--- title: telli Reviews meta_title: 'telli Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 21 reviews by the users' company size, role or industry to find out how telli works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 21 scale: '5' date_modified: '2026-06-24' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # telli Reviews **Vendor:** telli technologies **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.7/5.0 **Total Reviews:** 21 ## About telli telli is a next-generation call operations platform designed to simplify customer interactions through advanced AI sales agents and auto dialers. This innovative solution leverages human-like voice AI technology to automate complex call workflows, ensuring that every lead is engaged and every customer query is addressed around the clock. By transforming the way businesses interact with their customers, telli enhances operational efficiency and improves customer satisfaction. The platform caters to a diverse range of industries, including Solar & HVAC, Healthcare, Real Estate, Insurance, and Financial Services. Its capabilities are tailored to automate critical stages of the customer journey, making it an invaluable tool for businesses seeking to optimize their communication processes. For instance, telli excels in lead qualification and reactivation, allowing businesses to convert and qualify leads through phone calls and messages, as well as re-engage past customers to recover lost revenue. This targeted approach ensures that no potential opportunity is overlooked. One of the standout features of telli is its 24/7 AI receptionist and customer service capabilities. The platform is designed to answer every call instantly, resolve complex issues, and route calls to the appropriate human agents when necessary. This ensures that customers receive timely assistance, enhancing their overall experience. Additionally, telli simplifies appointment booking by seamlessly scheduling meetings across different time zones, integrating directly with team calendars to streamline the process. telli also offers operational task management, handling payment reminders and upselling opportunities to maximize customer lifetime value. Its ability to initiate calls in under 10 seconds allows businesses to capture lead attention effectively, while warm transfers to sales teams ensure that prospects receive personalized attention when needed. These features collectively contribute to a more efficient sales process and improved customer engagement. Businesses choose telli for its proven performance, reporting significant returns on investment, including a 12% increase in conversion rates, a 53% improvement in reachability, and a 33% boost in booking rates. The platform is known for its rapid implementation, enabling companies to scale their call operations quickly without the burden of establishing a large internal call center. Furthermore, telli prioritizes security and reliability, adhering to high standards of data protection and compliance, ensuring that all interactions remain secure. This combination of features and benefits positions telli as a leading solution in the call operations landscape, empowering businesses to enhance their customer engagement strategies effectively. ## telli Pros & Cons **What users like:** - Users praise the **quick and effective customer support** from Telli, enhancing their overall experience with the product. (4 reviews) - Users find Telli's platform extremely **intuitive and user-friendly** , facilitating smooth management of agents and features. (4 reviews) - Users appreciate the **intuitive user portal and exceptional customer support** provided by Telli for an improved experience. (4 reviews) - Users appreciate the **efficiency** of Telli, enabling fast deployment and seamless interaction for voice AI solutions. (3 reviews) - Users commend telli for its **excellent customer service and innovative solutions** , enhancing communication in the sales process. (3 reviews) - Artificial Intelligence (2 reviews) - Users appreciate the **effective automation** of Telli, leading to streamlined appointment booking and excellent results. (2 reviews) - Users praise the **easy setup** of Telli, noting that it integrates seamlessly with their existing processes. (2 reviews) - Innovation (2 reviews) - Intuitive (2 reviews) **What users dislike:** - Users find the **dashboard issues** lead to a less polished experience, despite strong core functionality. (1 reviews) - Users find **difficult reporting** to undermine the solid core functionality, impacting the dashboard’s overall polish and usability. (1 reviews) - Users experience **long delays** due to time zone differences, though support improvements help mitigate issues. (1 reviews) - Users face **long wait times** for support due to differing time zones, but it rarely hinders their experience. (1 reviews) - Users note the **missing features** in Telli, indicating a need for improvement in self-service options. (1 reviews) - Overwhelming (1 reviews) - Poor Customer Support (1 reviews) - Users find the **interface design lacking** , noting a basic feel that detracts from an otherwise strong platform. (1 reviews) - Users find the **reporting quality lacking** , as it appears basic despite the platform's strong core functionality. (1 reviews) - Poor UI Design (1 reviews) ## telli Reviews ### 1. Intuitive interface, impressive voice quality, and quick start without IT integration **Rating:** 5.0/5.0 stars **Reviewed by:** Jeton G. | Head Of Commercial Program & Sales Support, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about telli?** I particularly like the very intuitive user interface, which allows you to find your way around without lengthy familiarization. The speech quality is impressively natural and ensures a professional external appearance. Additionally, you can start quickly without complex IT integration, which saves time. The dedicated and helpful team also makes collaboration very pleasant. **What do you dislike about telli?** In some areas, there could be more customization options to better tailor processes. The reporting and analysis functions could be more detailed in some parts. For more complex setups, a deeper system integration would also be desirable. **What problems is telli solving and how is that benefiting you?** With telli, we can efficiently mitigate capacity bottlenecks and relieve our team. New campaigns can be set up very quickly and adjusted flexibly, allowing us to work significantly more agilely. Additionally, we gain overall more flexibility in managing our processes and can respond more quickly to changes. ### 2. Super flexible integration and excellent support **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher H. **Reviewed Date:** February 04, 2026 **What do you like best about telli?** I really like the flexibility of Telli, as everything is very adjustable and there are great opportunities for testing. We receive very good feedback from the on-site team, which makes it a great tool to collaborate with. The onboarding process went very well, and it was pleasant that we were super flexible in setting the start time. The setup was super easy and the support was great, allowing our Sales Operations Manager to get started right away. **What do you dislike about telli?** The speed could definitely still be improved, but we were also very satisfied with the response. At the end of the day, everything is a development. So it's clear that it's not a tool that is 100 percent there from the start, because the AI also has to learn and be adapted to its requirements. **What problems is telli solving and how is that benefiting you?** Telli has solved the problem for us that we have many leads but not enough capacity of agents. It helps to contact leads, conduct needs analyses, and directly book meetings with our sales agents if there is interest, which improves utilization. ### 3. Intuitive solution with strong support and high flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Yannick S. | -, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about telli?** What I particularly like about Telli is the ease of use, the good customer service, and the high flexibility. Even without a long onboarding process, I was able to get started very quickly. If I ever get stuck, everything is clearly described in the documentation, so you can easily find a solution. I have set up several agents in different languages, and they have worked very quickly and reliably. Overall, I am very satisfied with the product. **What do you dislike about telli?** Currently, I cannot make a final judgment on that. I am very satisfied with the service and the product. **What problems is telli solving and how is that benefiting you?** Telli supports us with inbound reception in seven different languages. ### 4. One of the best real value generating SaaS GenAI products out there **Rating:** 5.0/5.0 stars **Reviewed by:** Andreas E. | Managing Director Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2026 **What do you like best about telli?** The software is already mature and includes the relevant classic software‑service elements that are necessary. You can immediately tell that the team behind it takes very few shortcuts at most. On top of that, the voice bot naturally does what it’s supposed to do. In particular, the speed and interaction capabilities are definitely on par with Nvidia’s PersonaPlex, while the possible complexity and stability are significantly better. In addition, there’s a very professional team that apparently knows what matters. **What do you dislike about telli?** The versioning and potential organization within the prompt/context and sub-prompts **What problems is telli solving and how is that benefiting you?** Outbound Sales Calls ### 5. Simple setup, modern prompt agent **Rating:** 4.5/5.0 stars **Reviewed by:** Dennis S. **Reviewed Date:** February 17, 2026 **What do you like best about telli?** I like the interface of Telli because it allows you to describe the need in normal written form, and the technology uses this input to professionally incorporate it into the prompt. The setup is very simple and it is an absolute game changer. **What do you dislike about telli?** Partially, the speech recognition is not up to date. For example, the reading of phone numbers or email addresses is rarely successful for the bot. Recognition of technical terms or a predefined selection of names, such as street names, should be resolved. **What problems is telli solving and how is that benefiting you?** I use Telli to improve our service and reduce our customers' costs. I can describe my needs in a chat, which is then professionally embedded. ### 6. Voice AI that truly improves our daily sales activities. **Rating:** 5.0/5.0 stars **Reviewed by:** Burhan A. | Head of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about telli?** The collaboration with Telli has noticeably changed our daily sales routine. Thanks to this great support, my team can focus much more on the truly relevant conversations and is significantly relieved in day-to-day business. **What do you dislike about telli?** So far, everything fits wonderfully, and I have nothing to complain about. Overall, I am very satisfied. **What problems is telli solving and how is that benefiting you?** Telli helps us a lot in contacting existing opportunities, which would otherwise have been neglected, more frequently and more specifically in a short time. ### 7. Intuitive User Portal with Fast, Solution-Oriented Support **Rating:** 4.0/5.0 stars **Reviewed by:** Egbert B. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about telli?** The user portal to manage the agents and fill the script is very intuitive and user friendly. Also the customer support they provide is quick and they like to think with you for solutions. **What do you dislike about telli?** There are no real downsides other then people that do not like to talk to AI, but that has nothing to do with Telli. **What problems is telli solving and how is that benefiting you?** We use Telli to pick up the phone for callers when our back-office is occupied, the agent then either answers the question (due to an uploaded FAQ) or creates a case for the back-office to follow-up. ### 8. High call quality and easy entry **Rating:** 5.0/5.0 stars **Reviewed by:** Robert S. | CFO **Reviewed Date:** February 03, 2026 **What do you like best about telli?** What I like most is the quality of Telli. Better than any other telephony agent I have seen so far. And the ease of use. The initial setup was extremely easy, with a lot of support. This greatly facilitates getting started. **What do you dislike about telli?** Well, of course, the language function can always be improved so that it sounds even more like a human. **What problems is telli solving and how is that benefiting you?** Telli allows us to handle an extremely large volume of claims and calls that our staff could not manage. We can follow up on thousands of files and significantly improve our claims management. ### 9. Telli’s voice AI platform is amazingly powerful **Rating:** 4.5/5.0 stars **Reviewed by:** Mark D. | Head of Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about telli?** I have been a customer of Telli’s for approximately 6 months now. In that time I have seen them consistently deliver new and impressive capabilities to their platform. Their support is very good; nothing has slipped through the cracks. For context, I am the Head of Engineering at a start up in the United States. Given the technical nature of my work, what Telli has built and provided to its customers is astounding. I have the ability to spin up a new voice AI agent on demand and refine its persona with just a few keystrokes. The _velocity_ that I can move with for voice AI agent needs is just about perfect. I won’t say perfect because I don’t want them to take their foot off the gas! **What do you dislike about telli?** The only downside I have experienced with Telli is one they can’t do anything about for now. We operate in vastly different time zones, so when an issue arises there is a little extra wait. It’s never been a blocker, and moreover what they’ve added to the platform has mitigated many support issues. **What problems is telli solving and how is that benefiting you?** Simply put: everything related to voice AI is made easy with Telli’s product. The nature of our business necessitates many phone calls to different entities: clients, places of business, and more. We have many team members to manage this demand for now, but with Telli, we can augment and eventually rapidly scale that capability as our demand increases. So, when a new use case arises (e.g. we need to start calling clients to retrieve this information) it’s incredibly easy to spin up a new agent with a laser focused set of instructions and begin rolling it out. ### 10. Great Product and Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** David W. | Chief Executive Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about telli?** Great customer service and great product! **What do you dislike about telli?** Nothing yet! We are preparing to go live and everything looks and sounds great thus far! **What problems is telli solving and how is that benefiting you?** Assisting with our Intake Department, answering calls, providing consistent and vetted answers, interfacing seamlessly with our CRM. ### 11. Intuitive interface and super support **Rating:** 5.0/5.0 stars **Reviewed by:** Philipp R. **Reviewed Date:** February 06, 2026 **What do you like best about telli?** The support is great, the user interface is intuitive and simple. **What do you dislike about telli?** Every now and then, smaller bugs appear for which there is no direct answer. **What problems is telli solving and how is that benefiting you?** I use Telli to conduct outbound calls and qualify customers as leads. ### 12. Telli is outperforming our internal call center — and customers don’t mind it’s AI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about telli?** We’ve been using Telli for three months to book appointments with leads, and the results have been great. It’s surprisingly easy to use, and the AI agent consistently books appointments at the same rate or better than our internal call center. What’s especially impressive is how natural the conversations feel — people generally don’t realize or don’t care that they’re speaking with an AI. The onboarding was quick, and the whole system works well right out of the box. **What do you dislike about telli?** While the core functionality is strong, the platform’s interface could be more polished. It feels like the team is prioritizing the agent’s performance (which makes sense), but that leaves parts of the dashboard and reporting feeling a bit basic. That said, we’ve already seen improvements since we started, so it’s clearly moving in the right direction. At the start, it took a bit of fine-tuning to have the agent pausing for the right amount of time during the conversation, in order to avoid talking over customers but also not having awkward pauses. **What problems is telli solving and how is that benefiting you?** Telli is helping us automate appointment booking with leads, reducing the load on our internal call center. ### 13. Great product and great team. Very glad **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo C. | Country Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2025 **What do you like best about telli?** They're continuously innovating and realising new products. They are very flexible and attentive. Easy to communicate with them. I'm very happy we are using Telli. Fairly stratightforward to integrate with our systems and we where live within 1-2 weeks. **What do you dislike about telli?** Billing gets a bit a complex, but they're realising a billing section soon. **What problems is telli solving and how is that benefiting you?** Collection for our loan business in LATAM. ### 14. Awesome Team with an awesome product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about telli?** What I like about Telli is the team's hands-on approach with weekly feedback sessions and the very strong product! I have yet to see a product as strong as Telli's, especially on the German-speaking market. **What do you dislike about telli?** I would like to see even more insights and also have the opportunity to expand into even more countries, but the language models are not yet ready for that. **What problems is telli solving and how is that benefiting you?** We are currently conducting tests with Telli to improve lead management. ### 15. Telli transformed the way we call customers **Rating:** 5.0/5.0 stars **Reviewed by:** Richard R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about telli?** The automation, the quick fixes and feature roll-out. Every request gets taken seriously and pipelined. **What do you dislike about telli?** Still lots to build and not too many features for self-service yet. **What problems is telli solving and how is that benefiting you?** All our initial calls to inbound leads are done through telli. The voice AI calls customers and schedules (or directly forwards) appointments with our kitchen planners. This is extremely time-efficient, since the planners can focus on more important tasks and we can now also call customers off-peak hours. ### 16. The collaboration with Telli is for us – professional, reliable, and future-oriented. **Rating:** 5.0/5.0 stars **Reviewed by:** Linda K. | Geschäftsführerin McMakler Customer Care GmbH, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2025 **What do you like best about telli?** The product is continuously making great progress. The team at Telli is always approachable, committed, and supports us with expertise and dedication. **What do you dislike about telli?** The only disadvantage I still see is that a real agent can respond to the customer even more individually. **What problems is telli solving and how is that benefiting you?** In the long run, it will ensure more stable performance. ### 17. Super friendly team with a well-functioning & futuristic technology **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about telli?** Customer Service, ability to adapt quickly, realistic voice, UI of dashboard **What do you dislike about telli?** Mostly the pricing, I would like to have more customization options (especially that I can implement new call variables / prompts on my own) **What problems is telli solving and how is that benefiting you?** Saving time by enriching our database with information the agent retrieves from calls **Official Response from Ennie Raguse:** > Thank you for your feedback, that's super helpful. We completely understand the need for more flexibility and are excited to share that we’ve recently introduced the telli Prompt Editor to address exactly that. With the Prompt Editor, you now have direct access to the voice agent’s prompt and can make your own adjustments in two ways: 1) AI-Assisted Editing: The telli prompt agent is specialized on system prompts and can make changes on your behalf. Simply chat with it and see adjustments being made. 2) Text Editing: Via the text editor, you are now able to make adjustments yourself in the system prompt and implement changes instantly. With this, you can now, for example, add new call variables, custom phrasing, or targeted responses to customer signals. You can check out the post in our shared Slack/Teams channel or just drop us a message, and we’ll happily show it to you on a call! ### 18. This tech will be the future - and telli is well equipped and positioned to become a leader. **Rating:** 5.0/5.0 stars **Reviewed by:** Max K. | Strategy Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2025 **What do you like best about telli?** As one of the leading players in the energy sector, we have a strong need for outbound customer communication. telli’s solution already demonstrates today what will become the standard of tomorrow. From the experience we made with telli over several months, we believe that they have the potential to fundamentally transform the pre-sales & sales process. **What do you dislike about telli?** The technology still has a way to go in terms of quality and reliability. **What problems is telli solving and how is that benefiting you?** Reduce Time-to-first contact & increase number of call attempts for unreached contacts. ### 19. telli - easy, valuably, quick **Rating:** 5.0/5.0 stars **Reviewed by:** Christoph P. | Chief Strategy Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about telli?** Quick Onboarding. Fair pricing and scalability. Works very well for us. No negative comments from customers so far. **What do you dislike about telli?** Still having to deal with annoying customers afterwards even tho telli is the perfect gatekeeper. **What problems is telli solving and how is that benefiting you?** 24/7 availability Prioritization ### 20. Great product, very supportive team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about telli?** It really solved our problem of scaling a team with very limited human resources **What do you dislike about telli?** Being a very early customer, the set up in the beginning took a bit more time that expected but now that everything is set up, it is ver self servig. **What problems is telli solving and how is that benefiting you?** Freeing up human resources and scaling a team without any new hires ### 21. Top Experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Moritz P. | Leiter Direktvertrieb, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about telli?** It is a great collaboration. Especially with Finn, it is a great constructive exchange. Keep it up! **What do you dislike about telli?** Everything fits so far. Now that prompting can be done by oneself! **What problems is telli solving and how is that benefiting you?** Many contact attempts - [View telli pricing details and edition comparison](https://www.g2.com/products/telli/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+08%3A53%3A49+-0500&secure%5Bsession_id%5D=a37796e7-8a65-49f4-9578-7f4b509b5cdf&secure%5Btoken%5D=9c6b06245aa079ef2fdbc71f240ebdbbc9c3969248c9b3c4c278226f7d28e385&format=llm_user) ## telli Integrations - [Airtable](https://www.g2.com/products/airtable/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Cal.com](https://www.g2.com/products/cal-com/reviews) - [Microsoft Access](https://www.g2.com/products/microsoft-access/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## telli Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text-to-Speech **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Workforce Management** - Call Monitoring - Performance Evaluation **Automation** - Ticket Resolution - Customization - Intelligent Routing **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Performance Analysis** - Coaching - Peformance Tracking **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top telli Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,356 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (597 reviews)