G2

Aditya M.

Mid-Market (51-1000 emp.)

10/1/2023

"Great for enhancing your online engagement"

5/5

What do you like best about ModSquad?

What stands out most about ModSquad is the exceptional quality of their services. They have a team of highly skilled moderators and community managers who excel in maintaining online spaces, ensuring that rules are enforced, and engaging with users effectively. They offer a diverse range of services that can cater to different industries and platforms, whether it's social media, gaming, e-commerce, or more Review collected by and hosted on G2.com.

What do you dislike about ModSquad?

ModSquad's team doesn't respond as quickly as we need them to, making it hard to manage our online communities in real-time. We've noticed that the quality of moderation varies among different moderators, causing confusion among our users. When we need support in languages other than English, we sometimes struggle due to language barriers with ModSquad's moderators. Adapting ModSquad's services to sudden changes in our online activity has been difficult, and we're questioning their flexibility. Review collected by and hosted on G2.com.

Recommendations to others considering ModSquad:

If you have an international audience, take full advantage of ModSquad's multilingual capabilities. It can greatly improve your ability to connect with a diverse customer base. Review collected by and hosted on G2.com.

What problems is ModSquad solving and how is that benefiting you?

Our job is to help businesses with ERP solutions, but keeping our online discussions clean and professional can be tough. ModSquad takes care of that for us. They make sure all online conversations stay focused and respectful. This has improved the quality of our online community. ModSquad understands our business. They've worked with us to create special ways to help our clients better. This personalized help has made our clients feel like we're giving them special attention. Sometimes, our workload changes quickly, especially during big software updates or important industry events. ModSquad can quickly change the level of support they give us. This means we always get the help we need, when we need it. Review collected by and hosted on G2.com.