# Startdeliver Reviews **Vendor:** Startdeliver **Category:** [Customer Success Software](https://www.g2.com/categories/customer-success) **Average Rating:** 4.5/5.0 **Total Reviews:** 42 ## About Startdeliver Startdeliver is for Customer Success what CRM is for Sales. A platform that helps CS teams monitor customer health, manage projects and automate workflows – made to be easy to use, easy to integrate, and easy to maintain. ## Startdeliver Pros & Cons **What users like:** - Users appreciate the **user-friendly interface and actionable analytics** , enhancing decision-making and process improvements. (3 reviews) - Users commend the **automation capabilities** of Startdeliver, enhancing workflow efficiency and minimizing repetitive tasks. (2 reviews) - Users praise the **amazing support** from Startdeliver, highlighting its proactivity and helpful webinars. (2 reviews) - Users value the **flexibility** of Startdeliver, enabling seamless integration and customization for various workflows and data visualization. (2 reviews) - Users value the **out-of-the-box integrations** and easy customization of Startdeliver, enhancing workflow and visibility. (2 reviews) - Centralized Information (1 reviews) - Users commend the **amazing customer success** of Startdeliver, facilitating quick setup and informed decision-making. (1 reviews) - Customization (1 reviews) - Users appreciate the **ease of use** of Startdeliver, facilitating quick setup and integration into daily operations. (1 reviews) - Easy Setup (1 reviews) **What users dislike:** - Users find **limited features** in Startdeliver, particularly lacking in automation options and customization compared to larger CRMs. (2 reviews) - Users find the **complexity of Startdeliver** challenging, often needing assistance to navigate and set up the system. (1 reviews) - Users note the **difficult reporting** in Startdeliver, causing challenges for effective analysis and decision-making. (1 reviews) - Users find the **difficult setup** of Startdeliver requires assistance, hindering a more self-service experience. (1 reviews) - Users note the **limited customization** options in Startdeliver compared to larger CRMs, affecting overall integration and flexibility. (1 reviews) - Missing Features (1 reviews) - Organizational Difficulty (1 reviews) ## Startdeliver Reviews ### 1. Not a tool for mature Customer Success organizations **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Startdeliver?** The UI is sleek, intuitive, and very user-friendly. The concept behind the health score and impact tracking is well thought out and genuinely valuable. You can tell the product team put effort into making something that looks and feels modern. Also, credit where it’s due: the team genuinely tried to help us get value out of the tool. They were responsive and showed effort during onboarding and implementation. **What do you dislike about Startdeliver?** The HubSpot integration is quite limited and it only connects to the Companies object. If you're used to more robust Customer Success tools, especially in a HubSpot environment, be prepared for a fair amount of workarounds. It's not a plug-and-play solution, and getting started took significantly more time than expected. Much of the setup depends on their (clearly overloaded) team, which makes iteration slow and frustrating. This tool might not be a good fit for more mature CS organizations with established workflows. We also struggled when trying to end the agreement. Despite the product not meeting our needs, there was no flexibility or willingness from the team to explore options. That left a sour taste, especially after the effort we put into trying to make it work. **What problems is Startdeliver solving and how is that benefiting you?** They are helping us managing our existing customer relationships and building workflows to ensure our customers stay happy. ### 2. Make customer success management much easier **Rating:** 4.0/5.0 stars **Reviewed by:** Vilhelm N. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Startdeliver?** There are many out of the box integrations so it's quite easy to get started if you are using many different tools. It's very customizable and the list view is very easy to use with good filtering options. It's quite straightforward to make automations which help creating a smooth workflow without tedious and repetitive tasks. Moreover we have projects which you can share with the customer. It has especially been very beneficial for our onboardings. All in all, what I like the most is the overview you get. For me, Startdeliver will become our source of truth. We're not there yet, but soon! I also have to give credit to the amazing support as well the inspiring webinars! **What do you dislike about Startdeliver?** There have been a few bugs here and there, which can be a bit annoying. **What problems is Startdeliver solving and how is that benefiting you?** It gives us a better understanding about the customer which allow us to work smarter and more efficiently. ### 3. My First Customer Success Tool and I am happy with it. **Rating:** 4.5/5.0 stars **Reviewed by:** Viktoria S. | Director of Customer Success and Client Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Startdeliver?** The most valubale part of implemneting startdeliver was to gain visbility on data and be able to make it actionable. get black and white and remove the gut feeling. We hav ebeen able to build new KPIs and insights based on the visualisations provided by StartDeliver. The systems offers a lot of flexibility both in what it takes in, what and how can be visualised. The system is also versitle in the purposes of use as beyond the data repository and reprting tool from different sources, you can work with shared working spaces very helpful for onboarding with automations. **What do you dislike about Startdeliver?** Diffcult to get your way around without help from Startdeliver staff, some settings and setup can be only done by Startdeliver Team. I would apprecaite a more self- service approach to the extend it is possible, given we are looking at a complex solution here. **What problems is Startdeliver solving and how is that benefiting you?** Data visualisation, actions based on data, reporting. applies both intrenally and externally. Plenty of other functions for implementations/ onborading that we are not using. ### 4. review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Startdeliver?** Startdeliver provides good support and is very proactive in thinking along. **What do you dislike about Startdeliver?** The platform's features feel somewhat limited. For example, the automations offer only a few options, which makes it difficult to use them effectively. I had higher expectations of the platform beforehand. **What problems is Startdeliver solving and how is that benefiting you?** - good overview of our customers and there status - storing all customer data on 1 point - better overview of MRR per customer ### 5. Sr CSM feedback on Startdeliver **Rating:** 5.0/5.0 stars **Reviewed by:** Tess B. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Startdeliver?** There is a lot of power under the hood. Combined with ease of use and the amazing customer support and success teams you really start to make progress in setting it up rather quickly. It really is focused on CSM and the client journey so it becomes part of the daily flow of operations. **What do you dislike about Startdeliver?** I cannot think of anything at the moment **What problems is Startdeliver solving and how is that benefiting you?** We are in the process of implementing and stress testing our metrics at the moment. Thus far we can see the activity level of our clients, keep status and progress notes easily for the team to see and share. We are in the process of completing 3 of the projects for stages in the client journey and the ease of building these has been fantastic! Because it is an innovative company there are many new developments that feel right on time so this is a very beneficial "extra" :-) ### 6. Startdeliver helps me to manage my customers daily **Rating:** 5.0/5.0 stars **Reviewed by:** Sophie D. | Customer Success Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Startdeliver?** You can get a lot of information on your customer's account in a few clicks; information about the subscription, previous meetings, who are the users and their roles in the company, etc. It's also very handy to plan tasks quickly and allows me to focus on what really matters, talking to customers, without worrying about the practicalities, my next step is always planned and I don't have to constantly think about it. Their support is also a big plus for me. I recently have been exploring other possibilities of the tool and their CS (Fanny) contacted me right away to plan a meeting. The meeting taught me everything I needed to know, the next steps are clear for both parties... Amazing service! **What do you dislike about Startdeliver?** The lack of automation was a bit of an issue in my opinion. However, it has been solved by recent developments. **What problems is Startdeliver solving and how is that benefiting you?** As a CS person, I need to get all the relevent information about my customers available quickly. Startdeliver does exactly that. Moreover, it allows to filter customers according to your own customer journey or to other needs so that you can easily know which customer to prioritize depending on your focus of the moment. ### 7. Comprehensive Solution for Onboarding, Customer Success and Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Startdeliver?** The customer health scoring feature is fantastic! It gives us a clear picture of where each customer stands and helps us proactively address potential issues before they escalate. The dynamic customer lists are incredibly useful for segmenting our customer base and tailoring our outreach efforts. The dashboards and executive reporting tools are comprehensive and customizable, making it easy to present data to stakeholders. **What do you dislike about Startdeliver?** Honestly, there's nothing significant to dislike about this platform. It delivers on all fronts, providing robust features that enhance our customer success strategies. **What problems is Startdeliver solving and how is that benefiting you?** We primarily use the platform during our onboarding processes, where we utilize an onboarding project with a checklist to ensure all customers receive the follow-up and support they need. This structured approach has significantly improved our onboarding efficiency and customer satisfaction. Additionally, the ability to quickly assess customer health allows us to take immediate action when needed, ensuring that we maintain high engagement and address issues proactively. **Official Response from Oliver Wirström:** > Thank you for the kind words ❤️ We're glad to hear you love the customer health scoring and find the dynamic lists and dashboards useful. Great to know our platform enhances your onboarding efficiency and customer satisfaction as well. If you need any further support, feel free to reach out 🙏 Best, The Startdeliver Team ### 8. The most effective and simple user interface **Rating:** 4.0/5.0 stars **Reviewed by:** Irfanulla K. | Tech team lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Startdeliver?** The customer success team proformance and the impact page. this give me all the data to make best decisions for the future and to provide feedback. **What do you dislike about Startdeliver?** You can improve on getting more different voice. **What problems is Startdeliver solving and how is that benefiting you?** All in one place, before i had to use multiple software to get the work done. ### 9. Okay tool for managing customer success **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2024 **What do you like best about Startdeliver?** I like the UI and it is generally easy to use and implement. No big and manual onboardings necessary. The analytics are quite helpful and have helped us to improve certain processes. **What do you dislike about Startdeliver?** There were some features or customisation options lacking compared to larger CRMs. It is not as well integrated. Better for smaller organizations. **What problems is Startdeliver solving and how is that benefiting you?** We used it to track a customer health score, previously done in a G sheet. Generally just having more customer data from different places in one place instead. ### 10. Great tool for checking Customer heatlh **Rating:** 5.0/5.0 stars **Reviewed by:** Marvin T. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Startdeliver?** The dynamic customer health feature is a standout. It provides a comprehensive, real-time overview of our customer engagement, enabling us to proactively address issues before they escalate. Additionally, the dashboards and executive reporting tools are robust, allowing us to present clear and concise insights to our stakeholders. **What do you dislike about Startdeliver?** The integration with our systems can be complicated sometimes but there is a great support from Startdeliver team. The initial setup and customization required a steep learning curve. **What problems is Startdeliver solving and how is that benefiting you?** We can react promptly as we're using this platform to monitor customer health and automate follow-ups. **Official Response from Oliver Wirström:** > Thank you for the insightful review ❤️ Happy to hear that you find the dynamic customer health feature and reporting tools valuable. We appreciate your feedback on the integration process and are glad our support team could assist. If there's anything more we can do, please let us know! Best, The Startdeliver Team ### 11. Startdeliver helps us to keep track of our customers, take action, in an automated way **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecka M. | Head of Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Startdeliver?** All the possibilities when it comes to lists with interesting data points and the shared project spaces **What do you dislike about Startdeliver?** Some of the features can only ba handled by Startdeliver reps. **What problems is Startdeliver solving and how is that benefiting you?** With a lot of customers, it is always challenging to keep track of where everyone is, how they are doing and what actions to take. This is solved with Startedliver and their integration to hubspot. ### 12. Easy to use Customer Success platform with high quality support. **Rating:** 4.5/5.0 stars **Reviewed by:** Jonas Thy . | Global Head of Customers & Professional Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2024 **What do you like best about Startdeliver?** Relevant and actionable customer health overview. Fast and competent support. Simple and intuitive UI. **What do you dislike about Startdeliver?** If pressed for an answer on this one, the only thing not quite up and running in our implementation yet is sync with our subscription management tool. **What problems is Startdeliver solving and how is that benefiting you?** Customer Health Overview. Data collection/segmentation for scaling/campaigns. ### 13. Big improvement from using just CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Samuel W. | Team manager Product, Delivery & Support, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Startdeliver?** Easy to get a great overview of our customers and how they are doing. Easy to get started! **What do you dislike about Startdeliver?** Some bugs (but they are usually solved quickly) and not following WCAG standards for visibility **What problems is Startdeliver solving and how is that benefiting you?** Getting a good overview of our customer base and working with the customers to make them successful in our platform. ### 14. Great overview of existing customers with proactive features **Rating:** 4.0/5.0 stars **Reviewed by:** Simon B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Startdeliver?** Being able to categorize our customers based on different variables, such as "New customers", "Onboarding" and "Extra important", to gain a structure in my work process as a customer success manager. Also having a product health score, combined with NPS-score on both company and user-level, it gives me access to be more proactive on where to focus right now, to avoid dissatisfied customers, and also better knowing where the challenges are; like specific users - or specific products. I am really satisfied with the customer support, they are always helpful and easy to get a hold of. Since StartDeliver is one of my main working tools on a daily basis, its important to feel that you can get help easily. We integrate StartDeliver with Hubspot, Responsr and our own software which has been working out nicely throughout the process. **What do you dislike about Startdeliver?** Just like CRM's, it can easily become too complex and time-consuming if you dont have a clear and very focused plan when you implement StartDeliver. You really need to figure out the output of WHY certain datapoints are included in the health-score etc. and from what perspective you are seeing things; yours or the customers'. As a SaaS startup, StartDeliver helps me gain control and be more structured and proactive, at the same time as my feeling can be that it is way more built for bigger/more established businesses, such as the Shared Workspace. So if you are a startup, see that you get an optimal setup for the needs you have - and rather have a long term plan on how to grow in to the StartDeliver-platform. **What problems is Startdeliver solving and how is that benefiting you?** Having a good overview of existing customers, alongside with better structure and control in my work as a CSM. Alongside with projects and task that I setup and more proactive insights than what I had before, its much easier for me to know when and where I need to make an extra effort on a daily basis, gaining champion-users/high customer satisfaction and minimal churn. **Official Response from Fanny Hildestrand:** > Hi Simon, Thank you for sharing your experience with Startdeliver! 😊 We're glad to hear that our platform is helping you categorize customers and gain proactive insights. We understand the importance of clear implementation and will continue to work on providing resources to help users optimize their setup. Thank you very much for your feedback and we are here to support you as you grow with Startdeliver. Best, ### 15. The all in one place for actionable customer insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Startdeliver?** The system is very versitile and nice to work in, with all insights you need about users and customers as a whole (B2B). Also, the way Startdeliver works with their users and really listen to feedback is impressive! **What do you dislike about Startdeliver?** Nothing, really. It's all really nice! :) **What problems is Startdeliver solving and how is that benefiting you?** Before, we didn't get any insights about our customers usage, now we know what they are doing and can do more focused, proactive and targeted customer success work. **Official Response from Oliver Wirström:** > Thank you for the kind words ❤️ Really appreciate your feedback ### 16. Provides a good overview **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Startdeliver?** Provides a good overview of my clients and all the phases they are in/going through. **What do you dislike about Startdeliver?** I've had issues with the connection and updated from Outlook. I can see that interaction-time is incorrect at times, even tough it's the correct email provided etc. **What problems is Startdeliver solving and how is that benefiting you?** Keep track of clients, the MRR I'm handling, meetings, interaction. ### 17. Best customer success software! **Rating:** 5.0/5.0 stars **Reviewed by:** Vlad T. | Co-Founder & CTO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Startdeliver?** Startdeliver is fantastic tool for our customer success processes. It's easy to use with a friendly interface, saving us time and avoiding confusion. The usage insights and health scores are invaluable, helping us understand customer behaviors and make right decisions based on that data. Startdeliver is flexible, allowing us to customize workflows and metrics. Their team is responsive and helpful, and the integration with our existing tools is seamless. Highly recommended for boosting your customer success! **What do you dislike about Startdeliver?** There is nothing I dislike about Startdeliver. Maybe it would be nice to have more advanced search and simpler filters, but even the current version is good enough! **What problems is Startdeliver solving and how is that benefiting you?** Startdeliver helps us to work with our customer success processes in more efficient way. We really like it! ### 18. Customize and centralize **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Startdeliver?** Following up all my projects at the same place and being able to smoothely collaborate with my colleagues improved my work a lot. As well as getting insight and tracking our progress and performance on all levels: individually, project based, collectively. **What do you dislike about Startdeliver?** I am missing a more visual way to look at project planning overtime as well as creating my own columns to move task along. I also sometimes feel limited in doing calculations myself and being able to easily see in the platform how to things are calculated behind the scenes. **What problems is Startdeliver solving and how is that benefiting you?** StartDeliver makes it easy to collaborate with collegues. It ensures that no information is lost and all centralized in one place which keeps our customers happy, they feel that we have the project in control. It helps to follow up on our performance based on our own KPIs and having the data dynamic and thus live and available for our collaborators. This is turns helps our Team leaders to lead their teams. We use the insight data to detect possible issues but more importantly to improve our way of working internally as well as towards customers. ### 19. Easy to use and good price **Rating:** 5.0/5.0 stars **Reviewed by:** Mio M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Startdeliver?** Price Easy to use Shared workspave Easy to extract data **What do you dislike about Startdeliver?** Not very customizable Not great at tracking key CS metrics No e-mail automation **What problems is Startdeliver solving and how is that benefiting you?** Onboarding Customer Master Data Custoemr Journey data **Official Response from Fanny Hildestrand:** > Hi Mio, It's great to hear that Startdeliver is helping with onboarding, customer master data, and customer journey data 😃 We're committed to continuously improving our platform to better serve your needs and happy to announce our latest upgrade: E-mail automations!🎉 Let's have a meeting in the near future where I will show you our automation features. Best, Fanny Hildestrand ### 20. Modern UX and easy yo use **Rating:** 5.0/5.0 stars **Reviewed by:** Kristofer E. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Startdeliver?** I highly appriciate Startdeliver's user-friendly UX that enables us to fully leverage its features for customer success. The team loves to work in Staratdeliver. **What do you dislike about Startdeliver?** Startdeliver inititally lacked some features we needed but the platform has envolved quickly and today it fully meets our requirements. **What problems is Startdeliver solving and how is that benefiting you?** Startdeliver's powerful insights and health scores are fantastic. They give us a deep understanding of customer behavior and help us track their overall health. We can confidently make informed decisions to drive customer satisfaction and reduce churn. ### 21. Best Customer Success platform **Rating:** 5.0/5.0 stars **Reviewed by:** Philip S. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Startdeliver?** I appreciate Startdeliver's flexibility as both a platform and a partner. It offers a customizable experience that adapts to my unique needs. Whether it's configuring workflows or tailoring metrics, Startdeliver empowers me to personalize the software. Additionally, their team is responsive and accommodating, working closely with me to achieve our customer success goals. Startdeliver's flexibility makes it a valuable asset in driving our success. **What do you dislike about Startdeliver?** It would be amazing if there was an app for mobile. **What problems is Startdeliver solving and how is that benefiting you?** I like how Startdeliver provides powerful usage insights and health scores. It helps me understand customer behaviors and track their overall health. With this information, I can make informed decisions to drive customer success, personalize engagements, and optimize the customer experience. Startdeliver empowers me to proactively address needs and ensure customer satisfaction. ### 22. Easy CSM Platform - smooth deployment **Rating:** 4.0/5.0 stars **Reviewed by:** Mark K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Startdeliver?** The simplicity in getting started and ease of definining the Product Health. The company is very close to their customers and open to exchanging knowledge and experience. **What do you dislike about Startdeliver?** The simplicity makes it less flexible in assigning more value to certain features within the same product. **What problems is Startdeliver solving and how is that benefiting you?** Easy monitoring of customer health and grouping of a range of usage events into relevant products or feature sets. Knowing what Customers to focus on and invest human resources in. ### 23. Flexible Product with a good product team **Rating:** 4.5/5.0 stars **Reviewed by:** Alban v. | Operations Manager / Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Startdeliver?** Startdeliver was a critical factor in the success of our CS team. It gave us an excellent interface to organise the team and monitor customer interactions. **What do you dislike about Startdeliver?** It took some time to set up the basics, as the tool was pretty young when we first used it. But over time, the team significantly improved. What was first a negative point became another success story. **What problems is Startdeliver solving and how is that benefiting you?** Monitoring our entire customer base and achieving more with fewer people in the team. ### 24. Structure and good overview **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Startdeliver?** I like StartDeliver for its ability to provide a comprehensive overview of customers, enabling a deeper understanding of their usage in the platform, feedback and needs. Its user-friendly interface allows for seamless adoption by our CS team, ensuring efficient utilization of its capabilities. The product team's flexibility and excellent customer support have contributed to its success in enhancing customer success efforts and retention. **What do you dislike about Startdeliver?** I am missing a "Gantt view" of the projects. **What problems is Startdeliver solving and how is that benefiting you?** We want to follow up on our customers' usage in the platform as well as for the team to get an overview of their customer portfolio and follow up on their needs and feedback. We additionally use StartDeliver as a project management tool and to follow up on KPIs. StartDeliver definitely fulfills our expectations and needs. ### 25. Best platform for Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Sam J. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Startdeliver?** I like how Startdeliver provides powerful usage insights and health scores. It helps me understand customer behaviors and track their overall health. With this information, I can make informed decisions to drive customer success, personalize engagements, and optimize the customer experience. Startdeliver empowers me to proactively address needs and ensure customer satisfaction. **What do you dislike about Startdeliver?** I would like to be able to build my own dashboards. I know they are working on this and look forward to that update **What problems is Startdeliver solving and how is that benefiting you?** Startdeliver helps us get a 360 view of our current customer base. ### 26. Best tool for effective customer success **Rating:** 5.0/5.0 stars **Reviewed by:** Uliana K. | Product Manager & UI/UX Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2022 **What do you like best about Startdeliver?** The best thing about Startdeliver is that this tool gives me a bird's-eye view of the whole customer portfolio, while at the same time I can make a deep dive into each of the profiles to better understand their situation and health scores. Additionally, with Stardteliver I have all the customer-related information in one place without having to jump from tool to tool. **What do you dislike about Startdeliver?** We love the app and find it very useful, however, it'd be great if we could create more advanced automation via the app's UI without having to delegate this task to our developers. **What problems is Startdeliver solving and how is that benefiting you?** We can now have all the information about our customers in one place and easily monitor their health scores. This gives us the possibility to act proactively and manage our customer portfolio more effectively. ### 27. Great support! **Rating:** 5.0/5.0 stars **Reviewed by:** Peder M. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2022 **What do you like best about Startdeliver?** The standard and custom integrations between our CRM, our Database, and StartDeliver automate most of our processes. Which, in turn, gives me a great overview of our customers and their status. I also love the attention we get from our CSM Robin. He has helped us proceed with developing our ways of working, and understand how the system works. The possibilities I have to customize the system myself is also a fantastic feature. Everything from filtering lists, to creating custom fields and integrations without the need of spending time on consultants is fantastic! **What do you dislike about Startdeliver?** It is, sometimes, apparent that the system is in an early stage. Many features are in their Roadmap, and sometimes, things do not work as intended. But everythig constantly keeps improving! **What problems is Startdeliver solving and how is that benefiting you?** Better overview of our customers. Less risk of human error. The system allows me to understand which company that I need to focus on, and what that focus should be. ### 28. Essential for every day Customer Success tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Valeriia N. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Startdeliver?** I use Startdeliver to complete my every day Customer Success tasks. It’s easy to manage all the necessary information in one place (product usage, email correspondence, and projects). Startdeliver helps me to monitor customers’ progress and keep track of my actions. I also find the filters really useful as they help to locate the customer I want to work with quickly and easily. **What do you dislike about Startdeliver?** There is nothing in particular that I don’t like about Startdeliver. It would be good to be able to switch between the old and new design of the app, but I believe you quickly get used to the updated layout. **What problems is Startdeliver solving and how is that benefiting you?** With Startdeliver, I can always check the history of my interactions with customers, so I don’t forget what was already done. This tool helps me analyze our customers’ “health” and build a loyal client base. ### 29. Awesome platform for customer success management process **Rating:** 5.0/5.0 stars **Reviewed by:** Sergey B. | Co-founder, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Startdeliver?** Startdeliver helps my team to know everything that we need about customers. No surprises - thanks to detailed categories and statuses we always know what actions to take with which client. It’s also possible to integrate Startdeliver with your email accounts, CRM, and Billing system, so all the details are kept in one place. **What do you dislike about Startdeliver?** There is nothing I dislike about Startdeliver. It would be good if synchronization with integrated apps took less time, but the current time doesn’t really impact the speed of daily workflow. **What problems is Startdeliver solving and how is that benefiting you?** Startdeliver helped my team to improve the quality of interaction with our customers and build strong relations with them. Due to that, our retention rate is now higher. ### 30. Customer Success Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Petteri P. | Customer Retention Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Startdeliver?** I think the best thing about Startdelivery is the up-to-date healthscores, which have made it much easier to manage customer relationships. The statistics and reports are also very useful. It is also easy for us to develop our Customer Success processes because Startdeliver offers the possibility to integrate the functionalities into our existing processes. A big thank you also to the customer service we have received **What do you dislike about Startdeliver?** Sometimes it takes time to get new functions up and running, but in the end we've always got everything working. **What problems is Startdeliver solving and how is that benefiting you?** Startdeliver has taken customer relationship management to a new level. Even with a large number of customers, it is easy to manage and react quickly to changes. ### 31. Startdeliver provide us with irreplaceable insights about our customers usage & health **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa L. | Customer Journey Digital Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Startdeliver?** We have built an integration between Startdeliver and Intercom; this is super powerful and crucial for our segmentation. Thanks to this, we can target users with specific campaigns based on their user or company health score. With this setup, we're ready to scale our company and user base. **What do you dislike about Startdeliver?** I have requested more automation triggers, and they're working on that one! **What problems is Startdeliver solving and how is that benefiting you?** It can be a challenge to know what customers you need to prioritize when it comes to their usage health, Startdeliver help's us to visualize this both in their platform and in Intercom. Thanks to this, we know what to focus on each day and can be as effective as possible in our work. ### 32. Great CSM Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2022 **What do you like best about Startdeliver?** We use Start Deliver to get an overview of all our trials, onboardings and new customer. It's a great tool that gives us a complete picture of our customers and which actions we need to take next. **What do you dislike about Startdeliver?** The UI is not great, but I know this is something they are working on. We have also requested some customizations that aren't possible yet, but hopefully, Start Deliver will be able to offer a better-customized tool soon. **What problems is Startdeliver solving and how is that benefiting you?** No more Excel files are needed to track customer actions. We can also log health status, and other values that are hard to log in an Excel file. It gives us the overview we need to be successful with our customers. ### 33. A must have for all growing CS-organizations! **Rating:** 5.0/5.0 stars **Reviewed by:** Victor I. | Chief Revenue Officer (CRO), Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Startdeliver?** Easy to use and the team at Startdeliver are always on top of things regarding support, product development and our relationship as a customer. The product steadily improves to stay ahead of the curve giving its users the best possible and innovative experience. **What do you dislike about Startdeliver?** As for any system, no one can solve all issues, so there's nothing negative to say about Startdeliver or their tool but more so the fact that one needs another tool to integrate with your CRM - which they have! **What problems is Startdeliver solving and how is that benefiting you?** It helps us keep track of the usage health of our users as well as provides an excellent onboarding-tool for our team, helping new customers get going where we can share a common view for full transparency. ### 34. Great tool and super easy to use! Also very good support from the Startdeliver CS team **Rating:** 5.0/5.0 stars **Reviewed by:** Robin B. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Startdeliver?** It's super easy to use, both in task management and customer overview. I now know what my priorities are and where I might need to take proactive action. **What do you dislike about Startdeliver?** I would have liked to be able to edit my Impact dashboards **What problems is Startdeliver solving and how is that benefiting you?** I would say that Startdeliver mainly helps me work proactively, identifying and acting on potential risks and opportunities. Since we started using Startdeliver we have increased our NRR by 11% ### 35. Easy-to-use platform to support daily customer success activities **Rating:** 5.0/5.0 stars **Reviewed by:** Anu V. | Customer Success Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Startdeliver?** A clear and transparent way to access customer health scores which makes daily customer work easy and systematic. Startdeliver is a truly customer-oriented company, communication is easy & uncomplicated. **What do you dislike about Startdeliver?** It would be great to send automated messages directly to customers with Startdeliver. **What problems is Startdeliver solving and how is that benefiting you?** With Startdeliver it´s easier to take more sustainable and data-based actions. ### 36. We have experienced Start Deliver as a very professional company with a high service level. **Rating:** 4.5/5.0 stars **Reviewed by:** Camilla G. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Startdeliver?** We choose Start Deliver as our platform as they work with Customer Success themselves and therefore are hands-on when it comes to for example onboarding processes and how to work pro-active with customers. **What do you dislike about Startdeliver?** We have not experienced anything negative during the six months that we have used Start Deliver **What problems is Startdeliver solving and how is that benefiting you?** Working pro-active with our customers through for example customized lists and onboarding work sheets. ### 37. User friendly CS platform with high level of customisation **Rating:** 5.0/5.0 stars **Reviewed by:** Ardavan S. | Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Startdeliver?** High-level yet detailed insight on every account in an environment where you can collaborate with your team, create tickets, take actions, and access key KPIs across your customers. **What do you dislike about Startdeliver?** A lack of a CS Template or Playbook from which small companies and CS teams can benefit. **What problems is Startdeliver solving and how is that benefiting you?** - Prevent Churn - Expansion Opportunities - Measure Customer Health - Dashboard with Customised Reporting (This one is amazing) - Many integrations with automation possibilities ### 38. Loving the Shared Workspace for onboarding! **Rating:** 5.0/5.0 stars **Reviewed by:** Niclas M. | Onboarding Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Startdeliver?** Gives us a great overview over what steps we have taken and need to take to close our projects. Also great that it is adaptable for our company profile! **What do you dislike about Startdeliver?** Took a bit of time to set everything up, but once that was done, we were up and running. **What problems is Startdeliver solving and how is that benefiting you?** It helps centralise communication, tasks & relevant points with our clients saving us time and making our communication much clearer with all stakeholders. ### 39. Good experience and onboarding, but maybe a bit long **Rating:** 3.5/5.0 stars **Reviewed by:** Alice N. | Customer Success Agent , Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Startdeliver?** Great set up with contact person and a good setup in the onboarding. **What do you dislike about Startdeliver?** Sometimes it could take a long time to get answers and when I sent emails regarding different things that I was wondering aout. **What problems is Startdeliver solving and how is that benefiting you?** We have gotten a bigger picture of our customers health and how they use our platform which is great. ### 40. Simple, stylish, and excellent service and support when needed. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Startdeliver?** We have improved many of our processes since we started working with Startdeliver. We have the data in one place and avoid Excel files :') **What do you dislike about Startdeliver?** Some bugs here and there in the system. But quick responses from support when you submit. **What problems is Startdeliver solving and how is that benefiting you?** With the help of Startdeliver, we gather our data in one place, gain a clearer overview, and easier follow-up. Transparency between us CSMs and easier to collaborate than before. ### 41. Great structure to work with regarding onboarding both from ourside and the customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Startdeliver?** To be able to work the same way together as a team because of the structure with tasks etc. **What do you dislike about Startdeliver?** I´m missing notifications when i invite a customer, for the moment i have to send an inlog link manually for example. **What problems is Startdeliver solving and how is that benefiting you?** Before startdeliver i had tons of documents with information to make sure my onboardings had a structure and that i don´t need anymore. ### 42. Startdeliver gives me all I need for flawless Customer Success work! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Startdeliver?** That me and my team easily can keep track on our customers, give each other tasks and measure the health of our customers. **What do you dislike about Startdeliver?** I would love to get notifications to my email when a task is due **What problems is Startdeliver solving and how is that benefiting you?** Simply managing all our customers in an easy way. - [View Startdeliver pricing details and edition comparison](https://www.g2.com/products/startdeliver/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A43%3A59+-0500&secure%5Bsession_id%5D=4a1e6e9a-0a1b-4e57-9545-50b377ae86c6&secure%5Btoken%5D=a5e4fe411ee3663f671db34e16b96b91272467fc3b4653d78d6a407befe2d1a4&format=llm_user) ## Startdeliver Integrations - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) ## Startdeliver Features **Customer Information** - Customer Health Scores - Customer Monitoring - Customer Profiles - Playbooks - Customer Segments - Product Engagement - Surveys **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **Platform** - Reporting & Dashboards - API & Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top Startdeliver Alternatives - [Planhat](https://www.g2.com/products/planhat/reviews) - 4.5/5.0 (914 reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - 4.7/5.0 (1,575 reviews) - [Vitally](https://www.g2.com/products/vitally/reviews) - 4.5/5.0 (687 reviews)