Best AI Agents - Page 6

How Many AI Agents Products Does G2 Track?

Total Products under this Category: 5,022

Category Stats (Oct 2026)

  • Average Rating: 4.64/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: modus (+5.26%) - Among all products in this category, modus recorded the largest rating increase compared to last month

Last updated: October 13, 2026

How Does G2 Rank AI Agents Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 359,600+ Authentic Reviews
  • 5,022+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Agents

G2 Grid® for AI Agents plotting products by satisfaction and market presence

Highlighted products: Salesforce Agentforce, Rippling, ClickUp, Notion, HiBob HRIS, Microsoft Copilot, Insider One, and Retell AI.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=rippling&focus%5B%5D=clickup&focus%5B%5D=notion&focus%5B%5D=hibob-hris&focus%5B%5D=microsoft-copilot-2026-08-27&focus%5B%5D=insider-one&focus%5B%5D=retell-ai)

ServiceNow EmployeeWorks

Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com.

Average Rating: 4.4/5.0

Total Reviews: 123

Who Is the Company Behind ServiceNow EmployeeWorks?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • Twitter: @servicenow
    55,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 62% Large, 15% Small

What Do G2 Reviewers Say About ServiceNow EmployeeWorks?

AI-generated summary from verified user reviews

Pros
  • Users value the high efficiency of ServiceNow EmployeeWorks, which streamlines IT support and saves significant time.
  • Users find Moveworks to be easy to use, enjoying its efficient AI capabilities and straightforward implementation.
  • Users admire the impressive AI integration of Moveworks, enhancing efficiency and streamlining IT support effectively.
  • Users appreciate the AI integration and efficiency of ServiceNow EmployeeWorks, significantly enhancing productivity and support processes.
  • Users appreciate the time-saving capabilities of Moveworks, significantly improving efficiency and reducing the need for manual interventions.
Cons
  • Users often face complexity in integrating ServiceNow EmployeeWorks, leading to slow responses and significant time commitments.
  • Users struggle with the steep learning curve and time investment needed for integrating ServiceNow EmployeeWorks effectively.
  • Users find the time-consuming integration process with ServiceNow EmployeeWorks frustrating and challenging to manage effectively.
  • Users express concerns about usage limitations, particularly regarding integration with non-ServiceNow platforms and feature development.
  • Users experience delayed response times from Moveworks, affecting the overall support and issue resolution process.

What Are Recent G2 Reviews of ServiceNow EmployeeWorks?

What Are G2 Users Discussing About ServiceNow EmployeeWorks?

Dialpad Support

Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions

Average Rating: 4.4/5.0

Total Reviews: 684

Who Is the Company Behind Dialpad Support?

  • Seller: Dialpad
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Ramon, California
  • Twitter: @DialpadHQ
    60 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,511 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Manager, Customer Service Rep
  • Top Industries: Financial Services, Consumer Services
  • Company Size: 44% Medium, 31% Small

What Do G2 Reviewers Say About Dialpad Support?

AI-generated summary from verified user reviews

Pros
  • Users find Dialpad Support extremely helpful with effective resources, coaching, and a user-friendly interface for seamless operations.
  • Users appreciate the ease of use of Dialpad Support, finding navigation and support requests simple and efficient.
  • Users appreciate the responsive customer support of Dialpad, highlighting quick resolutions and effective communication.
  • Users value the time-saving transcription and CRM integration features of Dialpad Support, enhancing productivity in client interactions.
  • Users value the rapid response time of Dialpad Support, ensuring prompt assistance for their inquiries and issues.
Cons
  • Users find poor customer support frustrating and time-consuming, often facing delays and unresolved issues with Dialpad.
  • Users experience call connection delays and find reporting to be uninformative and app usage awkward for call reviews.
  • Users express frustration over delayed support, feeling that immediate assistance is often unavailable when needed most.
  • Users experience dialer issues like delays and unupdated queues, impacting functionality and reporting in Dialpad Support.
  • Users experience frustrating long wait times for support responses, particularly during peak hours, impacting their ability to resolve issues quickly.

What Are Recent G2 Reviews of Dialpad Support?

What Are G2 Users Discussing About Dialpad Support?

Paradox

Paradox is a conversational AI platform that helps companies around the world transform the way they hire by automating time-consuming tasks. Established with the belief that hiring should be human-centric, fast, and simple, Paradox streamlines the hiring process by automating tasks like screening, interview scheduling, and candidate communication, allowing talent acquisition teams to focus on what matters most — building relationships and hiring the talent they need to fuel their business. • Products reimagine traditional HR software by powering them with conversational AI, transforming them into true hiring machines that proactively get work done for TA teams. • Product suite includes: Conversational ATS, Conversational CRM, Conversational Career Site, Conversational Apply, Conversational Scheduling, Conversational Events, and Traitify Assessments. • Solutions have been proven to drive massive ROI for clients, including $2 million saved annually (General Motors), 75% reduction in time to hire (Chipotle), 40,000 recruiting hours saved per week (7-Eleven), 54% decrease in cost per hire (Neighborly), and 98% reduction in candidate response time (Johnson Controls). • Serves thousands of clients globally, across dozens of industries, including leading employers like McDonald’s, General Motors, FedEx, Marriott, and Nestlé. • Winner of Human Resource Executive’s Best HR Product multiple times since 2019, and was acknowledged on the Deloitte Technology Fast 500 as the fastest growing HR tech company for the fourth consecutive year in 2024.

Average Rating: 4.5/5.0

Total Reviews: 72

Who Is the Company Behind Paradox?

  • Seller: Paradox
  • Year Founded: 2016
  • HQ Location: Scottsdale, Arizona
  • Twitter: @ParadoxOlivia
    812 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    415 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Computer Software
  • Company Size: 36% Large, 34% Medium

What Do G2 Reviewers Say About Paradox?

AI-generated summary from verified user reviews

Pros
  • Users value the efficiency of Paradox, which streamlines recruitment and saves significant time in the hiring process.
  • Users highlight the ease of use of Paradox, appreciating its efficient implementation and streamlined communication.
  • Users appreciate the recruitment efficiency of Paradox, significantly reducing time spent on applicant management and communication.
  • Users highlight the time-saving benefits of Paradox, significantly speeding up the hiring process and improving candidate engagement.
  • Users value the time-saving capabilities of Paradox, enhancing efficiency in applicant management and overall recruitment processes.
Cons
  • Users find the no-call, no-show rate and AI responsiveness lacking, with frustrating tab management and some redundant features.
  • Users express concern over the inefficient recruitment process, noting reliance on tech diminishes personal touch and causes redundancies.
  • Users find the learning curve steep, as reports can be complicated, but support helps improve understanding.
  • Users report messaging issues with Paradox, noting AI's inappropriate responses and cumbersome tab management.
  • Users find the reporting features lacking, struggling with complicated reports that require manual adjustments.

What Are Recent G2 Reviews of Paradox?

What Are G2 Users Discussing About Paradox?

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ZoomMate

ZoomMate is an AI workspace integrated into Zoom Workplace, designed to enhance productivity by transforming discussions into actionable outcomes. This innovative solution serves as a personal AI teammate that comprehensively understands, learns from, and acts on your daily tasks. By bridging the gap between conversation and execution, ZoomMate ensures that the decisions made during meetings and chats are effectively followed through, allowing users to focus on their core responsibilities. The target audience for ZoomMate includes professionals and teams who rely on collaborative tools to manage their workflows. Whether in corporate environments, remote teams, or educational institutions, users benefit from a seamless integration of AI capabilities into their existing Zoom ecosystem. ZoomMate is particularly useful for individuals who often find themselves juggling multiple tasks and tools, as it streamlines the process of tracking and completing work initiated during discussions. One of the standout features of ZoomMate is its ability to operate within the context of ongoing conversations. Unlike traditional AI assistants that require users to input specific commands, ZoomMate actively engages in the workflow by understanding the nuances of discussions and identifying next steps without needing explicit instructions. This proactive approach not only saves time but also reduces the cognitive load on users, allowing them to concentrate on strategic decision-making rather than administrative follow-ups. Additionally, ZoomMate consolidates various functions into a single platform, eliminating the need for multiple applications and licenses. This integration enhances data security by keeping sensitive information within the Zoom environment, reducing the risk associated with using disparate tools. The orchestration capabilities of ZoomMate allow it to manage tasks across different systems, ensuring that all team members are aligned and informed about project developments. In essence, ZoomMate redefines how teams collaborate and execute tasks by embedding AI directly into the workflow. Its unique ability to learn from interactions and provide context-aware assistance makes it a valuable asset for any organization looking to enhance productivity and streamline operations. By focusing on the follow-through of conversations, ZoomMate empowers users to achieve their goals more efficiently, transforming meetings into tangible results.

Average Rating: 4.6/5.0

Total Reviews: 260

Who Is the Company Behind ZoomMate?

  • Seller: Zoom
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • Twitter: @zoom
    1,042,714 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14,013 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 42% Small, 34% Medium

What Do G2 Reviewers Say About ZoomMate?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of ZoomMate, appreciating its intuitive setup and user-friendly interface for efficient meetings.
  • Users value the ease of use of Zoom AI Companion, enhancing productivity and simplifying meeting management.
  • Users find the ease of use of Zoom AI Companion invaluable for improving productivity and enhancing team communication.
  • Users find the AI Companion's meeting minute recording invaluable for enhancing productivity and streamlining communication.
  • Users find the efficiency of ZoomMate impressive, saving time and streamlining tasks effortlessly during meetings.
Cons
  • Users are frustrated by the missing features in ZoomMate, affecting functionality and usability during important tasks.
  • Users note that the transcription accuracy needs improvement, particularly for multi-language calls affecting meeting summaries' utility.
  • Users express frustration over the limited features of ZoomMate, which restricts functionality and often requires third-party tools.
  • Users express concern over accuracy issues with ZoomMate's transcription and summaries, particularly in multilingual contexts.
  • Users face Zoom issues like limited meeting duration, connectivity problems, and difficulties with chat tracking and AI transcription.

What Are Recent G2 Reviews of ZoomMate?

Gladly

The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. Explore how it works at www.gladly.ai/get-started/.

Average Rating: 4.7/5.0

Total Reviews: 1,087

Who Is the Company Behind Gladly?

  • Seller: Gladly
  • Company Website:
  • Year Founded: 2014
  • HQ Location: San Francisco, California
  • Twitter: @gladly
    4,071 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    222 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Experience Advisor
  • Top Industries: Retail, Consumer Services
  • Company Size: 61% Medium, 22% Small

What Do G2 Reviewers Say About Gladly?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Gladly, making it accessible and beginner-friendly for efficient customer engagement.
  • Users find Gladly extremely helpful for staying organized and easily accessing tools for customer support.
  • Users appreciate the innovative features of Gladly, enhancing efficiency with ticket automation and seamless interactions.
  • Users appreciate the efficiency of Gladly, enhancing workflow and simplifying customer interactions seamlessly.
  • Users value the exceptional onboarding process at Gladly, enhancing collaboration and efficiency in customer service.
Cons
  • Users note the missing features in Gladly, especially in reporting and third-party integrations, affecting usability.
  • Users find the complexity of managing notifications and data overwhelming, hindering their efficiency and response times.
  • Users feel Gladly has limited features that hinder efficiency and accuracy, particularly with AI capabilities and integrations.
  • Users face a slight learning curve initially, though onboarding support helps ease the transition to using Gladly.
  • Users find Gladly's limited customization options for reporting and interface features constrain their analytical capabilities and comfort.

What Are Recent G2 Reviews of Gladly?

What Are G2 Users Discussing About Gladly?

Tesorio

Finance teams should spend their time on the decisions that move cash, not on the manual work that stands between Closed Won and Done. Every company runs on cash, yet getting from invoice to payment still depends on people uploading invoices to customer portals, chasing replies, and matching remittances by hand. Tesorio's agentic order-to-cash analyst does that work today. It follows up on open invoices, captures promise-to-pay dates, triages the collections inbox, applies cash, and keeps invoices current in customer portals. Your team handles what needs a person: priorities, customer relationships, and exceptions. Customers see up to a 30% reduction in DSO and have collected $355 billion through Tesorio. Companies using Tesorio include Fin, Veeva, GitLab, Plaid, Fastly, and Notion.

Average Rating: 4.7/5.0

Total Reviews: 244

Who Is the Company Behind Tesorio?

  • Seller: Tesorio
  • Company Website:
  • Year Founded: 2015
  • HQ Location: San Francisco, California
  • Twitter: @usetesorio
    481 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    42 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Controller, Accounts Receivable Specialist
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Medium, 32% Large

What Do G2 Reviewers Say About Tesorio?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Tesorio, facilitating efficient workflows with user-friendly dashboards and tools.
  • Users value the automation capabilities of Tesorio, enhancing efficiency in contacts and providing insightful analytics.
  • Users appreciate the collections efficiency of Tesorio, facilitating team collaboration and providing clear insight into invoicing processes.
  • Users appreciate the easy template editing and real-time invoice management features of Tesorio, enhancing independence and visibility.
  • Users appreciate the visibility and insights Tesorio provides for managing collections effectively and enhancing team collaboration.
Cons
  • Users feel that Tesorio needs improvement in reporting features for better accountability and tracking of collections.
  • Users are frustrated by the sync issues with Tesorio, experiencing delays and untransferred cash notes with their ERP.
  • Users report invoicing issues with delays and unclear hierarchy, affecting navigation and overall experience in Tesorio.
  • Users find email automation issues with Tesorio, noting clunky setups and lack of effective management tools.
  • Users face challenges with the usability of Tesorio's email functionality, impacting their communication and reporting effectiveness.

What Are Recent G2 Reviews of Tesorio?

What Are G2 Users Discussing About Tesorio?

Salesforge

Salesforge blends humans and Sales AI Agents to maximize your sales pipeline. Salesforge is an all-in-one sales execution super app that gives every sales team the highest probability to hit their target by tackling the need to personalize cold email & LinkedIn outreach at scale while providing premium email deliverability. We do that by enabling real-time AI & machine learning to decision critical sales activities, enhance messaging in every language and eliminate the need for various sales point solutions, therefore driving superior conversion rates.

Average Rating: 4.6/5.0

Total Reviews: 155

Who Is the Company Behind Salesforge?

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 92% Small, 8% Medium

What Do G2 Reviewers Say About Salesforge?

AI-generated summary from verified user reviews

Pros
  • Users praise the responsive and helpful customer support of Salesforge, enhancing their overall experience and satisfaction.
  • Users value the ease of use in Salesforge, praising its intuitive interface and efficient management of email campaigns.
  • Users commend the easy setup of Salesforge, enjoying a smooth onboarding process that enhances email outreach efficiency.
  • Users value the balance of deliverability control and ease of use in Salesforge, enhancing their outbound processes.
  • Users rave about the efficiency of Automation AI in streamlining outreach and personalizing engagement, enhancing overall results.
Cons
  • Users face a steep learning curve initially, but once familiar, the platform functions effectively and smoothly.
  • Users find Salesforge expensive, with high costs for low deliverability and unsatisfactory support experiences.
  • Users are frustrated with the missing features in Salesforge, hindering effective multi-channel outreach and overall reliability.
  • Users find the complexity of Salesforge challenging, particularly during the onboarding process for non-tech users.
  • Users find the implementation process confusing, requiring time to understand the various offerings of Salesforge.

What Are Recent G2 Reviews of Salesforge?

LawVu

LawVu LegalOS is the operating system for in-house legal teams – a connected, intelligent system that brings together intake, matters, contracts, documents, spend, and AI agents in one place. Built on a foundation of connected data, embedded workflows, and AI agents that don’t just answer, but take action – moving work forward based on your risk profile. The result: legal teams move from managing work to running their legal function – with intelligence that compounds across every workflow. Private, enterprise-grade AI is embedded throughout the system to accelerate work, surface insights, and reduce manual effort — without compromising control or security. __________________________________________________________________________________ LawVu Draft is our AI-powered contract drafting and review solution, available as part of the LegalOS or as a standalone product. Embedded in Microsoft Word, LawVu Draft combines AI with your legal team’s institutional knowledge to create, review, and refine contracts using your own clauses, precedents, and playbooks – with instant proofreading, redlining, and risk checks built in.

Average Rating: 4.5/5.0

Total Reviews: 105

Who Is the Company Behind LawVu?

  • Seller: LawVu
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Tauranga, Bay Of Plenty
  • Twitter: @Law_Vu
    906 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    170 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Legal Counsel
  • Top Industries: Legal Services, Hospital & Health Care
  • Company Size: 48% Medium, 36% Large

What Do G2 Reviewers Say About LawVu?

AI-generated summary from verified user reviews

Pros
  • Users find LawVu's ease of use exceptional, facilitating task organization and management for legal teams effortlessly.
  • Users commend the excellent customer support of LawVu, ensuring a smooth transition and effective ongoing assistance.
  • Users value the efficiency of LawVu, benefiting from centralized resources and streamlined processes for legal services.
  • Users value the easy tracking of matters and communications within LawVu, fostering collaboration and accessibility.
  • Users appreciate the organization of matters in LawVu, facilitating seamless communication and efficient matter management.
Cons
  • Users note the missing features in LawVu, such as the lack of automatic reminders and absence of double-up detection.
  • Users face access limitations in LawVu, making document retrieval and navigation difficult within the platform.
  • Users face communication delays due to difficulties in accessing documents and tracking updates within LawVu.
  • Users find the document access difficulties in LawVu frustrating, affecting clarity and usability during case management.
  • Users face integration issues with LawVu, causing delays and inconsistency, particularly with Outlook and Word connections.

What Are Recent G2 Reviews of LawVu?

What Are G2 Users Discussing About LawVu?

Topo.io

Topo is a B2B outbound platform built to help sales teams run outbound more efficiently by removing low-value, repetitive tasks from SDRs and Sales Reps. It centralizes outbound execution in one platform so teams can focus on what matters most: real interactions and conversations with prospects. Topo combines lead sourcing, signal detection, enrichment, and multichannel outreach in a single platform. Users define their ICP, targeting logic, and signals, and the AI Agent automatically finds relevant leads, enriches them with contextual data, and prepares personalized outreach across channels. Campaigns are based on real signals rather than static lead lists. The main value of Topo is enabling sales teams to spend less time on manual research, data handling, and copy-pasting, and more time engaging with prospects. By automating execution while keeping humans in control of strategy and messaging, Topo helps teams run outbound in a more focused and scalable way.

Average Rating: 4.9/5.0

Total Reviews: 121

Who Is the Company Behind Topo.io?

  • Seller: Topo.io
  • Year Founded: 2023
  • HQ Location: Paris, Ile-de-France
  • Twitter: @topo_io
    27 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    40 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 50% Small, 41% Medium

What Do G2 Reviewers Say About Topo.io?

AI-generated summary from verified user reviews

Pros
  • Users find Topo.io to offer ease of use, streamlining outbound tasks and enhancing customer onboarding efficiency.
  • Users appreciate the efficiency of Topo.io, centralizing communications and simplifying processes to save time and enhance engagement.
  • Users find Topo.io to be a helpful tool that enhances collaboration and streamlines the sales process effectively.
  • Users highlight the time-saving benefits of Topo, streamlining communication and enhancing overall productivity in their sales process.
  • Users value the seamless collaboration with Topo.io, enhancing teamwork and driving sales efficiencies effectively.
Cons
  • Users find the learning curve challenging at times, but appreciate ongoing improvements to the platform.
  • Users face dependency issues with Topo, relying on the team for domain and email setup despite responsive support.
  • Users feel the user interface needs improvement, although they acknowledge positive developments since initial release.
  • Users note the limited features of Topo.io, acknowledging its early stage but appreciating responsive development based on feedback.
  • Users note that some missing features exist in Topo.io, but improvements are underway thanks to team responsiveness.

What Are Recent G2 Reviews of Topo.io?

Console

Console is the AI-powered IT automation platform that helps companies automate 50%+ of internal support requests before they ever reach a human. It connects to tools like your identity provider, ticketing system, HRIS, and finance stack so it can complete repeatable work automatically and escalate edge cases to humans.

Average Rating: 4.9/5.0

Total Reviews: 20

Who Is the Company Behind Console?

  • Seller: Palo Alto Networks
  • Year Founded: 2005
  • HQ Location: Santa Clara, CA
  • Twitter: @PaloAltoNtwks
    128,951 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    23,492 employees on LinkedIn®
  • Ownership: NYSE: PANW

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 80% Medium, 15% Large

What Are Recent G2 Reviews of Console?

Bizagi

Bizagi is an enterprise platform for business orchestration and AI automation, enabling organizations to design, automate, and run complex end-to-end processes that bring together people, AI agents, systems, and data. Unlike point AI tools, Bizagi is the operational layer where AI, processes, and enterprise systems work together: governed, auditable, and production-ready. Built on more than two decades of enterprise process expertise, Bizagi brings the depth of operational knowledge that newer AI platforms simply have not had time to develop. That foundation is what makes Bizagi's AI story credible where others are still experimental. Bizagi's native AI capabilities are built directly into the platform. AI Agents are reusable, GenAI-powered assistants configured in the AI Hub, capable of content generation, document analysis, classification, summarization, and more. They can be invoked from processes, interfaces, or other agents, and integrate via connectors and Model Context Protocol to reach internal and external systems. AI Workers automate repetitive tasks inside forms and workflows by analyzing rules, field history, and process context, operating in supervised or more autonomous modes and improving through reinforcement learning. Ask Ada, Bizagi's conversational analytics assistant, lets users query business data in natural language and receive answers, charts, and insights, all within Bizagi's role and permission model and grounded in both process data and enterprise documents through a built-in RAG knowledge layer. Governance is central, not optional. Bizagi runs on Microsoft Azure with Private OpenAI integration, keeping sensitive data within a secure perimeter. AI features require deliberate configuration and deployment. Generative AI capabilities are intentionally built into workflows rather than casually enabled, and Data Domains, Personas, and Bizagi's role model control precisely what any AI capability can access and how results can be used. Customers see results fast. Stone Coast Fund Services reduced processing time by 80% across more than 25,000 annual service requests, going live in six weeks. Bizagi's AI Ignite packages take organizations from zero to live AI Agents or AI Assistants in approximately seven weeks, combining software and professional services to de-risk early projects. With over 1,000 enterprise implementations across financial services, manufacturing, healthcare, and government, Bizagi is named in the 2025 Gartner Magic Quadrant for Business Orchestration and Automation Technologies (BOAT), Microsoft Certified for AI in Financial Services and Manufacturing, and a G2 leader across Agentic AI, AI Agents for Business Operations, BPM, and Digital Process Automation. Customers include DHL, Unilever, Caterpillar, and Old Mutual. For more information, visit bizagi.com.

Average Rating: 4.6/5.0

Total Reviews: 306

Who Is the Company Behind Bizagi?

  • Seller: Bizagi
  • Company Website:
  • Year Founded: 1989
  • HQ Location: 1775 Tysons Blvd, 5th Floor, Tysons, VA, 22102
  • Twitter: @bizagi
    5,749 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    439 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: SDET, Business Analyst
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 44% Medium, 29% Small

What Do G2 Reviewers Say About Bizagi?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy-to-use interface of Bizagi, enhancing their workflow with effective modeling and automation.
  • Users value the process automation features of Bizagi, significantly enhancing efficiency and customer satisfaction.
  • Users appreciate the automation capabilities of Bizagi, enhancing efficiency and delivering improved business results across processes.
  • Users value the efficiency of Bizagi, appreciating its speed and robust capabilities for process optimization and integration.
  • Users value the workflow management capabilities of Bizagi, facilitating optimization and collaboration for efficient processes.
Cons
  • Users face missing features in Bizagi, with limitations in the free version affecting their ability to collaborate effectively.
  • Users find that the performance issues with Bizagi can hinder coding efficiency, especially with larger diagrams.
  • Users experience slow performance with Bizagi, especially in complex processes and integration efforts that require excessive customization.
  • Users find the learning curve steep for advanced workflows in Bizagi, requiring more technical expertise than expected.
  • Users find the complexity of features in Bizagi can lead to confusion and challenges during upgrades.

What Are Recent G2 Reviews of Bizagi?

What Are G2 Users Discussing About Bizagi?

Gorgias

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

Average Rating: 4.6/5.0

Total Reviews: 569

Who Is the Company Behind Gorgias?

  • Seller: Gorgias
  • Company Website:
  • Year Founded: 2015
  • HQ Location: San Francisco, California
  • Twitter: @gorgiasio
    3,747 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    517 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Service Manager
  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 80% Small, 18% Medium

What Do G2 Reviewers Say About Gorgias?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Gorgias, enjoying seamless integration and streamlined customer support management.
  • Users love the seamless integrations of Gorgias, enhancing efficiency by centralizing customer interactions across multiple platforms.
  • Users love Gorgias for its seamless multi-channel integration and ease of use, enhancing customer support efficiency.
  • Users praise Gorgias for its easy integrations, streamlining support across multiple platforms like Shopify and enhancing overall efficiency.
  • Users find Gorgias to be a highly efficient helpdesk solution, significantly enhancing customer support and workflow management.
Cons
  • Users note a steep learning curve during setup, requiring significant time for training and adjustment to maximize effectiveness.
  • Users find Gorgias to be too expensive, expressing a desire for more affordable options or better integration of AI services.
  • Users find the missing features in Gorgias limiting, particularly regarding channel connectivity and reporting capabilities.
  • Users report ticketing issues with high add-on charges and persistent glitches that disrupt the overall experience.
  • Users find Gorgias lacks custom reporting features, limiting their ability to analyze interactions as their needs evolve.

What Are Recent G2 Reviews of Gorgias?

What Are G2 Users Discussing About Gorgias?

Boomi

Boomi, the data activation company for AI, powers the agentic enterprise by bringing data to life across the business. The Boomi Enterprise Platform is the active data foundation that delivers essential agentic infrastructure to drive agentic transformation. By unifying agent design and governance, API and MCP management, integration and automation, and data management into a single platform, Boomi enables organizations to harness the power of AI with secure, scalable connectivity. Trusted by over 30,000 customers and supported by a network of 800+ partners, Boomi helps organizations of all sizes achieve agility, efficiency, and innovation at scale.

Average Rating: 4.4/5.0

Total Reviews: 455

Who Is the Company Behind Boomi?

  • Seller: Boomi
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Conshohocken, PA
  • Twitter: @boomi
    101,014 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,071 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 44% Large, 39% Medium

What Do G2 Reviewers Say About Boomi?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Boomi, making integrations quick and straightforward with strong support.
  • Users value the powerful integrations Boomi provides, enabling seamless connectivity with multiple cloud providers and tools.
  • Users value the easy integrations Boomi offers, simplifying connections with multiple systems and enhancing overall functionality.
  • Users value Boomi's seamless integration features, enhanced documentation, and robust support for deployment and monitoring.
  • Users value the robust integration capabilities of Boomi, facilitating seamless connections with multiple systems and tools.
Cons
  • Users find that complexity in implementation leads to increased effort and performance issues with Boomi's integrations.
  • Users face integration issues with Boomi, highlighting the need for more connectors and improved user interface simplicity.
  • Users find the initial learning curve of Boomi challenging, particularly with complex scenarios before implementation.
  • Users report that Boomi can be difficult to learn initially, especially with complex scenarios and intricacies.
  • Users feel that Boomi lacks missing features, such as more pre-built connectors and improved documentation for better usability.

What Are Recent G2 Reviews of Boomi?

What Are G2 Users Discussing About Boomi?

Quiq

Quiq is an agentic AI customer journey platform that helps enterprise brands resolve customer needs across voice, messaging, chat, SMS, and digital channels. The platform combines AI Agents, AI Assistants, and human support tools in one continuous customer experience, while maintaining visibility and control over every AI decision. Quiq enables businesses to automate customer interactions, execute workflows, and support human agents without losing conversational context. Customers can move between AI and human support, or switch channels entirely, without repeating information. Key capabilities include: * AI Agents that understand conversational context, answer questions, take actions, and resolve customer requests across channels including voice, SMS, chat, and WhatsApp. * AI Assistants that support human agents with response suggestions, contextual guidance, workflow automation, and brand-aligned messaging. * A Digital Engagement Center for managing customer conversations across channels with seamless AI-to-human escalation. * AI Conversation Analysis that scores and analyzes customer interactions to measure outcomes like CSAT, resolution quality, compliance, and agent performance. * AI Studio tools for testing, optimizing, governing, and monitoring AI behavior, including observability, simulation, analytics, and guardrails. Quiq is designed for enterprises that require both automation and operational control. The platform provides transparent visibility into AI reasoning, decision paths, and actions taken, helping teams troubleshoot workflows, maintain governance standards, and improve performance over time. The platform also maintains continuous context across customer journeys. Conversations stay connected across AI agents, human agents, voice calls, messaging channels, and CRM systems, creating a more seamless customer experience. Quiq supports deep customization through natural language Process Guides that allow teams to define workflows, escalation rules, communication standards, and brand voice without extensive coding. The platform integrates with major enterprise systems including Salesforce, Zendesk, ServiceNow, and other CRM and CX platforms. Quiq is used by enterprise brands across retail, travel, hospitality, financial services, healthcare, and consumer services to improve automation rates, reduce handle times, increase containment, and improve customer experience outcomes. Security and compliance features include SOC 2 Type II compliance, GDPR and CCPA support, audit trails, encryption in transit and at rest, and regional data hosting options.

Average Rating: 4.7/5.0

Total Reviews: 45

Who Is the Company Behind Quiq?

  • Seller: Quiq, Inc.
  • Year Founded: 2015
  • HQ Location: Bozeman, MT
  • Twitter: @goquiq
    199 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    91 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Consumer Services
  • Company Size: 49% Medium, 31% Small

What Do G2 Reviewers Say About Quiq?

AI-generated summary from verified user reviews

Pros
  • Users commend Quiq for its exceptional customer support, highlighting fast response times and effective collaboration on feature requests.
  • Users find Quiq's interface intuitive and user-friendly, enhancing efficiency in managing customer support across channels.
  • Users commend Quiq for its exceptional support and partnership, enhancing both customer and agent experiences significantly.
  • Users value the flexible AI capabilities of Quiq, appreciating its integration and comprehensive reporting for better insights.
  • Users appreciate the high responsiveness of Quiq, enhancing customer support and engagement with timely, effective communication.
Cons
  • Users note the delays in ticket processing, often due to resource stretching during rapid expansion, but improvements are anticipated.
  • Users find a slight learning curve for advanced features of Quiq, which may affect initial user experience.
  • Users note a steep learning curve for advanced features in Quiq, requiring time to fully adapt.
  • Users find usage limitations frustrating, especially regarding reporting timeframes and lack of autonomy in technical updates.
  • Users note occasional delayed response times from Quiq, though improvements have been observed over time.

What Are Recent G2 Reviews of Quiq?

What Are G2 Users Discussing About Quiq?

Hootsuite

Most teams are still working with tools and workflows built for a different time — dashboards, approvals, and disconnected systems that slow them down. Many have added AI, but haven’t changed how work gets done. Social moves too fast for that. It’s why we rebuilt Hootsuite with AI as a foundation, not a feature. Hootsuite Social OS helps teams go from reacting after the moment has passed to acting in real time with AI that makes it as easy as chat. That’s how we’re transforming the way teams move, decide, and grow. Less time navigating software. More time acting on ideas. That’s the future we’re building. --- Hootsuite Social OS gives marketing, communications, and insights teams a connected system to detect what's shaping their brand in real time, understand what it means, and coordinate action across the organization before the window of opportunity closes. Hootsuite Social OS is a strong fit for marketing, communications, brand, and social strategy teams that need social intelligence connected directly to execution across the business, not another listening dashboard to monitor in isolation — so they can move at the speed of social and stay ahead. Hootsuite Key Features > Real-time social intelligence: Lumen helps you detect the signals shaping your market, from brand perception and emerging trends to competitive moves and consumer shifts, surfacing the insights that matter and helping you act on them before the window of opportunity closes. > Conversational AI orchestration layer: Ask Wisdom questions in plain language and get cited, actionable answers grounded in your live social data, brand context, and historical performance. And it’s all as easy at chat. > Connected publishing and planning: With Perch, you can turn insights into scheduled or published content in minutes — without switching tabs or losing context. Unified customer care: Manage comments, messages, and mentions across channels in one place through Nest, with AI-assisted responses and workflow routing. > Employee advocacy: Turn your most trusted voices — your people — into brand ambassadors. Parliament enables them to easily share on-brand content with their own networks to extend reach and reduce paid media dependency. MCP connectors for Lumen, Perch, and Nest bring Hootsuite Social OS capabilities into the AI tools teams already use, including Claude and ChatGPT. So teams can draft, schedule, publish, engage, and measure across all their channels via Hootsuite without spending every day in a dashboard, calendar, or compose box.

Average Rating: 4.3/5.0

Total Reviews: 7,475

Who Is the Company Behind Hootsuite?

  • Seller: Hootsuite
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Vancouver, BC
  • Twitter: @hootsuite
    6,164,377 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,754 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Social Media Manager, Marketing Manager
  • Top Industries: Marketing and Advertising, Non-Profit Organization Management
  • Company Size: 59% Small, 29% Medium

What Do G2 Reviewers Say About Hootsuite?

AI-generated summary from verified user reviews

Pros
  • Users love the advanced post scheduling features of Hootsuite, allowing for efficient planning across multiple platforms.
  • Users appreciate the ease of use of Hootsuite, enjoying efficient posting and a clean, reliable interface.
  • Users love Hootsuite's advanced scheduling, allowing for effective post planning and maximizing engagement across multiple platforms.
  • Users value the centralized management of Hootsuite, streamlining social media account management efficiently.
Cons
  • Users find Hootsuite's high pricing restrictive, with fewer features available at lower-tier plans than before.
  • Users face posting issues with Hootsuite, including limitations on photo uploads and unexpected posting failures.
  • Users find the limited features of Hootsuite frustrating, especially regarding Instagram feed layout and untagged mentions.
  • Users find Hootsuite too expensive and suggest more pricing options for small businesses to enhance accessibility.

What Are Recent G2 Reviews of Hootsuite?

What Are G2 Users Discussing About Hootsuite?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated