Best AI Agents - Page 4

How Many AI Agents Products Does G2 Track?

Total Products under this Category: 4,304

Category Stats (Sep 2026)

  • Average Rating: 4.61/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Leya (+60.0%) - Among all products in this category, Leya recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank AI Agents Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 321,100+ Authentic Reviews
  • 4,304+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Agents

G2 Grid® for AI Agents plotting products by satisfaction and market presence

Highlighted products: Salesforce Agentforce, Rippling, Insider One, Notion, Retell AI, Qualified, ClickUp, and Microsoft Copilot.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=rippling&focus%5B%5D=insider-one&focus%5B%5D=notion&focus%5B%5D=retell-ai&focus%5B%5D=qualified&focus%5B%5D=clickup&focus%5B%5D=microsoft-copilot-2026-08-27)

Twin

Twin is the autonomous AI employee for real-world businesses. Founders and owner-operators in real estate, home services, wealth management, automotive, and insurance use Twin to fully automate their prospecting, outreach, content, customer follow-up, research, and back-office operations. Describe the job in plain language; Twin builds an agent that owns it end-to-end and keeps running it on its own - ~80% of runs on the platform are triggered by schedules, webhooks, and incoming emails, not by a human. Connects to anything. Twin codes its own API integrations and keeps them working; when no API exists, its browser agent takes over and works the website directly. Nothing for you to build or maintain - no connectors to configure, no broken workflows to rewire, no expired keys to babysit. Routes to any model. Every task runs on the best AI model for the job, frontier or small. Once an agent has learned its work, scheduled runs cost ~90% less - which is what makes running agents 24/7 actually affordable. Unlimited context. Each agent organizes its own file system of everything it has ever done - every lead, every record, every run. Start a new conversation anytime; nothing is lost to a context window. Teams just @twin it in Slack. Any request auto-routes to the agent your team already built instead of creating a duplicate. The more your team uses Twin, the more work is already done. Twin suggests what to do next. Twin studies your business and proactively recommends the next tasks and agents worth automating - only useful stuff gets built. 85,000+ people have built 3M+ agents on Twin, from solo realtors to businesses running 500+ agents in production. Usage-based pricing: start free, pay for what your agents actually run.

Average Rating: 4.6/5.0

Total Reviews: 164

Who Is the Company Behind Twin?

  • Seller: Twin
  • Company Website:
  • Year Founded: 2023
  • HQ Location: Paris, FR
  • Twitter: @twin_labs
  • LinkedIn® Page: www.linkedin.com
    26 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Realtor
  • Top Industries: Real Estate, Marketing and Advertising
  • Company Size: 93% Small, 4% Medium

What Are Recent G2 Reviews of Twin?

Glia

Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com.

Average Rating: 4.8/5.0

Total Reviews: 87

Who Is the Company Behind Glia?

  • Seller: Glia
  • Company Website:
  • Year Founded: 2012
  • HQ Location: New York, New York
  • Twitter: @GliaInc
    1,471 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    468 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Banking, Financial Services
  • Company Size: 66% Medium, 17% Small

What Do G2 Reviewers Say About Glia?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the responsive customer support from Glia, enhancing operations and member experiences seamlessly.
  • Users value the great support and user-friendly interface of Glia, enhancing operational efficiency and member experience.
  • Users appreciate the ease of use of Glia, highlighting its intuitive interface and helpful features.
  • Users value Glia's efficient communication channels, enhancing interaction through seamless transitions between voice, video, and chat.
  • Users love Glia's seamless communication features, including voice, video, and chat, enhancing overall efficiency and user experience.
Cons
  • Users are seeking missing features like better integrations and detailed reporting to enhance their experience with Glia.
  • Users express concerns about integration issues, finding the connections with existing systems more complex than expected.
  • Users express frustration with the limited media type selection, which complicates the experience by requiring availability across all modes.
  • Users report poor customer support, highlighting delays and lack of clarity on feature enhancements from Glia.
  • Users struggle with reporting issues, desiring more detailed and granular options to enhance their experience.

What Are Recent G2 Reviews of Glia?

What Are G2 Users Discussing About Glia?

Airtable

Airtable’s AI app platform is the easiest way to build custom apps to accelerate your business operations. Turn your data into custom apps, automations, and AI agents - no technical expertise required. Your teams can move from idea to impact in minutes. More than 500,000 organizations, including 80% of the Fortune 100, use Airtable to manage, build their businesses and enable citizen development. The result? Faster innovation, better customer experiences, enterprise-grade governance, and a modern way to work across teams. Get the free edition today at airtable.com

Average Rating: 4.6/5.0

Total Reviews: 3,204

Who Is the Company Behind Airtable?

  • Seller: Airtable
  • Company Website:
  • Year Founded: 2012
  • HQ Location: San Francisco, California
  • Twitter: @airtable
    63,795 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,268 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Project Manager
  • Top Industries: Non-Profit Organization Management, Marketing and Advertising
  • Company Size: 61% Small, 26% Medium

What Do G2 Reviewers Say About Airtable?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Airtable, appreciating its flexibility and seamless project management capabilities.
  • Users love Airtable's automation features for seamless data updates and effective email outreach, enhancing overall efficiency.
  • Users value the flexibility of Airtable, enabling easy customization and adaptability for various project needs.
  • Users value the versatility of Airtable, enhancing collaboration and improving team efficiency across various projects.
  • Users find Airtable's intuitive layout enhances collaboration and simplifies data management across teams.
Cons
  • Users find the learning curve steep, struggling to navigate formulas and features, especially beginners and with large datasets.
  • Users find the missing features in Airtable to limit functionality, especially in integrations and customization options.
  • Users find the limited features of Airtable frustrating, especially regarding integrations and customization options.
  • Users find learning difficulty in Airtable, especially with complex formulas and a challenging user interface for beginners.
  • Users find limited customization in Airtable affects usability, particularly in views, fields, and automations.

What Are Recent G2 Reviews of Airtable?

What Are G2 Users Discussing About Airtable?

Aircall

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts.

Average Rating: 4.4/5.0

Total Reviews: 1,616

Who Is the Company Behind Aircall?

  • Seller: Aircall
  • Company Website:
  • Year Founded: 2014
  • HQ Location: New York
  • Twitter: @aircall
    4,964 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    849 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Development Representative, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 53% Small, 40% Medium

What Do G2 Reviewers Say About Aircall?

AI-generated summary from verified user reviews

Pros
  • Users find Aircall's ease of use essential for effective communication and seamless workflow integration.
  • Users find Aircall's easy integration with CRM and helpdesk tools enhances communication efficiency and workflow management.
  • Users commend Aircall for its reliability and seamless integration, making customer support efficient and straightforward.
  • Users find Aircall's intuitive design exceptional, facilitating easy setup and enhancing communication for all team members.
  • Users value Aircall for its automatic call recording, enhancing record-keeping and improving communication efficiency.
Cons
  • Users often face connection issues with Aircall, including low call quality and frequent disconnections during calls.
  • Users often face call issues with Aircall, including uneven call distribution and connection problems affecting communication.
  • Users report dialer issues with Aircall, including imbalanced call distribution and glitches affecting call reception and tagging.
  • Users indicate that Aircall lacks text handling and individual voicemail features, impacting communication efficiency and usability.
  • Users experience occasional slow loading issues with Aircall, particularly when syncing call logs and real-time updates.

What Are Recent G2 Reviews of Aircall?

What Are G2 Users Discussing About Aircall?

Sierra

Sierra is the conversational AI platform for businesses. We enable every company to elevate their customer experience with AI.

Average Rating: 4.4/5.0

Total Reviews: 127

Who Is the Company Behind Sierra?

  • Seller: Sierra
  • Year Founded: 2023
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    788 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Computer Software
  • Company Size: 50% Small, 35% Medium

What Do G2 Reviewers Say About Sierra?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Sierra, highlighting its fast implementation and responsive support team.
  • Users find Sierra to be highly efficient, enhancing task performance and streamlining operational workflows effectively.
  • Users find Sierra's efficiency remarkable, enhancing task performance and streamlining workflows across various integrations.
  • Users appreciate the easy integrations of Sierra, streamlining workflows and enhancing overall efficiency in operations.
  • Users value the powerful integration capabilities of Sierra, enhancing collaboration and efficiency across teams seamlessly.
Cons
  • Users find Sierra expensive, noting limited transparency in pricing that complicates long-term cost assessment.
  • Users find the bug issues in Sierra problematic, citing a complex setup process and more bugs than competitors.
  • Users find the complex configuration process challenging and report more bugs compared to competing products.
  • Users find the complex setup process of Sierra frustrating, along with a higher number of bugs compared to competitors.
  • Users dislike the cost limitations of Sierra, finding transparency on pricing and long-term expenses lacking.

What Are Recent G2 Reviews of Sierra?

Kore.AI

Kore.ai, a global leader in enterprise AI, helps organizations transform customer experience and workplace productivity through governed, secure AI built to scale. The AI-native Kore.ai Agent Platform and prebuilt agentic solutions let enterprises design, deploy, and govern multi-agent systems across customer service, workplace productivity, and industry use cases. Its Agent Blueprint Language (ABL) helps teams build and orchestrate agents, while Arch AI and Kore.ai's dual-brain architecture keep agents accurate and auditable at scale. Built on an open, model-agnostic foundation, the platform lets enterprises choose their AI models, cloud, and enterprise systems — no lock-in required. Trusted by more than 500 Global 2000 organizations, Kore.ai holds a deep AI patent portfolio and is recognized as a leader by Gartner, Forrester and others. Headquartered in Silicon Valley, Kore.ai serves customers worldwide through a global network of offices and partners. Learn more at www.kore.ai.

Average Rating: 4.6/5.0

Total Reviews: 402

Who Is the Company Behind Kore.AI?

  • Seller: Kore.ai
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Orlando, FL
  • Twitter: @koredotai
    5,659 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,275 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Associate
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 41% Large, 30% Small

What Do G2 Reviewers Say About Kore.AI?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use in Kore.ai, appreciating effortless configuration and beginner-friendly chatbot development.
  • Users appreciate the user-friendly interface and extensive features of Kore.AI, making development and integration seamless.
  • Users appreciate the simplicity and user-friendliness of Kore.AI for effortless chatbot development and integration.
  • Users value the effortless integration capabilities of Kore.AI, enhancing their experience with seamless third-party connections.
  • Users value the easy integrations of Kore.AI, enhancing their experience with seamless connectivity to third-party APIs.
Cons
  • Users find the learning curve steep with Kore.AI due to outdated documentation and complicated transitions between versions.
  • Users find usage limitations challenging due to inconsistent variable naming conventions and IVR channel development constraints.
  • Users experience noticeable slow performance with Kore.AI, particularly in resolving issues and saving configurations.
  • Users often face slow loading times, leading to frustrating experiences and unpredictable bot behavior in Kore.AI.
  • Users experience significant software bugs on Kore.AI, leading to crashes and hindering app development efforts.

What Are Recent G2 Reviews of Kore.AI?

Harmony

Harmony is an AI-first enterprise service management platform designed to operate autonomously. At its core, Harmony is an intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents, with continuous knowledge generation, and a flexible AI workflow builder. Harmony integrates seamlessly with your existing ITSM tools, enabling you to start where you are and transition to Harmony’s full system of record when you’re ready. By eliminating waiting, guesswork, and operational chaos, Harmony empowers IT teams to move beyond reactive support and achieve truly autonomous operations.

Average Rating: 4.8/5.0

Total Reviews: 67

Who Is the Company Behind Harmony?

  • Seller: Harmony
  • Company Website:
  • Year Founded: 2025
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    58 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 57% Medium, 28% Small

What Are Recent G2 Reviews of Harmony?

Devin AI

From migrating millions of files to fixing thousands of lint errors, Devin can clear your backlog, modernize your codebase, and help you build more.

Average Rating: 4.3/5.0

Total Reviews: 81

Who Is the Company Behind Devin AI?

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 58% Small, 23% Medium

What Do G2 Reviewers Say About Devin AI?

AI-generated summary from verified user reviews

Cons
  • Users experience complexity issues with Devin AI, particularly due to its overreaching changes and session reliability problems.
  • Users express frustration with feature issues as Devin overreaches in code changes and struggles with session reliability.
  • Users often experience slow performance with Devin AI, especially during extended sessions, leading to frustration and inefficiency.
  • Users report issues with software bugs causing unexpected code changes, leading to frustration and extra review time.

What Are Recent G2 Reviews of Devin AI?

viktor.com

Viktor is an AI employee that lives in Slack and Microsoft Teams. AI for the rest of us. Most AI tools wait for a prompt, answer in a chat window, then forget everything. Viktor is different. He works where your team already works, connects to 3,200+ business tools, learns how your company operates, and actually does the work: pulling reports, managing ad campaigns, building dashboards, researching leads, automating workflows, and shipping code. You talk to him like a teammate. He gets smarter about your business every day. What Viktor does - Works across your entire stack in one message. Pull Meta Ads data, analyze it, update Notion, and open a Linear issue, all from a single Slack or Teams message. - Acts proactively, not reactively. Viktor watches how your team works, flags issues before you ask (SSL problems, page-indexing gaps, ad spend drift), and suggests automations on his own. - Runs scheduled work 24/7. Daily metrics digests, weekly audits, monthly reconciliations, all running autonomously. - Delivers real, professional output. Board-ready PDFs, Excel models, and slide decks with real charts and tables, not walls of text. - Builds and ships software. Viktor clones repos, opens pull requests, triages bugs, and deploys full web apps (dashboards, portals, internal tools) from a single message. - Remembers your company. Persistent memory means he retains past decisions, team preferences, and processes across every conversation. Who Viktor is for Founders, operators, and teams who need analyst, operations, marketing, and engineering capacity but cannot hire for every gap. Viktor speaks marketing, SEO, finance, ops, and engineering, a combination that is impossible to hire for in one person. He scales from a two-person startup to growing companies that need shared context across the whole team. Integrations 3,200+ tools including Stripe, HubSpot, Meta Ads, Google Ads, PostHog, Linear, Notion, GitHub, and Salesforce. If a connection does not exist yet, Viktor can build one. Security and compliance SOC 2 compliant, GDPR aligned, CCPA compliant, and CASA Tier 3 certified. Sensitive actions run through an approval flow, so your team stays in control. Getting started Add Viktor to your Slack or Microsoft Teams workspace in one click and start working. Get Started for Free at viktor.com.

Average Rating: 4.9/5.0

Total Reviews: 57

Who Is the Company Behind viktor.com?

  • Seller: Viktor.com
  • Company Website:
  • Year Founded: 2026
  • HQ Location: United States
  • Twitter: @viktor__com
    4,560 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    33 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, Owner
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 96% Small, 4% Medium

What Are Recent G2 Reviews of viktor.com?

HubSpot Sales Hub

Sales Hub combines sales engagement tools, AI-powered productivity features, and workflow automation into a unified platform designed to help growing teams close deals faster. Core Value Proposition: Sales Hub addresses common sales challenges: inefficient manual processes that slow deal velocity, fragmented customer information creating incomplete context, and complex software requiring extensive training and ongoing administration. Built on the HubSpot Smart CRM, Sales Hub connects customer data and sales tools in a single unified system. Key Capabilities Sales Engagement Tools: Sales Hub provides email tracking, meeting scheduling, document sharing, and communication templates that streamline prospect interactions and eliminate administrative friction in the sales process. AI-Powered Productivity: The platform includes AI features that automate repetitive tasks, suggest next actions based on deal context, and surface relevant customer insights, helping representatives focus on selling rather than administrative work. Unified Customer View: Because all customer data, communication history, and deal information exists within the Smart CRM, sales representatives see complete context without toggling between systems. This includes visibility into marketing interactions, service tickets, and prior sales conversations. Workflow Automation: Sales Hub automates routine sales processes, ensuring consistent execution without manual coordination. Sales Hub vs. Alternatives: Unlike legacy CRM systems functioning primarily as databases requiring extensive customization, Sales Hub includes engagement tools, automation, and AI capabilities as native features rather than add-ons requiring integration. This eliminates the complexity of purchasing separate tools for email tracking, meeting scheduling, document management, and sales analytics. Sales Hub's intuitive interface reduces training time for new team members compared to traditional sales platforms requiring extensive technical knowledge. Teams benefit from fast onboarding, seamless alignment through shared data visibility, and flexible scaling. Who Should Use Sales Hub Sales Hub serves growing sales teams needing to increase productivity without adding headcount, sales representatives requiring complete customer context during buyer conversations, and sales leaders seeking pipeline visibility through unified reporting. The platform scales from small sales teams to enterprise organizations. Outcome Sales Hub helps teams sell smarter, not harder, enabling reps to get richer context and better insights at every step of the buyer journey.

Average Rating: 4.4/5.0

Total Reviews: 13,324

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Who Is the Company Behind HubSpot Sales Hub?

  • Seller: HubSpot
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cambridge, Massachusetts, United States
  • Twitter: @HubSpot
    784,270 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    12,158 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Business Development Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 60% Small, 35% Medium

What Do G2 Reviewers Say About HubSpot Sales Hub?

AI-generated summary from verified user reviews

Pros
  • Users value the intuitive ease of use of HubSpot Sales Hub, appreciating its streamlined organization and integrations.
  • Users appreciate the customizability and user-friendly interface of HubSpot Sales Hub, enhancing their sales management experience.
  • Users value the comprehensive visibility of HubSpot Sales Hub for managing sales efforts and forecasting effectively.
  • Users value the excellent lead management provided by HubSpot Sales Hub, enhancing organization and efficiency significantly.
  • Users value the intuitive interface of HubSpot Sales Hub, which simplifies navigation and enhances productivity.
Cons
  • Users find missing features in HubSpot Sales Hub, including limited lead creation and incomplete mobile app functionality.
  • Users find the limited features of HubSpot Sales Hub, like dashboard limitations and mobile app functionality, frustrating.
  • Users face a large learning curve, finding the system confusing without extensive training on contacts versus leads.
  • Users find HubSpot Sales Hub to be expensive, especially as costs increase and bugs persist affecting usage.
  • Users find HubSpot Sales Hub significantly limited in customization, hindering efficient outreach and task management.

What Are Recent G2 Reviews of HubSpot Sales Hub?

What Are G2 Users Discussing About HubSpot Sales Hub?

Tidio

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact

Average Rating: 4.6/5.0

Total Reviews: 1,897

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Who Is the Company Behind Tidio?

  • Seller: Tidio
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Francisco, California
  • Twitter: @tidiocx
    1,306 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    177 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 90% Small, 9% Medium

What Do G2 Reviewers Say About Tidio?

AI-generated summary from verified user reviews

Pros
  • Users find Tidio's ease of use exceptional, enhancing communication with customers effectively and effortlessly.
  • Users appreciate Tidio for its immediate customer support, enhancing engagement and satisfaction in service delivery.
  • Users value the efficient AI chatbots of Tidio, ensuring quick customer responses and smooth communication.
  • Users find Tidio's easy setup incredibly helpful, enabling a smooth start and efficient configuration.
  • Users appreciate Tidio's real-time answers and easy setup, enhancing customer engagement and overall experience dramatically.
Cons
  • Users find Tidio expensive, especially for freelancers seeking customizable pricing and features to fit their needs.
  • Users find the missing features in Tidio, such as geolocation, limiting its affordability and usability across plans.
  • Users find the limited customization options frustrating, wishing for more control over chat features and workflows.
  • Users find Tidio's pricing model expensive, suggesting a need for more affordable options for small businesses.
  • Users desire more features from Tidio, such as additional styles, mobile capabilities, and editing options for chat responses.

What Are Recent G2 Reviews of Tidio?

What Are G2 Users Discussing About Tidio?

Consensus

More than half of the world’s top 30 software companies leverage Consensus to close deals 30% faster, double their win rates, and increase deal sizes by 1.5X. Consensus is the world's most trusted demo platform for B2B sales and marketing teams. It connects agent, buyer, and seller-led demos, from interactive product tours and AI demo agents to live demos with real-time data injection, into one continuous experience. This removes buyer friction and ensures context never resets between a buyer’s first visit and live technical proof. Every interaction creates actionable Demo Intelligence, capturing buyer signals to reveal what they explored, cared about, and need next. Revenue leaders gain the visibility to scale sales and presales capacity, increase conversion and win rates, shorten deal cycles, and forecast with confidence. Consensus is rated #1 for Demo Automation and is a 2026 Top 5 Sales tool on G2.

Average Rating: 4.7/5.0

Total Reviews: 1,840

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Who Is the Company Behind Consensus?

  • Seller: Consensus
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Orem, UT
  • Twitter: @goconsensus
    2,990 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    299 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Account Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Large, 34% Medium

What Do G2 Reviewers Say About Consensus?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Consensus, making demo creation and client engagement effortless and efficient.
  • Users love the seamless integration with browsers and Outlook, streamlining the demo sending process efficiently.
  • Users value the time-saving efficiency of Consensus, enhancing customer interactions and streamlining the sales process.
  • Users love the easy sharing capabilities of Consensus, enhancing connectivity with customers and boosting overall efficiency.
  • Users appreciate the efficiency and customization that Consensus offers, enhancing customer engagement and streamlining processes.
Cons
  • Users report that creating demos involves too many clicks, making the process time-consuming and less efficient.
  • Users find demo organization and management issues challenging, complicating their experience and efficiency in using Consensus.
  • Users report usability issues with Consensus, citing inefficiencies and inadequate search functionality hindering their experience.
  • Users find the demo management process cumbersome, citing excessive clicks and inefficiencies that hinder their experience.
  • Users find that time-consuming processes hinder their experience with Consensus, especially in creating simulations and demos.

What Are Recent G2 Reviews of Consensus?

What Are G2 Users Discussing About Consensus?

Verint Copilot Bots

Verint Copilot Bots automate agent workflows in real time to reduce manual effort and support more efficient customer interactions. Each Copilot Bot focuses on automating a specific task to reduce agent workload. The Copilot Bots include: Smart Transfer Bot, Knowledge Automation Bot, Coaching Bot, Wrap Up Bot, and Agent Virtual Assistant. These bots help preserve context across handoffs, surface summarized knowledge, provide real-time coaching, automate after-call work, and complete customer transactions on the agent's behalf They integrate with existing contact center workflows, enabling organizations to deploy individual bots, validate outcomes, and scale based on business requirements.

Average Rating: 4.6/5.0

Total Reviews: 23

Who Is the Company Behind Verint Copilot Bots?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,343 employees on LinkedIn®
  • Ownership: Thoma Bravo

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 43% Large, 39% Small

What Are Recent G2 Reviews of Verint Copilot Bots?

Braze

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. Braze has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. The company is headquartered in New York with 15 offices across the Americas, EMEA, and APAC. Learn more at braze.com.

Average Rating: 4.5/5.0

Total Reviews: 1,689

Who Is the Company Behind Braze?

  • Seller: Braze
  • Company Website:
  • Year Founded: 2011
  • HQ Location: New York
  • Twitter: @Braze
    16,323 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,297 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CRM Manager, CRM Specialist
  • Top Industries: Financial Services, Marketing and Advertising
  • Company Size: 54% Medium, 27% Large

What Do G2 Reviewers Say About Braze?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Braze, highlighting its intuitive interface and clear documentation for effortless learning.
  • Users find Braze to be exceptionally intuitive and user-friendly, facilitating easy learning and campaign creation.
  • Users praise Braze's responsive customer support, highlighting the ease of collaboration and implementation throughout their experience.
  • Users value Braze's flexibility and ease of learning, enhancing personalization and scalability to meet varied needs.
  • Users appreciate the multi-channel management of Braze, enjoying its stability and intuitive features across different markets.
Cons
  • Users face a challenging learning curve with Braze, especially with advanced features and technical coding skills required.
  • Users regret the lack of a mobile app wallet solution, which limits user engagement and complicates reporting processes.
  • Users find Braze's complexity and pricing transparency limiting, especially for simple survey applications and segment management.
  • Users find Braze's limited features hinder effective analytics and feedback gathering, making it complex for basic use.
  • Users experience a steep learning curve with Braze, finding the onboarding and advanced features overwhelming at times.

What Are Recent G2 Reviews of Braze?

Paradox

Paradox is a conversational AI platform that helps companies around the world transform the way they hire by automating time-consuming tasks. Established with the belief that hiring should be human-centric, fast, and simple, Paradox streamlines the hiring process by automating tasks like screening, interview scheduling, and candidate communication, allowing talent acquisition teams to focus on what matters most — building relationships and hiring the talent they need to fuel their business. • Products reimagine traditional HR software by powering them with conversational AI, transforming them into true hiring machines that proactively get work done for TA teams. • Product suite includes: Conversational ATS, Conversational CRM, Conversational Career Site, Conversational Apply, Conversational Scheduling, Conversational Events, and Traitify Assessments. • Solutions have been proven to drive massive ROI for clients, including $2 million saved annually (General Motors), 75% reduction in time to hire (Chipotle), 40,000 recruiting hours saved per week (7-Eleven), 54% decrease in cost per hire (Neighborly), and 98% reduction in candidate response time (Johnson Controls). • Serves thousands of clients globally, across dozens of industries, including leading employers like McDonald’s, General Motors, FedEx, Marriott, and Nestlé. • Winner of Human Resource Executive’s Best HR Product multiple times since 2019, and was acknowledged on the Deloitte Technology Fast 500 as the fastest growing HR tech company for the fourth consecutive year in 2024.

Average Rating: 4.5/5.0

Total Reviews: 71

Who Is the Company Behind Paradox?

  • Seller: Paradox
  • Year Founded: 2016
  • HQ Location: Scottsdale, Arizona
  • Twitter: @ParadoxOlivia
    812 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    422 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Retail
  • Company Size: 37% Large, 33% Medium

What Do G2 Reviewers Say About Paradox?

AI-generated summary from verified user reviews

Pros
  • Users value the efficiency of Paradox, which streamlines recruitment and saves significant time in the hiring process.
  • Users highlight the ease of use of Paradox, appreciating its efficient implementation and streamlined communication.
  • Users appreciate the recruitment efficiency of Paradox, significantly reducing time spent on applicant management and communication.
  • Users highlight the time-saving benefits of Paradox, significantly speeding up the hiring process and improving candidate engagement.
  • Users value the time-saving capabilities of Paradox, enhancing efficiency in applicant management and overall recruitment processes.
Cons
  • Users find the no-call, no-show rate and AI responsiveness lacking, with frustrating tab management and some redundant features.
  • Users express concern over the inefficient recruitment process, noting reliance on tech diminishes personal touch and causes redundancies.
  • Users find the learning curve steep, as reports can be complicated, but support helps improve understanding.
  • Users report messaging issues with Paradox, noting AI's inappropriate responses and cumbersome tab management.
  • Users find the reporting features lacking, struggling with complicated reports that require manual adjustments.

What Are Recent G2 Reviews of Paradox?

What Are G2 Users Discussing About Paradox?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated