# Top Free Call Center Infrastructure (CCI) Software - Page 2 ## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track? **Total Products under this Category:** 366 ### Category Stats (Jul 2026) - **Average Rating:** 4.42/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** MyOperator (+7.27%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month _Last updated: July 30, 2026_ ## How Does G2 Rank Call Center Infrastructure (CCI) Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 40,200+ Authentic Reviews - 366+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Call Center Infrastructure (CCI) Software ![G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/call-center-infrastructure-cci/grids.png?focus%5B%5D=1173&focus%5B%5D=348&focus%5B%5D=53495&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=5511&focus%5B%5D=70977) Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Nextiva, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, and Webex Calling. Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=webex-calling) **Sponsored** ### 8x8 Contact Center 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=35&secure%5Bchosen_at%5D=2026-07-31T16%3A30%3A26Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2164&secure%5Bresource_id%5D=35&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci%2Ffree%3Fpage%3D2&secure%5Btoken%5D=27bb2adf0c582a73989ee849ddccc5993e32c00e3a63807fcb061d4a212035ef&secure%5Burl%5D=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fcontact-center&secure%5Burl_type%5D=paid_promos) ### [CallHippo](https://www.g2.com/products/callhippo/reviews) CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24\*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide. **Average Rating:** 4.4/5.0 **Total Reviews:** 405 #### How Do G2 Users Rate CallHippo? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Call Routing:** 8.8/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.2/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.2/10 (Category avg: 8.8/10) #### Who Is the Company Behind CallHippo? - **Seller:** [CallHippo](https://www.g2.com/sellers/callhippo) - **Year Founded:** 2016 - **HQ Location:** Claymont, Delaware - **Twitter:** @CallHippo 458 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e15216bef4a89adacfb44409d6444008b8131991d1f4c0cb6d242db35c8faf36&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13241094%2F&secure%5Burl_type%5D=linkedin_company_website) 92 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 74% Small, 22% Medium #### What Do G2 Reviewers Say About CallHippo? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of CallHippo, praising its intuitive interface and quick setup for all team members. - Users highlight the **excellent call quality** of CallHippo, making virtual communication feel effortless and natural. - Users appreciate the **easy setup** of CallHippo, finding it intuitive and accessible for all team members. - Users appreciate the **reliable call quality** of CallHippo, enhancing their communication efficiency and customer connections. - Users praise the **responsive customer support** of CallHippo, highlighting their immediate assistance and attention to customer experience. ##### Cons - Users find the **costs of CallHippo quite high** compared to other VoIP services with better plans. - Users find the **high costs** of CallHippo less competitive compared to other VOIP services and alternatives. - Users frequently experience **call quality issues** with CallHippo, particularly during peak usage or unstable internet conditions. - Users find the **customer service lacking** , with limited availability and outdated support channels impacting their experience. - Users find **limited features** frustrating, especially when advanced options require higher pricing plans for access. #### What Are Recent G2 Reviews of CallHippo? **["Call Recording and Dashboard Make Performance Tracking Effortless"](https://www.g2.com/survey_responses/callhippo-review-13039318)** **Rating:** 5.0/5.0 stars _— Sourabh G._ [Read full review](https://www.g2.com/survey_responses/callhippo-review-13039318) **["Intuitive, Reliable Calling with Powerful Analytics and Smooth Onboarding"](https://www.g2.com/survey_responses/callhippo-review-13060997)** **Rating:** 5.0/5.0 stars _— Nabi R._ [Read full review](https://www.g2.com/survey_responses/callhippo-review-13060997) #### What Are G2 Users Discussing About CallHippo? - [What is CallHippo used for?](https://www.g2.com/discussions/what-is-callhippo-used-for) - 2 comments ### [Sobot Omnichannel Suite](https://www.g2.com/products/sobot-omnichannel-suite/reviews) Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API. From small startups to multinational enterprises, Sobot believes that every business should have access to innovative customer experience tools. Serving over 10,000 brands across diverse industries in 18+ languages, our clients include renowned names such as Samsung, OPPO, Philips, Tineco, DFS, Renogy, Weee!, Michael Kors, J&T, Air Liquide, OPay, Mico, and Lilith Games. **Average Rating:** 4.9/5.0 **Total Reviews:** 39 #### How Do G2 Users Rate Sobot Omnichannel Suite? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Sobot Omnichannel Suite? - **Seller:** [Sobot](https://www.g2.com/sellers/sobot) - **Company Website:** sobot.io - **HQ Location:** Singapore, SG - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69537e33061077500e943928fe1bb63d54d56b5faad48a1563fb16c726fc68cf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsobotofficial&secure%5Burl_type%5D=linkedin_company_website) 101 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO - **Top Industries:** Retail - **Company Size:** 63% Medium, 48% Small #### What Do G2 Reviewers Say About Sobot Omnichannel Suite? _AI-generated summary from verified user reviews_ ##### Pros - Users find Sobot's **helpful organization** of client conversations enhances responsiveness and clarity in managing multiple channels. - Users love the **seamless multi-channel integration** of Sobot, allowing efficient management of interactions and team visibility. - Users appreciate the **ease of use** of Sobot Omnichannel Suite, streamlining client communications across multiple channels effortlessly. - Users praise the **efficiency** of Sobot Omnichannel Suite, enhancing speed and clarity in managing client communications. - Users appreciate the **efficient customer support** provided by Sobot, enabling seamless management across multiple communication