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ModSquad Reviews & Provider Details

ModSquad leads the Customer Experience (CX) Service industry. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. Since 2007, we've been reinventing traditional outsourcing. We embraced remote and steered clear of cubicles in soulless call centers. We secure our distributed team with Cubeless, our patent-pending security platform. We deploy our services by the hour rather than saddle you with inefficient FTEs. And our Mods are so experienced and empathetic it isn't fair to call them "agents" – so we don't. We are the Mods!

Seller

ModSquad

Languages Supported

Arabic, Danish, German, Greek, English, Estonian, Finnish, French, Irish, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese, Chinese (Traditional)

Provider Description

ModSquad has been tailoring CX solutions for the world's best brands since 2007. Customers come to us for content moderation, customer support, trust & safety, community management and social media.

Overview by

Amy Kennedy

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ModSquad Reviews (8)

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Scott W.

Marketing Automation Specialist

Mid-Market (51-1000 emp.)

5/28/2025

"Great backup for social media moderation"

4.5/5

What do you like best about ModSquad?

Easy to reach out to and adapt to unknown challenges. Review collected by and hosted on G2.com.

What do you dislike about ModSquad?

No comment at this time. It was nice working with the management team as well as a few of them team members. Review collected by and hosted on G2.com.

Recommendations to others considering ModSquad:

Have your expectations on paper so it will be easier for their team to understand the objectives and/or any potential challenges. Review collected by and hosted on G2.com.

What problems is ModSquad solving and how is that benefiting you?

We needed additional support for a large social media moderation project since this was very sudden and we were unable to obtain new staff members, let alone be able to train them. ModSquad was able to fill in the gaps while maintain SOP mandated by the client as well as our company's practices. Review collected by and hosted on G2.com.

Brandon S.

Owner

Small-Business (50 or fewer emp.)

9/30/2023

"Moderation at your Fingertips, Modsquad Connects You To Moderating Freelnacers"

3.5/5

What do you like best about ModSquad?

IF you want to be completely disconnected from moderating either social media platforms or a growing community, there are enough people with varying interests to be able to fit into your niche. Review collected by and hosted on G2.com.

What do you dislike about ModSquad?

While they have an ongoing roster of employees of varying degrees of helpfulness, the uptime for their more "premium" tools, even the basic level to some extent, is laughable. Review collected by and hosted on G2.com.

Recommendations to others considering ModSquad:

While Modsquad can definitely help you out in the short term, there will be plenty of headaches along the way. If Modsquad improved the uptime of their tools and provided more in-depth customer support, I could see turnover decreasing and having more expert freelancers primed and ready to give a better level of service Review collected by and hosted on G2.com.

What problems is ModSquad solving and how is that benefiting you?

If you are struggling with growth and general content moderation for your online brand like I was originally, then Modsquard could definitely help you. However to truly excel on building your business or community online, there could be more resourceful approaches. Review collected by and hosted on G2.com.

Aditya M.

Mid-Market (51-1000 emp.)

10/1/2023

"Great for enhancing your online engagement"

5/5

What do you like best about ModSquad?

What stands out most about ModSquad is the exceptional quality of their services. They have a team of highly skilled moderators and community managers who excel in maintaining online spaces, ensuring that rules are enforced, and engaging with users effectively. They offer a diverse range of services that can cater to different industries and platforms, whether it's social media, gaming, e-commerce, or more

They offer a diverse range of services that can cater to different industries and platforms, whether it's social media, gaming, e-commerce, or more Review collected by and hosted on G2.com.

What do you dislike about ModSquad?

ModSquad's team doesn't respond as quickly as we need them to, making it hard to manage our online communities in real-time.

We've noticed that the quality of moderation varies among different moderators, causing confusion among our users.

When we need support in languages other than English, we sometimes struggle due to language barriers with ModSquad's moderators.

Adapting ModSquad's services to sudden changes in our online activity has been difficult, and we're questioning their flexibility. Review collected by and hosted on G2.com.

