Best AI Agents - Page 7

How Many AI Agents Products Does G2 Track?

Total Products under this Category: 5,022

Category Stats (Oct 2026)

  • Average Rating: 4.64/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: modus (+5.26%) - Among all products in this category, modus recorded the largest rating increase compared to last month

Last updated: October 13, 2026

How Does G2 Rank AI Agents Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 359,600+ Authentic Reviews
  • 5,022+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Agents

G2 Grid® for AI Agents plotting products by satisfaction and market presence

Highlighted products: Salesforce Agentforce, Rippling, ClickUp, Notion, HiBob HRIS, Microsoft Copilot, Insider One, and Retell AI.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=rippling&focus%5B%5D=clickup&focus%5B%5D=notion&focus%5B%5D=hibob-hris&focus%5B%5D=microsoft-copilot-2026-08-27&focus%5B%5D=insider-one&focus%5B%5D=retell-ai)

WRITER

WRITER is where the world’s leading enterprises orchestrate AI-powered work. With WRITER’s end-to-end platform, teams can build, activate, and supervise AI agents that are grounded in their company’s data and fueled by WRITER’s enterprise-grade LLMs. From faster product launches to deeper financial research to better clinical trials, companies are quickly transforming their most important business processes for the AI era in partnership with WRITER. Founded in 2020, WRITER delivers unmatched ROI for hundreds of customers like Accenture, Marriott, Uber, and Vanguard and is backed by investors including Premji Invest, Radical Ventures, ICONIQ Growth, Insight Partners, Balderton, B Capital, Salesforce Ventures, Adobe Ventures, Citi Ventures, IBM Ventures, and others.

Average Rating: 4.4/5.0

Total Reviews: 128

Who Is the Company Behind WRITER?

  • Seller: WRITER
  • Company Website:
  • Year Founded: 2020
  • HQ Location: San Francisco, California
  • Twitter: @Get_Writer
    7,596 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    644 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 50% Small, 27% Medium

What Do G2 Reviewers Say About WRITER?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of WRITER, praising its straightforward setup and enhanced productivity across tasks.
  • Users find WRITER incredibly valuable for enhancing productivity, streamlining tasks and ensuring brand voice consistency in content creation.
  • Users find WRITER's AI writing assistance invaluable for boosting productivity and enhancing creative workflows seamlessly.
  • Users value WRITER for its brand voice consistency, significantly enhancing content quality and efficiency across teams.
  • Users value the writing improvement features of WRITER, enhancing their creativity and streamlining content creation.
Cons
  • Users face a notable learning curve with WRITER, requiring extra time to adapt and familiarize themselves with its features.
  • Users feel that WRITER experiences a lack of creativity, leading to repetitive and less engaging outputs.
  • Users experience a steep learning curve during setup and onboarding, requiring time to fully understand the tool.
  • Users find the AI quality lacking with robotic outputs, making it difficult to fully leverage the platform's potential.
  • Users notice the poor writing quality of WRITER, finding outputs to be robotic and lacking originality.

What Are Recent G2 Reviews of WRITER?

What Are G2 Users Discussing About WRITER?

Resolve

Resolve is creating the future of agentic automation and orchestration for IT teams to drive resilience, agility, and innovation across the business. The Resolve platform gives IT and network operations teams time back to focus on strategic priorities with automation and orchestration capabilities that reduce alert noise by up to 80%, resolve incidents in minutes instead of hours, and scale operations efficiently. Forward-thinking global enterprises trust Resolve to drive operational efficiency and scale autonomous IT and network operations. Learn more at resolve.io.

Average Rating: 4.6/5.0

Total Reviews: 47

Who Is the Company Behind Resolve?

  • Seller: Resolve
  • Year Founded: 2014
  • HQ Location: Campbell, California
  • LinkedIn® Page: www.linkedin.com
    127 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 55% Large, 34% Medium

What Do G2 Reviewers Say About Resolve?

AI-generated summary from verified user reviews

Pros
  • Users praise the unparalleled customer support of Resolve, providing prompt and knowledgeable assistance enhancing user experience.
  • Users value the efficiency improvement from Resolve, highlighting seamless integration and rapid issue resolution.
  • Users commend the significant productivity improvement provided by Resolve, enabling quick issue resolution and efficient user experiences.
  • Users value the business growth potential of Resolve, enabling teams to efficiently complete projects and adapt code easily.
  • Users value the collaboration features of Resolve, enhancing teamwork and accelerating project completion with reusable code.
Cons
  • Users face dependency issues with permissions and integrations, requiring dedicated resources for optimal functionality.
  • Users note a learning curve with Resolve's full feature utilization, requiring attention and proper training for best results.
  • Users struggle with access limitations, finding it challenging to manage permissions for certain features in Resolve.
  • Users face challenges with access restrictions, struggling to manage permissions for certain features within the system.
  • Users struggle with complex permission settings, making it challenging to grant access to specific features smoothly.

What Are Recent G2 Reviews of Resolve?

What Are G2 Users Discussing About Resolve?

