Level AI
Level AI is the intelligence and orchestration layer for customer experience. We analyze 100% of customer interactions across voice, chat, email, and messaging to turn unstructured conversations into measurable insights and automation. From Voice of Customer and journey insights to automated quality, real-time coaching, and AI agents, Level AI helps teams improve customer outcomes, operational performance, and profitable growth.
Average Rating: 4.6/5.0
Total Reviews: 212
Who Is the Company Behind Level AI?
- Seller: Level AI
- Year Founded: 2018
- HQ Location: Mountain View, US
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Twitter: @TheLevelAI
204 Twitter followers -
LinkedIn® Page: www.linkedin.com
221 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Quality Analyst, Supervisor
- Top Industries: Consumer Services, Food & Beverages
- Company Size: 56% Medium, 33% Large
What Do G2 Reviewers Say About Level AI?
AI-generated summary from verified user reviews
Pros
- Users appreciate the ease of use of Level AI, facilitating quick access to transcripts and customization options.
- Users find Level AI's smooth assistance and layout extremely helpful for enhancing customer interactions and QA processes.
- Users highlight the enhanced efficiency in accessing and analyzing customer interactions, significantly improving support processes.
- Users appreciate the clean and intuitive interface of Level AI, enhancing efficiency and user experience.
- Users commend the accurate and context-aware responses of Level AI, significantly enhancing customer interactions and satisfaction.
Cons
- Users find the inaccuracy in AI QA scores frustrating, as it hampers effective monitoring and evaluation processes.
- Users express frustration with the slow performance of Level AI, impacting real-time updates and monitoring efficiency.
- Users express frustration with accuracy issues in AI QA scores, impacting overall evaluation efficiency and clarity.
- Users experience occasional translation accuracy issues, especially with accents, affecting the quality of insights derived.
- Users experience AI inaccuracy issues, leading to trust problems with transcripts and delayed call monitoring.
What Are Recent G2 Reviews of Level AI?
"Our Level AI Partnership has been a magical experience!"
Rating: 4.5/5.0 stars
— Aaron H.
"Efficient Call Review with Handy Transcription, Needs Enhanced Details"
Rating: 4.0/5.0 stars
— Verified User in Consumer Services
What Are G2 Users Discussing About Level AI?
- What is LevelAI used for? - 1 comment

