G2

Amisha M.

Founder

Small-Business (50 or fewer emp.)

7/26/2026

"Great Insights Without Listening to Every Call"

5/5

What do you like best about Convot?

What I like most is that I no longer have to manually review every support call. Convot.io provides clear call summaries, highlights areas where agents can improve, and even shows whether a missed call happened because the agent or the customer didn't join. The new features they're introducing, such as Visitors and Coaching, have made my work even easier and helped me become more productive. Overall, the platform saves me more than 8 hours every week as a manager by automating tasks that I previously had to do manually.

Review collected by and hosted on G2.com.

What do you dislike about Convot?

So far, I haven't come across any major issues. Review collected by and hosted on G2.com.

What problems is Convot solving and how is that benefiting you?

Convot has significantly reduced the time I spend reviewing support calls and monitoring my team's performance. Instead of manually listening to recordings, I get AI-generated summaries, quality scores, customer sentiment, and actionable insights. It helps me identify coaching opportunities, track team performance, and ensure we're delivering a consistent support experience while saving several hours every week. Review collected by and hosted on G2.com.