--- title: Teamviewer DEX Reviews meta_title: 'Teamviewer DEX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 60 reviews by the users' company size, role or industry to find out how Teamviewer DEX works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 60 scale: '5' date_modified: '2026-09-28' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Teamviewer DEX Reviews **Vendor:** TeamViewer **Category:** [Digital Employee Experience (DEX) Management Software](https://www.g2.com/categories/digital-employee-experience-dex-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 60 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Teamviewer DEX The TeamViewer DEX platform is a real-time autonomous Digital Employee Experience (DEX) solution that fixes digital workforce problems fast and forever, improving compliance, reducing costs, and delivering a superior digital experience for users.​ Key Capabilities: Autonomous Digital Workplace Management​ Endpoint Troubleshooting Endpoint Automation Employee sentiment surveys and notifications Experience Analytics Patch management Virtual Assistant for ServiceNow ServiceNow embedded troubleshooting and remediation Application Experience Management (AXM) Hardware and software asset management Virtual Desktop Experience (VDX) Software Reclaim Content Distribution for Microsoft Configuration Manager Hardware Lifecycle Management Digital Experience Observability Real-time actions for Microsoft Intune Low code/no code automation​ AI insights and recommendations Business Impact dashboard M365 application monitoring Unified Communications app monitoring Network monitoring ## Teamviewer DEX Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **comprehensive feature set** of Teamviewer DEX, enhancing efficiency and user-friendliness in IT management. (7 reviews) - Users value the **automation features** of Teamviewer DEX, significantly enhancing efficiency in endpoint management and IT operations. (6 reviews) - Users value the **time-saving automation** features of Teamviewer DEX, enhancing efficiency in endpoint management and IT operations. (6 reviews) - Users appreciate the **ease of use** of TeamViewer DEX, facilitating quick implementation and efficient remote management. (4 reviews) - Users highlight the **easy implementation** of Teamviewer DEX, making it a seamless choice for IT operations. (3 reviews) - Intuitive (3 reviews) - Remote Access (3 reviews) - Remote Support (3 reviews) - Visibility (3 reviews) - Easy Access (2 reviews) **What users dislike:** - Users find a **steep learning curve** with TeamViewer DEX, particularly for newcomers navigating its complex features and UI. (4 reviews) - Users frequently experience **slow customer support** , which can hinder the overall effectiveness of Teamviewer DEX. (4 reviews) - Users find the **setup complexity** of Teamviewer DEX challenging, especially for newcomers and large environments requiring expert assistance. (3 reviews) - Users find the **license cost to be quite high** , especially for small teams or startups, limiting accessibility. (2 reviews) - Users find the **poor interface design** of Teamviewer DEX creates a learning curve and hinders user-friendliness. (2 reviews) - Users experience **slow performance** with Teamviewer DEX, particularly during fast-paced developments affecting customer support responsiveness. (2 reviews) - Delays (1 reviews) - Users feel the **lack of customization** in Teamviewer DEX limits their overall experience and flexibility. (1 reviews) - Users find the **interface overwhelming** , which can complicate navigation and usage of Teamviewer DEX. (1 reviews) - Remote Access Issues (1 reviews) ## Teamviewer DEX Reviews ### 1. An ideal software for my business! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 30, 2022 **What do you like best about Teamviewer DEX?** The most useful thing about 1E is that it creates a real performance tool for teams. I can see in real time the feedback from the field and the challenges of managers. It saves me time. **What do you dislike about Teamviewer DEX?** The first use is a little long to understand and it takes a first adaptation before using the software in an optimal way. However, this is not a problem at all and the software remains very easy to use over time **What problems is Teamviewer DEX solving and how is that benefiting you?** 1E solves team management problems. My collaborators can work together and bring up their problems and blockages quickly. We then work together to unblock what is needed and move forward on our issues ### 2. 1E Success with work from home support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 14, 2022 **What do you like best about Teamviewer DEX?** Tachyon "out of the box" instructions, and the ability to manage endpoints with an almost "zero touch" approach. **What do you dislike about Teamviewer DEX?** User account management. SSO integration and RBAC would be a big win, **What problems is Teamviewer DEX solving and how is that benefiting you?** Remote support, user experience, guaranteed state, as well user sentiment reports for a more positive "proactive" user experience, ### 3. 1E's tachyon is a great tool for quickly running queries and actions against the environment. **Rating:** 4.5/5.0 stars **Reviewed by:** Brian V. | Senior Security Engineer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 18, 2022 **What do you like best about Teamviewer DEX?** The speed at which 1E support can add new questions into tachyon for us. **What do you dislike about Teamviewer DEX?** Lack of customer-facing customizations in tachyon. **What problems is Teamviewer DEX solving and how is that benefiting you?** The biggest problem 1E solves for us is the ability to instantly query our machines for software that is installed, or if a file exists. ### 4. 1E Tachyon providing insights to drive UX to a new level **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 21, 2022 **What do you like best about Teamviewer DEX?** Not just the existing feature set is compelling, but the continuous development and evolution of the product ensures to me that the benefits of using Tachyon will continue to increase over time. **What do you dislike about Teamviewer DEX?** Following the recommendations of Tachyon to improve the overall user experience is time-consuming. This has nothing to do with the product, but needs to be considered as the real benefit to the organisation only can become realised, when actions are being taken following the recommendations and discoveries coming from Tachyon. **What problems is Teamviewer DEX solving and how is that benefiting you?** As pointed out above, the fact that concrete guidance and actionability is provided by Tachyon helps organisations tremendously to ensure enduser experience being kept on a high level ### 5. Review of 1E Tachyon **Rating:** 5.0/5.0 stars **Reviewed by:** Tim J. | Director, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** June 27, 2022 **What do you like best about Teamviewer DEX?** Integrated Platform
Guaranteed state which allows for real time remediation and self healing
Flexibility with scale language and instructions
Both objective and subjective experience data in a single pane of glass **What do you dislike about Teamviewer DEX?** Application monitoring down to the performance of the application
VDI monitoring
The UI, although getting better, could improve to make it more intuitive **What problems is Teamviewer DEX solving and how is that benefiting you?** Service desk ticket reduction
Self-healing
Self-service
Understanding end user experience ### 6. 1E products are very useful to IT **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 11, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Teamviewer DEX?** 1E products are very useful in detecting and mitigating the issues proactively **What do you dislike about Teamviewer DEX?** Nothing to dislike. All the products 1E provides is good **What problems is Teamviewer DEX solving and how is that benefiting you?** Device performance which in turn increases the employee satisfaction and productivity ### 7. 1E usage **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 30, 2022 **What do you like best about Teamviewer DEX?** Peer-to-peer is clever compared to Microsoft Intune Delivery Optimization that we use on other perimeters **What do you dislike about Teamviewer DEX?** debug can be tedious, like is a package is corrupted or not uploaded corectly **What problems is Teamviewer DEX solving and how is that benefiting you?** Bandwidth usage reduction of course, specifically for remote low bandwidth sites ### 8. Great tool with great UI and best in market support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 14, 2022 **What do you like best about Teamviewer DEX?** It works flawlessly without much human intervention, their support is also perfect. **What do you dislike about Teamviewer DEX?** None for now, things work pretty much as designed **Recommendations to others considering Teamviewer DEX:** make products more user friendly and advanced **What problems is Teamviewer DEX solving and how is that benefiting you?** To fulfil all our users on demand software request. ### 9. Tachyon developed software store solution for us !! **Rating:** 5.0/5.0 stars **Reviewed by:** Sunil kumar T. | Mr, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 08, 2019 **What do you like best about Teamviewer DEX?** Technical expertise & nature of work. Whole team is easy to talk & they make an awesome project delivery to us **What do you dislike about Teamviewer DEX?** Everything is good, so far everything was awesome. **What problems is Teamviewer DEX solving and how is that benefiting you?** They created a Software store for us through which users can install software. ### 10. Best tool for quick deployments **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 22, 2019 **What do you like best about Teamviewer DEX?** Automatic database publish script generating and backing up code before deploying to systems **What do you dislike about Teamviewer DEX?** Deployment is interrupted when an error occurs and have to start from scratch in that case(pre-deploying again) **What problems is Teamviewer DEX solving and how is that benefiting you?** It is beneficial tool in case when deploying heavy bunch of code to server as it is exhausting to manually move code to servers ## Teamviewer DEX Discussions - [What is 1E used for?](https://www.g2.com/discussions/what-is-1e-used-for) - [View Teamviewer DEX pricing details and edition comparison](https://www.g2.com/products/teamviewer-dex/reviews?open_modal_url=%2Fproducts%2Fteamviewer-dex%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fteamviewer-dex%252Freviews&source=sticky_header_pin&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-09-29+00%3A22%3A57+-0500&secure%5Bsession_id%5D=39356957-ea53-4865-b9a5-2254035aee07&secure%5Btoken%5D=ba5ce4200e2beaf2ad8da9be8bdf9c1520719039bef8c6d32827dbfddc385275&format=llm_user) ## Teamviewer DEX Features **ServiceNow Apps** - ServiceNow Integration - Value **Experience** - Telemetry Collection - Feedback **Generative AI** - AI Text Summarization **Generative AI - Autonomous Endpoint Management** - Behavioral Analysis - Adaptive - Predictive **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Management** - Digital Experience Score - Alerts - Budget Analysis - Remediation - Optimization **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Monitoring and Management - Autonomous Endpoint Management** - Patch Management - Oversees - Self-Healing - Centralized Dashboard **Vulnerability Prevention** - Endpoint Intelligence - Malware Detection **Performance** - Troubleshooting - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring **Security Management** - Incident Reports - Security Validation - Compliance ## Top Teamviewer DEX Alternatives - [Nexthink](https://www.g2.com/products/nexthink/reviews) - 4.6/5.0 (356 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,990 reviews) - [Remote Monitoring and Management](https://www.g2.com/products/remote-monitoring-and-management/reviews) - 4.6/5.0 (1,254 reviews)