst's intuitive interface remarkably easy to use, enhancing customer success management and engagement efficiently.
  • Users love the automation features of Catalyst, enhancing efficiency in managing customer interactions and driving retention.
  • Users value the proactive customer engagement features of Catalyst, enhancing relationships and driving effective outcomes efficiently.
  • Users appreciate the seamless integrations with their tech stack, streamlining operations and enhancing data consistency.
  • Users appreciate the intuitive and clean interface of Catalyst, facilitating easy navigation and quick value realization.
Cons
  • Users experience a challenging learning curve with Catalyst, especially if unfamiliar with CS platforms, complicating initial use.
  • Users face integration issues, especially with Outreach, complicating workflows and limiting effective account management.
  • Users are frustrated by the missing features in Catalyst, leading to inefficiencies and complications in workflow management.
  • Users find the interface not intuitive, making simple tasks complex and often frustrating during use.
  • Users feel that the limited customization options hinder the ability to create tailored dashboards and sync objects effectively.

What Are Recent G2 Reviews of Catalyst?

What Are G2 Users Discussing About Catalyst?

Kapta

Account Management Software Reimagined Prioritize customer retention. Accelerate revenue growth. Transform client relationships. Scale your team with ease. Kapta's software allows Account Management and Customer Success leaders to answer 3 critical questions about their customers: 1) Which customers are healthy and which are at risk? 2) Do we have actionable and accountable plans (growth plans, save plans, close plans) in place with each strategic account? 3) How do we measure and communicate value to customers?

Average Rating: 4.7/5.0

Total Reviews: 18

How Do G2 Users Rate Kapta?

  • Scalability: 9.0/10 (Category avg: 8.9/10)
  • Workflow Capability: 9.2/10 (Category avg: 8.8/10)
  • Performance & Reliability: 9.1/10 (Category avg: 8.9/10)
  • Ease of Use: 8.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Kapta?

  • Seller: Kapta
  • Year Founded: 2008
  • HQ Location: Boulder, CO.
  • Twitter: @kapta
    1,520 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 56% Medium, 39% Small

What Do G2 Reviewers Say About Kapta?

AI-generated summary from verified user reviews

Pros
  • Users value the intuitive reporting and robust tracking capabilities of Kapta for effective account management.
  • Users highly value the excellent customer support and onboarding provided by Kapta, enhancing their account management experience.
  • Users value the efficiency of Kapta, finding it simplifies account management and enhances engagement strategies.
  • Users love the intuitive reporting and features of Kapta, enhancing account management and engagement strategies.
  • Users appreciate the intuitive reporting and sentiment analysis from Kapta, enhancing account engagement strategies effectively.

What Are Recent G2 Reviews of Kapta?

What Are G2 Users Discussing About Kapta?

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RetainSure

CS teams don't lose $$ to visibility; they lose it to bandwidth. CSMs spend hours building QBRs, pulling data before renewal calls, and manually tracking health scores in spreadsheets. Meanwhile 12 to 15% of ARR walks out the door every year, most of it from accounts nobody saw coming. RetainSure helps deploy AI agents for customer success and onboarding teams. Not a tool that helps work faster. Set of agents that does the work, so CSMs can spend their time where humans actually matter: the relationship. What the agent handles: - Churn prediction, 45 days before it happens, with the specific reason (usage drop, no logins, open tickets) - Account summaries pushed straight into Slack, so every call starts fully briefed - Upsell signals surfaced automatically from your existing book of business - QBRs generated in 2 minutes, not 4 hours Results? - 29% reduction in churn - 20% higher expansion revenue - 24% increase in ARR under management per rep Built for CS teams at SaaS companies who are stretched thin and tired of tools that just organize the mess instead of clearing it.

Average Rating: 4.8/5.0

Total Reviews: 20

How Do G2 Users Rate RetainSure?

  • Scalability: 10.0/10 (Category avg: 8.9/10)
  • Workflow Capability: 9.0/10 (Category avg: 8.8/10)
  • Performance & Reliability: 10.0/10 (Category avg: 8.9/10)
  • Ease of Use: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind RetainSure?

Who Uses This Product?

  • Who Uses This: Customer Success Manager
  • Top Industries: Computer Software
  • Company Size: 80% Medium, 20% Small

What Do G2 Reviewers Say About RetainSure?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent customer support from RetainSure, noting responsiveness and deep understanding of needs.
  • Users value the highly personalized insights from RetainSure, enhancing efficiency and organization in customer success roles.
  • Users value the AI integration in RetainSure, enhancing decision-making with actionable insights and streamlined processes.
  • Users find RetainSure to be extremely intuitive and easy to use, streamlining customer retention processes effectively.
  • Users value the proactive retention actions of RetainSure, enhancing efficiency and improving customer journey management.
Cons
  • Users find difficult reporting as some features take time to explore and lack customization options.
  • Users find the learning curve steep, as some features require time to explore and reporting lacks customization.
  • Users experience a steep learning curve with advanced features, requiring initial time investment for better value.

What Are Recent G2 Reviews of RetainSure?

Customerscore.io

Customerscore.io is the AI-native Customer Success platform for B2B SaaS teams that own retention and expansion. Every morning, each CSM knows which accounts need them today and why: which renewal is at risk, which onboarding is stalling, which account is ready to grow. And they walk into every conversation prepared. Know who needs you today, and why Every morning, each CSM sees which accounts need them today, each with the reason behind it: "Renewal in 45 days, usage down 31%", "Added 12 seats, ready for upsell". No dashboards to interpret, no guessing who to call first. Walk into every call prepared Every account has one record with usage, billing, CRM, support and recorded calls. The account brief and QBR and renewal prep are built from that full history, so your team spends its time on the conversation, not on collecting data. Predictive scoring that knows each account Rule-based health scores apply one set of thresholds to every customer, so they fit everyone and no one at the same time. Customerscore.io scores every account individually, against its own history and usage rhythm. A school that goes quiet in summer or a retailer that slows down after the holidays is not flagged as churn risk, but the same drop in an account that never slows down is. Every account gets a churn-risk and upsell score from 1 to 5, recalculated daily from models trained on tens of thousands of SaaS users and tuned to your data. Nobody has to design or maintain health score rules, and every score shows the drivers and brakes behind it. Run onboarding and renewals with your customer Customer Rooms give each account a shared workspace on one link, with no login on the customer's side: a plan both sides see and update, tasks for your team and theirs, files and comments. Built for onboarding, implementations, renewals and QBR follow-ups. Never lose a follow-up Every signal can become a task with an owner, a due date and a priority, next to the account it belongs to. Slack alerts tell the account owner the moment something changes. Automated email playbooks cover the accounts that need no human touch. Survio grew upsell revenue by 94%. Ask anything about any customer Ask in plain language, in Slack or in Claude via our MCP server: "Who should I worry about this week?", "Which accounts are ready to expand?" Connected to your stack Native two-way sync with HubSpot, Salesforce and Pipedrive. Connect Stripe, Chargebee, Mixpanel, PostHog, Segment, Intercom, Zendesk, Snowflake, Postgres or any internal source via API and SDK. Built for: Customer Success teams at B2B SaaS companies that own renewals and NRR and want Planhat-level depth without a configuration project or an admin to run it. Used by teams like tl;dv, Apify, awork and Survio. "It gives us a clear read on customer health and feature adoption, and the Slack alerts keep us on top of every trend. Setup was super easy and the team support is amazing." Katja V., Head of Customer Success, tl;dv Live in 1 to 3 weeks, expert-led: the team behind the scoring engine connects your data and tunes the models to your business. You work with senior experts, not a ticket queue. Passes your security review: ISO 27001, GDPR, EU data residency.

Average Rating: 4.8/5.0

Total Reviews: 41

How Do G2 Users Rate Customerscore.io?

  • Scalability: 9.4/10 (Category avg: 8.9/10)
  • Workflow Capability: 9.4/10 (Category avg: 8.8/10)
  • Performance & Reliability: 9.6/10 (Category avg: 8.9/10)
  • Ease of Use: 9.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Customerscore.io?

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 61% Small, 39% Medium

What Do G2 Reviewers Say About Customerscore.io?