Observe.AI

Observe.AI is an advanced AI Agents platform specifically designed to enhance customer experience (CX) by enabling organizations to provide faster, smarter, and more efficient customer service at scale. This innovative solution allows businesses to deploy specialized AI agents that autonomously manage tasks throughout the entire customer experience lifecycle. From engaging in customer conversations to supporting frontline teams and optimizing operational workflows, Observe.AI streamlines processes to meet the demands of modern customer service. Targeted at businesses seeking to improve their customer interactions, Observe.AI is particularly beneficial for organizations that handle high volumes of customer inquiries and require consistent, high-quality service. The platform is suitable for various industries, including e-commerce, healthcare, and technology, where customer satisfaction is paramount. By leveraging AI agents, companies can ensure that their customer service operations are not only efficient but also capable of adapting to the dynamic needs of their clientele. Each AI agent within the Observe.AI platform is purpose-built for specific roles, equipped with the ability to understand context, make informed decisions, and take appropriate actions. This functionality allows organizations to enhance resolution speeds and elevate service quality while simultaneously reducing operational costs. By automating routine tasks, Observe.AI empowers frontline teams to concentrate on higher-value work, fostering a more productive and engaged workforce. The platform's CX-native foundation ensures seamless integration with existing systems and processes, making it easier for businesses to implement and scale their customer service operations. Observe.AI has successfully collaborated with global brands such as DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, demonstrating its capability to improve customer satisfaction and boost productivity across diverse sectors. By delivering consistent and scalable performance in every customer interaction, Observe.AI stands out as a comprehensive solution for organizations looking to elevate their customer experience strategy. In summary, Observe.AI offers a robust framework for organizations aiming to enhance their customer service capabilities through the deployment of intelligent AI agents. By focusing on specialized roles and continuous improvement, the platform not only optimizes operational efficiency but also drives better outcomes for both customers and businesses alike.

Average Rating: 4.6/5.0

Total Reviews: 278

Who Is the Company Behind Observe.AI?

  • Seller: Observe.AI
  • Company Website:
  • Year Founded: 2017
  • HQ Location: San Francisco, California
  • Twitter: @observeAI
    1,521 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    350 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Assistant Quality Assurance, Quality Analyst
  • Top Industries: Outsourcing/Offshoring, Consumer Services
  • Company Size: 60% Medium, 27% Small

What Do G2 Reviewers Say About Observe.AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Observe.AI, making their jobs smoother and more effective in reporting.
  • Users value the efficiency of Observe.AI, enhancing agent performance through actionable insights and consistent evaluations.
  • Users find Observe.AI extremely helpful for call analysis, coaching, and efficient team collaboration and support.
  • Users love the advanced AI intelligence of Observe.AI, enhancing coaching, analytics, and overall agent performance effortlessly.
  • Users find the coaching feature of Observe.AI invaluable for enhancing agent performance and streamlining feedback sessions.
Cons
  • Users face significant accuracy issues with Observe.AI, including unreliable detection and missed moments during interactions.
  • Users highlight the inaccuracy of Observe.AI, citing issues with detection, implementation, and overall product reliability.
  • Users report inaccurate data analysis that leads to false positives and dissatisfaction with customer interaction handling.
  • Users experience frequent call issues with Observe.AI, leading to frustration and a lack of trust in the service.
  • Users express frustration over missing features in Observe.AI, noting limitations in language support and reporting capabilities.

What Are Recent G2 Reviews of Observe.AI?

What Are G2 Users Discussing About Observe.AI?

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Outreach

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, and Verizon to name a few. To learn more, please visit www.outreach.io.

Average Rating: 4.3/5.0

Total Reviews: 3,594

Who Is the Company Behind Outreach?

  • Seller: Outreach
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Seattle, WA
  • Twitter: @outreach_io
    7,689 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5,190 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Sales Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Medium, 22% Large

What Do G2 Reviewers Say About Outreach?

AI-generated summary from verified user reviews

Pros
  • Users find Outreach to be easy to use, simplifying follow-ups and enhancing tracking capabilities for contacts.
  • Users value the superior user interface of Outreach, enhancing personalized messaging and efficient pipeline management.
  • Users value the automation and sequencing capabilities of Outreach, enhancing efficiency in prospecting and communications.
  • Users appreciate the ease of organization and follow-ups that Outreach provides, streamlining their outreach efforts effectively.
  • Users find that Outreach offers significant time-saving automation, allowing for efficient engagement and streamlined communication.
Cons
  • Users find a lack of in-depth analytics and automation features in Outreach, impacting email performance and functionality.
  • Users find a steep learning curve with Outreach, making it challenging to fully utilize its features effectively.
  • Users find Outreach difficult to navigate due to its numerous options and experience challenges in managing prospects effectively.
  • Users find the limited customization of Outreach's reporting features to be a significant drawback affecting usability.
  • Users experience poor customer support, facing unresolved issues and a frustrating lack of flexibility with Outreach.

What Are Recent G2 Reviews of Outreach?

LimeChat

LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Science, Planet54, BlueTokai, Sometime By Asian Designers, Juicy Chemistry, it helps brands automate and personalize conversations throughout the buying journey, across all channels. Whether you are looking to reduce customer acquisition costs, increase sales, boost retention, or automate customer support, LimeChat’s product suite helps you with all of these and much more. LimeChat’s marquee products include a Human-Level Chatbot, WhatsApp Conversational Marketing, Omnichannel Helpdesk, and Click-to-Messenger ads. How does it differentiate from the competition? — While all other bots are generalized automation solutions that dilute their efficacy, LimeChat is exclusively built for eCommerce brands, thus delivering stellar results. 10X faster in the implementation Delivers 70% Automation & 10% conversions on chat — 2-way WhatsApp marketing campaigns, powered by AI conversations — Brands can reply instantly to customers who respond to the campaigns and keep them engaged with human-level AI — One single platform to control everything — conversations from all channels (FB Messenger, Instagram DM and comments, WhatsApp, Live Chat, Email), bot, campaigns, agent performance, and analytics

Average Rating: 4.6/5.0

Total Reviews: 31

Who Is the Company Behind LimeChat?

  • Seller: Limechat
  • Year Founded: 2020
  • HQ Location: Bengaluru, IN
  • Twitter: @LimeChatAI
    310 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    89 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Health, Wellness and Fitness, Consumer Goods
  • Company Size: 61% Small, 39% Medium

What Do G2 Reviewers Say About LimeChat?

AI-generated summary from verified user reviews

Pros
  • Users praise the responsive customer support of LimeChat, highlighting effective onboarding and timely assistance from the team.
  • Users appreciate the robust bot flow of LimeChat, enhancing customer experience and reducing response times significantly.
  • Users praise LimeChat for its helpful support team, ensuring smooth onboarding and effective problem resolution.
  • Users find LimeChat's ease of use refreshing, thanks to its smooth integration and user-friendly design.
  • Users appreciate the excellent customer support from LimeChat, ensuring smooth onboarding and timely solutions for issues.
Cons
  • Users report chatbot issues including glitches and high failure rates with WhatsApp broadcasting, despite helpful support.
  • Users report software bugs in LimeChat, particularly with integration and mobile app performance affecting usability.
  • Users experience glitches in the chat functionality and suggest improvements for a smoother communication process.
  • Users report chat management issues due to glitches and difficulties with WhatsApp broadcasting and user data upload.
  • Users find the monthly pricing a bit high, but acknowledge that the features justify the cost.

What Are Recent G2 Reviews of LimeChat?

What Are G2 Users Discussing About LimeChat?

ElevenLabs

ElevenLabs is a Voice AI company building the infrastructure for communication and creation with technology. What started as a single human-like voice model has expanded into a full platform spanning speech, music, image, and video, built around three products: ElevenCreative, ElevenAgents, and ElevenAPI. ElevenCreative gives creators and marketers everything they need to generate and edit speech, music, image, and video, all in one browser-based workspace. Core capabilities include Eleven v3 for expressive Text to Speech in 70+ languages, Scribe v2 for Speech to Text, Voice Design and Voice Cloning for character creation, and Dubbing for full-scale localization. Teams also use it for AI Sound Effects, AI Music, and Image and Video generation, alongside production tools like Studio and Voice Library. ElevenAgents enables businesses to deploy voice and chat agents at scale, with the integrations, testing, and monitoring needed for reliable customer experiences across sales, support, and operations. ElevenAPI provides programmatic access to ElevenLabs AI models for voice, music, sound effects, dubbing, and transcription, so developers can integrate these capabilities directly into their applications, workflows, and production pipelines. Enterprises integrate via SOC 2 Type 2-certified APIs and SDKs. Safety measures including Speech Classifier, watermarking, and granular voice usage controls, are built into the platform. From content creation and localization to intelligent automation, ElevenLabs unites creativity and communication, empowering teams to create, converse, and connect in any language, medium, or voice.

Average Rating: 4.5/5.0

Total Reviews: 1,269

Who Is the Company Behind ElevenLabs?

  • Seller: Eleven Labs
  • Company Website:
  • Year Founded: 2022
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    1,296 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 73% Small, 7% Medium

What Do G2 Reviewers Say About ElevenLabs?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of ElevenLabs, allowing for quick setup and efficient task completion.
  • Users appreciate the impressive quality of ElevenLabs, highlighting its natural voices and seamless user experience.
  • Users value the speed and reliability of ElevenLabs, allowing efficient task completion and enhanced production quality.
  • Users appreciate the impressive voice quality and ease of use of ElevenLabs for creating seamless voice agents.
  • Users appreciate the easy setup of ElevenLabs, allowing for a smooth integration into their workflow.
Cons
  • Users find the pricing structure quite expensive, especially for high-volume usage and with non-carryover of unused credits.
  • Users report that directing AI voice talent and integration processes need improvement, causing challenges in usability and setup.
  • Users find the pricing issues limiting, especially with high-volume needs and non-carryover credits, affecting usability.
  • Users highlight the missing features like custom datasets and flexible pricing that limit their overall experience.
  • Users experience pronunciation issues with ElevenLabs, leading to inaccuracies and frustration in voice output.

What Are Recent G2 Reviews of ElevenLabs?

Assembled AI

Assembled AI is an AI-powered customer support automation and workforce management platform built for modern support and contact center teams. It enables organizations to deploy AI agents across chat, email, and voice while equipping human agents with real-time AI assistance to improve speed, quality, and operational efficiency. As a support automation platform, Assembled AI allows teams to launch autonomous AI agents that can fully resolve customer inquiries end to end. These AI agents answer questions, execute account-level actions, follow complex workflows, and adhere to brand voice and compliance guardrails. This helps organizations increase deflection, reduce average handle time (AHT), and scale support without proportionally increasing headcount. For conversations that require human involvement, Assembled AI provides AI agent assist capabilities directly within existing ticketing and CRM systems. The platform surfaces knowledge, drafts responses, recommends next-best actions, and enables one-click task execution. This improves first-contact resolution, accelerates new agent ramp time, and increases overall customer satisfaction (CSAT). Unlike standalone chatbots or generic AI tools, Assembled AI integrates directly into existing support operations. It is designed to work alongside established processes, policies, and escalation paths rather than replacing them. In addition to AI automation, Assembled offers workforce management features including AI-powered forecasting, scheduling, and performance visibility across both AI agent and human support channels. This unified approach gives support leaders a comprehensive view of capacity, automation impact, and cost optimization. Assembled AI helps support organizations automate phone, chat, and email support, improve service quality, and operate more efficiently as customer volume and complexity grow.

Average Rating: 4.8/5.0

Total Reviews: 25

Who Is the Company Behind Assembled AI?

  • Seller: Assembled
  • Company Website:
  • Year Founded: 2018
  • HQ Location: San Francisco, California
  • Twitter: @assembledhq
    372 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    130 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 60% Medium, 20% Small

What Do G2 Reviewers Say About Assembled AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of Assembled AI, making it simple to navigate and utilize effectively.
  • Users value the commitment to understanding customer needs, enhancing the overall satisfaction and collaboration with Assembled AI.
  • Users value Assembled AI's highly responsive customer support, enhancing their collaboration and user experience significantly.
  • Users highlight the helpful customer support of Assembled AI, praising their collaboration and responsiveness during implementation and use.
  • Users highlight the deep partnership and responsiveness of Assembled AI, enhancing customer support through effective collaboration.
Cons
  • Users face integration issues with Assembled AI, particularly with sync delays and limitations in API functionalities.
  • Users experience slow loading times with Assembled AI, which can hinder efficient email response drafting and syncing.
  • Users experience slower performance with Assembled AI, particularly when drafting responses and syncing with Salesforce.
  • Users note the need for improvements in integration and case handling to enhance overall functionality and user experience.
  • Users notice a steep learning curve with Assembled AI, making training new team members challenging and less efficient.

What Are Recent G2 Reviews of Assembled AI?

Jason AI

Jason AI SDR Agent – AI-powered sales assistant to sell your product Who’s Jason For? Small teams, big ambitions? You don’t need to hire more SDRs. Let Jason take care of prospecting, research, and follow-ups, while you focus on the big picture. Growing businesses – As you scale, keeping your outreach personal becomes more challenging. Jason ensures every message feels like it’s coming from you—no matter how many leads you're reaching. Global enterprises – Looking to expand? Jason speaks multiple languages and connects with prospects from over 150 countries. Breaking into new markets has never been easier. What Makes Jason Different? Non-stop prospecting Jason doesn’t clock out. He’s always on, digging through over 1 billion B2B contacts to find the right leads. Smart research and personalization Jason doesn’t just scrape data—he digs deep. He pulls insights from LinkedIn, company sites, and social media to create real, meaningful outreach. Instead of “Hi {{First name}},” Jason might say, “Hey [Prospect], loved your post on [topic]! Let’s talk about how we can help you take it further.” It’s like catching up with a friend who’s always in the know. Multichannel outreach Jason handles email, LinkedIn, and phone calls—whatever your prospect prefers. He builds outreach sequences that match their behavior, so you stay top of mind without being pushy. Perfectly crafted messages Worried that AI outreach might sound robotic, too generic or worse—full of mistakes? Don’t be. With Jason, you can rest easy. Each email is double-checked using the latest tech, ensuring your outreach sounds human, professional, and, most importantly, error-free. You won’t need to review or edit every message—Jason’s the first AI SDR you can truly rely on. Global reach Want to connect with prospects in different languages or markets? Jason’s multilingual capabilities help you break barriers, reaching prospects across 150+ countries. You can expand globally without the headache of managing time zones or translation issues. Reply management When a prospect replies, Jason jumps right in, picking up the conversation like it never stopped. He matches your tone, follows your strategy, and pulls in key details from your docs to keep things on track. If it makes sense, he’ll even attach relevant media, turning a simple reply into a conversation that moves your prospect closer to saying "yes." Effortless scheduling No more back-and-forth trying to find a meeting time. Jason syncs with your calendar, finds open slots, and books meetings with your prospects. You just show up, ready to close the deal. Jason is created to become your partner in sales, handling the time-consuming tasks that take your team away from what they do best: building relationships and closing deals. By customizing outreach, researching prospects, and managing replies, Jason allows your team to focus on building relationships and closing deals. With Jason, you’re not just automating sales, you’re making them smarter. Give him a go, and let him handle the busywork so you can focus on what really matters.

Average Rating: 4.9/5.0

Total Reviews: 14

Who Is the Company Behind Jason AI?

  • Seller: Reply.io
  • Year Founded: 2016
  • HQ Location: San Jose, US
  • Twitter: @ReplyAppTeam
    1,769 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    102 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 64% Small, 36% Medium

What Are Recent G2 Reviews of Jason AI?

Amazon Connect

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

Average Rating: 4.4/5.0

Total Reviews: 83

Who Is the Company Behind Amazon Connect?

  • Seller: Amazon Web Services (AWS)
  • Year Founded: 2006
  • HQ Location: Seattle, WA
  • Twitter: @awscloud
    2,232,483 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    148,266 employees on LinkedIn®
  • Ownership: NASDAQ: AMZN

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 49% Medium, 30% Large

What Do G2 Reviewers Say About Amazon Connect?

AI-generated summary from verified user reviews

Pros
  • Users find Amazon Connect to be very easy to set up and use, enhancing their remote customer service experience.
  • Users value the efficiency of Amazon Connect, appreciating its easy setup, scalability, and powerful analytics features.
  • Users praise the flexibility and scalability of Amazon Connect, enabling easy customization and integration with AWS services.
  • Users find the easy setup of Amazon Connect particularly beneficial for scaling and customizing their contact solutions.
  • Users love the easy setup and scalability of Amazon Connect, enhancing business operations with powerful features.
Cons
  • Users find the setup and management complex, particularly teams lacking deep AWS expertise, impacting usability.
  • Users find the complex setup and management of Amazon Connect challenging, particularly for teams lacking AWS expertise.
  • Users find the difficult setup of Amazon Connect challenging, particularly if lacking AWS experience.
  • Users report that improvements are needed in Amazon Connect's documentation and integration reliability for smoother functionality.
  • Users find the initial difficulties in setup and management challenging, particularly without prior AWS experience.

What Are Recent G2 Reviews of Amazon Connect?

What Are G2 Users Discussing About Amazon Connect?

FPT.AI

FPT.AI is a comprehensive AI platform for business, aiming to elevate customer experience, increase productivity, improve employee experience, and optimize operating expenses. Established in 2017, FPT.AI offers a comprehensive AI platform with 05 inclusive solutions: Conversational AI, AI Contact Center Enhancement, Digital Customer Onboarding, Intelligent Document Processing, and AI Mentor. Currently, FPT.AI has empowered over 1000 enterprises in 15 countries to increase 67% productivity and save 40% operating costs, along with 10220 virtual assistants that are automating 200M+ interactions per month, serving more than 20 million end-users.

Average Rating: 4.6/5.0

Total Reviews: 42

Who Is the Company Behind FPT.AI?

  • Seller: FPT.AI
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Hanoi, VN
  • Twitter: @fpt_ai
    31 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 45% Medium, 40% Small

What Do G2 Reviewers Say About FPT.AI?

AI-generated summary from verified user reviews

Pros
  • Users find FPT.AI's platform to be intuitive and easy to navigate, making it accessible even for non-technical users.
  • Users appreciate the easy integrations of FPT.AI, enabling swift implementation and seamless tech stack alignment.
  • Users appreciate the comprehensive AI solutions of FPT.AI, enhancing customer interactions through an easy-to-use interface.
  • Users commend FPT.AI for its impressive conversational accuracy, enhancing natural language understanding and user experience.
  • Users appreciate the user-friendly API integration of FPT.AI, facilitating quick deployment and ease of use.
Cons
  • Users report limited customization and language support, hindering effective conversation management and brand alignment.
  • Users find the platform customization complex, making the setup process challenging and time-consuming.
  • Users note that the cost limitations of FPT.AI create barriers for small businesses seeking advanced features.
  • Users find the difficult installation process time-consuming and challenging, especially for those without technical knowledge.
  • Users highlight documentation issues that lead to delays and difficulties in implementing newer features effectively.

What Are Recent G2 Reviews of FPT.AI?

Evly

Evly is an AI assistant designed to enhance your customer service, built by support veterans who understand what actually works. Unlike other AI, Evly actually gets your business, seamlessly integrating into your CRMs and workflows. Why Evly? Evly will let you handle 85% of routine requests in under 15 seconds and in more than 95 languages, anytime. Our AI delivers human-like responses across 6+ industries while your team focuses on complex issues. Key benefits highlighted - Lightning-fast 15-second response times for common queries - Complete automation of routine tasks (cancellations, transactions, changes) - 95+ language support for global customers - Seamless integration with existing tools and workflows - Deep analytics for continuous improvement - 24/7 omnichannel coverage Evly is that one AI that adapts to you and works for you, not the other way around.

