G2

Sarita B.

Admin Manager

Mid-Market (51-1000 emp.)

2/17/2026

"Helps Track Customer Engagement and Usage Data to Stay on Top of Goals"

4/5

What do you like best about Customer succes?

It’s essentially your “double agent” inside the software company. If you run into a critical bug or have a specific feature request, they have the internal clout to push it hard with the engineering team—far more effectively than you ever could from the outside. Review collected by and hosted on G2.com.

What do you dislike about Customer succes?

My biggest issue is with the support team: they only seem to call when it’s time to renew or upsell. When customer support feels like a glorified sales team in disguise, it’s hard to trust them, and I end up ignoring their emails. Review collected by and hosted on G2.com.

Recommendations to others considering Customer succes:

Don’t rush to buy expensive CS software right away. Tools should amplify a proven process, not create one. Use monthly sequences with clear, specific milestones so customers don’t feel “signed and forgotten.” Review collected by and hosted on G2.com.

What problems is Customer succes solving and how is that benefiting you?

As an IT service company employee, it helps me manage customer relationships by monitoring usage data and engagement, so I can stay on top of progress and work toward my desired goals. Review collected by and hosted on G2.com.