Automox Reviews & Product Details

Automox Overview

What is Automox?

Facing growing threats and a rapidly expanding attack surface, understaffed and alert-fatigued organizations need more efficient ways to eliminate their exposure to vulnerabilities. Automox is a modern cyber hygiene platform that closes the aperture of attack by more than 80% with just half the effort of traditional solutions. Cloud-native and globally available, Automox enforces OS & third-party patch management, security configurations, and custom scripting across Windows, Mac, and Linux from a single intuitive console. IT and SecOps can quickly gain control and share visibility of on-premises, remote and virtual endpoints without the need to deploy costly infrastructure. Automox dramatically reduces corporate risk while raising operational efficiency to deliver best-in-class security outcomes, faster and with fewer resources.

Automox Details
Website
Languages Supported
English
Product Description

Automox offers a cloud based platform for automated system protection.


Seller Details
Seller
Automox
Company Website
Year Founded
2015
HQ Location
Boulder, CO
Twitter
@AutomoxApp
599 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®

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Automox Reviews

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AA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

It works with all the OSes we use in our infrastructure. Most other patching tools either only support one or two Linux Distro's or don't patch macs. This has allowed us to simplify our environment to a single dashboard for patching instead of three. Review collected by and hosted on G2.com.

What do you dislike?

Only downside is if users jump from one subnet to another often (For laptops) the agent sometimes can show the device as being offline until the next scan schedule or the system reboots. Also they haven't gotten access rights quite squared away so you can't yet limit access to specific groups to specific users. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If your main need is being able to patch Windows, Linux, and Mac systems both local and hosted (AWS, Azure etc), push scripts for policy changes, software installation etc and don't want the overhead of multiple servers for patching Automox is great. They have fantastic support, have a growing worklet library for software installs, GPO changes, bitlocker enforcement etc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our previous patching solution required an on premise server and did not patch Ubuntu or Macs. It was also a very convoluted process to view the information I was looking for such as OS build, last check-in, if the system required a reboot plus they wanted extra for troubleshooting and deployment. I'm now able to have an easy to read dashboard , have worklets for custom scripts, and can more easily create many custom patching schedules for the same groups. Review collected by and hosted on G2.com.

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Senior IT System Administrator
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The user interface is simple, clean and easy to sue even by first time user. No need to to spend too much time on training.Ability to deploy patches quickly and not only for Windows but also Mac/Linux and patch 3rd party software. It is very powerful and flexible tool to help administrators to provide patch management. Review collected by and hosted on G2.com.

What do you dislike?

Not really anything that I dislike ... Automox came long way where is today and it is still evolving solution that has more to offer in future with adding more features into product. Right now only dislike is the Slack messages about added and removed hosts into dashboard as they do not provide details. However, I believe this is very small thing and will be fixed in future releases. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Really try it out, ask right questions. Automox is listening to its customers and constantly improving the product and adding features into product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It solving the major task of any sysadmin in company -- patching all hosts, on internal network or our remote users as well Automox allows us to react quickly to zero day vulnerabilities and be able to push the patches way quicker then before with old solutions. Review collected by and hosted on G2.com.

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Response from Molly Pals of Automox

Thanks for the input and great review, Roman! We're excited to hear about your positive onboarding experience. As for the Slack feedback, we agree and will provide a better solution for that soon!

EI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Visibility into endpoints? Patching across Mac, Windows, Linux? Deploying software or policies? hard to pick just one thing! Review collected by and hosted on G2.com.

What do you dislike?

Reporting is on the way up, I know from speaking to the team at Automox, but currently it is the Achilles heal. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Automox is a SaaS Systems Management tool I would easily recommend. It works cross-platform and gives quick insight into system hardware and software, the ability to patch on schedules and as you desire, and more. This was the only tool that met all of our requirements when we searched for a cloud-based cross-platform tool to perform inventory, software deployment, and patch management. Add to that the excellent price point - it was an easy decision. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

If you have a diverse infrastructure of endpoints, how do you patch? How do you deploy policy goals? How do you deploy new software? Now imagine you do not have Active Directory, on top of the real-world fact that AD doesn't play well with Apple or Linux anyway. Automox solved all of this. Review collected by and hosted on G2.com.

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Response from Molly Pals of Automox

Thank you for the great review! We're glad to hear Automox works well in many different areas to meet your needs and that we can provide it to you at a competitive rate. Regarding the reporting call out, we're actively making improvements so stay tuned!

Systems Administrator
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Ease of use and price point. The design of the web portal is beautiful. I love using Automox. Review collected by and hosted on G2.com.

What do you dislike?

The inability to search devices based on additional parameters such as last user to login. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure to plan out your deployment in coordination with all team members throughout the company. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our systems are secure. I am saving time as an admin by not having to manually patch all of our Windows & Mac computers. Review collected by and hosted on G2.com.

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Response from Molly Pals of Automox

Josh, thank you for your awesome feedback. We're glad to hear our product is easy for you to use and fits your budget! Your search feedback is helpful and we're actively working on adding more functionality in this area.

IT Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

We have been using it for 2 years and every week it applies the patches to our 100 computers. If a patch cannot be applied we get a weekly email that informs us what failed and why. We then can research each failure and the patch applied or have the patch ignored. With WSUS this was not possible. WSUS, in my opinion, is not easy to use and not effective Review collected by and hosted on G2.com.

What do you dislike?

To be honest I do not dislike anything. It is a great product and very helpful Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give it a try. It is worth your time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are keeping all our computer patched and secure. The benefits is it is automatic and we do not have to worry that a computer went unpatched. Review collected by and hosted on G2.com.

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Response from Molly Pals of Automox

Thank you, J.R.! It's great to hear that you're having a wonderful experience, please don't hesitate to send us more feedback as you think of it. :)

AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that I can setup patching schedules per grouping of machine. For example, we have our clients split up based off of the type of machine, then we patch the machines on different schedules. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that I can't simply pick the days of given months for patching. I have to choose by the month and week. But, for instance, If I want to patch every 4th week of every month, if there is a day that is on it's 4th iteration that month, but not a part of the 4th full week of that month, the patching starts earlier than expected, so you have to setup a second patch schedule to handle split weeks. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are utilizing Automox to handle monthly patching for OS updates and third party applications via patching schedules. We also have a schedule set that installs important patches daily if needed, but without forcing a restart. The downfall of doing that is if you install important patches without requiring reboot, then most clients don't get restarted until it's time for monthly patching. Review collected by and hosted on G2.com.

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Director of IT
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The overall layout and intuitive way to add endpoints. It is easy to divide them into groups and set schedules Review collected by and hosted on G2.com.

What do you dislike?

It is sometimes difficult to consistently apply patches, but that is more to do with the endpoint Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Well if you are installing it on a newer version of Mac OS make sure you have all of the security settings correct or it will not work Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The problem of constantly needing to patch in this day and age of hacking and malware! Review collected by and hosted on G2.com.

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Response from Molly Pals of Automox

Great feedback, John, and we agree with you! The patch orchestration is complex and while it's most of the way there, we believe we can improve it in the future. As for the MacOS challenge, we also see room for improvement here and have that on our roadmap for the near future. Thanks for the insight!

AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Everything they have to offer -

Patches and visibility,

Required Software,

Custom Policies allows for all sorts of fun things. Review collected by and hosted on G2.com.

What do you dislike?

They're still heavily evolving, but so far the largest negative impact has been the dashboard. Loading times are sometimes difficult to bare. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you're looking for an all in one patch/software solution, you can bet Automox will take care of it. If there's anything you think it's missing Automox will happily take your suggestion under advisement, and you shouldn't be surprised if you see it pop up in a new release. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Update compliance, remote support, and visibility for both. Review collected by and hosted on G2.com.

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Response from Molly Pals of Automox

Hi there! Thanks for the feedback! We're happy to hear our product has helped you improve your time usage and gain greater visibility into your environment. We understand and agree the Dashboard could use some improvement, it's in our plan to update!

sys admin
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Awesome tool to use. Good to have for patching remote systems. Set up is easy. Support and communication is spot on from Automox team. The UI is good and relatively affordable product to use for an organization. Review collected by and hosted on G2.com.

What do you dislike?

Nothing so far to dislike anything about it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go for it! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Patching made easy for remote systems. Review collected by and hosted on G2.com.

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Response from Molly Pals of Automox

Thank you for the great review, Yash!

AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Dashboard one for all to administer every customer's pc in one place. This thing does it all and also produces very handy reports that i can easily give to one of my customers. This thing is a lifesaver and also covers my rear by patching security loop holes that might not get patched. Review collected by and hosted on G2.com.

What do you dislike?

The customer service is good however it is hard to understand them sometimes and also the wait times have been long before. The waiting for the tickets responses has also seemed sometimes to lag but they do appear to be getting better. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Spend a little time getting it setup and get reports right and it will same you a ton of time and headaches down the road. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is making my medical customers stay Hipaa compliant by patching them and securing the pc as well as all my other customers making all of them up to date without me having to manage every single pc. Plus the reporting rocks!! Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Setup is a breeze, dashboard is clean and informative. Review collected by and hosted on G2.com.

What do you dislike?

Windows patches can be a pain. Needs more manual restarts than I care for. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Windows has done everything wrong this year with their patches. Automox makes my life easier. Review collected by and hosted on G2.com.

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Response from Molly Pals of Automox

We're glad to hear you like the setup and the dashboard gives you the quick information you need. We agree that restarts are a challenge and are actively working on improvements in this part of the user experience. Thanks so much for providing your thoughts!

UU
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

like how much granualarity it has with being able to patch all of our systems Review collected by and hosted on G2.com.

What do you dislike?

reporting could be better, would like to see better and more reports for fails and successes of patches Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

patching windows systems on pcs and servers Review collected by and hosted on G2.com.

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UU
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Lots of features, keeps us up to date on all patches all the time Review collected by and hosted on G2.com.

What do you dislike?

Reporting, wish there were more of them out there for us Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Patching workstations and servers Review collected by and hosted on G2.com.

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Vice President of Technology Strategy
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

User interface is easy. Install and management is a piece of cake. But the best, by far, is the ability to patch BYOD workstations in a manner that staff find agreeable. Review collected by and hosted on G2.com.

What do you dislike?

Really nothing. I would like improved ability to message end-users to let them know via Automox that we need them to restart their machine. Improved ability to label machines during install or set up individualized deployment links, but these are relatively minor quibbles. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try it! Now! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Patching BYOD workstations and Macs. Automox is the ONLY solution I have found that provides a non-intrusive and secure method of patching BYOD workstations as well as handling Macs and PCs and third-party software.

The challenge of patching BYOD is that people are (reasonably) reluctant to allow a company to install RMM software on their personal workstation. With Automox, I can communicate to staff exactly what we see on their workstation when we install Automox and assure them we do NOT have remote control capability or other privacy intrusion, but yet I can still push out patches and see patch status. This is INVALUABLE! Review collected by and hosted on G2.com.

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