Best Chatbots Software - Page 19
Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. This functionality includes both external, customer-facing requests and internal, employee-facing requests. Chatbots allow users to interact with an application in a conversational manner, whether textually or audibly, to perform certain functions.
Although chatbots frequently utilize some degree of natural language processing (NLP) or speech recognition to understand written and spoken requests, they primarily function with the help of scripted conversations, which is in contradistinction to intelligent virtual assistants which utilize natural language understanding (NLU) to conduct human-like conversations. Businesses can leverage chatbot technology to automate tasks that formerly required human intervention. Based on a request from a user, the chatbot provides the user with an output, which is a response to the request in text or speech form.
Customer support tools, such as live chat software, help desk software, or contact center software, may already have chatbots implemented as a first line of defense when dealing with customers. However, they are becoming more widely used in other applications, such as sales and marketing knowledge bases. Users may even use them instead of a query language to find certain data points in business intelligence software; by simply typing or speaking a request to a business intelligence platform, a chatbot can provide the proper data. Chatbot capabilities are constantly expanding and becoming more frequently implemented in other types of software.
To qualify for inclusion in the Chatbots category, a product must:
Best Chatbots Software At A Glance
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Captivate is an AI Sales Execution Platform. Sales teams waste too much time on admin, hunting for information, and juggling tools. Preparing for calls is tough—yet 77% of buyers won’t engage with
- 50% Small-Business
- 25% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
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ChatGPT-based Customer Service for Your Business. Cheaper than a dedicated Customer Service Rep. Train ChatGPT on your own data. Build custom bots for Internal use, Sales, FAQs or Customer assistance.
- 60% Enterprise
- 40% Small-Business
- Overview
- User Satisfaction
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CloudKarafka is a hosted message streaming service.
- 50% Mid-Market
- 50% Enterprise
355 Twitter followers
- Overview
- User Satisfaction
- Seller Details
The magic of ChatGPT meets the expertise of a custom-made AI assistant trained on your specific business.
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Customized chatbot solution development to help businesses handle and automate low-level customer service related tasks.
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Diabolocom is an AI-powered cloud-based contact center and customer experience (CX) platform provider. We serve over 350 clients of all sizes, from small businesses to major international enterprises
- Consumer Services
- 59% Mid-Market
- 28% Small-Business
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- User Satisfaction
- Seller Details
Dialog is a generative AI-powered conversational commerce platform built to enhance the online shopping experience for e-commerce brands. By engaging website visitors in real time, Dialog replicates t
- 50% Mid-Market
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
DocsBot is an AI-powered chatbot that helps automate customer support and improve team productivity. It allows businesses to provide detailed and direct answers about their products, including code ex
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
At Elqano we deeply believe that each employee can learn and be inspired by the work and knowledge of their colleagues. Connecting people and knowledge in large organizations is an untapped opportunit
- 100% Small-Business
15 Twitter followers
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- Pros and Cons
- User Satisfaction
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EnableX Dialogs Cloud is a next-generation Conversational AI platform that transforms customer engagement with intelligent, personalised, and dynamic omnichannel interactions. Seamlessly integrati
- 75% Small-Business
- 25% Enterprise
116 Twitter followers
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- User Satisfaction
- Seller Details
GPT-trainer is the first and only no-code/low-code framework that enables you to build multi-Agent ChatGPT-like chatbots with function-calling capabilities using your own data. It also supports human
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
We improve business processes & build innovative solutions that delivers transformation.
- 50% Mid-Market
- 50% Small-Business
624 Twitter followers
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- User Satisfaction
- Seller Details
Helloumi is a SaaS platform that helps companies engage users, using instant messaging for customer service and conversational commerce.
- 50% Mid-Market
- 50% Small-Business
258 Twitter followers
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- User Satisfaction
- Seller Details
Through advanced natural language comprehension capabilities it is possible to establish and offer a Chatbot that converses and interacts as a human being. HiBot is 24 hours a day, 7 days a week, avai
- 100% Mid-Market
1,046 Twitter followers
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- User Satisfaction
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Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solu
- Financial Services
- Banking
- 45% Mid-Market
- 36% Small-Business
34,058 Twitter followers
