Collin W.
CW
Customer Success Manager
Mid-Market (51-1000 emp.)
"Massive time-saver for CSM teams"
4.5/5
What do you like best about Hook?

Hook allows management of users on a large-scale with its automation feature. It also integrates with other software tools such as Salesloft seamlessly, which makes outreach to our clients a lot easier.

Working with the team at Hook feels like a true partnership as they provide a great level of service and support. For Hook to be useful, we needed multiple touchpoints to be included to track how our customers are using our platform and to quickly identify risky accounts or opportunities at scale. The team at Hook accommodated to these customisations to make Hook viable for use. Review collected by and hosted on G2.com.

What do you dislike about Hook?

As with most software tools, it's not perfect, and we needed to run frequent checks to ensure that data is pulled correctly and that there are accounts that are not missed. It also does take a bit of time for changes made elsewhere e.g. new Salesloft cadences before it is reflected and usable in Hook. Review collected by and hosted on G2.com.

See what 53 reviewers think of Hook

4.7 out of 5 · Verified reviews from real users

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