# Best Enterprise AI Agents

## How Many AI Agents Products Does G2 Track?

**Total Products under this Category:** 3,299

### Category Stats (Aug 2026)

- **Average Rating:** 4.62/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Parloa (+14.43%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank AI Agents Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 288,900+ Authentic Reviews
- 3,299+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for AI Agents
 ![G2 Grid® for AI Agents plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-agents/grids.png?focus%5B%5D=1408921&focus%5B%5D=1594735&focus%5B%5D=43119&focus%5B%5D=1408919&focus%5B%5D=90225&focus%5B%5D=340&focus%5B%5D=1384736&focus%5B%5D=574)

Highlighted products: Salesforce Agentforce, Microsoft Copilot, Insider One, ServiceNow AI Agents, Qualified, Agentforce Marketing (formerly Salesforce Marketing Cloud), Profound, and Zendesk for Customer Service.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=microsoft-microsoft-copilot&focus%5B%5D=insider-one&focus%5B%5D=servicenow-ai-agents&focus%5B%5D=qualified&focus%5B%5D=agentforce-marketing-formerly-salesforce-marketing-cloud&focus%5B%5D=profound&focus%5B%5D=zendesk-for-customer-service&segment=enterprise)

**Sponsored**

### SuperAnnotate

SuperAnnotate bridges the gap between cutting-edge AI innovation and the high-quality human data that powers it - helping advanced AI teams build more intelligent models. With a global network of thousands of rigorously vetted experts, ethical and scalable managed operations, precise talent matching, and purpose‑built technology, SuperAnnotate delivers full project visibility and unmatched data quality. SuperAnnotate powers complex annotation, evaluation, and reinforcement learning workflows to build, evaluate and align frontier AI. Trusted by innovators like Databricks, IBM and ServiceNow - and backed by NVIDIA, Dell Technologies Capital, Databricks Ventures, Cox Enterprises, and Lionel Messi’s Play Time VC - SuperAnnotate enables the world’s top AI teams to build responsible and state‑of‑the‑art models with human data.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1010752&secure%5Bchosen_at%5D=2026-08-23T22%3A58%3A06Z&secure%5Bdisplayable_resource_id%5D=1010752&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1010752&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=128515&secure%5Bresource_id%5D=1010752&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-agents%2Fenterprise&secure%5Btoken%5D=3bed10fbb368a213e6ccc9db0e79a916162389be9ef5a9da3978ebc94d3b2bd3&secure%5Burl%5D=https%3A%2F%2Fwww.superannotate.com%2Frequest-demo&secure%5Burl_type%5D=custom_url)

### [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)

Salesforce Agentforce is an enterprise agentic AI software platform that helps organizations build, deploy, manage, and govern AI agents that can autonomously assist customers, employees, and partners across digital and voice channels. Agentforce is designed for enterprises that want to operationalize AI agents at scale while maintaining control, security, and trust. It brings together humans, applications, AI models, and business data into a unified system where agents can reason, take action, and collaborate with people. The platform supports the full agent lifecycle—from creation and testing to deployment, supervision, and continuous improvement—using both low-code and pro-code tools. Agentforce is used by teams across customer service, sales, IT, operations, HR, marketing, and industry-specific workflows. Agentforce enables organizations to deploy AI agents that work continuously, execute business logic, and integrate with existing systems. Agents can handle structured and unstructured data, reason through complex tasks, and hand off to humans when needed. Key capabilities and components include: - Agent development and orchestration tools that support building, testing, deploying, supervising, and scaling AI agents using conversational, low-code, and pro-code experiences. - Hybrid reasoning architecture that combines deterministic workflows with large language model (LLM) reasoning to ensure predictable execution while handling nuance and natural language interactions. - Multichannel and voice support, allowing agents to engage users across web, mobile, chat, and phone with consistent behavior and brand-aligned voice experiences. - Intelligent Context processing, which extracts and structures information from unstructured and multimodal data sources so agents can respond accurately and take relevant actions. - Lifecycle management and supervision, including batch testing, performance monitoring, and tools to refine agent behavior over time. Agentforce includes built-in trust, governance, and security features to support enterprise requirements: - Configurable guardrails to reduce hallucinations, bias, and off-topic responses. - Data protection and governance controls such as grounding, access controls, auditability, and privacy safeguards. - Enterprise-grade reliability and compliance, built on the broader Salesforce platform. Common use cases include customer support automation, sales development, employee support, deep research tasks, coaching and learning, product recommendations, appointment scheduling, and event or attendee support. Agentforce can also be tailored for industry-specific workflows by leveraging existing data models, APIs, and business logic. Overall, Salesforce Agentforce is an enterprise agentic AI platform for organizations seeking to deploy trusted, autonomous digital labor that integrates with their existing systems and operates at scale.

**Average Rating:** 4.3/5.0

**Total Reviews:** 1,165

#### Who Is the Company Behind Salesforce Agentforce?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** www.salesforce.com
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Salesforce Developer, Salesforce Administrator
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 39% Medium, 31% Large

#### What Are Recent G2 Reviews of Salesforce Agentforce?

**["Agentforce + Data Cloud Integration Makes Lead Qualification Easy"](https://www.g2.com/survey_responses/salesforce-agentforce-review-13197506)**

**Rating:** 4.0/5.0 stars

_— Vishal S._

[Read full review](https://www.g2.com/survey_responses/salesforce-agentforce-review-13197506)

**["Agentforce Makes Enterprise AI with Salesforce Truly Headless"](https://www.g2.com/survey_responses/salesforce-agentforce-review-12717613)**

**Rating:** 4.0/5.0 stars

_— Manjunath G._

[Read full review](https://www.g2.com/survey_responses/salesforce-agentforce-review-12717613)

