Streem Reviews & Product Details

I use Streem to improve communication and collaboration within my team. It helps me share updates, discuss tasks, and stay aligned with everyone in real time. I like most about Streem is how simple and intuitive it is to use. It keeps all communication organized in one place, making it easy to track conversations, share updates, and collaborate without confusion. Streem’s simplicity and intuitive design help our team adopt it quickly without needing much training. Because conversations and updates are well organized, we can easily find past discussions, understand context, and avoid repeating the same questions. Streem helped reduce noise, improve clarity, and made day-to-day collaboration much smoother for the team. The initial setup was very easy and straightforward. Creating an account, inviting team members, and getting started took very little time. Because of its intuitive design, the team was able to start using it right away without any extensive onboarding or training. Review collected by and hosted on G2.com.

While Streem works well overall, one area that could be improved is advanced customization options. Having more control over notifications and better filtering for conversations would make it easier to focus on priorities, especially for larger teams. Additionally, more integrations with other tools could further improve workflow efficiency. Review collected by and hosted on G2.com.

I love the AR (augmented reality) tools in Streem, which allow me to draw directly on the customer's screen, making guidance and troubleshooting much more efficient and less prone to confusion. The high-quality video streaming is impressive, providing clear visuals even with low bandwidth, essential for accurate decision-making during inspections or diagnosing issues. I am very satisfied with the no-app, no-download experience that Streem offers. This feature streamlines the process for customers, reducing friction and enhancing satisfaction by allowing them to join a call with just a simple link. I also appreciate Streem's easy documentation capabilities, which include automatic screenshots, notes, and case logs that save time and improve record-keeping. The user-friendly interface of Streem makes it straightforward for both agents and customers to use, contributing to a smoother workflow. Moreover, I find the smooth integration with existing CRM or support tools extremely beneficial, as it enhances overall operational efficiency. Lastly, the capability for remote inspections proves super helpful for verifying issues or approvals without needing to be physically present. Review collected by and hosted on G2.com.

I experience occasional connectivity issues with Streem. Despite the generally good video quality, the session can lag or disconnect if the customer is in a very low-network area. I find the customization options limited. I'd like the ability to customize branding, UI colors, or the customer joining page more deeply. While the AR tools are helpful, they can feel basic at times. It would be beneficial to have more advanced features like better object tracking, more drawing options, or automatic highlighting features. The document capture feature could also be improved. Sometimes, capturing documents or small text isn't perfectly sharp, especially in dim lighting. Review collected by and hosted on G2.com.

I truly appreciate Streem for its seamless real-time visual collaboration capabilities, which enable me to see exactly what my clients see through their cameras, making problem-solving much faster and more accurate. The AR tools are particularly impressive, as they allow me to draw, point, or highlight areas directly on the live video, eliminating confusion and making communication crystal clear. Moreover, Streem’s stability and responsiveness, even in low bandwidth situations, is commendable. I value how user-friendly the platform is since it requires no complex setup or app installation for customers, saving significant time during remote sessions. The platform's ease of use and powerful features, specifically designed for remote assistance, have dramatically improved efficiency, reduced travel time, and enhanced the overall customer experience, truly making it an essential tool in my workflow. Review collected by and hosted on G2.com.

I sometimes experience a drop in video quality when the internet connection is weak. This can cause sessions to take a few minutes to reconnect. It would be great if Streem could address this issue. Review collected by and hosted on G2.com.

I've been using Streem for about a year and a half, primarily for remote assistance and collaborative problem-solving, which has proved indispensable, especially in guiding smart home setups and debugging software glitches in real time. The platform effortlessly bridges the gap between being physically present and solving issues remotely. The trial experience was phenomenal, as Streem's 3D-locked freeze-frames, QR guest access, and multi-angle fusion ensured quick and effective resolutions even under challenging conditions like shaky 4G connections or dimly lit warehouses. Setup was incredibly straightforward, with features like Google SSO and LiDAR auto-detect that allowed me to begin annotating in 3D within minutes. Streem's ability to drastically reduce truck rolls by 92% and cut misdiagnosis by 85% has significantly boosted my operational efficiency and client satisfaction, making it financially beneficial. Features like AR annotations, QR guest magic, and AI-enhanced vision are essential for my daily diagnostics, slashing session times and enabling precise fixes. Multi-angle fusion in particular has been crucial for complex tasks in dim warehouse environments, adding a new level of precision to remote diagnostics. The integration with other tools like Salesforce, Slack, and Zapier enhances my productivity by automating workflows, reducing admin chores by 60%, and speeding up billing cycles. The incredible capability of its sub-millimeter 3D lock, which maintains precision and stickiness even in challenging conditions, truly stands out by enabling first-attempt solutions and flawless multi-angle integration. Review collected by and hosted on G2.com.

I find Streem to be nearly perfect, yet it struggles in areas with poor connectivity. In situations such as basement warehouses or remote rooftops, a flicker in 4G signal results in the resetting of 3D locks and the loss of AI functionalities. I would gladly invest extra for an 'Offline Pro Mode' to benefit from local 3D caching, on-device AI, and automated sync opportunities. Such improvements would make Streem not just fantastic but truly unstoppable, eliminating the need for physical presence during poor signal conditions. Review collected by and hosted on G2.com.

I really appreciate reliable and responsive platform even after handling large dataset or complex integration. If you are looking for a dependable tool to streamline your workflow , Streem is absolutely worth buying. Review collected by and hosted on G2.com.

Limited Customization, Steep learning curve for beginners. Review collected by and hosted on G2.com.

With Streem we're able to connect our business with the customers through live video chat that allows face-to-face communication between our customers and business. This has helped to resolve issues more quickly and efficiently. It's available for iOS and Android devices, allowing customers to access support from anywhere at anytime. It also offers seamless integrations with other business tools such as CRM systems and Help Desk software, hence streamlining our customer support processes. Review collected by and hosted on G2.com.

If not connected to stable internet connection sometimes the video quality drops down. Nevertheless I am happy about any other features working properly. Review collected by and hosted on G2.com.

The upside for Streem is the use of AR and AI, also the streamlined process for various administrative jobs Review collected by and hosted on G2.com.

There are sometimes a few technical latency issues/glitches, so that needs to be fixed

The concept of AR and AI is vast so it needs more on point particularly in terms of stability and feature maturity Review collected by and hosted on G2.com.

Streem has empowered our team to visually diagnose and resolve customer issues more accuratly.

Streem is very easy to use for both parties, as it requires no app to be installed.

The ability to use AR overlays and screenshots that capture serial numbers have been very useful.

Most of all our Streem Rep Maricel Gamolo has made this integration very seemless. She provides updates and listen to our needs and respond quickly. Review collected by and hosted on G2.com.

So far no dislike but they are always improving their services.

The only issue is usually on the end user side, where the mobile device we are calling may have bad netwrok connections. Review collected by and hosted on G2.com.

Streem is a simple application that was easy to use and deploy across our organzation. We use Streem to conduct virtual site visits in lieu of phyically going to customer homes. In 80%+ of cases we are able to collect the information we need to accurately scope a job. Review collected by and hosted on G2.com.

Our customers occasionally run into network connectivity issues, particuarly when using Streem outdoors. The annotation tool overwrites original photos; we'd prefer it to preserve a copy. Review collected by and hosted on G2.com.

It really easy to use. It also helps cut the customer down time and mfg cost by solving issues over Streem and not dispatch unnecessary warranty service Review collected by and hosted on G2.com.

So far based on our experience and time using Streem, we see no downside. Review collected by and hosted on G2.com.