# Best Communication Platform as a Service (cPaaS) Platforms with WhatsApp Capabilities

## How Many Communication Platform as a Service (cPaaS) Platforms Products Does G2 Track?

**Total Products under this Category:** 169

### Category Stats (Jul 2026)

- **Average Rating:** 4.46/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.03%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: July 24, 2026_

## How Does G2 Rank Communication Platform as a Service (cPaaS) Platforms Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 9,000+ Authentic Reviews
- 169+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Communication Platform as a Service (cPaaS) Platforms
 ![G2 Grid® for Communication Platform as a Service (cPaaS) Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/grids.png?focus%5B%5D=144283&focus%5B%5D=42446&focus%5B%5D=104271&focus%5B%5D=17446&focus%5B%5D=74966&focus%5B%5D=1409876&focus%5B%5D=24654&focus%5B%5D=5026)

Highlighted products: Wati, Webex Connect, Sinch Engage, Telnyx CPaaS, MSG91, Signal House, Bandwidth, and Vonage Communications APIs.

Underlying data: [Grid® JSON](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/grids.json?focus%5B%5D=wati&focus%5B%5D=webex-connect&focus%5B%5D=sinch-engage&focus%5B%5D=telnyx-cpaas&focus%5B%5D=msg91&focus%5B%5D=signal-house&focus%5B%5D=bandwidth-bandwidth&focus%5B%5D=vonage-communications-apis)

**Sponsored**

### Sentry

Sentry is an application monitoring and error tracking platform that helps developers identify, debug, and resolve software issues in production environments across web, mobile, desktop, game, and AI-powered applications. The platform captures errors, crashes, and performance problems in real time, providing developers with stack traces, user context, and diagnostic data needed to reproduce and fix bugs. Sentry supports over 100 programming languages and frameworks, including JavaScript, Python, Java, Ruby, PHP, Go, React, Django, and mobile platforms like iOS and Android. Core monitoring capabilities: - Error tracking groups similar errors into issues, showing frequency, affected users, and the exact code location where problems occur - Performance monitoring traces requests through distributed systems to identify slow database queries, API bottlenecks, and code-level performance problems - Session Replay records user interactions leading up to errors, capturing clicks, network activity, and console logs for easier reproduction - Logs captures structured log data from your applications alongside errors and traces, enabling search and filtering by message content, severity level, and custom attributes - AI observability provides visibility into LLM applications, AI agents, and Model Context Protocol servers, tracking prompts, model calls, tool usage, and token consumption Developers integrate Sentry by installing an SDK and adding a few lines of code to their application. The platform automatically captures unhandled exceptions, while developers can manually track custom errors and performance metrics. Sentry processes events in real time, sending alerts through Slack, email, PagerDuty, or other notification channels when issues occur. Additional features and capabilities: - AI-powered debugging through Seer, which analyzes errors to identify root causes and suggest code fixes with high accuracy - Distributed tracing that follows requests across microservices, serverless functions, and third-party APIs to pinpoint failure points - Custom dashboards and alerts for monitoring specific metrics, error rates, or performance thresholds important to each team - Profiling tools that provide code-level visibility into where time is being spent in production, identifying slow functions, call stacks, and performance regressions across backend services and frontend/mobile user flows - Workflow integrations with GitHub, Jira, GitLab, Azure DevOps, and other development tools to create tickets or link errors to commits automatically The platform serves development teams at organizations ranging from individual developers to large enterprises. More than 100,000 organizations use Sentry, processing billions of error events daily. Sentry offers both cloud-hosted and self-hosted deployment options, with pricing tiers based on event volume. A free tier supports small projects and individual developers.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=555&secure%5Bchosen_at%5D=2026-07-31T06%3A20%3A43Z&secure%5Bdisplayable_resource_id%5D=1136&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=17313&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=17313&secure%5Bresource_id%5D=555&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcommunication-platform-as-a-service-cpaas%2Ff%2Fwhatsapp&secure%5Btoken%5D=13d5691e966ea3156ae003ba8ab81851c978a42a39ece1a339b88cb97f732f8f&secure%5Burl%5D=https%3A%2F%2Fsentry.io%2Flp%2Flogs%2F%3Futm_source%3Dg2%26utm_medium%3Dreview-site%26utm_campaign%3Dlogs-fy27q1-evergreen%26utm_content%3Dstatic-ad-log-analysis-trysentry&secure%5Burl_type%5D=custom_url)

### [Wati](https://www.g2.com/products/wati/reviews)

Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google. Wati, the Agentic Customer Engagement Platform for Revenue Growth. © Wati 2026. Clare.ai Limited. GDPR Compliant. ISO/IEC 27001 Certified.

**Average Rating:** 4.6/5.0

**Total Reviews:** 483

#### How Do G2 Users Rate Wati?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 8.9/10 (Category avg: 8.8/10)
- **Professional Support:** 8.7/10 (Category avg: 8.7/10)
- **Communication Varieties:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Wati?

- **Seller:** [Wati](https://www.g2.com/sellers/wati-4020a7cd-92a3-4b52-ae1c-627179ab724d)
- **Company Website:** www.wati.io
- **Year Founded:** 2020
- **HQ Location:** Hong Kong, HK
- **Twitter:** @Wati\_io  
594 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3147d0bef91867ed28b29e70ff9d5b5888011d177ee5fb3d3cd74c3010ac757e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwatiglobal%2F&secure%5Burl_type%5D=linkedin_company_website)  
275 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Education Management, Information Technology and Services
- **Company Size:** 73% Small, 20% Medium

#### What Do G2 Reviewers Say About Wati?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise WATI for its **ease of use** , finding it intuitive and efficient for various automation needs.
- Users value the **effortless automation** of WATI, enhancing communication and efficiency for businesses and startups alike.
- Users praise Wati's **excellent customer support** , highlighting responsive, patient assistance that enhances their experience.
- Users appreciate Wati's **ease of use and flexibility** , making it ideal for startups and efficient communication.
- Users find the **easy setup** of WATI with WhatsApp beneficial for quick integration and team efficiency.

##### Cons

- Users find Wati's pricing to be **expensive** , especially with additional fees for messages and broadcasts.
- Users find the **cost and pricing model** of Wati challenging, particularly for smaller and non-profit organizations.
- Users express a need for **missing features** like dark mode, internal notes, and better customer service options.
- Users express concerns over **pricing issues** , finding it challenging for smaller businesses and non-profit organizations.
- Users experience **messaging issues** with Wati, including delays, message delivery problems, and API restrictions from WhatsApp.

#### What Are Recent G2 Reviews of Wati?

**["Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up"](https://www.g2.com/survey_responses/wati-review-13092376)**

**Rating:** 4.5/5.0 stars

_— Shivam P._

[Read full review](https://www.g2.com/survey_responses/wati-review-13092376)

**["Seamless API Integration and Reliable Performance for Streamlined Lead Management"](https://www.g2.com/survey_responses/wati-review-13035486)**

**Rating:** 5.0/5.0 stars

_— Abhishek p._

[Read full review](https://www.g2.com/survey_responses/wati-review-13035486)

#### What Are G2 Users Discussing About Wati?

- [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) - 3 comments

### [Webex Connect](https://www.g2.com/products/webex-connect/reviews)

Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email, Apple Business Chat, Facebook Messenger, WhatsApp, and other messaging apps, Webex Connect automates orchestration of these interactions with backend systems. A visual drag-&-drop builder allows you to build and launch flows that work across channels and systems. With its low-code tool-set and high-performance run-time engine, Webex Connect enables developers, product managers and architects to accelerate their digital transformation projects.

**Average Rating:** 4.5/5.0

**Total Reviews:** 104

#### How Do G2 Users Rate Webex Connect?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 8.7/10 (Category avg: 8.8/10)
- **Professional Support:** 8.9/10 (Category avg: 8.7/10)
- **Communication Varieties:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Webex Connect?

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Company Website:** www.cisco.com
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco  
720,366 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Consumer Services
- **Company Size:** 46% Medium, 40% Small

#### What Do G2 Reviewers Say About Webex Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in Webex Connect, enabling efficient communication and organization for their teams.
- Users appreciate the **smooth automation features** of Webex Connect, enabling easy workflow creation without needing coding skills.
- Users enjoy the **multi-channel messaging capabilities** of Webex Connect, enabling seamless communication with customers across platforms.
- Users commend the **reliability** of Webex Connect, noting stable calls and consistent performance for daily operations.
- Users appreciate the **efficiency** of Webex Connect for seamless communication, quick setup, and reliable operations.

##### Cons

- Users find the **pricing unpredictable and expensive** , especially with high-volume messaging and advanced feature usage.
- Users find the **complex setup** of Webex Connect challenging, particularly for those without technical expertise.
- Users experience **connectivity issues** with Webex Connect, facing delays and login struggles during calls and meetings.
- Users find **difficult navigation** in Webex Connect frustrating, particularly due to its outdated interface and steep learning curve.
- Users find the **difficult setup** of Webex Connect challenging, with a steep learning curve and complex interface.

#### What Are Recent G2 Reviews of Webex Connect?

**["Empowers Automation with Intuitive Drag-and-Drop"](https://www.g2.com/survey_responses/webex-connect-review-12406769)**

**Rating:** 4.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/webex-connect-review-12406769)

**["WebEx Connect"](https://www.g2.com/survey_responses/webex-connect-review-11787641)**

**Rating:** 4.5/5.0 stars

_— Kevin L._

[Read full review](https://www.g2.com/survey_responses/webex-connect-review-11787641)

### [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews)

Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build best-in-class communications solutions at scale. Our global platform, comprehensive suite of communications channels, and expert support help you move quickly to offer your customers the most helpful experience possible. Our APIs connect you to Vonage’s Tier 1 network as well as more than 1,600 telecommunications networks around the world for the best quality and scalability in the market. For developers, the Vonage API platform provides a comprehensive set of tools and resources to get started quickly and build applications easily. Managing your Vonage API account is just as easy. You can use the simple but powerful Vonage API Dashboard or manage your account directly through an API.

**Average Rating:** 4.2/5.0

**Total Reviews:** 368

#### How Do G2 Users Rate Vonage Communications APIs?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 8.8/10 (Category avg: 8.8/10)
- **Professional Support:** 8.3/10 (Category avg: 8.7/10)
- **Communication Varieties:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Vonage Communications APIs?

- **Seller:** [Vonage](https://www.g2.com/sellers/vonage)
- **Year Founded:** 2001
- **HQ Location:** Holmdel, NJ
- **Twitter:** @Vonage  
11,195 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0fd47b72cb7833d6c440e7b6e708f485e89be6dc696026d2430a0c89ab34636d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5028%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,776 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CTO, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 67% Small, 23% Medium

#### What Do G2 Reviewers Say About Vonage Communications APIs?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of API integration** with Vonage, simplifying communication feature development across platforms.
- Users appreciate the **dependable and versatile APIs** of Vonage, simplifying integration and enhancing communication features effectively.
- Users appreciate the **ease of use** of Vonage Communications APIs, highlighting straightforward deployment and seamless integration.
- Users appreciate the **easy setup** of Vonage Communications APIs, enabling smooth integration and efficient communication solutions.
- Users praise the **clear documentation** of Vonage Communications APIs, making integration easy for developers of all levels.

##### Cons

- Users find the **pricing to be high** , particularly challenging for small teams and startups with tight budgets.
- Users find the **complex UI** challenging, especially when managing multiple numbers and interpreting logs effectively.
- Users find the **difficult setup** process challenging, as it requires extensive testing and isn't very user-friendly.
- Users experience **poor customer support** with slow response times and challenges in obtaining help for technical issues.
- Users encounter **poor documentation** that lacks detail on edge cases, leading to extra trial-and-error during implementation.

#### What Are Recent G2 Reviews of Vonage Communications APIs?

**["Top Twilio Alternative for End-to-End CPaaS Solutions"](https://www.g2.com/survey_responses/vonage-communications-apis-review-11780160)**

**Rating:** 4.0/5.0 stars

_— Karan K._

[Read full review](https://www.g2.com/survey_responses/vonage-communications-apis-review-11780160)

**["Reliable and Developer-Friendly Communication APIs with Minor Limitations"](https://www.g2.com/survey_responses/vonage-communications-apis-review-11820694)**

**Rating:** 4.5/5.0 stars

_— Krish S._

[Read full review](https://www.g2.com/survey_responses/vonage-communications-apis-review-11820694)

#### What Are G2 Users Discussing About Vonage Communications APIs?

- [What is Vonage Communications APIs (formerly Nexmo) used for?](https://www.g2.com/discussions/what-is-vonage-communications-apis-formerly-nexmo-used-for) - 1 comment

### [Twilio](https://www.g2.com/products/twilio/reviews)

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.

**Average Rating:** 4.1/5.0

**Total Reviews:** 459

#### How Do G2 Users Rate Twilio?

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 8.1/10 (Category avg: 8.8/10)
- **Professional Support:** 6.7/10 (Category avg: 8.7/10)
- **Communication Varieties:** 8.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Twilio?

- **Seller:** [Twilio](https://www.g2.com/sellers/twilio)
- **Company Website:** www.twilio.com
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @twilio  
81,644 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c9f98055e4a813ded4435e17926040455f87f0f05caa8b1303fd97ab3681e53&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftwilio-inc-%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,678 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Senior Software Engineer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 49% Small, 31% Medium

#### What Do G2 Reviewers Say About Twilio?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Twilio to be **user-friendly** , easily managing services and features without complications.
- Users praise Twilio for its **easy integrations** , enhancing communication and streamlining workflows within their businesses.
- Users praise Twilio for its **seamless integrations** with various systems, enhancing communication efficiency and stability.
- Users value Twilio for its **easy setup** , enjoying a seamless and efficient integration process for communications.
- Users value Twilio's **efficient API integration** , ensuring seamless notifications and communication across various platforms.

##### Cons

- Users find Twilio's pricing to be **expensive at scale** , especially with increasing usage of SMS and WhatsApp.
- Users experience **poor customer support** , facing long response times and inadequate assistance for resolving issues.
- Users often find **difficult configuration** for advanced features challenging, especially without programming expertise in smaller teams.
- Users find the **complex setup** for advanced features challenging, often requiring programming skills and delaying usability.
- Users find that the **technical knowledge required** for Twilio's advanced features can be challenging for smaller teams.

#### What Are Recent G2 Reviews of Twilio?

**["Reliable, Developer-Friendly APIs for Scalable Communications"](https://www.g2.com/survey_responses/twilio-review-13099388)**

**Rating:** 4.5/5.0 stars

_— Verified User in Internet_

[Read full review](https://www.g2.com/survey_responses/twilio-review-13099388)

**["High-Volume Emailing Without Risk, Plus Smooth SAML Integration"](https://www.g2.com/survey_responses/twilio-review-12676571)**

**Rating:** 4.0/5.0 stars

_— Robert B._

[Read full review](https://www.g2.com/survey_responses/twilio-review-12676571)

#### What Are G2 Users Discussing About Twilio?

- [What is Twilio used for?](https://www.g2.com/discussions/what-is-twilio-used-for) - 1 comment
- [Is twilio reliable?](https://www.g2.com/discussions/is-twilio-reliable) - 1 comment
- [What makes twilio unique?](https://www.g2.com/discussions/what-makes-twilio-unique)
- [What is twilio software?](https://www.g2.com/discussions/what-is-twilio-software)
- [What is the use of twilio?](https://www.g2.com/discussions/what-is-the-use-of-twilio) - 1 comment

### [360Dialog](https://www.g2.com/products/360dialog/reviews)

360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results. We combine data-driven insights with personalized, two-way conversations, helping businesses scale customer engagement, boost conversions, and automate WhatsApp communication. Our full-service approach makes it easy for businesses to unlock the potential of WhatsApp, from campaign management to messaging automation. For businesses looking to integrate WhatsApp into their existing platforms, our WhatsApp Business API offers a developer-friendly, reliable solution. With flexible hosting options, 360Dialog provides seamless integration and management tools at a transparent flat-fee price—with no markup on Session or Template Messages. We’re trusted by over 1,000 partners and more than 40,000 clients worldwide. As the first provider to offer full-funnel analytics and data solutions for WhatsApp, 360Dialog is leading the way in performance-driven messaging and marketing automation.

**Average Rating:** 4.6/5.0

**Total Reviews:** 92

#### How Do G2 Users Rate 360Dialog?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 9.4/10 (Category avg: 8.8/10)
- **Professional Support:** 9.7/10 (Category avg: 8.7/10)
- **Communication Varieties:** 7.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind 360Dialog?

- **Seller:** [360Dialog](https://www.g2.com/sellers/360dialog)
- **Year Founded:** 2018
- **HQ Location:** Berlin
- **Twitter:** @360dialog  
1,957 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2936f9e40f9136a3374e9d7b5ea36da298bea187880e9003021c0bb27268b2b1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2705257%2F&secure%5Burl_type%5D=linkedin_company_website)  
95 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Director
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 73% Small, 23% Medium

#### What Do G2 Reviewers Say About 360Dialog?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **quick response from the support team** , enhancing their overall experience with 360Dialog.
- Users praise the **ease of use** of 360Dialog, highlighting its simple interface and quick integration options.
- Users value the **easy integrations** offered by 360Dialog, enhancing their experience with seamless API options.
- Users appreciate the **easy integration and user-friendly interface** of 360Dialog, enhancing their overall experience.
- Users appreciate the **easy-to-use interface** of 360Dialog, enhancing their overall experience and convenience.

