Best Call Center Infrastructure (CCI) Software - Page 3

How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

Total Products under this Category: 612

Category Stats (Nov 2026)

  • Average Rating: 4.4/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: AloTech (+3.71%) - Among all products in this category, AloTech recorded the largest rating increase compared to last month

Last updated: November 12, 2026

How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 50,800+ Authentic Reviews
  • 612+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Call Center Infrastructure (CCI) Software

G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Aircall, Nextiva, Talkdesk, Genesys Cloud CX, CloudTalk, and SalesCaptain.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=aircall&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=cloudtalk&focus%5B%5D=salescaptain-inc-salescaptain)

LiveAgent

LiveAgent is an AI help desk for support teams of any size, from a single agent to enterprise contact centers. AI agents answer chats and handle tickets alongside your team in one shared inbox for email, live chat, phone calls and social messages. AI is included in every plan with no per-resolution fees. Plans start at $15 per agent seat per month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 customer service AI agents in G2's AI Agent Evaluation, with 195 of 230 points. Customer data is hosted on AWS in Europe, the US or Asia, with GDPR-compliant processing, and single sign-on is available on every plan, and larger teams get audit logs and a dedicated account manager. You choose which AI provider processes your data. LiveAgent integrates with Shopify, Salesforce, Slack, Jira, Zapier, & more. To discuss the Enterprise plan, contact Team LiveAgent at liveagent.com. AI in every LiveAgent plan AI agents, the AI Chatbot and the AI Answer Assistant are included in every plan. The number of AI agents depends on the plan: 1 on Starter, 5 on Team, 50 on Business and unlimited on Enterprise. You choose the AI provider (OpenAI, Anthropic, Google Gemini or others), can connect several providers and pick one per AI agent, and pay the provider directly at its own rates; LiveAgent adds no per-resolution fees and no token markup. Admins can monitor AI agent work and tool-call usage. The AI Chatbot currently runs on FlowHunt, Quality Unit's own AI platform. • AI agents that work on and distribute tickets • AI Chatbot for your website, answering from your knowledge base • AI Answer Assistant that drafts and improves agent replies • AI ticket summaries • Transcription of live and recorded calls • Built-in MCP server to connect external AI tools such as Claude (Business and Enterprise plans) One inbox for email, chat, phone and social LiveAgent brings email tickets, live chat, calls and social messages into one shared inbox. Every plan includes email ticketing, live chat, contact forms, a customer portal and a knowledge base. From the Team plan you add a call center (inbound and outbound calls, IVR, queues and call recording, with your own SIP provider), video calls, and Facebook Messenger, Instagram, WhatsApp, Viber, Telegram and X posts and mentions. Automation, SLA and time rules, canned responses and reporting with CSAT help teams keep response times under control. LiveAgent plans and pricing Four plans: Starter, Team, Business and Enterprise, from $15 per agent seat per month billed annually. Enterprise includes 80 agent seats, unlimited AI agents and a dedicated account manager. No contract, no setup fee, cancel any time. Migration from other help desks Free self-service migration with built-in migration plugins for many help desks, including Zendesk, Freshdesk, Freshservice, Help Scout, Intercom, Jira and Kayako. On any paid plan, the LiveAgent team moves your Zendesk data for free, usually in 1–2 days for accounts under 10,000 tickets: tickets, contacts and the knowledge base, with Zendesk triggers rebuilt as rules. Security, GDPR and data residency LiveAgent is hosted on Amazon Web Services (AWS), whose data centers are ISO 27001 certified (the certification is held by AWS). Choose where your data lives at sign-up: Europe (Frankfurt), the US (Northern Virginia) or Asia (Singapore). LiveAgent is GDPR compliant, with a Data Protection Officer and DPA templates. Connections use HTTPS/TLS. 2-step verification and single sign-on (Google, Microsoft, Facebook, Okta) are available on every plan, and an audit log from Business. LiveAgent integrations Shopify, WooCommerce, Magento, PrestaShop, WordPress, Wix, Salesforce, Pipedrive, Slack, Jira, GitHub, Google Analytics 4, Zapier (including HubSpot via Zapier), Microsoft and Google email accounts, FlowHunt and many more, plus a REST API. Start your 30-day free trial at liveagent.com, no credit card required, or book a free demo call with our team.

Average Rating: 4.5/5.0

Total Reviews: 1,481

How Do G2 Users Rate LiveAgent?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind LiveAgent?

  • Seller: Quality Unit
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Bratislava, Slovakia
  • LinkedIn® Page: www.linkedin.com
    61 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 29% Medium

What Do G2 Reviewers Say About LiveAgent?

AI-generated summary from verified user reviews

Pros
  • Users find LiveAgent exceptionally easy to use, enabling straightforward management of support tickets and seamless team collaboration.
  • Users value the reliable multi-site live chat system of LiveAgent, enhancing effective customer response management seamlessly.
  • Users praise the reliable customer support of LiveAgent, enhancing their ability to manage inquiries effectively.
  • Users appreciate the reliability of LiveAgent's functions, enabling effective multi-channel customer response management.
  • Users love the efficiency of LiveAgent, as it streamlines customer support and enhances productivity across all channels.
Cons
  • Users find the learning curve steep, requiring significant training to utilize LiveAgent's powerful features effectively.
  • Users are frustrated by the missing features in LiveAgent, especially regarding mobile app integration and functionality.
  • Users find LiveAgent's interface not intuitive, with disappointing UX and slow page loading affecting productivity.
  • Users find a steep learning curve with LiveAgent, requiring significant time to master its extensive features and reporting.
  • Users express concerns about integration issues, noting that it affects productivity and mobile app performance negatively.

What Are Recent G2 Reviews of LiveAgent?

What Are G2 Users Discussing About LiveAgent?

Streem

StreemCore® is an enterprise-class, remote visual assistance tool using out-of-the-box augmented reality (AR) capabilities. By adding an interactive, no-download video collaboration tool, companies can quickly see and solve remotely - accelerating diagnosis and support resolution times. With Streem's APIs or SDK, remote AR-enabled video tools can embed and/or integrate into native apps and existing workflows

Average Rating: 4.5/5.0

Total Reviews: 74

How Do G2 Users Rate Streem?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)

Who Is the Company Behind Streem?

  • Seller: Streem
  • Year Founded: 2017
  • HQ Location: Portland, Oregon
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Oil & Energy
  • Company Size: 43% Medium, 20% Small

What Do G2 Reviewers Say About Streem?

AI-generated summary from verified user reviews

Pros
  • Users find Streem's ease of use exceptional, facilitating quick, real-time support without the need for app downloads.
  • Users value the easy setup of Streem, enabling quick access and streamlined integration for seamless support experiences.
  • Users appreciate the real-time visual clarity of Streem, making troubleshooting much easier and more efficient.
  • Users appreciate the easy access of Streem, allowing seamless connections without downloads for a smooth experience.
  • Users benefit from significant time savings with Streem due to its real-time clarity and efficient remote collaboration.
Cons
  • Users frequently face connectivity issues, experiencing lag, session drops, and instability during video or screen sharing.
  • Users find limited customization in Streem frustrating, especially with no store-specific AR tool presets available for their diverse needs.
  • Users experience delays in session start and quality due to device camera limitations and connection instability.
  • Users experience a steep learning curve with Streem, struggling to master advanced features and setup procedures.
  • Users express concerns over the poor quality of video and document capture, impacting overall effectiveness during sessions.

What Are Recent G2 Reviews of Streem?

What Are G2 Users Discussing About Streem?

KrispCall

KrispCall is an AI-powered business phone and contact center platform for sales and support teams. Businesses can get local, mobile and toll-free numbers across 100+ countries, manage calls and messaging from one workspace, automate outbound calling, coach agents during live conversations, and sync customer interactions with their CRM. KrispCall combines a Unified Callbox, multi-level IVR, call recording, Power Dialer, Bulk SMS, live call monitoring and coaching, call analytics, and AI-powered transcription and summaries. It integrates with 100+ business tools including Salesforce, HubSpot, Pipedrive, Zoho CRM, Zendesk, Zapier, Make and Slack. Built for startups, growing businesses, BPOs and distributed sales and support teams, KrispCall helps businesses build a local presence, reach more customers and keep every customer conversation organized in one platform. Trusted by 9,000+ businesses worldwide.

Average Rating: 4.5/5.0

Total Reviews: 387

How Do G2 Users Rate KrispCall?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Call Routing: 9.4/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.8/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind KrispCall?

  • Seller: KrispCall
  • Year Founded: 2022
  • HQ Location: Singapore, SG
  • LinkedIn® Page: www.linkedin.com
    121 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Director
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 80% Small, 19% Medium

What Do G2 Reviewers Say About KrispCall?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of KrispCall, finding it intuitive and convenient for team communication.
  • Users highlight the responsive and helpful customer support of KrispCall, enhancing their overall experience and satisfaction.
  • Users praise the helpful customer support of KrispCall, noting quick responses and excellent assistance throughout their experience.
  • Users appreciate the reliable call quality of KrispCall, which enhances their communication experience and team efficiency.
  • Users love the excellent call quality of KrispCall, enhancing communication efficiency for modern business needs.
Cons
  • Users feel that KrispCall is expensive and hope for more competitive pricing and better credit opportunities.
  • Users wish for more competitive pricing and better options, feeling the current rates are too high.
  • Users encounter number issues, such as strict registration processes and delays in porting numbers, affecting their experience.
  • Users find the missing advanced analytics features in KrispCall limiting compared to larger competitors, affecting their experience.
  • Users experience a delay with the interface on mobile, impacting call reception and overall app performance.

What Are Recent G2 Reviews of KrispCall?

What Are G2 Users Discussing About KrispCall?

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Kixie PowerCall & SMS

Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation. Seamless CRM Integration: Kixie integrates natively with all major CRMs; including HubSpot, Pipedrive, Salesforce, HighLevel, Zoho, and many more; with effortless setup in seconds. Its intuitive design and powerful features help revenue teams boost efficiency, close deals faster, and scale communication effortlessly—all from a single platform. Outbound Sales: Connect with More Leads, Faster Kixie empowers Business Development and Outbound Sales teams with tools designed to increase connection rates by up to 400%. With features like: ✔️ AI-Powered Local Presence Dialing to reach prospects with a familiar area code ✔️ Multi-Line PowerDialer with AI Human Voice Detection for smarter calling ✔️ Spam Risk Mitigation to improve answer rates Your team can focus on what matters—closing more deals. Marketing Teams: Convert More Leads, Automatically Speed-to-lead is everything. With automated calling and texting, Kixie ensures your marketing team engages leads instantly and nurtures them at scale. Personalize outreach without losing efficiency—so your team can focus on driving conversions, not manual follow-ups. Inbound Sales & Customer Success: Handle More Calls with Less Effort Managing high inbound call volumes? Kixie makes it easy to stay organized, responsive, and efficient with: 📞 CRM-Based Call Routing to connect customers with the right rep 📩 Group SMS Inboxes & Automated Responses for streamlined communication 📊 Call Queues to keep inbound leads engaged With Kixie, your Inbound Sales & CS teams can triple productivity while maintaining a personal touch. RevOps & Leadership: Optimize, Coach, and Scale Sales leaders get real-time insights to track performance and optimize strategy. With AI-driven Conversation Intelligence, call analytics, and live coaching tools, Kixie gives managers everything they need to build high-performing teams and drive revenue growth. 🚀 Ready to supercharge your team’s outreach? Experience the power of Kixie and try our advanced calling and texting system for free today.

Average Rating: 4.8/5.0

Total Reviews: 855

How Do G2 Users Rate Kixie PowerCall & SMS?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Call Routing: 9.2/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.2/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Kixie PowerCall & SMS?

  • Seller: Kixie
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Los Angeles, CA
  • LinkedIn® Page: www.linkedin.com
    63 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Financial Services, Marketing and Advertising
  • Company Size: 83% Small, 16% Medium

What Do G2 Reviewers Say About Kixie PowerCall & SMS?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Kixie, highlighting quick setup and seamless integration with their CRM.
  • Users value the simplicity and effectiveness of Kixie, highlighting its user-friendly setup and excellent customer support.
  • Users praise Kixie's exceptional customer support, noting prompt solutions and a friendly, knowledgeable team.
  • Users appreciate the time-saving features of Kixie PowerCall & SMS, enhancing efficiency and streamlining communication.
  • Users value the automation features of Kixie PowerCall & SMS, enhancing communication efficiency and organization seamlessly.
Cons
  • Users experience call quality inconsistencies and frequent glitches that hinder effective communication and functionality.
  • Users report frequent dialer issues including call transfers, answering problems, and glitches during use.
  • Users report number issues with Kixie PowerCall & SMS, including call transfer failures and syncing delays.
  • Users note a lack of ringless voicemail drop and other desired features, impacting the overall experience.
  • Users experience connection issues with Kixie PowerCall & SMS, affecting call transfers and CRM syncing reliability.

What Are Recent G2 Reviews of Kixie PowerCall & SMS?

What Are G2 Users Discussing About Kixie PowerCall & SMS?

Yeastar P-Series PBX System

Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps, and more in one solution, empowering modern businesses to engage teams, work anywhere, and delight customers easily. Easy to adopt, use, manage, and grow. With Yeastar P-Series PBX System, boundless communication will be within your easy reach. • Business phone system (Web, mobile & desktop) • Team chat & omnichannel messaging • Call center • Simplified system administration • Robust app ecosystem • Ready-made integrations & open API • Flexible deployment options: fully-hosted, self-managed, and hardware appliance • And more...

Average Rating: 4.8/5.0

Total Reviews: 79

How Do G2 Users Rate Yeastar P-Series PBX System?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Call Routing: 9.3/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.4/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Yeastar P-Series PBX System?

Who Uses This Product?

  • Top Industries: Telecommunications, Information Technology and Services
  • Company Size: 75% Small, 21% Medium

What Do G2 Reviewers Say About Yeastar P-Series PBX System?

AI-generated summary from verified user reviews

Pros
  • Users highly value the ease of use of Yeastar P-Series PBX, facilitating a seamless work-from-home experience.
  • Users appreciate the easy management and comprehensive feature set of Yeastar P-Series, enhancing daily operations and support.
  • Users value the seamless integrations with CRM and Azure AD, enhancing usability and efficiency in daily operations.
  • Users highlight the excellent customer support provided by Yeastar P-Series, ensuring help is always available when needed.
  • Users value the easy setup of the Yeastar P-Series PBX System, making it accessible for non-IT individuals.
Cons
  • Users find the missing functionality in Yeastar P-Series PBX, especially lacking in management and conferencing features.
  • Users find the missing features of Yeastar P-Series PBX System limit its effectiveness and flexibility for various needs.
  • Users find the costly annual subscriptions to be a disadvantage, especially for limited extension use.
  • Users find the limited features of Yeastar P-Series PBX System insufficient for their large-scale needs.
  • Users find the high cost of Yeastar P-Series PBX System to be a significant disadvantage, especially for limited use.

What Are Recent G2 Reviews of Yeastar P-Series PBX System?

Automation Anywhere Agentic Process Automation

Automation Anywhere Agentic Process Automation (APA) is an enterprise platform that orchestrates AI agents, RPA bots, APIs, documents, and human expertise as a single governed system of work. APA transforms what is possible with automation — orchestrating every instrument of work across every system, with execution grounded in process expertise, and end-to-end process governance across every agent, every step, and every decision. It turns individual capabilities into compounded business transformation. With the APA platform, you can optimize what already runs your business and expand into what has never been feasible before. What's inside the platform Process Reasoning Engine (PRE) — the decision layer. Goal-driven AI agents plan, act, adapt, and self-correct in real time as conditions change. Mozart Orchestrator — a unified composer that manages decisions, dependencies, context, and exceptions across agents, automations, documents, and APIs. AI Agent Studio — a low-code workspace for building AI agents on foundational models from Amazon Bedrock, Google Vertex AI, Azure OpenAI, OpenAI, and others. Automator AI — generative AI–powered automation development across any application, cloud or on-premises. Document Automation — processes unstructured documents at over 95% accuracy, and 5x faster with Cloud Extraction Service for large-scale extraction. Process Discovery — surfaces bottlenecks and identifies what to automate next. Automation Co-Pilot — triggers multi-step agentic workflows in natural language, inside the applications teams already use. Governance built in, not bolted on Every agent, action, and decision runs inside enterprise controls: fine-grained role-based access control (RBAC), AES-256 encryption at rest, TLS in transit, native audit logs with SIEM integration, and human-in-the-loop oversight. Automation Anywhere maintains SOC 1 Type 2, SOC 2 Type 2, ISO 27001, ISO 22301, and HITRUST certifications, and supports GDPR compliance. Proven in production 1,500+ live APA deployments, 400M+ automations run per year, and 1.8M+ unique AI agent executions across 26 global regions. Bancolombia — 1,300% ROI in the first year and a 50% increase in customer service efficiency JBS — $1M and 125,000 hours saved in IT Granite Telecom — $635,000 in monthly savings and 15,000 hours saved per month Ricoh — 500 days of operational time saved per month SoftBank Corp. — 85% reduction in recruitment hours Who it's for Enterprise operations, IT, finance, HR, customer service, and shared services teams in banking, insurance, healthcare, life sciences, manufacturing, telecommunications, and the public sector — wherever complex, cross-system work has to run reliably and be governed. Learn more at https://www.automationanywhere.com.

Average Rating: 4.5/5.0

Total Reviews: 4,182

How Do G2 Users Rate Automation Anywhere Agentic Process Automation?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Call Routing: 9.3/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Automation Anywhere Agentic Process Automation?

  • Seller: Automation Anywhere
  • Company Website:
  • Year Founded: 2003
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    2,327 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: RPA Developer, Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 58% Large, 23% Medium

What Do G2 Reviewers Say About Automation Anywhere Agentic Process Automation?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use in Automation Anywhere, highlighting its intuitive interface and helpful features for automation.
  • Users appreciate the ease of use of Automation Anywhere, highlighting its intuitive interface and reliable automation capabilities.
  • Users value the efficiency of Automation Anywhere, noting significant reductions in manual work and boosted productivity.
  • Users value the automation ease of Automation Anywhere, noting its user-friendly features that simplify bot creation and management.
  • Users highly value the intuitive interface of Automation Anywhere, which simplifies bot creation and enhances productivity.
Cons
  • Users feel that the pricing of Automation Anywhere can be expensive, limiting accessibility for smaller teams and startups.
  • Users find a steep learning curve in Automation Anywhere, complicating onboarding and impacting initial setup and debugging.
  • Users note a lack of information in solutions, which can hinder the overall effectiveness of Automation Anywhere.
  • Users often face software bugs that hinder smooth operation and complicate bot deployment and debugging processes.
  • Users experience challenges with bot issues, including complex UI and slow performance during automation processes.

What Are Recent G2 Reviews of Automation Anywhere Agentic Process Automation?

What Are G2 Users Discussing About Automation Anywhere Agentic Process Automation?

Puzzel CX Platform

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: * Unifying Processes * Centralising Data * Automating Routine Tasks * Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: * Omnichannel Cloud Contact Centre * Conversational Intelligence to analyse customer interactions and uncover actionable insights * Virtual Agents across - Chat - Email - Voice * Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: * Manual Admin * Improve First-Contact Resolution * Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day.

Average Rating: 4.5/5.0

Total Reviews: 171

How Do G2 Users Rate Puzzel CX Platform?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Call Routing: 8.5/10 (Category avg: 8.9/10)
  • Performance Evaluation: 7.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 7.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Puzzel CX Platform?

  • Seller: Puzzel
  • Company Website:
  • HQ Location: Alna District, Oslo
  • LinkedIn® Page: www.linkedin.com
    344 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Oil & Energy
  • Company Size: 51% Medium, 24% Small

What Do G2 Reviewers Say About Puzzel CX Platform?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Puzzel CX Platform, finding it simple to navigate and configure.
  • Users value the helpful support from Puzzel's solution architect, enhancing setup and user experience significantly.
  • Users value the reliable customer support from Puzzel, facilitating easy setup and effective resource management.
  • Users value the efficiency of Puzzel CX Platform, which simplifies call management and enhances performance monitoring effortlessly.
  • Users find the user interface intuitive, enhancing their operational experience and facilitating effective team collaboration.
Cons
  • Users desire more customization options and control over features in the Puzzel CX Platform for improved performance.
  • Users seek greater customization options in Puzzel CX Platform for access numbers and reporting capabilities.
  • Users find the complexity of Puzzel CX Platform challenging, especially during initial setup and admin configuration.
  • Users find the learning curve steep for the Puzzel CX Platform, making initial setup and customization challenging.
  • Users express frustration with the limited reporting customization in Puzzel CX Platform, hindering tailored insights for their teams.

What Are Recent G2 Reviews of Puzzel CX Platform?

Glia

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia’s Banking AI operating system is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital — from front office to back office — resulting in decreased operational costs and the Universal Banker model. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. Learn more at glia.com.

Average Rating: 4.8/5.0

Total Reviews: 89

How Do G2 Users Rate Glia?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Call Routing: 9.6/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.8/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Glia?

  • Seller: Glia
  • Company Website:
  • Year Founded: 2012
  • HQ Location: New York, New York
  • LinkedIn® Page: www.linkedin.com
    470 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Banking, Financial Services
  • Company Size: 65% Medium, 19% Small

What Do G2 Reviewers Say About Glia?

AI-generated summary from verified user reviews

Pros
  • Users commend Glia's exceptional customer support, noting seamless transitions and responsive agents that enhance the service experience.
  • Users praise Glia for its ease of use, with simple setup and customization enhancing overall user experience.
  • Users value the seamless transition from digital support to live assistance, enhancing overall member engagement and experience.
  • Users value Glia for its efficiency in setup and management, ensuring a seamless experience across communication channels.
  • Users appreciate Glia’s high-quality technology and seamless features, enhancing communication efficiency and team support significantly.
Cons
  • Users express frustration over missing features, particularly in customization and follow-up capabilities, hindering efficiency.
  • Users struggle with integration issues, as expanded third-party support and complex configurations hinder optimal platform use.
  • Users experience poor customer support due to difficulties with finding information and inconsistencies in agent availability.
  • Users find the limited features of Glia restricts functionality and complicates customer interactions and follow-up processes.
  • Users feel that reporting issues hinder effective management, calling for better scheduling and data integrity.

What Are Recent G2 Reviews of Glia?

What Are G2 Users Discussing About Glia?

telli

telli is the AI Agent Platform for Customer Experience telli helps businesses transform their customer-facing operations with AI across voice, SMS, WhatsApp, and chat. Its agents qualify leads, book appointments, resolve customer requests, and complete tasks in connected CRMs and business systems—handing conversations over to your team when needed. Teams can build agents without code, while developers can build custom integrations and extend their capabilities through an extensible API and MCP connections. Built-in simulations, conversation reviews, and performance analytics help teams test and improve their agents. Charlie, telli’s AI coworker, helps create agents, analyze interactions, and continuously improve results. The platform supports multiple languages and AI models without locking businesses into a single model provider. Built for enterprise security and trust, telli supports SOC 2, HIPAA, GDPR, and EU AI Act compliance requirements. European enterprises run on sovereign European infrastructure, while US enterprises run on US servers. Companies including Sky, Viessmann, and Enpal use telli to reach more customers and give their teams more time for personal advice and complex requests.

Average Rating: 4.8/5.0

Total Reviews: 33

How Do G2 Users Rate telli?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind telli?

Who Uses This Product?

  • Company Size: 39% Small, 27% Medium

What Do G2 Reviewers Say About telli?

AI-generated summary from verified user reviews

Pros
  • Users praise Telli for its quick and helpful customer support, enhancing their overall experience with the product.
  • Users highlight the intuitive and user-friendly interface of Telli, making management and setup a breeze.
  • Users value the excellent customer service and intuitive user portal that enhances their experience with Telli.
  • Users value the efficiency of Telli, appreciating quick onboarding and impressive capabilities for voice AI agents.
  • Users appreciate telli's excellent customer service and innovative features, recognizing its potential to transform communication processes.
Cons
  • Users note the dashboard issues with Telli, finding the interface basic despite recent improvements.
  • Users note the difficult reporting features of telli, which can hinder the overall experience despite strong core functionality.
  • Users face long delays due to time zone differences, but support improvements have helped mitigate issues.
  • Users face long wait times for support due to time zone differences, though issues are generally manageable.
  • Users feel there are still missing features for self-service, indicating the product requires further development.

What Are Recent G2 Reviews of telli?

Vonage Contact Center (formerly NewVoiceMedia)

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty.

Average Rating: 4.2/5.0

Total Reviews: 100

How Do G2 Users Rate Vonage Contact Center (formerly NewVoiceMedia)?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Call Routing: 8.3/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Vonage Contact Center (formerly NewVoiceMedia)?

  • Seller: Vonage
  • Year Founded: 2001
  • HQ Location: Holmdel, NJ
  • LinkedIn® Page: www.linkedin.com
    2,820 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 52% Medium, 28% Small

What Do G2 Reviewers Say About Vonage Contact Center (formerly NewVoiceMedia)?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Vonage Contact Center, enjoying its user-friendly setup and mobile accessibility.
  • Users praise the excellent customer support of Vonage Contact Center, highlighting thorough assistance and user-friendly features.
  • Users find the easy setup of Vonage Contact Center allows quick access and flexibility, enhancing their productivity.
  • Users value the easy integrations of Vonage Contact Center, enhancing workflow and providing seamless CRM connectivity.
  • Users value the enhanced omnichannel support and robust features of Vonage Contact Center for effective business solutions.
Cons
  • Users face call issues with spam markings and occasional text message delivery failures, impacting their outreach efforts.
  • Users find the customization difficulty in Vonage Contact Center challenging, especially for those lacking technical skills.
  • Users find Vonage Contact Center to be expensive, with limited customization options impacting their overall satisfaction.
  • Users find the limited customization in Vonage Contact Center restricts their ability to tailor the service effectively.
  • Users experience communication issues with Vonage, particularly with text message delivery and spam labeling on calls.

What Are Recent G2 Reviews of Vonage Contact Center (formerly NewVoiceMedia)?

What Are G2 Users Discussing About Vonage Contact Center (formerly NewVoiceMedia)?

Sobot Nexus

Sobot Nexus is an AI-first customer engagement platform that unifies messaging, voice, WhatsApp, and ticketing in one intelligent workspace. It connects 10+ digital and voice channels—including web, app, WhatsApp, Facebook, mini-programs, and inbound and outbound calls—while maintaining unified customer context across every interaction. Nexus brings together omnichannel messaging, an AI cloud contact center, WhatsApp Business, and enterprise ticketing. Teams can manage conversations across channels, route customers to the right agents, handle voice interactions with live transcription and Smart IVR, automate ticket assignment and SLA management, and support proactive outreach, broadcasts, and verification through WhatsApp—all from one platform. AI is embedded throughout Nexus to automate service and assist human agents. Sobot AI Agents can autonomously handle common requests such as order inquiries, address changes, and refunds, while sentiment-aware routing enables seamless handoffs when human support is needed. For agents, AI Copilot provides reply suggestions, instant knowledge lookup, conversation summaries, and recommended next actions to help resolve issues faster. By connecting channels, customer context, AI, and workflows in one platform, Nexus helps businesses reduce operational complexity, improve agent productivity, and deliver faster, more personalized customer experiences at scale. It also enables teams to turn service interactions into growth opportunities through targeted engagement, product recommendations, and in-chat conversion.

Average Rating: 4.9/5.0

Total Reviews: 39

How Do G2 Users Rate Sobot Nexus?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Sobot Nexus?

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Computer Software, Financial Services
  • Company Size: 57% Medium, 48% Small

What Do G2 Reviewers Say About Sobot Nexus?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the centralization of customer conversations, facilitating efficient management and high-quality support across multiple channels.
  • Users value the centralized management of customer conversations in Sobot Omnichannel Suite for efficient and consistent support.
  • Users value the ease of use of Sobot Nexus, appreciating its intuitive interface and straightforward setup for managing conversations.
  • Users value the efficiency of Sobot Nexus in managing high volumes of customer interactions seamlessly and reliably.
  • Users value the efficient customer support Sobot Nexus provides through automation and centralized conversation management.
Cons
  • Users find the limited customization options challenging, particularly for advanced workflows and reporting setups without dedicated support.
  • Users desire more built-in templates in Sobot Nexus, finding current manual setups time-consuming and challenging for specific needs.
  • Users find the learning curve steep for advanced workflows and custom reports, which require considerable time and effort.
  • Users express a desire for more built-in templates and customizable reporting options to enhance Sobot Nexus functionality.
  • Users find the steep learning curve for advanced workflows and custom reports challenging without dedicated admin support.

What Are Recent G2 Reviews of Sobot Nexus?

3CX

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted.

Average Rating: 4.4/5.0

Total Reviews: 457

How Do G2 Users Rate 3CX?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Call Routing: 8.8/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind 3CX?

  • Seller: 3CX
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Nicosia
  • LinkedIn® Page: www.linkedin.com
    184 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, President
  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 50% Medium, 43% Small

What Do G2 Reviewers Say About 3CX?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of 3CX, appreciating its user-friendly interface and straightforward setup process.
  • Users appreciate the reliability of 3CX, finding it practical and efficient for daily office use.
  • Users appreciate the flexibility of 3CX, benefiting from its customizable features and affordable, user-friendly setup.
  • Users rave about the affordable pricing and user-friendly features of 3CX, enhancing connectivity and customization.
  • Users love the easy setup of 3CX, enabling quick and seamless implementation for enhanced accessibility.
Cons
  • Users find ongoing administration complex, which complicates the initially easy setup and affects overall functionality.
  • Users face difficult configuration challenges with 3CX, often needing outside help for intuitive setup and troubleshooting.
  • Users find the learning curve for non-technical administrators steep, requiring support for configuration and troubleshooting.
  • Users are frustrated with limited features and lack of advanced customizations, impacting their overall experience with 3CX.
  • Users find 3CX expensive, especially with premium features and recurring costs impacting overall value.

What Are Recent G2 Reviews of 3CX?

What Are G2 Users Discussing About 3CX?

Verizon Contact Center Solutions

Global Internet usage continues to grow substantially, profoundly impacting how consumers interact with businesses communicating when and how they want, and expecting a consistent, high-quality service experience every time. This requires an approach that meets both customer expectations and your business goals. Earn - and keep - your customers۪ loyalty A successful contact center strategy effectively manages three universal but competing business imperatives: increasing customer satisfaction, managing costs, and growing revenue. For over 20 years, we۪ve provided the technology, support, and expertise necessary to design and implement contact center solutions that promote loyalty, generate new business, and increase efficiencies. Industry recognition But don۪t just take our word for it. For four consecutive years (2007-2010), Frost & Sullivan honored us with their North American Market Leadership Award for Hosted Contact Center services. They cited our ability to integrate disparate phone, e-mail, and instant message contact methods into a single point of control and provide cost-efficiency, simplicity, and the ability to support a disparate workforce. Let us put this experience to work for you, so you can deliver the exceptional experience your customers demand.

Average Rating: 3.9/5.0

Total Reviews: 27

How Do G2 Users Rate Verizon Contact Center Solutions?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Verizon Contact Center Solutions?

  • Seller: Verizon
  • Year Founded: 1983
  • HQ Location: Basking RIdge, NJ
  • LinkedIn® Page: www.linkedin.com
    101,991 employees on LinkedIn®
  • Ownership: NYSE:VZ
  • Total Revenue (USD mm): $128,292

Who Uses This Product?

  • Company Size: 44% Small, 30% Large

What Are Recent G2 Reviews of Verizon Contact Center Solutions?

MCUBE

Average Rating: 4.7/5.0

Total Reviews: 25

How Do G2 Users Rate MCUBE?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Call Routing: 9.2/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.2/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.7/10 (Category avg: 8.8/10)

Who Is the Company Behind MCUBE?

  • Seller: MCUBE
  • Year Founded: 2006
  • HQ Location: Bangalore, IN
  • LinkedIn® Page: www.linkedin.com
    113 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 42% Medium

What Are Recent G2 Reviews of MCUBE?

Dialpad Support

Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions

Average Rating: 4.4/5.0

Total Reviews: 699

How Do G2 Users Rate Dialpad Support?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Call Routing: 8.7/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Dialpad Support?

  • Seller: Dialpad
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Ramon, California
  • LinkedIn® Page: www.linkedin.com
    1,511 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Manager, Customer Service Rep
  • Top Industries: Financial Services, Consumer Services
  • Company Size: 44% Medium, 32% Small

What Do G2 Reviewers Say About Dialpad Support?

AI-generated summary from verified user reviews

Pros
  • Users value the real-time visibility provided by Dialpad Support, enhancing team efficiency and customer experience.
  • Users appreciate the ease of use in Dialpad Support, simplifying call management and improving team efficiency.
  • Users appreciate the responsive customer support of Dialpad Support, valuing quick answers from real people.
  • Users appreciate the user-friendly interface and effective communication tools that enhance onboarding and call management.
  • Users value the call recording feature of Dialpad Support, enhancing coaching and improving issue resolution significantly.
Cons
  • Users experience poor customer support, often facing long wait times and difficulty reaching live representatives.
  • Users experience call issues due to dependency on internet stability and difficulty reaching live support when needed.
  • Users often face dialer issues such as delays, crashes, and the need for direct support from Dialpad experts.
  • Users frequently face long wait times for support responses, leading to frustration with the overall service experience.
  • Users experience delayed support with Dialpad, facing long response times and routing issues to the right experts.

What Are Recent G2 Reviews of Dialpad Support?

What Are G2 Users Discussing About Dialpad Support?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024