Zahoree Support Reviews & Provider Details

With 20+ years of experience in the support industry, Zahoree understands the scaling challenges of growing companies. We provide customer support solutions for innovative companies via sourcing, training, management, optimization, and AI automation. One of Zahoree's key differentiators is that it's built its own technology (featuring Zahoree Virtual Teams, ZWingman Copilot, and ZAutoQA) rather than merely licensing third-party tools. Strategically located in North America and Europe for nearshore support.

Seller

Zahoree, formerly Infolink-exp

Discussions

Zahoree Support Community

Services Offered

L1/L2 Customer Support, AI ZWingman™ Copilot, AI Trainer , AI CX Insights, Pre-sales Support

Locations Serviced

Canada, United States

Overview by

Brenda Berumen

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AA

Adéṣẹ́gun A.

Fondateur et Stratège Créatif

Mid-Market (51-1000 emp.)

3/31/2026

"Multilingual Support with a Human Touch"

5/5

What do you like best about Zahoree Support?

We find Zahoree Support's service to be very professional, and I particularly appreciate the availability of different languages, which is crucial for our multilingual support needs. We have access to English, Spanish, Portuguese, and French speakers, which is quite valuable. Zahoree Support also helps us scale our customer service while keeping it human and aligned with our budget. Their quality assurance methodology is great, and they're always working on constant improvements. We like the human touch they provide, the direct contact with a customer success manager, and the flexibility in working with our needs. Their support is really good and adaptable. Review collected by and hosted on G2.com.

What do you dislike about Zahoree Support?

We think maybe improving and speeding up their recruitment process a little bit, but it's already quite fast, to be honest. But otherwise, we really don't have any complaints. Review collected by and hosted on G2.com.

What problems is Zahoree Support solving and how is that benefiting you?

Zahoree Support helps us scale customer support while keeping it human, within budget. Their professionalism, multilingual support, and flexibility are valuable, offering us English, Spanish, Portuguese, and French speakers. Quality assurance and constant improvements are also key benefits. Review collected by and hosted on G2.com.

JA

James A.

Global Platform Support Manager

Mid-Market (51-1000 emp.)

3/16/2026

"Scale at Speed - Zahoree Team is there for you!"

5/5

What do you like best about Zahoree Support?

The team’s communication has been strong. I hear from them daily about what they need to be successful, and what they’re doing to upskill their agents in the most effective way. Review collected by and hosted on G2.com.

What do you dislike about Zahoree Support?

At this time, I can’t say there’s anything I dislike about the team. Review collected by and hosted on G2.com.

Recommendations to others considering Zahoree Support:

To get the most value out of Zahoree, I’d make sure you have your ducks in a row first. It helps to be clear on what you want and how you want to do it, and to have that documented in a way you can hand over to your Team Lead at Zahoree as well as their training manager. That way, they can step away and focus on delivering the training, without you having to sink as much time into the project. Basically, take the first steps to bring some resemblance of order to your own house before trying to scale, or you won’t reap the benefits. Review collected by and hosted on G2.com.

What problems is Zahoree Support solving and how is that benefiting you?

Zahoree is helping us scale our support team without the usual overhead of systems training that typically comes with growth. As a result, we can ramp up support effectively within a single quarter, rather than taking six months. Review collected by and hosted on G2.com.

EB

Erin B.

Mid-Market (51-1000 emp.)

11/15/2024

"An Outstanding and Dependable Partner"

5/5

What do you like best about Zahoree Support?

Their commitment to delivering high-quality service is evident in every interaction. Whether it’s answering questions, addressing concerns, or tackling challenges, they consistently go above and beyond to ensure we’re supported and everything runs smoothly.

What really stands out is their ability to move quickly and effectively. No matter the urgency or complexity, we can always rely on Zahoree to provide timely solutions without compromising on quality. Review collected by and hosted on G2.com.

What do you dislike about Zahoree Support?

Would love to see even more innovative solutions in future projects Review collected by and hosted on G2.com.

What problems is Zahoree Support solving and how is that benefiting you?

Working with Zahoree has been a fantastic experience. Their team is always responsive, helpful, and quick to act, ensuring that everything runs smoothly. No matter the challenge, they deliver timely and high-quality solutions. We truly value their partnership and highly recommend them. Review collected by and hosted on G2.com.

JB

Jessica B.

Small-Business (50 or fewer emp.)

12/3/2024

"A Breath of Fresh Air"

5/5

What do you like best about Zahoree Support?

Zahoree has decreased our workload, allowing us to focus on high level goals and projects. Review collected by and hosted on G2.com.

What do you dislike about Zahoree Support?

No downsides thus far. It's been an absolute pleasure. Review collected by and hosted on G2.com.

Recommendations to others considering Zahoree Support:

If you're unsatisfied with your current partner, give Zahoree a chance. They completely exceeded my expectations. Review collected by and hosted on G2.com.

What problems is Zahoree Support solving and how is that benefiting you?

Zahoree is helping us manage call volume and ticket volume in the support inbox. They're excellent at pulling data and analytics, providing suggestions for improvement and updating us weekly on performance metrics. They're independent, professional and dedicated to going above and beyond for us. Review collected by and hosted on G2.com.

DA

Dianne A.

2/6/2024

"Zahoree/Infolink Review"

5/5

What do you like best about Zahoree Support?

Infinitus is truly fortunate to have a team like Infolink that consistently goes above and beyond, contributing significantly to navigating challenging situations and completing tasks successfully. Your collective efforts shape our team, and it's essential to recognize the profound impact you've had.

You have seamlessly integrated into our team, and each one of you should take pride in the accomplishments thus far. As we look ahead to more exciting opportunities, I am confident that Infolink will once again surpass our expectations and continue to be a key asset to our success. Review collected by and hosted on G2.com.

What do you dislike about Zahoree Support?

There is nothing that I dislike about Zahoree. Review collected by and hosted on G2.com.

What problems is Zahoree Support solving and how is that benefiting you?

The meticulous attention to detail demonstrated by the Infolink team has played a crucial role in not only meeting but surpassing our goals and exceeding customer expectations. Particularly during the past two Blizzard seasons, their hard work and dedication highlighted their immense value to our operations. Review collected by and hosted on G2.com.

JM

JB M.

2/3/2024

"A Trusted Healthcare AI Partner"

4.5/5

What do you like best about Zahoree Support?

Zahoree's management team and staff are responsive partners who can always be trusted to work quickly and closely with us as our needs evolve. Review collected by and hosted on G2.com.

What do you dislike about Zahoree Support?

Nothing here to dislike, no issues yet we haven't been able to resolve. Review collected by and hosted on G2.com.