One of the best things about Customer Success Box is the amount of data collection points that they have in their platform. Really makes it easy for CSMs to get capture and note information about client accounts. customer service can Identify the customer's end goal. The role of the customer success team is to ensure buyers achieve their goals with a company's products or services. Implementation is a project-based team and rolls off customer accounts once the implementation phase is completed. Unlike Customer Success, their relationship with the customer is finite and bound by a project deadline. Every time a customer uses your product, they increase their chances of achieving value. customer success helps companies understand the customer experience, which is the way customers use your product from their perspective. Customer Success integrations with the Close CRM. ... Keep your customer and lead data synced with this helpful Custify Close integration.

The fact that Customer Success or CS as I like to call it has extremely nice and easy interface so everyone understands it easily.