RetainSure Reviews & Product Details

RetainSure – The AI Customer Success Manager RetainSure helps B2B subscription businesses streamline Customer Success by giving CSMs and Account Managers everything they need to reduce churn, drive adoption, and save hours every week. 1. Spot churn risk and expansion opportunities early Move beyond traditional health scores. RetainSure analyzes product usage, conversations, tickets, and external signals to highlight the exact accounts that need attention, with clear, actionable insights your team can trust. 2. Get all customer data in one place, instantly No more jumping across dashboards. RetainSure’s AI co-pilot brings every customer’s activity, sentiment, product usage, and renewal context into a single, simple view - available in seconds. 3. Automate repetitive CS work with agentic AI RetainSure’s autonomous AI agents complete repetitive tasks on their own - meeting notes, follow-ups, data entry, reminders, adoption nudges, and more - saving up to 2 hours per CSM per day.

Seller

RetainSure

Discussions

RetainSure Community

Languages Supported

English

Overview by

Dhiraj Patel

Pricing

Pricing provided by RetainSure.

Custom

Per Year

View More Pricing Information

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RetainSure Integrations

(8)

Integration information sourced from real user reviews.

RetainSure Media

Gives a complete overview of an account with an AI copilot handy to answer more questions or ideate with you

RetainSure Demo - RetainAI - your copilot

An AI copilot that helps you deep dive and ideate around a specific account or your broader portfolio of accounts

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Akshay T.

Customer Success Manager

Mid-Market (51-1000 emp.)

2/24/2026

"Actionable Retention Insights and AI QBRs That Save Hours"

5/5

What do you like best about RetainSure?

We use it at Mailmodo to move from gut-feel to clear actions. The dashboards surface the accounts and segments where churn is actually building, and the guidance is specific enough to act on, not just pretty graphs. The AI QBR feature is a real time-saver: it pulls trends and highlights into a short, structured write-up so we spend meetings on decisions instead of compiling data. Review collected by and hosted on G2.com.

What do you dislike about RetainSure?

Mostly a short onboarding curve for the deeper features, a few advanced reports take time to explore. That said, the value pays off once you’ve invested the initial hours. Review collected by and hosted on G2.com.

Satwik K.

Growth Manager

Mid-Market (51-1000 emp.)

12/8/2025

"My Daily Essential for Smarter Customer Success"

5/5

What do you like best about RetainSure?

It is a data-driven model that makes my life much easier when it comes to collating information and taking action. Whether it’s something as simple as writing an email or creating an entire strategy for the next quarter for a client, everything can be done in one place without switching between multiple platforms to gather the details I need—even for discussions with the AI and a great team to always support you with any implementation Review collected by and hosted on G2.com.

What do you dislike about RetainSure?

Nothing to dislike, but there are definitely a few areas that have potential for future enhancements as the product evolves Review collected by and hosted on G2.com.

What problems is RetainSure solving and how is that benefiting you?

RetainSure has quickly become my go-to tool—something I start and end my day with. It centralizes my conversations, customer data, and everything I need as a Customer Success Manager, making my work far more efficient. The integration was seamless, and the helpful prompts and guidance from the team have made the platform even more impactful. Retenture saves me time on repetitive tasks and lets me focus on meaningful strategy and execution. I truly appreciate the great work by the Lean and Mean team Review collected by and hosted on G2.com.

Moheet S.

Customer Success Manager

Mid-Market (51-1000 emp.)

12/1/2025

"Personalized Insights That Transform Customer Success"

5/5

What do you like best about RetainSure?

What I appreciate most is the platform’s intelligent use of all available account information to provide highly personalized insights. This feature has made my daily work as a Customer Success professional much easier, more organized, and significantly more efficient. It reduces the amount of manual work required and enables me to be more proactive with customers. Review collected by and hosted on G2.com.

What do you dislike about RetainSure?

Up to now, I genuinely haven’t encountered any significant drawbacks in my experience. While there is always potential for additional features and improvements, nothing currently feels like a limitation to me. Review collected by and hosted on G2.com.

What problems is RetainSure solving and how is that benefiting you?

RetainSure has made it much easier for me to gather data from various sources and access it through a straightforward chat-style interface, eliminating the need to sift through complex dashboards or reports. The product’s trend analysis of both historical and current performance, together with its smart segmentation, provides a clear understanding of adoption across different customer cohorts. This clarity helps me better prioritize my focus areas. Before any customer call, I can quickly generate an account summary that highlights key insights, risks, and opportunities, which supports my efforts to drive upgrades or prevent churn. The expansion and churn prediction features, along with the platform’s knowledge about our business, help me in driving adoption among my customers. Review collected by and hosted on G2.com.

Dharmesh P.

Onboarding and Enterprise Customer Success Lead

Mid-Market (51-1000 emp.)

12/5/2025

"Smooth Implementation, Great Insights & Exceptional Support"

5/5

What do you like best about RetainSure?

RetainSure has significantly streamlined our customer success and onboarding workflows at Mailmodo. The platform is intuitive, easy to set up, and doesn’t require a long learning curve for the team. Their automated workflows, retention insights, and health scoring system have helped us proactively manage customer journeys with more clarity.

The best part is their support team—they are extremely responsive, understand use cases deeply, and help us customise the setup based on our processes. Review collected by and hosted on G2.com.

What do you dislike about RetainSure?

Nothing major so far. A few advanced analytics features could be more flexible, but the team is already working on enhancements and is very receptive to feedback. Review collected by and hosted on G2.com.

What problems is RetainSure solving and how is that benefiting you?

RetainSure has helped us centralize customer data, track onboarding progress accurately, and identify churn risks early. Our onboarding managers now have clear visibility into customer health, leading to faster interventions and better retention outcomes. It has helped reduce manual tracking and allowed the team to focus more on strategic conversations with customers rather than operational tasks. Review collected by and hosted on G2.com.

Mannan R.

Mid-Market (51-1000 emp.)

3/31/2026

"Effortless Insights, Seamless Slack Integration"

5/5

What do you like best about RetainSure?

I like RetainSure for its ease of use and how it integrates with Slack, making it easy to generate reports or client insights without leaving Slack. The interface is very user-friendly, which is a huge plus. The initial setup was really easy, with most of it handled by their team. Their team is super receptive to feedback, and new features are added quickly. Review collected by and hosted on G2.com.

What do you dislike about RetainSure?

none Review collected by and hosted on G2.com.

Kripa Shankar Singh G.

Solution Engineer

Small-Business (50 or fewer emp.)

2/2/2026

"Personalized Insights That Make CSM Life Easier"

5/5

What do you like best about RetainSure?

Empowers Customer Success Managers with actionable KPI insights and tailored next-step recommendations. The standout feature is its deep personalization—adapting to each customer’s industry, historical pain points, and in-product behavior. The platform is intuitive, and the team is highly responsive, offering hands-on support to customize the solution as needed. Review collected by and hosted on G2.com.

What do you dislike about RetainSure?

The platform works as intended with no specific concerns. However, improvements to the UI would help elevate the overall user experience. Review collected by and hosted on G2.com.

Wendy Z.

Mid-Market (51-1000 emp.)

1/30/2026

"Excellent AI-Driven Churn and Upsell Predictions"

5/5

What do you like best about RetainSure?

Excellent churn and upsell predictions, using AI and algorithms that learn from and leverage the most critical areas of our service and product. Review collected by and hosted on G2.com.

What do you dislike about RetainSure?

Retainsure has been a terrific partner. It's been great and I have no negative feedback. Review collected by and hosted on G2.com.

What problems is RetainSure solving and how is that benefiting you?

We need deep insights into our accounts - detailed usage, sentiment analysis, relationship analysis and tools for follow-up. The AI-driven underpinnings of Retainsure give us detailed account planning and insights into the specific reasons for each metric that has constructed the evaluation. Review collected by and hosted on G2.com.

Karan R.

Director of Account Management

Mid-Market (51-1000 emp.)

11/28/2025

"Seamless Data Insights for Exceptional Customer Conversations"

5/5

What do you like best about RetainSure?

It seamlessly pulls all the product usage data and provides key insights required to have a great conversation with the customer. Review collected by and hosted on G2.com.

What do you dislike about RetainSure?

Could have better UI but I am sure the team is working on it. Review collected by and hosted on G2.com.