G2

Cristian N.

Software Engineer

Mid-Market (51-1000 emp.)

8/1/2019

"These guys have no idea what's going on."

4.5/5

What do you like best about Verizon Contact Center Solutions?

The ease of use was impeccable, making it very efficient to use when dealing with customer inquiries and performing account maintenance and changes. It did not disappoint me at all. It is easy to use and very user-friendly. The resolution rate, especially the first call resolution, is impeccably high and very consistent. Review collected by and hosted on G2.com.

What do you dislike about Verizon Contact Center Solutions?

We had some issues with Verizon regarding speed. Sometimes I have to call several times to get through, and then sometimes they put me on hold for a while. Because I don't have a flexible schedule, I couldn't stay on hold for more than 10 minutes at a time. They are very slow to start, contain multiple bugs or glitches that cause long periods of 'freezing', tend to lag, and go through an above-average amount of repair and maintenance downtime. Review collected by and hosted on G2.com.

What problems is Verizon Contact Center Solutions solving and how is that benefiting you?

This helps me stay connected, it also helps me not get lost on the roads because of its strong signal. Mainly the hardware troubleshooting. My company is just getting different lines and numbers for different employees, and Verizon is the only company that can handle our rapid growth, even in situations where we can't handle it. An easier transition when new employees are joining our team, utilizing this contact center. Review collected by and hosted on G2.com.