# Best AI Agents - Page 11 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* The best AI agents software in 2026 is Salesforce Agentforce, rated 4.3 out of 5 on G2 based on 1,100+ verified reviews. For voice-based automation, Retell AI leads with the highest user rating at 4.8 stars across 2,300+ reviews. Microsoft Copilot offers a strong alternative for teams already invested in the Microsoft 365 ecosystem. 1. Salesforce Agentforce — 4.3/5 (1,100+ reviews): Salesforce-native autonomous CRM workflow agents 2. Microsoft Copilot — 4.4/5 (300+ reviews): M365-native workflow automation and summarization agents 3. Retell AI — 4.8/5 (2,600+ reviews): Inbound and outbound voice agent deployment 4. Jotform AI Agents — 4.5/5 (700+ reviews): No-code conversational agent deployment across channels 5. VEED — 4.6/5 (2,100+ reviews): AI-assisted video editing with auto-captioning *Updated June 2026. Based on 2026 G2 verified review data across 5 products.* ## Top AI Agents at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) | 4.3/5.0 (1,160 reviews) | Salesforce-native autonomous CRM workflow agents | "[Autonomous AI Agents That Streamline Workflows Across the Salesforce Ecosystem](https://www.g2.com/survey_responses/salesforce-agentforce-review-12739909)" | | 2 | [Rippling](https://www.g2.com/products/rippling/reviews) | 4.8/5.0 (11,505 reviews) | — | "[Intuitive, Well-Designed Platform — Unified Profiles & Easy Device Management](https://www.g2.com/survey_responses/rippling-review-13046239)" | | 3 | [Retell AI](https://www.g2.com/products/retell-ai/reviews) | 4.8/5.0 (2,582 reviews) | Inbound and outbound voice agent deployment | "[Property Management Made Easy!](https://www.g2.com/survey_responses/retell-ai-review-13024552)" | | 4 | [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) | 4.4/5.0 (294 reviews) | M365-native workflow automation and summarization agents | "[Seamless Microsoft Integration That Boosts Productivity Across Word, Excel, Outlook, and Teams](https://www.g2.com/survey_responses/microsoft-copilot-review-12954928)" | | 5 | [VEED](https://www.g2.com/products/veed/reviews) | 4.6/5.0 (2,132 reviews) | AI-assisted video editing with auto-captioning | "[Easy Video Editing with Quick Turnaround](https://www.g2.com/survey_responses/veed-review-11784336)" | | 6 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (624 reviews) | No-code conversational agent deployment across channels | "[Seamless Setup, User-Friendly AI Agents](https://www.g2.com/survey_responses/jotform-ai-agents-review-12869530)" | | 7 | [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) | 4.4/5.0 (14,175 reviews) | AI-assisted multi-channel lead nurturing automation | "[All-in-One Hubspot with Seamless Integrations and Invaluable CSM Support](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-12964858)" | | 8 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,710 reviews) | Knowledge-base-grounded tier-1 support deflection | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" | | 9 | [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) | 4.3/5.0 (394 reviews) | ServiceNow-native agentic ITSM workflow automation | "[ServiceNow AI Agents Streamline Workflows and Reduce Manual Effort](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12617915)" | | 10 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,818 reviews) | CRM-native AI agent deflection and ticketing | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" | ## How Many AI Agents Products Does G2 Track? **Total Products under this Category:** 2,459 ### Category Stats (Jul 2026) - **Average Rating**: 4.64/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Actioneer (+16.67%) - Among all products in this category, Actioneer recorded the largest rating increase compared to last month *Last updated: July 05, 2026* ## How Does G2 Rank AI Agents Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 276,200+ Authentic Reviews - 2,459+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which AI Agents Is Best for Your Use Case? - **Leader:** [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - **Highest Performer:** [Synthflow](https://www.g2.com/products/synthflow/reviews) - **Top Trending:** [Retell AI](https://www.g2.com/products/retell-ai/reviews) - **Best Free Software:** [Retell AI](https://www.g2.com/products/retell-ai/reviews) --- **Sponsored** ### Skillable Skillable is the trusted pioneer and innovator in hands-on learning and skill validation. In job and organization-tailored scenarios, people develop and validate their skills through live learning experiences that accelerate job readiness and produce performance-based skill data and intelligence. Since 2004, more than 400 global customers have created and launched 60 million labs, using Skillable to practice and validate their skills. To learn more, visit skillable.com. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1010752&secure%5Bchosen_at%5D=2026-07-05T16%3A01%3A29Z&secure%5Bdisplayable_resource_id%5D=1551&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=106480&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=106480&secure%5Bresource_id%5D=1010752&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-agents%3Fpage%3D11&secure%5Btoken%5D=b25bbfc42135bab260e15ed1dc1ddb953aa8646630484249dfdb65ac059944a1&secure%5Burl%5D=https%3A%2F%2Fwww.skillable.com%2Fdemo-request%2F%3Futm_medium%3Dpaid%26utm_source%3Dg2%26utm_campaign%3Dg2-clicks%26utm_content%3Dtechnical-skills-development&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated AI Agents Products in 2026? ### 1. [BoldDesk](https://www.g2.com/products/bolddesk/reviews) BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel support with cutting-edge AI features like AI Copilot and AI Agents. AI Agents provide 24/7 assistance with fast, accurate, and human-like responses, ensuring customers always get the right support, anytime. It integrates seamlessly with over 40 popular tools, supports 35+ languages, and scales effortlessly from startups to large enterprises, making it the ideal choice for modern, AI-driven customer support. **Average Rating:** 4.5/5.0 **Total Reviews:** 136 **Who Is the Company Behind BoldDesk?** - **Seller:** [Syncfusion](https://www.g2.com/sellers/syncfusion) - **Company Website:** https://www.syncfusion.com - **Year Founded:** 2001 - **HQ Location:** Morrisville, North Carolina - **Twitter:** @Syncfusion (11,907 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/123064/ (2,658 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Software Developer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Small-Business, 35% Mid-Market #### What Are BoldDesk's Pros and Cons? **Pros:** - Ease of Use (41 reviews) - Simple (19 reviews) - Customer Support (17 reviews) - Easy Setup (17 reviews) - Features (17 reviews) **Cons:** - Missing Features (13 reviews) - Learning Curve (9 reviews) - Limited Customization (9 reviews) - Not Intuitive (8 reviews) - Ticketing Issues (8 reviews) ### What Do G2 Reviewers Say About BoldDesk? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** in BoldDesk, appreciating its intuitive design and straightforward integration. - Users love the **simple setup process** and the availability of pre-created views for efficient ticket management. - Users appreciate the **fast and helpful customer support** of BoldDesk, enhancing their overall experience significantly. - Users appreciate the **easy setup** of BoldDesk, allowing for quick implementation and immediate usage. - Users appreciate the **user-friendly interface** of BoldDesk, highlighting its reliability and ease of navigation with robust features. **Cons:** - Users are disappointed with the **missing RMM feature** , limiting device monitoring and management capabilities within BoldDesk. - Users find the **learning curve steep** due to overwhelming features and limited community resources for guidance. - Users feel the **limited customization** options hinder their ability to tailor the portal to their needs effectively. - Users find the **client portal difficult to navigate** , impacting their overall experience and ease of use. - Users find the **ticketing issues** frustrating, especially when trying to locate completed tickets and customize layouts. #### What Are Recent G2 Reviews of BoldDesk? **"[BoldDesk Makes Support Smooth with Easy Ticketing, Automation, and Helpful Support](https://www.g2.com/survey_responses/bolddesk-review-12779837)"** **Rating:** 5.0/5.0 stars *— Sidharth B.* [Read full review](https://www.g2.com/survey_responses/bolddesk-review-12779837) --- **"[BoldDesk: User-Friendly Ticketing with Seamless Integrations and Tremendous Support](https://www.g2.com/survey_responses/bolddesk-review-12803790)"** **Rating:** 5.0/5.0 stars *— Adithya K.* [Read full review](https://www.g2.com/survey_responses/bolddesk-review-12803790) --- ### 2. [CallMiner OmniAgent](https://www.g2.com/products/callminer-omniagent/reviews) CallMiner OmniAgent is a virtual AI agent software solution that automates customer interactions using AI-driven conversation intelligence, enabling organizations to deliver faster, more consistent, and more cost-efficient service across voice and digital channels. CallMiner OmniAgent is a contact center and customer experience solution that leverages customer service automation and AI-powered virtual agent technology to streamline and enhance customer interactions. It is designed for contact center leaders, experience management professionals, and organizations seeking to scale customer engagement without sacrificing quality or compliance. Traditional customer service models that rely solely on human agents can suffer from slower response times, inconsistent service, and higher operational costs. CallMiner OmniAgent addresses these challenges by combining automation with conversation intelligence, enabling seamless, on-brand, and compliant interactions. The platform’s omnichannel capabilities support both voice and digital touchpoints, providing human-like communication that reduces errors and improves customer satisfaction. CallMiner OmniAgent’s technology interprets natural language across spoken and written formats, understands customer intent and context, and responds immediately, with smooth escalation to live agents when necessary. Its support for inbound and outbound use cases—such as debt collection, appointment scheduling, and information requests—makes it suitable for a wide range of industry applications. Key features and capabilities: - Omnichannel support: Voice and digital interactions with context-aware processing, rich media support, and seamless escalation to live agents. Natural Language Processing (NLP): Interprets and responds to conversational inputs for more intuitive engagement. - Inbound and outbound automation: Handles tasks like debt collection, scheduling, and follow-up communications efficiently. - Call routing and integration: Connects customers to the right agent and integrates with CRM, CCaaS, and other systems to improve workflow. - Performance management: Customizable analytics dashboards for optimizing virtual agent performance. By automating high-volume and complex customer service processes, CallMiner OmniAgent reduces operational costs, frees human agents to focus on higher-value work, and delivers consistent experiences that meet modern customer expectations, including self-service options. Its flexible dialogue flow designer and integration capabilities allow organizations to personalize interactions based on external data sources, ensuring every conversation feels relevant and informed. CallMiner OmniAgent is a scalable solution for organizations and contact centers looking to improve resolution speed, service quality, and operational efficiency, while gaining actionable insights from every customer interaction. **Average Rating:** 4.2/5.0 **Total Reviews:** 14 **Who Is the Company Behind CallMiner OmniAgent?** - **Seller:** [CallMiner](https://www.g2.com/sellers/callminer) - **Company Website:** https://callminer.com/ - **Year Founded:** 2002 - **HQ Location:** Waltham, MA - **Twitter:** @CallMiner (3,247 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/42084/ (337 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 47% Mid-Market, 40% Enterprise #### What Are Recent G2 Reviews of CallMiner OmniAgent? **"[Versatile Voicebot Solution with Stellar Support](https://www.g2.com/survey_responses/callminer-omniagent-review-12579265)"** **Rating:** 5.0/5.0 stars *— Barbora K.* [Read full review](https://www.g2.com/survey_responses/callminer-omniagent-review-12579265) --- **"[Innovative and Intuitive](https://www.g2.com/survey_responses/callminer-omniagent-review-12825762)"** **Rating:** 4.0/5.0 stars *— Tereza G.* [Read full review](https://www.g2.com/survey_responses/callminer-omniagent-review-12825762) --- ### 3. [DarwinAI](https://www.g2.com/products/darwinai/reviews) Darwin provides AI-workers that enables small and medium-sized businesses to have human-like conversations with their customers on Whatsapp, Instagram and phone calls. Darwin's AI-workers cover many use cases: lead qualification, outbound campaigns, appointment booking, collections, customer satisfaction surveys, and more. Darwin is built for non-technical teams, meaning you don't have to worry about any of the technical details. Darwin's workers are tailored to your business needs. Offering your specific products, customizing your worker's answers to your business style, and setting your worker to follow your own business rules has never been easier. **Average Rating:** 4.6/5.0 **Total Reviews:** 5 **Who Is the Company Behind DarwinAI?** - **Seller:** [Darwin AI](https://www.g2.com/sellers/darwin-ai-d9da5db4-7c13-4817-b1d7-536a051d3b29) - **Year Founded:** 2023 - **HQ Location:** LATAM // MX // BR // CO // ARG - **LinkedIn® Page:** https://www.linkedin.com/company/getdarwinai/ **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are DarwinAI's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Helpful (1 reviews) ### What Do G2 Reviewers Say About DarwinAI? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **excellent customer support** of DarwinAI, appreciating its responsiveness and helpfulness during setup. - Users value the **excellent customer support** of DarwinAI, enhancing their overall experience and satisfaction. #### What Are Recent G2 Reviews of DarwinAI? **"[Efficient and easy to program and use](https://www.g2.com/survey_responses/darwinai-review-10508392)"** **Rating:** 4.0/5.0 stars *— Marco A. Z.* [Read full review](https://www.g2.com/survey_responses/darwinai-review-10508392) --- **"[Darwin - Advertising Forms - Commercial Assistant](https://www.g2.com/survey_responses/darwinai-review-10626526)"** **Rating:** 5.0/5.0 stars *— Rodrigo M.* [Read full review](https://www.g2.com/survey_responses/darwinai-review-10626526) --- ### 4. [DitLead](https://www.g2.com/products/ditlead/reviews) Send hyper-personalized video cold emails at scale **Average Rating:** 4.1/5.0 **Total Reviews:** 11 **Who Is the Company Behind DitLead?** - **Seller:** [DitLead](https://www.g2.com/sellers/ditlead) - **Year Founded:** 2021 - **HQ Location:** Milwaukee, US - **LinkedIn® Page:** https://linkedin.com/company/murlist (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 91% Small-Business, 18% Mid-Market #### What Are DitLead's Pros and Cons? **Cons:** - AI Limitations (1 reviews) - Error Handling (1 reviews) - Missing Features (1 reviews) - Poor Customer Support (1 reviews) - Poor Guidance (1 reviews) ### What Do G2 Reviewers Say About DitLead? *AI-generated summary from verified user reviews* **Cons:** - Users note the **significant limitations of AI** in DitLead, leading to unreliable features and poor support experiences. - Users report frustrating **error handling** issues in DitLead, leading to a lack of support and reliability. - Users find Ditlead suffers from **missing features** , causing frustration with buggy performance and unreliable support. - Users experience **poor customer support** with DitLead, reporting no replies or help when issues arise. - Users face **poor guidance** with DitLead, experiencing confusing onboarding and lack of reliable support throughout their use. #### What Are Recent G2 Reviews of DitLead? **"[Clean, Simple Lead Management That Saves Time](https://www.g2.com/survey_responses/ditlead-review-12858863)"** **Rating:** 5.0/5.0 stars *— Sunday O.* [Read full review](https://www.g2.com/survey_responses/ditlead-review-12858863) --- **"[Solid Industrial Project Tool Held Back by Poor Integrations & Localization](https://www.g2.com/survey_responses/ditlead-review-12975186)"** **Rating:** 4.0/5.0 stars *— Jaidee A.* [Read full review](https://www.g2.com/survey_responses/ditlead-review-12975186) --- ### 5. [DocketAI](https://www.g2.com/products/docketai/reviews) Docket is an Agentic Marketing platform designed specifically for modern B2B teams, enabling them to transform their websites into dynamic, on-brand sales engines that operate around the clock. This innovative solution is engineered to engage every visitor, comprehend their intent, qualify leads, and automatically schedule meetings, streamlining the sales process and enhancing overall efficiency. Targeted primarily at B2B marketing and sales teams, DocketAI addresses the challenges of lead generation and customer engagement in a fast-paced digital landscape. With its advanced AI capabilities, the platform not only captures visitor interactions but also analyzes behaviors to provide insights that help teams tailor their outreach strategies. This is particularly beneficial for organizations looking to optimize their sales funnels and maximize conversion rates, as it allows for real-time engagement with potential clients. Key features of DocketAI include seamless integration with various Customer Relationship Management (CRM) systems, which ensures that all lead data is automatically captured and organized for easy access. The platform supports over 40 languages, making it a versatile choice for global teams aiming to connect with diverse audiences. Additionally, DocketAI prioritizes enterprise-grade security, ensuring that sensitive customer information is protected while maintaining compliance with industry standards. One of the standout benefits of DocketAI is its ability to engage buyers the moment they land on a website. By understanding visitor intent and qualifying leads in real-time, the platform enables sales teams to act swiftly, converting potential interest into actionable opportunities before visitors leave the site. This proactive approach not only enhances the customer experience but also drives high-quality pipeline growth. Overall, Docket represents a significant advancement in the realm of B2B marketing solutions, combining cutting-edge AI technology with a user-friendly interface. By automating key aspects of the sales process and providing valuable insights into customer behavior, Docket empowers teams to work more efficiently and effectively, ultimately leading to increased revenue and business growth. **Average Rating:** 4.8/5.0 **Total Reviews:** 55 **Who Is the Company Behind DocketAI?** - **Seller:** [Docket](https://www.g2.com/sellers/docket) - **Company Website:** https://www.docket.io/ - **Year Founded:** 2023 - **HQ Location:** Washington, Columbia - **LinkedIn® Page:** https://www.linkedin.com/company/docket-inc (65 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Mid-Market, 25% Enterprise #### What Are DocketAI's Pros and Cons? **Pros:** - Accuracy (27 reviews) - Time-saving (27 reviews) - Ease of Use (25 reviews) - Time-Saving (24 reviews) - Efficiency (22 reviews) **Cons:** - Inaccuracy (12 reviews) - AI Limitations (7 reviews) - Lack of Information (5 reviews) - Complexity (4 reviews) - Learning Curve (4 reviews) ### What Do G2 Reviewers Say About DocketAI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accuracy of DocketAI** , as it delivers quick and precise responses to sales inquiries effortlessly. - Users value DocketAI for its **time-saving capabilities** , allowing teams to concentrate on strategic tasks instead of manual research. - Users value the **ease of use** of DocketAI, appreciating its quick and accurate responses through simple Slack integration. - Users highlight the **time-saving benefits** of DocketAI, allowing focus on strategic tasks instead of repetitive ones. - Users appreciate the **efficiency** of DocketAI, which quickly provides accurate answers and enhances lead qualification effortlessly. **Cons:** - Users experience **inaccuracy issues** with DocketAI, leading to frustration and the need for double-checking results. - Users note the **occasional lack of responses** from DocketAI, requiring manual intervention for some queries. - Users find the **lack of updated information** frustrating, as it impacts accuracy and reliability during critical times. - Users note that **response accuracy varies with query complexity** , potentially impacting the reliability of DocketAI's outputs. - Users find the **learning curve challenging** due to data dependency and limited conversational interaction with DocketAI. #### What Are Recent G2 Reviews of DocketAI? **"[DocketAI Helped Us Turn Website Visits into Real Conversations & It Runs as Smoothly as Our Own Tech](https://www.g2.com/survey_responses/docketai-review-11935419)"** **Rating:** 4.5/5.0 stars *— Georgey J.* [Read full review](https://www.g2.com/survey_responses/docketai-review-11935419) --- **"[Great Tool for Streamlining Lead Qualification](https://www.g2.com/survey_responses/docketai-review-12627713)"** **Rating:** 5.0/5.0 stars *— Scott H.* [Read full review](https://www.g2.com/survey_responses/docketai-review-12627713) --- ### 6. [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences. **Average Rating:** 4.4/5.0 **Total Reviews:** 468 **Who Is the Company Behind FreshChat?** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,020 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®) - **Ownership:** NASDAQ: FRSH **Who Uses This Product?** - **Who Uses This:** Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Small-Business, 36% Mid-Market #### What Are FreshChat's Pros and Cons? **Pros:** - Ease of Use (14 reviews) - Helpful (10 reviews) - Features (7 reviews) - Automation (6 reviews) - Integrations (6 reviews) **Cons:** - AI Limitations (5 reviews) - Chatbot Issues (5 reviews) - Chat Issues (5 reviews) - Learning Curve (5 reviews) - Limited AI Capabilities (4 reviews) ### What Do G2 Reviewers Say About FreshChat? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of FreshChat, enabling efficient handling of multiple communication channels seamlessly. - Users praise FreshChat for its **helpfulness** , enhancing support with quick responses and meaningful metrics for improvement. - Users enjoy the **user-friendly interface** of FreshChat that simplifies live chat management and enhances customer support efficiency. - Users appreciate the **easy automation implementation** in FreshChat, enhancing efficiency and resolving customer queries swiftly. - Users value the **seamless integrations** of FreshChat, enhancing support efficiency across multiple communication channels. **Cons:** - Users find FreshChat's **AI limitations** significant, with basic automation and chatbot performance falling short in advanced scenarios. - Users note that **Freddy AI lacks advanced automation** and struggles with notifications and message editing, impacting usability. - Users often face **chat issues** with FreshChat, including confusing dashboards and unreliable notifications, affecting usability. - Users find the **learning curve steep** for FreshChat, especially in setting up functionalities and custom reports. - Users find FreshChat's **limited AI capabilities** inadequate for advanced needs, affecting automation and chatbot effectiveness. #### What Are Recent G2 Reviews of FreshChat? **"[Fresh Experience with Intuitive Agent Builder](https://www.g2.com/survey_responses/freshchat-review-12923561)"** **Rating:** 4.5/5.0 stars *— Akshat K.* [Read full review](https://www.g2.com/survey_responses/freshchat-review-12923561) --- **"[Streamlined Chat Management with Robust Features](https://www.g2.com/survey_responses/freshchat-review-12657839)"** **Rating:** 4.0/5.0 stars *— Mandip P.* [Read full review](https://www.g2.com/survey_responses/freshchat-review-12657839) --- ### 7. [Fullpath](https://www.g2.com/products/fullpath/reviews) Fullpath by Cox Automotive is an AI ecosystem designed to assist dealerships in unifying their first-party data and streamlining customer interactions. By integrating information from fragmented sources such as the Dealer Management System (DMS), Customer Relationship Management (CRM) tools, website traffic, inventory data, OEM data, and more, the platform creates a singular, comprehensive view of each shopper. This unified data layer serves as the foundation for the platform’s AI-driven ecosystem, which is built to replace fragmented manual workflows with automated, data-driven processes. The platform functions by consolidating years of historical data in a secure environment, using identity resolution technology to merge duplicate profiles into a single source of truth. Rather than relying on manual list-pulling or generic outreach, the technology leverages machine learning to identify shopper intent and execute personalized communication across multiple digital channels. To help dealerships scale their operations and maintain consistent customer journeys, Fullpath offers several core capabilities: \* Unified Customer Data: Centralizes fragmented data points into 360-degree shopper profiles, providing dealership teams with a clear understanding of a customer’s entire history, from their first ad click to their most recent service appointment. \*Omnichannel Marketing Automation: Deploys personalized messaging across email, SMS, search, social, and programmatic display. These campaigns are "always-on" and automatically adjust based on real-time inventory levels and specific shopper behavior. \*Agentic CRM Functionality: Utilizes integrated AI agents to handle administrative tasks, qualify leads, and prioritize workflows. This helps assist human teams by surfacing high-priority tasks and managing routine follow-ups. By providing a platform-agnostic infrastructure, the system integrates with existing dealership technology stacks via open APIs. This enables dealers to maintain their preferred software tools while benefiting from advanced data synchronization and AI-powered automation. The platform’s focus on data sovereignty and security is supported by ISO 27001 and ISO 42001 certifications, ensuring that customer information is handled according to international standards for information security and artificial intelligence management. This approach allows dealerships to improve operational efficiency while focusing on building long-term customer loyalty through more relevant, personalized interactions. **Average Rating:** 4.9/5.0 **Total Reviews:** 10 **Who Is the Company Behind Fullpath?** - **Seller:** [Fullpath](https://www.g2.com/sellers/fullpath) - **Company Website:** https://www.fullpath.com/ - **HQ Location:** Miami, Florida, United States - **Twitter:** @FullpathCDXP (2,456 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fullpathcdxp/ (260 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive - **Company Size:** 80% Mid-Market, 10% Small-Business #### What Are Recent G2 Reviews of Fullpath? **"[Automotive Marketing Is Becoming a Software Business](https://www.g2.com/survey_responses/fullpath-review-12965470)"** **Rating:** 4.5/5.0 stars *— Seth P.* [Read full review](https://www.g2.com/survey_responses/fullpath-review-12965470) --- **"[True Innovators Who Listen and Adapt to End Users](https://www.g2.com/survey_responses/fullpath-review-12931885)"** **Rating:** 5.0/5.0 stars *— Robert B.* [Read full review](https://www.g2.com/survey_responses/fullpath-review-12931885) --- #### What Are G2 Users Discussing About Fullpath? - [What is AutoLeadStar used for?](https://www.g2.com/discussions/what-is-autoleadstar-used-for) ### 8. [Heynet](https://www.g2.com/products/heynet/reviews) Heynet is an AI-powered personal assistant that simplifies everyday tasks and helps professionals save time and boost revenue. From managing calls and generating personalized emails to creating SEO-optimized blogs, Heynet adapts to your unique needs. It leverages documents you provide, your writing style, and feedback to continuously improve its output, ensuring tailored content that drives results. Accessible via text messaging, Heynet is your all-in-one solution for productivity and growth. **Average Rating:** 4.6/5.0 **Total Reviews:** 4 **Who Is the Company Behind Heynet?** - **Seller:** [Heynet.ai](https://www.g2.com/sellers/heynet-ai) - **Year Founded:** 2024 - **HQ Location:** Boulder, US - **LinkedIn® Page:** https://www.linkedin.com/company/heynet-ai/about/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are Heynet's Pros and Cons? **Pros:** - Customer Support (1 reviews) **Cons:** - Complexity (1 reviews) - Cost Limitations (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Heynet? *AI-generated summary from verified user reviews* **Pros:** - Users value the **excellent customer support** from Heynet, appreciating the secure and direct interaction options. **Cons:** - Users find the **building complexity** of Heynet to be very high, creating challenges in usage and security. - Users find the **cost limitations** challenging, as premium features require a subscription on top of a learning curve. - Users face a notable **learning curve** with Heynet, requiring training to fully utilize its features. #### What Are Recent G2 Reviews of Heynet? **"[AI-powered SMS platform for GTM assistance and analytics Support That Actually Delivers](https://www.g2.com/survey_responses/heynet-review-10963302)"** **Rating:** 4.0/5.0 stars *— Sargam J.* [Read full review](https://www.g2.com/survey_responses/heynet-review-10963302) --- **"[My take on Heynet](https://www.g2.com/survey_responses/heynet-review-11123286)"** **Rating:** 4.5/5.0 stars *— Rashmi R.* [Read full review](https://www.g2.com/survey_responses/heynet-review-11123286) --- ### 9. [Juicebox (PeopleGPT)](https://www.g2.com/products/juicebox-peoplegpt/reviews) Juicebox is the leading AI recruiting platform for teams that want to identify and engage winning talent faster. Just describe who you're looking for in plain language and surfaces matches across 800M+ candidate profiles across 30+ data sources. It's the sourcing platform behind 5,000+ recruiting teams, including Notion, Ramp, Cursor, and Samsara. Key features include: Search: the world's first people search engine that uses natural language. Describe who you're searching for and find the perfect match from over 30 different data sources. CRM & Outreach: Maximize candidate engagement with AI-powered email campaigns. Personalize messaging at scale using AI commands, and boost response rates by 40%. AI Agents: Manage your own team of AI Agents that source 24/7 and engage candidates autonomously on your behalf. Find more qualified candidates and send more outreach without the manual work. **Average Rating:** 5.0/5.0 **Total Reviews:** 8 **Who Is the Company Behind Juicebox (PeopleGPT)?** - **Seller:** [Juicebox](https://www.g2.com/sellers/juicebox) - **Company Website:** https://juicebox.ai - **Year Founded:** 2022 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/78987868/ (36 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 25% Small-Business #### What Are Recent G2 Reviews of Juicebox (PeopleGPT)? **"[Juicebox’s Stack-Ranking and Sourcing Agents Are Incredibly Accurate](https://www.g2.com/survey_responses/juicebox-peoplegpt-review-12941256)"** **Rating:** 5.0/5.0 stars *— Dan B.* [Read full review](https://www.g2.com/survey_responses/juicebox-peoplegpt-review-12941256) --- **"[A Must-Have AI Tool for Talent Sourcing](https://www.g2.com/survey_responses/juicebox-peoplegpt-review-13060830)"** **Rating:** 5.0/5.0 stars *— Claire D.* [Read full review](https://www.g2.com/survey_responses/juicebox-peoplegpt-review-13060830) --- ### 10. [LiSeller](https://www.g2.com/products/liseller/reviews) LiSeller is an AI-powered LinkedIn engagement platform that monitors the LinkedIn feed and identifies relevant posts based on keywords, target audiences, and filtering instructions. We use AI deep research to craft expert-level, context-aware comments that showcase your industry knowledge. Liseller helps drive qualified inbound leads by positioning you as an industry expert in front of your ideal prospects, transforming consistent engagement into higher profile views, expanded networks, and warmed prospects who reach out to you first. **Average Rating:** 3.6/5.0 **Total Reviews:** 4 **Who Is the Company Behind LiSeller?** - **Seller:** [LiSeller](https://www.g2.com/sellers/liseller) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/lisellerai/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of LiSeller? **"[Smart comments that feel like my own](https://www.g2.com/survey_responses/liseller-review-12062567)"** **Rating:** 5.0/5.0 stars *— Dmitry G.* [Read full review](https://www.g2.com/survey_responses/liseller-review-12062567) --- **"[Natural product placement under relevant posts](https://www.g2.com/survey_responses/liseller-review-12058818)"** **Rating:** 5.0/5.0 stars *— Anastasia A.* [Read full review](https://www.g2.com/survey_responses/liseller-review-12058818) --- ### 11. [Mega HR](https://www.g2.com/products/mega-hr/reviews) Turn AI into your unfair hiring advantage. Mega HR is an AI-powered hiring optimization platform that automates and improves the most time-consuming and error-prone parts of hiring—scoring, shortlisting, screening, interviews, and evaluation—directly inside your existing ATS. Built by the original founder of Breezy HR, Mega HR is designed for teams that want higher-quality hiring decisions without adding more recruiters, interviews, or tools. What Mega HR does Mega HR acts as an AI hiring partner across your funnel: • AI Screening & Shortlisting Automatically analyze resumes and applications to surface the most qualified candidates with structured, role-aware scoring—without keyword bias. • AI-Led First-Round Interviews Run unlimited, consistent screening interviews automatically. Candidates interview on their schedule, while your team gets structured, comparable signal. • Interview Insights & Decision Signal Turn every interview into decision-ready output: summaries, strengths, concerns, evidence-backed highlights, and clear next steps—all grounded in what was actually said. • Interview Quality & Bias Detection Identify interviewer bias, inconsistent evaluation, missing coverage, and weak signal early—so teams improve hiring quality over time. Why teams choose Mega HR • Scale interviews without burning out recruiters • Improve hiring quality and consistency across roles • Reduce time-to-hire while increasing confidence in decisions • Deliver better candidate experiences with faster feedback • Work entirely inside existing ATS workflows—no new system to manage Who Mega HR is for • High-growth companies hiring at scale • TA teams overwhelmed by screening and first-round interviews • Hiring managers who want clearer, more objective signal • Organizations focused on fairness, structure, and quality Mega HR doesn’t replace your hiring team—it gives them leverage. **Average Rating:** 4.9/5.0 **Total Reviews:** 9 **Who Is the Company Behind Mega HR?** - **Seller:** [Mega HR](https://www.g2.com/sellers/mega-hr-1752224f-4ee6-486e-9913-5da936e56e3e) - **Year Founded:** 2024 - **HQ Location:** Ponte Vedra Beach, US - **LinkedIn® Page:** https://www.linkedin.com/company/itsmega/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 40% Small-Business, 40% Enterprise #### What Are Mega HR's Pros and Cons? **Pros:** - Easy Navigation (3 reviews) - Helpful (3 reviews) - User Interface (3 reviews) - Customer Support (2 reviews) - Easy Integration (2 reviews) **Cons:** - Learning Curve (2 reviews) - Expensive (1 reviews) - Missing Features (1 reviews) - Software Glitches (1 reviews) ### What Do G2 Reviewers Say About Mega HR? *AI-generated summary from verified user reviews* **Pros:** - Users find the **easy navigation** of Mega HR to be intuitive and beneficial for managing hiring processes and scheduling. - Users find Mega HR's **helpful AI assistant** invaluable for streamlining hiring, enhancing efficiency and insights effortlessly. - Users love the **simple and intuitive user interface** of Mega HR, enhancing their recruitment experience effortlessly. - Users praise the **lightning-fast customer support** of Mega HR, enhancing their overall experience with the product. - Users appreciate the **easy integration** of Mega HR, making job posting and schedule management straightforward and efficient. **Cons:** - Users find Mega HR has a **steep learning curve** , making initial use overwhelming before mastering its features. - Users suggest that Mega HR could be improved with a **lower price point** for better accessibility. - Users feel that Mega HR lacks **complete features** compared to established products, though updates are frequent. - Users report some **technical bugs** in Mega HR, but most consider them minor and manageable. #### What Are Recent G2 Reviews of Mega HR? **"[Game-Changer for High-Volume Hiring](https://www.g2.com/survey_responses/mega-hr-review-11168489)"** **Rating:** 5.0/5.0 stars *— Damian P.* [Read full review](https://www.g2.com/survey_responses/mega-hr-review-11168489) --- **"[AI-Powered Recruitment for Building Stronger Construction Teams](https://www.g2.com/survey_responses/mega-hr-review-11015374)"** **Rating:** 5.0/5.0 stars *— Kim S.* [Read full review](https://www.g2.com/survey_responses/mega-hr-review-11015374) --- #### What Are G2 Users Discussing About Mega HR? - [What is MegaHR used for?](https://www.g2.com/discussions/what-is-megahr-used-for) ### 12. [Oliv AI](https://www.g2.com/products/oliv-ai-oliv-ai/reviews) Sales calls should drive revenue. Instead, they create work. Reps walk into meetings under-prepared because the last email thread is buried somewhere in Gmail. They spend the call half-listening, half-typing notes, terrified of missing an action item. After the call, they lose another hour drafting follow-ups, updating CRM fields, and chasing down next steps — if they update the CRM at all. Managers have it worse. They sit through call recordings during their commute or on weekends just to figure out what's actually happening in their pipeline. Forecasts are guesswork built on whatever the rep felt like typing into the deal stage. Critical conversations on Slack, Telegram, or unrecorded phone calls never make it back into the CRM at all. And legacy tools like Gong charge $250+ per user per month to deliver call recordings 30 minutes late, with keyword-based trackers that confuse a passing competitor mention with an active evaluation. Oliv AI fixes this with autonomous AI agents that do the work for you — end-to-end, across the entire deal lifecycle. Oliv is an AI-native Revenue Intelligence platform built on fine-tuned LLMs and 30+ specialized agents that turn every call, email, Slack message, and phone conversation into a clean, structured, 360° view of every deal. Instead of another dashboard to dig through, Oliv delivers intelligence directly to your inbox, Slack, and CRM — exactly where you already work. What Oliv's agents handle for you: Meeting Assistant — auto-joins calls, transcribes, summarizes within 5 minutes, and sends prep notes 30 minutes before every meeting CRM Manager — auto-updates contacts, deals, and custom fields based on conversation context (trained on MEDDIC, BANT, SPICED) Forecaster — delivers unbiased weekly roll-ups with risk commentary and a presentation-ready deck Deal Driver — flags stalled deals daily before they slip Researcher / Prospector — runs deep account research for context-rich outreach Coach — identifies real skill gaps from live deals, not role-plays Voice Agent — calls reps nightly to capture off-the-record updates from unrecorded meetings Setup takes 5 minutes. Value lands in 1–2 days. Pricing starts at $19/user with no platform fees — double the functionality of legacy stacks at half the cost. Drive every opportunity to close with Oliv AI. **Average Rating:** 4.7/5.0 **Total Reviews:** 7 **Who Is the Company Behind Oliv AI?** - **Seller:** [Oliv.ai](https://www.g2.com/sellers/oliv-ai) - **Company Website:** https://oliv.ai - **Year Founded:** 2023 - **HQ Location:** San Francisco, US - **Twitter:** @tryolivai (53 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/oliv-ai (43 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 57% Mid-Market, 29% Enterprise #### What Are Recent G2 Reviews of Oliv AI? **"[Oliv AI is a Game-Changer for Sales Productivity](https://www.g2.com/survey_responses/oliv-ai-review-13058346)"** **Rating:** 5.0/5.0 stars *— Vijay V.* [Read full review](https://www.g2.com/survey_responses/oliv-ai-review-13058346) --- **"[Streamlined Sales Process with Oliv.ai](https://www.g2.com/survey_responses/oliv-ai-review-13035389)"** **Rating:** 4.5/5.0 stars *— Prashant S.* [Read full review](https://www.g2.com/survey_responses/oliv-ai-review-13035389) --- ### 13. [PolyAI](https://www.g2.com/products/polyai/reviews) PolyAI builds customer-led voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business, including banks, hotels, insurers, restaurants, retail and telecoms. Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency. PolyAI has been recognized by Forbes in their 2023 AI 50, Gartner as a Cool Vendor in Conversational AI, and CB Insights in their 2021 AI 100. PolyAI has been featured in Bloomberg, The Washington Post, The Wall Street Journal, The New York Times, Forbes and TechCrunch. **Average Rating:** 5.0/5.0 **Total Reviews:** 12 **Who Is the Company Behind PolyAI?** - **Seller:** [PolyAI](https://www.g2.com/sellers/polyai) - **Year Founded:** 2017 - **HQ Location:** London, England - **Twitter:** @polyaivoice (9,414 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/polyai/ (369 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 25% Mid-Market #### What Are PolyAI's Pros and Cons? **Pros:** - Artificial Intelligence (2 reviews) - Automation (2 reviews) - 24/7 Support (1 reviews) - AI Integration (1 reviews) - AI Technology (1 reviews) **Cons:** - Improvements Needed (1 reviews) - Lagging Issues (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) - Slow Speed (1 reviews) ### What Do G2 Reviewers Say About PolyAI? *AI-generated summary from verified user reviews* **Pros:** - Users find **PolyAI's automation and efficiency** exceptional, making it feel like a real conversation with a personal assistant. - Users praise the **automation and efficiency** of PolyAI, appreciating its seamless conversational AI capabilities. - Users value the **24/7 support** from PolyAI, experiencing seamless interactions that feel genuinely human. - Users find the **AI integration** in PolyAI invaluable for creating seamless and effective voice assistant interactions. - Users find PolyAI a **powerful voice assistant tool** for creating seamless conversational AI bots for customer interactions. **Cons:** - Users report that PolyAI can be **slow at times** and has some annoying advertising that detracts from the experience. - Users report **lagging issues** and occasional frustrating advertising, impacting their overall experience with PolyAI. - Users find the **slow loading times** frustrating, impacting their overall experience with PolyAI. - Users experience **slow performance** at times, leading to frustration with the overall functionality of PolyAI. - Users experience **slow speed** at times, which can hinder the overall effectiveness and satisfaction with PolyAI. #### What Are Recent G2 Reviews of PolyAI? **"[Very useful voice assistant tool](https://www.g2.com/survey_responses/polyai-review-8783441)"** **Rating:** 5.0/5.0 stars *— Buket K.* [Read full review](https://www.g2.com/survey_responses/polyai-review-8783441) --- **"[PolyAI interactions](https://www.g2.com/survey_responses/polyai-review-11858235)"** **Rating:** 5.0/5.0 stars *— Rocio C.* [Read full review](https://www.g2.com/survey_responses/polyai-review-11858235) --- ### 14. [Quidget](https://www.g2.com/products/quidget/reviews) Quidget is an AI-powered chat solution designed to automate a significant portion of Tier-1 customer support. It works by scanning your existing data and knowledge base to provide instant and precise responses to customer queries. Quidget can be set up and deployed on your website within minutes, requiring no coding experience. This tool enables businesses to automate routine inquiries, allowing customer support teams to concentrate on more complex issues. On average, this can save support agents up to 3 hours daily, effectively equating to the workload of an additional full-time employee. Quidget integrates smoothly into your website through a simple onboarding process, after which a short code is provided to embed the chat widget. The AI agent is easily customizable to match your brand’s tone and can be tailored to meet specific business needs. Designed to enhance customer service efficiency, Quidget is suitable for businesses of all sizes. By reducing the need for manual intervention in handling common queries, it helps lower operational costs and reallocates resources towards more strategic activities. This leads to faster response times and improved customer satisfaction. **Average Rating:** 4.5/5.0 **Total Reviews:** 4 **Who Is the Company Behind Quidget?** - **Seller:** [Quidget](https://www.g2.com/sellers/quidget) - **Year Founded:** 2023 - **HQ Location:** Wilmington, US - **LinkedIn® Page:** https://www.linkedin.com/company/quidget (8 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 25% Enterprise #### What Are Quidget's Pros and Cons? **Pros:** - Design (1 reviews) - Navigation Ease (1 reviews) - User Interface (1 reviews) ### What Do G2 Reviewers Say About Quidget? *AI-generated summary from verified user reviews* **Pros:** - Users love the **fascinating UI and easier navigation** of Quidget, enhancing their overall experience. - Users love the **ease of navigation** in Quidget, finding the UI fascinating and user-friendly. - Users appreciate the **fascinating UI and easy navigation** of Quidget, enhancing their overall experience. #### What Are Recent G2 Reviews of Quidget? **"[Quidget a great solution for customer based AI service](https://www.g2.com/survey_responses/quidget-review-10978869)"** **Rating:** 4.5/5.0 stars *— Paul J.* [Read full review](https://www.g2.com/survey_responses/quidget-review-10978869) --- **"[Automated support agent build at ease with just plain english](https://www.g2.com/survey_responses/quidget-review-11583766)"** **Rating:** 4.0/5.0 stars *— Arulmurugan K.* [Read full review](https://www.g2.com/survey_responses/quidget-review-11583766) --- ### 15. [Reply](https://www.g2.com/products/reply/reviews) Reply.io helps sales teams book more meetings and close deals faster with AI-powered, multichannel outreach. It is your all-in-one sales engagement platform that automates outreach, finds leads, and turns them into booked meetings. Reply’s built for sales teams, founders, and agencies who want to grow their pipeline without the manual grind. Just plug in your strategy → Reply handles the rest. Key features: - AI SDR Agent that learns your product, finds ideal prospects, personalizes messages, engages across channels, and books meetings (in multiple languages!). - 1B+ verified B2B contacts built right into the platform, so no need for extra tools. - Multichannel sequences with email, LinkedIn, SMS, WhatsApp, calls, and more. All automated, all in one place. - Email Deliverability Suite includes SPF/DKIM/DMARC checks, inbox warm-up via Mailtoaster.ai, custom tracking domains, and more. - Lead enrichment to fill in gaps and improve targeting. - Findy Chrome extension to quickly grab contacts from LinkedIn and the web. - White-label option for agencies to fully brand and resell Reply. What makes it different? - AI SDR that goes beyond automation: it learns, adapts, and handles the full outreach cycle for you. - Built-in data and enrichment – no more paying for third-party tools. - Fully customizable for agencies with white-label, dashboards, and bulk client setup. Ideal for: - Founders and sales teams looking to scale outbound without hiring more reps. - Agencies managing outreach and lead gen for multiple clients. - RevOps teams that want one platform for the entire outbound workflow. - Anyone who wants AI to handle prospecting, outreach, and meeting booking end-to-end. Trusted by 3,000+ companies and named a Top 50 Sales Product on G2 for 2025. Loved for its powerful automation, top-tier support, and real results! **Average Rating:** 4.6/5.0 **Total Reviews:** 1,501 **Who Is the Company Behind Reply?** - **Seller:** [Reply.io](https://www.g2.com/sellers/reply-io) - **Year Founded:** 2016 - **HQ Location:** San Jose, US - **Twitter:** @ReplyAppTeam (1,769 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/replynow/about/ (88 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 80% Small-Business, 17% Mid-Market #### What Are Reply's Pros and Cons? **Pros:** - Ease of Use (99 reviews) - Automation (71 reviews) - Helpful (71 reviews) - Features (68 reviews) - Customer Support (67 reviews) **Cons:** - Learning Curve (30 reviews) - Learning Difficulty (24 reviews) - Missing Features (22 reviews) - Sequence Issues (21 reviews) - Limited Customization (20 reviews) ### What Do G2 Reviewers Say About Reply? *AI-generated summary from verified user reviews* **Pros:** - Users find Reply.io's **ease of use** enhances productivity, streamlining sales processes with effective automation and integrations. - Users value the **automation features** of Reply, enhancing efficiency while maintaining personalized outreach and seamless CRM integration. - Users praise the **helpful support team** of Reply, consistently providing quick and effective assistance with inquiries. - Users value the **intuitive interface and excellent customer support** from Reply, enhancing their outreach efficiency. - Users commend the **quick and effective customer support** from Reply, highlighting reliable assistance for troubleshooting issues. **Cons:** - Users face a **steep learning curve** with Reply, as the interface can be overwhelming and confusing initially. - Users find the **learning difficulty** due to an overwhelming interface and unclear elements frustrating at times. - Users find the **missing features** like 'Reply all' and more integrations limiting for their productivity. - Users experience **sequence issues** , finding it difficult to manage contacts across multiple sequences effectively. - Users find the **limited customization** options restrict complex workflows, often relying on external tools for personalization. #### What Are Recent G2 Reviews of Reply? **"[Intuitive Email Sequences and Team Mailboxes, but Reply-Based Removal Can Miss](https://www.g2.com/survey_responses/reply-review-12455326)"** **Rating:** 4.0/5.0 stars *— Stephanie G.* [Read full review](https://www.g2.com/survey_responses/reply-review-12455326) --- **"[Multi-Channel Outbound at Scale](https://www.g2.com/survey_responses/reply-review-12798052)"** **Rating:** 5.0/5.0 stars *— Verified User in Venture Capital & Private Equity* [Read full review](https://www.g2.com/survey_responses/reply-review-12798052) --- #### What Are G2 Users Discussing About Reply? - [What is Reply used for?](https://www.g2.com/discussions/what-is-reply-used-for) - 1 comment ### 16. [Sierra](https://www.g2.com/products/sierra/reviews) Sierra is the conversational AI platform for businesses. We enable every company to elevate their customer experience with AI. **Average Rating:** 4.4/5.0 **Total Reviews:** 14 **Who Is the Company Behind Sierra?** - **Seller:** [Sierra](https://www.g2.com/sellers/sierra-bef264bd-950f-41f6-840a-2c65b82f5c2e) - **Year Founded:** 2023 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/sierra (788 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 36% Mid-Market, 36% Small-Business #### What Are Sierra's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Efficiency Improvement (4 reviews) - Efficiency (3 reviews) - Easy Integrations (2 reviews) - Integration Capabilities (2 reviews) **Cons:** - Expensive (2 reviews) - Bug Issues (1 reviews) - Complex Configuration (1 reviews) - Complexity (1 reviews) - Cost Limitations (1 reviews) ### What Do G2 Reviewers Say About Sierra? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Sierra, highlighting its fast implementation and excellent customer support. - Users appreciate the **efficiency improvement** of Sierra, enabling them to perform tasks quickly and reliably. - Users value Sierra's **efficient performance** and seamless integrations, enhancing productivity and user experience significantly. - Users appreciate the **easy integrations** of Sierra, which enhance operational workflows and streamline various processes effectively. - Users praise Sierra's **seamless integration capabilities** , enhancing collaboration and communication across teams effectively. **Cons:** - Users find Sierra's pricing to be **expensive** , complicating evaluations of long-term costs and scalability. - Users report a **complex setup process and numerous bugs** in Sierra, leading to frustration compared to competitors. - Users find the **complex configuration** process challenging, noting more bugs compared to competing products. - Users find the **complex setup process** challenging, compounded by more bugs than competing products. - Users are concerned about the **cost limitations** of Sierra, finding it difficult to evaluate long-term expenses and scalability. #### What Are Recent G2 Reviews of Sierra? **"[Seamless Integration with Unmatched Efficiency](https://www.g2.com/survey_responses/sierra-review-11746639)"** **Rating:** 4.5/5.0 stars *— Raf V.* [Read full review](https://www.g2.com/survey_responses/sierra-review-11746639) --- **"[emphasize guardrails, supervision, auditing, and deterministic control when integrating with systems](https://www.g2.com/survey_responses/sierra-review-11757464)"** **Rating:** 4.0/5.0 stars *— Verified User in Accounting* [Read full review](https://www.g2.com/survey_responses/sierra-review-11757464) --- ### 17. [Siit](https://www.g2.com/products/siit/reviews) Siit is the modern Service Desk for IT and internal operations teams. Our AI-powered platform streamlines ticketing, automates workflows, and enhances internal efficiency. Seamlessly integrating with existing tools, Siit eliminates complexity, accelerates resolution times, and transforms internal support into a strategic advantage. **Average Rating:** 5.0/5.0 **Total Reviews:** 29 **Who Is the Company Behind Siit?** - **Seller:** [Siit](https://www.g2.com/sellers/siit) - **Year Founded:** 1976 - **HQ Location:** Paris, FR - **Twitter:** @siitapp (35 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/siit-app (125 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 55% Small-Business, 45% Mid-Market #### What Are Siit's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Integrations (13 reviews) - Customer Support (10 reviews) - Communication (9 reviews) - Communication Efficiency (9 reviews) **Cons:** - Inadequate Reporting (2 reviews) - Inadequate Reporting Features (2 reviews) - Integration Issues (2 reviews) - Connectivity Issues (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Siit? *AI-generated summary from verified user reviews* **Pros:** - Users find SIIT's **ease of use** remarkable, integrating effortlessly with tools like Slack and Teams for quick support. - Users value the **seamless integrations** of Siit, enhancing communication through tools like Slack and Teams for efficient workflows. - Users commend SIIT for its **exceptional customer support** , highlighting quick responses and seamless integration with Slack and Teams. - Users value the **streamlined communication** through Slack, significantly enhancing support efficiency and overall satisfaction. - Users value the **high communication efficiency** of Siit, enjoying rapid, personalized support directly within Slack and Teams. **Cons:** - Users feel that Siit’s **inadequate reporting** limits insights, hindering effective analysis of support operations. - Users desire **inadequate reporting features** , seeking advanced analytics for improved insights into support operations. - Users suggest that Siit faces **integration issues** , particularly with the need for more onboarding resources and Google Drive connectivity. - Users face **connectivity issues** with Siit, highlighting the need for a stable internet connection to maintain functionality. - Users desire more **customization options** and advanced reporting features to enhance their experience with Siit. #### What Are Recent G2 Reviews of Siit? **"[Good fit if your company runs on Teams](https://www.g2.com/survey_responses/siit-review-12761625)"** **Rating:** 5.0/5.0 stars *— Callista R.* [Read full review](https://www.g2.com/survey_responses/siit-review-12761625) --- **"[AI works well with our Notion knowledge base](https://www.g2.com/survey_responses/siit-review-12771109)"** **Rating:** 5.0/5.0 stars *— Gatien D.* [Read full review](https://www.g2.com/survey_responses/siit-review-12771109) --- ### 18. [Simplifai](https://www.g2.com/products/simplifai/reviews) Founded in 2017, Simplifai builds customizable AI Agents for motor, travel, property, and bodily injury claims. Processing over 10 million inquiries annually, Simplifai helps insurers work smarter, scale efficiently, and deliver better service – all while ensuring compliance with GDPR and ISO standards. **Average Rating:** 4.8/5.0 **Total Reviews:** 4 **Who Is the Company Behind Simplifai?** - **Seller:** [Simplifai](https://www.g2.com/sellers/simplifai) - **Year Founded:** 2017 - **HQ Location:** Oslo, NO - **LinkedIn® Page:** https://www.linkedin.com/company/18064052 (70 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Mid-Market, 25% Enterprise #### What Are Simplifai's Pros and Cons? **Pros:** - Design (1 reviews) - Helpful (1 reviews) ### What Do G2 Reviewers Say About Simplifai? *AI-generated summary from verified user reviews* **Pros:** - Users value the **expertise in design** and structured onboarding approach for Simplifai's AI Agent. - Users value the **helpful support** of Simplifai, appreciating its structured onboarding and expertise in process integration. #### What Are Recent G2 Reviews of Simplifai? **"[Driving Large-Scale Insurance Workflow Automation with AI](https://www.g2.com/survey_responses/simplifai-review-12779779)"** **Rating:** 5.0/5.0 stars *— John D.* [Read full review](https://www.g2.com/survey_responses/simplifai-review-12779779) --- **"[Strong Automation and a Collaborative Team That Streamlined Customer Dialogue](https://www.g2.com/survey_responses/simplifai-review-12802494)"** **Rating:** 4.0/5.0 stars *— Verified User in Banking* [Read full review](https://www.g2.com/survey_responses/simplifai-review-12802494) --- ### 19. [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with in-depth capabilities across publishing, engagement, listening, analytics, employee advocacy, influencer marketing and commerce. - Plan and schedule content using an editorial calendar, store all media assets in a digital asset manager and simultaneously publish across channels at AI-recommended times with an omni- channel publisher - Generate engaging, platform-specific content instantly with Sprinklr AI+ - Engage with your audience across 35+ social and messaging channels using a unified inbox - Leverage AI-powered classification to efficiently analyze sentiment and intent of the inbound messages and engage better and faster with AI Smart Response, Smart Compose, and auto- responses - Analyze performance across owned, earned and paid media, and integrate data from multiple sources into a unified report and get on-demand or routine access - Get 5 times more granular business insights with custom metrics and out-of-the-box dashboards - Uncover AI-powered, critical insights across brand health, campaign performance, competitor benchmarking and more - Empower your sales teams to grow leads by reaching more prospects and delivering personalized content faster - Amplify reach by empower your employees to share your branded content easily, leveraging user-generated content and engaging influencers - Leverage truly enterprise-grade with 10x more granular & customizable compliance and approval workflows for unique business needs **Average Rating:** 4.1/5.0 **Total Reviews:** 1,139 **Who Is the Company Behind Sprinklr Social?** - **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr) - **Company Website:** https://www.sprinklr.com - **Year Founded:** 2009 - **HQ Location:** New York - **Twitter:** @Sprinklr (38,047 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/399351/ (4,380 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Social Media Specialist, Social Media Manager - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 49% Enterprise, 29% Mid-Market #### What Are Sprinklr Social's Pros and Cons? **Pros:** - Ease of Use (79 reviews) - Centralized Management (70 reviews) - Features (57 reviews) - Analytics (43 reviews) - Social Media Integration (37 reviews) **Cons:** - Complex Usage (51 reviews) - Learning Curve (45 reviews) - Complexity (31 reviews) - Improvement Needed (30 reviews) - Learning Complexity (29 reviews) ### What Do G2 Reviewers Say About Sprinklr Social? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Sprinklr Social, complemented by strong support from the dedicated team. - Users value the **centralized management** of Sprinklr Social, enhancing efficiency across multiple social media platforms. - Users appreciate the **customizable features** of Sprinklr Social, enhancing team collaboration and simplifying multi-channel management. - Users value the **robust reporting and analytics** of Sprinklr Social, enhancing their tracking of KPIs effectively. - Users value the **seamless management of multiple social media channels** in one place, enhancing engagement and monitoring. **Cons:** - Users often find the **complex usage** of Sprinklr Social overwhelming, especially when navigating features and generating reports. - Users find the **learning curve steep** , making Sprinklr Social challenging to master and requiring extensive training and support. - Users find Sprinklr Social to have a **steep learning curve** and complexity that can hinder effective usage. - Users find that **improvement is needed** due to the complexity and steep learning curve of Sprinklr Social. - Users find the **learning complexity** of Sprinklr Social challenging, often requiring additional training to navigate effectively. #### What Are Recent G2 Reviews of Sprinklr Social? **"[Boosts Social Media Efficiency, User-Friendly Setup](https://www.g2.com/survey_responses/sprinklr-social-review-13060012)"** **Rating:** 4.5/5.0 stars *— Ahmed E.* [Read full review](https://www.g2.com/survey_responses/sprinklr-social-review-13060012) --- **"[Feature Rich Social Platform That Keeps Getting Smarter](https://www.g2.com/survey_responses/sprinklr-social-review-11426970)"** **Rating:** 5.0/5.0 stars *— Shruti D.* [Read full review](https://www.g2.com/survey_responses/sprinklr-social-review-11426970) --- ### 20. [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) Stripe is a comprehensive financial infrastructure platform that empowers businesses to accept payments, manage revenue, and expand their operations globally. It offers a suite of APIs and tools designed to facilitate online and in-person transactions, subscription billing, fraud prevention, and financial reporting. Stripe's solutions are tailored for developers, providing robust documentation and SDKs to integrate payment processing seamlessly into web and mobile applications. Key Features and Functionality: - Payment Processing: Supports a wide range of payment methods, including credit and debit cards, digital wallets, and local payment options, enabling businesses to cater to a global customer base. - Subscription Management: Offers tools to create and manage recurring billing models, handle upgrades and downgrades, and automate invoicing, simplifying subscription-based services. - In-Person Payments: Through Stripe Terminal, businesses can accept payments in physical locations using pre-certified card readers, unifying online and offline sales channels. - Developer Tools: Provides extensive SDKs and APIs for various programming languages and platforms, including Java, Android, iOS, and React Native, facilitating easy integration and customization. - Security and Compliance: Ensures PCI compliance and employs advanced fraud detection mechanisms to protect businesses and their customers. Primary Value and Solutions: Stripe simplifies the complexities of payment processing, allowing businesses to focus on growth and customer engagement. By offering a unified platform for handling transactions, subscriptions, and in-person payments, Stripe eliminates the need for multiple service providers. Its developer-centric approach ensures that integration is straightforward, reducing development time and resources. Additionally, Stripe's commitment to security and compliance provides peace of mind, ensuring that sensitive financial data is handled with the highest standards. **Average Rating:** 3.9/5.0 **Total Reviews:** 4 **Who Is the Company Behind Stripe?** - **Seller:** [Stripe Agentic Workflow](https://www.g2.com/sellers/stripe-agentic-workflow) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are Recent G2 Reviews of Stripe? **"[Stripe: powerful flexibility with an easy-to-use interface](https://www.g2.com/survey_responses/stripe-review-12701075)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/stripe-review-12701075) --- **"[Easy, Efficient billing for members and staff!](https://www.g2.com/survey_responses/stripe-review-12569730)"** **Rating:** 4.5/5.0 stars *— Gabriela C.* [Read full review](https://www.g2.com/survey_responses/stripe-review-12569730) --- ### 21. [TheLoops](https://www.g2.com/products/theloops/reviews) TheLoops, an IFS company, is an intelligent support operations platform that transforms the support experience, ensuring customer success is at the heart of digital business. It contextualizes support data with product and customer data in real-time to provide actionable insights to reps and managers within their tools and workspaces. **Average Rating:** 4.6/5.0 **Total Reviews:** 9 **Who Is the Company Behind TheLoops?** - **Seller:** [TheLoopsai](https://www.g2.com/sellers/theloopsai) - **Year Founded:** 2020 - **HQ Location:** San Jose, US - **LinkedIn® Page:** https://www.linkedin.com/company/71276729 (37 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 78% Mid-Market, 11% Enterprise #### What Are TheLoops's Pros and Cons? **Pros:** - AI Integration (4 reviews) - Ease of Use (3 reviews) - Customization (2 reviews) - Easy Setup (2 reviews) - Implementation Ease (2 reviews) **Cons:** - Difficult Setup (2 reviews) - Complexity (1 reviews) - Difficult Reporting (1 reviews) - Implementation Issues (1 reviews) - Poor Navigation (1 reviews) ### What Do G2 Reviewers Say About TheLoops? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **impressive AI capabilities** of TheLoops, enhancing customer experience with powerful integrations and support. - Users appreciate the **ease of use** of TheLoops, enjoying effortless implementation and powerful functionalities. - Users value the **highly customizable reporting** in TheLoops, enhancing accuracy and ease in decision-making. - Users praise the **easy setup** of TheLoops, allowing quick integration with tools for seamless analytics and reporting. - Users appreciate the **implementation ease** of TheLoops, enjoying a user-friendly experience with customizable options. **Cons:** - Users experience a **difficult setup** due to unclear documentation and numerous integrations, complicating initial use. - Users often find the **wide range of use cases** overwhelming, making it difficult to navigate the system effectively. - Users find **difficult reporting** challenging due to the platform's complexity and the learning curve it requires. - Users find **implementation issues** challenging due to unclear documentation and necessary integrations, complicating initial setup. - Users find the **poor navigation** of TheLoops frustrating, as it leads to overwhelming pop-up windows and confusion. #### What Are Recent G2 Reviews of TheLoops? **"[Powerful tool for our Technical Support team.](https://www.g2.com/survey_responses/theloops-review-11010285)"** **Rating:** 4.0/5.0 stars *— Maggie W.* [Read full review](https://www.g2.com/survey_responses/theloops-review-11010285) --- **"[Really impressive results with TheLoops](https://www.g2.com/survey_responses/theloops-review-10964708)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/theloops-review-10964708) --- ### 22. [UserGems](https://www.g2.com/products/usergems/reviews) UserGems is the AI command center for go-to-market teams. Powered by best-in-class contact data, its AI agents automatically surface high-intent buyers, prioritize them, and deploy personalized outbound and ABM to drive more pipeline. **Average Rating:** 4.7/5.0 **Total Reviews:** 161 **Who Is the Company Behind UserGems?** - **Seller:** [UserGems](https://www.g2.com/sellers/usergems) - **Year Founded:** 2019 - **HQ Location:** San Francisco, CA - **Twitter:** @usergems (272 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/usergems/ (103 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Commercial Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 76% Mid-Market, 17% Enterprise #### What Are UserGems's Pros and Cons? **Pros:** - Lead Generation (7 reviews) - CRM Integration (6 reviews) - Automation (5 reviews) - Data Accuracy (5 reviews) - Ease of Use (5 reviews) **Cons:** - Outdated Information (2 reviews) - Slow Updates (2 reviews) - Data Management (1 reviews) - Data Quality (1 reviews) - Difficult Setup (1 reviews) ### What Do G2 Reviewers Say About UserGems? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of lead generation** with UserGems, enjoying automated tracking of high-intent prospects. - Users value the **s seamless CRM integration** of UserGems, streamlining workflows and enhancing lead engagement for teams. - Users value the **automation features** of UserGems, enhancing sales efficiency while eliminating manual tasks for teams. - Users praise the **amazing data accuracy** of UserGems, ensuring smooth CRM integration and efficient lead tracking. - Users love the **ease of use** of UserGems, making lead identification and outreach seamless and efficient. **Cons:** - Users note that **occasionally outdated information** can delay job-change alerts, though overall data remains accurate. - Users express concerns about **slow updates** for job-change alerts, preferring more frequent notifications than once a month. - Users report issues with **lack of transparency and poor data quality** , impacting their trust in UserGems. - Users are frustrated with the **poor data quality** and lack of transparency affecting their trust in UserGems. - Users find the **difficult setup** with custom CRM integrations can be resource-intensive and challenging. #### What Are Recent G2 Reviews of UserGems? **"[UserGems Signal Tracking and Gem-E Emails Supercharge Our Outbound](https://www.g2.com/survey_responses/usergems-review-12974260)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/usergems-review-12974260) --- **"[Champion Tracking + Salesforce Integration That Turns Warm Intros Into Pipeline](https://www.g2.com/survey_responses/usergems-review-12972891)"** **Rating:** 5.0/5.0 stars *— Fenil P.* [Read full review](https://www.g2.com/survey_responses/usergems-review-12972891) --- #### What Are G2 Users Discussing About UserGems? - [Do you recommend UserGems for lead generation, and what features do you find most effective?](https://www.g2.com/discussions/do-you-recommend-usergems-for-lead-generation-and-what-features-do-you-find-most-effective) - 1 upvote - [What is UserGems used for?](https://www.g2.com/discussions/what-is-usergems-used-for) - 1 upvote ### 23. [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments, Zendesk is designed to accommodate the evolving needs of growing organizations without costly developer resources. The platform offers pre-built integrations with popular IT and HR systems, along with robust data analytics to drive informed decisions. Whether you're looking to build a top-tier service desk, improve incident management, automate workflows, or boost self-service capabilities, Zendesk for Employee Service provides the ease of use, flexibility and scalability required for today's dynamic workplace. **Average Rating:** 4.5/5.0 **Total Reviews:** 102 **Who Is the Company Behind Zendesk for Employee Service?** - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** https://www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk (102,672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 55% Mid-Market, 26% Small-Business #### What Are Zendesk for Employee Service's Pros and Cons? **Pros:** - Ease of Use (20 reviews) - Features (10 reviews) - Useful (10 reviews) - Time-saving (9 reviews) - Time-Saving (9 reviews) **Cons:** - Integration Issues (4 reviews) - Slow Loading (4 reviews) - AI Limitations (3 reviews) - Performance Issues (3 reviews) - Slow Performance (3 reviews) ### What Do G2 Reviewers Say About Zendesk for Employee Service? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Zendesk for Employee Service, making it effortless to access information quickly. - Users value the **time-efficient navigation** and powerful automation features of Zendesk for streamlining employee service. - Users value the **quick access to answers** provided by Zendesk for Employee Service, enhancing team synchronization and efficiency. - Users value the **time-saving features** of Zendesk, enabling efficient ticket management and quick responses. - Users appreciate the **time-saving automation** of Zendesk for Employee Service, significantly improving efficiency across teams. **Cons:** - Users note **integration issues** with Zendesk for Employee Service, desiring more compatibility with internal tools and chat apps. - Users experience **slow loading times** for evaluation assignments and information retrieval, impacting their overall efficiency with Zendesk. - Users find **AI limitations** in Zendesk's employee service, feeling it lacks transparency and expected capabilities. - Users experience occasional **performance issues** with slow loading and retrieval times for information on Zendesk for Employee Service. - Users experience **slow performance** with Zendesk for Employee Service, particularly in retrieving information during complex tasks. #### What Are Recent G2 Reviews of Zendesk for Employee Service? **"[Automated organized Employee service solution with Zendesk](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-13051630)"** **Rating:** 4.5/5.0 stars *— Aayush M.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-13051630) --- **"[A Game Changer for People Operations](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637)"** **Rating:** 5.0/5.0 stars *— Megan J.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637) --- #### What Are G2 Users Discussing About Zendesk for Employee Service? - [What is the WFM process?](https://www.g2.com/discussions/tymeshift-what-is-the-wfm-process) - [What is Tymeshift Zendesk?](https://www.g2.com/discussions/what-is-tymeshift-zendesk) - [What is Tymeshift?](https://www.g2.com/discussions/what-is-tymeshift) - [What Tymeshift used for?](https://www.g2.com/discussions/what-tymeshift-used-for) ### 24. [11Sight](https://www.g2.com/products/11sight/reviews) At 11Sight, we are redefining customer interactions with AI-powered conversational agents that handle customer inquiries, book appointments, and close sales without human intervention—24/7, across all channels. Our conversational AI Agents serve as the first point of contact for customer and prospect conversations. They work with their human counterparts, either resolve the customer requests or escalate them as appropriate. They are built to answer and to ask questions to drive desired outcomes. They reduce costs, increase revenues, and customer satisfaction. We are in production with hundreds of dealers and growing fast. A dealership using 11Sight’s AI Service Assistant reported: ✔ All customer calls handled 24/7 with no wait time, improving customer satisfaction ✔ Appointments and service revenue doubled ✔ Routine tasks fully automated, load on team members significantly reduced With our existing customers and sales channels, we expect to exceed $2.5M ARR by the end of 2025. 11Sight is a Delaware C-Corp founded by two Bay Area veteran entrepreneurs, Aleks Gollu and Farokh Eskafi. They have two positive exits each, one together. We have three patents and a fourth pending. **Average Rating:** 4.6/5.0 **Total Reviews:** 63 **Who Is the Company Behind 11Sight?** - **Seller:** [11Sight](https://www.g2.com/sellers/11sight) - **Year Founded:** 2016 - **HQ Location:** Berkeley, US - **Twitter:** @11Sight - **LinkedIn® Page:** https://www.linkedin.com/company/elevensight/ (31 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 70% Small-Business, 13% Mid-Market #### What Are 11Sight's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Time-saving (10 reviews) - Video Calls (10 reviews) - Easy Setup (9 reviews) - Helpful (9 reviews) **Cons:** - Limited Customization (5 reviews) - Missing Features (5 reviews) - Limited Analytics (4 reviews) - Limited Features (4 reviews) - Intuitiveness (3 reviews) ### What Do G2 Reviewers Say About 11Sight? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of 11Sight, enabling seamless, instant video conversations and efficient lead qualification. - Users value 11Sight for its **time-saving capabilities** , enabling instant video conversations and swift lead qualification. - Users appreciate the **frictionless video call experience** of 11Sight, enabling seamless and immediate customer connections. - Users value the **easy setup** of 11Sight, allowing quick integration without the hassle of software installation. - Users value the **instant video communication** of 11Sight, enhancing lead engagement and making conversations feel natural. **Cons:** - Users find the **limited customization options** in 11Sight restrict their ability to tailor the experience to their needs. - Users note the **lack of advanced features** in 11Sight, impacting team collaboration and brand consistency. - Users find the **limited analytics** of 11Sight constraining, seeking enhanced tracking and reporting capabilities for better insights. - Users express concerns over **limited features** like basic call recording and insufficient team management capabilities in 11Sight. - Users find the **interface less intuitive** and desire more customization options for an improved experience. #### What Are Recent G2 Reviews of 11Sight? **"[Enhancing Customer Experience Through Live Interactions](https://www.g2.com/survey_responses/11sight-review-12871840)"** **Rating:** 5.0/5.0 stars *— Preeti Y.* [Read full review](https://www.g2.com/survey_responses/11sight-review-12871840) --- **"[Instant Video Connection](https://www.g2.com/survey_responses/11sight-review-12975979)"** **Rating:** 4.0/5.0 stars *— Bavaliya A.* [Read full review](https://www.g2.com/survey_responses/11sight-review-12975979) --- #### What Are G2 Users Discussing About 11Sight? - [What is 11Sight used for?](https://www.g2.com/discussions/what-is-11sight-used-for) - 1 comment ### 25. [Brainfish](https://www.g2.com/products/brainfish/reviews) Brainfish is a knowledge intelligence platform built for complex B2B products. As companies grow, product knowledge becomes fragmented across docs, Slack, tickets, decks, and tribal expertise. Documentation goes stale. Teams give inconsistent answers. AI initiatives fail because the content underneath isn’t reliable. Brainfish acts as a living knowledge layer across Support, Customer Success, Product, and Enablement. It centralizes your existing knowledge, keeps it continuously up to date, and dynamically delivers the right answer based on persona, context, and configuration. Instead of static documentation, Brainfish provides context-aware intelligence that scales with product complexity — ensuring admins, end users, developers, and internal teams all receive accurate, role-specific guidance. With Brainfish, teams onboard faster, reduce support costs, and free up Product from constant escalations. It also lowers churn caused by confusion and gives companies the confidence to roll out AI on top of accurate, reliable knowledge. Brainfish helps growing B2B companies scale their expertise without having to scale headcount alongside it. **Average Rating:** 4.6/5.0 **Total Reviews:** 4 **Who Is the Company Behind Brainfish?** - **Seller:** [Brainfish](https://www.g2.com/sellers/brainfish) - **Year Founded:** 2022 - **HQ Location:** Sydney, AU - **LinkedIn® Page:** https://www.linkedin.com/company/brainfishai/ (19 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are Brainfish's Pros and Cons? **Pros:** - Customizability (1 reviews) - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Helpful (1 reviews) - Knowledge Base (1 reviews) ### What Do G2 Reviewers Say About Brainfish? *AI-generated summary from verified user reviews* **Pros:** - Users value the **customizability** of Brainfish, enabling quick content updates for dynamic software environments. - Users value the **ease of use** of Brainfish, which simplifies updates and enhances user experience in dynamic environments. - Users love the **easy setup** of Brainfish, enabling quick content updates and smooth transitions for their systems. - Users appreciate the **quick content updates** offered by Brainfish, essential for rapidly evolving software environments. - Users appreciate the **quick content updates** of Brainfish, ensuring accurate and timely information for their evolving needs. #### What Are Recent G2 Reviews of Brainfish? **"[Centralized Knowledge with Seamless Slack Integration](https://www.g2.com/survey_responses/brainfish-review-12467768)"** **Rating:** 5.0/5.0 stars *— Eliza C.* [Read full review](https://www.g2.com/survey_responses/brainfish-review-12467768) --- **"[Easy to Use, Top notch team to work with](https://www.g2.com/survey_responses/brainfish-review-12598526)"** **Rating:** 5.0/5.0 stars *— Kim L.* [Read full review](https://www.g2.com/survey_responses/brainfish-review-12598526) --- ## What Is AI Agents? [ Agentic AI Software](https://www.g2.com/categories/agentic-ai)