### [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews)

Microsoft Copilot is an advanced AI-powered assistant designed to enhance productivity and streamline workflows across various Microsoft applications. By integrating seamlessly with tools like Word, Excel, PowerPoint, and Teams, Copilot offers intelligent suggestions, automates repetitive tasks, and provides real-time insights, enabling users to work more efficiently and creatively. Key Features and Functionality: - Intelligent Assistance: Copilot leverages advanced AI to understand context and provide relevant suggestions, helping users draft documents, create presentations, and analyze data more effectively. - Automation of Repetitive Tasks: By automating routine processes, Copilot reduces manual effort, allowing users to focus on more strategic activities. - Seamless Integration: Copilot integrates smoothly with Microsoft 365 applications, ensuring a cohesive user experience without the need for additional software. - Real-Time Collaboration: Enhances teamwork by offering real-time suggestions and insights during collaborative sessions in applications like Teams. - Data-Driven Insights: Analyzes data to provide actionable insights, aiding in informed decision-making and strategy development. Primary Value and User Benefits: Microsoft Copilot addresses the common challenges of time-consuming tasks and information overload by providing intelligent automation and insights. Users benefit from increased efficiency, reduced manual workload, and enhanced creativity. By streamlining workflows and offering real-time assistance, Copilot empowers professionals to focus on high-value tasks, ultimately driving productivity and innovation within organizations.

**Average Rating:** 4.4/5.0

**Total Reviews:** 301

#### Who Is the Company Behind Microsoft Copilot?

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft  
13,091,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9458f51bd6ded48ad432a804f19ad736469f007787569b63827154231c315630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrosoft%2F&secure%5Burl_type%5D=linkedin_company_website)  
231,632 employees on LinkedIn®
- **Ownership:** MSFT

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Project Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 35% Small, 34% Large

#### What Do G2 Reviewers Say About Microsoft Copilot?

_AI-generated summary from verified user reviews_

##### Pros

- Users find **Microsoft Copilot's ease of use** impressive, enhancing their experience with its user-friendly interface and functionality.
- Users praise Microsoft Copilot for its **efficiency** in automating simple tasks, allowing focus on more complex work.
- Users find Microsoft Copilot to be **incredibly helpful** , enhancing productivity by automating tasks and generating ideas efficiently.
- Users value the **seamless integration** of Microsoft Copilot with internal databases and Microsoft 365 apps, boosting productivity effectively.
- Users value the **seamless integration** of Microsoft Copilot with Microsoft 365, enhancing productivity through intelligent assistance.

##### Cons

- Users experience **inaccuracy** in responses from Copilot, often requiring multiple prompts for desired results and context awareness.
- Users experience **poor understanding** in Microsoft Copilot, receiving slow and generic responses that lack context and precision.
- Users find the **limited chat sessions** with Microsoft Copilot restrictive and desire more accuracy and creativity.
- Users experience **accuracy issues** with Microsoft Copilot, reporting frequent inaccuracies and challenges in content generation.
- Users find the **limitations in chat functionality** and accuracy of Microsoft Copilot to hinder its effectiveness.

#### What Are Recent G2 Reviews of Microsoft Copilot?

**["Seamless MicoSoft + MicroSoft365 Integration That Saves Time"](https://www.g2.com/survey_responses/microsoft-copilot-review-13084839)**

**Rating:** 5.0/5.0 stars

_— Sukirti K._

[Read full review](https://www.g2.com/survey_responses/microsoft-copilot-review-13084839)

**["Boosts Productivity and Creativity Within Microsoft Apps"](https://www.g2.com/survey_responses/microsoft-copilot-review-11946877)**

**Rating:** 4.0/5.0 stars

_— William Adrian C._

[Read full review](https://www.g2.com/survey_responses/microsoft-copilot-review-11946877)

### [Insider One](https://www.g2.com/products/insider-one/reviews)

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. Insider One provides the ultimate vendor experience, proven in fifteen industries and more than 30 countries for more than a decade, to help teams be first, be focused, and be progressive, redefining what it means to lead in customer engagement. Trusted by 2,000+ customers, including some of the world’s most loved brands like Samsung, L’Oréal, Unilever, Allianz, ING Group, Toyota, Singapore Airlines, and GAP, to accelerate growth, build customer love, and become a market leader. Loved by customers, recognized by analysts, Insider One is the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need, including AI, Customer Data Management, Cross-Channel Journey Orchestration, and Personalization, offering brands unrivaled product excellence within a single consolidated platform. Accolades include: Leader in the IDC MarketScape: Worldwide AI-Enabled Marketing Platforms for Enterprise Companies 2025 2025 Leader in the Gartner Magic Quadrant for Personalization Engines #1 Customer Choice: 2025 Gartner Voice of the Customer for Personalization Engines Leader in the Forrester Wave for Experience Optimization Platforms, Q4 2024 The Gartner Customers’ Choice for Multichannel Marketing Hubs in 2025 The #1 G2 Leader in 11 categories, including CDP, Personalization Engines, Mobile Marketing, Customer Journey Analytics, SMS Marketing, WhatsApp Marketing, eCommerce Search, and eCommerce Personalization, with a perfect 100/100 user satisfaction score. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. The company is woman-founded and predominantly women-owned, with 70% of senior executive roles, including the CEO, CMO, CHRO, and CFO, held by women. Through initiatives such as 100 Cities, 100 Projects, Young Engineers Club, SheCodes, and SheLeads, Insider One continues to expand its positive impact across global communities, driving opportunities, inclusion, education, and equity for this and future generations."

**Average Rating:** 4.8/5.0

**Total Reviews:** 1,398

#### Who Is the Company Behind Insider One?

- **Seller:** [Insider One](https://www.g2.com/sellers/insider-one)
- **Company Website:** useinsider.com
- **Year Founded:** 2012
- **HQ Location:** Global
- **Twitter:** @insiderone  
1 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cc5febfc674fa3d396df115be1610fac42b8540af4d7e83ca7710300617575b2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finsiderone%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,530 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Digital Marketing Specialist, Marketing Manager
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 46% Medium, 28% Small

#### What Do G2 Reviewers Say About Insider One?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Insider One, appreciating quick campaign edits and automated notifications for better engagement.
- Users value the **customer engagement features** of Insider One, enabling personalized communications that boost interaction and conversion.
- Users value the **personalized experience** offered by Insider One, enhancing customer engagement across various channels.
- Users value the **high engagement** capabilities of Insider One, enhancing communication through personalized and timely interactions.
- Users are highly satisfied with the **proactive support** from the Customer Success team, enhancing their overall experience.

