# What is a CSM platform?

What is a CSM platform?

##### Post Metadata
- Posted at: over 3 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

A CSM Platform is a Customer Success Manager platform that can track customer engagements, identify risk, manage subscriptions, view support related tickets, track customer goals, etc. The platform ultimately helps track the customer life cycle post sale.

##### Comment Metadata
- Posted at: over 3 years ago
- Author title: Senior Customer Success Manger




## Related Product
[ClientSuccess](https://www.g2.com/products/clientsuccess/reviews)

## Related Category
[Customer Success](https://www.g2.com/categories/customer-success)

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