##### Cons

- Users experience **downtime issues** during onboarding, which can lead to frustration and delays in access.
- Users express frustration over **poor customer support** , experiencing long response times and unresolved payment issues.
- Users experience significant **delays during onboarding** , which can hinder their overall experience with 360Dialog.

#### What Are Recent G2 Reviews of 360Dialog?

**["Official WhatsApp API with Coexistence and strong support"](https://www.g2.com/survey_responses/360dialog-review-13162866)**

**Rating:** 4.0/5.0 stars

_— Caner S._

[Read full review](https://www.g2.com/survey_responses/360dialog-review-13162866)

**["Reliable WhatsApp Business API — Support That Actually Solves the Hard Problems"](https://www.g2.com/survey_responses/360dialog-review-13158386)**

**Rating:** 4.0/5.0 stars

_— Khaled E._

[Read full review](https://www.g2.com/survey_responses/360dialog-review-13158386)

#### What Are G2 Users Discussing About 360Dialog?

- [What is 360dialog used for?](https://www.g2.com/discussions/what-is-360dialog-used-for)

### [Infobip](https://www.g2.com/products/infobip/reviews)

Infobip is a global AI-first cloud communications platform that enables businesses to create connected customer experiences across marketing, sales, and support - from a single, natively built platform. Through one platform, Infobip delivers omnichannel engagement, identity, authentication, and contact centre solutions across SMS, WhatsApp, Email, Viber, Voice, and more helping brands simplify customer communications, drive growth, and improve loyalty. Infobip's infrastructure reaches over 7 billion mobile devices across six continents through 10,000+ connections, including 800+ direct operator connections - one of the largest carrier networks in the industry. New to Infobip? Start for free, no credit card required. The Infobip Self-Service portal lets businesses sign up and start testing in minutes. Explore SMS, WhatsApp, Email, Viber, and Voice on a free trial with up to 100 messages included. When you're ready to scale, choose a pay-as-you-go model for flexible usage, or opt for volume packages with dedicated onboarding, support, and professional services. Whether you're a startup exploring your first campaign or an enterprise managing billions of interactions globally, Infobip has a path that fits. Founded in 2006 by CEO Silvio Kutić and Izabel Jelenić. Headquartered in London with offices across 6 continents.

**Average Rating:** 4.3/5.0

**Total Reviews:** 56

#### How Do G2 Users Rate Infobip?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 9.4/10 (Category avg: 8.8/10)
- **Professional Support:** 8.3/10 (Category avg: 8.7/10)
- **Communication Varieties:** 9.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Infobip?

- **Seller:** [Infobip](https://www.g2.com/sellers/infobip)
- **Year Founded:** 2006
- **HQ Location:** London, England
- **Twitter:** @Infobip  
33,954 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a5607729aca5fbac9757ef99f3401c23ddf545b0b9c0ed286e9d8baadb003bd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finfobip%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
3,502 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 43% Medium, 38% Small

#### What Do G2 Reviewers Say About Infobip?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Infobip, noting seamless integration and effective omnichannel solutions for customer engagement.
- Users highlight the **easy integrations** with various tools, enhancing functionality and customer engagement across channels.
- Users value the **easy integrations** with other systems, enhancing customer engagement through a seamless omnichannel experience.
- Users value the **easy integration and omnichannel engagement** that Infobip offers, enhancing customer connections effectively.
- Users value the **engagement increase** from Infobip's omnichannel approach, enhancing customer connection and segmentation effortlessly.

##### Cons

- Users experience **poor customer support** with slow response times, averaging around three days for replies.
- Users face **delays in support response** , often waiting around three days for assistance, affecting their overall experience.
- Users find the **poor response** time from Infobip support frustrating, often waiting several days for assistance.
- Users experience **delay issues** with Infobip's support team, impacting their overall satisfaction and resolution time.
- Users feel that the **limited features** of Infobip hinder functionality, especially the lack of basic options like cropping.

#### What Are Recent G2 Reviews of Infobip?

**["A Complete Solution That Just Works—even with CCAAS Integrations"](https://www.g2.com/survey_responses/infobip-review-12280457)**

**Rating:** 5.0/5.0 stars

_— Carlos B._

[Read full review](https://www.g2.com/survey_responses/infobip-review-12280457)

**["Reliable Global Messaging Platform with Excellent Support"](https://www.g2.com/survey_responses/infobip-review-11433355)**

**Rating:** 4.0/5.0 stars

_— David K._

[Read full review](https://www.g2.com/survey_responses/infobip-review-11433355)

#### What Are G2 Users Discussing About Infobip?

- [Who is the CEO of infobip?](https://www.g2.com/discussions/who-is-the-ceo-of-infobip)
- [Is infobip a SaaS company?](https://www.g2.com/discussions/is-infobip-a-saas-company)
- [Is infobip a product based company?](https://www.g2.com/discussions/is-infobip-a-product-based-company)
- [What is infobip?](https://www.g2.com/discussions/what-is-infobip)

### [CM.com](https://www.g2.com/products/cm-com/reviews)

Today, people all over the world are connected via their mobile phones. All-day, every day. Businesses, as well as their customers, are looking for more efficient and customer-centric ways to communicate with each other through mobile channels. Conversational Commerce promises just that; you can be exactly where your customers are. Conversational Commerce is the smart combination of all the popular messaging channels, data tools, and payment solutions. It allows customers to contact businesses and finish the path-to-purchase within their favorite messaging channel. Have rich, efficient and customer-centric conversations with your customer on mobile, without any technological barriers. CM.com provides a smart combination of messaging channels, such as SMS, RCS, WhatsApp Business, and Apple Business Chat combined with a Customer Data Platform and other platform features. CM.com is one of the first Cloud Communication Platforms in the world with integrated Payment functionality. The CM.com platform can be used via API and Web App.

**Average Rating:** 4.8/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate CM.com?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 9.2/10 (Category avg: 8.8/10)
- **Professional Support:** 9.2/10 (Category avg: 8.7/10)
- **Communication Varieties:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind CM.com?

- **Seller:** [CM.com](https://www.g2.com/sellers/cm-com)
- **Year Founded:** 1999
- **HQ Location:** Breda, Noord-Brabant
- **Twitter:** @CMcom\_  
1,698 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8b5c3a9bac1f5182eb628901ee92a39148417d7e9e4bbab1c413822a5a00ca16&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcmcom&secure%5Burl_type%5D=linkedin_company_website)  
746 employees on LinkedIn®
- **Ownership:** AMS: CMCOM

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of CM.com?

**["Great Tech--Even Greater Support!"](https://www.g2.com/survey_responses/cm-com-review-4989555)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/cm-com-review-4989555)

**["Sabrina has taken such good care of us, super responsive, and really awesome"](https://www.g2.com/survey_responses/cm-com-review-5378786)**

**Rating:** 5.0/5.0 stars

_— Rachel E._

[Read full review](https://www.g2.com/survey_responses/cm-com-review-5378786)

#### What Are G2 Users Discussing About CM.com?

- [What does Cm.Com do?](https://www.g2.com/discussions/cm-com-what-does-cm-com-do)
- [What is CM linkedin?](https://www.g2.com/discussions/what-is-cm-linkedin)
- [What is a CM customer?](https://www.g2.com/discussions/what-is-a-cm-customer)
- [What does CM com do?](https://www.g2.com/discussions/what-does-cm-com-do)

### [Kaleyra](https://www.g2.com/products/kaleyra/reviews)

Kaleyra is a global cloud communications platform that offers multi-channel integrated services to financial institutions and enterprises.

**Average Rating:** 4.5/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate Kaleyra?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 9.3/10 (Category avg: 8.8/10)
- **Professional Support:** 9.1/10 (Category avg: 8.7/10)
- **Communication Varieties:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Kaleyra?

- **Seller:** [Kaleyra](https://www.g2.com/sellers/kaleyra)
- **Year Founded:** 1999
- **HQ Location:** Milano, Milan, Italy
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=00b95e87db6054f6699215974a213161d04241d6f5058fb25e78f2c197e3cfa2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1282314&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®
- **Ownership:** NYSE: KLR

#### Who Uses This Product?

- **Company Size:** 36% Small, 36% Medium

#### What Do G2 Reviewers Say About Kaleyra?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **instant response** from Kaleyra's customer support team, enhancing their overall experience and satisfaction.

##### Cons

- Users are frustrated with the **missing latest WA features** and report issues with the slow execution speed.
- Users report **slow performance** with Kaleyra, leading to frustration and missing some latest WhatsApp features.

#### What Are Recent G2 Reviews of Kaleyra?

**["Excellent product"](https://www.g2.com/survey_responses/kaleyra-review-11456406)**

**Rating:** 5.0/5.0 stars

_— Verified User in Internet_

[Read full review](https://www.g2.com/survey_responses/kaleyra-review-11456406)

**["User friendly platform kaleyra"](https://www.g2.com/survey_responses/kaleyra-review-8509184)**

**Rating:** 5.0/5.0 stars

_— Oviya M._

[Read full review](https://www.g2.com/survey_responses/kaleyra-review-8509184)

#### What Are G2 Users Discussing About Kaleyra?

- [What is Kaleyra used for?](https://www.g2.com/discussions/what-is-kaleyra-used-for)

### [Sinch](https://www.g2.com/products/sinch/reviews)

Sinch is a cloud communications provider designed to help businesses engage with their customers through a variety of channels, including SMS, WhatsApp, Email, Voice, and Verification. This platform offers powerful APIs and AI-driven tools that facilitate secure, reliable, and scalable interactions, enabling organizations to connect with their audience effectively and efficiently. Sinch ensures that customer interactions are seamless and impactful, catering to the diverse communication needs of modern businesses. The platform's APIs are particularly beneficial for developers, as they allow for easy integration of communication features into existing applications. This flexibility enables businesses to create customized solutions tailored to their operational requirements. By leveraging Sinch's capabilities, companies can enhance their customer engagement strategies, streamline communication processes, and ultimately improve customer satisfaction. The use of AI within the platform further enriches the customer experience, allowing for automated responses and personalized messaging that can lead to higher engagement rates and increased customer loyalty. Sinch's key features include robust messaging solutions that support various formats, ensuring businesses can reach customers through their preferred channels. The voice calling solutions provide high-quality call services, which are essential for maintaining clear communication. Additionally, the verification solutions offered by Sinch help ensure secure transactions and user authentication, which are critical in today’s digital landscape. These features collectively empower organizations to maintain a high level of service quality while navigating the complexities of customer communication. Target audiences for Sinch include companies across various sectors such as retail, finance, healthcare, and telecommunications. Each of these industries can leverage Sinch’s capabilities to enhance their customer engagement efforts. For example, retailers can use SMS and WhatsApp for promotions and customer support, while financial institutions can utilize voice and verification solutions to ensure secure transactions. This versatility makes Sinch an attractive option for organizations looking to improve their customer engagement strategies. By focusing on security, reliability, and scalability, Sinch positions itself as a valuable partner for businesses aiming to enhance their communication efforts. The platform not only simplifies the process of customer engagement but also ensures that organizations can maintain a high standard of service quality, making it an essential tool in the ever-evolving digital landscape.

**Average Rating:** 3.8/5.0

**Total Reviews:** 33

#### How Do G2 Users Rate Sinch?

- **Has the product been a good partner in doing business?:** 6.8/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 7.1/10 (Category avg: 8.8/10)
- **Professional Support:** 5.7/10 (Category avg: 8.7/10)
- **Communication Varieties:** 6.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Sinch?

- **Seller:** [Sinch](https://www.g2.com/sellers/sinch)
- **Company Website:** www.sinch.com
- **Year Founded:** 2008
- **HQ Location:** Stockholm, Sweden
- **Twitter:** @wearesinch  
3,648 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cace5faccee1d23b3b7cb182ea577d35191d73b17b8d41b6dfdd2ce1343edaf8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsinch&secure%5Burl_type%5D=linkedin_company_website)  
4,371 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 43% Small, 37% Medium

#### What Do G2 Reviewers Say About Sinch?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **versatile connectivity** of Sinch, facilitating seamless interactions across various messaging platforms.
- Users praise the **ease of use** of Sinch, facilitating seamless communications and effective customer engagement strategies.
- Users value the **flexibility** of Sinch, benefiting from its integration across multiple messaging platforms and services.
- Users value the **easy integrations** of Sinch for multi-channel messaging, enhancing customer engagement and campaign effectiveness.
- Users value the **versatile messaging capabilities** of Sinch, making client communication seamless and personalized across multiple platforms.

##### Cons

- Users report receiving **distracting robocalls** daily from scam artists, negatively impacting their experience with Sinch.
- Users find the **complex features** of Sinch challenging initially but become easier to navigate with experience.
- Users find Sinch's **complex hierarchy** challenging, especially smaller businesses or those new to communication platforms.
- Users find Sinch's **complex setup** challenging, especially for smaller businesses and those unfamiliar with communication platforms.
- Users report **connectivity issues** with Sinch, including an influx of daily robocalls from scammers.

#### What Are Recent G2 Reviews of Sinch?

**["A very easy to use business messaging software"](https://www.g2.com/survey_responses/sinch-review-11219873)**

**Rating:** 4.5/5.0 stars

_— Armando D._

[Read full review](https://www.g2.com/survey_responses/sinch-review-11219873)

**["Easy to Use, Time-Saving Templates, and Smart Contact Recognition"](https://www.g2.com/survey_responses/sinch-review-13030624)**

**Rating:** 4.5/5.0 stars

_— Lorena P._

[Read full review](https://www.g2.com/survey_responses/sinch-review-13030624)

#### What Are G2 Users Discussing About Sinch?

- [Is sinch legit?](https://www.g2.com/discussions/is-sinch-legit)
- [What is sinch API?](https://www.g2.com/discussions/what-is-sinch-api)
- [What kind of company is sinch?](https://www.g2.com/discussions/what-kind-of-company-is-sinch)
- [What is sinch used for?](https://www.g2.com/discussions/what-is-sinch-used-for)

### [Gallabox](https://www.g2.com/products/gallabox/reviews)

Gallabox is an AI-powered customer conversation platform built for businesses that depend on fast, consistent and high-quality customer engagement. The platform helps teams manage conversations across WhatsApp, Instagram, web chat and voice, bringing AI agents, automation, team inbox workflows and customer context into one connected system. Instead of treating customer conversations as scattered messages, Gallabox helps businesses turn them into structured journeys that support lead capture, qualification, follow-ups, bookings, payments, support and revenue growth. Designed for conversation-led businesses, Gallabox serves teams across industries such as real estate, education, healthcare, travel, financial services, e-commerce, automotive and professional services. The platform is especially useful for businesses that receive a high volume of customer inquiries across multiple channels and need a reliable way to respond quickly, qualify intent and move customers toward the next step. With its shared team inbox, AI-powered automation and conversation history, Gallabox helps sales, marketing and support teams collaborate more effectively and ensure that no high-intent customer interaction is missed. Gallabox enables businesses to deploy AI agents that can answer common questions, qualify leads, capture customer details, book appointments, trigger follow-ups and hand over conversations to the right team member with context. These AI agents work alongside human teams, helping them reduce repetitive work while staying focused on high-value conversations. Businesses can automate key customer journeys, including Click-to-WhatsApp lead capture, Instagram DM responses, web chat inquiries, voice follow-ups, drip campaigns, broadcasts, appointment reminders, payment nudges and post-purchase engagement. A key strength of Gallabox is its ability to connect customer conversations with the tools businesses already use. The platform integrates with CRMs, payment systems, calendars, marketing tools, commerce platforms and automation workflows, including tools such as Zoho CRM, HubSpot, Shopify, WooCommerce, Razorpay, Google Calendar, Calendly, Zapier and more. These integrations help businesses sync customer data, route conversations, update lead stages, collect payments, track campaign performance and maintain continuity across the customer journey. Gallabox is built for businesses that want more than a messaging tool. It gives customer-facing teams the speed, structure and visibility they need to manage conversations across channels, automate repetitive workflows and improve conversion outcomes. By combining AI agents, omnichannel engagement, shared team collaboration and integrations in one platform, Gallabox helps businesses respond faster, qualify better and create more connected customer experiences from first inquiry to conversion and beyond.

**Average Rating:** 4.6/5.0

**Total Reviews:** 164

#### How Do G2 Users Rate Gallabox?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 8.3/10 (Category avg: 8.8/10)
- **Professional Support:** 9.2/10 (Category avg: 8.7/10)
- **Communication Varieties:** 8.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Gallabox?

- **Seller:** [MangoLeap](https://www.g2.com/sellers/mangoleap)
- **Company Website:** gallabox.com
- **Year Founded:** 2020
- **HQ Location:** Chennai, IN
- **Twitter:** @gallabox  
147 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6ec7be6c60ea5bd83d2b06f60d6f001099dddcd8f2f383aeeb3957ee146b1aa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgallabox%2F&secure%5Burl_type%5D=linkedin_company_website)  
91 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Education Management, Apparel & Fashion
- **Company Size:** 73% Small, 21% Medium

#### What Do G2 Reviewers Say About Gallabox?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Gallabox to be **intuitive and easy to set up** , making customer communication management seamless and effective.
- Users highlight the **automation features** of Gallabox, enhancing communication efficiency and streamlining their workflows effectively.
- Users commend Gallabox for its **excellent customer support** and effective integration capabilities that enhance team communication.
- Users love the **seamless integrations** of Gallabox, enhancing team collaboration and efficiency in managing WhatsApp communications.
- Users highlight the **easy integrations** of Gallabox, facilitating seamless connections with tools like HubSpot for improved communication.

##### Cons

- Users find the **reporting and analytics dashboard limited** , lacking essential insights for effective communication management.
- Users find the **reporting features inadequate** , limiting insights on performance and response metrics, which hinders optimization.
- Users desire more **customization options** in Gallabox templates for a tailored experience that meets their specific needs.
- Users note **limited training resources** for bots, impacting their effectiveness and requiring more support for setup.
- Users find **customer support unsatisfactory** , citing poor response times and a lack of helpful documentation for troubleshooting.

#### What Are Recent G2 Reviews of Gallabox?

**["Gallabox is working great for us"](https://www.g2.com/survey_responses/gallabox-review-11460896)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/gallabox-review-11460896)

**["Gallabox Makes WhatsApp Customer Conversations Fast, Organized, and Efficient"](https://www.g2.com/survey_responses/gallabox-review-12510483)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/gallabox-review-12510483)

### [Bird](https://www.g2.com/products/messagebird-bird/reviews)

Bird is a communications platform-as-a-service (CPaaS) company. At Bird we believe that communicating with a business should feel as natural as communicating with a friend. That’s why we are on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on Bird to solve their communication challenges. Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before. To power these operations, we have offices on 4 continents and a world-class team of over 20 different nationalities available around the clock to support you.

**Average Rating:** 3.9/5.0

**Total Reviews:** 69

#### How Do G2 Users Rate Bird?

- **Has the product been a good partner in doing business?:** 7.6/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 6.6/10 (Category avg: 8.8/10)
- **Professional Support:** 4.8/10 (Category avg: 8.7/10)
- **Communication Varieties:** 7.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Bird?

- **Seller:** [Bird](https://www.g2.com/sellers/bird)
- **HQ Location:** Amsterdam, Netherlands
- **Twitter:** @messagebird  
4,209 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3554f22a706eac2ac5ceaa1b19d9958a45822303e04ef9484e4cefad16ba0041&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbirdhq%2F&secure%5Burl_type%5D=linkedin_company_website)  
321 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 81% Small, 16% Medium

#### What Do G2 Reviewers Say About Bird?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **clean and intuitive UI** of Bird, making message management effortlessly simple.
- Users love the **intuitive UI** of Bird, which simplifies WhatsApp inbox management effectively.
- Users appreciate the **modern and intuitive UI** of Bird, making inbox management simple and professional.
- Users value the **robust API** of Bird, enhancing their WhatsApp Inbox management with seamless integrations.
- Users appreciate the **effective communication tools** of Bird, enhancing connections with customers and driving engagement.

##### Cons

- Users criticize Bird for its **poor customer support** , citing unhelpfulness and numerous unresolved technical issues.
- Users find Bird to be **expensive** with inadequate support, leading to frustrations and unmet expectations.
- Users face numerous **buggy features** in Bird, complicating their experience due to frustrating errors and inadequate support.
- Users find the **complex setup** of Bird challenging due to numerous bugs and lack of support and guidance.
- Users find the **difficult setup** of Bird frustrating due to numerous bugs and lack of adequate support documentation.

#### What Are Recent G2 Reviews of Bird?

**["The best communication service provier"](https://www.g2.com/survey_responses/bird-review-7911889)**

**Rating:** 4.5/5.0 stars

_— Anil J._

[Read full review](https://www.g2.com/survey_responses/bird-review-7911889)

**["Reliable and Scalable WhatsApp Inbox Solution"](https://www.g2.com/survey_responses/bird-review-10538242)**

**Rating:** 5.0/5.0 stars

_— Jayraj M._

[Read full review](https://www.g2.com/survey_responses/bird-review-10538242)

#### What Are G2 Users Discussing About Bird?

- [Does MessageBird have an app?](https://www.g2.com/discussions/does-messagebird-have-an-app)
- [What is MessageBird?](https://www.g2.com/discussions/what-is-messagebird)
- [How does MessageBird work?](https://www.g2.com/discussions/how-does-messagebird-work)
- [What is MessageBird used for?](https://www.g2.com/discussions/what-is-messagebird-used-for)

Spotlight Categories

[Experience Management Software](https://www.g2.com/categories/experience-management)

[Workforce Management Software](https://www.g2.com/categories/workforce-management)

[Audit Management Software Solutions](https://www.g2.com/categories/audit-management)

[Business Process Management Software](https://www.g2.com/categories/business-process-management)

[Demand Side Platform (DSP)](https://www.g2.com/categories/demand-side-platform-dsp)

Similar Categories

- [Cloud Platform as a Service (PaaS)](/categories/cloud-platform-as-a-service-paas)
- [Integrated Development Environments (IDE)](/categories/integrated-development-environments-ide)
- [Software Testing](/categories/software-testing)
- [Help Authoring Tool (HAT)](/categories/help-authoring-tool-hat)
- [Other Development](/categories/other-development)

- [AI Documentation Generators](/categories/ai-documentation-generators)
- [API Development](/categories/api-development)
- [API Documentation Management](/categories/api-documentation-management)
- [API Generation](/categories/api-generation)
- [API Management](/categories/api-management)

- [API Marketplace](/categories/api-marketplace)
- [API Mocking](/categories/api-mocking)
- [API Platforms](/categories/api-platforms)
- [Application Development](/categories/application-development)
- [Backend as a Service (BaaS)](/categories/backend-as-a-service-baas)

[Browse Communication Platform as a Service (CPaaS) Themes](/categories/communication-platform-as-a-service-cpaas/themes)

Below are the top-rated Communication Platform as a Service (cPaaS) Platforms with WhatsApp capabilities, as verified by G2’s Research team. Real users have identified WhatsApp as an important function of Communication Platform as a Service (cPaaS) Platforms. Compare different products that offer this feature so you can decide which is best for your business needs.

Top Tools at a Glance

| 

 | 

WhatsApp broadcast automation with multi-agent inbox

 | 

User Review

"Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up"

 |
| 

 | 

Omnichannel customer journey orchestration with low-code automation

 | 

User Review

"Empowers Automation with Intuitive Drag-and-Drop"

 |
| 

 | 

Programmable voice and SMS with owned-network reliability

 | 

User Review

"Outstanding Highly Recommend"

 |
| 

 | 

Transactional OTP delivery with failover routing

 | 

User Review

"Reliable, Fast SMS Delivery with Transparent, Reasonable Pricing"

 |
| 

 | 

Carrier-grade voice, SMS, and LNP provisioning

 | 

User Review

"Great Account Manager and RCS Team Support"

 |
| 

 | 

Multi-channel CPaaS with developer-first API integration

 | 

User Review

"Reliable and Developer-Friendly Communication APIs with Minor Limitations"

 |
| 

 | 

Omnichannel lifecycle automation with CRM-integrated segmentation

 | 

User Review

"Powerful Segmentation Tools for Targeted Messaging"

 |
| 

 | 

Programmable SMS, voice, and authentication APIs

 | 

User Review

"Reliable, Developer-Friendly APIs for Scalable Communications"

 |

* * *

Show More

* * *

## How Do You Choose the Right Communication Platform as a Service (cPaaS) Platforms?

### What You Should Know About Communication Platform as a Service (cPaaS) Platforms

### Communication Platform as a Service (CPaaS) Software: Analyst Takeaways from G2’s Review Data

Communication Platform as a Service, also known as CPaaS software, is a cloud-based platform that helps businesses and users easily integrate real-time communication features into other applications and workflows. CPaaS allows developers and IT professionals to add voice, video, and messaging to their apps by using a cloud-based provider. CPaaS software stands out for how rapidly it’s reshaping how businesses communicate.

From my analysis after reviewing a dataset of 1000s of reviews, CPaaS software is a popular choice for startups and [small businesses](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/small-business) due to most software of this type offering scalability and ease of integration. Large [enterprises](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/enterprise) also seek to use this software to enhance customer experience and improve internal communication.

### What I Often See in CPaaS Software Feedback

#### Pros: What Users Consistently Appreciate

- **Ease of Use:** Users frequently emphasize that CpaaS platforms are intuitive, helping teams get started quickly without deep technical expertise.

_“Dotdigital is an intuitive, user-friendly platform that enables marketers of any level of ability to create impactful email campaigns, landing pages and enquiry forms. We love the access available to expert help when needed, and the detailed data reports we can generate following email campaigns.”_ - [Sarah B. Dotdigital Review](https://www.g2.com/products/dotdigital/reviews/dotdigital-review-11027122)

- **Seamless Integration:**  Many reviews highlight how easily CpaaS APIs plug into existing systems, streamlining deployment and allowing faster time to value.

_“I think Dot Digital is a great platform, I have used it across 2 jobs over the last 5 years or so and always found it to be leading ESP. I really enjoy how easy the email builder is to use, creating automations and segments is also really easy and effective. I think the integrations you can make are also great, we recently started using a parent and child account to work with two sister brands and found it really easy to set up, especially with our account manager now on hand to help with any issues. We use Dot Digital every day and have never have serious issues, I have been able to show less experienced colleagues how to use the paltform and get the up to speed very quickly”_ - [James A. Dotdigital Review](https://www.g2.com/products/dotdigital/reviews/dotdigital-review-11161494)

- **Reliable Support:** Strong customer support shows up repeatedly in positive feedback. Users appreciate responsive teams that can troubleshoot or guide implementation when needed.

_“I never had an easy platform to paly around with and guess what you have an API for everything so if you want to automate this, you can do so easily. Their support is perfect as they route your chat to the relevant team and your issues are totally solved and you get an answer at the end with what you are asking for. I'm getting jelous as we need this support in our team as well.” -_ [Mike R. Review](https://www.g2.com/products/telnyx-cpaas/reviews/telnyx-cpaas-review-10346368)

#### Cons: Where Many Platforms Fall Short

- **Delays and Downtime:** A smaller but important set of reviews call out service reliability and latency as pain points, particularly during high-traffic periods.

_“Sometimes users have experienced interface freezes or call lags, though these are not frequent. Can disrupt call flow in high-volume environments. The Basic User Interface Design is functional but outdated. It is slow or inconsistent in support at times especially during critical issues.”_ - [Nistha S. Ozonetel Review](https://www.g2.com/products/ozonetel/reviews/ozonetel-review-11114319)

- **Support Gaps: ** While support is often praised, it’s also one of the top complaints—suggesting inconsistency in experiences across vendors or geographies.

_“There are areas for improvement. Occasionally, the reimbursement tracking feels a bit slow when syncing with our financial systems, which can delay updates. That said, the customer support team has been responsive and helpful whenever we've faced issues.” -_ [Muhammed W. Pluto Review](https://www.g2.com/products/plutocard/reviews/pluto-review-10793201)

- **Unclear Pricing** – Users mention they “don’t like” pricing surprises or a lack of transparency in usage-based billing models.

_“The pricing structure is complicated, especially when dealing with multiple APIs and international rates.”_ - [Nirav R. Vonage Communications Review](https://www.g2.com/products/vonage-communications-apis/reviews/vonage-communications-apis-review-9878969)

### My Expert Takeaway on CPaaS Software in 2025

My takeaway is that the most successful teams using CPaaS software treat it not just as a comms add-on, but as a core layer of customer engagement. Startups, Small businesses, and enterprises often integrate CPaaS into their workflows—support tickets, logistics tracking, or even onboarding flows—where responsiveness is key.

From a metrics standpoint, the **average star rating across reviews is a strong 4.48, and the likelihood to recommend averages at 8.97** , signaling broad satisfaction. Ease of use (6.31/7) and quality of support (6.32/7) rank high, underscoring the category’s maturity.

Industries like healthcare and fintech, where security and speed are important, are especially heavy adopters. If your team is scaling operations and needs a reliable way to keep customers in the loop, CpaaS deserves serious consideration.

[Brittany Guntang](https://learn.g2.com/author/brittany-guntang)

**Last updated on May 19, 2025**

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