Recommendations to others considering ModSquad:

If you have an international audience, take full advantage of ModSquad's multilingual capabilities. It can greatly improve your ability to connect with a diverse customer base. Review collected by and hosted on G2.com.

What problems is ModSquad solving and how is that benefiting you?

Our job is to help businesses with ERP solutions, but keeping our online discussions clean and professional can be tough. ModSquad takes care of that for us. They make sure all online conversations stay focused and respectful. This has improved the quality of our online community.

ModSquad understands our business. They've worked with us to create special ways to help our clients better. This personalized help has made our clients feel like we're giving them special attention.

Sometimes, our workload changes quickly, especially during big software updates or important industry events. ModSquad can quickly change the level of support they give us. This means we always get the help we need, when we need it. Review collected by and hosted on G2.com.

Gus B.

Senior Customer Support Agent

Small-Business (50 or fewer emp.)

12/21/2023

"Better than I expected"

4.5/5

What do you like best about ModSquad?

Its flexibility and how easy and straightforward their registration process is. Review collected by and hosted on G2.com.

What do you dislike about ModSquad?

I can't remember something I don't like. Review collected by and hosted on G2.com.

Recommendations to others considering ModSquad:

Give it a try, wether you are an org looking for a project to get done or an individual seeking for a side hustle, this is totally worth the time. Review collected by and hosted on G2.com.

What problems is ModSquad solving and how is that benefiting you?

I feel it helps smaller projects get done without having to put in place a whole business structure and also helps professionals find side projects to complete. Review collected by and hosted on G2.com.

Sellah S.

Data Technician

Information Technology and Services

Mid-Market (51-1000 emp.)

9/29/2023

"Data driven best user experience"

4/5

What do you like best about ModSquad?

-its easy to use and implement

-it has high privacy(security is guaranteed with your brands)

- It encoporates different features and offers customer support. Review collected by and hosted on G2.com.

What do you dislike about ModSquad?

the outsourcing and customization is expensive to some. Review collected by and hosted on G2.com.

Recommendations to others considering ModSquad:

I would recommend others to try it since it has a wide selection, so they can surfer further than I did and see how best they use the services. Review collected by and hosted on G2.com.

What problems is ModSquad solving and how is that benefiting you?

issues of scheduling and community management are solved with Modsquad.

it is scallable and flexible for the company.

content moderation and customer support are easily deliverd with Modsquad. Review collected by and hosted on G2.com.

Wezzie C.

Mid-Market (51-1000 emp.)

9/28/2023

"how to raise your experience"

4.5/5

What do you like best about ModSquad?

flexibility of the company

scalability as well

the content from mosquad is great and

community managent solutions are best

ease to use and implementation Review collected by and hosted on G2.com.

What do you dislike about ModSquad?

the cost of tier might be some how expensive to other users Review collected by and hosted on G2.com.

Recommendations to others considering ModSquad:

I would recommend others to give it a try and see how best they can utilise the services offered Review collected by and hosted on G2.com.

What problems is ModSquad solving and how is that benefiting you?

we use modsuad for community management on our projects and it has been the best in management and providing long lasting solutions to the team saving time and providing accurate data and increasing productivity Review collected by and hosted on G2.com.

Joanne S.

Insurance Agent

Small-Business (50 or fewer emp.)

12/21/2023

"Office Manager & Customer Service"

5/5

What do you like best about ModSquad?

Great Customer Service always, nice to know you are there to help. Review collected by and hosted on G2.com.

What do you dislike about ModSquad?

Quicker response time would be great, not bad now Im just impatient Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

10/3/2023

"CX Help to the Max"

4/5

What do you like best about ModSquad?

I like that they are data driven. All of the suggestions/solutions are all backed by data and insights. It's easy to make decisions when there is data support. Review collected by and hosted on G2.com.

What do you dislike about ModSquad?

Set-up was a little slow, but that is to be expected with this type of support/assistance/services. Review collected by and hosted on G2.com.