##### Cons

- Users find the **learning curve steep** due to numerous features, but support helps manage the complexities.
- Users find the **difficult learning** process challenging due to the platform's complexity and steep learning curve.
- Users find the **time-consuming setup process** for campaigns and surveys frustrating and often delays execution.
- Users find a **high learning curve** with Insider One, making initial use challenging despite eventual appreciation of its tools.
- Users face **integration issues** with Insider One, finding the process time-consuming and overly complex due to technical requirements.

#### What Are Recent G2 Reviews of Insider One?

**["Insider One unifies data and channels with a truly fluid Journey Orchestration"](https://www.g2.com/survey_responses/insider-one-review-13037392)**

**Rating:** 5.0/5.0 stars

_— Gabriel A._

[Read full review](https://www.g2.com/survey_responses/insider-one-review-13037392)

**["Insider's journeys and recommendations lifted our CTR to 11% and helped us generate 10,000+ leads"](https://www.g2.com/survey_responses/insider-one-review-13213232)**

**Rating:** 5.0/5.0 stars

_— Jamal eddine Z._

[Read full review](https://www.g2.com/survey_responses/insider-one-review-13213232)

#### What Are G2 Users Discussing About Insider One?

- [Do you recommend connecting Insider with Yotpo?](https://www.g2.com/discussions/do-you-recommend-connecting-insider-with-yotpo) - 1 comment
- [Can we decide which campaigns need to be prioritized more when users are eligible for multiple journeys and can receive multiple messages?](https://www.g2.com/discussions/can-we-decide-which-campaigns-need-to-be-prioritized-more-when-users-are-eligible-for-multiple-journeys-and-can-receive-multiple-messages) - 1 comment
- [Does Insider offer predictive segments to target users?](https://www.g2.com/discussions/does-insider-offer-predictive-segments-to-target-users) - 1 comment
- [Is it possible to send personalized product recommendations on web push?](https://www.g2.com/discussions/is-it-possible-to-send-personalized-product-recommendations-on-web-push) - 1 comment
- [How can Insider help personalize experiences while respecting customers’ privacy?](https://www.g2.com/discussions/how-can-insider-help-personalize-experiences-while-respecting-customers-privacy) - 1 comment

### [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews)

ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 350+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps. They execute work across any system in your enterprise, governed by your policies at every step. Choose from out-of-the-box AI agents or build custom ones with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. Users can talk, chat, or use voice with ServiceNow Otto, their AI assistant for work, to make requests and get work done. ServiceNow Otto then routes the request to the right AI agent or specialist, and hands back the result. AI specialists are AI agents that execute entire job functions end to end, like an IT specialist or HR generalist. For over 20 years, ServiceNow has powered work for the world's leading companies. 90% of the Fortune 500 trust ServiceNow, powering 100 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow.

**Average Rating:** 4.3/5.0

**Total Reviews:** 450

#### Who Is the Company Behind ServiceNow AI Agents?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** www.servicenow.com
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 35% Large, 17% Medium

#### What Do G2 Reviewers Say About ServiceNow AI Agents?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **efficiency** of ServiceNow AI Agents, streamlining workflows and enhancing productivity with automated tasks.
- Users appreciate the **ease of use** of ServiceNow AI Agents, simplifying tasks and enabling quick adaptation for everyone.
- Users value the **automation of repetitive tasks** by ServiceNow AI Agents, enhancing workflow efficiency and productivity.
- Users value the **easy integrations** of ServiceNow AI Agents, enhancing workflows and automating tasks for efficiency.
- Users value the **effective automation** of tasks by ServiceNow AI Agents, enhancing efficiency and support 24/7.

##### Cons

- Users frequently encounter **inaccurate responses** from ServiceNow AI Agents, particularly when data setups are insufficient or poorly defined.
- Users face challenges with **poor understanding** as AI responses often lack nuance and can be inaccurate without proper setup.
- Users find the **configuration challenging** and time-consuming, often requiring advanced skills for optimal setup and customization.
- Users experience **limited AI flexibility** , requiring significant time and effort for customization and setup in unique environments.
- Users find the **steep learning curve** during initial setup of ServiceNow AI Agents challenging and time-consuming.

#### What Are Recent G2 Reviews of ServiceNow AI Agents?

**["ServiceNow AI Agents Feel Like a Perfect Team Member"](https://www.g2.com/survey_responses/servicenow-ai-agents-review-13179278)**

**Rating:** 4.0/5.0 stars

_— Bart K._

[Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-13179278)

**["Native AI agents that finally run on governed platform data"](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12776657)**

**Rating:** 5.0/5.0 stars

_— rajesh s._

[Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12776657)

### [Qualified](https://www.g2.com/products/qualified/reviews)

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR Agent. Piper autonomously engages website visitors, captures leads, and converts them into pipeline with zero human intervention. With Piper, Qualified is transforming pipeline generation as we know it today. Your website is the front door to your business and the pinnacle of pipeline generation, but what happens when interested buyers want to learn more? They submit a web form and move on. Those leads get added to a queue for an inbound Sales Development Rep (SDR) to follow up with and nurture to pipeline for your sales team. How long does it take for an inbound lead to hear back? It can take hours, if not days. In the world of sales and marketing, speed is crucial as 78% of buyers go with the vendor that responds to them first. The problem is it's impossible to respond quickly with the current process because it's painfully manual, time intensive, and it relies on limited human capacity. But it doesn’t have to be this way. In the age of AI, we can put pipeline generation on autopilot. Meet Piper the AI SDR Agent. She operates across your entire inbound motion and works tirelessly to convert qualified buyers into pipeline, 24x7. Piper knows everything about your buyers. She profiles every website visitor to understand whether they're qualified and where they are in the buying journey then works toward her conversion goals. Piper also turns every touchpoint on your website into an opportunity for conversion with live chat, meeting booking, and personalized marketing offers. What's more, Piper works the inbox to send fast, personalized follow up and nurture emails to each and every lead. Hundreds of the world’s leading brands—including Crunchbase, Demandbase, Greenhouse, Plaid, and Suse—have hired Piper the AI SDR Agent to grow their inbound pipeline and are seeing real tangible business results.

**Average Rating:** 4.9/5.0

**Total Reviews:** 1,539

#### Who Is the Company Behind Qualified?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** www.salesforce.com
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Operations Manager, Sales Development Representative
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 67% Medium, 21% Large

#### What Do G2 Reviewers Say About Qualified?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **excellent and responsive customer support** from Qualified, ensuring smooth implementation and ongoing assistance.
- Users value the **excellent support** from Qualified, enhancing their experience and facilitating smooth integrations and migrations.
- Users value the **seamless data integration** of Qualified, enhancing real-time engagement and optimizing website conversions effectively.
- Users find Qualified to be **exceptionally easy to use** , with seamless integration and effective tools enhancing their experience.
- Users value the **exceptional customer service** from Qualified, noting responsiveness and personalized support throughout their experience.

##### Cons

- Users find the **learning curve steep** due to non-intuitive reporting and dashboard features, affecting overall usability.
- Users note the **missing features** in Qualified, making it difficult to extract insights and accomplish tasks efficiently.
- Users face a **steep learning curve** with Qualified, requiring time and support to fully utilize its features.
- Users desire more **customization options** in Qualified, particularly for graphic elements and dialogue flow management.
- Users find the **complexity** of Qualified's setup and management can be cumbersome without proper guidance and support.

#### What Are Recent G2 Reviews of Qualified?

**["The best tech vendor we've ever implemented. Instant engagement, better meetings, phenomenal support"](https://www.g2.com/survey_responses/qualified-review-13193222)**

**Rating:** 5.0/5.0 stars

_— Layne P._

[Read full review](https://www.g2.com/survey_responses/qualified-review-13193222)

**["Outstanding Partnership and 24/7 AI SDR That Accelerates Time-to-Value"](https://www.g2.com/survey_responses/qualified-review-13191342)**

**Rating:** 5.0/5.0 stars

_— David B._

[Read full review](https://www.g2.com/survey_responses/qualified-review-13191342)

#### What Are G2 Users Discussing About Qualified?

- [What is Qualified used for?](https://www.g2.com/discussions/what-is-qualified-used-for)
- [What skills does a software developer need in 2020?](https://www.g2.com/discussions/what-skills-does-a-software-developer-need-in-2020)
- [What qualities do you need to be a software developer?](https://www.g2.com/discussions/what-qualities-do-you-need-to-be-a-software-developer)
- [What is qualified io?](https://www.g2.com/discussions/what-is-qualified-io)

### [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)

Agentforce Marketing is Salesforce’s marketing solution for the Agentic Enterprise. AI agents help marketers plan, create, optimize, and orchestrate adaptive customer experiences across every channel and interaction. Built on the world’s #1 CDP, Agentforce Marketing connects data, AI, automation, and engagement into one deeply unified platform for B2B and B2C marketing. Agentforce Marketing is part of Marketing Cloud. It’s the next evolution of marketing orchestration where humans and AI agents work together to grow customer relationships and revenue.

**Average Rating:** 4.0/5.0

**Total Reviews:** 4,385

#### Who Is the Company Behind Agentforce Marketing (formerly Salesforce Marketing Cloud)?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** www.salesforce.com
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, Marketing Coordinator
- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 47% Medium, 28% Small

#### What Do G2 Reviewers Say About Agentforce Marketing (formerly Salesforce Marketing Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **user-friendly UI** of Agentforce Marketing enhances their experience and boosts engagement effectively.
- Users value the **robust automation capabilities** of Agentforce Marketing, enhancing multi-channel customer engagement and lead conversion.
- Users value the **seamless integrations** of Agentforce Marketing, enhancing data consolidation and empowering personalized customer journeys.
- Users appreciate the **automation capabilities** of Agentforce Marketing, enabling effective, personalized email campaigns with minimal ongoing effort.
- Users highly value the **automation capabilities** of Agentforce Marketing, enhancing efficiency and personalization in campaigns.

##### Cons

- Users find the **learning curve steep** for Salesforce Marketing Cloud, citing complexity and lack of intuitive guidance.
- Users face a **steep learning curve** with Agentforce Marketing, requiring significant effort to master SQL and AMPScript.
- Users find the **complexity** of Agentforce Marketing overwhelming, with numerous pathways and challenging automation setups requiring extensive knowledge.
- Users find the product **expensive** , making it less accessible despite its capabilities and features.
- Users find the **complex usage** of Agentforce Marketing frustrating, particularly during setup, navigation, and automation processes.

#### What Are Recent G2 Reviews of Agentforce Marketing (formerly Salesforce Marketing Cloud)?

**["Powerful, Data-Driven Marketing Automation for Enterprise Teams"](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12434861)**

**Rating:** 5.0/5.0 stars

_— Sadi H._

[Read full review](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12434861)

**["Centralized, Automated Customer Engagement with Powerful Targeting"](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12960617)**

**Rating:** 4.0/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/agentforce-marketing-formerly-salesforce-marketing-cloud-review-12960617)

#### What Are G2 Users Discussing About Agentforce Marketing (formerly Salesforce Marketing Cloud)?

- [I'm stuck on setting up automated email campaigns in Salesforce Marketing Cloud Engagement. Any tips?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-email-campaigns-in-salesforce-marketing-cloud-engagement-any-tips) - 3 comments
- [How is Salesforce Marketing Cloud Account Engagement helping businesses tailor their marketing efforts to individual customer needs?](https://www.g2.com/discussions/how-is-salesforce-marketing-cloud-account-engagement-helping-businesses-tailor-their-marketing-efforts-to-individual-customer-needs) - 2 comments
- [Is Salesforce an ESP?](https://www.g2.com/discussions/is-salesforce-an-esp) - 3 comments
- [Do you need salesforce to use pardot?](https://www.g2.com/discussions/do-you-need-salesforce-to-use-pardot) - 2 comments
- [What is Salesforce ad studio?](https://www.g2.com/discussions/what-is-salesforce-ad-studio) - 2 comments

### [Profound](https://www.g2.com/products/profound/reviews)

Profound helps the world’s biggest brands, including 10% of the Fortune 500, win more business from ChatGPT, Gemini, and other LLMs. With Profound, marketers get the full cycle of insight, action, and measurement. We provide the proprietary data, AI agents, and analytics you need to build high-impact campaigns that improve your visibility in AI search. As a result, teams at Ramp, DocuSign, and Figma use Profound daily to monitor their brand presence, identify high-value opportunities, and deploy AI agents that move the needle for agent engine optimization (AEO). Here’s what you get with Profound: Insights backed by data. Prompt Volumes is a proprietary dataset that creates the first accurate estimation of search conversations on LLMs. This lets you can pinpoint real, high-volume conversations relevant to your business, and inject your brand voice at scale. And, Answer Engine Insights then analyzes your brand's presence across ChatGPT, Perplexity, Gemini, and Copilot, showing how often you're mentioned, how you rank against competitors, sentiment trends, and which platforms drive the most visibility. Opportunities listed by highest potential impact. The Opportunities feature pinpoints where your brand visibility is weakest and tells you exactly what content will help you break into more AI search conversations. Each Opportunity is ranked by effort and impact, from net new content to existing optimizations. Profound Agents to take action autonomously. Agents autonomously use Profound's data to draft highly relevant articles, content briefs, landing pages, and optimizations. Through our integrations, they can notify teams for review via Slack, stage and publish directly in CMSs like WordPress, Sanity, and Contentful, or build presentations with Gamma. Our Agents can also perform deep research, use LLMs, build site maps, and more. Embedded analytics to measure true impact. Agent Analytics tracks what traditional analytics platforms like GA4 and Cloudflare miss. With infrastructure-level monitoring, see how bots and crawlers from AI platforms access your website: which pages crawlers visit, how often they return, and traffic and conversions from real users who were referred to your site via AI search. The Answer Engine Optimization (AEO) platform that drives results. Ramp used Profound to become the 5th most visible fintech brand in the world in a matter of weeks. "Profound allowed us to uncover behavioral patterns that traditional SEO tools couldn't capture. By analyzing long-tail queries in LLMs, we gained data-driven insights that let us run more targeted tests and stay ahead in AI-driven search." — Ashley Nguyen, SEO Strategist at Ramp Join the industry-leading marketing teams using Profound to control how their brands show up in AI search.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,123

#### Who Is the Company Behind Profound?

- **Seller:** [Profound](https://www.g2.com/sellers/profound-d24227c1-f7ad-47c0-a57d-e2432d418f1c)
- **Company Website:** www.tryprofound.com
- **Year Founded:** 2024
- **HQ Location:** N/A
- **Twitter:** @tryprofound  
9,751 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=88623bc300bd6be5dcfbe67e596cf358c8b621ac5dee38b57d1a602a9c7990c4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftryprofound&secure%5Burl_type%5D=linkedin_company_website)  
260 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** SEO Manager, Founder
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 47% Medium, 27% Large

#### What Are Recent G2 Reviews of Profound?

**["Clean Dashboard and Weekly Summaries Make AI Visibility Easy to Track"](https://www.g2.com/survey_responses/profound-review-12972914)**

**Rating:** 4.5/5.0 stars

_— Nino G._

[Read full review](https://www.g2.com/survey_responses/profound-review-12972914)

**["Profound Ships Fast: Advanced AEO and Powerful API for Agentic Workflows"](https://www.g2.com/survey_responses/profound-review-13231279)**

**Rating:** 5.0/5.0 stars

_— Pavel K._

[Read full review](https://www.g2.com/survey_responses/profound-review-13231279)

### [Atera](https://www.g2.com/products/atera/reviews)

Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera’s autonomous AI agent, Robin, detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving Tier-1 and complex Tier-2 incidents in full. 1) Resolution without the wait. Robin doesn't just suggest or assist, it acts and resolves, on its own, instantly. 2) Always-on coverage, day and night. Robin extends your team's reach around the clock, resolving issues at 2am just as reliably as at 2pm, so your team isn't the only line of defense when it comes to fighting downtime. 3) A personal IT tech for every employee. An intelligent, context-aware AI agent that understands your environment, adapts to each user, and responds instantly. Built on a patented architecture, Robin operates as a system of action within your existing enterprise environment, adhering to the highest enterprise-grade security and compliance standards. It's governed by configurable guardrails, a complete audit trail, and approval workflows, so autonomy never comes at the cost of control. More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. Discover how Atera can help you achieve unparalleled organizational efficiency at www.atera.com.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,230

#### Who Is the Company Behind Atera?

- **Seller:** [Atera](https://www.g2.com/sellers/atera)
- **Company Website:** www.atera.com
- **Year Founded:** 2011
- **HQ Location:** Tel Aviv
- **Twitter:** @AteraCloud  
1,675 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d38cf3be9c748c5d823f0616da1e9a35094eec1b19735765c7c4c229a7d79702&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F98739%2F&secure%5Burl_type%5D=linkedin_company_website)  
416 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 55% Small, 30% Medium

#### What Do G2 Reviewers Say About Atera?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Atera's **ease of use** exceptional, streamlining management and enhancing efficiency across various tasks.
- Users appreciate the **powerful automation tools** of Atera, enabling efficient management and consistent setup for new employees.
- Users appreciate the **all-in-one dashboard** of Atera, enhancing efficiency with seamless access to various tools and features.
- Users praise Atera for its **efficiency** , streamlining processes and enhancing remote management of devices.
- Users value the **proactive monitoring** and all-in-one platform of Atera, significantly enhancing productivity and efficiency.

##### Cons

- Users find **missing features** in Atera, such as insufficient alert context and lack of essential ticketing tools.
- Users find the **limited features** of Atera, especially in the mobile app, restrict overall functionality for freelancers.
- Users find **improvement needed** in Atera's interface changes and agent installation process, along with remote access reliability.
- Users note that **report loading times and limited customization** can hinder efficiency, revealing areas for improvement.
- Users express concerns about **feature issues** in Atera, citing limitations and disruptions affecting their workflow.

#### What Are Recent G2 Reviews of Atera?

**["Easy-to-Use RMM With Strong Patching, Scripting, and a Central Device View"](https://www.g2.com/survey_responses/atera-review-13223481)**

**Rating:** 4.0/5.0 stars

_— Kyle R._

[Read full review](https://www.g2.com/survey_responses/atera-review-13223481)

**["Stable, Clean, and Easy Monitoring with Built-In AI"](https://www.g2.com/survey_responses/atera-review-13213152)**

**Rating:** 4.5/5.0 stars

_— Dieter S._

[Read full review](https://www.g2.com/survey_responses/atera-review-13213152)

#### What Are G2 Users Discussing About Atera?

- [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment
- [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment
- [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments
- [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment
- [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment

### [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide."

**Average Rating:** 4.3/5.0

**Total Reviews:** 6,693

#### Who Is the Company Behind Zendesk for Customer Service?

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 45% Medium, 40% Small

#### What Do G2 Reviewers Say About Zendesk for Customer Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** with Zendesk, benefiting from organized workflows and seamless functionality.
- Users value the **centralized communication and automation features** of Zendesk, enhancing efficiency and personalized support.
- Users value the **efficient organization and speedy responses** facilitated by Zendesk's centralized customer support system.
- Users find Zendesk's **ease of use** invaluable, appreciating its intuitive interface and efficient task management.
- Users benefit from the **easy management of support tickets** in Zendesk, enhancing collaboration and efficiency.

##### Cons

- Users find Zendesk lacking in **missing features** , like customizable ticket statuses and commenting options for agents.
- Users find the **limited features** of Zendesk frustrating, leading to complex workarounds and time-consuming setups.
- Users find the **learning curve steep** due to advanced features, making setup and customization challenging for non-experts.
- Users find **limited customization** in Zendesk, requiring significant time and effort to achieve desired setups and configurations.
- Users find Zendesk's **complexity** overwhelming for beginners, with a steep learning curve for advanced features and reports.

#### What Are Recent G2 Reviews of Zendesk for Customer Service?

**["Zendesk: Great Ticketing Software"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13342632)**

**Rating:** 4.5/5.0 stars

_— Rolando F._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13342632)

**["Strong Customer Service Platform with Powerful Integrations"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13254112)**

**Rating:** 5.0/5.0 stars

_— James H._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13254112)

#### What Are G2 Users Discussing About Zendesk for Customer Service?

- [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes
- [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes
- [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote
- [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote
- [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes

### [Rippling](https://www.g2.com/products/rippling/reviews)

Rippling is the AI platform that connects HR, IT, and Finance — giving Rippling AI everything it needs to help run your company. Because employee data, permissions, and approvals all live in one place, Rippling AI has a complete view of your business and can take action quickly and safely, across the entire employee lifecycle, from hiring to benefits administration to access management. Automate business tasks, ensure compliance, and streamline approvals with workflows that understand your organization. Enjoy timely payroll, real-time financial visibility, and dynamic spend policies that adjust as your business changes. Simplify IT with device management, software access, and compliance monitoring, all from one dashboard. Because Rippling AI works from a single source of truth instead of disconnected systems, your business can save time, reduce costs, and enhance efficiency — with the trust and safety that comes from unified data and permissions. Experience the power of AI-driven, unified management with Rippling today.

**Average Rating:** 4.8/5.0

**Total Reviews:** 11,700

#### Who Is the Company Behind Rippling?

- **Seller:** [Rippling](https://www.g2.com/sellers/rippling)
- **Company Website:** www.rippling.com
- **Year Founded:** 2016
- **HQ Location:** San Francisco, CA
- **Twitter:** @Rippling  
12,402 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6d112b753319aa9458bfca2094808dab9c6c0f3f379a165ec2f0cd150d38d1e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17988315%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,523 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Account Executive
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 54% Medium, 28% Small

#### What Do G2 Reviewers Say About Rippling?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Rippling, enjoying a seamless experience with a single login for multiple tools.
- Users appreciate the **intuitive interface** of Rippling, making navigation and access to features seamless and easy.
- Users love the **simple and efficient navigation** of Rippling, with easy access to essential features at their fingertips.
- Users appreciate the **user-friendly interface** of Rippling, praising its calendar and intuitive search features.
- Users value the **easy access** to Clock in/out and payslips, enjoying a streamlined and efficient experience.

##### Cons

- Users find **missing features** in Rippling, particularly in reporting, support response times, and app functionality.
- Users find Rippling to be **not user-friendly** , facing challenges with slow performance and confusing reporting setup.
- Users note a challenging **learning curve** , which can be overwhelming due to the platform's numerous powerful features.
- Users find Rippling has **limited features** , with outdated design and cluttered information impacting usability and aesthetics.
- Users note that **improvement is needed** in notification for time off approvals and overall system speed.

#### What Are Recent G2 Reviews of Rippling?

**["User-Friendly Interface That Keeps Everything in One Place"](https://www.g2.com/survey_responses/rippling-review-13331155)**

**Rating:** 5.0/5.0 stars

_— Tyra B._

[Read full review](https://www.g2.com/survey_responses/rippling-review-13331155)

**["Rippling Unifies HR, Payroll, and IT with Time-Saving Automation"](https://www.g2.com/survey_responses/rippling-review-13334584)**

**Rating:** 5.0/5.0 stars

_— Paul James B._

[Read full review](https://www.g2.com/survey_responses/rippling-review-13334584)

#### What Are G2 Users Discussing About Rippling?

- [How is Rippling innovating in the field of HR and IT management for businesses?](https://www.g2.com/discussions/how-is-rippling-innovating-in-the-field-of-hr-and-it-management-for-businesses) - 6 comments, 7 upvotes
- [What is Rippling used for?](https://www.g2.com/discussions/what-is-rippling-used-for) - 6 comments, 3 upvotes

### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,468

#### Who Is the Company Behind Genesys Cloud CX?

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Case Advocate, Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Genesys Cloud CX, enabling seamless access and improved operational agility.
- Users value the **continuous innovation** and responsive improvements of Genesys Cloud CX, enhancing operational efficiency and customer satisfaction.
- Users value the **reliability** of Genesys Cloud CX, as it enhances business continuity and customer engagement effectively.
- Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying operations to meet modern demands.
- Users value the **customization options** in Genesys Cloud CX, enhancing their unique routing and call flow needs.

##### Cons

- Users note the **limited features** of Genesys Cloud CX, leading to extra costs and complications for advanced needs.
- Users find some **missing features** in Genesys Cloud CX, hindering their ability to fully utilize the system's capabilities.
- Users find Genesys Cloud CX to have a bit of a **complex interface** , which can overwhelm new users and hinder navigation.
- Users are frustrated with **inadequate reporting** in Genesys Cloud CX, citing limitations and clunky functionality compared to alternatives.
- Users find the **learning curve steep** with Genesys Cloud CX, making navigation and feature access challenging initially.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)

**["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### [UKG Pro](https://www.g2.com/products/ukg-pro/reviews)

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM),our comprehensive human capital management solution (HCM) anticipates people’s needs beyond just work. We partner with you every step of the way to drive better business outcomes and create great workplaces for all.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2,198

#### Who Is the Company Behind UKG Pro?

- **Seller:** [UKG](https://www.g2.com/sellers/ukg)
- **Company Website:** www.ukg.com
- **Year Founded:** 1977
- **HQ Location:** Weston, FL
- **Twitter:** @UKGInc  
42,629 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3f0a5257d3cafbcf49b54a7c3eae5b45b6252860a35aa449d27ecf63ab4c1c76&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F67539665&secure%5Burl_type%5D=linkedin_company_website)  
16,399 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Payroll Manager, HR Generalist
- **Top Industries:** Hospital & Health Care, Oil & Energy
- **Company Size:** 48% Medium, 46% Large

#### What Do G2 Reviewers Say About UKG Pro?

_AI-generated summary from verified user reviews_

##### Pros

- Users find UKG Pro to be highly **user-friendly** , appreciating its intuitive navigation and valuable self-service features.
- Users find UKG Pro **helpful** due to its user-friendly navigation and robust features for efficient HR and payroll management.
- Users appreciate the **quick responsiveness of customer support** , enhancing their overall experience with UKG Pro.
- Users value UKG Pro's **easy access** , ensuring reliable information is available whenever needed for efficient management.
- Users value the **intuitive navigation** of UKG Pro, which simplifies HR tasks and enhances overall productivity and satisfaction.

##### Cons

- Users express frustration with UKG Pro's **poor customer support** , citing endless service tickets and difficulty finding resolutions.
- Users find UKG Pro **not user-friendly** , struggling with navigation and accessing support options effectively.
- Users find the **learning curve steep** for UKG Pro, facing challenges with reporting tools and integration complexities.
- Users find UKG Pro to be **not intuitive** , reporting challenges with data entry, payroll processing, and poor integrations.
- Users express frustration over **limited features** in UKG Pro, affecting the setup and functionality of key functions.

#### What Are Recent G2 Reviews of UKG Pro?

**["Simplified Employee Management with UKG Pro"](https://www.g2.com/survey_responses/ukg-pro-review-13153286)**

**Rating:** 5.0/5.0 stars

_— Metall S._

[Read full review](https://www.g2.com/survey_responses/ukg-pro-review-13153286)

**["Powerful Reporting with Dataviews and Excellent Support"](https://www.g2.com/survey_responses/ukg-pro-review-13177900)**

**Rating:** 5.0/5.0 stars

_— Heather T._

[Read full review](https://www.g2.com/survey_responses/ukg-pro-review-13177900)

### [Birdeye](https://www.g2.com/products/birdeye/reviews)

Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.

**Average Rating:** 4.7/5.0

**Total Reviews:** 4,076

#### Who Is the Company Behind Birdeye?

- **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye)
- **Company Website:** www.birdeye.com
- **Year Founded:** 2012
- **HQ Location:** Palo Alto, CA
- **Twitter:** @BirdEye\_  
5,232 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,442 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Marketing Manager
- **Top Industries:** Hospital & Health Care, Real Estate
- **Company Size:** 47% Small, 34% Medium

#### What Do G2 Reviewers Say About Birdeye?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Birdeye, appreciating its intuitive navigation and efficient support team.
- Users appreciate the **efficiency in managing reviews** with Birdeye, making feedback response quick and streamlined.
- Users appreciate the **efficiency in review management** offered by Birdeye, streamlining customer feedback in one platform.
- Users appreciate the **fast and responsive customer support** provided by Birdeye, enhancing their overall experience.
- Users appreciate the **centralized platform** of Birdeye, simplifying patient engagement and reputation management efficiently.

##### Cons

- Users feel the lack of **missing features** limits Birdeye's potential, wishing for more reports and integrations.
- Users notice the **need for improvement in the AI chatbot** , as it struggles with complex queries and implementation issues.
- Users find the **dashboard challenging to navigate** , especially when managing multiple locations and utilizing the search function.
- Users note that Birdeye has **limited features** for review management, impacting the effectiveness of customer interactions.
- Users experience a noticeable **learning curve** with Birdeye, especially when navigating its features initially.

#### What Are Recent G2 Reviews of Birdeye?

**["Great Product for Reviews Online Presence"](https://www.g2.com/survey_responses/birdeye-review-10224463)**

**Rating:** 4.5/5.0 stars

_— Taylor P._

[Read full review](https://www.g2.com/survey_responses/birdeye-review-10224463)

**["Reputation Management Life Saver!"](https://www.g2.com/survey_responses/birdeye-review-8930451)**

**Rating:** 5.0/5.0 stars

_— Lisbeth M._

[Read full review](https://www.g2.com/survey_responses/birdeye-review-8930451)

#### What Are G2 Users Discussing About Birdeye?

- [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment
- [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment
- [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 3 comments
- [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment
- [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment

### [Guru](https://www.g2.com/products/guru/reviews)

Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically.

**Average Rating:** 4.7/5.0

**Total Reviews:** 2,260

#### Who Is the Company Behind Guru?

- **Seller:** [Guru](https://www.g2.com/sellers/guru)
- **Company Website:** www.getguru.com
- **Year Founded:** 2013
- **HQ Location:** Philadelphia, PA
- **Twitter:** @Guru\_HQ  
4,242 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19ff193313849e591b470d6c852ca2cf23c86f159e6390dcb3ef3d9dcf8302d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5129180%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,604 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 59% Medium, 29% Large

#### What Do G2 Reviewers Say About Guru?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of Guru, finding it simple to get answers through AI and keywords.
- Users value Guru's **quick, reliable answers** and seamless integration into workflows, enhancing productivity and reducing confusion.
- Users value the **comprehensive information** offered by Guru, enhancing knowledge management and team efficiency.
- Users appreciate the **easy access** provided by Guru, seamlessly integrating into daily workflows without disrupting tasks.
- Users value Guru for its **accurate and reliable information** that enhances workflow efficiency during live interactions.

##### Cons

- Users experience **search functionality issues** with Guru, including slow results and ineffective keyword recognition.
- Users experience **inefficient search** when managing extensive content, making it challenging to find relevant information quickly.
- Users experience **search functionality issues** , with slow results and ineffective keyword recognition affecting their efficiency.
- Users find the **inefficient searching** in Guru frustrating, as it often results in generic answers for technical queries.
- Users often face **organizational challenges** with Guru, especially in managing large collections and slow search results.

#### What Are Recent G2 Reviews of Guru?

**["A fast and user-friendly knowledge platform with room to grow"](https://www.g2.com/survey_responses/guru-review-11254414)**

**Rating:** 5.0/5.0 stars

_— Iasmin L._

[Read full review](https://www.g2.com/survey_responses/guru-review-11254414)

**["Automated Verification Keeps Our Knowledge Repository Trustworthy"](https://www.g2.com/survey_responses/guru-review-12959405)**

**Rating:** 5.0/5.0 stars

_— Dairon P._

[Read full review](https://www.g2.com/survey_responses/guru-review-12959405)

#### What Are G2 Users Discussing About Guru?

- [What does Guru do?](https://www.g2.com/discussions/what-does-guru-do) - 3 comments
- [How do I use the Guru app?](https://www.g2.com/discussions/how-do-i-use-the-guru-app) - 1 upvote
- [What is Guru platform?](https://www.g2.com/discussions/guru-what-is-guru-platform) - 2 comments
- [What is Guru software?](https://www.g2.com/discussions/what-is-guru-software) - 1 upvote

### [SOCi](https://www.g2.com/products/soci/reviews)

SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data.

**Average Rating:** 4.5/5.0

**Total Reviews:** 4,504

#### Who Is the Company Behind SOCi?

- **Seller:** [SOCi](https://www.g2.com/sellers/soci)
- **Company Website:** www.soci.ai
- **Year Founded:** 2012
- **HQ Location:** San Diego, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4f30660293f046bdf007cf6ccdb8a88b1f8ee00b070671c1b2c97987b513b045&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoci-inc-%2F&secure%5Burl_type%5D=linkedin_company_website)  
624 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Property Manager
- **Top Industries:** Real Estate, Marketing and Advertising
- **Company Size:** 50% Small, 29% Medium

#### What Do G2 Reviewers Say About SOCi?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of SOCi, efficiently managing multiple businesses and marketing from a single platform.
- Users love the **post scheduling** feature of SOCi, enabling efficient management across multiple business locations.
- Users value the **ability to schedule posts across multiple platforms** , simplifying social media management for businesses.
- Users appreciate SOCi's **centralized management** , enabling efficient monitoring and engagement across multiple social media accounts.
- Users value the **efficient scheduling** feature in SOCi, enabling seamless management across multiple businesses in one platform.

##### Cons

- Users find the **missing editing features** problematic, wishing for more metrics tools and quicker posting options.
- Users experience **posting issues** with SOCi, particularly with content sharing and link functionality across platforms.
- Users express frustration with SOCi's **limited features** , particularly in image editing and cross-platform posting capabilities.
- Users find the **learning curve steep** due to numerous features and a lack of beginner tutorials in SOCi.
- Users seek **improvement in customization options** and clearer analytics visualization in SOCi to enhance user experience.

#### What Are Recent G2 Reviews of SOCi?

**["Best way post across platforms!"](https://www.g2.com/survey_responses/soci-review-8863148)**

**Rating:** 5.0/5.0 stars

_— Tori W._

[Read full review](https://www.g2.com/survey_responses/soci-review-8863148)

**["SOCI streamlines social media management, boosting online presence and accountability"](https://www.g2.com/survey_responses/soci-review-9655437)**

**Rating:** 5.0/5.0 stars

_— Stephanie O._

[Read full review](https://www.g2.com/survey_responses/soci-review-9655437)

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