# Best  AI Agents

  *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)*



## Category Overview

**Total Products under this Category:** 1,923


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 229,400+ Authentic Reviews
- 1,923+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best  AI Agents At A Glance

- **Leader:** [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
- **Highest Performer:** [Synthflow](https://www.g2.com/products/synthflow/reviews)
- **Top Trending:** [Retell AI](https://www.g2.com/products/retell-ai/reviews)
- **Best Free Software:** [Retell AI](https://www.g2.com/products/retell-ai/reviews)


---

**Sponsored**

### Warmly

Warmly is an AI-native revenue platform built for B2B companies. Headquartered in San Francisco, Warmly deploys two AI agents that run your entire go-to-market motion - the TAM Agent for outbound and the Inbound Agent for website conversion. Together, they identify, engage, and convert buyers into pipeline around the clock, with no reliance on manual headcount. Most revenue teams are stuck in the same loop. SDRs spend hours researching accounts, building lists, and sending outreach that rarely lands at the right moment. Meanwhile, the website - the highest-intent channel in the entire funnel - quietly loses buyers every single day. Visitors show up, look around, and leave without ever talking to a human. By the time a rep follows up, the window is closed. In a world where 78% of buyers choose the vendor that responds first, speed and precision are everything. Meet Warmly's two AI agents. They work your inbound and outbound motions simultaneously, 24/7, without burning headcount. The TAM Agent handles outbound. It maps your entire addressable market, scores accounts by ICP fit and real-time buying intent, and automatically identifies the right contacts within each buying committee. From there, it orchestrates coordinated campaigns across email, LinkedIn, and ads - reaching the right person, at the right time, with the right message, across the right channel. As signals shift, the TAM Agent reprioritizes in real time, always focusing on the accounts most likely to convert. The Inbound Agent works your website. It identifies every visitor at the person level - not just the company - and instantly understands where they are in the buying journey. High-intent visitors are greeted with AI-powered chat, live demos, personalized offers, and one-click meeting booking. Hot leads get routed to the right rep the moment they arrive. Anyone who leaves without converting gets re-engaged through automated follow-up and LinkedIn ad retargeting. Your website stops leaking pipeline. Both agents run on the Warmly Context Graph - a unified data layer combining 250+ signals, 400 million B2B contacts, and first, second, and third-party intent data into a complete picture of every account and contact. Every interaction feeds back into the system, so the agents get smarter over time. Companies like TrustArc, TigerGraph, Kadence, and Innerspace have replaced costly SDR services with Warmly's AI agents - cutting CAC by 50%, and eliminating $20,000 to $40,000 a month in outsourced SDR costs.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1010752&secure%5Bdisplayable_resource_id%5D=1010752&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1010752&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1292768&secure%5Bresource_id%5D=1010752&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-agents%3Fpage%3D9&secure%5Btoken%5D=bbf5dcab51a137205f090e480c720c08a3d4b84513034f91e514fa2d0aea0735&secure%5Burl%5D=https%3A%2F%2Fwarmly.ai%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dg2-clicks%26utm_content%3Dg2-placement&secure%5Burl_type%5D=custom_url)

---

## Top-Rated Products (Ranked by G2 Score)
### 1. [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
  Salesforce Agentforce is an enterprise agentic AI software platform that helps organizations build, deploy, manage, and govern AI agents that can autonomously assist customers, employees, and partners across digital and voice channels. Agentforce is designed for enterprises that want to operationalize AI agents at scale while maintaining control, security, and trust. It brings together humans, applications, AI models, and business data into a unified system where agents can reason, take action, and collaborate with people. The platform supports the full agent lifecycle—from creation and testing to deployment, supervision, and continuous improvement—using both low-code and pro-code tools. Agentforce is used by teams across customer service, sales, IT, operations, HR, marketing, and industry-specific workflows. Agentforce enables organizations to deploy AI agents that work continuously, execute business logic, and integrate with existing systems. Agents can handle structured and unstructured data, reason through complex tasks, and hand off to humans when needed. Key capabilities and components include: - Agent development and orchestration tools that support building, testing, deploying, supervising, and scaling AI agents using conversational, low-code, and pro-code experiences. - Hybrid reasoning architecture that combines deterministic workflows with large language model (LLM) reasoning to ensure predictable execution while handling nuance and natural language interactions. - Multichannel and voice support, allowing agents to engage users across web, mobile, chat, and phone with consistent behavior and brand-aligned voice experiences. - Intelligent Context processing, which extracts and structures information from unstructured and multimodal data sources so agents can respond accurately and take relevant actions. - Lifecycle management and supervision, including batch testing, performance monitoring, and tools to refine agent behavior over time. Agentforce includes built-in trust, governance, and security features to support enterprise requirements: - Configurable guardrails to reduce hallucinations, bias, and off-topic responses. - Data protection and governance controls such as grounding, access controls, auditability, and privacy safeguards. - Enterprise-grade reliability and compliance, built on the broader Salesforce platform. Common use cases include customer support automation, sales development, employee support, deep research tasks, coaching and learning, product recommendations, appointment scheduling, and event or attendee support. Agentforce can also be tailored for industry-specific workflows by leveraging existing data models, APIs, and business logic. Overall, Salesforce Agentforce is an enterprise agentic AI platform for organizations seeking to deploy trusted, autonomous digital labor that integrates with their existing systems and operates at scale.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 1,056


**Seller Details:**

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** https://www.salesforce.com/
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce (581,471 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (88,363 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Salesforce Developer, Salesforce Administrator
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 39% Mid-Market, 30% Enterprise


### 2. [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews)
  Microsoft Copilot is an advanced AI-powered assistant designed to enhance productivity and streamline workflows across various Microsoft applications. By integrating seamlessly with tools like Word, Excel, PowerPoint, and Teams, Copilot offers intelligent suggestions, automates repetitive tasks, and provides real-time insights, enabling users to work more efficiently and creatively. Key Features and Functionality: - Intelligent Assistance: Copilot leverages advanced AI to understand context and provide relevant suggestions, helping users draft documents, create presentations, and analyze data more effectively. - Automation of Repetitive Tasks: By automating routine processes, Copilot reduces manual effort, allowing users to focus on more strategic activities. - Seamless Integration: Copilot integrates smoothly with Microsoft 365 applications, ensuring a cohesive user experience without the need for additional software. - Real-Time Collaboration: Enhances teamwork by offering real-time suggestions and insights during collaborative sessions in applications like Teams. - Data-Driven Insights: Analyzes data to provide actionable insights, aiding in informed decision-making and strategy development. Primary Value and User Benefits: Microsoft Copilot addresses the common challenges of time-consuming tasks and information overload by providing intelligent automation and insights. Users benefit from increased efficiency, reduced manual workload, and enhanced creativity. By streamlining workflows and offering real-time assistance, Copilot empowers professionals to focus on high-value tasks, ultimately driving productivity and innovation within organizations.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 265


**Seller Details:**

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft (13,114,353 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (227,697 employees on LinkedIn®)
- **Ownership:** MSFT

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Project Manager
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 36% Small-Business, 32% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (115 reviews)
- Efficiency (67 reviews)
- Helpful (65 reviews)
- Integrations (59 reviews)
- Useful (58 reviews)

**Cons:**

- Inaccuracy (61 reviews)
- Poor Understanding (43 reviews)
- Accuracy Issues (25 reviews)
- Context Understanding (24 reviews)
- Slow Performance (21 reviews)

### 3. [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews)
  Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability—reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 3,683


**Seller Details:**

- **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc)
- **Company Website:** https://www.intercom.com/
- **Year Founded:** 2011
- **HQ Location:** San Francisco, CA
- **Twitter:** @intercom (44,257 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/intercom/ (1,950 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Success Manager, CEO
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 57% Small-Business, 37% Mid-Market


#### Pros & Cons

**Pros:**

- Helpful (435 reviews)
- Ease of Use (433 reviews)
- Features (333 reviews)
- Efficiency (268 reviews)
- Automation (257 reviews)

**Cons:**

- Missing Features (152 reviews)
- AI Limitations (130 reviews)
- Limited Features (123 reviews)
- Learning Curve (115 reviews)
- Expensive (92 reviews)

### 4. [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews)
  Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Agent to enhance user engagement, improve response times, and streamline support operations. With Jotform’s intuitive, no-code AI builder, you can easily train and customize your own AI Agent to match your brand voice, support workflows, and respond with the exact information your users need. Simply provide key details, documents, FAQs, or form data, and your AI Agent will learn from this context to deliver accurate, personalized interactions. This level of customization helps teams improve response times, boost user satisfaction, and streamline support operations across every stage of the customer journey. One of the platform’s most powerful advantages is its extensive library of 7,000+ customizable AI Agent templates. These ready-made templates provide an easy starting point for a wide variety of use cases, including customer support, onboarding, lead qualification, appointment scheduling, product education, internal training, and more. Each template can be fully personalized with your own instructions, tone, workflows, and industry-specific knowledge—allowing you to deploy high-performing AI Agents in minutes. Jotform AI Agents provide 24/7 automated assistance, ensuring your customers receive instant support even outside of business hours. While you sleep, your AI Agents continue working—handling inquiries, resolving issues, collecting information, and providing accurate responses around the clock. This continuous availability reduces wait times, increases engagement, and helps teams keep up with growing demand. With multichannel support, Jotform AI Agents can operate wherever your users are. Deploy your agents across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, WordPress, and other communication channels for a unified, consistent support experience. This omnichannel flexibility ensures that your users always receive real-time assistance—no matter the device or platform. For teams requiring voice-based interactions, Jotform offers powerful phone and SMS capabilities. AI Agents can handle incoming calls, conduct natural voice conversations, answer questions, and transcribe spoken messages—all with a friendly, human-like tone. This makes Jotform AI Agents ideal for customer service hotlines, appointment reminders, phone-based support, and automated phone menus. AI Agents can also perform customizable actions based on your workflows. Define specific behaviors, triggers, follow-up steps, or automated tasks for your agent to execute. Whether you want it to qualify leads, send emails, update CRM records, route inquiries, generate reports, or collect data through forms, your AI Agent follows your rules precisely. By combining real-time automation, no-code customization, multichannel support, and intelligent communication, Jotform AI Agents help organizations scale their customer experience effortlessly. Whether you’re a small business or a global enterprise, AI Agents provide the speed, accuracy, and availability needed to support users at every moment.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 573


**Seller Details:**

- **Seller:** [Jotform](https://www.g2.com/sellers/jotform)
- **Company Website:** https://www.jotform.com/
- **Year Founded:** 2006
- **HQ Location:** San Francisco, California
- **Twitter:** @Jotform (39,399 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3541463/ (900 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, CEO
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 70% Small-Business, 12% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (266 reviews)
- Easy Setup (173 reviews)
- Artificial Intelligence (163 reviews)
- Helpful (157 reviews)
- Setup Ease (152 reviews)

**Cons:**

- AI Limitations (121 reviews)
- Limited AI Capabilities (74 reviews)
- Limited Features (66 reviews)
- Inadequate AI Features (65 reviews)
- Poor Understanding (60 reviews)

### 5. [Retell AI](https://www.g2.com/products/retell-ai/reviews)
  Retell AI is a powerful conversational AI platform designed to automate voice, SMS, and chat interactions with natural, humanlike performance. Built on top of your choice of large language models (LLMs), Retell allows teams to spin up real-time AI agents that handle calls, trigger messaging workflows, and integrate seamlessly into your existing systems—all without writing code. At its core, Retell delivers Voice Agent Automation that feels indistinguishable from speaking with a real person. Calls are handled by LLM-native agents that respond within 600 milliseconds, support multi-turn logic, and operate across 31+ languages with native-quality speech. You can build and manage your own agent flows using an intuitive drag-and-drop builder that supports IVR trees, dynamic transfers, real-time webhooks, and CRM integration. Whether you’re scheduling appointments, answering FAQs, or qualifying leads, these agents are fast, reliable, and production-ready. Beyond voice, Retell also enables SMS and chat automation. Agents can send contextual messages during or after phone calls, or operate as standalone text/chat bots. You can use Twilio numbers or bring your own for outbound campaigns, enabling flexible, multi-channel engagement. To ensure quality and insight, Retell offers built-in testing and QA tools. You can simulate conversations, A/B test call flows, and monitor live call data through detailed dashboards. Track CSAT, latency, sentiment, and conversation outcomes—all in one place. Voice agents can be deployed via Twilio, SIP, branded caller ID, or embedded using Retell’s web SDKs. Unlike legacy IVR or scripted systems, Retell is built from the ground up to be AI-native and fully customizable. Whether you’re in healthcare, logistics, fintech, or customer support, Retell’s platform lets you scale personalized conversations across channels—boosting customer satisfaction and reducing operational costs.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 2,033


**Seller Details:**

- **Seller:** [Retell AI](https://www.g2.com/sellers/retell-ai)
- **Company Website:** https://www.retellai.com
- **Year Founded:** 2023
- **HQ Location:** Palo Alto, US
- **Twitter:** @retellai (3,055 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/retellai/ (88 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Owner
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 3% Small-Business, 0% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (495 reviews)
- Helpful (144 reviews)
- User Interface (142 reviews)
- Integrations (119 reviews)
- Simple (112 reviews)

**Cons:**

- Missing Features (116 reviews)
- Expensive (87 reviews)
- Learning Curve (80 reviews)
- Limited Features (66 reviews)
- Poor Understanding (64 reviews)

### 6. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
  Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 2,811


**Seller Details:**

- **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot)
- **Company Website:** https://www.HubSpot.com
- **Year Founded:** 2006
- **HQ Location:** Cambridge, MA
- **Twitter:** @HubSpot (785,771 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/68529/ (11,979 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Success Manager, Customer Success Specialist
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 60% Small-Business, 37% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (325 reviews)
- Features (214 reviews)
- Helpful (170 reviews)
- Efficiency (155 reviews)
- Case Management (147 reviews)

**Cons:**

- Missing Features (117 reviews)
- Limited Customization (93 reviews)
- Limited Features (88 reviews)
- Lack of Features (75 reviews)
- Ticket Management (75 reviews)

### 7. [Paycom](https://www.g2.com/products/paycom/reviews)
  Paycom is the most automated HCM platform and the only HR and payroll software built on a truly single, unique database that automates the entire employee life cycle. Designed as a unified system, Paycom eliminates inefficiencies and errors caused by integrating multiple platforms by using command driven AI and full solution automation. Built on a single data source, Paycom enables uninterrupted data flow across HR and payroll, streamlining performance, communication and compliance. Frequently recognized by third party reviewers as one of the best payroll and HR software solutions, Paycom is used by organizations of all sizes across the U.S. and internationally to simplify workforce management and free HR teams to focus on strategic initiatives.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 4,243


**Seller Details:**

- **Seller:** [Paycom](https://www.g2.com/sellers/paycom)
- **Company Website:** https://www.paycom.com/
- **Year Founded:** 1998
- **HQ Location:** Oklahoma City, OK
- **Twitter:** @Paycom (33,379 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/37759/ (6,668 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** HR Manager, Human Resources Manager
  - **Top Industries:** Hospital & Health Care, Non-Profit Organization Management
  - **Company Size:** 19% Mid-Market, 4% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (445 reviews)
- Helpful (321 reviews)
- Payroll Management (299 reviews)
- Customer Support (285 reviews)
- Simple (235 reviews)

**Cons:**

- Learning Curve (131 reviews)
- Poor Customer Support (126 reviews)
- Limited Features (111 reviews)
- Not Intuitive (111 reviews)
- Not User-Friendly (105 reviews)

### 8. [Qualified](https://www.g2.com/products/qualified/reviews)
  Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR Agent. Piper autonomously engages website visitors, captures leads, and converts them into pipeline with zero human intervention. With Piper, Qualified is transforming pipeline generation as we know it today. Your website is the front door to your business and the pinnacle of pipeline generation, but what happens when interested buyers want to learn more? They submit a web form and move on. Those leads get added to a queue for an inbound Sales Development Rep (SDR) to follow up with and nurture to pipeline for your sales team. How long does it take for an inbound lead to hear back? It can take hours, if not days. In the world of sales and marketing, speed is crucial as 78% of buyers go with the vendor that responds to them first. The problem is it's impossible to respond quickly with the current process because it's painfully manual, time intensive, and it relies on limited human capacity. But it doesn’t have to be this way. In the age of AI, we can put pipeline generation on autopilot. Meet Piper the AI SDR Agent. She operates across your entire inbound motion and works tirelessly to convert qualified buyers into pipeline, 24x7. Piper knows everything about your buyers. She profiles every website visitor to understand whether they're qualified and where they are in the buying journey then works toward her conversion goals. Piper also turns every touchpoint on your website into an opportunity for conversion with live chat, meeting booking, and personalized marketing offers. What's more, Piper works the inbox to send fast, personalized follow up and nurture emails to each and every lead. Hundreds of the world’s leading brands—including Crunchbase, Demandbase, Greenhouse, Plaid, and Suse—have hired Piper the AI SDR Agent to grow their inbound pipeline and are seeing real tangible business results.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 1,462


**Seller Details:**

- **Seller:** [Qualified.com](https://www.g2.com/sellers/qualified-com)
- **Company Website:** https://www.qualified.com
- **Year Founded:** 2018
- **HQ Location:** San Francisco, CA
- **Twitter:** @tryqualified (710 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/35580403/ (342 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Marketing Operations Manager, Sales Development Representative
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 67% Mid-Market, 20% Enterprise


#### Pros & Cons

**Pros:**

- Customer Support (288 reviews)
- Helpful (274 reviews)
- Features (223 reviews)
- Ease of Use (221 reviews)
- Customer Service (184 reviews)

**Cons:**

- Learning Curve (87 reviews)
- Missing Features (86 reviews)
- Steep Learning Curve (47 reviews)
- Limited Customization (43 reviews)
- Complexity (41 reviews)

### 9. [Synthflow](https://www.g2.com/products/synthflow/reviews)
  Synthflow provides enterprise-ready voice AI agents that automate inbound and outbound phone calls. Businesses use Synthflow to handle appointment scheduling, lead qualification, customer support, and call routing through natural, conversational voice technology. With a no-code builder, 200+ integrations, and deployment in under 3 weeks, Synthflow makes it easy for teams to scale automation without engineering effort. AI agents operate with sub-500ms latency in 30+ languages and meet global compliance standards (SOC 2, HIPAA, GDPR). Organizations across healthcare, real estate, insurance, and e-commerce use Synthflow to improve customer experience, reduce manual workload, and ensure calls are answered 24/7.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 1,004


**Seller Details:**

- **Seller:** [ AgentFlow AI GmbH](https://www.g2.com/sellers/agentflow-ai-gmbh)
- **Company Website:** https://synthflow.ai/pricing
- **Year Founded:** 2023
- **HQ Location:** Berlin, DE
- **LinkedIn® Page:** https://www.linkedin.com/company/synthflowai/ (72 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Founder
  - **Top Industries:** Marketing and Advertising, Information Technology and Services
  - **Company Size:** 92% Small-Business, 7% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (364 reviews)
- Setup Ease (148 reviews)
- Easy Integrations (143 reviews)
- Integrations (140 reviews)
- Easy Setup (112 reviews)

**Cons:**

- Expensive (145 reviews)
- Cost Limitations (97 reviews)
- Learning Curve (59 reviews)
- Missing Features (38 reviews)
- Limited Customization (36 reviews)

### 10. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide."


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 6,487


**Seller Details:**

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** https://www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk (102,880 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (6,662 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Success Manager, Customer Service Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 45% Mid-Market, 41% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (531 reviews)
- Features (402 reviews)
- Customer Support (286 reviews)
- Helpful (280 reviews)
- Ticket Management (257 reviews)

**Cons:**

- Missing Features (216 reviews)
- Learning Curve (182 reviews)
- Limited Features (181 reviews)
- Limited Customization (158 reviews)
- Complexity (138 reviews)

### 11. [ClickUp](https://www.g2.com/products/clickup/reviews)
  ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 11,679


**Seller Details:**

- **Seller:** [ClickUp](https://www.g2.com/sellers/clickup)
- **Company Website:** https://ClickUp.com
- **Year Founded:** 2017
- **HQ Location:** San Diego, California
- **Twitter:** @clickup (68,880 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/12949663/ (1,543 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Project Manager
  - **Top Industries:** Marketing and Advertising, Computer Software
  - **Company Size:** 77% Small-Business, 19% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (4218 reviews)
- Task Management (3218 reviews)
- Features (3115 reviews)
- Project Management (2784 reviews)
- Organization (2587 reviews)

**Cons:**

- Missing Features (2039 reviews)
- Learning Curve (1751 reviews)
- Limited Features (1332 reviews)
- Not Intuitive (1180 reviews)
- Slow Loading (1152 reviews)

### 12. [Jira](https://www.g2.com/products/jira/reviews)
  Jira provides a collaborative space to align on goals and priorities, track and collaborate on work, and gain valuable insights that drive better outcomes for your teams. Every team in your organization — from product to marketing and beyond — is empowered with the flexibility to work the way they want. And by seamlessly bringing that work together, Jira allows you to manage projects cohesively in one place. - From short projects to large cross-functional programs, break big ideas down into achievable steps. Organize work, create milestones, map dependencies, and let AI handle the heavy lifting. - Link work to goals so everyone can see how their work contributes to company objectives and stay aligned to what’s important. - Visualize work with lists, boards, calendars, and more. Make workflows for any process and integrate with the tools you love. - Get visibility into project progress, understand risks, and surface insights from real-time data to ensure delivery in on-time and in budget. Jira provides cross-functional planning and visibility that aligns work to outcomes — so that every team is able to deliver big ideas, together. 


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 7,396


**Seller Details:**

- **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian)
- **Company Website:** https://www.atlassian.com/
- **Year Founded:** 2002
- **HQ Location:** Sydney and San Francisco
- **Twitter:** @Atlassian (106,119 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/atlassian (21,334 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 45% Mid-Market, 33% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (1153 reviews)
- Project Management (852 reviews)
- Task Tracking (799 reviews)
- Features (722 reviews)
- Task Management (589 reviews)

**Cons:**

- Learning Curve (678 reviews)
- Complexity (500 reviews)
- Learning Difficulty (453 reviews)
- Overwhelming (340 reviews)
- Slow Performance (324 reviews)

### 13. [Deel HR](https://www.g2.com/products/deel-hr/reviews)
  Deel HR is a global HRIS/HCM solution that helps companies manage people, compliance and HR processes across countries It runs core HR operations, onboarding, employee files, approvals, policies, time off, and documents, and layers on modular tools for talent, performance, compensation and planning. Built-in global data and AI help teams automate busywork, draft content, and turn people data into better decisions. Key capabilities and value: - HRIS that centralizes employee data and automates routine tasks to reduce manual work - Engage: reviews, goals, learning and surveys that live in the same system as HR data - Compensation and planning: salary insights, benchmarking and costed headcount planning tied to real payroll data - Global-first design: support for every worker type and local rules across 150+ countries- - AI and automation: automate tasks with workflows that give HR teams 97hours back per month. AI gets you answers about global compliance, salary data. You can even hire AI Agents to help complete actions like plan headcount, aid with offboarding, or check for time of conflicts. Deel HR is aimed at people leaders who want a single, connected system that grows with the business. The product reduces risk, improves HR efficiency, and provides clearer, country-aware reports for leaders planning hiring, pay and performance


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 1,298


**Seller Details:**

- **Seller:** [Deel](https://www.g2.com/sellers/deel)
- **Company Website:** https://www.deel.com/
- **Year Founded:** 2019
- **HQ Location:** San Francisco, California
- **Twitter:** @deel (29,073 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/deel/ (9,504 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Contractor, Software Engineer
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 47% Small-Business, 43% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (829 reviews)
- Simple (436 reviews)
- Convenience (387 reviews)
- Helpful (380 reviews)
- Intuitive (363 reviews)

**Cons:**

- High Fees (120 reviews)
- Expensive (119 reviews)
- Slow Performance (109 reviews)
- Payment Issues (107 reviews)
- Slow Loading (107 reviews)

### 14. [Guru](https://www.g2.com/products/guru/reviews)
  Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 2,252


**Seller Details:**

- **Seller:** [Guru](https://www.g2.com/sellers/guru)
- **Company Website:** https://www.getguru.com
- **Year Founded:** 2013
- **HQ Location:** Philadelphia, PA
- **Twitter:** @Guru_HQ (4,261 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5129180/ (2,391 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Service Representative, Customer Success Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 59% Mid-Market, 29% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (742 reviews)
- Helpful (418 reviews)
- Comprehensive Information (315 reviews)
- Easy Access (298 reviews)
- Information Accuracy (287 reviews)

**Cons:**

- Search Functionality (152 reviews)
- Inefficient Search (149 reviews)
- Search Functionality Issues (138 reviews)
- Inefficient Searching (136 reviews)
- Organizational Challenges (110 reviews)

### 15. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Automate Successful Outcomes Simplify how you connect with customers across channels. With smart automation across the entire customer journey, you can use data and insights gained to take the right action at the right time to create the best outcomes. With an all-in-one suite of digital capabilities in Genesys Cloud CX, call center employees and customers can engage in seamless conversations across digital channels like chat, email, text and social media. Enhance the customer experience with bots and predictive artificial intelligence (AI) and route to a human call center agent when customers have more complex needs. Innovate at Scale Give your employees and call center agents the information they need in a tool built to drive engagement, improve customer interactions and boost your team’s performance. Reimagine Experiences that Matter Use Genesys Cloud CX as an all-in-one cloud call center application and easily extend the suite with hundreds of packaged integrations. Take full advantage of the composable customer experience platform with third-party integrations and applications so you can reach customers any moment, on any channel. Genesys is redefining the customer experience with innovative call center software. Our award-winning Genesys Cloud CX deploys in days, is intuitive to use and innovates with upgrades each week. With real-time dashboards, simple management tools and analytics, Genesys Cloud CX provides the insights you need to run your business. And you’ll take your contact center and CX strategy into tomorrow — no matter where your agents are located or which channels they handle.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 1,450


**Seller Details:**

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** https://www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys (32,252 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,509 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Manager, Case Advocate
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 45% Mid-Market, 40% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (144 reviews)
- Features (103 reviews)
- Reliability (79 reviews)
- Efficiency (74 reviews)
- Intuitive (62 reviews)

**Cons:**

- Limited Features (58 reviews)
- Missing Features (55 reviews)
- Complexity (44 reviews)
- Inadequate Reporting (38 reviews)
- Learning Curve (38 reviews)

### 16. [UKG Pro](https://www.g2.com/products/ukg-pro/reviews)
  Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM),our comprehensive human capital management solution (HCM) anticipates people’s needs beyond just work. We partner with you every step of the way to drive better business outcomes and create great workplaces for all.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 2,138


**Seller Details:**

- **Seller:** [UKG](https://www.g2.com/sellers/ukg)
- **Company Website:** https://www.ukg.com/
- **Year Founded:** 1977
- **HQ Location:** Weston, FL
- **Twitter:** @UKGInc (42,713 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/67539665 (16,403 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Payroll Manager, HR Generalist
  - **Top Industries:** Hospital & Health Care, Oil & Energy
  - **Company Size:** 48% Mid-Market, 46% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (171 reviews)
- Helpful (90 reviews)
- Customer Support (65 reviews)
- Features (65 reviews)
- User Interface (64 reviews)

**Cons:**

- Not User-Friendly (50 reviews)
- Learning Curve (45 reviews)
- Poor Customer Support (39 reviews)
- Limited Features (36 reviews)
- Not Intuitive (36 reviews)

### 17. [IBM watsonx Orchestrate](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews)
  IBM® watsonx Orchestrate® puts AI to work for automating complex workflows and processes at scale, without changing your existing systems and tools. IBM watsonx Orchestrate helps you build, deploy and manage powerful AI assistants and agents, enabling seamless collaboration between them, to create one unified user experience. It can easily integrate with your existing business systems by connecting to multiple proprietary and third-party AI models or automation tools from 100+ enterprise apps. This allows the solution to adapt to your business needs instead of forcing you to adapt to generative AI. It is built on top of watsonx, which is a generative AI solution that allows the user to access multiple foundation models while emphasizing on enterprise-grade security, governance, and compliance. The outcome? Less manual work. Faster decisions. Increased AI productivity. A more efficient business— at scale. IBM watsonx Orchestrate offers the following: - Multi-agent orchestration - Easily deploy, manage, and govern a heterogenous network of AI assistants and agents, across their lifecycle. Enable smooth collaboration amongst multiple AI assistants and agents, whether they are built in-house or from third-party vendors, for a unified user experience. Work across hybrid cloud environments while integrating with complex tech stacks, wherever they reside. Empower employees with self-service access to AI assistants and agents so that they can focus more on what matters most to them. - Low-code agent builder and pre-built agents – Quickly build and deploy custom-built or pre-built AI agents using a range of low-code to pro-code tools, designed for everyday business users as well as professional developers. Easily leverage a software development kit (SDK) that includes tools, documentation, and code samples for faster turnaround times. Accelerate your agentic automation journey with pre-built agents built for specific business domains like human resources, sales, procurement, customer service and more. - Complex business workflow and process automation optimization - Streamline essential processes and reduce manual workflows to get faster ROIs by integrating with current systems or multiple third-party models. Simplify access to several tools and leverage ready-made integrations with 100+ leading enterprise apps including those from Microsoft, Salesforce, SAP, ServiceNow, Workday and more. Key Highlights: 1. Several tools and ready-to-use integrations designed for connecting with 100+ leading enterprise apps, for faster time to value. 2. A set of pre-built agents for specific business domains (like human resources, procurement, sales and more), as well as custom agent building capabilities including a range of low-code to pro-code authoring tools, for adapting to enterprise specific needs. 3. Multi-agent orchestration to enable hassle-free collaboration between several AI assistants, agents, and applications for a unified user experience.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 367


**Seller Details:**

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Company Website:** https://www.ibm.com/us-en
- **Year Founded:** 1911
- **HQ Location:** Armonk, NY
- **Twitter:** @IBM (709,390 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (324,553 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 42% Enterprise, 38% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (61 reviews)
- Easy Integrations (31 reviews)
- Automation (29 reviews)
- AI Integration (28 reviews)
- Integrations (24 reviews)

**Cons:**

- Learning Curve (22 reviews)
- Complexity (17 reviews)
- Integration Issues (13 reviews)
- Missing Features (12 reviews)
- Expensive (11 reviews)

### 18. [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews)
  ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 450+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps. They execute work across any system in your enterprise, governed by your policies at every step. Choose from out-of-the-box agents or build custom ones with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. The AI Agent Orchestrator coordinates teams of specialized agents to handle complex, multi-step workflows that single-agent solutions can't manage. For over 20 years, ServiceNow has powered work for the world's leading companies. 85% of the Fortune 500 trust ServiceNow, powering 80 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 216


**Seller Details:**

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** https://www.servicenow.com/
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow (54,215 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (32,701 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 38% Enterprise, 18% Mid-Market


#### Pros & Cons

**Pros:**

- Efficiency (23 reviews)
- Ease of Use (18 reviews)
- Messaging Automation (14 reviews)
- Easy Integrations (11 reviews)
- Helpful (8 reviews)

**Cons:**

- Inaccuracy (11 reviews)
- Poor Understanding (9 reviews)
- Complex Configuration (8 reviews)
- Limited AI (8 reviews)
- Learning Curve (6 reviews)

### 19. [Asana](https://www.g2.com/products/asana/reviews)
  Asana is a leading work management platform for human + AI collaboration. Over 170,000 customers like Accenture, Amazon, Anthropic, and Suzuki rely on Asana to align teams and accelerate organizational impact. Whether it’s managing strategic initiatives, cross-functional programs, or company-wide goals, Asana helps organizations bring clarity to complexity—turning plans into action with AI working alongside teams every step of the way. To learn more, visit www.asana.com.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 13,036


**Seller Details:**

- **Seller:** [Asana](https://www.g2.com/sellers/asana)
- **Company Website:** https://asana.com
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @Asana (120,056 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/807257/ (4,246 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Project Manager, Owner
  - **Top Industries:** Marketing and Advertising, Information Technology and Services
  - **Company Size:** 57% Small-Business, 31% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (1524 reviews)
- Task Management (1463 reviews)
- Project Management (1347 reviews)
- Team Collaboration (1195 reviews)
- Task Tracking (1106 reviews)

**Cons:**

- Learning Curve (605 reviews)
- Missing Features (596 reviews)
- Limited Features (530 reviews)
- Not Intuitive (383 reviews)
- Task Management (373 reviews)

### 20. [Birdeye](https://www.g2.com/products/birdeye/reviews)
  Birdeye is the leading marketing platform for multi-location brands, where AI agents drive real business outcomes. Birdeye replaces fragmented marketing tools with a single platform where agents automate key workflows across AI search, reviews, listings, social media, surveys, marketing automation, and customer experience. Trusted by the biggest enterprise brands globally, Birdeye helps brands grow their local presence, manage their reputation, drive conversions, and deliver exceptional customer experiences. With teams across the U.S., EMEA, and APAC, Birdeye is redefining how enterprises win locally. One Platform Replace your fragmented stack with a single enterprise platform that manages reviews, listings, social, AI visibility, surveys and more across locations. Unified Data Aggregate signals from reviews, social, messaging, surveys, listings and third party integrations such as CRM into a single customer profile per location - powering personalized campaigns and smarter AI execution AI Agents That Execute Configure AI agents with your brand voice, custom triggers, and location-level rules. They respond to reviews, publish social posts, engage leads via chat, and surface actionable insights — automatically, at scale. Built for Multi-Location Complexity Designed from the ground up for multi-location brands. Features like role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. Enterprise-Ready: SSO, audit logging, HIPAA, SOC 2, GDPR compliance.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 3,923


**Seller Details:**

- **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye)
- **Company Website:** https://www.birdeye.com
- **Year Founded:** 2012
- **HQ Location:** Palo Alto, CA
- **Twitter:** @BirdEye_ (5,234 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2837064/ (1,430 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, Marketing Manager
  - **Top Industries:** Hospital & Health Care, Real Estate
  - **Company Size:** 48% Small-Business, 35% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (1070 reviews)
- Helpful (1068 reviews)
- Review Management (884 reviews)
- Customer Support (748 reviews)
- Features (607 reviews)

**Cons:**

- Missing Features (248 reviews)
- Improvement Needed (173 reviews)
- Review Management (169 reviews)
- Limited Features (150 reviews)
- Learning Curve (143 reviews)

### 21. [Atera](https://www.g2.com/products/atera/reviews)
  The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing IT Autopilot by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. IT Autopilot doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 1,093


**Seller Details:**

- **Seller:** [Atera](https://www.g2.com/sellers/atera)
- **Company Website:** https://www.atera.com
- **Year Founded:** 2011
- **HQ Location:** Tel Aviv
- **Twitter:** @AteraCloud (1,675 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/98739/ (404 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, IT Manager
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 59% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (594 reviews)
- Features (391 reviews)
- Automation (347 reviews)
- Efficiency (284 reviews)
- Remote Access (267 reviews)

**Cons:**

- Missing Features (269 reviews)
- Limited Features (199 reviews)
- Feature Issues (137 reviews)
- Improvement Needed (137 reviews)
- Needs Improvement (117 reviews)

### 22. [Podium](https://www.g2.com/products/podium/reviews)
  Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 2,012


**Seller Details:**

- **Seller:** [Podium](https://www.g2.com/sellers/podium)
- **Company Website:** https://www.podium.com
- **Year Founded:** 2014
- **HQ Location:** Lehi, UT
- **Twitter:** @PodiumHQ (4,193 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/9203219/ (1,544 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, General Manager
  - **Top Industries:** Automotive, Retail
  - **Company Size:** 60% Small-Business, 35% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (393 reviews)
- Helpful (352 reviews)
- Easy Communication (314 reviews)
- Communication (312 reviews)
- Useful (224 reviews)

**Cons:**

- Missing Features (95 reviews)
- Messaging Issues (94 reviews)
- Limited Features (77 reviews)
- Expensive (71 reviews)
- Poor Customer Support (65 reviews)

### 23. [Glia](https://www.g2.com/products/glia/reviews)
  Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 86


**Seller Details:**

- **Seller:** [Glia](https://www.g2.com/sellers/glia)
- **Company Website:** https://www.glia.com/
- **Year Founded:** 2012
- **HQ Location:** New York, New York
- **Twitter:** @GliaInc (1,470 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2687116/ (446 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Banking, Financial Services
  - **Company Size:** 67% Mid-Market, 17% Small-Business


#### Pros & Cons

**Pros:**

- Customer Support (39 reviews)
- Ease of Use (38 reviews)
- Helpful (38 reviews)
- Efficiency (23 reviews)
- Features (23 reviews)

**Cons:**

- Missing Features (14 reviews)
- Integration Issues (9 reviews)
- Poor Customer Support (8 reviews)
- Limited Features (7 reviews)
- Reporting Issues (7 reviews)

### 24. [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact - it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 3,657


**Seller Details:**

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Company Website:** https://www.freshworks.com/
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc (19,034 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,344 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Manager, Owner
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 48% Small-Business, 40% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (351 reviews)
- Features (236 reviews)
- Automation (179 reviews)
- Efficiency (170 reviews)
- Ticket Management (169 reviews)

**Cons:**

- Missing Features (115 reviews)
- Ticketing Issues (93 reviews)
- Ticket Management (93 reviews)
- Limited Features (89 reviews)
- Limitations (83 reviews)

### 25. [Kore.AI](https://www.g2.com/products/kore-ai/reviews)
  Kore.ai, a leader in enterprise AI, accelerates business outcomes from AI with agentic AI applications built on the industry-leading Kore.ai Agent Platform. Its growing catalogue includes pre-built solutions for banking, healthcare, and retail; horizontal applications for IT, HR, and recruiting; and marketplace that help enterprises deploy AI agents quickly across additional industries and use cases. Open and agnostic by design, Kore.ai gives organizations flexibility in choosing AI models, cloud infrastructure, and enterprise systems. Trusted by nearly 500 Global 2000 companies, Kore.ai enables secure, scalable AI adoption worldwide. With its roots grounded in the Enterprise, Kore.ai brings years of experience in AI applications for customer service, workplace productivity and process automation. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando, Kore.ai has a network of offices to support customers in India, the UK, the Middle East, Japan, South Korea, and Europe. Visit Kore.ai to learn more.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 382


**Seller Details:**

- **Seller:** [Kore.ai](https://www.g2.com/sellers/kore-ai-87d44a58-d726-4ac9-9dc4-290730d220bc)
- **Company Website:** https://kore.ai
- **Year Founded:** 2013
- **HQ Location:** Orlando, FL
- **Twitter:** @koredotai (5,656 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3602865/ (1,257 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Associate
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 41% Enterprise, 31% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (209 reviews)
- Features (118 reviews)
- Chatbot Development (98 reviews)
- Integrations (85 reviews)
- Easy Integrations (74 reviews)

**Cons:**

- Learning Curve (47 reviews)
- Usage Limitations (43 reviews)
- Slow Performance (40 reviews)
- Slow Loading (32 reviews)
- Software Bugs (29 reviews)



## Parent Category

[ Agentic AI Software](https://www.g2.com/categories/agentic-ai)