Having used the product extensively, this reviewer highlights the excellent customer support and commitment to innovation. The reviewer has no negative feedback, stating that the service is easy to work with and impactful.
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Posh feels like a partner, not just a vendor. The team listens, moves quickly, and works with us to find what's best for our members and staff. Their virtual assistant takes a big share of the routine requests off our agents. The Knowledge Assistant gives newer agents answers right when they need them, without putting members on hold. And they keep improving the product, so we feel like we're growing with them, not outgrowing them. Review collected by and hosted on G2.com.
Integrating with our contact center platform has taken more hands-on work than we expected. Getting call recordings and transcripts into CoachQA took a lot of back-and-forth, and clearer setup documentation would have helped. Review collected by and hosted on G2.com.
One of the most impressive aspects of Posh Technologies is their adaptability. They demonstrate a remarkable ability to tailor solutions to fit the unique needs of each client. No matter the size or scope of the project, they approach it with the same level of enthusiasm and commitment. Incredible team and easy to use tool Review collected by and hosted on G2.com.
You need to learn how to use it, once you do it's amazing but it might take a few minutes to fet used and be able to use it to its 100% Review collected by and hosted on G2.com.
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