AI-generated summary from verified user reviews

Pros
  • Users praise the automation features of CustomerScore.io for enhancing customer engagement and improving operational efficiency.
  • Users appreciate the improved customer engagement from CustomerScore.io, enabling proactive support and higher satisfaction levels.
  • Users value the proactive approach of Customerscore.io, effectively identifying high-risk customers and enhancing engagement strategies.
  • Users praise the intuitive and simple interface of CustomerScore.io, making customer management efficient and straightforward.
  • Users appreciate the responsive and supportive customer support team at CustomerScore.io, enhancing their overall experience.
Cons
  • Users notice dependency issues due to incomplete CRM integration, though helpful links make it manageable.
  • Users note a small learning curve during setup, which may affect initial user experience with Customerscore.io.
  • Users find the limited customization in reporting features somewhat restrictive, though the overall experience remains smooth.

What Are Recent G2 Reviews of Customerscore.io?

Aviso

Aviso is a leading AI revenue platform, highly regarded by enterprise giants such as Honeywell, Microsoft GitHub, HPE, and Citi for its exceptional ability to close deals, boost revenue growth, and mitigate risks. By merging human expertise with cutting-edge AI, Aviso consistently delivers remarkable results, including a 40% increase in deal win rates, a 15-36% rise in revenue, and 30% savings in CRM expenses. The core strengths of the Aviso AI Platform include: 1) AI-Guided Deal Forecasting 2) Pipeline & Deal Management 3) Relationship & Activity Intelligence 4) Conversational Intelligence 5) Coaching & Enablement 6) NLP Analytics & Reporting 7) Go-To-Market (GTM) Collaboration 8) Sales Engagement 9) Lead Intelligence 10) Customer Success Intelligence Central to Aviso's Generative AI approach is MIKI, the world's first Generative AI Chief of Staff for Revenue Intelligence, designed to boost GTM teams' productivity and save reps up to 15-20 hours/week. MIKI combines Aviso's core AI models with Generative AI to help various GTM personas with Account Research, Sales Planning & Management, Buyer Meeting Preparation, Prospecting, CRM updates Automation, Email follow-ups, and more. Aviso's platform integrates data from its comprehensive databases, CRM systems, and external sources, processed through an advanced AI/ML layer. This sophisticated system, accessible through web and mobile applications, optimizes customer interactions and sales decisions by harnessing MIKI's insights yet preserves the essential human element in these interactions. Aviso's contribution to advancing Generative AI in Revenue Operations has garnered recognition on prominent financial platforms like the NYSE and Nasdaq. Aviso has been making waves across the research landscape with notable mentions in Forrester Research, Constellation Research, and Harvard Business Review. In the G2 Fall 2023 APAC report, Aviso was distinguished in Customer Revenue Optimization and rated as a High Performer in AI Sales Assistants for enterprise and mid-market sectors, in addition to Sales Analytics. Find your Revenue True North with Aviso AI at www.aviso.com.

Average Rating: 4.3/5.0

Total Reviews: 981

How Do G2 Users Rate Aviso?

  • Ease of Use: 8.4/10 (Category avg: 8.9/10)

Who Is the Company Behind Aviso?

  • Seller: Aviso, Inc.
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Redwood City, CA
  • Twitter: @AvisoInc
    895 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    384 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Account Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 42% Large, 42% Medium

What Do G2 Reviewers Say About Aviso?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use with Aviso's intuitive filters and clear dashboards for efficient tracking.
  • Users value the AI prediction feature in Aviso, enhancing clarity and focus during forecasting and performance evaluations.
  • Users appreciate the abundant features of Aviso, facilitating comprehensive and user-friendly sales forecasting.
  • Users value the clean interface and logical organization of Aviso, enhancing navigation and insights for better forecasting.
  • Users value the efficiency of Aviso, streamlining their forecasting and data management for a smoother experience.
Cons
  • Users find the learning curve steep, with difficult initial setup and a lack of visibility into their progress.
  • Users report slow loading times with Aviso, facing frustrating delays of over 10 seconds on each page.
  • Users report inaccurate data from Aviso, particularly concerning salesforce integration and AI forecasts.
  • Users find Aviso lacking key features, such as incomplete forecasting capabilities, which complicate their processes.
  • Users experience slow performance with Aviso, facing lag and long load times that hinder productivity.

What Are Recent G2 Reviews of Aviso?

What Are G2 Users Discussing About Aviso?

TeamSupport

TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing.

Average Rating: 4.4/5.0

Total Reviews: 877

How Do G2 Users Rate TeamSupport?

  • Ease of Use: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind TeamSupport?

  • Seller: TeamSupport
  • Year Founded: 2008
  • HQ Location: Dallas, TX
  • Twitter: @TeamSupport
    13,505 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    63 employees on LinkedIn®
  • Phone: +1 (800) 596-2820

Who Uses This Product?

  • Who Uses This: Software Engineer, Software Developer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 44% Medium, 39% Small

What Do G2 Reviewers Say About TeamSupport?

AI-generated summary from verified user reviews

Pros
  • Users commend TeamSupport for its comprehensive feature set, enhancing efficiency and improving team collaboration and customer service.
  • Users find TeamSupport's interface easy to use, enhancing their efficiency and overall customer support experience.
  • Users appreciate the helpful support from TeamSupport, enhancing issue resolution and onboarding experiences significantly.
  • Users value the exceptional customer support of TeamSupport, noting its helpfulness, communication, and assistance during onboarding.
  • Users value the task reminders of TeamSupport, greatly enhancing their organization and efficiency in managing workloads.
Cons
  • Users are facing a steep learning curve with TeamSupport, finding the interface less intuitive and challenging to navigate.
  • Users find the slow loading of TeamSupport frustrating, impacting efficiency during client interactions and ticket management.
  • Users often experience slow performance with TeamSupport, causing inconvenience and delays in managing email communication effectively.
  • Users find the search functionality inadequate, struggling to efficiently locate relevant tickets and manage bulk edits.
  • Users note the need for improved integration with other software tools to enhance TeamSupport's functionality and customization.

What Are Recent G2 Reviews of TeamSupport?

What Are G2 Users Discussing About TeamSupport?

ClientSuccess

ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base. We deliver a holistic, personal approach to managing success throughout the customer lifecycle. Our true Customer Success Management Platform™ provides actionable insights, rich customer analytics, and best practices to reduce churn, increase revenue, and maximize the lifetime value of the customer. We believe that SaaS is more than software and service. It’s about relationships. Think beyond acquisition and support. You want a customer for life. And not one that exists because they’re locked into a contract. You want a customer that chooses to partner with you because you help them accomplish their goals and succeed—through personal relationships and delightful experiences. ClientSuccess is more than a reporting tool that users reference once or twice a week. We're a true customer management platform, providing a powerful solution for the front-line customer success managers and actionable insights for Executives.

Average Rating: 4.4/5.0

Total Reviews: 420

How Do G2 Users Rate ClientSuccess?

  • Scalability: 8.1/10 (Category avg: 8.9/10)
  • Workflow Capability: 7.9/10 (Category avg: 8.8/10)
  • Performance & Reliability: 8.3/10 (Category avg: 8.9/10)
  • Ease of Use: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind ClientSuccess?

  • Seller: ClientSuccess
  • Year Founded: 2014
  • HQ Location: American Fork, UT
  • Twitter: @clientsuccess
    2,157 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    37 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Director of Customer Success
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 55% Medium, 42% Small

What Do G2 Reviewers Say About ClientSuccess?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the detailed client management features of ClientSuccess, enabling effective support and enhanced customer engagement.
  • Users value the stellar customer support from ClientSuccess, enhancing their daily operations and customer interactions.
  • Users value the engagement integration with Outlook, enhancing their customer support and meeting preparation.
  • Users value the robust analytics tools in ClientSuccess, enhancing their ability to support customers effectively.
  • Users value the automation capabilities of ClientSuccess, enhancing customer support through efficient tracking and integration.
Cons
  • Users are frustrated by the field limitations that restrict the number of active goals for clients.
  • Users are frustrated by the limited customization options in ClientSuccess, such as restrictions on active goals per client.
  • Users are frustrated by the limited features of ClientSuccess, particularly the cap on active client goals.
  • Users feel the UI is overly complicated and would benefit from simplification for a better experience.

What Are Recent G2 Reviews of ClientSuccess?

What Are G2 Users Discussing About ClientSuccess?

Statisfy Agentic Customer Success Platform

Statisfy’s Agentic Customer Success Platform is built to automate and streamline complex customer success workflows. Our Health Agent manages account health and provides recommended best next steps, boosting both renewals and expansion. Our Meeting Agent automates the entire meeting lifecycle, increasing productivity and therefore revenue per employee. And our Knowledge Agent makes customer insights accessible and useful to every person in the organization, improving organizational agility and accelerating decision-making.

Average Rating: 4.8/5.0

Total Reviews: 16

How Do G2 Users Rate Statisfy Agentic Customer Success Platform?

  • Scalability: 8.3/10 (Category avg: 8.9/10)
  • Workflow Capability: 9.4/10 (Category avg: 8.8/10)
  • Performance & Reliability: 6.7/10 (Category avg: 8.9/10)
  • Ease of Use: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind Statisfy Agentic Customer Success Platform?

Who Uses This Product?

  • Who Uses This: Customer Success Manager
  • Top Industries: Computer Software
  • Company Size: 56% Medium, 25% Small

What Do G2 Reviewers Say About Statisfy Agentic Customer Success Platform?

AI-generated summary from verified user reviews

Pros
  • Users praise the world-class customer support from Statisfy, ensuring customization and quick responses for their needs.
  • Users find Statisfy Agentic easy to use, with automated note-taking and clear insights enhancing efficiency and productivity.
  • Users value the efficiency of Statisfy, significantly saving time by streamlining customer insights and operational tasks.
  • Users appreciate the AI-powered insights of Statisfy, enhancing efficiency and enabling proactive customer engagement easily.
  • Users value the time-saving capabilities of Statisfy, enjoying efficient access to actionable customer insights without hassle.
Cons
  • Users note the need for improved automation functionality and more intuitive reporting features for better insights.
  • Users find the difficult reporting in Statisfy limits their ability to gain deeper insights and track performance trends.
  • Users suggest that documentation and analytics capabilities require enhancements for better usability and actionable insights.
  • Users note the missing features in Statisfy Agentic, feeling it's still developing compared to competitors.
  • Users feel that the reporting lacks depth, making it difficult to derive actionable insights effectively.

What Are Recent G2 Reviews of Statisfy Agentic Customer Success Platform?

ZapScale

ZapScale is an AI-powered customer success platform for B2B SaaS companies, designed for CS organizations to help them foster stronger customer relationships. Designed to reduce customer churn, improve retention and drive upsell opportunities, ZapScale gives your CS team AI-driven the insights, automation and predictive analytics that you need to truly understand and support each customer.

Average Rating: 4.8/5.0

Total Reviews: 114

How Do G2 Users Rate ZapScale?

  • Scalability: 9.0/10 (Category avg: 8.9/10)
  • Workflow Capability: 9.2/10 (Category avg: 8.8/10)
  • Performance & Reliability: 9.4/10 (Category avg: 8.9/10)
  • Ease of Use: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind ZapScale?

  • Seller: ZapScale Inc.
  • Year Founded: 2021
  • HQ Location: Delaware, US
  • Twitter: @ZapScale
    35 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 53% Small, 45% Medium

What Do G2 Reviewers Say About ZapScale?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of ZapScale, experiencing a smooth setup and quick implementation with strong support.
  • Users value the 360° customer view of ZapScale, enhancing data accessibility for better decision-making and success.
  • Users value the automation features of ZapScale, significantly enhancing efficiency and streamlining customer success processes.
  • Users appreciate the dedicated Customer Success team of ZapScale, which effectively addresses their needs and enhances experience.
  • Users rave about the extraordinary customer support from ZapScale, enhancing their overall experience and efficiency.
Cons
  • Users note significant missing features in ZapScale, which limits its functionality for scaling operations effectively.
  • Users note that the slow performance of ZapScale, particularly in loading times, could use significant improvement.
  • Users find the limited customization options in ZapScale restrict their ability to tailor the platform to their needs.
  • Users find the limited features of ZapScale inadequate for scaling, revealing gaps post-implementation.
  • Users find the UI complexity challenging, suggesting that simplifying it would enhance the overall experience.

What Are Recent G2 Reviews of ZapScale?

CustomerSuccessBox

CustomerSuccessBox is an AI powered customer success software for B2B SaaS. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution which could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption and usage analysis, and calculating customer health score. It enables customer success managers (CSM)to deliver a consistent customer onboarding experience, improve customer retention, reduce churn,drive upsell and expansion and improve monthly recurring revenue (MRR) and lifetime value (LTV) for SaaS businesses. CustomerSuccessBox processes millions of activities from 250,000 plus end users every week and the patent pending technology is built to handle ~ 2,200 events/second to monitor customer account health. CustomerSuccessBox is being used by global clients like Pipedrive, Raken, Locus, Headset, Netcore, Propertybase, Orange, Hubilio and more.

Average Rating: 4.5/5.0

Total Reviews: 134

How Do G2 Users Rate CustomerSuccessBox?

  • Scalability: 8.6/10 (Category avg: 8.9/10)
  • Workflow Capability: 8.7/10 (Category avg: 8.8/10)
  • Performance & Reliability: 8.5/10 (Category avg: 8.9/10)
  • Ease of Use: 8.6/10 (Category avg: 8.9/10)

Who Is the Company Behind CustomerSuccessBox?

  • Seller: CustomerSuccessBox
  • Year Founded: 2018
  • HQ Location: San Francisco, California
  • Twitter: @CustSuccessBox
    733 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 73% Medium, 22% Small

What Are Recent G2 Reviews of CustomerSuccessBox?

What Are G2 Users Discussing About CustomerSuccessBox?

Cloud Coach

From Onboarding to Professional Services and Success, post-sales teams are in constant dialogue with your customers. Touchpoints are fragmented, with colleagues working in system silos, driven by separate KPIs and working to contrasting health scores. At Cloud Coach, we break down these barriers. Our one tool for key post-sales processes helps your teams run Customer Onboarding projects, PSA and Customer Success processes without ever leaving Salesforce. One team, working from one platform.

Average Rating: 4.5/5.0

Total Reviews: 172

How Do G2 Users Rate Cloud Coach?

  • Scalability: 8.0/10 (Category avg: 8.9/10)
  • Workflow Capability: 7.9/10 (Category avg: 8.8/10)
  • Performance & Reliability: 7.7/10 (Category avg: 8.9/10)
  • Ease of Use: 8.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Cloud Coach?

  • Seller: Cloud Coach
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Fort Collins, Colorado
  • Twitter: @cloudcoach
    116 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    42 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Project Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 54% Medium, 31% Small

What Do G2 Reviewers Say About Cloud Coach?

AI-generated summary from verified user reviews

Pros
  • Users find Cloud Coach's user-friendly interface enhances productivity and collaboration, streamlining project management effortlessly.
  • Users value the seamless project management features of Cloud Coach that enhance organization and productivity across teams.
  • Users value the seamless integration with Salesforce, enhancing visibility and collaboration across projects and tasks.
  • Users value the seamless integration with Salesforce, enabling efficient project management without switching applications.
  • Users appreciate the seamless Salesforce integration of Cloud Coach, enhancing visibility and streamlining project management.
Cons
  • Users find the steep learning curve of Cloud Coach intimidating, making initial navigation challenging for new users.
  • Users find Cloud Coach to have high complexity, making navigation and customization challenging, especially for newcomers.
  • Users find missing features frustrating, limiting customization and setup, especially for advanced task management and tracking.
  • Users note the limited customization options in Cloud Coach can complicate workflows and affect performance negatively.
  • Users find Cloud Coach to have a complex usability that makes navigation difficult, especially for new users.

What Are Recent G2 Reviews of Cloud Coach?

What Are G2 Users Discussing About Cloud Coach?

RevSetter

RevSetter is a cutting-edge CS and revenue platform built on a unique data model and insights engine to super-charge customer success, account management, and revenue teams across the globe. RevSetter unlocks the efficiency of your revenue-facing teams – starting with a streamlined onboarding and fast time-to-value, it’s fully customizable for ICs, managers, and the C-Suite and capable of powering the actions and workflows of the full revenue journey. We built our platform to address the market’s current challenges, while also future-proofing the evolving needs of revenue teams worldwide. It’s time to empower your business with a comprehensive set of solutions ranging from automated workflows, robust data management, dynamic customer journeys, product usage analytics, and much more – all in one innovative solution.

Average Rating: 4.8/5.0

Total Reviews: 12

How Do G2 Users Rate RevSetter?

  • Scalability: 9.5/10 (Category avg: 8.9/10)
  • Workflow Capability: 9.3/10 (Category avg: 8.8/10)
  • Performance & Reliability: 8.8/10 (Category avg: 8.9/10)
  • Ease of Use: 9.7/10 (Category avg: 8.9/10)

Who Is the Company Behind RevSetter?

  • Seller: RevSetter
  • Year Founded: 2020
  • HQ Location: Santa Monica, US
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Games
  • Company Size: 92% Small, 8% Medium

What Are Recent G2 Reviews of RevSetter?

Ecosystems

Ecosystems is the first revenue operating system (OS) built entirely on value. Designed to align everyone on value, your company, your customers, and your partners are empowered to quantify the business value being delivered. Through AI-driven analytics and integrations like Salesforce, Microsoft Dynamics, Gainsight, and HubSpot, individual value conversations are transformed into a centralized cloud asset for improved decisions throughout the organization. Learn how leading companies such as Google Cloud, HP, Palo Alto Networks, and ServiceNow use Ecosystems at https://ecosystems.io/.

Average Rating: 4.9/5.0

Total Reviews: 10

How Do G2 Users Rate Ecosystems?

  • Scalability: 5.0/10 (Category avg: 8.9/10)
  • Workflow Capability: 8.3/10 (Category avg: 8.8/10)
  • Performance & Reliability: 8.3/10 (Category avg: 8.9/10)
  • Ease of Use: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Ecosystems?

  • Seller: Ecosystems
  • Year Founded: 2000
  • HQ Location: Remote, US
  • Twitter: @ValueMadeClear
    346 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    85 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 90% Large, 10% Medium

What Are Recent G2 Reviews of Ecosystems?

Startdeliver

Startdeliver is for Customer Success what CRM is for Sales. A platform that helps CS teams monitor customer health, manage projects and automate workflows – made to be easy to use, easy to integrate, and easy to maintain.

Average Rating: 4.5/5.0

Total Reviews: 42

How Do G2 Users Rate Startdeliver?

  • Scalability: 8.5/10 (Category avg: 8.9/10)
  • Workflow Capability: 8.2/10 (Category avg: 8.8/10)
  • Performance & Reliability: 9.0/10 (Category avg: 8.9/10)
  • Ease of Use: 8.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Startdeliver?

  • Seller: Startdeliver
  • Year Founded: 2018
  • HQ Location: Stockholm, Stockholm County
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 81% Small, 19% Medium

What Do G2 Reviewers Say About Startdeliver?

AI-generated summary from verified user reviews

Pros
  • Users value the user-friendly interface and actionable insights of Startdeliver, enhancing decision-making and process improvements.
  • Users value the easy automation features of Startdeliver, streamlining workflows and improving project management efficiency.
  • Users greatly value the amazing customer support from Startdeliver, which enhances their overall experience and satisfaction.
  • Users value the flexibility of Startdeliver, facilitating customization and integration with various tools for efficient workflows.
  • Users highly value the customizable integrations of Startdeliver, streamlining workflows and enhancing visibility for effective onboarding.
Cons
  • Users find the limited features of Startdeliver hinder effective use and customization compared to larger CRMs.
  • Users find the complexity of navigation in Startdeliver challenging, often needing assistance from staff for setup.
  • Users find the difficult reporting in Startdeliver limits functionality, especially compared to larger CRM systems.
  • Users find the difficult setup of Startdeliver frustrating, often requiring assistance from staff for configuration.
  • Users find the limited customization options of Startdeliver restricting, especially compared to larger CRM systems.

What Are Recent G2 Reviews of Startdeliver?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated December 9, 2025