NinjaOne
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work.
Average Rating: 4.7/5.0
Total Reviews: 5,748
Who Is the Company Behind NinjaOne?
- Seller: NinjaOne
- Company Website:
- Year Founded: 2013
- HQ Location: Austin, Texas
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LinkedIn® Page: www.linkedin.com
2,555 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: IT Manager, Owner
- Top Industries: Information Technology and Services, Computer & Network Security
- Company Size: 46% Small, 46% Medium
What Do G2 Reviewers Say About NinjaOne?
AI-generated summary from verified user reviews
Pros
- Users find the interface intuitive and easy to navigate, making daily tasks straightforward.
- Users value responsive, helpful support that quickly answers questions and helps resolve problems.
- Users value fast, reliable remote access that makes it easy to connect to devices and resolve issues without being onsite.
- Users appreciate the easy deployment and setup, which gets the platform running across devices with little effort.
- Users value its broad, robust feature set and deep capabilities across RMM and IT management needs.
Cons
- Users find navigation confusing and the interface dated, with settings and features sometimes difficult to locate.
- Users find reporting limited in detail, available report types, and analytical depth.
- Users find reporting inflexible and difficult to customize, configure, and tailor to complex needs.
- Users find pricing steep for smaller teams and as endpoint counts grow, while add-ons and extra fees increase overall costs.
- Users find integrations limited, less robust than desired, and sometimes difficult to configure or use with other systems.
What Are Recent G2 Reviews of NinjaOne?
"Great RMM Platform for a Small Business"
Rating: 5.0/5.0 stars
— Alec N.
"Seamless IT Management with NinjaOne - Highly Recommended"
Rating: 4.5/5.0 stars
— John S.
What Are G2 Users Discussing About NinjaOne?
- What is NinjaOne (formerly NinjaRMM) used for? - 2 comments, 1 upvote
- Does Office 365 Backup your data? - 3 comments
- What does Dropsuite Backup? - 1 comment