Average Rating: 4.9/5.0

Total Reviews: 22

Who Is the Company Behind Evly?

  • Seller: Everhelp
  • Year Founded: 2021
  • HQ Location: Warsaw, PL
  • LinkedIn® Page: www.linkedin.com
    209 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 123% Small, 18% Medium

What Do G2 Reviewers Say About Evly?

AI-generated summary from verified user reviews

Pros
  • Users find Evly's ease of use remarkable, enhancing productivity and streamlining team communication effortlessly.
  • Users value the automation capabilities of Evly, significantly improving efficiency and reducing workload for their teams.
  • Users commend Evly for its exceptional automation and quick response times, significantly enhancing customer satisfaction.
  • Users highly value the seamless connectivity of Evly, enabling instant and efficient communication across systems and languages.
  • Users value Evly's efficient tracking, as it handles repetitive inquiries, ensuring quick customer responses anytime.
Cons
  • Users experience dashboard issues with layout and compactness, which could enhance overall user experience and efficiency.
  • Users find the difficult setup of Evly a bit time-consuming, but manageable with assistance during the process.
  • Users note a steep learning curve for Evly, requiring time for setup and training before enjoying its benefits.
  • Users note some initial language accuracy issues with Evly, but improvements were made over time with feedback.
  • Users find difficult implementation to be time-consuming, but believe the service quality makes it worthwhile.

What Are Recent G2 Reviews of Evly?

Workleap

Workleap is the agentic platform that makes managers the most impactful role in your organization. It proactively handles the work that slows down leaders and drives high-performing teams. From preparing 1:1s, drafting performance reviews, spotting engagement trends, recognizing employees, or keeping track of action items, Workleap is the agent that always takes the right action to keep managers on top of their game. With Workleap, smaller HR teams punch above their weight. We bring essential people programs like engagement, performance management, and compensation into one system, which makes listening, connecting the dots, and making smart decisions routine. Over 70,000 leaders worldwide choose Workleap. Don’t leave great management to chance. Engagement Workleap has always-on engagement & feedback features built for HR and managers. We combine surveys, feedback, and recognition data to deliver clear insights on who's thriving and who’s about to disengage. Performance management Workleap puts a stop to ineffective end-of-the-year reviews. We offer flexible review cycles, customizable workflows, peer feedback summaries, and review drafting that create recurrent moments for growth between leaders and teams. Compensation Workleap is the intuitive compensation engine that empowers HR, Finance, and people managers to make smarter, faster pay decisions through one purpose-built, streamlined workflow.

Average Rating: 4.3/5.0

Total Reviews: 1,058

Who Is the Company Behind Workleap?

  • Seller: Workleap
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Montréal, Québec, Canada
  • Twitter: @WorkleapHQ
    1,132 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    376 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Operations Manager, Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 60% Medium, 24% Small

What Do G2 Reviewers Say About Workleap?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Workleap, as it's intuitive and accessible for everyone involved.
  • Users appreciate the communication features of Workleap, promoting genuine conversations and team engagement in a positive work culture.
  • Users appreciate how Workleap promotes a positive, people-first experience that enhances engagement and fosters meaningful conversations.
  • Users appreciate the people-first experience of Workleap, fostering genuine conversations and enhancing team dynamics.
  • Users value the intuitive design of Workleap, facilitating easy navigation and enhancing team collaboration and management.
Cons
  • Users note the limited features of Workleap, especially regarding performance metrics and onboarding automation.
  • Users note the missing features in Workleap that hinder customization and integration with other tools.
  • Users face issues with slow customer support and inadequate reporting features, impacting their overall experience with Workleap.
  • Users face integration issues due to a lack of standardized metrics and syncing capabilities with other systems.
  • Users find the learning curve challenging, as some features can be complex and overwhelming for new users.

What Are Recent G2 Reviews of Workleap?

What Are G2 Users Discussing About Workleap?

AiSDR

AiSDR is a fully autonomous AI sales agent that sends deeply researched, high-converting outreach. AiSDR runs every stage of outreach, from pinpointing high-intent prospects with buyer readiness signals to holding two-way conversations over email and LinkedIn, as well as generating tailored call scripts for human-powered calling with Aircall. Trusted by 250+ companies, AiSDR sits among the top three AI SDR platforms according to TechCrunch because of its ability to understand and adjust to context to run meaningful conversations in each client's tone, and delivering replies in under 10 minutes. This way teams are protected from pipeline poverty, and can focus on closing deals. Why clients choose AiSDR: 1. Ami AI – an AI GTM agent that decides who to target and why now, builds the campaign, launches it in one click, then watches results and fixes what slips. 2. IP-protected AI configuration – AiSDR configures every campaign to mirror your playbooks and outreach logic, with hands-on tuning from AiSDR’s team on Team plans. 3. Prospecting with buyer-intent signals – Live AI search lets you use any publicly available information for qualifying leads and building lists on demand. Technologies in use, hiring momentum, news mentions, funding/ARR data, web search trends and more are combined to gauge purchase readiness and personalize copy automatically. 4. Granular website-visitor tracking – Our enriched match logic de-anonymises ~25 % of traffic with 97 % accuracy, turning anonymous visits into live campaigns. 5. Social-signal prospecting on LinkedIn – Track profile visits, likes, comments on any public post (competitor, influencer, or your own) and route engaged users straight into sequences. 6. Advanced ICP profiling & research – For every lead, AiSDR analyzes real-time signals (online behavior, interests, tone of voice, decision style, recent role changes, public activity) to craft messages that feel 1-to-1. 7. Most flexible sequence builder on the market - Create custom sequences with adjustable times between steps and number of touchpoints, uniting emails, LinkedIn DMs and InMail, and call steps into one flow. Add AI-powered memes, videos, and voice notes to break through the noise. 8. Software consolidation in one flow – Prospect discovery, email generation, sending, and CRM logging happen inside a single AiSDR workflow. No stitching of point tools. 9. Pre-configured outreach infrastructure – AiSDR supplies email infrastructure with lookalike domains, continuous warmup, persona logic, and best-practice workflows. You launch campaigns with zero prompt writing. Clients can pull leads using AiSDR’s Live AI search, triple-verified for < 5 % bounce rate. 10. Campaign-based GTM automations – Follow-ups, low-intent nurturing, and call-task creation (complete with objection-handling talk tracks) post to HubSpot automatically through native two-way integration. 11. Dedicated GTM engineer – Continuous performance tuning, tactic reviews, and AI tweaks are included for every client on Team plans. No extra fees. Proven results: - 5-8.5% reply rate - 1-3 meetings booked per each 100 leads - 20,000+ meetings booked for clients - AI landed meetings for clients with Disney, Netflix, Wells Fargo, Klarna, Versace, Gucci, Delta, Jack in the Box, Bank of America, MasterCard, Airbnb, and more! AiSDR unites prospecting, personalization, engagement, and qualification in one platform, generating reliable pipeline by automating a variety of GTM sales plays, so you can book more and stress less.

Average Rating: 4.6/5.0

Total Reviews: 102

Who Is the Company Behind AiSDR?

  • Seller: AiSDR Inc.
  • Company Website:
  • Year Founded: 2023
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    50 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 73% Small, 25% Medium

What Do G2 Reviewers Say About AiSDR?

AI-generated summary from verified user reviews

Pros
  • Users rave about the exceptional customer support from AiSDR, describing it as the best they've experienced.
  • Users commend the exceptional customer support of AiSDR, highlighting their prompt and friendly assistance.
  • Users commend AiSDR for its ease of use, highlighting a smooth onboarding process and responsive support.
  • Users love the automation capabilities of AiSDR, enabling efficient campaign management and effective outreach with minimal effort.
  • Users find AiSDR a time-saving solution, streamlining cold outreach and eliminating the need for multiple systems.
Cons
  • Users note a steep learning curve with AiSDR, as setup and some features feel underdeveloped and confusing.
  • Users find that the AI sometimes intervenes too early in conversations, necessitating ongoing manual monitoring for optimal engagement.
  • Users notice inaccuracy in tools and analytics, leading to confusion and a cluttered dashboard experience.
  • Users face email issues, such as limited email options and complications with CC'ing teammates in responses.
  • Users report integration issues with AiSDR, limiting functionality and customization across various platforms and campaigns.

What Are Recent G2 Reviews of AiSDR?

Ringg AI

Ringg AI is an enterprise-grade platform for building, deploying, and scaling production-ready conversational AI agents across voice, WhatsApp, web, and browser channels. It gives teams control across the entire lifecycle of automation, from agent creation and knowledge management to workflow orchestration, integrations, analytics, evaluations, and continuous optimization. Built for high-stakes workflows such as customer support, collections, lead qualification, KYC, appointment booking, and inbound operations, Ringg enables businesses to create agents that understand context, follow complex workflows, use business tools, and take action. Teams can design conversations without code, connect their existing systems, and deliver fast, natural, interruption-ready interactions across channels. Ringg supports more than individual conversations. Its agents can qualify leads, schedule appointments, confirm orders, answer questions, update customer records, trigger actions, and complete business processes. Visual workflow tools make it possible to define conditions, variables, API requests, wait steps, and handoffs in one place. From first contact through follow-up, every interaction can be connected to the right data, workflow, and business system. This enables teams to reduce manual work, respond faster, maintain consistent service quality, and scale operations without adding unnecessary headcount across growing customer volumes. What sets Ringg AI apart is its end-to-end orchestration layer. The platform connects conversations, tools, data, and actions while automatically monitoring agent performance. Built-in analytics and evaluations help teams understand outcomes, identify issues, and improve experiences over time. Whether businesses are automating voice operations or expanding across digital channels, Ringg helps them manage customer interactions at scale with greater consistency, visibility, and control.

Average Rating: 4.7/5.0

Total Reviews: 29

Who Is the Company Behind Ringg AI?

  • Seller: Ringg AI
  • Company Website:
  • Year Founded: 2023
  • HQ Location: Bengaluru, IN
  • LinkedIn® Page: www.linkedin.com
    45 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 59% Small, 24% Medium

What Do G2 Reviewers Say About Ringg AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of setup with Ringg AI, facilitated by personalized support and a self-serve model.
  • Users value the efficient automation of calls by Ringg AI, significantly enhancing lead generation and user experience.
  • Users commend the exceptional customer support of Ringg AI, facilitating easy onboarding and prompt assistance throughout the experience.
  • Users appreciate the effective customer engagement provided by Ringg AI, transforming financial sales into a listening experience.
  • Users appreciate the human-like call experience of Ringg AI, which enhances efficiency and lead generation significantly.
Cons
  • Users express the need for improved language support, particularly for regional languages beyond just Hindi and English.
  • Users note the inaccuracy in language processing for some languages like Malayalam, hoping for future improvements.
  • Users note that limited customization at scale necessitates ongoing collaboration with Ringg's tech team for optimal results.
  • Users find it challenging due to limited features for creating agent flows, relying on other tools for assistance.
  • Users express concern over poor understanding of agent responses, suggesting a need for better transparency in debugging.

What Are Recent G2 Reviews of Ringg AI?

SearchUnify

SearchUnify is an enterprise Agentic AI platform purpose-built to transform customer support through autonomous, intelligent, and insight-driven operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the Contextual Relevance Engine (SCORE) framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across every stage of the support lifecycle. SearchUnify’s core product suite addresses every dimension of modern support. Cognitive Search delivers AI-powered, contextually relevant search across fragmented knowledge sources, ensuring users find precise answers instantly. SearchUnifyGPT™ delivers instant, cited generative AI answers across every support touchpoint, transforming self-service into a resolution engine. Virtual Assistant (SUVA) brings conversational intelligence to self-service, resolving multi-turn queries autonomously without compromising the user experience. Knowbler streamlines knowledge creation and management, enabling teams to capture, structure, and surface the right knowledge at the right time. Agent Helper empowers support agents with real-time AI assistance by surfacing relevant answers and next-best-action recommendations during case resolution. The Agentic AI Suite extends automation with a network of purpose-built AI agents operating across the support lifecycle. The AI Support Agent enables end-to-end case resolution during self-service. The AI SupportPlus Agent scans CRM tickets to autonomously resolve known issues through clarification loops, ensuring a context-rich handoff for more complex cases. The AI Classification Agent ensures accurate, real-time case tagging and routing. The AI Escalation Manager proactively predicts and mitigates customer frustration. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent functions as an autonomous L2 engineer, reasoning through and resolving complex, multi-step technical workflows. The AI Agent Partner acts as a co-pilot for support teams, providing contextual, in-the-moment guidance, while the AI Case Quality Auditor evaluates 100% of closed cases to drive continuous service improvement. Built for flexibility and trust, the platform supports a Bring Your Own LLM (BYOLLM) model and leverages the Model Context Protocol (MCP) to securely connect AI systems with enterprise tools. A robust governance layer enforces real-time policy guardrails and data security. With deep integrations across leading CRMs and support platforms, SearchUnify fits seamlessly into existing ecosystems, driving higher CSAT, reduced case volumes, faster resolutions, and scalable support operations for modern enterprises.

Average Rating: 4.5/5.0

Total Reviews: 120

Who Is the Company Behind SearchUnify?

  • Seller: Grazitti Interactive
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Panchkula, IN
  • Twitter: @Grazitti
    3,572 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,446 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 46% Large

What Do G2 Reviewers Say About SearchUnify?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the seamless unified search experience of SearchUnify, making information easily accessible across platforms.
  • Users commend SearchUnify's exceptional customer support, noting their responsiveness and commitment to meeting unique needs effectively.
  • Users appreciate the exceptional results from SearchUnify, experiencing improved search capabilities and valuable analytics insights.
  • Users value the helpful support team of SearchUnify, enhancing collaboration and addressing unique needs effectively.
  • Users appreciate the ease of use of SearchUnify, benefiting from seamless integrations and responsive support.
Cons
  • Users find the search functionality lacking, wishing for better accuracy, image recognition, and alternative suggestions.
  • Users find the learning difficulty challenging due to needing training and adapting to new features.
  • Users feel there is room for improvement in analytics features, as data management can be overwhelming and cumbersome.
  • Users note the required expertise for SearchUnify is significant, complicating implementation and extending ramp-up time.
  • Users feel the understanding issues with search result rankings can hinder effective use of SearchUnify.

What Are Recent G2 Reviews of SearchUnify?

What Are G2 Users Discussing About SearchUnify?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated