# Best Enterprise  AI Agents

  *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)*

   Products classified in the overall AI Agents category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business AI Agents to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business AI Agents category.

In addition to qualifying for inclusion in the AI Agents category, to qualify for inclusion in the Enterprise Business AI Agents category, a product must have at least 10 reviews left by a reviewer from an enterprise business.




  
## How Many  AI Agents Products Does G2 Track?
**Total Products under this Category:** 2,154

### Category Stats (Jun 2026)
- **Average Rating**: 4.63/5 The average rating of products in this category, based on all submitted ratings


- **Top Trending Product**: Intellihr.com (+25.0%) - Among all products in this category, Intellihr.com recorded the largest rating increase compared to last month
*Last updated: June 09, 2026*

  
## How Does G2 Rank  AI Agents Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 270,200+ Authentic Reviews
- 2,154+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

  
  
---

**Sponsored**

### Nextworld Platform

Nextworld is an application generation platform designed for developing enterprise-grade applications, automations, and AI-powered processes, all within a single governed environment. This innovative solution allows organizations to create and deploy applications without the need for extensive coding knowledge, enabling users to focus on building solutions that meet their specific operational needs. By eliminating the traditional rip-and-replace model, Nextworld helps businesses avoid accumulating new technical debt while enhancing their existing systems. Targeted primarily at mid-sized, high-growth companies seeking to optimize their operations, Nextworld caters to a diverse range of users, including IT departments, business analysts, and operational teams. The platform empowers these users to build applications that traditional ERP systems may not support, such as operational apps, internal tools, and workflow systems. Additionally, the AI-powered app generation feature allows for the rapid creation of applications, streamlining the development process and reducing time-to-market for new solutions. One of the standout features of Nextworld is its ability to automate processes across the entire organization. Intelligent agents facilitate orchestration of work between various ERPs, systems, teams, and data sources, ensuring that tasks are completed efficiently and effectively. This interconnectedness not only enhances productivity but also allows for a more cohesive workflow, as users can manage and monitor processes from a centralized platform. Furthermore, the headless capabilities of Nextworld ensure that data and logic are not confined to a single application, providing the flexibility to surface information wherever it is needed within the organization. Security is a critical consideration for enterprise applications, and Nextworld addresses this by automatically inheriting enterprise-grade security measures. Features such as role-based access, gated promotion, and comprehensive audit trails ensure that sensitive information is protected while maintaining compliance with industry standards. The platform is also SOC 1 and SOC 2 Type II attested, reinforcing its commitment to security and reliability. With Nextworld, organizations can operate with a single source of truth, enabling them to make informed decisions based on accurate and up-to-date data. Overall, Nextworld represents a significant advancement in the realm of no-code development platforms, offering a robust solution for enterprises looking to innovate and streamline their operations. By combining ease of use with powerful automation and security features, Nextworld stands out as a comprehensive tool for organizations aiming to enhance their operational efficiency and agility.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1010752&secure%5Bdisplayable_resource_id%5D=1010752&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1010752&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1406867&secure%5Bresource_id%5D=1010752&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-agents%3Fpage%3D5&secure%5Btoken%5D=1ed4ffe357415748c303134d64d8aeafdfe69dd5f795297244f40c6c9cfe7863&secure%5Burl%5D=https%3A%2F%2Fwww.nextw.com&secure%5Burl_type%5D=company_website)

---

  ## What Are the Top-Rated  AI Agents Products in 2026?
### 1. [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
  Salesforce Agentforce is an enterprise agentic AI software platform that helps organizations build, deploy, manage, and govern AI agents that can autonomously assist customers, employees, and partners across digital and voice channels. Agentforce is designed for enterprises that want to operationalize AI agents at scale while maintaining control, security, and trust. It brings together humans, applications, AI models, and business data into a unified system where agents can reason, take action, and collaborate with people. The platform supports the full agent lifecycle—from creation and testing to deployment, supervision, and continuous improvement—using both low-code and pro-code tools. Agentforce is used by teams across customer service, sales, IT, operations, HR, marketing, and industry-specific workflows. Agentforce enables organizations to deploy AI agents that work continuously, execute business logic, and integrate with existing systems. Agents can handle structured and unstructured data, reason through complex tasks, and hand off to humans when needed. Key capabilities and components include: - Agent development and orchestration tools that support building, testing, deploying, supervising, and scaling AI agents using conversational, low-code, and pro-code experiences. - Hybrid reasoning architecture that combines deterministic workflows with large language model (LLM) reasoning to ensure predictable execution while handling nuance and natural language interactions. - Multichannel and voice support, allowing agents to engage users across web, mobile, chat, and phone with consistent behavior and brand-aligned voice experiences. - Intelligent Context processing, which extracts and structures information from unstructured and multimodal data sources so agents can respond accurately and take relevant actions. - Lifecycle management and supervision, including batch testing, performance monitoring, and tools to refine agent behavior over time. Agentforce includes built-in trust, governance, and security features to support enterprise requirements: - Configurable guardrails to reduce hallucinations, bias, and off-topic responses. - Data protection and governance controls such as grounding, access controls, auditability, and privacy safeguards. - Enterprise-grade reliability and compliance, built on the broader Salesforce platform. Common use cases include customer support automation, sales development, employee support, deep research tasks, coaching and learning, product recommendations, appointment scheduling, and event or attendee support. Agentforce can also be tailored for industry-specific workflows by leveraging existing data models, APIs, and business logic. Overall, Salesforce Agentforce is an enterprise agentic AI platform for organizations seeking to deploy trusted, autonomous digital labor that integrates with their existing systems and operates at scale.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 1,150

**Who Is the Company Behind Salesforce Agentforce?**

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** https://www.salesforce.com/
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce (579,511 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Salesforce Developer, Salesforce Administrator
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 39% Mid-Market, 31% Enterprise


### 2. [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews)
  Microsoft Copilot is an advanced AI-powered assistant designed to enhance productivity and streamline workflows across various Microsoft applications. By integrating seamlessly with tools like Word, Excel, PowerPoint, and Teams, Copilot offers intelligent suggestions, automates repetitive tasks, and provides real-time insights, enabling users to work more efficiently and creatively. Key Features and Functionality: - Intelligent Assistance: Copilot leverages advanced AI to understand context and provide relevant suggestions, helping users draft documents, create presentations, and analyze data more effectively. - Automation of Repetitive Tasks: By automating routine processes, Copilot reduces manual effort, allowing users to focus on more strategic activities. - Seamless Integration: Copilot integrates smoothly with Microsoft 365 applications, ensuring a cohesive user experience without the need for additional software. - Real-Time Collaboration: Enhances teamwork by offering real-time suggestions and insights during collaborative sessions in applications like Teams. - Data-Driven Insights: Analyzes data to provide actionable insights, aiding in informed decision-making and strategy development. Primary Value and User Benefits: Microsoft Copilot addresses the common challenges of time-consuming tasks and information overload by providing intelligent automation and insights. Users benefit from increased efficiency, reduced manual workload, and enhanced creativity. By streamlining workflows and offering real-time assistance, Copilot empowers professionals to focus on high-value tasks, ultimately driving productivity and innovation within organizations.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 291

**Who Is the Company Behind Microsoft Copilot?**

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft (13,091,954 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®)
- **Ownership:** MSFT

**Who Uses This Product?**
  - **Who Uses This:** Software Engineer, Project Manager
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 36% Small-Business, 33% Enterprise


#### What Are Microsoft Copilot's Pros and Cons?

**Pros:**

- Ease of Use (75 reviews)
- Efficiency (45 reviews)
- Helpful (39 reviews)
- Integrations (38 reviews)
- Features (35 reviews)

**Cons:**

- Inaccuracy (42 reviews)
- Poor Understanding (26 reviews)
- Usage Limitations (20 reviews)
- Accuracy Issues (19 reviews)
- AI Limitations (13 reviews)

### 3. [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews)
  ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 450+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps. They execute work across any system in your enterprise, governed by your policies at every step. Choose from out-of-the-box agents or build custom ones with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. The AI Agent Orchestrator coordinates teams of specialized agents to handle complex, multi-step workflows that single-agent solutions can't manage. For over 20 years, ServiceNow has powered work for the world's leading companies. 85% of the Fortune 500 trust ServiceNow, powering 80 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 362

**Who Is the Company Behind ServiceNow AI Agents?**

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** https://www.servicenow.com/
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow (55,548 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 33% Enterprise, 17% Mid-Market


#### What Are ServiceNow AI Agents's Pros and Cons?

**Pros:**

- Efficiency (21 reviews)
- Ease of Use (17 reviews)
- Messaging Automation (14 reviews)
- Easy Integrations (11 reviews)
- Helpful (7 reviews)

**Cons:**

- Inaccuracy (10 reviews)
- Poor Understanding (9 reviews)
- Complex Configuration (8 reviews)
- Limited AI (8 reviews)
- Complex Usability (5 reviews)

### 4. [Jira](https://www.g2.com/products/jira/reviews)
  Jira provides a collaborative space to align on goals and priorities, track and collaborate on work, and gain valuable insights that drive better outcomes for your teams. Every team in your organization — from product to marketing and beyond — is empowered with the flexibility to work the way they want. And by seamlessly bringing that work together, Jira allows you to manage projects cohesively in one place. - From short projects to large cross-functional programs, break big ideas down into achievable steps. Organize work, create milestones, map dependencies, and let AI handle the heavy lifting. - Link work to goals so everyone can see how their work contributes to company objectives and stay aligned to what’s important. - Visualize work with lists, boards, calendars, and more. Make workflows for any process and integrate with the tools you love. - Get visibility into project progress, understand risks, and surface insights from real-time data to ensure delivery in on-time and in budget. Jira provides cross-functional planning and visibility that aligns work to outcomes — so that every team is able to deliver big ideas, together. 


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 7,497

**Who Is the Company Behind Jira?**

- **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian)
- **Company Website:** https://www.atlassian.com/
- **Year Founded:** 2002
- **HQ Location:** Sydney and San Francisco
- **Twitter:** @Atlassian (106,466 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/atlassian (21,081 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 45% Mid-Market, 33% Enterprise


#### What Are Jira's Pros and Cons?

**Pros:**

- Ease of Use (1152 reviews)
- Project Management (854 reviews)
- Task Tracking (797 reviews)
- Features (720 reviews)
- Task Management (587 reviews)

**Cons:**

- Learning Curve (678 reviews)
- Complexity (501 reviews)
- Learning Difficulty (450 reviews)
- Overwhelming (342 reviews)
- Slow Performance (324 reviews)

### 5. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide."


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 6,594

**Who Is the Company Behind Zendesk for Customer Service?**

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** https://www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk (102,761 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Customer Success Manager, Customer Service Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 45% Mid-Market, 41% Small-Business


#### What Are Zendesk for Customer Service's Pros and Cons?

**Pros:**

- Ease of Use (525 reviews)
- Features (394 reviews)
- Customer Support (285 reviews)
- Helpful (280 reviews)
- Ticket Management (252 reviews)

**Cons:**

- Missing Features (216 reviews)
- Limited Features (180 reviews)
- Learning Curve (179 reviews)
- Limited Customization (158 reviews)
- Complexity (137 reviews)

### 6. [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)
  Agentforce Marketing is Salesforce’s marketing solution for the Agentic Enterprise. AI agents help marketers plan, create, optimize, and orchestrate adaptive customer experiences across every channel and interaction. Built on the world’s #1 CDP, Agentforce Marketing connects data, AI, automation, and engagement into one deeply unified platform for B2B and B2C marketing. Agentforce Marketing is part of Marketing Cloud. It’s the next evolution of marketing orchestration where humans and AI agents work together to grow customer relationships and revenue.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 4,375

**Who Is the Company Behind Agentforce Marketing (formerly Salesforce Marketing Cloud)?**

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** https://www.salesforce.com/
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce (579,511 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Marketing Manager, Marketing Coordinator
  - **Top Industries:** Computer Software, Marketing and Advertising
  - **Company Size:** 47% Mid-Market, 28% Small-Business


#### What Are Agentforce Marketing (formerly Salesforce Marketing Cloud)'s Pros and Cons?

**Pros:**

- Ease of Use (341 reviews)
- Automation (197 reviews)
- Integrations (183 reviews)
- Email Marketing (177 reviews)
- Features (165 reviews)

**Cons:**

- Learning Curve (218 reviews)
- Steep Learning Curve (154 reviews)
- Complexity (140 reviews)
- Expensive (138 reviews)
- Complex Usage (110 reviews)

### 7. [Qualified](https://www.g2.com/products/qualified/reviews)
  Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR Agent. Piper autonomously engages website visitors, captures leads, and converts them into pipeline with zero human intervention. With Piper, Qualified is transforming pipeline generation as we know it today. Your website is the front door to your business and the pinnacle of pipeline generation, but what happens when interested buyers want to learn more? They submit a web form and move on. Those leads get added to a queue for an inbound Sales Development Rep (SDR) to follow up with and nurture to pipeline for your sales team. How long does it take for an inbound lead to hear back? It can take hours, if not days. In the world of sales and marketing, speed is crucial as 78% of buyers go with the vendor that responds to them first. The problem is it's impossible to respond quickly with the current process because it's painfully manual, time intensive, and it relies on limited human capacity. But it doesn’t have to be this way. In the age of AI, we can put pipeline generation on autopilot. Meet Piper the AI SDR Agent. She operates across your entire inbound motion and works tirelessly to convert qualified buyers into pipeline, 24x7. Piper knows everything about your buyers. She profiles every website visitor to understand whether they're qualified and where they are in the buying journey then works toward her conversion goals. Piper also turns every touchpoint on your website into an opportunity for conversion with live chat, meeting booking, and personalized marketing offers. What's more, Piper works the inbox to send fast, personalized follow up and nurture emails to each and every lead. Hundreds of the world’s leading brands—including Crunchbase, Demandbase, Greenhouse, Plaid, and Suse—have hired Piper the AI SDR Agent to grow their inbound pipeline and are seeing real tangible business results.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 1,475

**Who Is the Company Behind Qualified?**

- **Seller:** [Qualified.com](https://www.g2.com/sellers/qualified-com)
- **Company Website:** https://www.qualified.com
- **Year Founded:** 2018
- **HQ Location:** San Francisco, CA
- **Twitter:** @tryqualified (712 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/35580403/ (298 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Marketing Operations Manager, Sales Development Representative
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 68% Mid-Market, 20% Enterprise


#### What Are Qualified's Pros and Cons?

**Pros:**

- Customer Support (279 reviews)
- Helpful (266 reviews)
- Ease of Use (221 reviews)
- Features (217 reviews)
- Customer Service (184 reviews)

**Cons:**

- Missing Features (86 reviews)
- Learning Curve (85 reviews)
- Steep Learning Curve (46 reviews)
- Limited Customization (43 reviews)
- Complexity (41 reviews)

### 8. [UKG Pro](https://www.g2.com/products/ukg-pro/reviews)
  Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM),our comprehensive human capital management solution (HCM) anticipates people’s needs beyond just work. We partner with you every step of the way to drive better business outcomes and create great workplaces for all.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 2,152

**Who Is the Company Behind UKG Pro?**

- **Seller:** [UKG](https://www.g2.com/sellers/ukg)
- **Company Website:** https://www.ukg.com/
- **Year Founded:** 1977
- **HQ Location:** Weston, FL
- **Twitter:** @UKGInc (42,659 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/67539665 (16,399 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Payroll Manager, HR Generalist
  - **Top Industries:** Hospital & Health Care, Oil & Energy
  - **Company Size:** 48% Mid-Market, 46% Enterprise


#### What Are UKG Pro's Pros and Cons?

**Pros:**

- Ease of Use (176 reviews)
- Helpful (87 reviews)
- Customer Support (69 reviews)
- Easy Access (65 reviews)
- Intuitive (65 reviews)

**Cons:**

- Poor Customer Support (46 reviews)
- Not User-Friendly (45 reviews)
- Learning Curve (44 reviews)
- Not Intuitive (38 reviews)
- Limited Features (36 reviews)

### 9. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 1,460

**Who Is the Company Behind Genesys Cloud CX?**

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** https://www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys (32,186 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,569 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Manager, Case Advocate
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 45% Mid-Market, 40% Enterprise


#### What Are Genesys Cloud CX's Pros and Cons?

**Pros:**

- Ease of Use (135 reviews)
- Features (98 reviews)
- Reliability (76 reviews)
- Efficiency (72 reviews)
- Helpful (60 reviews)

**Cons:**

- Limited Features (55 reviews)
- Missing Features (53 reviews)
- Complexity (42 reviews)
- Inadequate Reporting (38 reviews)
- Learning Curve (37 reviews)

### 10. [Guru](https://www.g2.com/products/guru/reviews)
  Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 2,256

**Who Is the Company Behind Guru?**

- **Seller:** [Guru](https://www.g2.com/sellers/guru)
- **Company Website:** https://www.getguru.com
- **Year Founded:** 2013
- **HQ Location:** Philadelphia, PA
- **Twitter:** @Guru_HQ (4,243 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5129180/ (2,457 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Customer Service Representative, Customer Success Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 59% Mid-Market, 29% Enterprise


#### What Are Guru's Pros and Cons?

**Pros:**

- Ease of Use (726 reviews)
- Helpful (418 reviews)
- Comprehensive Information (315 reviews)
- Easy Access (289 reviews)
- Information Accuracy (287 reviews)

**Cons:**

- Search Functionality (148 reviews)
- Inefficient Search (146 reviews)
- Inefficient Searching (136 reviews)
- Search Functionality Issues (134 reviews)
- Organizational Challenges (109 reviews)

### 11. [Birdeye](https://www.g2.com/products/birdeye/reviews)
  Birdeye is the leading marketing platform for multi-location brands, where AI agents drive real business outcomes. Birdeye replaces fragmented marketing tools with a single platform where agents automate key workflows across AI search, reviews, listings, social media, surveys, marketing automation, and customer experience. Trusted by the biggest enterprise brands globally, Birdeye helps brands grow their local presence, manage their reputation, drive conversions, and deliver exceptional customer experiences. With teams across the U.S., EMEA, and APAC, Birdeye is redefining how enterprises win locally. One Platform Replace your fragmented stack with a single enterprise platform that manages reviews, listings, social, AI visibility, surveys and more across locations. Unified Data Aggregate signals from reviews, social, messaging, surveys, listings and third party integrations such as CRM into a single customer profile per location - powering personalized campaigns and smarter AI execution AI Agents That Execute Configure AI agents with your brand voice, custom triggers, and location-level rules. They respond to reviews, publish social posts, engage leads via chat, and surface actionable insights — automatically, at scale. Built for Multi-Location Complexity Designed from the ground up for multi-location brands. Features like role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. Enterprise-Ready: SSO, audit logging, HIPAA, SOC 2, GDPR compliance.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 3,960

**Who Is the Company Behind Birdeye?**

- **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye)
- **Company Website:** https://www.birdeye.com
- **Year Founded:** 2012
- **HQ Location:** Palo Alto, CA
- **Twitter:** @BirdEye_ (5,230 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2837064/ (1,430 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Owner, Marketing Manager
  - **Top Industries:** Hospital & Health Care, Real Estate
  - **Company Size:** 48% Small-Business, 35% Mid-Market


#### What Are Birdeye's Pros and Cons?

**Pros:**

- Ease of Use (1019 reviews)
- Helpful (1009 reviews)
- Review Management (851 reviews)
- Customer Support (720 reviews)
- Features (589 reviews)

**Cons:**

- Missing Features (232 reviews)
- Improvement Needed (158 reviews)
- Review Management (158 reviews)
- Learning Curve (139 reviews)
- Limited Features (138 reviews)

### 12. [IBM watsonx Orchestrate](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews)
  IBM® watsonx Orchestrate® puts AI to work for automating complex workflows and processes at scale, without changing your existing systems and tools. IBM watsonx Orchestrate helps you build, deploy and manage powerful AI assistants and agents, enabling seamless collaboration between them, to create one unified user experience. It can easily integrate with your existing business systems by connecting to multiple proprietary and third-party AI models or automation tools from 100+ enterprise apps. This allows the solution to adapt to your business needs instead of forcing you to adapt to generative AI. It is built on top of watsonx, which is a generative AI solution that allows the user to access multiple foundation models while emphasizing on enterprise-grade security, governance, and compliance. The outcome? Less manual work. Faster decisions. Increased AI productivity. A more efficient business— at scale. IBM watsonx Orchestrate offers the following: - Multi-agent orchestration - Easily deploy, manage, and govern a heterogenous network of AI assistants and agents, across their lifecycle. Enable smooth collaboration amongst multiple AI assistants and agents, whether they are built in-house or from third-party vendors, for a unified user experience. Work across hybrid cloud environments while integrating with complex tech stacks, wherever they reside. Empower employees with self-service access to AI assistants and agents so that they can focus more on what matters most to them. - Low-code agent builder and pre-built agents – Quickly build and deploy custom-built or pre-built AI agents using a range of low-code to pro-code tools, designed for everyday business users as well as professional developers. Easily leverage a software development kit (SDK) that includes tools, documentation, and code samples for faster turnaround times. Accelerate your agentic automation journey with pre-built agents built for specific business domains like human resources, sales, procurement, customer service and more. - Complex business workflow and process automation optimization - Streamline essential processes and reduce manual workflows to get faster ROIs by integrating with current systems or multiple third-party models. Simplify access to several tools and leverage ready-made integrations with 100+ leading enterprise apps including those from Microsoft, Salesforce, SAP, ServiceNow, Workday and more. Key Highlights: 1. Several tools and ready-to-use integrations designed for connecting with 100+ leading enterprise apps, for faster time to value. 2. A set of pre-built agents for specific business domains (like human resources, procurement, sales and more), as well as custom agent building capabilities including a range of low-code to pro-code authoring tools, for adapting to enterprise specific needs. 3. Multi-agent orchestration to enable hassle-free collaboration between several AI assistants, agents, and applications for a unified user experience.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 368

**Who Is the Company Behind IBM watsonx Orchestrate?**

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Company Website:** https://www.ibm.com
- **Year Founded:** 1911
- **HQ Location:** Armonk, New York, United States
- **Twitter:** @IBMSecurity (74,679 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 42% Enterprise, 38% Small-Business


#### What Are IBM watsonx Orchestrate's Pros and Cons?

**Pros:**

- Ease of Use (61 reviews)
- Easy Integrations (31 reviews)
- Automation (29 reviews)
- AI Integration (28 reviews)
- Integrations (24 reviews)

**Cons:**

- Learning Curve (22 reviews)
- Complexity (17 reviews)
- Integration Issues (13 reviews)
- Missing Features (12 reviews)
- Expensive (11 reviews)

### 13. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
  Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 2,817

**Who Is the Company Behind HubSpot Service Hub?**

- **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot)
- **Company Website:** https://www.HubSpot.com
- **Year Founded:** 2006
- **HQ Location:** Cambridge, MA
- **Twitter:** @HubSpot (784,409 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/68529/ (12,158 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Customer Success Manager, Customer Success Specialist
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 60% Small-Business, 37% Mid-Market


#### What Are HubSpot Service Hub's Pros and Cons?

**Pros:**

- Ease of Use (443 reviews)
- Features (287 reviews)
- Helpful (212 reviews)
- Case Management (205 reviews)
- Ticketing Management (195 reviews)

**Cons:**

- Missing Features (169 reviews)
- Limited Customization (125 reviews)
- Limited Features (123 reviews)
- Ticket Management (123 reviews)
- Ticketing Issues (118 reviews)

### 14. [Atera](https://www.g2.com/products/atera/reviews)
  The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing IT Autopilot by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. IT Autopilot doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 1,159

**Who Is the Company Behind Atera?**

- **Seller:** [Atera](https://www.g2.com/sellers/atera)
- **Company Website:** https://www.atera.com
- **Year Founded:** 2011
- **HQ Location:** Tel Aviv
- **Twitter:** @AteraCloud (1,675 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/98739/ (404 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Owner, IT Manager
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 57% Small-Business, 32% Mid-Market


#### What Are Atera's Pros and Cons?

**Pros:**

- Ease of Use (386 reviews)
- Automation (273 reviews)
- Features (260 reviews)
- Efficiency (210 reviews)
- Monitoring (184 reviews)

**Cons:**

- Missing Features (161 reviews)
- Limited Features (135 reviews)
- Improvement Needed (96 reviews)
- Needs Improvement (91 reviews)
- Feature Issues (84 reviews)

### 15. [Fin](https://www.g2.com/products/fin/reviews)
  Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 3,696

**Who Is the Company Behind Fin?**

- **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc)
- **Company Website:** https://www.intercom.com/
- **Year Founded:** 2011
- **HQ Location:** San Francisco, CA
- **Twitter:** @fin_ai (44,399 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/fin/ (953 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Customer Success Manager, CEO
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 57% Small-Business, 37% Mid-Market


#### What Are Fin's Pros and Cons?

**Pros:**

- Helpful (378 reviews)
- Ease of Use (356 reviews)
- Features (289 reviews)
- Efficiency (237 reviews)
- Customer Support (226 reviews)

**Cons:**

- Missing Features (135 reviews)
- AI Limitations (117 reviews)
- Limited Features (103 reviews)
- Learning Curve (102 reviews)
- Poor Customer Support (81 reviews)

### 16. [Kore.AI](https://www.g2.com/products/kore-ai/reviews)
  Kore.ai, a leader in enterprise AI, accelerates business outcomes from AI with agentic AI applications built on the industry-leading Kore.ai Agent Platform. Its growing catalogue includes pre-built solutions for banking, healthcare, and retail; horizontal applications for IT, HR, and recruiting; and marketplace that help enterprises deploy AI agents quickly across additional industries and use cases. Open and agnostic by design, Kore.ai gives organizations flexibility in choosing AI models, cloud infrastructure, and enterprise systems. Trusted by nearly 500 Global 2000 companies, Kore.ai enables secure, scalable AI adoption worldwide. With its roots grounded in the Enterprise, Kore.ai brings years of experience in AI applications for customer service, workplace productivity and process automation. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando, Kore.ai has a network of offices to support customers in India, the UK, the Middle East, Japan, South Korea, and Europe. Visit Kore.ai to learn more.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 382

**Who Is the Company Behind Kore.AI?**

- **Seller:** [Kore.ai](https://www.g2.com/sellers/kore-ai-87d44a58-d726-4ac9-9dc4-290730d220bc)
- **Company Website:** https://kore.ai
- **Year Founded:** 2013
- **HQ Location:** Orlando, FL
- **Twitter:** @koredotai (5,656 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3602865/ (1,275 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Software Engineer, Associate
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 41% Enterprise, 31% Small-Business


#### What Are Kore.AI's Pros and Cons?

**Pros:**

- Ease of Use (206 reviews)
- Features (117 reviews)
- Chatbot Development (96 reviews)
- Integrations (85 reviews)
- Easy Integrations (74 reviews)

**Cons:**

- Learning Curve (46 reviews)
- Usage Limitations (43 reviews)
- Slow Performance (39 reviews)
- Slow Loading (31 reviews)
- Software Bugs (29 reviews)

### 17. [Glean](https://www.g2.com/products/glean-technologies-glean/reviews)
  Glean is the Work AI platform that connects and understands your company’s data so every employee can find answers, generate content, and automate work with AI. Built around Search, Assistant, and Agents, Glean delivers trusted, personalized AI grounded in your company’s knowledge. With 100+ connectors, real-time permissions, and enterprise-grade security and governance, Glean helps teams work faster and turn knowledge into action. Glean: Work AI that Works.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 161

**Who Is the Company Behind Glean?**

- **Seller:** [Glean Technologies](https://www.g2.com/sellers/glean-technologies-db5ca3dc-c8a9-4900-9065-0c1ab979908a)
- **Company Website:** https://www.glean.com
- **Year Founded:** 2019
- **HQ Location:** Mountain View
- **Twitter:** @gleanwork (742 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/gleanwork/ (1,647 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Software Engineer, Account Executive
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 51% Enterprise, 43% Mid-Market


#### What Are Glean's Pros and Cons?

**Pros:**

- Ease of Use (8 reviews)
- Speed (5 reviews)
- Time-saving (5 reviews)
- Fast Search (4 reviews)
- Results (3 reviews)

**Cons:**

- Improvement Needed (3 reviews)
- Search Functionality (2 reviews)
- Inadequate Filtering (1 reviews)
- Lack of Information (1 reviews)
- Limited Customization (1 reviews)

### 18. [Asana](https://www.g2.com/products/asana/reviews)
  Asana is a leading work management platform for human + AI collaboration. Over 170,000 customers like Accenture, Amazon, Anthropic, and Suzuki rely on Asana to align teams and accelerate organizational impact. Whether it’s managing strategic initiatives, cross-functional programs, or company-wide goals, Asana helps organizations bring clarity to complexity—turning plans into action with AI working alongside teams every step of the way. To learn more, visit www.asana.com.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 13,136

**Who Is the Company Behind Asana?**

- **Seller:** [Asana](https://www.g2.com/sellers/asana)
- **Company Website:** https://asana.com
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @Asana (119,929 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/807257/ (4,369 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Project Manager, Owner
  - **Top Industries:** Marketing and Advertising, Information Technology and Services
  - **Company Size:** 57% Small-Business, 31% Mid-Market


#### What Are Asana's Pros and Cons?

**Pros:**

- Ease of Use (1382 reviews)
- Task Management (1379 reviews)
- Project Management (1248 reviews)
- Team Collaboration (1113 reviews)
- Task Tracking (1027 reviews)

**Cons:**

- Missing Features (562 reviews)
- Learning Curve (555 reviews)
- Limited Features (498 reviews)
- Not Intuitive (360 reviews)
- Task Management (351 reviews)

### 19. [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact - it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 3,673

**Who Is the Company Behind Freshdesk?**

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Company Website:** https://www.freshworks.com/
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc (19,025 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Manager, Owner
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 48% Small-Business, 40% Mid-Market


#### What Are Freshdesk's Pros and Cons?

**Pros:**

- Ease of Use (223 reviews)
- Features (158 reviews)
- Automation (122 reviews)
- Ticket Management (117 reviews)
- Efficiency (111 reviews)

**Cons:**

- Missing Features (69 reviews)
- Limited Features (62 reviews)
- Limited Customization (58 reviews)
- Ticket Management (55 reviews)
- Slow Loading (54 reviews)

### 20. [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  Marketing Hub consolidates marketing tools and customer data into a unified platform, eliminating scattered point solutions and simplifying software management for modern marketing teams. Core Value Proposition: HubSpot's Marketing Hub solves three critical pain points stemming from disconnected software: fragmented customer data, inefficient execution, and wasted time on tool management. Built as part of the HubSpot CRM platform, Marketing Hub keeps customer data central to all marketing activities– enabling sales alignment and clear ROI tracking across the full platform. Key Capabilities: Unified Data Architecture: Marketing Hub stores all marketing tools and customer data on one platform. This eliminates data silos and provides complete customer context for personalized marketing at scale. Time Efficiency: Marketers save time previously spent switching between applications, reconciling data across systems, and troubleshooting integration issues that plague multi-tool marketing stacks. Smart CRM Integration: Because Marketing Hub operates as part of the HubSpot CRM platform rather than as a standalone tool, customer information, interaction history, and engagement data remain accessible within the marketing workflow without manual data transfer. Sales-Marketing Alignment: With the complete HubSpot CRM platform, marketing and sales teams work in alignment. Unified reporting ties marketing activities to revenue, proving ROI. Marketing Hub vs. Alternatives: Unlike individual marketing tools requiring manual integration and data transfer, Marketing Hub provides a native connection between email marketing, landing pages, social media management, and data analytics. This eliminates integration complexity and data sync challenges that fragment marketing operations. Marketing Hub delivers powerful capabilities without requiring extensive training, dedicated administrators, or technical implementation teams that complex enterprise platforms demand. Teams can adopt and use the system quickly, focusing on execution rather than software management. Who Should Use Marketing Hub: Marketing Hub serves marketing teams experiencing productivity loss from tool fragmentation, marketers requiring complete customer context for effective personalization, and organizations needing to demonstrate clear marketing ROI. The platform scales from small marketing teams to enterprise organizations without proportional increases in system complexity. Outcome: Marketing Hub enables marketers to save valuable time, provide personalized experiences that attract and convert the right customers at scale, and keep data at the center of everything they do– all while scaling their company, not complexity.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 14,136

**Who Is the Company Behind HubSpot Marketing Hub?**

- **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot)
- **Company Website:** https://www.HubSpot.com
- **Year Founded:** 2006
- **HQ Location:** Cambridge, MA
- **Twitter:** @HubSpot (784,409 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/68529/ (12,158 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Marketing Manager, Marketing Coordinator
  - **Top Industries:** Computer Software, Marketing and Advertising
  - **Company Size:** 52% Small-Business, 41% Mid-Market


#### What Are HubSpot Marketing Hub's Pros and Cons?

**Pros:**

- Ease of Use (1981 reviews)
- Features (1103 reviews)
- Integrations (1020 reviews)
- Email Marketing (908 reviews)
- Automation (907 reviews)

**Cons:**

- Learning Curve (808 reviews)
- Missing Features (609 reviews)
- Limited Features (596 reviews)
- Expensive (547 reviews)
- Not Intuitive (478 reviews)

### 21. [Workleap](https://www.g2.com/products/workleap/reviews)
  Workleap is the agentic platform that makes managers the most impactful role in your organization. It proactively handles the work that slows down leaders and drives high-performing teams. From preparing 1:1s, drafting performance reviews, spotting engagement trends, recognizing employees, or keeping track of action items, Workleap is the agent that always takes the right action to keep managers on top of their game. With Workleap, smaller HR teams punch above their weight. We bring essential people programs like engagement, performance management, and compensation into one system, which makes listening, connecting the dots, and making smart decisions routine. Over 70,000 leaders worldwide choose Workleap. Don’t leave great management to chance. Engagement Workleap has always-on engagement & feedback features built for HR and managers. We combine surveys, feedback, and recognition data to deliver clear insights on who's thriving and who’s about to disengage. Performance management Workleap puts a stop to ineffective end-of-the-year reviews. We offer flexible review cycles, customizable workflows, peer feedback summaries, and review drafting that create recurrent moments for growth between leaders and teams. Compensation Workleap is the intuitive compensation engine that empowers HR, Finance, and people managers to make smarter, faster pay decisions through one purpose-built, streamlined workflow.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 1,043

**Who Is the Company Behind Workleap?**

- **Seller:** [Workleap](https://www.g2.com/sellers/workleap)
- **Company Website:** https://workleap.com/
- **Year Founded:** 2006
- **HQ Location:** Montréal, Québec, Canada
- **Twitter:** @WorkleapHQ (1,133 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/workleaphq/ (382 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Operations Manager, Software Engineer
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 59% Mid-Market, 24% Small-Business


#### What Are Workleap's Pros and Cons?

**Pros:**

- Ease of Use (31 reviews)
- Communication (16 reviews)
- Employee Engagement (14 reviews)
- Helpful (14 reviews)
- Intuitive (12 reviews)

**Cons:**

- Limited Features (7 reviews)
- Missing Features (7 reviews)
- Reporting Issues (6 reviews)
- Integration Issues (4 reviews)
- Learning Curve (4 reviews)

### 22. [Joule](https://www.g2.com/products/joule/reviews)
  Joule is an AI copilot that’s grounded in an organization's business data and infused with AI agents. It proactively assists employees in every cloud application they use while automating complex processes. Joule is designed to free teams from busy work and helps them work more efficiently with simple, natural language requests. Employees receive a continuous AI experience that connects data and workflows across SAP and third-party systems. Joule aims to enable faster, data-driven decisions with immediate, context-rich insights and automates multi-step workflows with a system of collaborative AI agents.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 79

**Who Is the Company Behind Joule?**

- **Seller:** [SAP](https://www.g2.com/sellers/sap)
- **Company Website:** https://www.sap.com/
- **Year Founded:** 1972
- **HQ Location:** Walldorf
- **Twitter:** @SAP (297,052 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/sap/ (141,955 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 30% Small-Business, 29% Enterprise


#### What Are Joule's Pros and Cons?

**Pros:**

- Ease of Use (29 reviews)
- Efficiency (25 reviews)
- Useful (21 reviews)
- Time-Saving (20 reviews)
- Automation (15 reviews)

**Cons:**

- AI Limitations (21 reviews)
- Usage Limitations (15 reviews)
- Inaccuracy (11 reviews)
- Context Understanding (8 reviews)
- Integration Issues (8 reviews)

### 23. [ClickUp](https://www.g2.com/products/clickup/reviews)
  ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 12,150

**Who Is the Company Behind ClickUp?**

- **Seller:** [ClickUp](https://www.g2.com/sellers/clickup)
- **Company Website:** https://ClickUp.com
- **Year Founded:** 2017
- **HQ Location:** San Diego, California
- **Twitter:** @clickup (69,542 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/12949663/ (1,526 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** CEO, Project Manager
  - **Top Industries:** Marketing and Advertising, Computer Software
  - **Company Size:** 77% Small-Business, 19% Mid-Market


#### What Are ClickUp's Pros and Cons?

**Pros:**

- Ease of Use (4220 reviews)
- Task Management (3221 reviews)
- Features (3119 reviews)
- Project Management (2788 reviews)
- Organization (2589 reviews)

**Cons:**

- Missing Features (2040 reviews)
- Learning Curve (1753 reviews)
- Limited Features (1334 reviews)
- Not Intuitive (1181 reviews)
- Slow Loading (1155 reviews)

### 24. [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 2,424

**Who Is the Company Behind Talkdesk?**

- **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk)
- **Company Website:** https://www.talkdesk.com
- **Year Founded:** 2011
- **HQ Location:** Palo Alto, CA
- **Twitter:** @talkdesk (6,959 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,377 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Supervisor, Team Lead
  - **Top Industries:** Consumer Services, Computer Software
  - **Company Size:** 60% Mid-Market, 21% Enterprise


#### What Are Talkdesk's Pros and Cons?

**Pros:**

- Ease of Use (310 reviews)
- Efficiency (175 reviews)
- Features (171 reviews)
- Call Management (170 reviews)
- Helpful (167 reviews)

**Cons:**

- Call Issues (119 reviews)
- Technical Issues (78 reviews)
- Missing Features (76 reviews)
- Notification Issues (58 reviews)
- Connection Issues (54 reviews)

### 25. [Braze](https://www.g2.com/products/braze/reviews)
  Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. Braze has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. The company is headquartered in New York with 15 offices across the Americas, EMEA, and APAC. Learn more at braze.com.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 1,660

**Who Is the Company Behind Braze?**

- **Seller:** [Braze](https://www.g2.com/sellers/braze)
- **Company Website:** https://www.braze.com
- **Year Founded:** 2011
- **HQ Location:** New York
- **Twitter:** @Braze (16,325 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/792882/ (2,297 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** CRM Manager, Marketing Manager
  - **Top Industries:** Financial Services, Marketing and Advertising
  - **Company Size:** 54% Mid-Market, 27% Enterprise


#### What Are Braze's Pros and Cons?

**Pros:**

- Ease of Use (385 reviews)
- Intuitive (189 reviews)
- Automation (151 reviews)
- Customer Support (151 reviews)
- Features (151 reviews)

**Cons:**

- Learning Curve (159 reviews)
- Missing Features (149 reviews)
- Limitations (102 reviews)
- Limited Features (93 reviews)
- Steep Learning Curve (86 reviews)


    ## What Is  AI Agents?
  [ Agentic AI Software](https://www.g2.com/categories/agentic-ai)