Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX.
AI Coworkers → Own the Jobs
Jay (marketing), Myna (operations), and Robin (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. An agent carries out an action, but it doesn't own an outcome. A coworker holds a job. Agents give you capacity; coworkers give you ownership. Your team manages three coworkers instead of thirty agents — and the work gets done at every location, without stretching anyone thinner.
Agents → Do the Work
Each coworker orchestrates multiple agents that work together to complete a job, and how those agents work is what makes us different. Most software tells you what's happening; ours decides what to do and does it. That runs on BirdAI, our Agent OS: it consolidates every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reasons with your industry, brand, and location context, backed by 13 years of multi-location data infrastructure; and acts — autonomously or with a human in the loop, your call per workflow. So one review, one campaign, one missed call becomes a finished outcome, not a line item in a dashboard.
Enterprise-Ready → Built for Scale
SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need — so you stay in control while AI handles execution across hundreds of locations.
With teams across the U.S., U.K., Australia, and India, Birdeye serves multi-location brands in healthcare, dental, restaurants, financial services, auto, retail, and property management.
Average Rating: 4.7/5.0
Total Reviews: 4,133
Who Is the Company Behind Birdeye?
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Seller: Birdeye
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Company Website:
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Year Founded: 2012
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HQ Location: Palo Alto, CA
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Twitter: @BirdEye_
5,232 Twitter followers
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LinkedIn® Page: www.linkedin.com
1,477 employees on LinkedIn®
Who Uses This Product?
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Who Uses This: Owner, Marketing Manager
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Top Industries: Hospital & Health Care, Real Estate
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Company Size: 46% Small, 34% Medium
What Do G2 Reviewers Say About Birdeye?
AI-generated summary from verified user reviews
Pros
- Users value the ease of use of Birdeye, appreciating its intuitive navigation and efficient support team.
- Users appreciate the efficiency in managing reviews with Birdeye, making feedback response quick and streamlined.
- Users appreciate the efficiency in review management offered by Birdeye, streamlining customer feedback in one platform.
- Users appreciate the fast and responsive customer support provided by Birdeye, enhancing their overall experience.
- Users appreciate the centralized platform of Birdeye, simplifying patient engagement and reputation management efficiently.
Cons
- Users feel the lack of missing features limits Birdeye's potential, wishing for more reports and integrations.
- Users notice the need for improvement in the AI chatbot, as it struggles with complex queries and implementation issues.
- Users find the dashboard challenging to navigate, especially when managing multiple locations and utilizing the search function.
- Users experience a noticeable learning curve with Birdeye, especially when navigating its features initially.
- Users note that Birdeye has limited features for review management, impacting the effectiveness of customer interactions.
What Are G2 Users Discussing About Birdeye?
