Decagon
Decagon is the most advanced AI platform for customer support. Trusted by companies like Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling, and Curology, Decagon's AI agents do more than just respond to customers - they can analyze conversations, create custom workflows, connect to your existing knowledge bases, and integrate with your preferred CX tools to deliver the best experiences to your customers.
Average Rating: 4.7/5.0
Total Reviews: 31
Who Is the Company Behind Decagon?
- Seller: Decagon
- Year Founded: 2023
- HQ Location: San Francisco, US
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LinkedIn® Page: www.linkedin.com
421 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Computer Software, Information Technology and Services
- Company Size: 61% Medium, 26% Small
What Do G2 Reviewers Say About Decagon?
AI-generated summary from verified user reviews
Pros
- Users value Decagon's exceptional support and quick feature deployment, making it a highly effective and responsive partner.
- Users appreciate the implementation ease of Decagon, praising its quick setup and intuitive functionality for various use cases.
- Users praise Decagon for its best-in-class AI integration, enhancing data evaluation and simplifying complex workflows exceptionally well.
- Users commend Decagon for its exceptional customer support, rapid feature implementation, and tailored solutions for their needs.
- Users praise Decagon for its exceptional support and quick response times, making it a valuable partner for scaling solutions.
Cons
- Users note several missing features in Decagon, highlighting usability concerns and a need for improved filtering options.
- Users feel the limited customization options in Decagon hinder their ability to adapt the product to their needs.
- Users note a learning curve with Decagon, requiring time to adapt and monitor the evolving AI effectively.
- Users highlight the usage limitations of Decagon, particularly in filtering and conversation management, impacting efficiency.
- Users feel limited by access restrictions, as essential features like "Agent Assist" aren't universally available yet.
What Are Recent G2 Reviews of Decagon?
"A Powerful AI Agent Platform for Modern Support Teams"
Rating: 4.0/5.0 stars
— Jeni J.
"Decagon Makes Customer Support Faster and More Human"
Rating: 4.5/5.0 stars
— Subhashree S.

