Best AI Agents - Page 8

How Many AI Agents Products Does G2 Track?

Total Products under this Category: 5,022

Category Stats (Oct 2026)

  • Average Rating: 4.64/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: modus (+5.26%) - Among all products in this category, modus recorded the largest rating increase compared to last month

Last updated: October 13, 2026

How Does G2 Rank AI Agents Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 359,600+ Authentic Reviews
  • 5,022+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Agents

G2 Grid® for AI Agents plotting products by satisfaction and market presence

Highlighted products: Salesforce Agentforce, Rippling, ClickUp, Notion, HiBob HRIS, Microsoft Copilot, Insider One, and Retell AI.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=rippling&focus%5B%5D=clickup&focus%5B%5D=notion&focus%5B%5D=hibob-hris&focus%5B%5D=microsoft-copilot-2026-08-27&focus%5B%5D=insider-one&focus%5B%5D=retell-ai)

MyOperator

MyOperator is a Business AI Communication Platform that helps businesses manage customer conversations across Calls, WhatsApp, and AI agents from a single unified platform. Built on CPaaS infrastructure, it combines the WhatsApp Business API, cloud telephony, conversational AI, and workflow automation to help businesses automate repetitive customer interactions, so their teams can focus on high-value conversations. Trusted by 12,000+ businesses, including Amazon, Apollo, Domino’s, TCS, and Razorpay, MyOperator has powered over 2.5 billion customer conversations across 14+ years, and is defining the Business AI Operator category in India. Most communication tools solve one problem at a time. MyOperator works differently: calls, WhatsApp, and AI agents share context on one platform, giving businesses a single view of every customer interaction regardless of its channel of origin. This shows up across four core areas: ☑️ AI voice agents: These agents pick up your inbound and outbound calls, handle the routine FAQs, qualify leads over the phone, and book appointments without a human intervention. ☑️ AI chat agents: Live agents on WhatsApp and web chat, answering product questions, qualifying inbound enquiries, and booking appointments around the clock. ☑️ WhatsApp Business API: Every WhatsApp conversation runs through one shared inbox instead of scattered personal numbers. Follow-ups happen automatically, so no lead goes cold while your team is busy elsewhere. ☑️ Cloud telephony & IVR: Every call gets routed to the right team instantly based on the caller's intent. Your team gets access to call transcripts, recordings, and full customer context with tailored reports and call analytics. ☑️ Unified analytics & reporting: All your calls, WhatsApp conversations, and AI agent activity show up on one dashboard instead of five different reports. You get to make decisions based on real numbers, not scattered guesswork. From healthcare and education to real estate, ecommerce, and financial services, MyOperator powers high-volume customer communication with with ISO 27001-certified enterprise-grade security, dedicated implementation & support, and API-driven architecture built for reliability at any scale, helping businesses respond faster, convert more, and grow without adding complexity.

Average Rating: 4.1/5.0

Total Reviews: 68

Who Is the Company Behind MyOperator?

  • Seller: MyOperator
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Noida, Uttar Pradesh
  • Twitter: @MyOperator
    1,797 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    318 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Education Management
  • Company Size: 48% Small, 42% Medium

What Do G2 Reviewers Say About MyOperator?

AI-generated summary from verified user reviews

Pros
  • Users commend the excellent customer support provided by MyOperator, ensuring effective and proactive assistance.
  • Users appreciate the helpful AI chatbot and excellent account manager support, enhancing overall user experience and efficiency.
  • Users commend the ease of use of MyOperator, highlighting its simple implementation and user-friendly features.
  • Users highlight the easy setup of MyOperator, appreciating its smooth onboarding and user-friendly interface.
  • Users value the excellent staff support from MyOperator, appreciating proactive assistance and detailed product explanations.
Cons
  • Users note the absence of essential features in MyOperator, highlighting the need for better service and support improvements.
  • Users experience poor customer support, with unresponsive service and unresolved issues affecting overall satisfaction and usability.
  • Users find certain missing functionalities in MyOperator, affecting overall user experience and request implementation processes.
  • Users report significant integration issues with MyOperator, hindering daily usage and complicating the overall user experience.
  • Users find the poor UI design of MyOperator outdated and clunky, hindering their overall experience.

What Are Recent G2 Reviews of MyOperator?

What Are G2 Users Discussing About MyOperator?

Cognigy.AI

NiCE Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, NiCE Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.  Built on the foundation of the world’s leading Conversational AI platform, NiCE Cognigy's AI Agents provide next-gen customer service, absorb your enterprise knowledge, and come fully equipped with intelligent IVR, smart self-service, and agent assist. Supplied with dozens of pretrained skills, they work seamlessly with existing enterprise systems, learn from your human agents, and give them superpowers.  Over 1000 brands worldwide trust NiCE Cognigy and its vast partner network to create AI customer service agents for their business. NiCE Cognigy's worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.   

Average Rating: 4.6/5.0

Total Reviews: 12

Who Is the Company Behind Cognigy.AI?

  • Seller: Cognigy.AI
  • Year Founded: 2016
  • HQ Location: Düsseldorf, North Rhine-Westphalia
  • Twitter: @cognigy
    927 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    376 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 38% Large, 31% Medium

What Do G2 Reviewers Say About Cognigy.AI?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Cognigy.AI, enabling seamless chatbot creation with numerous integrated tools.
  • Users praise the ease of use and extensive tools of Cognigy.AI for seamless chatbot development.
  • Users value the efficiency of Cognigy.AI, enabling quick learning and fast solution building without coding knowledge.
  • Users appreciate the wide range of features in Cognigy.AI, finding it easy to use and versatile.
  • Users appreciate the powerful analytics tools in Cognigy.AI, which enhance both customer and agent experiences effectively.
Cons
  • Users note the limited analytical possibilities and lack of advanced chat flow features in Cognigy.AI.
  • Users find limited analytical capabilities in Cognigy.AI, hindering the creation of advanced chat flows.
  • Users report limited analytical possibilities and fewer options for advanced chat flow customization in Cognigy.AI.
  • Users enjoy Cognigy.AI overall, but note that it lacks support for extensive workflows, limiting its functionality.
  • Users experience limited analytical possibilities with Cognigy.AI, hindering advanced chat flow capabilities and overall effectiveness.

What Are Recent G2 Reviews of Cognigy.AI?

What Are G2 Users Discussing About Cognigy.AI?

Alta

Alta is an AI GTM System of Actions that enables B2B sales and marketing teams to automate top-of-funnel execution across prospecting, outreach, lead qualification, calling, and pipeline analytics through a unified system of AI agents. Designed for revenue teams at growth-stage and enterprise B2B companies, Alta replaces the fragmented stack of point solutions typically used across SDR workflows, inbound qualification, and ad targeting. The platform centers on three AI agents — Katie, Alex, and Luna — that share a unified data layer, allowing signal from each channel to inform and improve the others automatically. Katie – AI SDR Agent handles outbound research and execution. It pulls from CRM data and 50+ external sources to identify high-intent accounts, builds prospect lists based on buying signals, and runs multi-channel outreach sequences across email, LinkedIn, and phone. Katie also syncs audience data with ad platforms including Google Ads and Meta to align outbound prospecting with paid campaigns. Alex – AI Calling and Inbound Agent manages inbound lead qualification and outbound calling. Alex conducts AI-driven voice conversations, scores lead intent, routes qualified buyers to the appropriate sales representative, books meetings directly to calendar, and surfaces cross-sell and upsell opportunities within existing accounts. Conversation data feeds back into targeting and ad audiences. Luna – AI Growth and Intelligence Agent serves as the analytics and operations layer. Luna monitors pipeline health in real time, identifies bottlenecks and anomalies, alerts revenue teams to key changes, and integrates with CRM systems, ad platforms, and data sources to consolidate reporting without manual input. Key capabilities and product characteristics: - Unified AI agent system covering prospecting, outreach, calling, inbound qualification, and pipeline intelligence in one platform - Multi-channel outreach orchestration across email, LinkedIn, and phone with automated personalization - Inbound-to-outbound data loop: signals from calls and inbound activity automatically sharpen outbound targeting and ad audiences - Native integrations with HubSpot, Salesforce, Google Ads, Meta, Slack, and 50+ additional platforms - SOC 2 Type II and ISO certified Alta is used by B2B revenue teams across industries including technology, financial services, and SaaS. Customers include Snowflake, Deel, and Riverside.fm.

Average Rating: 4.8/5.0

Total Reviews: 88

Who Is the Company Behind Alta?

  • Seller: Alta
  • Company Website:
  • Year Founded: 2023
  • HQ Location: NYC
  • LinkedIn® Page: www.linkedin.com
    68 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Wholesale
  • Company Size: 56% Medium, 32% Small

What Do G2 Reviewers Say About Alta?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of Alta, enhancing lead prioritization and personalized outreach for greater business success.
  • Users value the deep CRM integration of Alta, enhancing prospecting efficiency with personalized, automated outreach.
  • Users appreciate the time-saving features of Alta, enhancing efficiency and allowing focus on revenue-generating activities.
  • Users value the personalized prospecting abilities of Alta, enhancing engagement and simplifying team workflows effectively.
  • Users appreciate the high level of personalization in Alta, enhancing their prospecting and sales outreach effectiveness.
Cons
  • Users note a steep learning curve for new users, requiring additional support to navigate the platform effectively.
  • Users note a steep learning curve in mastering the many features and settings of the Alta AI GTM System.
  • Users find the difficult setup of Alta | AI GTM System of Actions overwhelming, requiring more support than expected.
  • Users find the initial setup of Alta | AI GTM System of Actions to be overwhelming, especially for those not tech-savvy.
  • Users note that Alta | AI GTM System of Actions has sales issues, as it cannot directly sell offerings for them.

What Are Recent G2 Reviews of Alta?

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Yext

Yext — Enterprise Agentic Marketing Platform Yext is the enterprise agentic marketing platform for multi-location brands that need to win across both AI and traditional search. AI is reshaping how customers discover brands. They're not just searching Google. They're asking ChatGPT, Gemini, Perplexity, and Grok — and the brands that show up in those responses are the ones with verified, structured data distributed to the right places. Yext is built to make that happen at enterprise scale. What Yext does Yext delivers three core capabilities from one platform. Scout, Yext's visibility intelligence engine, analyzes 10 billion signals across four AI models and more than 12 million business locations. Every scan surfaces 150 visibility metrics across 20 competitors, down to the location level, so marketing leaders know exactly where they're losing and why — across both AI and traditional search. The Yext Knowledge Graph is the verified source of truth for every location in a brand's portfolio. Data agents maintain it automatically, connecting data across sources, verifying it at scale, and resolving inconsistencies before they reach a customer. When AI models generate responses about your brand, they pull from this verified record. Content generation agents create on-brand content across every channel from verified brand data: local pages, social posts and replies, review campaigns and responses, and email and SMS campaigns. Distribution agents syndicate that content and data in real time to LLMs, voice assistants, listings, maps, social and review platforms, and email — with no aggregator in between. What Yext pushes is what AI and search engines actually see and trust. Who it's for Yext is built for CMOs, SVPs, and VPs of marketing at multi-location enterprise brands in financial services, healthcare, retail, hospitality, and food. If your brand competes at the local level and needs to show up accurately and consistently across AI and traditional search, Yext is built for you. Why Yext Most platforms deliver insight or distribution, not both. Yext closes the loop — from competitive intelligence to verified data to agentic content creation and real-time distribution — in one system with no disconnected tools and no aggregator delays. Thousands of brands trust Yext, including top US banks, leading hospital systems, and the world's largest restaurant and retail chains.

Average Rating: 4.4/5.0

Total Reviews: 1,091

Who Is the Company Behind Yext?

  • Seller: Yext
  • Company Website:
  • Year Founded: 2006
  • HQ Location: New York
  • Twitter: @yext
    21,811 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,427 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Digital Marketing Manager
  • Top Industries: Financial Services, Hospital & Health Care
  • Company Size: 37% Large, 30% Medium

What Do G2 Reviewers Say About Yext?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Yext, appreciating its organized interface and helpful customer service.
  • Users find Yext to be incredibly helpful for maintaining consistency and quickly managing online business information.
  • Users value the centralized management of Yext, making it effortless to maintain accurate business information across platforms.
  • Users commend the helpful customer support of Yext, always providing quick solutions and guidance for inquiries.
  • Users love Yext for its ease of use, quick updates, and streamlined management of online business information.
Cons
  • Users find Yext to have a complex usability that necessitates a challenging learning curve and can be frustrating.
  • Users find the learning curve challenging, yet appreciate helpful support and documentation for assistance.
  • Users experience a difficult learning curve with Yext, finding navigation and edits challenging and sometimes unclear.
  • Users find difficult navigation in Yext, especially with complex filters and editing that can frustrate first-time users.
  • Users feel the limited features of Yext hinder customization and can complicate the user experience for newcomers.

What Are Recent G2 Reviews of Yext?

What Are G2 Users Discussing About Yext?

Supio

Supio is an agentic artificial intelligence platform built specifically for plaintiff personal injury law firms. It connects to the systems a firm already runs on—case management, medical records, intake, communications, and legal research—and performs work across those systems, from the first client call through final case resolution. Rather than responding to prompts one at a time, the platform plans a task, executes it, and produces a reviewable work product, operating at the case, caseload, and firm level simultaneously. Supio Agent handles case and firm work: building medical chronologies, drafting demand letters in a firm's own style, tracking liens and expenses, surfacing case law, and generating firm-level analytics. Supio Intake conducts full intake conversations around the clock, scores leads against firm-defined criteria, and delivers structured case data into the case management system. The platform retains a firm's prior cases, settlements, and templates, applying that history to new matters over time. Key features and capabilities: - Connects to your systems. Connects directly to case management systems (Litify, SmartAdvocate, Casepeer, and more), document stores, and email systems, without manual uploads. - Case-level work product. Produces medical chronologies, demand drafts, and itemized ledgers, with every output traceable to its source page. - Firm- and portfolio-level intelligence. Answers questions across an entire caseload that are difficult to assess file by file. - Compounding intelligence. Learns from a firm's best work and applies that to every case going forward. - Westlaw-grounded research. Natively connected to Thomson Reuters Westlaw Advantage. - Security and oversight. A closed, HIPAA-compliant, SOC 2 Type II–audited system with attorney review on all outputs.

Average Rating: 4.8/5.0

Total Reviews: 76

Who Is the Company Behind Supio?

  • Seller: Supio
  • Company Website:
  • Year Founded: 2021
  • HQ Location: Seattle, Washington, United States
  • LinkedIn® Page: www.linkedin.com
    164 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Paralegal, Litigation Paralegal
  • Top Industries: Legal Services, Law Practice
  • Company Size: 61% Small, 39% Medium

What Are Recent G2 Reviews of Supio?

Laivly

Laivly is the company behind Sidd, a contact center AI platform that helps customer service organizations automate, assist, and analyze voice, chat, and email interactions through large language models configured using a company's own policies, procedures, and knowledge base. The platform, Sidd, is built for enterprise contact centers, business process outsourcers (BPOs), and customer experience teams that want AI-driven self-service, live agent support, and workflow automation to work together, rather than as separate tools. Sidd deploys within a company's existing contact center software and systems rather than requiring a platform migration, and each deployment is configured to align with a specific brand's contact drivers, compliance requirements, and operational goals. The platform is made up of four connected products that function together as the Sidd CX Ecosystem: --> Sidd Intercept is an AI voice agent that answers calls, determines a customer’s intent from the conversation and priority from connected account signals, and resolves questions directly using the company’s knowledge base. For work it can't resolve on its own, it calls on Sidd Solo to complete the transaction, or transfers it to a live agent running Sidd Duo—with the customer inquiry, relevant details, actions already taken, and reason for handoff already in view. --> Sidd Solo is a computer-use AI agent that completes defined, repeatable workflows end to end—such as order lookups, cancellations, refunds, and account updates—by using a company’s existing APIs where they exist, or by operating the same software interfaces a human agent would use where they don’t. --> Sidd Duo is an AI agent assist tool that supports live agents across voice, chat, and email with real-time call transcription, in-the-moment guidance and coaching, knowledge-base lookup, automated case-note generation, and response drafting. --> Sidd Studio is a no-code configuration and administration layer where operations teams manage agent guidance, user permissions, and connected knowledge sources, and includes built-in analytics covering contact trends, agent performance, and interaction quality. Because all four products draw on the same underlying knowledge base and configuration layer, a policy change made in Sidd Studio applies consistently across self-service, live-agent support, and automated workflows at the same time, rather than requiring separate updates in separate systems. Contact center leaders use Laivly's platform to reduce manual after-call work, increase the share of contacts resolved without a live agent, apply consistent compliance and quality standards across every interaction, and give agents real-time support without adding new software for them to learn. Laivly deployments include implementation and customer success teams that work with each client to scope use cases, configure the platform to align with existing systems and policies, train agents and administrators, and review performance after launch to refine configurations and identify additional use cases. Laivly is a privately held company headquartered in Winnipeg, Canada.

Average Rating: 4.6/5.0

Total Reviews: 38

Who Is the Company Behind Laivly?

  • Seller: Laivly
  • Company Website:
  • Year Founded: 2021
  • HQ Location: Winnipeg, CA
  • LinkedIn® Page: www.linkedin.com
    144 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Retail
  • Company Size: 37% Small, 34% Medium

What Do G2 Reviewers Say About Laivly?

AI-generated summary from verified user reviews

Pros
  • Users find Laivly to be extremely helpful for transcription and documentation, enhancing focus and efficiency during calls.
  • Users appreciate the responsive customer support from Laivly, which ensures timely issue resolution and enhances their experience.
  • Users find Laivly to be incredibly user-friendly, enhancing overall work efficiency and ensuring smooth operation.
  • Users appreciate the efficiency of Laivly, enjoying streamlined workflows and improved productivity through seamless integration and user-friendly tools.
  • Users find Laivly's simple and fast setup process allows for quick start and seamless integration into workflows.
Cons
  • Users report inaccuracy in transcriptions with Laivly, leading to unreliable documentation and frustration during note-taking.
  • Users face a steep learning curve for advanced features in Laivly, but support helps ease the transition.
  • Users face poor understanding from Laivly, leading to incorrect transcriptions and misinterpretations during calls.
  • Users report software bugs in Laivly, leading to frustrating delays in resolution and affecting overall functionality.
  • Users feel that the real-time guidance feature requires enhancements for a better experience.

What Are Recent G2 Reviews of Laivly?

Capacity

Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer. This "train once, use everywhere" approach allows organizations to power virtual agents, agent assist, and outbound campaigns from one unified source of truth, ensuring consistent and accurate answers across every channel including customers that have saved $1.5M in support costs, reduced AHT by 19%, and raised CSAT by 30%. Our Solution Suites Capacity replaces the need for 4–5 disconnected AI point solutions with an integrated end-to-end platform: AI Agent Suite (Inbound): Delivers 24/7 automated support across voice, chat, email, and SMS. Designed to deflect high volumes of repetitive inquiries, significantly reducing the cost-to-serve while improving CSAT. DSW, one of North America's largest footwear retailers, partnered with Capacity to create automated, personalized experiences across 500+ locations, saving $1.5M in support costs and improving CSAT by 30%. Agent Assist Suite: Empowers human agents during live interactions with real-time guidance, instant answers, and next-best-action recommendations. Reduces Average Handle Time (AHT) and accelerates agent speed-to-competency. Independent research shows AI guidance built from top-performer behavior lifts agent productivity 14% on average and up to 34% for the newest agents making it one of the fastest ways to close the experience gap when attrition runs high. Post-Interaction Suite: Automates manual post-call work through Automated QA, which scores 100% of interactions versus the 1–2% industry average for manual QA programs and Interaction Summaries that generate concise conversation logs for supervisors and downstream systems. Outbound Campaigns: Drives revenue by automating proactive outreach via SMS and voice. Culligan booked 3,000+ meetings within their first 60 days, including 50+ appointments over weekends, generating $650K in tied revenue without adding headcount. Why Leading Contact Centers Choose Capacity Unified Intelligence: Unlike vendors that offer siloed tools for different channels, Capacity provides one implementation, one workflow, and one dashboard. Data-Driven Design: We use conversational intelligence to analyze your existing call transcripts and chat logs, ensuring your virtual agents are purpose-built on real performance data rather than guesswork. Continuous Optimization: Our built-in Learning Loop identifies new automation opportunities and coaching needs weekly. Because 91% of AI models degrade in accuracy over time when left static, the platform is designed to get smarter with every interaction instead of quietly drifting — catching and correcting issues before they reach customers at scale. Rapid Time to Value: Leveraging a pre-trained conversational AI foundation (including proprietary LLMs, ASR, and TTS), Capacity can be deployed in weeks, not months. Proven Results: Thrasio cut QA costs by $260K annually and raised CSAT from 89% to 97% after reaching 100% interaction coverage. DSW saved $1.5M in support costs and improved CSAT by 30%. Culligan booked 3,000+ meetings in their first 60 days, generating $650K in tied revenue. By unifying the entire customer journey, from proactive outreach to post-interaction analysis , Capacity helps organizations scale efficiently, reduce operational costs and deliver exceptional service.

Average Rating: 4.7/5.0

Total Reviews: 109

Who Is the Company Behind Capacity?

  • Seller: Capacity
  • Year Founded: 2017
  • HQ Location: University City, Missouri
  • Twitter: @GoCapacity
    522 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    701 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Retail
  • Company Size: 40% Medium, 34% Small

What Do G2 Reviewers Say About Capacity?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use with Capacity, finding setup and functionality straightforward and efficient.
  • Users greatly value the helpful and proactive team at Capacity, enhancing their overall experience and support capabilities.
  • Users highlight the efficiency of Capacity, appreciating its seamless setup and time-saving automation features.
  • Users highly value the helpful customer support from Capacity, simplifying workflows and enhancing communication efficiency.
  • Users find the easy setup of Capacity enhances efficiency and fosters a seamless transition from previous systems.
Cons
  • Users find the complex setup of Capacity time-consuming and recommend a dedicated team for better results.
  • Users find the difficult setup process time-consuming, necessitating dedicated resources for effective implementation.
  • Users seek improved features for collaboration and asset management as Capacity currently lacks these essential capabilities.
  • Users express concern over the lack of features, particularly missing capabilities like asset management for tracking equipment.
  • Users note a significant learning curve with Capacity, requiring time and proper guidance for effective setup.

What Are Recent G2 Reviews of Capacity?

What Are G2 Users Discussing About Capacity?

Kustomer

Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal.

Average Rating: 4.4/5.0

Total Reviews: 536

Who Is the Company Behind Kustomer?

  • Seller: Kustomer
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Short Hills, US
  • Twitter: @kustomer
    2,203 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    283 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Member Experience Associate
  • Top Industries: Consumer Services, Retail
  • Company Size: 65% Medium, 21% Small

What Do G2 Reviewers Say About Kustomer?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Kustomer, enjoying its intuitive interface and centralized information management.
  • Users appreciate the intuitive and centralized interface of Kustomer, enhancing communication and data integration effortlessly.
  • Users appreciate the centralized customer information and AI capabilities of Kustomer, enhancing efficiency and saving costs.
  • Users appreciate the efficiency of Kustomer, benefiting from its intuitive design and seamless integration across platforms.
  • Users value Kustomer's automation features that enhance task efficiency and improve overall customer service management.
Cons
  • Users experience slow performance with Kustomer, facing lags and issues that disrupt workflow and productivity.
  • Users often experience slow loading times with Kustomer, hindering quick customer resolution and overall productivity.
  • Users find the learning curve steep due to Kustomer's complex interface and multitasking challenges.
  • Users find Kustomer's complexity challenging, leading to a steep learning curve and navigation difficulties for newcomers.
  • Users find Kustomer's interface not intuitive, complicating navigation and requiring additional training for effective use.

What Are Recent G2 Reviews of Kustomer?

What Are G2 Users Discussing About Kustomer?

Workhuman Social Recognition

Workhuman is the world’s #1 employee recognition platform. It pioneered the category 25+ years ago and is the largest provider by far, with 3x the scale of its nearest competitor. Workhuman’s market leadership is validated by a track record of helping over 7 million users at the world's most iconic brands deliver rewards and recognition programs that drive measurable business impact. In fact, Workhuman offers the only ROI Guarantee in the industry, and prides itself on documented customer proof of delivering increased retention, higher eNPS and engagement. Unlike other vendors who outsource their rewards and support, Workhuman is committed to providing our customers with an exceptional end-to-end experience. From recognition to redemption, never outsourced. The AI-native platform's operational core is one of the world’s largest rewards marketplaces which provides a consumer grade user experience with hundreds of thousands of options and locally curated catalogues in over 150 countries. The marketplace features 24/7 human support in dozens of languages, native mobile apps, and boasts a 95%+ redemption and satisfaction rate. Workhuman offers unrivaled in-house customer support, complemented by specialized consulting teams of former HR leaders and data scientists. These experts combine their knowledge with advanced AI and the proprietary Workhuman iQ platform to transform rich recognition data into real-time insights regarding employee skills, culture, and performance. This capability is proprietary and uniquely branded as "Human Intelligence." With enterprise-grade security and seamless, certified integrations with essential tools like Workday, Microsoft Teams, Slack, and Outlook, Workhuman solidifies its position as the best recognition platform for companies of all sizes – from the Fortune 500 to fast-growing mid-market – and the only one proven to drive business impact that matters.

Average Rating: 4.7/5.0

Total Reviews: 2,531

Who Is the Company Behind Workhuman Social Recognition?

  • Seller: Workhuman Cloud
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Framingham, MA
  • Twitter: @Workhuman
    28,602 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,002 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Manager
  • Top Industries: Information Technology and Services, Pharmaceuticals
  • Company Size: 74% Large, 13% Medium

What Do G2 Reviewers Say About Workhuman Social Recognition?

AI-generated summary from verified user reviews

Pros
  • Users love the easy team recognition features of Workhuman, fostering a positive culture and rewarding hard work effectively.
  • Users appreciate the ease of use of Workhuman Social Recognition, effectively promoting a positive culture of acknowledgment.
  • Users appreciate the ease of use with Workhuman, facilitating quick access for recognizing team achievements effortlessly.
  • Users love the positive impact of peer recognition, enhancing engagement and creating a supportive workplace culture.
  • Users appreciate the ease of recognition with Workhuman, enhancing team morale through quick and simple rewards.
Cons
  • Users find reward limitations frustrating, as tier options are lacking and the redemption process is lengthy.
  • Users face recognition issues due to complex criteria and delays in the approval process, affecting timely acknowledgment.
  • Users feel there are limited reward options available, wishing for more choices and clearer point conversion for rewards.
  • Users find the limited reward options insufficient, desiring more variety and clearer point conversions.
  • Users find reward issues frustrating, as the limited options and complicated point system hinder effective recognition.

What Are Recent G2 Reviews of Workhuman Social Recognition?

What Are G2 Users Discussing About Workhuman Social Recognition?

Parloa

Parloa's Agent Management Platform is designed for organizations that operate customer service or support functions and need to handle high volumes of inbound and outbound communication. It enables users to build, deploy, and maintain conversational interfaces, such as voice assistants and chatbots, that can interact with customers in natural language. The platform integrates with telephony systems, customer relationship management (CRM) software, and other backend systems to support end-to-end interaction handling. The software is typically used by enterprises in industries such as telecommunications, financial services, e-commerce, and travel, where scalable and consistent customer communication is required. Common use cases include automating frequently asked questions, handling appointment scheduling, processing account-related requests, and supporting customer authentication workflows. By automating routine interactions, the platform allows human agents to focus on more complex or sensitive cases. Parloa Platform includes tools for designing conversational flows, managing dialogue logic, and analyzing interaction performance. It supports both voice and text-based communication channels, enabling organizations to manage omnichannel customer experiences within a single system. The platform also incorporates natural language processing (NLP) capabilities to interpret user intent and generate appropriate responses. Key features and capabilities include: • Conversational AI development and orchestration: Tools for creating, testing, and managing voice and chat-based interactions across multiple channels • Telephony and system integrations: Connectivity with telephony infrastructure, CRM systems, and enterprise applications to enable automated workflows • Natural language understanding (NLU): Processing of user input to identify intent and support structured, context-aware conversations • Automation of routine customer interactions: Handling of repetitive service requests such as inquiries, status updates, and basic transactions • Analytics and reporting: Monitoring and evaluation of conversation performance, including insights into usage, outcomes, and optimization opportunities Parloa Platform is intended to support operational efficiency and consistency in customer service environments by reducing manual intervention in standardized interactions while maintaining integration with existing enterprise systems.

Average Rating: 4.3/5.0

Total Reviews: 102

Who Is the Company Behind Parloa?

  • Seller: Parloa
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Berlin, Berlin, Germany
  • LinkedIn® Page: www.linkedin.com
    566 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Insurance, Retail
  • Company Size: 41% Small, 30% Large

What Are Recent G2 Reviews of Parloa?

Vercept

Vercept introduces Vy, an AI-powered computer interface designed to revolutionize human-computer interaction by enabling users to accomplish tasks more efficiently and intuitively. Vy operates directly on your Mac, integrating seamlessly with your existing applications and accounts without requiring additional configurations. By understanding your screen and responding to natural language commands, Vy automates repetitive tasks, allowing you to focus on more meaningful work. Its on-device operation ensures your data remains private and secure, as it doesn't rely on cloud-based processing. Vy is compatible with macOS 14.0 or later. Key Features and Functionality: - Automated Task Execution: Vy handles repetitive tasks with high accuracy, freeing up your time for more important activities. - Zero Configuration: Eliminates the need for manual integrations; no connecting Slack, linking Google Drive, or authenticating Notion—Vy just works. - Privacy-Focused: Operates directly from your workspace, keeping sensitive files, passwords, and personal data private and under your control. - Background Mode: Completes tasks without interrupting your workflow, allowing you to continue using your computer normally. - Scheduled Workflows: Automates tasks by scheduling workflows to run at specific times or intervals, enhancing productivity. Primary Value and User Solutions: Vy addresses the inefficiencies of traditional human-computer interactions by providing an intuitive, AI-driven interface that understands and executes user commands directly on their devices. This eliminates the need for navigating complex menus or performing repetitive tasks manually. By automating routine processes and operating seamlessly within existing applications, Vy enhances productivity, reduces time spent on mundane tasks, and ensures user data remains secure by processing information locally. Its user-centric design empowers individuals to achieve more with less effort, transforming the way they interact with technology.

Average Rating: 4.2/5.0

Total Reviews: 24

Who Is the Company Behind Vercept?

  • Seller: Anthropic
  • HQ Location: San Francisco, California
  • Twitter: @AnthropicAI
    1,440,248 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5,886 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 52% Small, 30% Medium

What Are Recent G2 Reviews of Vercept?

Creatio

Creatio is an AI CRM and workflow platform where people and AI agents work together -with no limits on users, agents, or scale. Creatio helps midsize and large organizations run customer workflows in the AI era. This innovative platform enables organizations to create and manage workflows effortlessly, allowing users to focus on their core business activities while automating routine tasks. With millions of workflows operating daily, Creatio supports a diverse clientele across 100 countries, emphasizing a commitment to genuine care for its clients and partners. The platform is particularly beneficial for businesses seeking to enhance their operational efficiency without requiring extensive technical expertise. Its target audience includes small to large enterprises across various industries, particularly those looking to leverage technology to improve customer engagement and internal processes. Creatio's offerings cater to a wide range of use cases, from marketing automation and sales management to customer service optimization, making it a versatile solution for businesses aiming to adapt to the evolving market landscape. Key features of Creatio include the Creatio Studio, a no-code platform that allows users to build custom applications and AI agents using intuitive visual designers and natural language processing. This empowers users to create tailored solutions that meet their specific business needs without relying on traditional coding methods. Additionally, the CRM suite integrates embedded AI agents across Creatio Marketing, Sales, and Service, enhancing user experience and providing actionable insights to drive decision-making. Creatio also offers a specialized Financial Services CRM platform and industry-specific workflows across 19 verticals, ensuring that businesses can find solutions that resonate with their unique operational requirements. The availability of a marketplace with various add-ons further extends the platform's capabilities, allowing organizations to customize their experience and enhance functionality as needed. Recognized as a Leader and Strong Performer in prestigious Gartner and Forrester reports, Creatio stands out in its category by combining user-friendly design with powerful automation and AI-driven insights, making it an attractive option for businesses aiming to elevate their customer relationship management efforts. With its headquarters in Boston, MA, and a global presence of 850 employees across ten offices in 25 countries, Creatio has established long-lasting relationships with thousands of customers and over 500 partners worldwide. This extensive network underscores the platform's reliability and commitment to delivering value to its users, positioning Creatio as a trusted partner in the realm of AI agents, CRM, and workflow automation.

Average Rating: 4.6/5.0

Total Reviews: 337

Who Is the Company Behind Creatio?

  • Seller: Creatio
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Boston, Massachusetts
  • Twitter: @Creatio_Global
    3,977 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,186 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Business Analyst, CEO
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Medium, 42% Small

What Do G2 Reviewers Say About Creatio?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Creatio, leading to streamlined processes and enhanced efficiency in sales operations.
  • Users value the efficiency of Creatio, enhancing sales operations and minimizing errors through customizable automation.
  • Users praise the high customizability of Creatio, making it easy to adapt the platform to specific needs.
  • Users value the unlimited customization options in Creatio, enabling tailored solutions without requiring developer skills.
  • Users value the extensive customization options of Creatio, enabling tailored solutions even without technical skills.
Cons
  • Users note a significant learning curve with Creatio, requiring training and support for effective setup.
  • Users find missing features in Creatio, such as limited reporting and inefficient contact management, affecting productivity.
  • Users find the limited selection of features in Creatio constraining, despite some useful applications available.
  • Users express frustration over limited customization, noting outdated documentation and unintuitive button placements hinder productivity.
  • Users find the limited app options and lack of customization for service businesses frustrating when using Creatio.

What Are Recent G2 Reviews of Creatio?

What Are G2 Users Discussing About Creatio?

Optimizely Agent Platform

Optimizely Agent Platform (formerly Optimizely Opal) is the agent orchestration platform purpose-built for marketing and digital teams, empowering marketers to create, govern and scale AI—no developers needed. From personalized content creation and continuous compliance checks to automated reporting, Optimizely Agent Platform gives marketers the power to do the work they dreamed of, with results they can prove.

Average Rating: 4.2/5.0

Total Reviews: 22

Who Is the Company Behind Optimizely Agent Platform?

  • Seller: Optimizely
  • Company Website:
  • Year Founded: 1994
  • HQ Location: New York
  • Twitter: @Optimizely
    28,791 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,689 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 36% Medium, 32% Small

What Are Recent G2 Reviews of Optimizely Agent Platform?

HubSpot Data Hub

Data Hub connects, cleanses, and automates customer data across the HubSpot CRM, providing operations teams with tools to maintain data quality, ensure system integration, and streamline business processes. Core Value Proposition: Data Hub addresses critical operational challenges: disconnected data across applications, manual data entry consuming team time, data quality issues undermining business decisions, and complex automation requirements existing tools cannot handle. The platform offers native integrations with other applications to create a more efficient, aligned, and agile business. Key Capabilities: Data Integration: Data Hub connects contacts, leads, and company data between HubSpot and external applications bidirectionally and in real-time. This creates a unified customer data foundation rather than requiring manual data transfer. Data Quality Management: The platform includes tools that maintain a clean database, allowing operations teams to save hours of manual data validation and correction work. Process Automation: Data Hub enables complex business process automation across systems, connecting trigger events in one application to automated actions in another. This streamlines internal workflows and reduces manual coordination. Unified Customer View: By connecting all customer data sources to the HubSpot CRM platform, Data Hub creates a single source of truth that sales, marketing, and service teams can reference for customer interactions. Data Hub vs. Alternatives: Unlike standalone integration platforms (iPaaS) requiring technical expertise to configure and maintain, Data Hub provides native HubSpot integration with a visual interface designed for operations professionals rather than developers. This reduces implementation time and ongoing maintenance requirements. Data Hub eliminates manual data entry and data validation by automating these workflows. The platform guarantees up-to-date data and maintains a clean database without constant manual intervention. Who Should Use Data Hub: Data Hub serves operations teams managing data across multiple systems, organizations experiencing data quality issues affecting business decisions, and companies needing to automate complex cross-system workflows without extensive technical resources. The platform enables business agility as organizations grow. Outcome: Data Hub supercharges your HubSpot CRM with a complete toolkit to connect, clean, and automate customer data, uniting all customer data into one connected platform that results in a friction-free customer experience.

Average Rating: 4.5/5.0

Total Reviews: 622

Who Is the Company Behind HubSpot Data Hub?

  • Seller: HubSpot
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cambridge, Massachusetts, United States
  • Twitter: @HubSpot
    784,270 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17,628 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 64% Small, 32% Medium

What Do G2 Reviewers Say About HubSpot Data Hub?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of HubSpot Data Hub, making information easily accessible and operations efficient.
  • Users value the two-way data sync of HubSpot Data Hub, enhancing efficiency and collaboration across teams.
  • Users benefit from automation capabilities in HubSpot Data Hub, significantly streamlining tasks and enhancing overall efficiency.
  • Users value the two-way data sync across platforms, enhancing efficiency and ensuring accurate, consistent information for teams.
  • Users appreciate the efficiency of HubSpot Data Hub, streamlining data management and reducing workflow complexities.
Cons
  • Users find the limitations in data handling frustrating, particularly regarding external data integration and processing capabilities.
  • Users find the missing features in HubSpot Data Hub limit their ability to manage complex contact data effectively.
  • Users find the learning curve steep, especially when unfamiliar with workflow automation, affecting overall usability.
  • Users find HubSpot Data Hub fairly expensive, particularly for small teams wanting advanced features and customization.
  • Users find the complexity of reporting and data tracking in HubSpot Data Hub to be challenging and frustrating.

What Are Recent G2 Reviews of HubSpot Data Hub?

What Are G2 Users Discussing About HubSpot Data Hub?

Juicebox

Juicebox is the leading AI recruiting platform for teams that want to identify and engage winning talent faster. Just describe who you're looking for in plain language and surfaces matches across 800M+ candidate profiles across 30+ data sources. It's the sourcing platform behind 5,000+ recruiting teams, including Notion, Ramp, Cursor, and Samsara. Key features include: Search: the world's first people search engine that uses natural language. Describe who you're searching for and find the perfect match from over 30 different data sources. CRM & Outreach: Maximize candidate engagement with AI-powered email campaigns. Personalize messaging at scale using AI commands, and boost response rates by 40%. AI Agents: Manage your own team of AI Agents that source 24/7 and engage candidates autonomously on your behalf. Find more qualified candidates and send more outreach without the manual work.

Average Rating: 4.8/5.0

Total Reviews: 74

Who Is the Company Behind Juicebox?

  • Seller: Juicebox
  • Company Website:
  • Year Founded: 2022
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    113 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Staffing and Recruiting, Computer Software
  • Company Size: 51% Small, 38% Medium

What Are Recent G2 Reviews of Juicebox?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated