Best Customer Success Software - Page 2

How Many Customer Success Software Products Does G2 Track?

Total Products under this Category: 90

Category Stats (Sep 2026)

  • Average Rating: 4.6/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CSHUBB (+5.56%) - Among all products in this category, CSHUBB recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Customer Success Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 14,200+ Authentic Reviews
  • 90+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Customer Success Software

G2 Grid® for Customer Success Software plotting products by satisfaction and market presence

Highlighted products: HubSpot Service Hub, ChurnZero, Gainsight Customer Success, Planhat, Custify, Vitally, Totango, and Certinia CS Cloud.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-success/grids.json?focus%5B%5D=hubspot-service-hub&focus%5B%5D=churnzero&focus%5B%5D=gainsight-customer-success&focus%5B%5D=planhat&focus%5B%5D=custify&focus%5B%5D=vitally&focus%5B%5D=totango&focus%5B%5D=certinia-cs-cloud)

RetainSure

CS teams don't lose $$ to visibility; they lose it to bandwidth. CSMs spend hours building QBRs, pulling data before renewal calls, and manually tracking health scores in spreadsheets. Meanwhile 12 to 15% of ARR walks out the door every year, most of it from accounts nobody saw coming. RetainSure helps deploy AI agents for customer success and onboarding teams. Not a tool that helps work faster. Set of agents that does the work, so CSMs can spend their time where humans actually matter: the relationship. What the agent handles: - Churn prediction, 45 days before it happens, with the specific reason (usage drop, no logins, open tickets) - Account summaries pushed straight into Slack, so every call starts fully briefed - Upsell signals surfaced automatically from your existing book of business - QBRs generated in 2 minutes, not 4 hours Results? - 29% reduction in churn - 20% higher expansion revenue - 24% increase in ARR under management per rep Built for CS teams at SaaS companies who are stretched thin and tired of tools that just organize the mess instead of clearing it.

Average Rating: 4.8/5.0

Total Reviews: 19

How Do G2 Users Rate RetainSure?

  • Scalability: 10.0/10 (Category avg: 8.9/10)
  • Workflow Capability: 9.0/10 (Category avg: 8.8/10)
  • Performance & Reliability: 10.0/10 (Category avg: 8.9/10)
  • Ease of Use: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind RetainSure?

Who Uses This Product?

  • Who Uses This: Customer Success Manager
  • Top Industries: Computer Software
  • Company Size: 84% Medium, 16% Small

What Do G2 Reviewers Say About RetainSure?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent customer support from RetainSure, noting responsiveness and deep understanding of needs.
  • Users value the highly personalized insights from RetainSure, enhancing efficiency and organization in customer success roles.
  • Users value the AI integration in RetainSure, enhancing decision-making with actionable insights and streamlined processes.
  • Users find RetainSure to be extremely intuitive and easy to use, streamlining customer retention processes effectively.
  • Users value the proactive retention actions of RetainSure, enhancing efficiency and improving customer journey management.
Cons
  • Users find difficult reporting as some features take time to explore and lack customization options.
  • Users find the learning curve steep, as some features require time to explore and reporting lacks customization.
  • Users experience a steep learning curve with advanced features, requiring initial time investment for better value.

What Are Recent G2 Reviews of RetainSure?

Customerscore.io

Customerscore is the AI Customer Success platform with the most accurate predictive model on the market. What that means for your team: they log in and immediately see who needs attention this week. Which onboarding is stalling, which renewal is at risk, which account is ready to grow, and exactly why. And the follow-up is already in motion. Most SaaS companies lose customers silently. The signals are already in your data: - Engagement dropping and adoption stalling - Failed payments and quiet downgrades in Stripe - Support tickets spiking, or an account going completely silent - Your champion stops logging in weeks before the renewal But nobody connects the dots fast enough. By the time churn shows up in reports, the window to intervene has closed. What your CS team gets with Customerscore: See churn coming while you can still stop it Every account gets a churn-risk and upsell score from 1 to 5, recalculated daily from its own usage, billing, and history. The models are trained on tens of thousands of SaaS users, so they read context that rule-based scoring misses. Accounts with weak usage and an upcoming renewal are flagged weeks ahead, so instead of finding out from a cancellation email, you start each week with a ranked list of who needs you and who's ready to grow. Walk into every conversation knowing why Every prediction comes with its exact drivers: "Usage dropped 60% in 30 days" versus "25 successful renewals behind them". No black-box scores, no guessing. Your CSMs open every call already knowing the problem, and over time you learn what actually drives retention in your business. Cover every account, not just the top 50 One CSM can watch hundreds of accounts, including the long tail that used to churn unnoticed. awork scores ~4,500 paying customers daily this way, including the low-touch segment that used to slip away silently. Get answers without digging through five tools Ask anything about any customer in plain language, in Slack or in Claude via our MCP: "Who should I worry about this week?" "Why is the Starter segment churning?" No SQL, no analyst, no waiting for the next BI sprint. Let the routine plays run themselves Churn alerts land in Slack the moment something changes. Retention and expansion playbooks (personalized email sequences, win-back flows, upsell nudges) run automatically per segment, so expansion-ready accounts get the right play without anyone hunting for them. Survio grew upsell revenue by 94% this way, with no daily manual work. Your team spends its time on conversations, not monitoring. Never lose a follow-up again Every signal can become a task with an owner, a due date, and a priority, living right next to the account it belongs to. Overdue work is flagged on the dashboard, so nothing slips between "we should reach out" and someone actually doing it. Run onboarding your customers actually finish Spin up a Customer Room for any account: a shared workspace with a mutual action plan both sides see and update. Tasks for your team and theirs, files, live progress, all in one link, with no login needed on the customer's side. Built for onboarding, where 40 to 60% of SaaS churn starts, and just as useful for implementations, renewals, and QBR follow-ups. Keep working where you already work Health scores and risk signals sync two-way into HubSpot, Salesforce, or Pipedrive. Connect Stripe, Chargebee, Mixpanel, PostHog, Segment, Intercom, Zendesk, Snowflake, Postgres, or any internal source via API and SDK. Don't see your tool? We build custom integrations for any stack. Swat.io unified data scattered across tools this way and cut meeting-prep time by 40%. Built for: Customer Success, Growth, and RevOps teams at B2B SaaS companies managing hundreds to thousands of accounts they can't watch by hand. Used by teams like tl;dv, Apify, awork, Survio, and Swat.io. White-glove onboarding, tied to your needs: The people who built the platform connect your data and tune the churn and upsell models to your business. You work with senior experts, not a junior CSM and a ticket queue. Passes your security review: ISO 27001, GDPR, EU data residency.

Average Rating: 4.8/5.0

Total Reviews: 41

How Do G2 Users Rate Customerscore.io?

  • Scalability: 9.4/10 (Category avg: 8.9/10)
  • Workflow Capability: 9.4/10 (Category avg: 8.8/10)
  • Performance & Reliability: 9.6/10 (Category avg: 8.9/10)
  • Ease of Use: 9.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Customerscore.io?

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 61% Small, 39% Medium

What Do G2 Reviewers Say About Customerscore.io?

AI-generated summary from verified user reviews

Pros
  • Users praise the automation features of CustomerScore.io for enhancing customer engagement and improving operational efficiency.
  • Users appreciate the improved customer engagement from CustomerScore.io, enabling proactive support and higher satisfaction levels.
  • Users value the proactive approach of Customerscore.io, effectively identifying high-risk customers and enhancing engagement strategies.
  • Users praise the intuitive and simple interface of CustomerScore.io, making customer management efficient and straightforward.
  • Users appreciate the responsive and supportive customer support team at CustomerScore.io, enhancing their overall experience.
Cons
  • Users notice dependency issues due to incomplete CRM integration, though helpful links make it manageable.
  • Users note a small learning curve during setup, which may affect initial user experience with Customerscore.io.
  • Users find the limited customization in reporting features somewhat restrictive, though the overall experience remains smooth.

What Are Recent G2 Reviews of Customerscore.io?

Meza AI

Meza AI is the command center for customer revenue growth, built for the AI era. CROs, Customer Success, and Revenue leaders get one unified workspace with real-time intelligence, automation, and AI copilots to protect revenue, prevent churn, and drive expansion. Instead of juggling scattered tools and reactive workflows, teams run on Meza’s centralized “home base” - combining health scoring to predict risks, AI-driven playbooks to guide action, success plans to align stakeholders, expansion signals to surface CSQLs, and journey automation to engage customers at scale. With Meza AI, companies shift from firefighting to proactive growth - scaling customer success without scaling headcount.

Average Rating: 5.0/5.0

Total Reviews: 10

How Do G2 Users Rate Meza AI?

  • Scalability: 10.0/10 (Category avg: 8.9/10)
  • Workflow Capability: 10.0/10 (Category avg: 8.8/10)
  • Performance & Reliability: 10.0/10 (Category avg: 8.9/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Meza AI?

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About Meza AI?

AI-generated summary from verified user reviews

Pros
  • Users highlight the world-class customer support of Meza AI, making implementation and integration a breeze.
  • Users value the easy setup of Meza AI, appreciating quick integration and excellent customer support throughout the process.
  • Users appreciate the ease of implementation of Meza AI, noting its quick integration and excellent customer support.
  • Users praise Meza AI for its exceptional customer support and effortless implementation, enhancing user experience significantly.
  • Users love the ease of use and quick implementation of Meza AI, enhancing their integration experience.

What Are Recent G2 Reviews of Meza AI?

Verint Voice of the Customer

Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences. As part of the Verint Platform, Verint Voice of the Customer allows CX leaders to close the Engagement Capacity Gap™ between customer expectations and budget or resources by: Deriving insights from data and AI Connecting organizational silos Leveraging CX orchestration and automation Examples of customer successes include: - Increasing NPS by 17 points - Realizing a 72% increase in BOPIS (buy online pickup in store) orders month-over-month - Cross-functional view of customer interactions enabling continuous CX improvements - Unlock the power of a unified customer experience! Contact us today. Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Voice of the Customer (formerly known as Experience Management).

Average Rating: 4.2/5.0

Total Reviews: 45

How Do G2 Users Rate Verint Voice of the Customer?

  • Scalability: 9.0/10 (Category avg: 8.9/10)
  • Workflow Capability: 9.2/10 (Category avg: 8.8/10)
  • Performance & Reliability: 9.0/10 (Category avg: 8.9/10)
  • Ease of Use: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Verint Voice of the Customer?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 48% Large, 37% Medium

What Are Recent G2 Reviews of Verint Voice of the Customer?

What Are G2 Users Discussing About Verint Voice of the Customer?

Aviso

Aviso is a leading AI revenue platform, highly regarded by enterprise giants such as Honeywell, Microsoft GitHub, HPE, and Citi for its exceptional ability to close deals, boost revenue growth, and mitigate risks. By merging human expertise with cutting-edge AI, Aviso consistently delivers remarkable results, including a 40% increase in deal win rates, a 15-36% rise in revenue, and 30% savings in CRM expenses. The core strengths of the Aviso AI Platform include: 1) AI-Guided Deal Forecasting 2) Pipeline & Deal Management 3) Relationship & Activity Intelligence 4) Conversational Intelligence 5) Coaching & Enablement 6) NLP Analytics & Reporting 7) Go-To-Market (GTM) Collaboration 8) Sales Engagement 9) Lead Intelligence 10) Customer Success Intelligence Central to Aviso's Generative AI approach is MIKI, the world's first Generative AI Chief of Staff for Revenue Intelligence, designed to boost GTM teams' productivity and save reps up to 15-20 hours/week. MIKI combines Aviso's core AI models with Generative AI to help various GTM personas with Account Research, Sales Planning & Management, Buyer Meeting Preparation, Prospecting, CRM updates Automation, Email follow-ups, and more. Aviso's platform integrates data from its comprehensive databases, CRM systems, and external sources, processed through an advanced AI/ML layer. This sophisticated system, accessible through web and mobile applications, optimizes customer interactions and sales decisions by harnessing MIKI's insights yet preserves the essential human element in these interactions. Aviso's contribution to advancing Generative AI in Revenue Operations has garnered recognition on prominent financial platforms like the NYSE and Nasdaq. Aviso has been making waves across the research landscape with notable mentions in Forrester Research, Constellation Research, and Harvard Business Review. In the G2 Fall 2023 APAC report, Aviso was distinguished in Customer Revenue Optimization and rated as a High Performer in AI Sales Assistants for enterprise and mid-market sectors, in addition to Sales Analytics. Find your Revenue True North with Aviso AI at www.aviso.com.

