
Bot platforms are used to build and deploy interactive chatbots. Companies utilize these tools to create intelligent, conversational bots to interact with customers and help provide information to users.
These platforms provide development tools like frameworks and API toolsets for customizable bot creation. Therefore, code extensibility is critical to these platforms. The bots built on these platforms are typically scalable and, thus, capable of simultaneously operating across multiple communication channels and devices. They also provide maintenance features to combat issues that arise after publishing.
Many bot platforms are built on top of artificial intelligence softwareand machine learning (ML) software for advanced performance and analytics. They also utilize natural language processing (NLP) software to interpret text and interact with AI platforms.
To qualify for inclusion in the Bot Platforms category, a product must:
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BotUp by 500apps helps grow your business with chatbots. Create a bot in minutes, with high engagement and long-lasting relationships. With our intuitive interface, you'll be able to create chatbots, have a conversation with them and manage your business all in one place. With Botup, you can build chatbots on Facebook, Slack, WhatsApp, SMS, and the Website. Stop wasting time building bots from scratch. Be ahead of the game and start using a powerful chatbot builder that's intuitive and easy to use. Get access to 50 apps for an unbelievable price of just $14.99/month/user USPs of BotUp: All-in-One Bot - Build one bot for Whatsapp, Website, SMS, Facebook, and Instagram. Build flows with the visual designer - Create flows easily using a drag-and-drop designer with built-in templates - no coding is required. Integrate with CRM, live chat, helpdesk, and more - Connect your bot to your backend database or web services for powerful automation. Features: Create Bots Rich Messages: Incorporate media like images and videos while sending messages to customers. Actions: Let your bots do things to make it look like a human form. Automate Work: Let your teams automate repetitive tasks and focus on things that matter the most. Build Flows Visual Designer: Create interactive chatbots just like another human agent with a drag-and-drop bot builder. Drag-and-Drop: Use the drag-and-drop editor to create powerful flows in minutes. Built-in Template: Use templates to build powerful chatbots even faster. Custom Template: Make use of built-in templates to use the bot for any vertical. Multi-Chat Channels: Implement your chatbot anywhere for a live chat capability. Lead Generation Qualify Leads: Automate the lead qualification process using chatbots. Ask relevant questions and let the bots use their intelligence to qualify leads. Human Takeover: Let the agents take over interaction whenever the need arises. Live-Chat Tickets: Let the bots create tickets after initial interaction by showing appropriate options to the customer. Schedule Messages: Send messages immediately or schedule according to the user's time zones to get better deliverability. Chatbot Reports Chatbot Reports: Make informed decisions by analyzing how your chatbots are performing. User Data: Record user data by gathering information and using the same to run targeted campaigns. User Segmentation: Filter your customers according to their preferences so that you show the right choices to them.
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This description is provided by the seller.
Decagon is the most advanced AI platform for customer support. Trusted by companies like Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling, and Curology, Decagon's AI agents do more than just respond to customers - they can analyze conversations, create custom workflows, connect to your existing knowledge bases, and integrate with your preferred CX tools to deliver the best experiences to your customers.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Digital Assistant is the new way to work. It's a personal, digital assistant that proactively sends actionable Cards about relevant changes and upcoming events, understands voice commands, and offers an enterprise-wide search. It automatically connects with existing business software, databases and APIs from the cloud and on-premise to deliver a central productivity hub for the digital worker. Digital Assistant supports over 50 enterprise data source connectors out of the box, including Office 365, SharePoint, Salesforce CRM, Slack and more. Digital Assistant can also be embedded into your existing Intranet, used as a Chrome browser extension or as a responsive design web app - and of course, as a mobile assistant on your phone.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Flowxo allows you to build, host & manage bots in one platform.
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This description is provided by the seller.
KODA is an enterprise-class AI automation platform that integrates chat, voice, and ticket automation to streamline business processes across customer service, sales, and internal operations. KODA delivers AI-powered chatbots for customer support, sales, marketing, and internal communications. Its adaptive chats engage customers with personalized product recommendations to reduce cart abandonment and drive conversions. AI-driven voicebots manage calls, answer queries, make outbound offers, and collect feedback, while ticket automation uses AI to understand customer intent and generate responses to email queries Ticket responses can be sent directly to the customer for swift resolution, or routed through your customer service platform for agent review and refinement. KODA Live Chat ensures a seamless handoff from bots to human agents, enabling fast and effective issue resolution. No-Code Development: KODA's no-code architecture enables rapid AI solution development, empowering teams to innovate and deploy solutions without technical barriers. Advanced Analytics: KODA provides a powerful suite of analytics tools to track, measure, and optimize the performance of chatbots, voicebots, and automation solutions. These insights help businesses understand user behavior and maximize operational efficiency. Large Language Models: Access the latest large language models, including OpenAI’s GPT, Anthropic’s Claude, and Google’s Gemini, to deliver accurate, cost-effective responses to user queries within the KODA platform. Integrations: KODA offers a REST API and integrates with any solution that supports data exchange, including: - Communication and messaging platforms - Customer support systems - Business intelligence tools - E-commerce platforms - Applicant Tracking Systems (ATS) KODA helps businesses enhance efficiency, improve customer satisfaction, and drive growth.
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This description is provided by the seller.
Massively’s Conversational AI Platform combines optimal conversational design, Machine Learning (ML) and Natural Language Understanding (NLU) to create chatbots people actually want to talk to. Massively aims to empower businesses to build and instantly deploy custom AI Chatbot solutions without coding. The product includes a feature rich bot-development toolkit open to all users, and is accessible for anyone, including those with no programming experience. Businesses who build and deploy chatbots using Massively can provide their customers with a conversational experience complete with powerful AI and natural language processing – the type of experience that has traditionally required large investments of time and resources to build and maintain. Massively is an end-to-end solution designed with human users in mind that includes numerous advanced capabilities: Smart Answers: No AI is “smart” about a business without information about that business. Smart Answers is a tool which allows businesses to easily ingest information about their business so the power of AI can be unleashed and enable your chatbot to answer free-text user questions. Smart Answers also makes it easy to improve the accuracy of each chatbot, ensuring it starts smart and gets smarter over time. Seamless Zendesk Integration: Massively is part of Zendesk's Bot Partner Program and features a powerful integration with Zendesk Sunshine Conversations Platform. With this integration, Massively can offer clients new channels including WhatsApp and Apple Business Chat, as well as a seamless connection to Zendesk’s full suite of industry leading customer support services. Conversational Ads: Massively can also augment any digital ad campaign by enabling those ads with a two-way conversation. If you are spending on digital ads, there is no reason not to make those ads conversational. Massively automatically generates a unique code which can be embedded into any campaign creative, making what you are already doing work harder for you by increasing engagement, generating better leads and enabling you to individualize messages. Live Chat: Seamlessly handover conversations to real people using Massively’s native live agent solution, making sure customers get to the right answer faster. Templates: Templates allow businesses to quickly create a chatbot to serve a number of common use cases including customer service, lead generation, eCommerce, and others. Easy Deployment: Business can deploy their chatbots to Facebook Messenger, Google Business Messages, Instagram, SMS, Web and Twitter in a few easy steps using MAT by Massively. Additional channels are available to premium customers. For more advanced users, MAT by Massively allows businesses to integrate external data sources that can deliver dynamic, customized, up-to-date answers on topics such as inventory availability or order status, as well as store preferences and response data for enhanced conversations. Massively Managed Services has also expanded to offer a slate of strategic and campaign-oriented chatbot solutions developed and implemented by Massively’s chat experts. For more information, please visit https://massively.ai.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Userbot is an AI based chatbot builder made by humans for humans. An all-in-one platform to create, deploy, and analyze chatbots across channels such as your website, Facebook Messanger, Whatsapp and Telegram. With a super-friendly user interface you can create your chatbot in just a few clicks, starting with the welcome flow to guide your users into discovering your products and services. But the best part of Userbot it's the Artificial Intelligence engine, able to recognize natural language and respond to users outside a predefined path, making it easier to create meaningful conversations, collect data and increase your profits! With the integrated Live Chat platform it's easy to handle more difficult queries: just train your bot to activate human handover and you will have all the information previously collected at your fingertips! We help companies automate customer interactions to reduce customer effort and improve customer experience, starting from simple FAQ automation to integration with the most complex infrastructures.
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This description is provided by the seller.
Hubtype is paving the way towards a new era of communication in which brands communicate with their customers in a frictionless, meaningful and inspiring way. Hubtype empowers companies to embrace simple, meaningful and customer centric conversations at scale through conversational apps; a new technology that goes beyond chatbots and combines the best of graphical interfaces (like websites and mobile apps) that provide great UX and the best of messaging apps (such as WhatsApp, FB Messenger, etc) or webchat.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Automate your customers' communication with artificial intelligence-driven bots and a chat system integrated with the most-used platforms. Save time and use the software you already know and love.
This description is provided by the seller.
This description is provided by the seller.
Help your customers find the right product on your website or on messaging apps.
This description is provided by the seller.
This description is provided by the seller.
Specialized CONVERSATIONAL AI platform for messaging and chat automation. Includes live chat. No phone or video system. Train intents for bots and IVAs with NATURAL LANGUAGE UNDERSTANDING. DEFLECT 50-80% of internal/external customer service requests. ENTERPRISE PLAN comes with the necessary features - AUTHENTICATION, AlphaOS for custom code, SSO, SLA, APIs and multichannel. AlphaChat is a Conversational AI platform. It makes customer service more efficient and customers happy. Anyone can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less than an hour. The value the product provides: Increase your customer support efficiency in messaging channels. * Measure and increase resolution rate. * Reduce agent workload and leave FAQ answering to the AI. * Increase deflection rate in chat. * Put repetitive tasks on autopilot. Cross reference chat resolution data to your call center data. Make customers happy * Immediate answers to questions 24/7 * Intent detection and Natural Language Understanding. * Measure AI answer quality. * Answers in every language. * Bot-to-human handover with built-in live chat. Set it up in less than an hour. Templates for different industries (SaaS, eCommerce, finance, telecoms). AI suggests improvements into your training data. Add extra intelligence with Enterprise features like AlphaOS custom code into intents, user authentication, SSO, SLA, APIs, multichannel deployment (WhatsApp, Messenger, RCS, Apple Business Chat, voice).
This description is provided by the seller.
This description is provided by the seller.
Instantly engage your audience on messaging apps or on your site 24/7. Capture key information and personalize conversations. Guide your prospects in a personalized buying process.
This description is provided by the seller.
This description is provided by the seller.
BotsCrew is custom chatbots development company. We provide end-to-end chatbot development services: Discovery phase (tech investigation) Project and Account Management Conversational Design (Flow) QA & Testing Services DevOps Services & Custom development Chatbot Support & Maintenance Rapid Chatbot Development (A chatbot in less than 2 weeks) Chatbots based on GPT-3, ChatGPT development Chatbot Migration Services Chatbot Rescue Services UX & Graphic Design services Chatbot Persona and Personality creation Why should you trust us? Since 2016 we have created over 100 chatbots on FB, WhatsApp, Telegram, Website, Skype, etc. We happen to work with more than 80 amazing clients from all over the world. Our clients include startups that raised 10m now and companies like Samsung NEXT, Mars, Natera, Virgin, BMC, and others.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
ChatbotsBuilder is a platform for building Facebook Messenger chatbots. It’s an online tool that its customers can use to create and register bots for Facebook pages they manage, specifying for each bot a set of “answers” triggered by words typed by the users chatting on Messenger with that specific page.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Deep-Domain Conversational AI to Power the Next Generation of Voice and Chat Assistants
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.














