Best AI Agents - Page 15

How Many AI Agents Products Does G2 Track?

Total Products under this Category: 5,022

Category Stats (Oct 2026)

  • Average Rating: 4.64/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: modus (+5.26%) - Among all products in this category, modus recorded the largest rating increase compared to last month

Last updated: October 13, 2026

How Does G2 Rank AI Agents Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 359,600+ Authentic Reviews
  • 5,022+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Agents

G2 Grid® for AI Agents plotting products by satisfaction and market presence

Highlighted products: Salesforce Agentforce, Rippling, ClickUp, Notion, HiBob HRIS, Microsoft Copilot, Insider One, and Retell AI.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=rippling&focus%5B%5D=clickup&focus%5B%5D=notion&focus%5B%5D=hibob-hris&focus%5B%5D=microsoft-copilot-2026-08-27&focus%5B%5D=insider-one&focus%5B%5D=retell-ai)

Persana AI

Persana is an AI Superpowered Sales Intelligence platform for GTM and outbound teams. Backed by YCombinator, dive into the future with Persana AI, your partner in AI-driven sales enhancement. We're here to amplify your sales results and supercharge your revenue. - AI Automations: Uncover high intent leads with data-driven insights. - Boosted Pipeline: Close deals 2x faster with enhanced response rates. - Seamless Integration: Sync with Salesforce, Hubspot, Outreach, and more. - Hyperpersonalization: Craft hundreds of AI-generated emails swiftly. - Unified AI Workflows: Monitor behavior, automate tasks, and harness insights. - Strategic Outreach: Monitor leads, track promotions, and message at scale. 🌟 Benefits: - Target ideal leads with pinpoint analytics. - Optimize marketing spend for top leads. - Enhance conversion rates with instant scoring. - Streamline sales, find decision-makers, and track champions. Join 100s of satisfied users and companies who've transformed their sales approach. Unlock untapped revenue potentials with Persana AI!

Average Rating: 4.6/5.0

Total Reviews: 40

Who Is the Company Behind Persana AI?

  • Seller: Persana AI
  • Year Founded: 2023
  • HQ Location: San Francisco, California, United States
  • Twitter: @PersanaAi
    190 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Consulting
  • Company Size: 78% Small, 23% Medium

What Do G2 Reviewers Say About Persana AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the speed of Persana AI, allowing quick and efficient management of campaigns and profiles.
  • Users value the automation capabilities of Persana AI, enhancing efficiency and personalizing outreach for better engagement.
  • Users highlight the data accuracy of Persana AI, enhancing lead quality and boosting engagement with personalized insights.
  • Users value the exceptional customer service of Persana AI, enhancing their experience with effective support.
  • Users commend the excellent customer support of Persana AI, enhancing their overall experience and satisfaction.
Cons
  • Users note a steep learning curve with Persana AI, requiring time to grasp all features and functionalities.
  • Users face some software bugs in Persana AI, though the support team is quick to resolve issues.
  • Users note the high pricing of Persana AI, but believe its value and potential improvements justify the cost.
  • Users find the learning curve steep, but with support, they gradually adapt to Persana AI's complexities.
  • Users find limited customization in Persana AI impacts their ability to tailor workflows to specific needs.

What Are Recent G2 Reviews of Persana AI?

CBOT

CBOT is an enterprise agentic AI platform that enables organizations to build, deploy, and manage AI agents that communicate across voice and digital channels, take action in enterprise systems, and execute business processes. It brings Voice AI, digital agents, workflow automation, and customer service teams together on one platform, with cloud, private cloud, and fully on-premise deployment options. CBOT's digital employees include TAHSİLDAR for debt collection, GÜVEN for insurance claims, KALYA for quality management and ADİL for emergency response. CBOT builds its own language models and speech technology with deep Turkish support. Customers include Garanti BBVA, İşbank, QNB Finansbank, VakıfBank, Halkbank, Türk Telekom and Pegasus. Specialties Agentic AI, Voice AI, AI Agents, Digital Employees, Enterprise AI, Speech Recognition, Text-to-Speech, LLM, On-premise AI, Debt Collection AI, Contact Center AI

Average Rating: 4.6/5.0

Total Reviews: 12

Who Is the Company Behind CBOT?

  • Seller: CBOT
  • Year Founded: 2017
  • HQ Location: Istanbul, Türkiye
  • Twitter: @cbot_ai
    1,261 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    58 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 42% Large, 33% Medium

What Are Recent G2 Reviews of CBOT?

What Are G2 Users Discussing About CBOT?

Parnidia AI Chatbot Neria

Parnidia AI Chatbot Neria is a multilingual AI-powered customer service and sales automation solution that helps businesses (e-commerce stores, clinics, real estate agencies, and SaaS platforms) provide 24/7 support, capture leads, and increase conversions by leveraging instant responses and business-specific data. Clients report up to 587 % ROI from time saved, 88.6 % satisfaction scores, and significant cost reductions in customer support. What value you get from AI Chatbot? 1. 24/7 Instant Support in 80+ Languages. Neria answers customer questions within ~3 seconds, ensuring global businesses can deliver seamless support at any hour across diverse markets 2. Business‑Data Trained AI. Custom-trained on each client's website, CMS, PDF guides, and warehouse systems, Neria maintains high answer accuracy (~81 %) while minimizing AI hallucinations 3. Lead Capture & Sales Assistance. Beyond support, Neria asks qualifying questions, recommends or compares products, and captures contact info to drive conversions. 4. Order, Booking & Task Automation. Enables users to track orders, book clinic appointments, check product availability, and more with automated workflows. 5. Seamless Integrations. Chatbot easily connects with websites, CMS platforms, e-commerce, and warehouse systems for streamlined operations from chat to fulfillment. 6. Consistent, Empathetic Tone. Neria is designed to write empathetically and positively, Neria maintains customer satisfaction with fatigue‑free, polite interactions Ideal Use Cases Neria is suited for small to mid-sized businesses aiming to scale support and sales without proportionally increasing headcount. Typical use cases include: 1. Virtual storefront assistance: cart abandonment prevention, FAQs, product suggestions. 2. Clinic reception and appointment booking: instant patient support and appointment scheduling. 3. Real estate inquiries: multilingual customer support on listings and property queries. 4. SaaS platforms: onboarding guidance, user support, ticket handling. Custom Setup During setup, Parnidia engineers collaborate with clients to ingest relevant business content and configure AI prompts and integrations tailored to specific workflows. Neria can be launched on live websites and communication channels quickly, transitioning into an analytics portal that enables performance monitoring and constant knowledge base improvements. Our AI engineers focus on accuracy through rigorous RAG (retrieval-augmented generation), human prompt engineering, and ongoing quality assurance.

Average Rating: 5.0/5.0

Total Reviews: 11

Who Is the Company Behind Parnidia AI Chatbot Neria?

  • Seller: Parnidia
  • Year Founded: 2024
  • HQ Location: Palanga, LT
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 55% Medium, 45% Small

What Are Recent G2 Reviews of Parnidia AI Chatbot Neria?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

Ring Jenny

Ring Jenny helps small businesses answer calls when their team is busy, unavailable, or closed. The AI receptionist can answer common questions, collect caller details, book appointments, take messages, and transfer important calls to the right person. Businesses can keep their existing phone number and customise how calls are handled. It is designed for service businesses that want to miss fewer enquiries without hiring another full-time receptionist.

Average Rating: 5.0/5.0

Total Reviews: 10

Who Is the Company Behind Ring Jenny?

Who Uses This Product?

  • Company Size: 90% Small, 10% Medium

What Are Recent G2 Reviews of Ring Jenny?

Autotouch AI

Autotouch AI is a rep-led AI sales engagement platform that helps B2B revenue teams identify the right accounts, prepare them for prospecting, and execute relevant outreach from one connected workspace. Sales teams often rely on separate tools for account lists, research, contact data, sequencing, calling, and task management. Autotouch connects those steps into a single workflow so reps spend less time switching tools and more time having conversations. Teams can use Autotouch to: • Discover new accounts through recurring prospecting and research workflows • Prioritize accounts using configurable ICP criteria and supporting evidence • Automate structured account and buyer research with Research Tables • Find verified work emails and phone numbers through multi-provider waterfall enrichment • Build multichannel sequences across email, calls, LinkedIn, waits, and custom tasks • Generate AI-assisted drafts and call preparation grounded in current account research • Give reps a prioritized task queue with the account, buyer, rationale, and next action together • Call prospects using the built-in sales dialer • Keep relevant enrichment and completed outreach activity visible in the CRM Autotouch Research Tables turn static account lists into structured, actionable workspaces. Teams can define the questions they want answered, apply their own account-scoring criteria, and retain the evidence behind every priority. This helps reps understand not only which accounts to work, but why an account is worth their attention. For contact enrichment, Autotouch checks multiple data providers in sequence instead of relying on a single database. This increases coverage for work emails and phone numbers while retaining provider and verification information. Once an account is ready, teams can build coordinated email, call, and LinkedIn sequences. Research and contact context flow into the rep’s tasks, AI-assisted drafts, and call preparation, reducing the need to reopen tabs or copy research into separate documents. The built-in dialer lets reps complete calls from the same workflow they use to manage the rest of their outreach. Autotouch integrates with Attio, HubSpot, and Salesforce. CRM accounts and contacts can participate in research, prioritization, enrichment, and engagement workflows, while relevant updates and completed activity remain available to the broader revenue team. Unlike autonomous AI SDR products, Autotouch is designed around human sellers. AI prepares the targeting, research, contact data, messaging, and next actions, while reps remain responsible for reviewing the context and owning the conversation. Autotouch is best suited for lean B2B sales and revenue teams that want to consolidate account prioritization, research, enrichment, sequencing, and rep execution without adding more disconnected point solutions.

Average Rating: 5.0/5.0

Total Reviews: 15

Who Is the Company Behind Autotouch AI?

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 93% Small

What Do G2 Reviewers Say About Autotouch AI?

AI-generated summary from verified user reviews

Pros
  • Users find Autotouch AI super easy to use, making it perfect for smaller teams without unnecessary complexity.
  • Users find Autotouch AI to be super easy to use, perfectly fitting their small team's needs without unnecessary features.

What Are Recent G2 Reviews of Autotouch AI?

Dot Assist

Dot Assist is an AI customer agent built for e-commerce brands selling on marketplaces like Trendyol and Hepsiburada. It understands your products, brand tone, and past Q&A to answer product questions instantly and accurately—24/7. By turning high-intent shopper questions into fast, reliable responses, Dot Assist improves customer experience, boosts store ratings, and increases conversion rates without adding manual workload.

Average Rating: 4.9/5.0

Total Reviews: 11

Who Is the Company Behind Dot Assist?

  • Seller: Usersdot
  • Year Founded: 2020
  • HQ Location: Sarıyer, İstanbul
  • LinkedIn® Page: www.linkedin.com
    27 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 25% Small

What Are Recent G2 Reviews of Dot Assist?

Alisha - AI SDR

Alisha AI SDR is a Generative AI-based sales prospecting tool. It helps B2B sales teams automate their entire cold email outbound sales. The product assists you in managing all of these: 1. Generate intent-based Leads using Natural Language chat 2. Hyper-personalize email body with references from LinkedIn and web 3. Omni-channel outreach from email and LinkedIn for better engagement and conversion 4. Automated Scheduling by sending warm email invites across time zones 5. Available 24/7 6. Manage CRM entries and hygiene 7. Metric engine and dashboard for your campaign performances

Average Rating: 4.9/5.0

Total Reviews: 13

Who Is the Company Behind Alisha - AI SDR?

  • Seller: Floworks AI
  • Year Founded: 2021
  • HQ Location: Bengaluru, IN
  • Twitter: @FloworksAI
    109 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    60 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 77% Medium, 23% Small

What Do G2 Reviewers Say About Alisha - AI SDR?

AI-generated summary from verified user reviews

Pros
  • Users praise the automation features of Alisha - AI SDR, which streamline campaign setup and enhance outreach efficiency.
  • Users commend the 24/7 customer support of Alisha - AI SDR, ensuring quick and effective assistance at all times.
  • Users find lead generation through hyper-personalization exceptional, maximizing engagement across multiple channels effortlessly.
  • Users value the hyper-personalization of Alisha, enhancing communication through contextual, automated messages and lead generation.
  • Users rave about exceptional pricing and ROI of Alisha - AI SDR, with rapid setup and automated processes.
Cons
  • Users find difficult navigation in Alisha, making lead research using AI prompts a time-consuming process.
  • Users find the learning curve challenging, as the interface for finding contacts is not intuitive and requires adjustment.
  • Users experience slow loading when prompting, which delays obtaining accurate email content effectively.

What Are Recent G2 Reviews of Alisha - AI SDR?

Hiver in Gmail

Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone involved works from the same picture. - Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams can configure ticket fields and define SLAs in natural language, while built-in audit trails keep work accountable and reporting-ready. -AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather relevant context, follow your team’s procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed. - AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team’s tone, recommends next steps, and takes directed actions, such as updating Salesforce or retrieving information from Confluence. Your team stays in control, reviewing and approving what goes out. - Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI turns resolved conversations into help center articles and flags existing content when it becomes outdated or conflicts with how your team actually resolves issues. - Integrations & Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps. Teams can build workflows, define triage rules, and trigger actions across connected systems using natural language. - Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual. It also tracks quality and customer health, and surfaces trends across conversations. Your team can query the data in natural language, inside Hiver or through MCP. - Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, while AI Agents and your team use that intelligence to make every interaction more informed, relevant, and personal. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on.

Average Rating: 4.6/5.0

Total Reviews: 1,261

Who Is the Company Behind Hiver in Gmail?

  • Seller: Hiver
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • Twitter: @hiverhq
    5,617 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    276 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 66% Small, 27% Medium

What Do G2 Reviewers Say About Hiver in Gmail?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Hiver in Gmail, facilitating efficient communication and task assignments.
  • Users love the seamless team collaboration Hiver provides, enhancing organization and communication for remote teams.
  • Users find Hiver's email management system invaluable for effectively overseeing communication in remote teams.
  • Users praise Hiver for its streamlined communication, facilitating efficient collaboration within Gmail for their teams.
  • Users highlight the seamless collaboration capabilities of Hiver, enhancing team communication and productivity in Gmail.
Cons
  • Users experience email issues with Hiver in Gmail, including glitches, long loading times, and challenges in data retrieval.
  • Users feel there are missing features in Hiver, expressing a desire for enhancements and better email management tools.
  • Users express frustration with limited features in Hiver, impacting efficiency, especially for organizations with varied work schedules.
  • Users experience occasional slow loading times with Hiver in Gmail, which can affect their efficiency during tasks.
  • Users often face bug issues with Hiver, experiencing slowdowns and frequent disconnects that hinder efficiency.

What Are Recent G2 Reviews of Hiver in Gmail?

Athena AI

Athena AI emerges as a powerful and versatile AI-powered chatbot and messaging platform meticulously engineered to empower businesses in automating and enhancing their customer interactions. Operating across a multitude of digital channels - including Facebook, Instagram, WhatsApp, Telegram, and proprietary website widgets - Athena AI offers a centralized solution for managing and scaling customer communication. By leveraging sophisticated artificial intelligence, the platform enables businesses of all sizes to design bespoke conversational experiences, train a virtual assistant on a unique knowledge base, and deploy it to manage lead conversion and support inquiries 24/7. This not only streamlines operations but also fosters a consistent and engaging brand voice across all points of customer contact

Average Rating: 4.9/5.0

Total Reviews: 20

Who Is the Company Behind Athena AI?

  • Seller: Athena AI
  • Year Founded: 2023
  • HQ Location: London, GB
  • Twitter: @athenachatai
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 70% Medium, 35% Small

What Are Recent G2 Reviews of Athena AI?

Kinfolk platform

Kinfolk is an AI Workforce Operations platform that resolves HR and IT requests for employees directly in Slack. Built for companies of 500–5,000+ employees, Kinfolk is for People Ops and IT teams overwhelmed by repetitive tickets and requests. With Kin, our AI agent, employees get instant answers and actions, HR reclaims 45 days per year for strategic work, no extra hiring required.

Average Rating: 4.8/5.0

Total Reviews: 14

Who Is the Company Behind Kinfolk platform?

  • Seller: Kinfolk
  • Year Founded: 2023
  • HQ Location: London, GB
  • LinkedIn® Page: www.linkedin.com
    14 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 57% Medium, 43% Large

What Are Recent G2 Reviews of Kinfolk platform?

GPTBots.ai

GPTBots.ai is an enterprise AI agent platform designed to enhance efficiency and reduce costs by providing end-to-end AI solutions tailored for various business needs. This innovative platform specializes in deploying AI agents across critical business areas, including customer service, lead generation, enterprise search, and data insights. By leveraging the power of AI, GPTBots.ai empowers organizations to thrive in an increasingly competitive, AI-driven landscape. The platform is particularly beneficial for medium to large enterprises seeking to optimize their operations and improve customer interactions. With its versatile applications, GPTBots.ai caters to a diverse range of industries, from retail and finance to healthcare and technology. Businesses can utilize the platform to streamline processes, enhance customer engagement, and gain valuable insights from data, ultimately driving growth and innovation. One of the standout features of GPTBots.ai is its powerful and flexible AI agent development framework. This framework allows organizations to rapidly construct customizable AI agents that can be tailored to meet specific business scenarios. Whether a company needs a chatbot for customer support or an AI-driven tool for lead generation, GPTBots.ai provides the necessary tools to create and deploy these agents efficiently. The platform also supports comprehensive end-to-end delivery solutions, ensuring that businesses receive expert guidance throughout the entire process, from design to implementation. Moreover, GPTBots.ai prioritizes accessibility and security, making it easier for enterprises to integrate AI into their existing workflows. The platform offers private deployment options, ensuring that sensitive data remains secure while still benefiting from the advantages of AI technology. By facilitating seamless integration with current tools and systems, GPTBots.ai helps organizations harness the full potential of AI without disrupting their established operations. In summary, GPTBots.ai stands out in the enterprise AI landscape by offering a robust solution that combines flexibility, expert support, and a focus on security. By enabling businesses to develop and deploy customized AI agents, the platform not only enhances operational efficiency but also positions organizations to lead in the evolving digital economy.

Average Rating: 4.8/5.0

Total Reviews: 70

Who Is the Company Behind GPTBots.ai?

Who Uses This Product?

  • Top Industries: Computer Software, Accounting
  • Company Size: 50% Medium, 40% Small

What Do G2 Reviewers Say About GPTBots.ai?

AI-generated summary from verified user reviews

Pros
  • Users find GPTBots.ai simple and easy to use, benefiting from rich features and helpful guidelines for integration.
  • Users value the versatile features of GPTBots.ai, enhancing integration with various data formats and real-time support.
  • Users value the prompt and supportive customer service of GPTBots.ai, enhancing their overall experience significantly.
  • Users find GPTBots.ai to be highly effective for boosting team efficiency across various tasks and operations.
  • Users value the easy integrations of GPTBots.ai, enhancing workflow by simplifying access to crucial information.
Cons
  • Users are frustrated by the limited availability of free plugins, hindering their overall experience with GPTBots.ai.
  • Users face insufficient documentation, making it challenging to use GPTBots.ai effectively and find necessary support.
  • Users find the poor documentation of GPTBots.ai frustrating, as it lacks completeness and clarity.
  • Users find the limited language support inconvenient, especially due to lack of Spanish and few available plugins.
  • Users often experience poor understanding from GPTBots.ai, leading to frustration and ineffective communication.

What Are Recent G2 Reviews of GPTBots.ai?

Outcraft AI

Outcraft AI is the autonomous revenue engine built to drive growth across the entire customer lifecycle. We replace static automation and slow follow-ups with a proactive AI platform that engages leads exactly when action matters most. By seamlessly connecting to your existing CRM, commerce, marketing, communication, and sales stack, Outcraft AI triggers real-time, omnichannel workflows across human-like voice AI, SMS, email, and WhatsApp. Outcraft AI supports integrations with Salesforce, HubSpot, Shopify, Klaviyo, Attio, Microsoft Dynamics, Slack, Gmail, and Custom API, making it easy to connect your customer data, lead sources, and revenue workflows in one place. For B2B SaaS teams, our platform converts inbound leads instantly, drives user activation, and prevents churn without the need to increase SDR headcount. For B2C and e-commerce brands, Outcraft AI recovers abandoned checkouts, manages failed payments, and drives post-purchase upsells, capturing revenue that traditional email and SMS flows miss. With support for over 40 languages, Outcraft AI is built for one outcome: maximizing your revenue moments autonomously.