Average Rating: 4.3/5.0

Total Reviews: 979

How Do G2 Users Rate Aviso?

  • Ease of Use: 8.4/10 (Category avg: 8.9/10)

Who Is the Company Behind Aviso?

  • Seller: Aviso, Inc.
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Redwood City, CA
  • Twitter: @AvisoInc
    895 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    379 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Account Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 42% Medium, 42% Large

What Do G2 Reviewers Say About Aviso?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use with Aviso's intuitive filters and clear dashboards for efficient tracking.
  • Users value the AI prediction feature in Aviso, enhancing clarity and focus during forecasting and performance evaluations.
  • Users appreciate the abundant features of Aviso, facilitating comprehensive and user-friendly sales forecasting.
  • Users value the clean interface and logical organization of Aviso, enhancing navigation and insights for better forecasting.
  • Users value the efficiency of Aviso, streamlining their forecasting and data management for a smoother experience.
Cons
  • Users find the learning curve steep, with difficult initial setup and a lack of visibility into their progress.
  • Users report slow loading times with Aviso, facing frustrating delays of over 10 seconds on each page.
  • Users report inaccurate data from Aviso, particularly concerning salesforce integration and AI forecasts.
  • Users find Aviso lacking key features, such as incomplete forecasting capabilities, which complicate their processes.
  • Users experience slow performance with Aviso, facing lag and long load times that hinder productivity.

What Are Recent G2 Reviews of Aviso?

What Are G2 Users Discussing About Aviso?

TeamSupport

TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing.

Average Rating: 4.4/5.0

Total Reviews: 877

How Do G2 Users Rate TeamSupport?

  • Ease of Use: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind TeamSupport?

  • Seller: TeamSupport
  • Year Founded: 2008
  • HQ Location: Dallas, TX
  • Twitter: @TeamSupport
    13,505 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    63 employees on LinkedIn®
  • Phone: +1 (800) 596-2820

Who Uses This Product?

  • Who Uses This: Software Engineer, Software Developer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 44% Medium, 39% Small

What Do G2 Reviewers Say About TeamSupport?

AI-generated summary from verified user reviews

Pros
  • Users commend TeamSupport for its comprehensive feature set, enhancing efficiency and improving team collaboration and customer service.
  • Users find TeamSupport's interface easy to use, enhancing their efficiency and overall customer support experience.
  • Users appreciate the helpful support from TeamSupport, enhancing issue resolution and onboarding experiences significantly.
  • Users value the exceptional customer support of TeamSupport, noting its helpfulness, communication, and assistance during onboarding.
  • Users commend the automation capabilities of TeamSupport, enhancing communication and improving overall customer support efficiency.
Cons
  • Users find the search functionality lacking, struggling with irrelevant results and limited filtering options on tickets.
  • Users find the slow loading of TeamSupport frustrating, impacting efficiency during client interactions and ticket management.
  • Users experience ticketing issues with limitations on filtering, bulk edits, and UI responsiveness, impacting workflow efficiency.
  • Users find the search functionality inadequate, struggling to efficiently locate relevant tickets and manage bulk edits.
  • Users are facing a steep learning curve with TeamSupport, finding the interface less intuitive and challenging to navigate.

What Are Recent G2 Reviews of TeamSupport?

What Are G2 Users Discussing About TeamSupport?

ClientSuccess

ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base. We deliver a holistic, personal approach to managing success throughout the customer lifecycle. Our true Customer Success Management Platform™ provides actionable insights, rich customer analytics, and best practices to reduce churn, increase revenue, and maximize the lifetime value of the customer. We believe that SaaS is more than software and service. It’s about relationships. Think beyond acquisition and support. You want a customer for life. And not one that exists because they’re locked into a contract. You want a customer that chooses to partner with you because you help them accomplish their goals and succeed—through personal relationships and delightful experiences. ClientSuccess is more than a reporting tool that users reference once or twice a week. We're a true customer management platform, providing a powerful solution for the front-line customer success managers and actionable insights for Executives.

Average Rating: 4.4/5.0

Total Reviews: 420

How Do G2 Users Rate ClientSuccess?

  • Scalability: 8.1/10 (Category avg: 8.9/10)
  • Workflow Capability: 7.9/10 (Category avg: 8.8/10)
  • Performance & Reliability: 8.3/10 (Category avg: 8.9/10)
  • Ease of Use: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind ClientSuccess?

  • Seller: ClientSuccess
  • Year Founded: 2014
  • HQ Location: American Fork, UT
  • Twitter: @clientsuccess
    2,157 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    37 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Director of Customer Success
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 55% Medium, 42% Small

What Do G2 Reviewers Say About ClientSuccess?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the detailed client management features of ClientSuccess, enabling effective support and enhanced customer engagement.
  • Users value the stellar customer support from ClientSuccess, enhancing their daily operations and customer interactions.
  • Users value the engagement integration with Outlook, enhancing their customer support and meeting preparation.
  • Users value the robust analytics tools in ClientSuccess, enhancing their ability to support customers effectively.
  • Users value the automation capabilities of ClientSuccess, enhancing customer support through efficient tracking and integration.
Cons
  • Users are frustrated by the field limitations that restrict the number of active goals for clients.
  • Users are frustrated by the limited customization options in ClientSuccess, such as restrictions on active goals per client.
  • Users are frustrated by the limited features of ClientSuccess, particularly the cap on active client goals.
  • Users feel the UI is overly complicated and would benefit from simplification for a better experience.

What Are Recent G2 Reviews of ClientSuccess?

What Are G2 Users Discussing About ClientSuccess?

Statisfy Agentic Customer Success Platform

Statisfy’s Agentic Customer Success Platform is built to automate and streamline complex customer success workflows. Our Health Agent manages account health and provides recommended best next steps, boosting both renewals and expansion. Our Meeting Agent automates the entire meeting lifecycle, increasing productivity and therefore revenue per employee. And our Knowledge Agent makes customer insights accessible and useful to every person in the organization, improving organizational agility and accelerating decision-making.

Average Rating: 4.8/5.0

Total Reviews: 16

How Do G2 Users Rate Statisfy Agentic Customer Success Platform?

  • Scalability: 8.3/10 (Category avg: 8.9/10)
  • Workflow Capability: 9.4/10 (Category avg: 8.8/10)
  • Performance & Reliability: 6.7/10 (Category avg: 8.9/10)
  • Ease of Use: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind Statisfy Agentic Customer Success Platform?

Who Uses This Product?

  • Who Uses This: Customer Success Manager
  • Top Industries: Computer Software
  • Company Size: 56% Medium, 25% Small

What Do G2 Reviewers Say About Statisfy Agentic Customer Success Platform?

AI-generated summary from verified user reviews

Pros
  • Users praise the world-class customer support from Statisfy, ensuring customization and quick responses for their needs.
  • Users find Statisfy Agentic easy to use, with automated note-taking and clear insights enhancing efficiency and productivity.
  • Users value the efficiency of Statisfy, significantly saving time by streamlining customer insights and operational tasks.
  • Users appreciate the AI-powered insights of Statisfy, enhancing efficiency and enabling proactive customer engagement easily.
  • Users value the time-saving capabilities of Statisfy, enjoying efficient access to actionable customer insights without hassle.
Cons
  • Users note the need for improved automation functionality and more intuitive reporting features for better insights.
  • Users find the difficult reporting in Statisfy limits their ability to gain deeper insights and track performance trends.
  • Users suggest that documentation and analytics capabilities require enhancements for better usability and actionable insights.
  • Users note the missing features in Statisfy Agentic, feeling it's still developing compared to competitors.
  • Users feel that the reporting lacks depth, making it difficult to derive actionable insights effectively.

What Are Recent G2 Reviews of Statisfy Agentic Customer Success Platform?

ZapScale

ZapScale is an AI-powered customer success platform for B2B SaaS companies, designed for CS organizations to help them foster stronger customer relationships. Designed to reduce customer churn, improve retention and drive upsell opportunities, ZapScale gives your CS team AI-driven the insights, automation and predictive analytics that you need to truly understand and support each customer.

Average Rating: 4.8/5.0

Total Reviews: 114

How Do G2 Users Rate ZapScale?

  • Scalability: 9.0/10 (Category avg: 8.9/10)
  • Workflow Capability: 9.2/10 (Category avg: 8.8/10)
  • Performance & Reliability: 9.4/10 (Category avg: 8.9/10)
  • Ease of Use: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind ZapScale?

  • Seller: ZapScale Inc.
  • Year Founded: 2021
  • HQ Location: Delaware, US
  • Twitter: @ZapScale
    35 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 53% Small, 45% Medium

What Do G2 Reviewers Say About ZapScale?

AI-generated summary from verified user reviews

Pros
  • Users rave about the extraordinary customer support from ZapScale, enhancing their overall experience and efficiency.
  • Users value the centralized information in ZapScale, enabling efficient tracking of customer health on a single platform.
  • Users value the customization features of ZapScale, allowing personalized dashboards and tailored KPIs to enhance productivity.
  • Users value the enhanced customer engagement capabilities of ZapScale, fostering better relationships and improved retention.
  • Users value the efficiency of ZapScale, enabling quick adjustments and easy access to essential performance data.
Cons
  • Users note that the slow performance of ZapScale, particularly in loading times, could use significant improvement.
  • Users note significant missing features in ZapScale, which limits its functionality for scaling operations effectively.
  • Users find the UI complexity challenging, suggesting that simplifying it would enhance the overall experience.
  • Users note that data inaccuracy can hinder their experience with ZapScale, suggesting a need for improvements.
  • Users experience data overload with excessive tasks and overwhelming features, complicating prioritization and usability.

What Are Recent G2 Reviews of ZapScale?

CustomerSuccessBox

CustomerSuccessBox is an AI powered customer success software for B2B SaaS. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution which could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption and usage analysis, and calculating customer health score. It enables customer success managers (CSM)to deliver a consistent customer onboarding experience, improve customer retention, reduce churn,drive upsell and expansion and improve monthly recurring revenue (MRR) and lifetime value (LTV) for SaaS businesses. CustomerSuccessBox processes millions of activities from 250,000 plus end users every week and the patent pending technology is built to handle ~ 2,200 events/second to monitor customer account health. CustomerSuccessBox is being used by global clients like Pipedrive, Raken, Locus, Headset, Netcore, Propertybase, Orange, Hubilio and more.

Average Rating: 4.5/5.0

Total Reviews: 134

How Do G2 Users Rate CustomerSuccessBox?

  • Scalability: 8.6/10 (Category avg: 8.9/10)
  • Workflow Capability: 8.7/10 (Category avg: 8.8/10)
  • Performance & Reliability: 8.5/10 (Category avg: 8.9/10)
  • Ease of Use: 8.6/10 (Category avg: 8.9/10)

Who Is the Company Behind CustomerSuccessBox?

  • Seller: CustomerSuccessBox
  • Year Founded: 2018
  • HQ Location: San Francisco, California
  • Twitter: @CustSuccessBox
    733 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 73% Medium, 22% Small

What Are Recent G2 Reviews of CustomerSuccessBox?

What Are G2 Users Discussing About CustomerSuccessBox?

Cloud Coach

From Onboarding to Professional Services and Success, post-sales teams are in constant dialogue with your customers. Touchpoints are fragmented, with colleagues working in system silos, driven by separate KPIs and working to contrasting health scores. At Cloud Coach, we break down these barriers. Our one tool for key post-sales processes helps your teams run Customer Onboarding projects, PSA and Customer Success processes without ever leaving Salesforce. One team, working from one platform.

Average Rating: 4.5/5.0

Total Reviews: 172

How Do G2 Users Rate Cloud Coach?

  • Scalability: 8.0/10 (Category avg: 8.9/10)
  • Workflow Capability: 7.9/10 (Category avg: 8.8/10)
  • Performance & Reliability: 7.7/10 (Category avg: 8.9/10)
  • Ease of Use: 8.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Cloud Coach?

  • Seller: Cloud Coach
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Fort Collins, Colorado
  • Twitter: @cloudcoach
    116 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    43 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Project Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 54% Medium, 31% Small

What Do G2 Reviewers Say About Cloud Coach?

AI-generated summary from verified user reviews

Pros
  • Users find Cloud Coach's user-friendly interface enhances productivity and collaboration, streamlining project management effortlessly.
  • Users value the seamless project management features of Cloud Coach that enhance organization and productivity across teams.
  • Users value the seamless integration with Salesforce, enhancing visibility and collaboration across projects and tasks.
  • Users value the seamless integration with Salesforce, enabling efficient project management without switching applications.
  • Users appreciate the seamless Salesforce integration of Cloud Coach, enhancing visibility and streamlining project management.
Cons
  • Users find the steep learning curve of Cloud Coach intimidating, making initial navigation challenging for new users.
  • Users find Cloud Coach to have high complexity, making navigation and customization challenging, especially for newcomers.
  • Users find missing features frustrating, limiting customization and setup, especially for advanced task management and tracking.
  • Users note the limited customization options in Cloud Coach can complicate workflows and affect performance negatively.
  • Users find Cloud Coach to have a complex usability that makes navigation difficult, especially for new users.

What Are Recent G2 Reviews of Cloud Coach?

What Are G2 Users Discussing About Cloud Coach?

RevSetter

RevSetter is a cutting-edge CS and revenue platform built on a unique data model and insights engine to super-charge customer success, account management, and revenue teams across the globe. RevSetter unlocks the efficiency of your revenue-facing teams – starting with a streamlined onboarding and fast time-to-value, it’s fully customizable for ICs, managers, and the C-Suite and capable of powering the actions and workflows of the full revenue journey. We built our platform to address the market’s current challenges, while also future-proofing the evolving needs of revenue teams worldwide. It’s time to empower your business with a comprehensive set of solutions ranging from automated workflows, robust data management, dynamic customer journeys, product usage analytics, and much more – all in one innovative solution.

Average Rating: 4.8/5.0

Total Reviews: 12

How Do G2 Users Rate RevSetter?

  • Scalability: 9.5/10 (Category avg: 8.9/10)
  • Workflow Capability: 9.3/10 (Category avg: 8.8/10)
  • Performance & Reliability: 8.8/10 (Category avg: 8.9/10)
  • Ease of Use: 9.7/10 (Category avg: 8.9/10)

Who Is the Company Behind RevSetter?

  • Seller: RevSetter
  • Year Founded: 2020
  • HQ Location: Santa Monica, US
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Games
  • Company Size: 92% Small, 8% Medium

What Are Recent G2 Reviews of RevSetter?

Ecosystems

Ecosystems is the first revenue operating system (OS) built entirely on value. Designed to align everyone on value, your company, your customers, and your partners are empowered to quantify the business value being delivered. Through AI-driven analytics and integrations like Salesforce, Microsoft Dynamics, Gainsight, and HubSpot, individual value conversations are transformed into a centralized cloud asset for improved decisions throughout the organization. Learn how leading companies such as Google Cloud, HP, Palo Alto Networks, and ServiceNow use Ecosystems at https://ecosystems.io/.

Average Rating: 4.9/5.0

Total Reviews: 10

How Do G2 Users Rate Ecosystems?

  • Scalability: 5.0/10 (Category avg: 8.9/10)
  • Workflow Capability: 8.3/10 (Category avg: 8.8/10)
  • Performance & Reliability: 8.3/10 (Category avg: 8.9/10)
  • Ease of Use: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Ecosystems?

  • Seller: Ecosystems
  • Year Founded: 2000
  • HQ Location: Remote, US
  • Twitter: @ValueMadeClear
    346 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    83 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 90% Large, 10% Medium

What Are Recent G2 Reviews of Ecosystems?

Startdeliver

Startdeliver is for Customer Success what CRM is for Sales. A platform that helps CS teams monitor customer health, manage projects and automate workflows – made to be easy to use, easy to integrate, and easy to maintain.

Average Rating: 4.5/5.0

Total Reviews: 42

How Do G2 Users Rate Startdeliver?

  • Scalability: 8.5/10 (Category avg: 8.9/10)
  • Workflow Capability: 8.2/10 (Category avg: 8.8/10)
  • Performance & Reliability: 9.0/10 (Category avg: 8.9/10)
  • Ease of Use: 8.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Startdeliver?

  • Seller: Startdeliver
  • Year Founded: 2018
  • HQ Location: Stockholm, Stockholm County
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 81% Small, 19% Medium

What Do G2 Reviewers Say About Startdeliver?

AI-generated summary from verified user reviews

Pros
  • Users greatly value the amazing customer support from Startdeliver, which enhances their overall experience and satisfaction.
  • Users value the easy automation features of Startdeliver, streamlining workflows and improving project management efficiency.
  • Users value the centralized information in Startdeliver, creating a smooth workflow and serving as a source of truth.
  • Users value the excellent performance of the customer success team, aiding informed decision-making and feedback provision.
  • Users value the customizability of Startdeliver, enhancing their workflow with easy integrations and automation options.
Cons
  • Users find the limited features of Startdeliver hinder effective use and customization compared to larger CRMs.
  • Users find the complexity of navigation in Startdeliver challenging, often needing assistance from staff for setup.
  • Users find the difficult reporting in Startdeliver limits functionality, especially compared to larger CRM systems.
  • Users find the difficult setup of Startdeliver frustrating, often requiring assistance from staff for configuration.
  • Users find the limited customization options of Startdeliver restricting, especially compared to larger CRM systems.

What Are Recent G2 Reviews of Startdeliver?

Chargebee Retention

Chargebee Retention automates customer retention for online subscription businesses by saving and preventing customer cancellations while helping merchants to learn, improve, and differentiate. As pioneers of the retention category, Chargebee Retention is a premier platform that leverages data science, targeting, and personalization to empower subscription services to maximize customer lifetime value (LTV) and automate high-value workflows at scale. Chargebee Retention integrates natively with popular billing systems, can be implemented in days to weeks, and features an efficient usage-based pricing model.

Average Rating: 4.3/5.0

Total Reviews: 17

How Do G2 Users Rate Chargebee Retention?

  • Scalability: 9.4/10 (Category avg: 8.9/10)
  • Workflow Capability: 8.1/10 (Category avg: 8.8/10)
  • Performance & Reliability: 8.5/10 (Category avg: 8.9/10)
  • Ease of Use: 7.9/10 (Category avg: 8.9/10)

Who Is the Company Behind Chargebee Retention?

  • Seller: Chargebee
  • Company Website:
  • Year Founded: 2011
  • HQ Location: North Bethesda, MD
  • Twitter: @chargebee
    7,333 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,303 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 59% Small, 41% Medium

What Do G2 Reviewers Say About Chargebee Retention?

AI-generated summary from verified user reviews

Pros
  • Users praise the responsive customer support of Chargebee Retention, enhancing their learning and retention strategies effectively.
  • Users appreciate the ease of subscription modifications in Chargebee Retention, enhancing engagement and improving retention rates.
  • Users value the helpful customer success team of Chargebee Retention, which aids in reducing churn effectively.
  • Users appreciate the ease of use of Chargebee Retention, enabling a seamless experience in managing subscriptions.
  • Users appreciate the engagement improvement of Chargebee Retention, enhancing client experience during subscription renewals.
Cons
  • Users find the offer creation interface challenging, particularly with organization and copying for tests, yet manageable when simplified.

What Are Recent G2 Reviews of Chargebee Retention?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated December 9, 2025