channels. ##### Cons - Users find **limited customization** challenging as advanced workflows and reports require significant initial setup effort. - Users desire **more built-in templates** for seasonal retail campaigns to reduce manual creation time and improve efficiency. - Users experience a challenging **learning curve** initially, requiring adjustments for optimal performance before the system becomes reliable. - Users find the **limited features** challenging for advanced workflows and custom reports without dedicated support. - Users face a **steep learning curve** with Sobot Omnichannel Suite due to extensive setup requirements and technical input needed. #### What Are Recent G2 Reviews of Sobot Omnichannel Suite? **["Unified Conversations with Quick Replies That Keep Our Team Fast and Consistent"](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087699)** **Rating:** 5.0/5.0 stars _— Adrien J._ [Read full review](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087699) **["Sobot Streamlines Support with Smart Automation and Real-Time Chat Monitoring"](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087501)** **Rating:** 5.0/5.0 stars _— Aaron R._ [Read full review](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087501) ### [LiveAgent](https://www.g2.com/products/liveagent/reviews) LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,481 #### How Do G2 Users Rate LiveAgent? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind LiveAgent? - **Seller:** [QualityUnit](https://www.g2.com/sellers/qualityunit) - **Year Founded:** 2004 - **HQ Location:** Bratislava - **Twitter:** @qualityunit 480 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c76e1f9a9db14e4a8c578cd573b822265685a6306e4f411e8d9f46c4f8bfb35b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3516632%2F&secure%5Burl_type%5D=linkedin_company_website) 61 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small, 29% Medium #### What Do G2 Reviewers Say About LiveAgent? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. - Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. - Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. - Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. - Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. ##### Cons - Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. - Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. - Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. - Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. - Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. #### What Are Recent G2 Reviews of LiveAgent? **["It supports simplified customer access to assistance services across all channels."](https://www.g2.com/survey_responses/liveagent-review-12558141)** **Rating:** 5.0/5.0 stars _— Edjelie M._ [Read full review](https://www.g2.com/survey_responses/liveagent-review-12558141) **["A highly reliable service, saving you money while delivering superior customer support."](https://www.g2.com/survey_responses/liveagent-review-12346553)** **Rating:** 5.0/5.0 stars _— Jessica R._ [Read full review](https://www.g2.com/survey_responses/liveagent-review-12346553) #### What Are G2 Users Discussing About LiveAgent? - [I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests) - [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment ### [MyOperator](https://www.g2.com/products/myoperator/reviews) MyOperator is a Business AI Communication Platform that helps businesses manage customer conversations across Calls, WhatsApp, and AI agents from a single unified platform. Built on CPaaS infrastructure, it combines the WhatsApp Business API, cloud telephony, conversational AI, and workflow automation to help businesses automate repetitive customer interactions, so their teams can focus on high-value conversations. Trusted by 12,000+ businesses, including Amazon, Apollo, Domino’s, TCS, and Razorpay, MyOperator has powered over 2.5 billion customer conversations across 14+ years, and is defining the Business AI Operator category in India. Most communication tools solve one problem at a time. MyOperator works differently: calls, WhatsApp, and AI agents share context on one platform, giving businesses a single view of every customer interaction regardless of its channel of origin. This shows up across four core areas: ☑️ AI voice agents: These agents pick up your inbound and outbound calls, handle the routine FAQs, qualify leads over the phone, and book appointments without a human intervention. ☑️ AI chat agents: Live agents on WhatsApp and web chat, answering product questions, qualifying inbound enquiries, and booking appointments around the clock. ☑️ WhatsApp Business API: Every WhatsApp conversation runs through one shared inbox instead of scattered personal numbers. Follow-ups happen automatically, so no lead goes cold while your team is busy elsewhere. ☑️ Cloud telephony & IVR: Every call gets routed to the right team instantly based on the caller's intent. Your team gets access to call transcripts, recordings, and full customer context with tailored reports and call analytics. ☑️ Unified analytics & reporting: All your calls, WhatsApp conversations, and AI agent activity show up on one dashboard instead of five different reports. You get to make decisions based on real numbers, not scattered guesswork. From healthcare and education to real estate, ecommerce, and financial services, MyOperator powers high-volume customer communication with with ISO 27001-certified enterprise-grade security, dedicated implementation & support, and API-driven architecture built for reliability at any scale, helping businesses respond faster, convert more, and grow without adding complexity. **Average Rating:** 4.1/5.0 **Total Reviews:** 64 #### How Do G2 Users Rate MyOperator? - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10) - **Call Routing:** 9.2/10 (Category avg: 8.9/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.9/10 (Category avg: 8.8/10) #### Who Is the Company Behind MyOperator? - **Seller:** [MyOperator](https://www.g2.com/sellers/myoperator) - **Company Website:** myoperator.com - **Year Founded:** 2013 - **HQ Location:** Noida, Uttar Pradesh - **Twitter:** @MyOperator 1,797 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc6ac6ccba2ce0ea9a5109ffd23f881cf951c82eb983eefc3e14d5f2b83d94fb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2036252%2F&secure%5Burl_type%5D=linkedin_company_website) 307 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Services, Education Management - **Company Size:** 49% Small, 41% Medium #### What Do G2 Reviewers Say About MyOperator? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **excellent customer support** from MyOperator, highlighting proactive assistance and thorough product explanations. - Users appreciate the **helpful support** and features of MyOperator, enhancing customer engagement and overall experience. - Users appreciate the **ease of use** of MyOperator, making communication management straightforward and efficient for teams. - Users value the **easy setup** of MyOperator, appreciating a smooth onboarding experience and user-friendly interface. - Users appreciate the **excellent staff support** from MyOperator, receiving helpful assistance and proactive guidance from account managers. ##### Cons - Users highlight the **missing features** in MyOperator, impacting usability and the overall user experience significantly. - Users face **poor customer support** with MyOperator, experiencing lack of responses and unresolved issues that hinder usability. - Users express concern over **missing basic telephony features** in MyOperator, impacting overall service quality and user experience. - Users experience significant **integration issues** with MyOperator, leading to frustrating delays and limited support effectiveness. - Users find the **poor UI design** of MyOperator outdated and clunky, negatively impacting their overall experience. #### What Are Recent G2 Reviews of MyOperator? **["Reliable Business Call Management Solution"](https://www.g2.com/survey_responses/myoperator-review-13174298)** **Rating:** 4.5/5.0 stars _— Mahesh R._ [Read full review](https://www.g2.com/survey_responses/myoperator-review-13174298) **["Reliable IVR with Great Support and an Easy Call-Flow Setup"](https://www.g2.com/survey_responses/myoperator-review-13173588)** **Rating:** 4.5/5.0 stars _— Prahllad M._ [Read full review](https://www.g2.com/survey_responses/myoperator-review-13173588) #### What Are G2 Users Discussing About MyOperator? - [What is MyOperator used for?](https://www.g2.com/discussions/what-is-myoperator-used-for) ### [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) Automation Anywhere is the global leader in Agentic Process Automation (APA), transforming how organizations put AI to work. Our platform combines specialized AI agents, generative AI, and end-to-end process automation—including process discovery, RPA, document processing, and advanced analytics—all built on a foundation of security and governance. We empower businesses worldwide to unlock productivity, elevate customer experiences, and drive new revenue streams. Guided by our vision to fuel the future of work, we unleash human potential through Agentic AI-powered automation. Learn more at https://www.automationanywhere.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,052 #### How Do G2 Users Rate Automation Anywhere Agentic Process Automation? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Call Routing:** 9.3/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.3/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.1/10 (Category avg: 8.8/10) #### Who Is the Company Behind Automation Anywhere Agentic Process Automation? - **Seller:** [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere) - **Company Website:** www.AutomationAnywhere.com - **Year Founded:** 2003 - **HQ Location:** San Jose, CA - **Twitter:** @AutomationAnywh 55,050 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b65bf215f64217ef3b0ed8a101e77a8d2b3eb6923ef8ecde6e5eaa77ae57d698&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F208639%2F&secure%5Burl_type%5D=linkedin_company_website) 4,314 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** RPA Developer, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 59% Large, 23% Medium #### What Do G2 Reviewers Say About Automation Anywhere Agentic Process Automation? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** in Automation Anywhere Agentic Process Automation makes bot development simple and efficient. - Users love the **ease of automating tasks** with Automation Anywhere, enjoying its intuitive interface and time-saving capabilities. - Users appreciate the **efficiency** of Automation Anywhere, simplifying automation and enhancing process performance across various applications. - Users admire the **ease of automation** with Automation Anywhere, enabling non-coders to effortlessly create bots. - Users appreciate the **intuitive user interface** of Automation Anywhere, enhancing automation ease and efficiency across processes. ##### Cons - Users find the **pricing model complex and high** , which can be challenging for small teams or individuals. - Users face a **steep learning curve** with Automation Anywhere, particularly when navigating advanced features and complex workflows. - Users note the **missing features** in Automation Anywhere, impacting functionality and complicating automation tasks. - Users frequently face **software bugs** that disrupt automation tasks and lead to frustrating experiences throughout the process. - Users struggle with **bot issues** like complex UI, debugging challenges, and the steep learning curve for beginners. #### What Are Recent G2 Reviews of Automation Anywhere Agentic Process Automation? **["It was a good experience as it was easy to understand and have lots of features like AARI."](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-6882981)** **Rating:** 4.0/5.0 stars _— Siddharth D._ [Read full review](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-6882981) **["Helping Teams Focus on Higher-Value Work"](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-12995566)** **Rating:** 4.0/5.0 stars _— pavan k._ [Read full review](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-12995566) #### What Are G2 Users Discussing About Automation Anywhere Agentic Process Automation? - [What are the most significant impacts of Automation Anywhere's RPA on business process efficiency?](https://www.g2.com/discussions/automation-anywhere-rpa-robotic-process-automation-what-are-the-most-significant-impacts-of-automation-anywhere-s-rpa-on-business-process-efficiency) - 1 comment - [What are the most significant impacts of Automation Anywhere's RPA on business process efficiency?](https://www.g2.com/discussions/what-are-the-most-significant-impacts-of-automation-anywhere-s-rpa-on-business-process-efficiency) - 3 comments - [What is Automation Anywhere - RPA | Robotic Process Automation used for?](https://www.g2.com/discussions/what-is-automation-anywhere-rpa-robotic-process-automation-used-for) - 1 comment - [Can RPA be used for test automation?](https://www.g2.com/discussions/can-rpa-be-used-for-test-automation) - 4 comments, 1 upvote - [How is RPA different from automation?](https://www.g2.com/discussions/how-is-rpa-different-from-automation) ### [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions **Average Rating:** 4.4/5.0 **Total Reviews:** 681 #### How Do G2 Users Rate Dialpad Support? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Call Routing:** 8.7/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.7/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.9/10 (Category avg: 8.8/10) #### Who Is the Company Behind Dialpad Support? - **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad) - **Company Website:** Dialpad.com - **Year Founded:** 2011 - **HQ Location:** San Ramon, California - **Twitter:** @DialpadHQ 60 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website) 1,491 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Manager, Customer Service Rep - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 44% Medium, 31% Small #### What Do G2 Reviewers Say About Dialpad Support? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience. - Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient. - Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues. - Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications. - Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance. ##### Cons - Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues. - Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience. - Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most. - Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization. - Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions. #### What Are Recent G2 Reviews of Dialpad Support? **["Dialpad Updated Review"](https://www.g2.com/survey_responses/dialpad-support-review-10344582)** **Rating:** 5.0/5.0 stars _— Mohammed P._ [Read full review](https://www.g2.com/survey_responses/dialpad-support-review-10344582) **["Easy Setup, Fair Pricing, and Solid Integrations with Halo PSA and Slack"](https://www.g2.com/survey_responses/dialpad-support-review-12836209)** **Rating:** 5.0/5.0 stars _— Christopher R._ [Read full review](https://www.g2.com/survey_responses/dialpad-support-review-12836209) #### What Are G2 Users Discussing About Dialpad Support? - [What is Dialpad Sell used for?](https://www.g2.com/discussions/what-is-dialpad-sell-used-for) - [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) - 1 comment ### [Salesmsg](https://www.g2.com/products/salesmsg/reviews) 𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg. **Average Rating:** 4.7/5.0 **Total Reviews:** 405 #### How Do G2 Users Rate Salesmsg? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) #### Who Is the Company Behind Salesmsg? - **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg) - **Company Website:** www.SalesMessage.com - **Year Founded:** 2017 - **HQ Location:** Delray Beach, FL - **Twitter:** @salesmsg 148 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=475df0982f2442bf884ac60a7e5d995cedc9b15c31dd7eb3bbb5200a18ffaf70&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesmsg%2F&secure%5Burl_type%5D=linkedin_company_website) 44 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Sales - **Top Industries:** Health, Wellness and Fitness, Real Estate - **Company Size:** 68% Small, 27% Medium #### What Do G2 Reviewers Say About Salesmsg? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **ease of use** of Salesmsg, finding it intuitive and convenient for patient communication. - Users find Salesmsg to facilitate **easy communication** , allowing effective interaction without disturbing patients too much. - Users value the **easy integration** with HubSpot, enhancing communication and workflow efficiency in their sales processes. - Users value the **seamless integration** of Salesmsg with HubSpot, enhancing communication and support efficiency. - Users value the **responsive customer support** of Salesmsg, enhancing their overall experience and resolution of issues. ##### Cons - Users desire a **dark mode** and the ability to upload **large images** , noting these missing features improve usability. - Users experience **messaging issues** with delivery and limitations, impacting their overall texting experience. - Users experience **sending issues** with blank panels and lack of feedback on message delivery, impacting usability. - Users report **SMS delivery issues** that can delay message viewing and cause unexpected calls during outgoing texts. - Users find the **slow loading** of the mobile app frustrating, often leading to reliance on the desktop version. #### What Are Recent G2 Reviews of Salesmsg? **["Salesmsg’s Intuitive Interface Makes Getting Started Effortless"](https://www.g2.com/survey_responses/salesmsg-review-12949481)** **Rating:** 4.0/5.0 stars _— Hannah G._ [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12949481) **["Easy-to-Navigate Platform with Regular Updates and Standout Support"](https://www.g2.com/survey_responses/salesmsg-review-12509445)** **Rating:** 5.0/5.0 stars _— Verified User in Retail_ [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445) #### What Are G2 Users Discussing About Salesmsg? - [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for) ### [MightyCall](https://www.g2.com/products/mightycall/reviews) MightyCall combines professional call center software with user-friendly features designed for small and medium-sized businesses. Our cloud-based system requires no hardware, providing powerful functionality with simplicity. With the best UI in the industry, MightyCall enables SMBs to manage their setup easily without losing the quality and range of enterprise-level features. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and
outbound calls and increase your team’s
productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time
and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time. **Average Rating:** 4.4/5.0 **Total Reviews:** 338 #### How Do G2 Users Rate MightyCall? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Call Routing:** 8.6/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.5/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind MightyCall? - **Seller:** [MightyCall](https://www.g2.com/sellers/mightycall) - **Company Website:** www.mightycall.com - **Year Founded:** 2013 - **HQ Location:** San Francisco Bay Area, CA - **Twitter:** @MightyCall 1,499 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=71ab81eccaebff9489ec840e8a0483eeff5ead18cb4d07681f2687fa86e6d435&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmightycall%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 54 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Real Estate - **Company Size:** 90% Small, 7% Medium #### What Do G2 Reviewers Say About MightyCall? _AI-generated summary from verified user reviews_ ##### Pros - Users find MightyCall to be an **incredibly intuitive** solution, facilitating easy management of communications and enhancing productivity. - Users commend MightyCall's **exceptional customer support** , highlighting their responsiveness and helpfulness for small businesses' needs. - Users highlight the **exceptional support** from MightyCall, which simplifies the setup for small businesses with unique needs. - Users highlight the **reliability** of MightyCall, praising its consistent call quality and user-friendly interface for effective communication. - Users praise the **exceptional customer service** of MightyCall, noting their responsiveness and helpfulness during the setup process. ##### Cons - Users face **number issues** with MightyCall, finding the line requirements and limitations inconvenient for smaller businesses. - Users often experience **dropped call issues** with MightyCall, leading to frustration during communications. - Users find the **complexity of the IVR setup** and overall interface hinders effective usage of MightyCall. - Users experience frequent **connection issues** with MightyCall, including dropped calls and unreliability with IP addresses. - Users face issues with **missed calls** due to inconsistent service, leading to frequent disruptions and frustration. #### What Are Recent G2 Reviews of MightyCall? **["Seamless Setup and Cost-Effective Solution"](https://www.g2.com/survey_responses/mightycall-review-13078323)** **Rating:** 5.0/5.0 stars _— Lora A._ [Read full review](https://www.g2.com/survey_responses/mightycall-review-13078323) **["Empowers Small Teams with Powerful Call Management"](https://www.g2.com/survey_responses/mightycall-review-12833548)** **Rating:** 4.0/5.0 stars _— Sandy B._ [Read full review](https://www.g2.com/survey_responses/mightycall-review-12833548) #### What Are G2 Users Discussing About MightyCall? - [What is MightyCall used for?](https://www.g2.com/discussions/what-is-mightycall-used-for) - 1 comment, 2 upvotes ### [3CX](https://www.g2.com/products/3cx/reviews) 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. **Average Rating:** 4.4/5.0 **Total Reviews:** 431 #### How Do G2 Users Rate 3CX? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Call Routing:** 8.8/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.7/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.2/10 (Category avg: 8.8/10) #### Who Is the Company Behind 3CX? - **Seller:** [3CX](https://www.g2.com/sellers/3cx) - **Company Website:** www.3cx.com - **Year Founded:** 2005 - **HQ Location:** Nicosia - **Twitter:** @3CX 30,475 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e1f4fa175e63e9522ddddce3e3e2e81a05863cacd5649e8e9b5285b0ffdc8eda&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1021704%2F&secure%5Burl_type%5D=linkedin_company_website) 183 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, President - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 50% Medium, 43% Small #### What Do G2 Reviewers Say About 3CX? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of 3CX, which simplifies communication and enhances efficiency across devices. - Users value the **reliability** of 3CX, ensuring seamless communication without missing calls and excellent support when needed. - Users value the **flexibility** of 3CX, benefiting from seamless communication across various platforms and devices. - Users love the **seamless communication and reliability** of 3CX, enhancing productivity and enabling easy connectivity. - Users commend the **easy setup** of 3CX, enabling quick deployment and immediate use for communication needs. ##### Cons - Users find 3CX's **complex processes** challenging, especially for non-technical administrators needing extensive configuration support. - Users report that **difficult configuration** processes can hinder usability for non-technical administrators, complicating management tasks. - Users find the **learning curve challenging** , with some configurations taking time and requiring technical support to manage effectively. - Users are frustrated by **limited features** and missing reports, impacting the overall utility of 3CX. - Users find 3CX to be **expensive** , especially non-profits seeking more affordable pricing options for their organizations. #### What Are Recent G2 Reviews of 3CX? **["Easy Setup, Flexible SIP Trunk Extensions, and Strong Business Messaging"](https://www.g2.com/survey_responses/3cx-review-12707768)** **Rating:** 4.5/5.0 stars _— Matthew W._ [Read full review](https://www.g2.com/survey_responses/3cx-review-12707768) **["Unmatched Value: 3CX’s Feature-Rich PBX That Just Works"](https://www.g2.com/survey_responses/3cx-review-5362484)** **Rating:** 5.0/5.0 stars _— Dan K._ [Read full review](https://www.g2.com/survey_responses/3cx-review-5362484) #### What Are G2 Users Discussing About 3CX? - [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote ### [Aloware](https://www.g2.com/products/aloware/reviews) Aloware is an AI-powered contact center platform specifically designed for sales and support teams that operate within a Customer Relationship Management (CRM) system. By integrating calling, SMS, AI voice agents, a power dialer, and automation into a single platform, Aloware enhances productivity for teams using popular CRMs like HubSpot, Salesforce, Pipedrive, Zoho, and GoHighLevel. This comprehensive solution allows representatives to focus on selling rather than getting bogged down with administrative tasks like logging calls or chasing missed leads. Targeting a diverse range of industries, Aloware is utilized by over 1,000 teams across sectors such as SaaS, real estate, insurance, financial services, staffing, solar, home services, and legal. The platform is particularly beneficial for teams with 10 to 500 seats, especially those transitioning from basic calling solutions like Kixie, Aircall, JustCall, Dialpad, and RingCentral. These teams often seek a more robust system that combines AI capabilities, CRM depth, and compliance features, which Aloware provides seamlessly. What sets Aloware apart from its competitors is its unique "pickup stack." This includes features like NumberGuard, which monitors caller ID reputation in real-time; Branded Calling, which displays the company name and logo on the recipient's screen; and Local Presence, which automatically matches area codes. While many competitors may offer one of these features, Aloware integrates all three, enhancing the chances of successful connections. Additionally, Aloware's native CRM intelligence ensures that every interaction—be it a call, text, or voicemail—is automatically logged to the appropriate contact, deal, and pipeline stage, significantly reducing the time reps spend on CRM administration. Aloware also leverages AI throughout the entire sales cycle. The platform includes AI Voice Agents that can manage inbound qualification and booking around the clock, while the AloAi Text Bot qualifies leads via SMS. The Power Dialer efficiently sequences through CRM lists, and AI Call Summaries, sentiment analysis, and trending topics are automatically recorded and integrated back into the CRM after each conversation. This eliminates the need for separate AI vendors or additional engineering resources, streamlining the entire process. Compliance is another critical aspect of Aloware's offering. The platform manages A2P 10DLC registration, is SOC 2 certified, and includes features like PII redaction in transcripts and Do Not Contact (DNC) management, ensuring that compliance challenges that often hinder deployments with other vendors are effectively handled. With pricing starting at $30 per agent per month, Aloware provides a scalable solution for teams looking to enhance their sales and support capabilities while maintaining compliance and efficiency. **Average Rating:** 4.1/5.0 **Total Reviews:** 817 #### How Do G2 Users Rate Aloware? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Call Routing:** 7.7/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.1/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.4/10 (Category avg: 8.8/10) #### Who Is the Company Behind Aloware? - **Seller:** [Aloware](https://www.g2.com/sellers/aloware) - **Company Website:** aloware.com - **Year Founded:** 2017 - **HQ Location:** Los Angeles, California - **Twitter:** @alowaretalk 392 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6d8fa9b835f15f4a619026ba2109827700846142dbcd52893fa4be863dc71f14&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18504566%2F&secure%5Burl_type%5D=linkedin_company_website) 86 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Executive, National Account Executive - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 51% Small, 48% Medium #### What Do G2 Reviewers Say About Aloware? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Aloware, benefiting from its user-friendly interface and seamless CRM integration. - Users value the **helpful customer support** of Aloware, ensuring swift assistance and a frustration-free experience. - Users appreciate the **user-friendly interface** of Aloware, making it easy to navigate and integrate with CRM platforms. - Users value the **time-saving capabilities** of Aloware, enjoying effortless SMS outreach and efficient lead management. - Users love the **seamless integrations** with tools like HubSpot, enhancing communication and overall efficiency. ##### Cons - Users face **call issues** with Aloware, experiencing interference, lags, and app freezes during outbound calls. - Users report **slow performance** with Aloware, facing delays and glitches that hinder effective communication. - Users experience **slow loading times** with Aloware, affecting the responsiveness and efficiency of the app. - Users experience **software glitches** that hinder performance, causing frustration with response times and message delivery. - Users are frustrated by **software bugs** causing glitches and slow responses, impacting overall functionality and experience. #### What Are Recent G2 Reviews of Aloware? **["Great VM and SMS Templates with Smooth HubSpot Integration"](https://www.g2.com/survey_responses/aloware-review-12862372)** **Rating:** 4.0/5.0 stars _— Randy S._ [Read full review](https://www.g2.com/survey_responses/aloware-review-12862372) **["Review"](https://www.g2.com/survey_responses/aloware-review-12880526)** **Rating:** 4.5/5.0 stars _— Verified User in Financial Services_ [Read full review](https://www.g2.com/survey_responses/aloware-review-12880526) #### What Are G2 Users Discussing About Aloware? - [What is Aloware used for?](https://www.g2.com/discussions/what-is-aloware-used-for) ### [FreJun](https://www.g2.com/products/frejun/reviews) FreJun is a cloud telephony platform that automates your business calls. Users can make outbound business calls using a unique virtual number and receive inbound calls on the same number. The calls made through the virtual numbers can be recorded and integrated with any workflow tools such as CRM and ATS. Detailed call analytics and AI insights are generated to improve team performance. FreJun also provides a unique Automated calling feature (auto-dialer) where the user can automatically call a list of numbers. By using the FreJun along with your workflow tool, the entire contact system can be automated in 5-10 minutes. **Average Rating:** 4.8/5.0 **Total Reviews:** 71 #### How Do G2 Users Rate FreJun? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.7/10 (Category avg: 8.8/10) #### Who Is the Company Behind FreJun? - **Seller:** [FreJun](https://www.g2.com/sellers/frejun) - **Year Founded:** 2019 - **HQ Location:** Seattle, WA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ca474a9000ed4b638168e06142179e5d8cdc6f7e66c79209f736a8ba21fff514&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffrejun%2F&secure%5Burl_type%5D=linkedin_company_website) 45 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services, Staffing and Recruiting - **Company Size:** 80% Medium, 20% Small #### What Are Recent G2 Reviews of FreJun? **["FreJun Makes Business Calling Simple, Efficient, and Seamlessly CRM-Integrated"](https://www.g2.com/survey_responses/frejun-review-13096048)** **Rating:** 5.0/5.0 stars _— Girija P._ [Read full review](https://www.g2.com/survey_responses/frejun-review-13096048) **["Easy CRM Integration, Powerful Dialing Features, and Wonderful Support"](https://www.g2.com/survey_responses/frejun-review-12780177)** **Rating:** 5.0/5.0 stars _— Ayushi S._ [Read full review](https://www.g2.com/survey_responses/frejun-review-12780177) ### [ConnectPath CX](https://www.g2.com/products/connectpath-cx/reviews) ConnectPath CX is a contact center as a service (CCaaS) platform powered by Amazon Connect that combines a full-featured agent call control and supervisor interface with a rich library of cloud services at an extremely affordable pay-per-use price. Unlike expensive and time-consuming custom development, ConnectPath deploys immediately, enhances the expanding capabilities of Amazon Connect, and costs a fraction of traditional solutions. ConnectPath is the standard for Amazon Connect implementations. uJet Symbee PACE NeonNow Nice CX **Average Rating:** 4.6/5.0 **Total Reviews:** 23 #### How Do G2 Users Rate ConnectPath CX? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Call Routing:** 9.2/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.6/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.8/10 (Category avg: 8.8/10) #### Who Is the Company Behind ConnectPath CX? - **Seller:** [CloudHesive](https://www.g2.com/sellers/cloudhesive) - **Company Website:** cloudhesive.com - **Year Founded:** 2014 - **HQ Location:** Fort Lauderdale, Florida - **Twitter:** @CloudHesive 6,408 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e4a1f76ea7c50707beb0cb892c86b5dd30b6f9d2ae8b91e6e5afe995146ab326&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcloudhesive%2F&secure%5Burl_type%5D=linkedin_company_website) 151 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 54% Medium, 21% Small #### What Do G2 Reviewers Say About ConnectPath CX? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **easy integrations** of ConnectPath CX, enhancing workflow and providing a seamless experience. - Users appreciate the **smooth and user-friendly interface** of ConnectPath CX, enhancing navigation and overall experience. - Users appreciate the **clean, modern interface** of ConnectPath CX, enhancing navigation and user experience during busy shifts. - Users appreciate the **improved analytics and customization options** of ConnectPath CX, enhancing flexibility for all users. - Users value the **enhanced connectivity** of ConnectPath CX, enjoying a clean interface and flexible analytics options. ##### Cons - Users feel that **more tailored training resources** for ConnectPath CX would enhance their adaptation to the feature-rich platform. - Users have noted **usability issues** as new updates often break previously functional features, leading to frustration. #### What Are Recent G2 Reviews of ConnectPath CX? **["Fantastic Team"](https://www.g2.com/survey_responses/connectpath-cx-review-10178571)** **Rating:** 4.0/5.0 stars _— Shweta K._ [Read full review](https://www.g2.com/survey_responses/connectpath-cx-review-10178571) **["Contact Centre Configuration Engineer"](https://www.g2.com/survey_responses/connectpath-cx-review-10178815)** **Rating:** 5.0/5.0 stars _— Lucky J._ [Read full review](https://www.g2.com/survey_responses/connectpath-cx-review-10178815) ### [Diabolocom](https://www.g2.com/products/diabolocom/reviews) Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices. **Average Rating:** 4.3/5.0 **Total Reviews:** 31 #### How Do G2 Users Rate Diabolocom? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Call Routing:** 8.9/10 (Category avg: 8.9/10) - **Performance Evaluation:** 7.8/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.9/10 (Category avg: 8.8/10) #### Who Is the Company Behind Diabolocom? - **Seller:** [Diabolocom](https://www.g2.com/sellers/diabolocom) - **Company Website:** www.diabolocom.com - **Year Founded:** 2005 - **HQ Location:** Paris, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=46fd61cc87510788779b3b660192ed8a0a06b2608487a6d3bd2ea048b0259209&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdiabolocom%2F&secure%5Burl_type%5D=linkedin_company_website) 178 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Services - **Company Size:** 60% Medium, 29% Small #### What Do G2 Reviewers Say About Diabolocom? _AI-generated summary from verified user reviews_ ##### Pros - Users find Diabolocom's **ease of use** exceptional, facilitating quick adaptation and seamless integration into their workflows. - Users praise the **exceptionally responsive customer support** of Diabolocom, ensuring smooth implementation and valuable guidance. - Users commend Diabolocom's **customization options** , allowing seamless integration and tailored solutions that enhance efficiency. - Users commend the **easy implementation** of Diabolocom, benefiting from swift deployment and responsive customer support. - Users commend Diabolocom for its **efficiency** in managing multichannel communication, significantly enhancing productivity and user experience. ##### Cons - Users find the **missing features** in Diabolocom, particularly in integration and basic functionalities, quite limiting. - Users find it challenging to reach **customer service support** , which hinders their ability to optimize workflows effectively. - Users often experience **delays up to 30 minutes** during updates, disrupting workflow and causing frustration. - Users find Diabolocom's **rigid pre-configured workflows** limiting, hindering customization and affecting efficiency in processes. - Users find the **limited customization** of Diabolocom restricts adapting workflows to their specific customer service needs. #### What Are Recent G2 Reviews of Diabolocom? **["Easy to Use, Great Support, Limited Workflows"](https://www.g2.com/survey_responses/diabolocom-review-13130309)** **Rating:** 4.5/5.0 stars _— albane l._ [Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130309) **["Reliable Dialer with Powerful Workflows and Minimal Downtime"](https://www.g2.com/survey_responses/diabolocom-review-13130328)** **Rating:** 4.5/5.0 stars _— Martin F._ [Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130328) ### [VirtualPBX](https://www.g2.com/products/virtualpbx/reviews) We built the very first cloud phone system back in 1997. Today, we’re still keeping it simple for small businesses: fast, reliable calling, no contracts, and no hidden fees. Get every single feature on one smarter plan. Stay connected to your team and customers from anywhere. Need an extra set of hands? Smart AI tools answer calls and handle routine tasks so you can do more with less. And our real, US-based support is always here to help. **Average Rating:** 4.2/5.0 **Total Reviews:** 35 #### How Do G2 Users Rate VirtualPBX? - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind VirtualPBX? - **Seller:** [VirtualPBX](https://www.g2.com/sellers/virtualpbx) - **Year Founded:** 1997 - **HQ Location:** San Jose, CA - **Twitter:** @VirtualPBX 5,359 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f4f282255ce764ceb0deaca9bcdd7a69ea5bc116d39c8e949fa9b18d7bec9ef1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F108679%2F&secure%5Burl_type%5D=linkedin_company_website) 33 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 97% Small, 3% Medium #### What Do G2 Reviewers Say About VirtualPBX? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **excellent customer support** of VirtualPBX, highlighting their professionalism and attentive service. - Users highlight the **exceptional customer service** of VirtualPBX, praising the professionalism and support provided by the team. - Users praise the **helpful customer service** of VirtualPBX, noting professionalism and thorough support throughout their experience. - Users praise the **excellent customer service** of VirtualPBX, appreciating the thorough assistance and support provided. - Users highlight the **efficiency** of VirtualPBX, appreciating prompt service and smooth onboarding processes. #### What Are Recent G2 Reviews of VirtualPBX? **["Reliable Communication with Stellar Support"](https://www.g2.com/survey_responses/virtualpbx-review-12686476)** **Rating:** 5.0/5.0 stars _— Misael S._ [Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12686476) **["VirtualPBX: Essential for Solopreneurs, Easy Call Management"](https://www.g2.com/survey_responses/virtualpbx-review-12980109)** **Rating:** 5.0/5.0 stars _— Vernon D._ [Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12980109) #### What Are G2 Users Discussing About VirtualPBX? - [Which platforms can be used to host CompletePBX 5?](https://www.g2.com/discussions/which-platforms-can-be-used-to-host-completepbx-5) - [What are softphone apps?](https://www.g2.com/discussions/what-are-softphone-apps) - [What does PBX stand for?](https://www.g2.com/discussions/what-does-pbx-stand-for) - [What is virtual PBX software?](https://www.g2.com/discussions/what-is-virtual-pbx-software) ### [Daktela](https://www.g2.com/products/daktela/reviews) Daktela, established in 2005 and headquartered in Prague, Czech Republic, offers one app for all business communication needs. Daktela solutions can handle teams of all sizes, offering features ranging from cloud telephony to omnichannel contact centre solutions that support voice, email, chat, and social media. As of now, Daktela is trusted by over 1200 customers globally. Daktela has local offices in the UK, Poland, Slovakia, Hungary, Romania, and Serbia, along with resellers operating in several other countries. Core Products and Services: - A native omnichannel cloud contact center platform consolidated into one app. - Cloud-based telephony providing global voice, international numbers, and SMS coverage. - Integrated AI automation services, featuring voicebot, chatbot, and mailbot functionalities, designed to automate routine tasks. - Integrated AI GPT tools to enhance agent productivity and customer experience. - Simple to use AI-mazing workforce management system designed to replace complex, inefficient spreadsheets and to take the guesswork out of agent shift scheduling. - An API-first integration platform offering a range of pre-built integrations with popular CRM, ERP, and other solutions such as Pipedrive, MS Dynamics 365, Salesforce, ClickUp, Slack, HubSpot, SugarCRM, and many more. Supported Channels: Voice, Email, SMS, Web chat, Facebook Messenger, WhatsApp, Viber, Instagram. **Average Rating:** 4.8/5.0 **Total Reviews:** 47 #### How Do G2 Users Rate Daktela? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Call Routing:** 9.1/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.9/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.2/10 (Category avg: 8.8/10) #### Who Is the Company Behind Daktela? - **Seller:** [Daktela](https://www.g2.com/sellers/daktela) - **Year Founded:** 2005 - **HQ Location:** Prague, Czech Republic - **Twitter:** @Daktela 252 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2f0777bafb08439f5dcf509220b2c1f5b5fc8a2d5b03e52a4e9b5e1c57159447&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdaktela%2F&secure%5Burl_type%5D=linkedin_company_website) 113 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Medium, 48% Small #### What Are Recent G2 Reviews of Daktela? **["My experience with Daktela"](https://www.g2.com/survey_responses/daktela-review-7961759)** **Rating:** 5.0/5.0 stars _— Robert I._ [Read full review](https://www.g2.com/survey_responses/daktela-review-7961759) **["Daktela is more than a supplier – they are a partner in business."](https://www.g2.com/survey_responses/daktela-review-10621050)** **Rating:** 5.0/5.0 stars _— Adam K._ [Read full review](https://www.g2.com/survey_responses/daktela-review-10621050) - [‹ Prev‹ Prev](/categories/call-center-infrastructure-cci/free?order=g2_score#product-list) - [1](/categories/call-center-infrastructure-cci/free?order=g2_score#product-list) - 2 - [3](/categories/call-center-infrastructure-cci/free?order=g2_score&page=3#product-list) - [4](/categories/call-center-infrastructure-cci/free?order=g2_score&page=4#product-list) - [5](/categories/call-center-infrastructure-cci/free?order=g2_score&page=5#product-list) - [6](/categories/call-center-infrastructure-cci/free?order=g2_score&page=6#product-list) - [Next ›Next ›](/categories/call-center-infrastructure-cci/free?order=g2_score&page=3#product-list) Spotlight Categories [Sales Compensation Software](https://www.g2.com/categories/sales-compensation) [Contact Center Software](https://www.g2.com/categories/contact-center) [Contract Lifecycle Management (CLM) Software](https://www.g2.com/categories/contract-lifecycle-management-clm) [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) [Employee Communications Software](https://www.g2.com/categories/employee-communications) Similar Categories - [Contact Center](/categories/contact-center) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Quality Assurance](/categories/contact-center-quality-assurance) - [Contact Center Workforce](/categories/contact-center-workforce) - [Speech Analytics](/categories/speech-analytics) [Browse Call Center Infrastructure (CCI) Themes](/categories/call-center-infrastructure-cci/themes)