Average Rating: 4.8/5.0

Total Reviews: 14

Who Is the Company Behind Outcraft AI?

Who Uses This Product?

  • Company Size: 93% Small, 7% Medium

What Are Recent G2 Reviews of Outcraft AI?

Sprinklr Service

Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice. The result is a seamless, consistent brand experience for customers and a single, context-rich view of every interaction for agents, helping enterprises resolve issues faster and scale support without stitching together siloed point solutions. Key Features Omnichannel Contact Center: Maintain a single, context-rich conversation across 30+ voice, social, and digital channels, with channel-less service as customers move between touchpoints AI-Powered Routing: Sprinklr AI automatically classifies incoming queries by intent, urgency, and sentiment, auto-prioritizes critical issues, and routes them to the best-suited agent. Sprinklr's Conversational AI Agents and Chatbots: Deploy Sprinklr AI Agents to automate routine tasks, handle FAQs, and power AI-driven IVR and bot automation in your brand voice. Agent Copilot: Empower agents with AI-driven guidance that surfaces potential resolutions, summarizes cases, suggests replies, and automates post-call tasks to cut average handle time. Live Chat and Messaging: Deliver real-time support with co-browsing and video commerce on your website and mobile apps. Channel-less Service: Enable seamless conversations even as customers move from one channel to another, keeping full context intact throughout the journey. Knowledge Management and Self-service: Power self-service and knowledge bases to reduce service costs and deflect routine queries. Workforce Management: Support agent scheduling, adherence, and forecasting for efficient contact center operations. Comprehensive Channel Suite: Includes Inbound and Outbound Contact Center, Social Customer Service across 25+ social channels, Live Chat with co-browsing and video commerce, and Sprinklr VoiceConnect for carrier-grade voice. Real-time Supervisor and Admin Tools: Monitor agent performance in real time, deliver targeted coaching, and easily manage workflows, channels, and operations with minimal overhead. AI-powered Quality and Coaching: Sprinklr AI scores 100% of interactions, ensures compliance, and enables real-time coaching for continuous improvement. Enterprise Integrations: Connects with CRM and ticketing systems (Salesforce, Dynamics 365, Jira, etc.), voice and messaging platforms (Twilio, Ozonetel, CloudTalk), and more, with a robust API layer and Marketplace connectors. Recognized leader: Named a Strong Performer in The Forrester Wave: Contact-Center-As-A-Service Platforms, Q2 2025, a Leader in The Forrester Wave: Conversational AI For Customer Service, Q2 2024, Digital Customer Interaction Solutions, Q2 2024, and recognized as a Contact Center Leader by G2.

Average Rating: 4.3/5.0

Total Reviews: 695

Who Is the Company Behind Sprinklr Service?

  • Seller: Sprinklr
  • Company Website:
  • Year Founded: 2009
  • HQ Location: New York
  • Twitter: @Sprinklr
    38,047 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9,888 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Social Media Manager, Community Manager
  • Top Industries: Consumer Services, Marketing and Advertising
  • Company Size: 41% Large, 31% Medium

What Do G2 Reviewers Say About Sprinklr Service?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Sprinklr Service, finding it simple and powerful for enhancing customer experience.
  • Users value the user-friendly interface of Sprinklr Service, simplifying social media management with customizable features and convenience.
  • Users value the comprehensive services offered by Sprinklr, appreciating the seamless integration and professional support from the team.
  • Users value the efficiency of Sprinklr Service, seamlessly managing multiple channels within a single interface.
  • Users commend the excellent customer support of Sprinklr Service, highlighting its responsiveness and commitment to enhancing user experience.
Cons
  • Users find the complexity of Sprinklr Service overwhelming, especially when dealing with extensive features and user management issues.
  • Users experience a steep learning curve with Sprinklr Service, requiring significant training for effective usage.
  • Users note missing features in Sprinklr Service, requiring native posting and affecting overall workflow efficiency.
  • Users experience slow loading times in Sprinklr Service, impacting efficiency while fetching keywords and creating cases.
  • Users find the steep learning curve of Sprinklr Service challenging, requiring extensive training and support to navigate effectively.

What Are Recent G2 Reviews of Sprinklr Service?

NICE CXone

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

Average Rating: 4.3/5.0

Total Reviews: 1,604

Who Is the Company Behind NICE CXone?

  • Seller: NiCE
  • Year Founded: 1986
  • HQ Location: Hoboken, New Jersey
  • Twitter: @NICELtd
    14,655 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14,296 employees on LinkedIn®
  • Ownership: NASDAQ: NICE

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Service Agent
  • Top Industries: Consumer Services, Information Technology and Services
  • Company Size: 52% Medium, 34% Large

What Do G2 Reviewers Say About NICE CXone?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive interface of NICE CXone, making it simple for new employees to adapt quickly.
  • Users appreciate the intuitive interface and comprehensive features of NICE CXone, enhancing customer service and usability.
  • Users value the intuitive interface and easy implementation of NICE CXone, enhancing overall efficiency and user experience.
  • Users find the intuitive interface of NICE CXone easy for new employees, enhancing overall customer service effectiveness.
  • Users praise the intuitive interface of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience.
Cons
  • Users often face call issues with NICE CXone, experiencing dropped calls and difficulty changing agent status during critical moments.
  • Users experience frequent technical issues with lag, crashes, and outages, disrupting their workflow and impacting performance.
  • Users struggle with the steep learning curve of NICE CXone, highlighting the need for improved training resources.
  • Users express frustration with the missing features in NICE CXone, particularly the lack of integrated tools and supervisor mode.
  • Users consistently face poor customer support, especially in accessing billing and getting timely technical assistance.

What Are Recent G2 Reviews of NICE CXone?

What Are G2 Users Discussing About NICE CXone?

Pardot (by Salesforce)

Pardot, now known as Marketing Cloud Account Engagement, is Salesforce's B2B marketing automation platform designed to streamline and enhance marketing efforts for businesses. It enables organizations to automate routine marketing tasks, create targeted email campaigns, and manage leads effectively, all while integrating seamlessly with Salesforce's CRM system. This integration ensures that both marketing and sales teams have access to unified data, facilitating better collaboration and more efficient lead conversion processes. Key Features and Functionality: - Email Marketing Automation: Craft and deploy personalized email campaigns using customizable templates and automated workflows, ensuring timely and relevant communication with prospects. - Lead Management: Utilize advanced lead scoring and grading systems to prioritize prospects based on their engagement and fit, enabling sales teams to focus on the most promising leads. - Engagement Programs: Develop and automate multi-step nurturing campaigns that guide prospects through the sales funnel with tailored content and interactions. - Analytics and Reporting: Access comprehensive reports and dashboards to measure campaign performance, track ROI, and gain insights into customer behavior and preferences. - CRM Integration: Achieve a unified view of customer data by integrating seamlessly with Salesforce CRM, allowing for synchronized data and streamlined workflows between marketing and sales departments. Primary Value and Solutions Provided: Marketing Cloud Account Engagement addresses the challenge of aligning marketing and sales efforts by providing a centralized platform that automates marketing tasks and offers deep insights into prospect behavior. By automating lead nurturing and scoring, it ensures that sales teams engage with well-qualified leads at the optimal time, increasing the likelihood of conversion. The platform's robust analytics capabilities enable businesses to measure the effectiveness of their marketing campaigns, optimize strategies, and demonstrate clear ROI. Ultimately, it empowers organizations to build stronger, more personalized relationships with their prospects, driving growth and enhancing customer satisfaction.

Average Rating: 3.6/5.0

Total Reviews: 12

Who Is the Company Behind Pardot (by Salesforce)?

Who Uses This Product?

  • Company Size: 50% Medium, 25% Large

What Are Recent G2 Reviews of Pardot (by Salesforce)?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated