# Best Contact Center Outsourcing Service Providers - Page 2

## How Many Contact Center Outsourcing Service Providers Products Does G2 Track?

**Total Products under this Category:** 166

### Category Stats (Aug 2026)

- **Average Rating:** 4.49/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** ExpertCallers (+0.1%) - Among all products in this category, ExpertCallers recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Outsourcing Service Providers Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 500+ Authentic Reviews
- 166+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Outsourcing Service Providers
 ![G2 Grid® for Contact Center Outsourcing Service Providers plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center-outsourcing-services/grids.png?focus%5B%5D=1349625&focus%5B%5D=45136&focus%5B%5D=47038&focus%5B%5D=1387123&focus%5B%5D=546&focus%5B%5D=1448563&focus%5B%5D=85138&focus%5B%5D=81839)

Highlighted products: ExpertCallers, WOW24-7, SupportYourApp, RFS Business Solutions, TTEC, EverHelp, TaskUs, and Liveops.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-outsourcing-services/grids.json?focus%5B%5D=expertcallers&focus%5B%5D=wow24-7&focus%5B%5D=supportyourapp&focus%5B%5D=rfs-business-solutions&focus%5B%5D=ttec&focus%5B%5D=everhelp-everhelp&focus%5B%5D=taskus&focus%5B%5D=liveops-liveops)

**Sponsored**

### Connext

Connext Global Solutions is a tech-enabled, AI-driven offshore staffing and dedicated team provider designed to help U.S. and global companies build high-performing remote teams in countries such as the Philippines, Colombia, Mexico, and India. Unlike traditional Business Process Outsourcing (BPO) firms or transactional Employer of Record (EOR) providers, Connext specializes in creating fully customized, dedicated offshore teams that are aligned with each client’s unique processes, culture, and growth strategy. This approach allows Connext to function as an extension of your organization rather than merely a call center. The target audience for Connext includes a diverse range of industries, such as healthcare, private equity, accounting and finance, technology, customer service, revenue cycle management, mortgage, IT services, and back-office operations. Companies seeking to enhance their operational efficiency can benefit from Connext’s services, whether they require medical billing specialists, accounting support, software developers, customer service representatives, IT help desk professionals, or cross-functional operational teams. By offering scalable workforce solutions, Connext is positioned to support long-term growth for its clients. One of the key differentiators of Connext is its commitment to providing dedicated teams rather than shared resources. Each employee works exclusively for one client, which fosters alignment, accountability, and enhanced performance. Additionally, clients can achieve up to 70% cost savings compared to U.S.-based hiring while maintaining high quality and operational control. The AI-enabled recruiting process employed by Connext ensures that top offshore talent is identified, vetted, and deployed quickly, without compromising on quality. Security and compliance are also paramount for Connext, which operates with a SOC 2-compliant and secure infrastructure. This is particularly critical for clients in healthcare, fintech, and other regulated industries where data protection is essential. Furthermore, Connext boasts high retention rates and strong client satisfaction, focusing on sustainable partnerships rather than short-term contracts. This long-term approach is ideal for companies that want an alternative to traditional outsourcing or EOR services, need scalable offshore staffing, or are looking to build custom global teams without sacrificing culture or quality. In essence, Connext Global Solutions merges the flexibility of staff augmentation with the infrastructure of a global workforce solutions provider and the partnership mindset of a long-term growth advisor. For organizations exploring offshore staffing companies, dedicated team providers, healthcare BPO, AI-powered recruiting, or global outsourcing solutions, Connext offers a strategic and intelligent approach to workforce scaling.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2328&secure%5Bchosen_at%5D=2026-08-01T22%3A57%3A26Z&secure%5Bdisplayable_resource_id%5D=2328&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2328&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1181522&secure%5Bresource_id%5D=2328&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-outsourcing-services%3Fpage%3D2&secure%5Btoken%5D=94b54d153282b30887df61882ebb9be629e2636fb7dd06c679f1891bd9670120&secure%5Burl%5D=https%3A%2F%2Fwww.connextglobal.com&secure%5Burl_type%5D=company_website)

### [Business Phone Service/ Call Center Service](https://www.g2.com/products/business-phone-service-call-center-service/reviews)

Uoomtel is a complete technology and staffing solution for call centers. The objective is to save time and money, increase sales, productivity, and ensure customer satisfaction. Tools include number portability, a predictive dialer, call forwarding, call recording, voicemails, and helpful integrations. There are no hidden costs, with pay-as-you-go, there is no contract or obligation. Plus 80% savings on business phone bills. (ISO Certified)

**Average Rating:** 4.4/5.0

**Total Reviews:** 10

#### Who Is the Company Behind Business Phone Service/ Call Center Service?

- **Seller:** [Uoomtel](https://www.g2.com/sellers/uoomtel)
- **Year Founded:** 2015
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a08d52f3f059a7f6890ae0fe16a6a35d4dfc81e9b38e2e2262e4df305eb7120a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fuoomtel&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Accounting
- **Company Size:** 90% Medium, 10% Small

#### What Are Recent G2 Reviews of Business Phone Service/ Call Center Service?

**["Efficient and Reliable Call Services"](https://www.g2.com/survey_responses/business-phone-service-call-center-service-review-7931246)**

**Rating:** 4.5/5.0 stars

_— David C._

[Read full review](https://www.g2.com/survey_responses/business-phone-service-call-center-service-review-7931246)

**["Easy to use with some set back and flaws"](https://www.g2.com/survey_responses/business-phone-service-call-center-service-review-8528770)**

**Rating:** 4.5/5.0 stars

_— Cheryl A._

[Read full review](https://www.g2.com/survey_responses/business-phone-service-call-center-service-review-8528770)

### [Moneypenny](https://www.g2.com/products/moneypenny-2025-09-24/reviews)

Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.

**Average Rating:** 4.4/5.0

**Total Reviews:** 45

#### Who Is the Company Behind Moneypenny?

- **Seller:** [Moneypenny](https://www.g2.com/sellers/moneypenny-424fcb46-776f-4ab1-b4b6-727ddb61eb2f)
- **Company Website:** www.moneypenny.com
- **Year Founded:** 2000
- **HQ Location:** Duluth, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9acfb69a0cf5aebe66b8c01452a845ebd6a228e3aa5b991e3b58959885c02d1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmoneypenny-usa%2F&secure%5Burl_type%5D=linkedin_company_website)  
38 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Construction
- **Company Size:** 84% Small, 7% Medium

#### What Are Recent G2 Reviews of Moneypenny?

**["Real-Time Live Support That Keeps Field Teams on Track"](https://www.g2.com/survey_responses/moneypenny-review-13137977)**

**Rating:** 5.0/5.0 stars

_— William W._

[Read full review](https://www.g2.com/survey_responses/moneypenny-review-13137977)

**["Effortless Online Access — Moneypenny Is Simple and Intuitive"](https://www.g2.com/survey_responses/moneypenny-review-13051629)**

**Rating:** 5.0/5.0 stars

_— Ashley L._

[Read full review](https://www.g2.com/survey_responses/moneypenny-review-13051629)

### [Call Center Services](https://www.g2.com/products/aven-hospitality-call-center-services/reviews)

Increase conversion and expand your sales force

**Average Rating:** 4.5/5.0

**Total Reviews:** 8

#### Who Is the Company Behind Call Center Services?

- **Seller:** [Aven Hospitality](https://www.g2.com/sellers/aven-hospitality)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33ebf32823c7d0061dec8bc5ceef126085aede7e4f7e014631b3710521778ff2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faven-hospitality%2F&secure%5Burl_type%5D=linkedin_company_website)  
673 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 38% Medium

#### What Are Recent G2 Reviews of Call Center Services?

**["Unable to open ticket image"](https://www.g2.com/survey_responses/call-center-services-review-11036322)**

**Rating:** 4.0/5.0 stars

_— Saud P._

[Read full review](https://www.g2.com/survey_responses/call-center-services-review-11036322)

**["Call centre service"](https://www.g2.com/survey_responses/call-center-services-review-11029899)**

**Rating:** 4.5/5.0 stars

_— Bhupendra S._

[Read full review](https://www.g2.com/survey_responses/call-center-services-review-11029899)

### [ModSquad](https://www.g2.com/products/modsquad/reviews)

ModSquad leads the Customer Experience (CX) Service industry. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. Since 2007, we've been reinventing traditional outsourcing. We embraced remote and steered clear of cubicles in soulless call centers. We secure our distributed team with Cubeless, our patent-pending security platform. We deploy our services by the hour rather than saddle you with inefficient FTEs. And our Mods are so experienced and empathetic it isn't fair to call them "agents" – so we don't. We are the Mods!

**Average Rating:** 4.4/5.0

**Total Reviews:** 8

#### Who Is the Company Behind ModSquad?

- **Seller:** [ModSquad](https://www.g2.com/sellers/modsquad)
- **Year Founded:** 2007
- **HQ Location:** Sacramento, US
- **Twitter:** @modsquad  
3,372 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bad81dba4ab3234c94cbe478a5e4848a322d507f5499e01ecdd6df5bab90f7e5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmodsquad-inc-&secure%5Burl_type%5D=linkedin_company_website)  
1,410 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 63% Medium, 38% Small

#### What Do G2 Reviewers Say About ModSquad?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **friendly support** from ModSquad, appreciating their adaptability to various challenges.
- Users appreciate the **responsiveness and adaptability** of ModSquad in tackling various challenges effectively.

#### What Are Recent G2 Reviews of ModSquad?

**["Great backup for social media moderation"](https://www.g2.com/survey_responses/modsquad-review-11230348)**

**Rating:** 4.5/5.0 stars

_— Scott W._

[Read full review](https://www.g2.com/survey_responses/modsquad-review-11230348)

**["Great for enhancing your online engagement"](https://www.g2.com/survey_responses/modsquad-review-8684916)**

**Rating:** 5.0/5.0 stars

_— Aditya M._

[Read full review](https://www.g2.com/survey_responses/modsquad-review-8684916)

### [CRM Implementation](https://www.g2.com/products/crm-implementation/reviews)

DataBeys helps you connect in a more intelligent and cost-effective way by uniting sales, service, marketing, and analytics. All powered by our CRM software partners. We focus on key customer relationship areas, allowing you to offer high-quality, consistent, and timely interactions with your customers.

**Average Rating:** 4.3/5.0

**Total Reviews:** 6

#### Who Is the Company Behind CRM Implementation?

- **Seller:** [Databeys](https://www.g2.com/sellers/databeys)
- **Year Founded:** 2020
- **HQ Location:** Sharjah Publishing City, AE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2543e6f6d040028a774eb1b402c85d7261ccf0e60ae2a6909f0bdb6c5cf95b04&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdatabeys&secure%5Burl_type%5D=linkedin_company_website)  
41 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 57% Small, 29% Medium

#### What Are Recent G2 Reviews of CRM Implementation?

**["Best interaction tool between the customer and business"](https://www.g2.com/survey_responses/crm-implementation-review-8694017)**

**Rating:** 5.0/5.0 stars

_— Abhinav K._

[Read full review](https://www.g2.com/survey_responses/crm-implementation-review-8694017)

**["CRM Implementation Review"](https://www.g2.com/survey_responses/crm-implementation-review-9043544)**

**Rating:** 4.5/5.0 stars

_— Sam M._

[Read full review](https://www.g2.com/survey_responses/crm-implementation-review-9043544)

### [Televerde](https://www.g2.com/products/televerde/reviews)

Televerde is a global B2B revenue services partner that provides integrated sales, marketing, channel, and customer service programs to help companies create, protect, and expand revenue. Televerde works as an embedded extension of its clients’ teams, helping them identify growth opportunities across the customer lifecycle and convert those opportunities into qualified pipeline, closed revenue, stronger partner performance, customer retention, renewals, and expansion. Televerde supports B2B organizations that need to scale revenue-generating or customer-facing work without building every capability entirely in-house. Its programs are used by revenue, sales, marketing, channel, customer success, and customer operations leaders, particularly in complex, global, or regulated environments. Engagements are customized to each client’s goals, audience, processes, technology, brand standards, and performance measures. Televerde’s core solutions include: Pipeline and Revenue Growth: Audience and market insights, omnichannel demand generation, lead generation, outsourced sales development, lead qualification and nurturing, qualified meeting generation, and sales acceleration. These services help companies reach target accounts, improve the progression of marketing-qualified leads into sales-qualified opportunities, and move opportunities through the pipeline. Channel Growth and Support: Programs for OEMs, distributors, resellers, managed service providers, and other partner ecosystems. Capabilities include partner onboarding and offboarding, lead qualification and routing, deal registration support, partner help desk services, enablement and certification guidance, portal and access support, market development fund campaign execution, reporting, partner outreach, and renewal support. Customer Support and Retention: Post-sale customer support, customer care, and customer success services designed to protect customer relationships and revenue. Capabilities include live voice and email support, case intake and resolution, escalation management, order and appointment support, overflow and after-hours coverage, customer onboarding, proactive outreach, and advocacy, loyalty, retention, and expansion programs. Televerde combines trained, client-dedicated teams with CRM, marketing automation, data, analytics, and outreach technologies. Programs can be delivered across the United States, Argentina, and Scotland, with multilingual support for global operations. By connecting pre-sale, channel, and post-sale execution through one accountable partner, Televerde helps reduce handoff gaps and provides consistent reporting across the revenue lifecycle. Since 1995, Televerde has generated more than $14 billion in revenue and $65 billion in pipeline for B2B clients. In a commissioned Total Economic Impact™ study conducted by Forrester Consulting, a composite Televerde client achieved a modeled 71% return on investment over three years, with a payback period of less than six months. Televerde is also a second-chance employer that provides professional training and career opportunities for incarcerated and formerly incarcerated women.

**Average Rating:** 4.6/5.0

**Total Reviews:** 37

#### Who Is the Company Behind Televerde?

- **Seller:** [Televerde](https://www.g2.com/sellers/televerde)
- **Company Website:** www.televerde.com
- **Year Founded:** 1995
- **HQ Location:** Phoenix, AZ, United States
- **Twitter:** @Televerde  
1,842 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1f5d571f4ec5059b19825ba0a80fe68e14c225c2a082df10e9b5a5fff45d50d3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteleverde&secure%5Burl_type%5D=linkedin_company_website)  
494 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 54% Large, 41% Medium

#### What Do G2 Reviewers Say About Televerde?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **dependable partnership** with Televerde, appreciating their professionalism, responsiveness, and commitment to success.
- Users commend Televerde for their **outstanding customer engagement** , showcasing professionalism and commitment to client success.
- Users value the **dedication and professionalism** of Televerde's team, appreciating their commitment and impactful partnership.
- Users value the **accountability and efficient communication** of Televerde, enhancing their sales function significantly.
- Users value the **commitment** of Televerde, experiencing professionalism and reliable support that enhances their success.

##### Cons

- Users find **communication issues** with Televerde, particularly limited engagement duration impacting ongoing collaboration.
- Users note that while Televerde is **expensive** , the quality justifies the higher price point over time.
- Users report **high turnover** at Televerde, leading to inconsistent support and short-term engagement experiences.
- Users feel there is a need for more **ongoing training** to enhance strategy and industry knowledge with Televerde.
- Users face **integration issues** that hinder outreach effectiveness due to admin and IT limitations with Televerde.

#### What Are Recent G2 Reviews of Televerde?

**["Dependable Partner for Hard‑to‑Reach Markets"](https://www.g2.com/survey_responses/televerde-review-12139981)**

**Rating:** 5.0/5.0 stars

_— Verified User in Environmental Services_

[Read full review](https://www.g2.com/survey_responses/televerde-review-12139981)

**["Boosted Our BDR Efficiency with Fast Response Times"](https://www.g2.com/survey_responses/televerde-review-12134093)**

**Rating:** 4.0/5.0 stars

_— Candice L._

[Read full review](https://www.g2.com/survey_responses/televerde-review-12134093)

### [Zahoree Support](https://www.g2.com/products/zahoree-support/reviews)

With 20+ years of experience in the support industry, Zahoree understands the scaling challenges of growing companies. We provide customer support solutions for innovative companies via sourcing, training, management, optimization, and AI automation. One of Zahoree's key differentiators is that it's built its own technology (featuring Zahoree Virtual Teams, ZWingman Copilot, and ZAutoQA) rather than merely licensing third-party tools. Strategically located in North America and Europe for nearshore support.

**Average Rating:** 4.9/5.0

**Total Reviews:** 6

#### Who Is the Company Behind Zahoree Support?

- **Seller:** [Zahoree, formerly Infolink-exp](https://www.g2.com/sellers/zahoree-formerly-infolink-exp)
- **Year Founded:** 2012
- **HQ Location:** San Jose, US
- **Twitter:** @Zahoree\_Global  
378 Twitter followers
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33d4c4f4edbbf2f55bf160770fb5112c64908c46a9f33dcfa07408ee042e035d&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fzahoree-cx&secure%5Burl_type%5D=linkedin_company_website)  
156 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 17% Small

#### What Are Recent G2 Reviews of Zahoree Support?

**["Scale at Speed - Zahoree Team is there for you!"](https://www.g2.com/survey_responses/zahoree-support-review-12489801)**

**Rating:** 5.0/5.0 stars

_— James A._

[Read full review](https://www.g2.com/survey_responses/zahoree-support-review-12489801)

**["Multilingual Support with a Human Touch"](https://www.g2.com/survey_responses/zahoree-support-review-12569232)**

**Rating:** 5.0/5.0 stars

_— Adéṣẹ́gun A._

[Read full review](https://www.g2.com/survey_responses/zahoree-support-review-12569232)

### [Contact Center Services](https://www.g2.com/products/contact-center-services/reviews)

Telvista is USA based IT support company that works for customer engagement Solutions like BPO Services, Business IT Solutions, Omnichannel, customer support, and many more IT Support Services.

**Average Rating:** 4.4/5.0

**Total Reviews:** 4

#### Who Is the Company Behind Contact Center Services?

- **Seller:** [Telvista](https://www.g2.com/sellers/telvista)
- **Year Founded:** 1997
- **HQ Location:** Dallas, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9f6f72c5758d92bbc137864ab3925a08b9ed3b2e4608b2b40dec4e80d018368a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftelvistaus&secure%5Burl_type%5D=linkedin_company_website)  
4,172 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Medium, 25% Large

#### What Are Recent G2 Reviews of Contact Center Services?

**["Contact center sevices benefits"](https://www.g2.com/survey_responses/contact-center-services-review-8708841)**

**Rating:** 4.5/5.0 stars

_— Feyzan O._

[Read full review](https://www.g2.com/survey_responses/contact-center-services-review-8708841)

**["Great Service."](https://www.g2.com/survey_responses/contact-center-services-review-8643270)**

**Rating:** 5.0/5.0 stars

_— Vishal D._

[Read full review](https://www.g2.com/survey_responses/contact-center-services-review-8643270)

### [Evateck](https://www.g2.com/products/evateck/reviews)

Evateck is dedicated to offering tech firms and online business effective and dependable outsourced support services. In our commitment to maintaining the highest standards of quality, we currently onboard only TWO clients each month. Whether you require a dedicated phone line or an advanced CRM system, we are equipped to meet these needs. Along with these specific solutions, we offer a comprehensive support package tailored to your requirements.

**Average Rating:** 5.0/5.0

**Total Reviews:** 4

#### Who Is the Company Behind Evateck?

- **Seller:** [Evateck](https://www.g2.com/sellers/evateck)
- **Year Founded:** 2023
- **HQ Location:** Fort Lauderdale, US
- **Twitter:** @evateck  
1 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0613dce8b6eeb7552e07258f73d45977ca3f43d64f74dfc6f5b27574520d83a1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fevateck%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Are Recent G2 Reviews of Evateck?

**["Professional and personalized outsourced customer support by Evateck."](https://www.g2.com/survey_responses/evateck-review-9563091)**

**Rating:** 5.0/5.0 stars

_— Anastasiia B._

[Read full review](https://www.g2.com/survey_responses/evateck-review-9563091)

**["Reliable outsourced support partner that scaled with us"](https://www.g2.com/survey_responses/evateck-review-12747233)**

**Rating:** 5.0/5.0 stars

_— Maximus P._

[Read full review](https://www.g2.com/survey_responses/evateck-review-12747233)

### [iQor](https://www.g2.com/products/iqor/reviews)

iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 40,000+ amazing employees spanning 10 countries. We are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology that can scale teams anywhere, our BPO solutions create happy employees and delighted customers. Our irresistible culture results in a smile with each interaction to create optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers. Read, see, and hear more at iQor.com.

**Average Rating:** 3.9/5.0

**Total Reviews:** 4

#### Who Is the Company Behind iQor?

- **Seller:** [iQor](https://www.g2.com/sellers/iqor)
- **Year Founded:** 1998
- **HQ Location:** St. Petersburg, FL
- **Twitter:** @iQor  
2,950 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ad099590c4a5ec3321c1974f7b30c21c594a70c931219130539132833b43d607&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fiqor&secure%5Burl_type%5D=linkedin_company_website)  
25,761 employees on LinkedIn®
- **Phone:** 800-811-4214

#### Who Uses This Product?

- **Company Size:** 50% Small, 25% Large

#### What Are Recent G2 Reviews of iQor?

**["My experience with iQor"](https://www.g2.com/survey_responses/iqor-review-11118273)**

**Rating:** 4.0/5.0 stars

_— Jean I._

[Read full review](https://www.g2.com/survey_responses/iqor-review-11118273)

**["Business Solvers"](https://www.g2.com/survey_responses/iqor-review-8678939)**

**Rating:** 5.0/5.0 stars

_— Mukut N._

[Read full review](https://www.g2.com/survey_responses/iqor-review-8678939)

### [Slingshot by WorkWave](https://www.g2.com/products/slingshot-by-workwave/reviews)

Slingshot by WorkWave is a comprehensive 24/7 call center and lead response solution tailored for home service providers. It enables businesses to engage with customers across multiple communication channels—including phone, text, email, chat, and web leads—ensuring prompt and effective interactions at any time. By integrating with existing CRM systems, Slingshot's trained agents can qualify leads, close sales, and schedule appointments, helping companies convert more leads into loyal customers. Key Features and Functionality: - 24/7 Sales and Lead Response: Round-the-clock availability to handle inbound leads and customer inquiries, ensuring no opportunity is missed. - Multi-Channel Support: Engagement with customers through various platforms, including phone calls, SMS, emails, web chats, and social media messages. - Customer Support Services: Provision of consistent and professional customer service, enhancing client satisfaction and retention. - Outbound Sales Campaigns: Execution of proactive outreach efforts to boost sales and re-engage past customers. - Accounts Receivable Management: Efficient handling of overdue payments to improve cash flow. - Centralized Communication Inbox: Consolidation of all customer interactions into a single platform for streamlined management. Primary Value and Solutions Provided: Slingshot addresses the critical need for home service businesses to respond promptly to customer inquiries and leads, a significant portion of which occur after regular business hours. By offering 24/7 support and leveraging a multi-channel approach, Slingshot ensures that companies can capture and convert leads at any time, thereby increasing sales and enhancing customer satisfaction. This comprehensive service allows businesses to focus on their core operations while Slingshot manages customer interactions, leading to improved efficiency and growth.

**Average Rating:** 4.5/5.0

**Total Reviews:** 4

#### Who Is the Company Behind Slingshot by WorkWave?

- **Seller:** [WorkWave](https://www.g2.com/sellers/workwave)
- **Year Founded:** 1984
- **HQ Location:** Holmdel, NJ
- **Twitter:** @WorkWave  
1,070 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b1e1f1ba5e8d3f73436b390dec65f0129820166625c2d9a4fd0af9c1d17ff895&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F213943%2F&secure%5Burl_type%5D=linkedin_company_website)  
488 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 50% Medium

#### What Are Recent G2 Reviews of Slingshot by WorkWave?

**["Good for managing business"](https://www.g2.com/survey_responses/slingshot-by-workwave-review-8702692)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Services_

[Read full review](https://www.g2.com/survey_responses/slingshot-by-workwave-review-8702692)

**["Great model"](https://www.g2.com/survey_responses/slingshot-by-workwave-review-8316446)**

**Rating:** 5.0/5.0 stars

_— Verified User in Higher Education_

[Read full review](https://www.g2.com/survey_responses/slingshot-by-workwave-review-8316446)

### [AnswerConnect](https://www.g2.com/products/answerconnect/reviews)

Voted the #1 Answering Service in 2025 by Forbes, AnswerConnect is a human-powered solution that helps you grow your business by ensuring you never miss a chance to connect with your customers. No bots. No AI. Just real people creating real connections that win customers and build loyalty. We answer calls, book appointments, qualify leads, and handle customer questions, 24/7 – so you’re always there when it matters most. With decades of experience, we act as an extension of your team, delivering friendly, reliable support every time the phone rings. And for every customer, every month, we plant a tree. Because growing your business should grow the planet, too. At AnswerConnect, we provide a comprehensive suite of live, human-powered services designed to help you stay connected with your customers, anytime, anywhere: • 24/7 Real People Call Answering Our service ensures your business never misses a call, day or night. Friendly, professional agents are always available to represent your brand and deliver excellent customer experiences. • After Hours Answering Stay connected even outside of business hours. We keep your lines open so your clients receive the support they need around the clock. • Custom Scripting Every conversation follows scripts tailored to your business, ensuring consistent, on-brand communication that reflects your values. • Lead Capture & Qualification Our agents are trained to capture and qualify leads in real time, helping you focus on high-value opportunities and grow your pipeline. • Appointment Scheduling Take the hassle out of calendar management. We book and manage appointments directly in your preferred system. • Live Chat Support Boost satisfaction and conversions with real-time website chat support that engages visitors when it matters most. • CRM Integrations We integrate directly with your CRM, ensuring all call data, leads, and appointments are accurately logged and seamlessly tracked. • Bilingual Services Reach a broader audience with support in both English and Spanish, making every customer feel heard and understood. Connect with AnswerConnect sales: ☎️ 800-700-8888 🌐 http://www.answerconnect.com 📧 sales@answerconnect.com Connect with AnswerConnect Franchise: ☎️ 800-584-0234 🌐 http://www.answerconnect.com/franchise 📧 franchisesales@answerconnect.com

**Average Rating:** 4.5/5.0

**Total Reviews:** 23

#### Who Is the Company Behind AnswerConnect?

- **Seller:** [AnswerConnect](https://www.g2.com/sellers/answerconnect)
- **Year Founded:** 2002
- **HQ Location:** Portland, OR
- **Twitter:** @AnswerConnect  
978 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=865049ffa23a7de0be2a6e51c987c78f8fcd6c8a8d935e25ebe07735070a2eda&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fanswerconnect&secure%5Burl_type%5D=linkedin_company_website)  
64 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 74% Small, 13% Large

#### What Are Recent G2 Reviews of AnswerConnect?

**["Effortless Process Makes Everything Easy"](https://www.g2.com/survey_responses/answerconnect-review-12101104)**

**Rating:** 5.0/5.0 stars

_— Hayden S._

[Read full review](https://www.g2.com/survey_responses/answerconnect-review-12101104)

**["A Seamless Extension of our Team"](https://www.g2.com/survey_responses/answerconnect-review-11694233)**

**Rating:** 5.0/5.0 stars

_— Kate J._

[Read full review](https://www.g2.com/survey_responses/answerconnect-review-11694233)

#### What Are G2 Users Discussing About AnswerConnect?

- [What is AnswerConnect used for?](https://www.g2.com/discussions/what-is-answerconnect-used-for)

### [Customer succes](https://www.g2.com/products/customer-succes/reviews)

We provide personalized support and accompaniment at the time and from the device that the user chooses, improving communication and generating greater engagement. We guarantee the experience in each interaction, satisfying the user's needs with the highest quality service, promoting loyalty and enhancing results.

**Average Rating:** 4.2/5.0

**Total Reviews:** 3

#### Who Is the Company Behind Customer succes?

- **Seller:** [intelsa.co](https://www.g2.com/sellers/intelsa-co)
- **Year Founded:** 2014
- **HQ Location:** Medellin, CO
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f84b9fe42576afe73e6e1db984da60fb696bb2d5d6e77f78fa71fedec6dc892b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fintelsaco&secure%5Burl_type%5D=linkedin_company_website)  
88 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are Recent G2 Reviews of Customer succes?

**["Helps Track Customer Engagement and Usage Data to Stay on Top of Goals"](https://www.g2.com/survey_responses/customer-succes-review-11235620)**

**Rating:** 4.0/5.0 stars

_— Sarita B._

[Read full review](https://www.g2.com/survey_responses/customer-succes-review-11235620)

**["Customer Succes"](https://www.g2.com/survey_responses/customer-succes-review-8683587)**

**Rating:** 5.0/5.0 stars

_— Insha A._

[Read full review](https://www.g2.com/survey_responses/customer-succes-review-8683587)

### [Customer Support](https://www.g2.com/products/wow-customer-support-customer-support/reviews)

Wow Customer Support is one of the leading customer support solution provider for all type of small and large businesses around the globe. With the team of proactive English speaking agents, managers and engineers, ready to answer your customers 24/7. As a leading BPO service provider in the region, our internal processes are robust with the most superlative quality standards in place. In addition to the high internal benchmarks that we have, we are compliant with the ISO requirements for quality management systems

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### Who Is the Company Behind Customer Support?

- **Seller:** [WOW Customer Support](https://www.g2.com/sellers/wow-customer-support)
- **Year Founded:** 2016
- **HQ Location:** New York NY, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c57413bdca4105583f1da744c61a8dd4c0ea4975ba34ef7573b349ed9435127&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwowcsservice%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Large, 33% Small

#### What Are Recent G2 Reviews of Customer Support?

**["Kapture is Good Tool"](https://www.g2.com/survey_responses/customer-support-review-11229083)**

**Rating:** 5.0/5.0 stars

_— Sonu K._

[Read full review](https://www.g2.com/survey_responses/customer-support-review-11229083)

**["Whenever I call for support, I am connected to someone quickly."](https://www.g2.com/survey_responses/customer-support-review-12656845)**

**Rating:** 5.0/5.0 stars

_— Marlene C._

[Read full review](https://www.g2.com/survey_responses/customer-support-review-12656845)

### [Influx](https://www.g2.com/products/influx/reviews)

Influx offers a complete customer support operation on demand. We answer tickets for you, 24/7, while regularly training and improving our team. Our system is elastic with pay-as-you-go pricing.

**Average Rating:** 3.5/5.0

**Total Reviews:** 3

#### Who Is the Company Behind Influx?

- **Seller:** [Influx](https://www.g2.com/sellers/influx)
- **Year Founded:** 2013
- **HQ Location:** Cremorne, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=95f7c44febcb24a09c918cab2618c38c92050b1576699f5f5a47d591ade23a13&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finflux-inc-&secure%5Burl_type%5D=linkedin_company_website)  
948 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are Recent G2 Reviews of Influx?

**["Pros and Cons of using Influx"](https://www.g2.com/survey_responses/influx-review-7151468)**

**Rating:** 4.0/5.0 stars

_— Asim N._

[Read full review](https://www.g2.com/survey_responses/influx-review-7151468)

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Similar Categories

- [Help Desk](/categories/help-desk)
- [Live Chat](/categories/live-chat)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)

- [Call & Contact Center](/categories/call-contact-center)
- [Client Onboarding](/categories/client-onboarding)
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[Browse Contact Center Outsourcing Services Themes](/categories/contact-center-outsourcing-services/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated October 3, 2024

Contact center outsourcing services support businesses by providing an alternative solution to managing their customer support needs. Providers can specialize in servicing the company’s specific industry types like airline, marketing, software, retail, or industrial products. Another specialization is the customer’s needs, which can include the need for multilingualism, multi-channel communications, remote video instruction, and screen-sharing capabilities.

Outsourcing contact center capabilities may help reduce overhead costs for a growing business. Additional peripheral benefits of outsourcing are the removal of training costs for new support agents and the costly funding to maintain a contact center’s software and hardware infrastructure. These products can also help accelerate business growth by expanding customer service capabilities to support a rapidly expanding customer base.

Organizations may utilize customer software to complement their employed contact center outsourcing service. Software like [contact center knowledge bases](https://www.g2.com/categories/contact-center-knowledge-base) can help provide business context to their service team, [customer self-service software](https://www.g2.com/categories/customer-self-service) to deflect low-level customer inquiries, [customer education software](https://www.g2.com/categories/customer-education) to educate customers, and [feedback analytics software](https://www.g2.com/categories/feedback-analytics) to constantly analyze trends in customer concerns.

To qualify for inclusion in the Contact Center Outsourcing Services category, a service provider must:

- Supplement or replace existing contact center business functionality
- Have multi-channel capabilities such as SMS, email, live chat, and phone calls
- Comply with data security laws like GDPR and HIPAA
- Provide rapid scalability solutions for overburdened contact centers

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