Best AI Agents - Page 9

How Many AI Agents Products Does G2 Track?

Total Products under this Category: 5,022

Category Stats (Oct 2026)

  • Average Rating: 4.64/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: modus (+5.26%) - Among all products in this category, modus recorded the largest rating increase compared to last month

Last updated: October 13, 2026

How Does G2 Rank AI Agents Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 359,600+ Authentic Reviews
  • 5,022+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Agents

G2 Grid® for AI Agents plotting products by satisfaction and market presence

Highlighted products: Salesforce Agentforce, Rippling, ClickUp, Notion, HiBob HRIS, Microsoft Copilot, Insider One, and Retell AI.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=rippling&focus%5B%5D=clickup&focus%5B%5D=notion&focus%5B%5D=hibob-hris&focus%5B%5D=microsoft-copilot-2026-08-27&focus%5B%5D=insider-one&focus%5B%5D=retell-ai)

Voiceflow

Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub, Superloop, JP Morgan Chase, and Trilogy, Voiceflow combines an intuitive drag-and-drop agent builder with a knowledge base, content management system, and native integrations, so teams can move from prototype to production faster. Ship advanced, production-ready AI agents with a developer-first toolkit and powerful API library that supports custom integrations and tailored interfaces. Voiceflow’s built-in analytics surfaces transcripts and let’s you set your own evaluation criteria at scale. Replay conversations, debug step-by-step, filter with precision, and visualize user actions like button clicks — all in a single platform. Voiceflow is ideal for product teams building chatbots, voice assistants, virtual agents, or omnichannel customer experiences.

Average Rating: 4.5/5.0

Total Reviews: 115

Who Is the Company Behind Voiceflow?

  • Seller: Voiceflow
  • Company Website:
  • Year Founded: 2019
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    92 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 62% Small, 15% Medium

What Do G2 Reviewers Say About Voiceflow?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive no-code building of Voiceflow, making it accessible and user-friendly for all skill levels.
  • Users appreciate the no-code building and intuitive features of Voiceflow, making chatbot creation accessible for everyone.
  • Users love the easy integrations in Voiceflow, making it simple to connect apps and enhance their projects.
  • Users love the intuitive design and ease of use in Voiceflow, making AI bot creation seamless and efficient.
  • Users commend the easy-to-use integrations of Voiceflow, enabling seamless app connections and enhancing user experience.
Cons
  • Users note the limited features of Voiceflow, desiring better integrations and more guidance during setup.
  • Users find integration issues challenging, wishing for clearer guidance and more accessible options during setup.
  • Users find that Voiceflow lacks necessary features, like dark mode and improved tools for voice transcribing.
  • Users face usage limitations with Voiceflow, including restricted integrations and reliance on built-in AI credits.
  • Users feel that improvements are needed in Voiceflow's setup, integrations, and debugging features for better usability.

What Are Recent G2 Reviews of Voiceflow?

What Are G2 Users Discussing About Voiceflow?

JustCall

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace

Average Rating: 4.3/5.0

Total Reviews: 2,365

Who Is the Company Behind JustCall?

  • Seller: Saas Labs
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • Twitter: @saas_labs
    319 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    402 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Small, 31% Medium

What Do G2 Reviewers Say About JustCall?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of JustCall, noting its simple setup and user-friendly interface.
  • Users appreciate the comprehensive capabilities of JustCall, enhancing customer communications and improving sales conversions significantly.
  • Users highly value the comprehensive capabilities of JustCall, enhancing customer communications and boosting sales efficiency.
  • Users commend the excellent customer support of JustCall, highlighting its responsiveness and effective issue resolution.
  • Users value the seamless call experience of JustCall, enhancing productivity and enabling efficient call management.
Cons
  • Users experience call issues with JustCall, including missed calls and delays that disrupt communication effectiveness.
  • Users report issues with call visibility, often hearing calls that don't appear on their JustCall interface.
  • Users experience connection issues with JustCall, often unable to see incoming calls despite hearing them.
  • Users find missing features like lack of SMS support and limited customization hinder their experience with JustCall.
  • Users experience poor call quality, with issues like call drops and missed calls affecting communication significantly.

What Are Recent G2 Reviews of JustCall?

Supervity

Supervity is the Services-as-Software company building Self-Driving Auto Apps for enterprise operations. The company’s AI Employees execute operational work while humans remain in command through policies, governance, and oversight. From individual AI Employees to enterprise-scale AI Command Centers, Supervity enables organizations to run AI-first operations across finance, procurement, HR, IT, customer operations, and shared services. Supervity’s platform enables organizations to deploy AI Employees that execute operational work end-to-end under human-defined policies and governance. Built around the principle of “AI does the work. You are in command,” Supervity combines AI Employees, Auto Policies, Auto Workbench, Auto Insights, Auto Manager Console, Auto Graph, and Auto Runtime into a unified architecture for self-driving business operations. Supervity’s platform supports organizations across a wide range of operational environments: • AI Employees that execute operational work across enterprise systems and workflows • AI Command Centers that provide visibility, governance, exception handling, and operational oversight • Self-Driving Auto Apps for functions such as Finance, Procurement, IT, HR, and Shared Services • Human-in-command operational controls through Auto Policies and Auto Workbench • Sovereign and enterprise-ready deployments for regulated and large-scale environments • Durable AI operations through Auto Runtime and Auto Graph architecture Supervity’s enterprise deployments include organizations such as Daikin, Adani, and the State of West Virginia, where Self-Driving Auto Apps are being used to support AI-first operations across enterprise workflows.

Average Rating: 4.9/5.0

Total Reviews: 19

Who Is the Company Behind Supervity?

Who Uses This Product?

  • Company Size: 50% Medium, 40% Small

What Do G2 Reviewers Say About Supervity?

AI-generated summary from verified user reviews

Pros
  • Users find the automation features of Supervity enhance user engagement and streamline feedback collection effectively.
  • Users appreciate the business growth capabilities of Supervity, utilizing templates for effective user engagement and feedback.
  • Users appreciate the powerful customization options of Supervity for tailored surveys and user engagement nudges.
  • Users find Supervity's platform very easy to use, thanks to its powerful templates for surveys and nudges.
  • Users find Supervity's easy creation of templates beneficial for effective user engagement and feedback collection.
Cons
  • Users find the dashboard issues challenging due to limited intuitiveness and basic usage data provided.
  • Users find the lack of integration with third-party BI tools limits the analytics dashboards' effectiveness and usability.
  • Users find the limited analytics frustrating, as the dashboards lack intuitiveness and advanced integration options.
  • Users find the limited features of Supervity lacking, particularly in analytics and integration with BI tools.
  • Users find the limited functionality of analytics dashboards frustrating, as they only provide basic usage data without advanced features.

What Are Recent G2 Reviews of Supervity?

What Are G2 Users Discussing About Supervity?

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Natterbox

Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operations. Designed as a Salesforce native application, Natterbox empowers businesses to make voice a strategic component of their digital communication strategy, featuring IVR, click-to-dial, call recording, dynamic call routing, and voice transcription. With everything managed directly within Salesforce, Natterbox simplifies contact center operations and centralizes data to improve workflow efficiency. Beyond voice, Natterbox offers a fully integrated Omni-channel approach, supporting SMS, WhatsApp, and other digital channels. This enables businesses to engage customers on their preferred platforms, delivering consistent and high-quality service across every touchpoint. With a unified view of all interactions, agents can effortlessly manage conversations within Salesforce, boosting both responsiveness and customer satisfaction. Natterbox’s advanced AI capabilities further enhance contact center efficiency. Our AI Call Coaching feature automates call scoring, provides detailed rationales, and delivers actionable insights, promoting continuous improvement for agents and teams. Additionally, AI Assist minimizes post-call administrative tasks by automating wrap-ups, suggesting next best actions, and ensuring CRM data integrity. This allows agents to dedicate more time to meaningful customer interactions, maximizing productivity and enhancing customer relationships. With Natterbox, businesses gain complete visibility into their Omni-channel and voice operations, leveraging tools that improve productivity, personalize interactions, and support data-driven decisions. From easy implementation to daily management, Natterbox makes your contact center simple to operate, powerful, and strategically impactful for driving customer success.

Average Rating: 4.4/5.0

Total Reviews: 143

Who Is the Company Behind Natterbox?

  • Seller: Natterbox Limited
  • Company Website:
  • Year Founded: 2010
  • HQ Location: London, England
  • Twitter: @Natterbox
    1,508 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    122 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Salesforce Administrator
  • Top Industries: Financial Services, Staffing and Recruiting
  • Company Size: 58% Medium, 31% Small

What Do G2 Reviewers Say About Natterbox?

AI-generated summary from verified user reviews

Pros
  • Users find Natterbox easy to administrate, enhancing flexibility in call management and supporting evolving business needs.
  • Users praise Natterbox for its exceptional customer support, highlighting helpfulness and effective transition assistance during setup.
  • Users value the seamless Salesforce integration of Natterbox, enhancing productivity with omnichannel capabilities and efficient call management.
  • Users value the seamless CRM integration of Natterbox with Salesforce, enhancing productivity and simplifying call management.
  • Users find Natterbox to be easy to use, allowing for quick administration and seamless integration with Salesforce.
Cons
  • Users experience call limitations with Natterbox, including issues with hold transfers and inadequate support during setup.
  • Users find the AI implementation glitchy and suggest the need for more supportive guidance during transitions.
  • Users report call quality issues with Natterbox, often desiring improvements for a better communication experience.
  • Users face chat functionality issues in Natterbox, such as call transfer and notification problems that hinder usability.
  • Users find the complexity of setup and outdated interface to be overwhelming, hindering initial engagement and usability.

What Are Recent G2 Reviews of Natterbox?

What Are G2 Users Discussing About Natterbox?

Level AI

Level AI is the intelligence and orchestration layer for customer experience. We analyze 100% of customer interactions across voice, chat, email, and messaging to turn unstructured conversations into measurable insights and automation. From Voice of Customer and journey insights to automated quality, real-time coaching, and AI agents, Level AI helps teams improve customer outcomes, operational performance, and profitable growth.

Average Rating: 4.6/5.0

Total Reviews: 214

Who Is the Company Behind Level AI?

  • Seller: Level AI
  • Year Founded: 2018
  • HQ Location: Mountain View, US
  • Twitter: @TheLevelAI
    204 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    221 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Quality Analyst, Supervisor
  • Top Industries: Consumer Services, Food & Beverages
  • Company Size: 56% Medium, 33% Large

What Do G2 Reviewers Say About Level AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Level AI, facilitating quick access to transcripts and customization options.
  • Users find Level AI's smooth assistance and layout extremely helpful for enhancing customer interactions and QA processes.
  • Users highlight the enhanced efficiency in accessing and analyzing customer interactions, significantly improving support processes.
  • Users appreciate the clean and intuitive interface of Level AI, enhancing efficiency and user experience.
  • Users commend the accurate and context-aware responses of Level AI, significantly enhancing customer interactions and satisfaction.
Cons
  • Users find the inaccuracy in AI QA scores frustrating, as it hampers effective monitoring and evaluation processes.
  • Users express frustration with the slow performance of Level AI, impacting real-time updates and monitoring efficiency.
  • Users express frustration with accuracy issues in AI QA scores, impacting overall evaluation efficiency and clarity.
  • Users experience occasional translation accuracy issues, especially with accents, affecting the quality of insights derived.
  • Users experience AI inaccuracy issues, leading to trust problems with transcripts and delayed call monitoring.

What Are Recent G2 Reviews of Level AI?

What Are G2 Users Discussing About Level AI?

Funnel Leasing

Funnel is multifamily's first front-office-only AI platform, proven by the most advanced operators in the industry and democratizing the new operating model of centralization and AI for all. The platform orchestrates AI, people, and workflows across every property in a portfolio, and its partner-friendly ecosystem connects to the systems and LLMs multifamily leaders already run. Pairing the speed of AI with the high-value moments only humans can deliver reduces costs, improves efficiency, and standardizes execution for Funnel partners. This approach gives operators the flexibility to operate and differentiate on their own terms; Funnel powers the world’s best rental experience for one in ten apartment homes.

Average Rating: 4.3/5.0

Total Reviews: 259

Who Is the Company Behind Funnel Leasing?

Who Uses This Product?

  • Who Uses This: Leasing Consultant, Property Manager
  • Top Industries: Real Estate, Commercial Real Estate
  • Company Size: 50% Medium, 39% Small

What Do G2 Reviewers Say About Funnel Leasing?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the centralized communication in Funnel Leasing, enhancing collaboration and clarity among staff members.
  • Users value the centralized communication in Funnel Leasing, enhancing collaboration and reducing miscommunication in offices.
  • Users value the centralized communication provided by Funnel Leasing, enhancing collaboration and clarity among staff members.
  • Users value the centralized communication of Funnel Leasing, enhancing collaboration and clarity among office staff.

What Are Recent G2 Reviews of Funnel Leasing?

What Are G2 Users Discussing About Funnel Leasing?

Flowcall

Flowcall is an AI customer service platform that combines AI agents, an AI helpdesk, an omnichannel inbox, workflow automation, and customer support analytics in one system.

Average Rating: 4.9/5.0

Total Reviews: 11

Who Is the Company Behind Flowcall?

Who Uses This Product?

  • Company Size: 45% Medium, 45% Small

What Are Recent G2 Reviews of Flowcall?

StackOne

StackOne is the infrastructure for AI agents to take actions on enterprise apps. StackOne is the infrastructure layer that lets enterprise IT extend employees' AI from conversation to action across any enterprise app, turning AI rollouts into real returns. It offers 400+ enterprise app integrations and 25k+ actions out of the box — accessible via MCP, A2A, SDKs, and APIs — plus developer tools to customize or build any others. StackOne's execution engine trims the context agents process, so they act more accurately using fewer tokens. Governance, observability, and compliance keep every action safe and auditable.

Average Rating: 4.7/5.0

Total Reviews: 54

Who Is the Company Behind StackOne?

  • Seller: StackOne
  • Company Website:
  • Year Founded: 2023
  • HQ Location: London, GB
  • LinkedIn® Page: www.linkedin.com
    55 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Human Resources, Computer Software
  • Company Size: 61% Small, 30% Medium

What Do G2 Reviewers Say About StackOne?

AI-generated summary from verified user reviews

Pros
  • Users highlight the responsive and helpful customer support from StackOne, enhancing their overall experience with the product.
  • Users value the easy integrations with StackOne, appreciating the smooth process and excellent support throughout.
  • Users highlight the excellent integration capabilities of StackOne, simplifying ATS integration and enhancing efficiency.
  • Users highlight the ease of use of StackOne, appreciating its intuitive interface and supportive documentation.
  • Users value the excellent technical documentation of StackOne, making integration seamless and support readily available.
Cons
  • Users express concern over insufficient information, often needing to search for solutions themselves rather than receiving proactive support.
  • Users note the limited integrations available, although the team is working to improve this aspect over time.
  • Users notice a lack of filtering options in StackOne, impacting efficiency when working with different HRIS backends.
  • Users report software bugs that occasionally disrupt functionality, especially after updates and during integration with various HRIS backends.
  • Users experience occasional API limitations with StackOne, leading to frustrations from breakages and delays in the SDK.

What Are Recent G2 Reviews of StackOne?

Wonderchat

Wonderchat is an AI customer service and sales agent that answers only from your own content and cites the source on every reply. It reads your help center, documentation, product catalog, and past tickets, so it resolves customer questions without inventing answers about pricing, specs, or policy. Key benefits: • Every answer is grounded in your content and shows its source, so the AI agent does not hallucinate. • Says when it cannot answer and hands the conversation to a human, with the full chat history already on screen. • Sets up on your existing documentation and knowledge base, no code required. • Runs an AI voice agent and live chat, plus native human handover. • Flat, predictable pricing. You do not pay per resolution, so each one costs less as you scale. • Two agents on one platform: a Support Agent that deflects tickets and a Sales Agent that qualifies leads from your website. • Integrates with Salesforce, Zendesk, Freshdesk, HubSpot, Shopify, and Calendly. • SOC 2 Type II, GDPR (EU-hosted in Frankfurt), and a HIPAA BAA available. How it works: Wonderchat uses multi-pass retrieval to find the right answer in your knowledge base, then shows the exact source it used. When the first search comes back weak, it reformulates and searches again. A self-improving QA loop flags weak answers as knowledge gaps and proposes a fix you approve in one click, so the agent keeps getting better on your own content. Proof of performance: • 1.7M+ conversations resolved for 1,000+ businesses across 40+ languages. • ~76% resolution rate across customers in the last 30 days. • Jortt resolves ~92% of roughly 30,000 monthly inquiries with Wonderchat. Best for SaaS teams replacing a docs bot that hallucinates, industrial and ecommerce sites that need to answer pre-sales questions before a buyer leaves, and support teams that want ticket deflection they can trust.

Average Rating: 4.9/5.0

Total Reviews: 22

Who Is the Company Behind Wonderchat?

Who Uses This Product?

  • Company Size: 61% Small, 22% Medium

What Are Recent G2 Reviews of Wonderchat?

Appointwise

Every lead answered in seconds, qualified in conversation, booked into your calendar. Appointwise is an AI appointment setter for agencies, coaches and consultants. It replies to every lead across SMS, WhatsApp, Instagram, Messenger, web chat and email, qualifies them in natural conversation, and books confirmed appointments straight into your calendar. 5.2M+ leads handled | 31M+ messages sent | 620,000+ leads converted What makes it different Most tools in this category send a templated reply and a booking link. Appointwise holds the conversation. It answers the question that was actually asked, using your knowledge base, works out whether the lead is worth a call, handles objections, and agrees a time in dialogue. Median first response is 11 seconds. Typical accounts book 30-40% of leads. Multi-channel engagement • SMS, WhatsApp, Instagram, Messenger, web chat and email • One agent, one knowledge base, one calendar across every channel • Answers at any hour, including the ones nobody staffs Conversational booking • No booking links. The agent reads live availability and confirms the time in conversation • Books in the lead's timezone, and only once they explicitly confirm • Handles reminders, reschedules and cancellations Qualification and guardrails • Your questions, your disqualifiers, your tone, configured per agent • Answers grounded in your uploaded knowledge base, not a generic script • Every reply is checked before it sends. Prices, links and bookings that fail the check are blocked and rewritten • Escalates to a human on request, and pauses itself the moment a teammate replies Built for agencies • A sub-account per client, so knowledge bases, calendars and conversations stay separated • White-label and client rebilling (Growth and above) • Split testing, revenue analytics and a test environment (Growth and above) Integrations GoHighLevel: Connect a sub-account over OAuth, install the Appointwise snapshot, paste two Custom Values. Appointwise then reads contacts, custom fields, calendars and availability, replies inside the GoHighLevel conversation thread, and books into your existing calendar. Pipeline stages are not part of the sync. Twilio: Bring your own account and keep your numbers and messaging rates. Meta: Instagram DMs, Messenger and Lead Ads. Pricing Starter, $97/month 1 sub-account, 3 AI agents, 1 team seat Growth, $297/month 10 sub-accounts, 100 AI agents, 3 team seats, white-label, client rebilling, split testing, revenue analytics Enterprise, custom pricing Unlimited sub-accounts, agents and seats, 24/7 support, done-for-you setup, dedicated account manager Every plan includes 100,000 messages a month, then $0.005 each. 14-day free trial on Starter and Growth. Extra sub-accounts are $67/month on Starter and $29/month on Growth. Best for Marketing and lead generation agencies running it across a book of clients Coaches and consultants who want applications qualified before they hit the calendar Home and local services answering quote requests out of hours High-ticket sales teams filtering low-fit leads before a setter spends time

Average Rating: 4.9/5.0

Total Reviews: 43

Who Is the Company Behind Appointwise?

  • Seller: Appointwise
  • Company Website:
  • Year Founded: 2023
  • HQ Location: HORSHAM, GB
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, Owner
  • Top Industries: Marketing and Advertising
  • Company Size: 98% Small, 2% Medium

What Do G2 Reviewers Say About Appointwise?

AI-generated summary from verified user reviews

Pros
  • Users praise the excellent customer support of Appointwise, noting its role in enhancing client results effectively.
  • Users appreciate the ease of use of Appointwise, which enhances client results efficiently and effectively.

What Are Recent G2 Reviews of Appointwise?

Ada

Ada is the Agentic Customer Experience (ACX) company that helps organizations build, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed globally. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there through: - ACX Platform: AI agent management across every channel and language, no engineering dependency required - ACX Practice: A structured methodology for building, governing, and scaling an AI agent program - ACX Experts: Who work alongside internal teams to build lasting AI fluency The ACX Platform is designed with these core components: - Reasoning Engine™: An unified intelligence layer that powers the AI agent across all CX channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. - Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Ada is built for enterprise organizations with high-volume support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology.

Average Rating: 4.6/5.0

Total Reviews: 172

Who Is the Company Behind Ada?

  • Seller: ADA SUPPORT, INC.
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Toronto, Ontario
  • Twitter: @ada_cx
    1,943 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    803 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Telecommunications
  • Company Size: 62% Medium, 20% Small

What Do G2 Reviewers Say About Ada?

AI-generated summary from verified user reviews

Pros
  • Users commend Ada for its ease of use, enabling efficient customer support and seamless integration with existing tools.
  • Users greatly value Ada's exceptional support and intuitive design, enabling quick resolutions and seamless interactions.
  • Users appreciate Ada's quick and effective customer support, always eager to assist and resolve issues promptly.
  • Users value Ada's natural language processing, seamless interactions, and exceptional customer support for efficient issue resolution.
  • Users appreciate the easy setup of Ada, enjoying a smooth onboarding process with helpful support every step of the way.
Cons
  • Users face usability issues with Ada, particularly due to mismatches in workflow and less natural conversation handling.
  • Users face integration issues with Ada when using different systems, leading to inconsistencies and incomplete functionality.
  • Users find missing features in Ada, particularly with metrics and integration support, limiting its overall effectiveness.
  • Users experience usage limitations with Ada, particularly when it doesn't align with specific operational needs and workflows.
  • Users note AI limitations in Ada, citing issues with metrics accuracy, integration challenges, and a less intuitive flow.

What Are Recent G2 Reviews of Ada?

What Are G2 Users Discussing About Ada?

MessageMind

MessageMind is an AI-native CRM powered by a human-like AI agent that connects across WhatsApp, Instagram, Facebook Messenger, SMS, email, and voice calls — all inside one advanced unified inbox available on web and mobile. Accessible anytime and anywhere, MessageMind centralizes every customer interaction into one seamless platform. We’ve transformed customer support by building an AI that communicates with real human tone, understands context, and performs full end-to-end actions. The AI can read and interpret text, images, PDFs, documents, and audio messages, then respond naturally while completing real tasks such as tracking orders, checking stock levels, booking appointments, sending reminders, updating CRM records, generating invoices, taking payments, and much more — all autonomously and in real time. MessageMind integrates effortlessly with all major platforms — including Shopify, WooCommerce, Wix, BigCommerce, Squarespace, Stripe, Revolut, Calendly, Google Calendar, Zoom, and existing CRMs — and also supports fully custom integrations to match any workflow or internal system. This makes it a powerful all-in-one solution for e-commerce brands, service businesses, agencies, and enterprises looking to streamline operations and deliver exceptional customer experiences. Easy to train and deploy, MessageMind supports 80+ languages and offers a catalog of over 200 ultra-realistic AI voices, enabling global support through voice calls and voice notes that feel genuinely human. With MessageMind, businesses can unify conversations, automate workflows, reduce operational costs, increase customer satisfaction, and scale support 24/7 — all without expanding their team. It’s the future of customer communication, built for speed, accuracy, and limitless scalability.

Average Rating: 5.0/5.0

Total Reviews: 20

Who Is the Company Behind MessageMind?

  • Seller: MessageMind
  • Year Founded: 2023
  • HQ Location: ,
  • Twitter: @messagemind_ai
  • LinkedIn® Page: www.linkedin.com
    14 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 52% Small, 48% Medium

What Do G2 Reviewers Say About MessageMind?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support at MessageMind, enhancing teamwork and simplifying communication management.
  • Users praise the impressive automation features of MessageMind, highlighting its ease of setup and user-friendly interface.
  • Users praise the ease of use of MessageMind, appreciating its quick setup and efficient automated features.
  • Users find the easy setup of MessageMind quick and effortless, making it accessible for all skill levels.
  • Users value the real-time collaboration in MessageMind, enhancing teamwork and communication for support inquiries.
Cons
  • Users find the learning curve steep, as manual training and setups can be time-consuming and complex.
  • Users find the AI limitations challenging, especially with complex issues and the unintuitive intents system.
  • Users find the cost of MessageMind steep for small businesses, preferring more affordable options and clearer free plan limits.
  • Users face limited customization options in MessageMind, often requiring workarounds for basic quality-of-life features.
  • Users find the lack of a basic paid plan leads to expensive options that may not suit all budgets.

What Are Recent G2 Reviews of MessageMind?

Twixor

Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Designed for businesses seeking to enhance their customer interactions, Twixor integrates Digital Assistants with Intelligent Process Automation, enabling personalized and goal-oriented engagements. This innovative platform transcends traditional scripted responses, offering empathetic and tailored recommendations that significantly improve customer satisfaction in marketing, business transactions, and support operations. Targeted at a diverse range of industries, Twixor is particularly beneficial for organizations looking to streamline their customer engagement processes. Its low-code/no-code approach makes it accessible for businesses of all sizes, from startups to Fortune 500 companies. With over 400 clients globally and managing more than one billion interactions each quarter, Twixor has established itself as a trusted solution in the market. The platform is recognized for its ability to enhance brand engagement, reduce operational costs, and improve conversation rates, making it a valuable asset for businesses aiming to optimize their customer experience. Key features of Twixor include a user-friendly drag-and-drop Journey Builder Studio, an AI and NLP-powered conversational engine, and the ability to deploy both Live and Virtual Agents. Additionally, the platform supports Smart Campaign Management and offers omnichannel capabilities in 120 languages, ensuring that businesses can connect with their customers in a way that suits their preferences. The AI-driven Analytical Dashboard provides valuable insights into customer interactions, allowing businesses to refine their strategies and improve overall engagement. Twixor's transformative benefits are evident in its proven success metrics, including a conversation rate increase of over 25%, a reduction in operating costs by 15-25%, and an impressive 80% boost in brand engagement. Recognized as the Best Customer Experience Platform in Retail and Ecommerce in India, Twixor has also gained traction as an emerging Conversational AI Vendor in the MEA region. Its partnerships with major banking platforms and CPaaS players further underscore its credibility and effectiveness in delivering white-labeled solutions. By empowering businesses to craft dynamic customer journeys, Twixor stands out in the competitive landscape of customer experience platforms. Its focus on personalized interactions and intelligent automation positions it as a leader in enhancing customer engagement, making it an essential tool for organizations looking to elevate their customer experience strategy.

Average Rating: 4.8/5.0

Total Reviews: 85

Who Is the Company Behind Twixor?

  • Seller: Twixor
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Singapore, SG
  • LinkedIn® Page: www.linkedin.com
    111 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Conference Producer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 47% Small, 40% Medium

What Do G2 Reviewers Say About Twixor?

AI-generated summary from verified user reviews

Pros
  • Users value the intuitive ease of use of Twixor, enabling smooth setup and efficient communication management.
  • Users value the analytics dashboard for its convenience in tracking multi-source data effortlessly.
  • Users value the automation features of Twixor for enhancing workflow efficiency and customer interaction ease.
  • Users value Twixor's efficiency in automating responses and ensuring seamless communication for better customer service.
  • Users enjoy Twixor's AI accessibility, enabling non-coders to easily create and manage their own AI bots.
Cons
  • Users find the learning curve challenging, needing extra help and planning to effectively use advanced features.
  • Users find the steep learning curve of Twixor challenging, requiring extra training and time to master its features.
  • Users desire more customization options with Twixor, as the current features feel limited and require technical assistance.
  • Users find the difficult learning curve of Twixor challenging, seeking better documentation and onboarding support.
  • Users find Twixor's complex onboarding process time-consuming, requiring additional training and effort to master.

What Are Recent G2 Reviews of Twixor?

LivePerson

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business.

Average Rating: 4.3/5.0

Total Reviews: 185

Who Is the Company Behind LivePerson?

  • Seller: LivePerson
  • Company Website:
  • Year Founded: 1995
  • HQ Location: New York, NY
  • Twitter: @LivePerson
    10,758 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,181 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Internet, Retail
  • Company Size: 43% Medium, 33% Large

What Do G2 Reviewers Say About LivePerson?

AI-generated summary from verified user reviews

Pros
  • Users value the intelligent AI responses of LivePerson, enhancing personalized and engaging customer interactions across various channels.
  • Users value the ease of use of LivePerson, enabling seamless, personalized interactions across multiple communication channels.
  • Users appreciate the intelligent and personalized responses of LivePerson, enhancing engagement across multiple digital channels.
  • Users appreciate the intelligent AI responses of LivePerson, enhancing personalized interactions and valuable insights across channels.
  • Users value the efficiency of LivePerson, benefiting from swift customer engagement and effective communication across channels.
Cons
  • Users often find the learning curve steep, making onboarding challenging for new developers or teams.
  • Users find the complexity of setup for LivePerson daunting, particularly novice users struggling with functionality and performance.
  • Users face a steep learning curve with LivePerson, making initial setup and optimization challenging and time-consuming.
  • Users find LivePerson to be very expensive, with high implementation costs and demands on resources for setup.
  • Users find the missing features, such as email integration and improved reporting, hinder the overall experience with LivePerson.

What Are Recent G2 Reviews of LivePerson?

Regal

Regal helps businesses transform their customer experience with AI Agents. Regal helps businesses build, improve and manage AI Agents for CX. We're the only voice AI platform that treats conversations as part of your customer journey, not a separate channel. We have deep contact center experience, tools that let any team build complex AI Agents for CX, and a track record of improving customer lifetime value. For instance, our Unified Customer Profile allows businesses to understand real-time customer intent signals and automatically tailors multi-touch inbound and outbound interactions with a blend of AI Agents and your human agents. Regal supports over 200 leading brands including Toyota, Google, Kin Insurance, Ro, and Coursera. Regal is based in NYC and is backed by $83M from leading investors including Emergence Capital, Founder Collective and Homebrew.

Average Rating: 4.7/5.0

Total Reviews: 45

Who Is the Company Behind Regal?

Who Uses This Product?

  • Top Industries: Insurance, Hospital & Health Care
  • Company Size: 76% Medium, 20% Small

What Do G2 Reviewers Say About Regal?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of Regal, which simplifies communication and enhances operational efficiency.
  • Users praise Regal for its user-friendly interface and powerful features, simplifying communication and boosting productivity.
  • Users enjoy Regal for its user-friendly interface, simplifying workflows and enhancing overall communication efficiency in call center operations.
  • Users appreciate the outstanding customer support from Regal, ensuring prompt assistance and quick resolution of inquiries.
  • Users commend Regal.ai's efficiency, enhancing outreach, productivity, and conversion rates within their teams.
Cons
  • Users face a steep learning curve with Regal due to complex data and overwhelming reporting features.
  • Users find Regal's reporting capabilities inadequate and lacking crucial real-time metrics for effective agent management.
  • Users find Regal's limited features on the admin side hinder progress, though improvements are expected over time.
  • Users find the complexity of Regal's implementation and advanced workflows challenging, impacting efficiency and user experience.
  • Users face missing features in Regal, particularly on the admin side, hindering full functionality and efficiency.

What Are Recent G2 Reviews of Regal?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated