Best Customer Service Automation Software for Small Business - Page 3

How Many Customer Service Automation Software Products Does G2 Track?

Total Products under this Category: 359

Category Stats (Nov 2026)

  • Average Rating: 4.61/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: AskSpot (+0.4%) - Among all products in this category, AskSpot recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Customer Service Automation Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 51,500+ Authentic Reviews
  • 359+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Customer Service Automation Software

G2 Grid® for Customer Service Automation Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Jotform AI Agents, Fin, Tidio, Zendesk for Customer Service, Genesys Cloud CX, Google Contact Center AI, and ServiceNow Customer Service Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-service-automation/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=jotform-ai-agents&focus%5B%5D=fin&focus%5B%5D=tidio&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=google-google-contact-center-ai&focus%5B%5D=servicenow-customer-service-management&segment=small-business)

Siena AI

Siena is the leading omnichannel Empathic AI Agent to automate CX with zero human supervision. By seamlessly integrating with your help desk and learning from your existing knowledge sources and processes, Siena delivers AI-powered human-like support in your brand's authentic voice across all communication channels at scale. Trusted by innovative brands like HexClad, Thrive Causemetics and EightSleep, Siena transforms customer experience into a competitive advantage. Whether it’s handling high-volume inquiries or integrating seamlessly with your tech stack, Siena empowers teams to focus on what matters most: building lasting customer relationships.

Average Rating: 4.8/5.0

Total Reviews: 28

How Do G2 Users Rate Siena AI?

  • Language: 9.3/10 (Category avg: 8.7/10)
  • Ticket Resolution: 8.1/10 (Category avg: 8.7/10)
  • Ease of Use: 8.8/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 6.7/10 (Category avg: 10/10)

Who Is the Company Behind Siena AI?

Who Uses This Product?

  • Top Industries: Consumer Goods, Retail
  • Company Size: 71% Small, 29% Medium

What Do G2 Reviewers Say About Siena AI?

AI-generated summary from verified user reviews

Pros
  • Users love Siena AI's automation capabilities, which enhance customer support while reducing operational hours effectively.
  • Users value the efficiency of Siena AI, streamlining automations and allowing agents to focus on important inquiries.
  • Users praise Siena AI for its customizability and responsive support, enhancing their automation experience significantly.
  • Users appreciate the improved customer interactions with Siena AI, noting decreased BPO hours and better ticket handling.
  • Users praise the exceptional customer support from Siena, blending empathy with efficiency in handling diverse inquiries.
Cons
  • Users face usability issues with Siena AI, including confusion from irrelevant responses and repetitive suggestions.
  • Users experience routing issues with Siena AI, leading to unresolved tickets and confusion during live interactions.
  • Users experience poor service with unresponsive ticket handling, leaving questions unresolved and customers feeling neglected.
  • Users find that there's a steep learning curve with Siena AI, but support helps them adapt over time.
  • Users report inconsistent AI performance in Siena AI, but the team is responsive in addressing these concerns.

What Are Recent G2 Reviews of Siena AI?

Yuma AI

Yuma AI automates e-commerce customer support end to end. The platform resolves tickets autonomously across chat, email, and social, handling 100+ CX use cases from order tracking to returns to complex pre-sale inquiries. It plugs directly into the helpdesks e-commerce teams already use: Zendesk, Gorgias, Kustomer, Front, Gladly, and Re:amaze. Every plan includes unlimited AI Agents and SOPs, omnichannel and multilingual support, and 24/7 premium support via Slack. Pricing is based on fully automated resolutions only. Results come fast. Customers typically reach 60-80% automation and 25-40% cost savings within 90 days. Our customers run at 91% accuracy on WISMO with 87% faster responses. EvryJewels automates 89% of tickets and cut costs by 63%. The platform has processed over 5 million automated tickets.

Average Rating: 4.9/5.0

Total Reviews: 20

How Do G2 Users Rate Yuma AI?

  • Language: 9.4/10 (Category avg: 8.7/10)
  • Ticket Resolution: 10.0/10 (Category avg: 8.7/10)
  • Ease of Use: 9.1/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 8.9/10 (Category avg: 10/10)

Who Is the Company Behind Yuma AI?

  • Seller: Yuma AI
  • Company Website:
  • Year Founded: 2023
  • HQ Location: Boston, USA
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 55% Small, 40% Medium

What Do G2 Reviewers Say About Yuma AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the automation capabilities of Yuma AI, significantly enhancing their customer service efficiency and effectiveness.
  • Users praise Yuma AI for its enhanced customer support efficiency, enabling faster responses and higher satisfaction.
  • Users praise Yuma AI for its efficiency in transforming customer support and consistently improving response times.
  • Users appreciate Yuma AI for its efficient customer support automation, transforming inquiry management and response times.
  • Users highly value the efficient customer engagement capabilities of Yuma AI, enhancing response times and service consistency.
Cons
  • Users face inadequate AI features with occasional hallucinations, requiring careful review of its outputs before use.
  • Users find the initial complexity of setting up Yuma AI frustrating, though it proves powerful after a learning curve.
  • Users desire more data integration with their help desk, as current features lack full consolidation within Yuma AI.
  • Users find the difficult setup of Yuma AI frustrating at first, though it becomes powerful with time and effort.
  • Users face inaccuracy issues with Yuma AI, sometimes leading to hallucinations or incorrect statements during use.

What Are Recent G2 Reviews of Yuma AI?

Plivo

Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency.

Average Rating: 4.5/5.0

Total Reviews: 742

How Do G2 Users Rate Plivo?

  • Ease of Use: 9.0/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Plivo?

  • Seller: Plivo
  • Year Founded: 2011
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    196 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 78% Small, 17% Medium

What Do G2 Reviewers Say About Plivo?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of Plivo, which simplifies building powerful communication solutions effectively.
  • Users value Plivo's amazing customer support, noting their courteous follow-up and effective assistance when debugging issues.
  • Users appreciate the easy integration and robust features of Plivo, enhancing communication and campaign management.
  • Users commend Plivo for its competitive pricing, offering exceptional value for comprehensive communication solutions.
  • Users value the API quality of Plivo, appreciating its seamless integration for diverse communication solutions.
Cons
  • Users express concerns over poor customer support, highlighting slow response times and unhelpful ticket-based assistance.
  • Users find Plivo's pricing to be expensive, particularly for Voice APIs and SMS services in some regions.
  • Users find Plivo has limited features and require additional costs for advanced functionalities and better service.
  • Users experience messaging issues due to slow support response times and complications with SMS delivery to clients.
  • Users find the user interface not intuitive, hindering ease of use for those without coding experience.

What Are Recent G2 Reviews of Plivo?

What Are G2 Users Discussing About Plivo?

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Trengo

Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo. As an official WhatsApp Business Solution Provider and Meta Business Partner, Trengo supports WhatsApp CRM and WhatsApp marketing at scale. Used across eCommerce, hospitality, travel, leisure, and automotive as a leading alternative to Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io, and WATI.

Average Rating: 4.3/5.0

Total Reviews: 244

How Do G2 Users Rate Trengo?

  • Language: 7.7/10 (Category avg: 8.7/10)
  • Ticket Resolution: 6.7/10 (Category avg: 8.7/10)
  • Ease of Use: 8.6/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Trengo?

  • Seller: Trengo
  • Year Founded: 2017
  • HQ Location: Utrecht, Utrecht, Netherlands
  • LinkedIn® Page: www.linkedin.com
    102 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Leisure, Travel & Tourism, Apparel & Fashion
  • Company Size: 73% Small, 26% Medium

What Do G2 Reviewers Say About Trengo?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Trengo, appreciating its straightforward implementation and intuitive design.
  • Users find Trengo's helpful customer support and automation features invaluable for managing their workflows efficiently.
  • Users commend Trengo for its exceptional customer support and seamless onboarding experience, enhancing overall satisfaction.
  • Users value the seamless integration of multiple channels in Trengo, enhancing chat management and efficiency significantly.
  • Users appreciate the streamlined communication in Trengo, highlighting its intuitive interface and excellent customer support.
Cons
  • Users feel that the missing features in Trengo hinder their experience and limit functionality in important areas.
  • Users criticize the limited features of Trengo, noting missing functionalities and difficulties in usage and setup.
  • Users face significant messaging issues with Trengo, including slow loading times and limitations on WhatsApp interactions.
  • Users find the chat functionality difficult to use with limitations on WhatsApp and missing features affecting communication.
  • Users report frequent bug issues with Trengo, leading to frustrations and inefficiencies in usage and coordination.

What Are Recent G2 Reviews of Trengo?

What Are G2 Users Discussing About Trengo?

Convot

Convot is a revenue-aware customer support platform that helps SaaS and subscription businesses turn support into a retention engine. Unlike a traditional help desk or live chat tool, Convot shows each customer's plan, MRR, LTV, and churn risk right beside every conversation, so your team sees the revenue behind a ticket before they reply. Instead of answering every request first-come-first-served, you prioritize the accounts that drive recurring revenue and catch at-risk customers before they cancel. Convot replaces a stack of disconnected tools with one connected platform. It combines live chat, a shared inbox, and an embedded help center and knowledge base for customer self-service, alongside a public changelog, a product roadmap customers can vote on, a branded status page, and in-chat scheduling. A built-in revenue dashboard tracks MRR, plan, lifetime value, and customer health in one place, so you no longer pay for a separate analytics tool to understand your subscription metrics. At its core is an AI layer built specifically for customer support. A grounded AI support agent drafts accurate replies to routine questions, automatic quality grading scores every conversation, and AI summaries keep your team in sync. Frustration escalation flags hostile threads in real time so a manager can step in before a customer leaves a bad review, and AI churn attribution reads the support history after a cancellation to tell you whether support was the cause, turning churn into a fixable signal. Convot is built for lean teams, from solo founders and bootstrapped startups to growing SaaS companies that want enterprise-grade support tooling without enterprise cost. It includes live translation in 25+ languages, native iOS and Android apps, and one-click migration from Crisp, making it a practical alternative to Crisp, Intercom, and Zendesk for teams focused on customer retention and revenue, not just ticket volume. Pricing is transparent, with a free Community plan until $1k MRR and no enterprise sales process. Whether you are reducing churn, improving first-response time, scaling self-service, or seeing which conversations are worth the most, Convot connects customer support to revenue so every conversation protects the customers who matter most.

Average Rating: 4.5/5.0

Total Reviews: 11

How Do G2 Users Rate Convot?

  • Language: 8.8/10 (Category avg: 8.7/10)
  • Ticket Resolution: 8.6/10 (Category avg: 8.7/10)
  • Ease of Use: 9.6/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 3.3/10 (Category avg: 10/10)

Who Is the Company Behind Convot?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Convot?

Aissist.io

Your customers are growing faster than your support team. Aissist closes the gap. Aissist.io is an AI customer support agent that works like a coworker, not a bot. Connect it to Zendesk, Intercom, Freshdesk, Kustomer, Salesforce, HubSpot, Front or Gorgias in about 10 minutes. It starts resolving real conversations: troubleshooting problems, updating orders and accounts, and qualifying leads. It takes the action in your systems instead of just replying. ## What changes for your team * 83% of conversations resolved end to end, with 4.8/5 customer satisfaction. No made-up answers. Aissist sticks to your knowledge and policies, and hands tricky cases to your team at the right moment. * Know why customers reach out. Pulse shows the product issues and trends behind your ticket volume, before they cost you customers. * Better every week. Evolve learns from how your best agents handle issues and tests improvements. You approve anything that touches policy or brand. * Every customer, every channel. 65+ languages across chat, email, WhatsApp, SMS and social, including voice messages, photos and video. ## Pricing that makes sense Pay per fix, with no seat licenses and no installation fees. Resolutions are capped at $0.60, and conversations handed to your team cost nothing. One Aissist customer grows 40% a year without hiring a single new support agent. ISO 27001 certified and GDPR compliant. Start free on your own tickets, no credit card required.

Average Rating: 4.8/5.0

Total Reviews: 46

How Do G2 Users Rate Aissist.io?

  • Ease of Use: 9.2/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 4.0/10 (Category avg: 10/10)

Who Is the Company Behind Aissist.io?

  • Seller: Aissist.io
  • Company Website:
  • Year Founded: 2023
  • HQ Location: San Jose, US
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 74% Small, 30% Medium

What Do G2 Reviewers Say About Aissist.io?

AI-generated summary from verified user reviews

Pros
  • Users find Aissist.io to be incredibly helpful, effectively understanding context and completing tasks autonomously.
  • Users value the efficiency of Aissist.io, significantly improving response times and reducing repetitive tasks.
  • Users find Aissist.io incredibly easy to use, appreciating its intuitive setup and smooth integrations for efficient AI support.
  • Users appreciate the quick and intuitive setup of Aissist.io, making implementation a breeze for their teams.
  • Users value the conversational management of Aissist.io, noting its reliable, accurate, and human-like interactions with customers.
Cons
  • Users feel the limited customization options for UI styling hinder personalizing their experience with Aissist.io.
  • Users find the limited AI capabilities frustrating, particularly with voice functionality and draft efficiency issues.
  • Users find Aissist.io's interface not very beginner friendly, making initial setup potentially overwhelming for newcomers.
  • Users feel the interface lacks guidance and customization, impacting overall usability and experience with Aissist.io.
  • Users desire improved reporting functionality that offers detailed performance insights per agent for better decision-making.

What Are Recent G2 Reviews of Aissist.io?

Salesmate

Salesmate is an AI-powered Customer Relationship Management (CRM) platform built for mid-market and enterprise teams that need a connected system to run revenue operations at scale. It centralizes customer data, deal pipelines, tasks, and conversations so sales, marketing, support, and revenue operations stay aligned on every account. By bringing execution and visibility into one place, Salesmate reduces operational friction and helps teams move faster from first touch to renewal. Salesmate is designed for organizations scaling across teams, regions, and customer segments - and looking for a CRM that supports structured processes without slowing people down. The platform supports key revenue workflows such as capturing and qualifying leads, managing complex sales cycles, coordinating cross-team handoffs, and tracking performance through reporting and forecasting. Automation through no-code workflows and sequences reduces repetitive work, standardizes best practices, and ensures timely follow-ups without adding unnecessary complexity. A core strength of Salesmate is communication visibility and execution discipline. With seamless email synchronization and tracking, teams can monitor engagement and keep every interaction tied to the right contact, company, and deal. Built-in meeting scheduling improves speed-to-lead and responsiveness, while dashboards and reports give leaders the clarity they need to forecast accurately, identify bottlenecks, and optimize conversion across the funnel. Skara extends Salesmate with CRM-native AI agents that don’t just answer questions - they take action across the customer lifecycle. Skara can engage prospects and customers through real-time conversations, qualify and route inbound leads, book meetings using calendar availability and time-zone logic, and automatically create or update CRM records to keep pipelines clean. Beyond pre-sales, Skara can handle repetitive support requests using knowledge bases, deflect tickets, capture structured data through conversational forms, trigger workflows, assign owners, and escalate complex cases with full context and summaries. For eCommerce and digital-first businesses, Skara also enables conversational commerce use cases such as guided product discovery, answering product and availability questions, handling order status and returns, and capturing high-intent signals that flow directly into the CRM. Together, Salesmate and Skara help mid-market and enterprise organizations operate with greater speed and precision - delivering more qualified conversations, cleaner data, stronger handoffs between teams, and a customer experience that feels responsive and personalized at every stage.

Average Rating: 4.7/5.0

Total Reviews: 119

How Do G2 Users Rate Salesmate?

  • Ease of Use: 9.1/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Salesmate?

  • Seller: Salesmate
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Charlotte, NC
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 74% Small, 14% Medium

What Do G2 Reviewers Say About Salesmate?

AI-generated summary from verified user reviews

Pros
  • Users commend the quick and helpful customer support from Salesmate, ensuring a seamless experience with the software.
  • Users highlight the ease of use of Salesmate, making it an intuitive choice for managing sales processes.
  • Users love the super clean interface and exceptional customer care of Salesmate, making it highly recommended.
  • Users appreciate the ease of use and excellent support from Salesmate, enhancing their efficiency and confidence with leads.
  • Users appreciate the effective automation features of Salesmate, significantly saving time and enhancing productivity in sales processes.
Cons
  • Users find integration issues with Salesmate, particularly with workflow automation and email marketing, frustrating and less effective.
  • Users find the limited features of Salesmate challenging, especially in advanced configurations and integrations.
  • Users find missing features such as limited user access and slow mobile functionality are disappointing for overall usability.
  • Users note a challenging learning curve for advanced configurations, requiring technical support for effective setup and management.
  • Users find Salesmate not intuitive, requiring technical support for advanced configurations and clearer user guidance.

What Are Recent G2 Reviews of Salesmate?

What Are G2 Users Discussing About Salesmate?

Ozonetel

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.

Average Rating: 4.6/5.0

Total Reviews: 623

How Do G2 Users Rate Ozonetel?

  • Language: 8.9/10 (Category avg: 8.7/10)
  • Ticket Resolution: 9.0/10 (Category avg: 8.7/10)
  • Ease of Use: 9.1/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Ozonetel?

  • Seller: Ozonetel
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Jose, California
  • LinkedIn® Page: www.linkedin.com
    378 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Associate, Assistant Manager
  • Top Industries: Financial Services, Hospital & Health Care
  • Company Size: 62% Medium, 28% Small

What Do G2 Reviewers Say About Ozonetel?

AI-generated summary from verified user reviews

Pros
  • Users find Ozonetel's interface highly intuitive, emphasizing its ease of use for managing calls effectively.
  • Users value Ozonetel's dual calling capabilities, enjoying seamless management of inbound and outbound customer interactions.
  • Users find Ozonetel's call management capabilities convenient, efficiently handling both outbound and inbound customer interactions.
  • Users appreciate the smooth call quality of Ozonetel, enhancing their overall communication and efficiency.
  • Users appreciate the excellent customer support provided by Ozonetel, enhancing their overall experience and satisfaction.
Cons
  • Users find call issues frustrating due to delays and drops, negatively affecting their experience with Ozonetel.
  • Users often experience connection issues such as network problems, call drops, and delays affecting their overall experience.
  • Users experience occasional call connectivity issues, including voice problems and delays affecting their overall experience.
  • Users face connectivity issues with Ozonetel, experiencing delays and SIP disconnections that hinder smooth communication.
  • Users often experience technical issues like call drops and delays, affecting the overall customer experience.

What Are Recent G2 Reviews of Ozonetel?

What Are G2 Users Discussing About Ozonetel?

yellow.ai

Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors.

Average Rating: 4.4/5.0

Total Reviews: 101

How Do G2 Users Rate yellow.ai?

  • Language: 8.1/10 (Category avg: 8.7/10)
  • Ticket Resolution: 9.0/10 (Category avg: 8.7/10)
  • Ease of Use: 8.7/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind yellow.ai?

  • Seller: yellow.ai
  • Year Founded: 2016
  • HQ Location: San Mateo, California
  • LinkedIn® Page: www.linkedin.com
    850 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 38% Small, 33% Medium

What Do G2 Reviewers Say About yellow.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless integration capabilities of yellow.ai, enhancing chatbot deployment across multiple platforms effectively.
  • Users value the multi-channel support and automation features of yellow.ai, enhancing their chatbot deployment experience.
  • Users praise yellow.ai's easy-to-build chatbots that enhance customer engagement with reliable 24/7 support across multiple platforms.
  • Users appreciate the ease of use of yellow.ai, praising its intuitive setup and seamless integration capabilities.
  • Users value the easy integrations of yellow.ai, facilitating seamless chatbot deployment across multiple platforms.
Cons
  • Users find the steep learning curve challenging, requiring considerable time and effort to become proficient.
  • Users note a significant learning curve with Yellow.ai, requiring time and technical understanding to use effectively.
  • Users note the limitations in AI capabilities requiring deep technical knowledge and room for improvement in NLP and analytics.
  • Users find the product complex, especially newcomers needing technical knowledge for effective usage and integration.
  • Users often struggle with difficult implementation of Yellow.ai, facing challenges in integration and customization processes.

What Are Recent G2 Reviews of yellow.ai?

What Are G2 Users Discussing About yellow.ai?

Boei

Boei is an AI receptionist and lead-capture widget for small and mid-sized businesses. It sits on your website as a lightweight 10KB script and answers visitor questions instantly, 24/7, in 95+ languages. Unlike a basic chatbot that reads from a knowledge base and asks for a name and email, Boei does the work of a receptionist. It qualifies leads, books appointments, answers product questions, and escalates the conversations that need a human to your team with an AI summary attached. The same AI agent works across your website, WhatsApp Business, email and SMS, with one shared inbox and one trained brain behind all of them. Train it once on your website, files, FAQ, product catalog and past tickets. Add custom AI actions (calendar booking, quote calculation, order status lookup, CRM updates, lead routing) with no code. Choose how autonomous the AI is, from fully supervised to AI-driven, so you stay in control. Pick your AI model: OpenAI, Anthropic, Google or Mistral, switchable anytime. Boei is built for European SMBs and agencies. It is EU-hosted in Amsterdam, GDPR-first, cookie-optional, and includes 50+ contact channels in a single customizable widget. Used on 17,000+ websites.

Average Rating: 4.7/5.0

Total Reviews: 11

How Do G2 Users Rate Boei?

  • Ease of Use: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Boei?

Who Uses This Product?

  • Company Size: 91% Small

What Do G2 Reviewers Say About Boei?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of customization with Boei, allowing quick setup and flexible adjustments for their websites.
  • Users find Boei's ease of use remarkable, allowing quick setup and customization without coding challenges.
  • Users love the easy setup of Boei, achieving full customization in under 30 minutes without coding.
  • Users love the customizability of Boei, allowing quick setup and extensive personalization through various widgets.
  • Users love the quick setup of Boei, enabling configuration of chat widgets in just minutes.
Cons
  • Users feel the lack of insightful analytics in Boei limits the chatbot's overall effectiveness and usefulness.
  • Users are frustrated by the lack of integrations, hindering data transfer and automation with other applications.
  • Users find the time-consuming process due to missing integrations and notifications affecting efficiency.

What Are Recent G2 Reviews of Boei?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated