I like the way Zapscale predicts Churn using analytics which helps CSM to prioritise their efforts and bring more positive view of the accounts and manage the tasks and progress efficiently. Review collected by and hosted on G2.com.

Everyone pov is different, I will say its not about dislike but a feature I feel not really helpful is Automated triggers, because its creates a trigger based on analytics which is not accurate most of the cases and its just increase the number of tasks for CSM. Its like a two side of coin, there are benefits too but if system will create trigger for everything its tough to prioritise the efforts. Review collected by and hosted on G2.com.